Contacting eHarmony Customer Service Center
Touted as being responsible for approximately 5% of the marriages in the United States, eHarmony is one of the leaders in online dating and matchmaking. The service find “matches” based upon the customer profile and the Compatibility Matchmaking System, a service patented by founder Dr. Neil Clark Warren. The goal of the company is to assist customer find the right match, while maintaining long-term relationships.
Although the company started in the US, it now reaches the United Kingdom, Australia and Canada. With so much riding on the longevity of a relationship, top-shelf customer service is critical. When there is a problem or a concern, customers should contact the customer service department immediately.
The company provides several secure methods to contact a trained customer service representative. The fastest way to contact a representative is to call the customer care department. Additional ways to communicate with the customer service department is to email or send correspondence through the mail.
Phone Contact Numbers
Customers can contact customer service during regular business hours to ask questions or find out additional information regarding their account.
- Customer Service department: 1-800-263-6133
You can send traditional correspondence to the corporate headquarters here:
P.O. Box 60157
Pasadena, CA 91116
When customers sign up for service on the official eHarmony website http://www.eharmony.com/, they must first complete a questionnaire to acquire a better match. Customer can also connect through their Facebook accounts https://www.facebook.com/eharmony. An updated feature allows users to personalize the experience by selecting various nationalities. The website also provides a blog featuring advice as well as tips to successful encounters.
Users hesitant of the service have the ability to view the success stories of couples “matched” on eHarmony.
Customer Service Email
In order to submit a question or concern by email, customers must register their account or submit a valid email address. The customer service email can be found here https://help-singles.eharmony.com/app/ask. When submitting a question, the typical response time is 24 hours. We sent an email asking if a credit card is required for service. We are still awaiting a response.
Contacting eHarmony was not a difficult as several online forums suggest. We called and within less than a minute, we were speaking with a customer service representative. We didn’t bombard the representative with questions; we asked if eHarmony required the user to initially provide secure information prior to signing up for a subscription. He explained the initial questionnaire only required minimal information. The secure information was required when signing up for a subscription.
The experience was satisfactory. When you contacted customer service, did you have the same experience? Let us know. Leave a comment below.