Contact eHarmony Customer Service

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Contacting eHarmony Customer Service Center

Touted as being responsible for approximately 5% of the marriages in the United States, eHarmony is one of the leaders in online dating and matchmaking. The service find “matches” based upon the customer profile and the Compatibility Matchmaking System, a service patented by founder Dr. Neil Clark Warren. The goal of the company is to assist customer find the right match, while maintaining long-term relationships.

Although the company started in the US, it now reaches the United Kingdom, Australia and Canada. With so much riding on the longevity of a relationship, top-shelf customer service is critical. When there is a problem or a concern, customers should contact the customer service department immediately.

Contact Info:

The company provides several secure methods to contact a trained customer service representative. The fastest way to contact a representative is to call the customer care department. Additional ways to communicate with the customer service department is to email or send correspondence through the mail.

Phone Contact Numbers

Customers can contact customer service during regular business hours to ask questions or find out additional information regarding their account.

  • Customer Service department: 1-800-263-6133

Mailing Address

You can send traditional correspondence to the corporate headquarters here:

P.O. Box 60157
Pasadena, CA 91116

Official Website

When customers sign up for service on the official eHarmony website, they must first complete a questionnaire to acquire a better match. Customer can also connect through their Facebook accounts An updated feature allows users to personalize the experience by selecting various nationalities. The website also provides a blog featuring advice as well as tips to successful encounters.

Users hesitant of the service have the ability to view the success stories of couples “matched” on eHarmony.

Customer Service Email

In order to submit a question or concern by email, customers must register their account or submit a valid email address. The customer service email can be found here When submitting a question, the typical response time is 24 hours. We sent an email asking if a credit card is required for service. We are still awaiting a response.

Our Experience

Contacting eHarmony was not a difficult as several online forums suggest. We called and within less than a minute, we were speaking with a customer service representative. We didn’t bombard the representative with questions; we asked if eHarmony required the user to initially provide secure information prior to signing up for a subscription. He explained the initial questionnaire only required minimal information. The secure information was required when signing up for a subscription.

The experience was satisfactory. When you contacted customer service, did you have the same experience? Let us know. Leave a comment below.

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Rate your customer service experience:
Rating: 2.9/5 (9 votes cast)
Contact eHarmony Customer Service, 2.9 out of 5 based on 9 ratings
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16 Comments on “Contact eHarmony Customer Service
  1. Passed customer trying to re-join having problems, can some one call me to sign up again. Thank you

  2. What is wrong with the website????? 16 hours and you are down what the heck!
    I cant reach my friend and we didn’t exchange numbers. I will go to text asap on
    My phone next time had no odea I would loose contact this way and loose my
    Connection with him. And he may have been the one darn it …….

    Get it back up or communicate to your subscribers.

  3. My auto-renewal subscription was supposed to have been canceled last week. Please refund the $27.80 EHarmony removed from my account on Aug 21 without my authorization, or I shall have my bank take action. Kindly acknowledge receipt of this message. Thanks.

  4. Sorry I’ve only recently signed up for harmony and I already want to close this account. To me this sight is a joke ,you have to pay first before you see who your being matched with ,that would be like paying for a car or a house sight unseen .REALLY!!!!!!!!!!!!!!!!! Also out of the few matches I’ve received ,all but 1 was in my area ,all the others were anywhere from 50 to 100 miles away ,again REALLY no thank you . So please don’t waist your time or mine anymore thank you James .

  5. I signed up with a non-renewal account, suddenly it shows are automatic renewal. I have tried to call and close my account and they have been extremely uncooperative. I close and its open again, I close and its active again…..what do I have to do to stop this and get my money back……..absurd….

  6. I went ahead and tried your free trial add that runs Dec 26 – Jan 1…I’m sorry but it really sucks…I spend all this time answering and putting my most personal information what I like and don’t like and it totally gave me a blank screen and couldn’t get me back to where I was. I just wanted to tell you that your system did not work for me and your guys don’t live up to your advertising promise…..Thank you for listening,

    Very Unsatisfied Customer

  7. My account. I signed up for a year of service back in November of 2012 and assumed that service would be cancelled if I did not renew. It appears it was automatically renewed as I have already been charged $75.00 (+) on my American Express Card. I do not wish to continue by membership and would like this charge credited back to my credit card please. If you look you will see I have not been using your service.

    Thanks for attention in this matter..

    Vicki Luther

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