Contacting El Pollo Loco Customer Service Center

Contacting El Pollo Loco Customer Service Center

El Pollo Loco or “The Crazy Chicken” is a restaurant chain based in California, with roots in Mexico. The company is known for its signature chicken dishes as well as its fresh menu items. The main focus of the company is enhancing customer service. If you feel you need to connect with the customer service department to discuss your visit or you need to ask questions, you can reach out to the customer service department by phone, email, traditional mail or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is available to assist customers daily from 5am to 9pm, PST.

• Customer Service: 1-877-375-4968
• Corporate Headquarters: 1-714-599-5000

Mailing Address

El Pollo Loco Support Center3535 Harbor Blvd., Suite 100Costa Mesa, CA 92626

Customers can find a local El Pollo Loco by visiting here: http://locations.elpolloloco.com/

Official Website

Customers visiting the El Pollo Loco website http://www.elpolloloco.com/ can learn about all of the menus items, find a local restaurant, sign up for promotions and email alerts, as well as receive information relating to catering services. If you are a frequent visitor of El Pollo Loco, you can sign up for the Rewards Program on the website.

Social Media

We like seeing communication between customers and the customer service department. When customers post question on social media, the average response time was less than four (4) hours.

• YouTube: http://www.youtube.com/user/OfficialElPolloLoco
• Twitter: https://twitter.com/ElPolloLoco
• Facebook: https://www.facebook.com/ElPolloLoco

Customer Service Email

We sent an email to the customer service department asking about the nutritional facts. This information was not available on the website. After sending our message, we received an automated response stating the customer service department would respond within 24 hours.

• Customer Service: http://www.elpolloloco.com/contact/contact-form.html

Our Experience

We contacted the customer service department and reached a live agent in approximately three (3) minutes. In order to expedite the call, press three (3). After the agent answered the call, we asked about the known allergens not listed on the website. The representative gave us the run-down of all of the known allergens. They also explained customers could write to the customer service department and have the information sent to their home. The overall experience was great. Did the customer service team address all of your concerns? We want to hear from customers just like you. Take a minute to share your thoughts with us in the comment section.