eharmony

Contact eHarmony Customer Service

Contacting eHarmony Customer Service Center

Touted as being responsible for approximately 5% of the marriages in the United States, eHarmony is one of the leaders in online dating and matchmaking. The service find “matches” based upon the customer profile and the Compatibility Matchmaking System, a service patented by founder Dr. Neil Clark Warren. The goal of the company is to assist customer find the right match, while maintaining long-term relationships.

Although the company started in the US, it now reaches the United Kingdom, Australia and Canada. With so much riding on the longevity of a relationship, top-shelf customer service is critical. When there is a problem or a concern, customers should contact the customer service department immediately.

to leave a comment about your customer service experience.

Contact Info:

The company provides several secure methods to contact a trained customer service representative. The fastest way to contact a representative is to call the customer care department. Additional ways to communicate with the customer service department is to email or send correspondence through the mail.

Phone Contact Numbers

Customers can contact customer service during regular business hours to ask questions or find out additional information regarding their account.

  • Customer Service department: 1-800-263-6133

Mailing Address

You can send traditional correspondence to the corporate headquarters here:

eHarmony
P.O. Box 60157
Pasadena, CA 91116

Official Website

When customers sign up for service on the official eHarmony website http://www.eharmony.com/, they must first complete a questionnaire to acquire a better match. Customer can also connect through their Facebook accounts https://www.facebook.com/eharmony. An updated feature allows users to personalize the experience by selecting various nationalities. The website also provides a blog featuring advice as well as tips to successful encounters.

Users hesitant of the service have the ability to view the success stories of couples “matched” on eHarmony.

Customer Service Email

In order to submit a question or concern by email, customers must register their account or submit a valid email address. The customer service email can be found here https://help-singles.eharmony.com/app/ask. When submitting a question, the typical response time is 24 hours. We sent an email asking if a credit card is required for service. We are still awaiting a response.

Our Experience

Contacting eHarmony was not a difficult as several online forums suggest. We called and within less than a minute, we were speaking with a customer service representative. We didn’t bombard the representative with questions; we asked if eHarmony required the user to initially provide secure information prior to signing up for a subscription. He explained the initial questionnaire only required minimal information. The secure information was required when signing up for a subscription.

The experience was satisfactory. When you contacted customer service, did you have the same experience? Let us know. Leave a comment below.

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Rate your customer service experience:
Rating: 1.6/5 (102 votes cast)
Contact eHarmony Customer Service, 1.6 out of 5 based on 102 ratings
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414 Comments on “Contact eHarmony Customer Service
    • I thought I signed up for a month then got charged 6 months , then I stopped getting anything unless I log in every time. Please make an adjusted refund to my account!

  1. Passed customer trying to re-join having problems, can some one call me to sign up again. Thank you

  2. What is wrong with the website????? 16 hours and you are down what the heck!
    I cant reach my friend and we didn’t exchange numbers. I will go to text asap on
    My phone next time had no odea I would loose contact this way and loose my
    Connection with him. And he may have been the one darn it …….

    Get it back up or communicate to your subscribers.

  3. My auto-renewal subscription was supposed to have been canceled last week. Please refund the $27.80 EHarmony removed from my account on Aug 21 without my authorization, or I shall have my bank take action. Kindly acknowledge receipt of this message. Thanks.

  4. Sorry I’ve only recently signed up for harmony and I already want to close this account. To me this sight is a joke ,you have to pay first before you see who your being matched with ,that would be like paying for a car or a house sight unseen .REALLY!!!!!!!!!!!!!!!!! Also out of the few matches I’ve received ,all but 1 was in my area ,all the others were anywhere from 50 to 100 miles away ,again REALLY no thank you . So please don’t waist your time or mine anymore thank you James .

    • Same happened to me. But I want my money back, they wont even reply to my emails to customer service, or answer the phone. Wow. What a scam.

    • They keep matching with people 50 to 100 miles away. You can’t save a search, they pick members and distances that are by no mean close to a match, a waste of money.

  5. I signed up with a non-renewal account, suddenly it shows are automatic renewal. I have tried to call and close my account and they have been extremely uncooperative. I close and its open again, I close and its active again…..what do I have to do to stop this and get my money back……..absurd….

  6. I went ahead and tried your free trial add that runs Dec 26 – Jan 1…I’m sorry but it really sucks…I spend all this time answering and putting my most personal information what I like and don’t like and it totally gave me a blank screen and couldn’t get me back to where I was. I just wanted to tell you that your system did not work for me and your guys don’t live up to your advertising promise…..Thank you for listening,

    Very Unsatisfied Customer

  7. My account. I signed up for a year of service back in November of 2012 and assumed that service would be cancelled if I did not renew. It appears it was automatically renewed as I have already been charged $75.00 (+) on my American Express Card. I do not wish to continue by membership and would like this charge credited back to my credit card please. If you look you will see I have not been using your service.

    Thanks for attention in this matter..

    Vicki Luther

  8. I would like to cancel my membership …. there was never anyone close enough to me to have communicaion with and I have now found a companion without the help of Eharmony …. thank you

  9. Disappointed to read about people disillusioned with eHarmony. As with everything, there is a right and a wrong way of doing things, including asking to be discontinued. And always a dropped-the-ball when you deal with so many customers! (Netflix charged me for MONTHS of service which I never requested…but eventually got it straightened out.) Just want to let the world know that less than 12 weeks after I signed up, and 8 weeks after Jerry signed up (his pastor did the registering and then told him about it!), we were a match. At age 68-turning-69! Less than 12 weeks after our first contact we were married, in the same church where I’d been married 50 years before. Now we’re celebrating the 3rd anniversary of our first contact, our first face-to-face, and on 4/29 our wedding day! We’re happier than hornets in a flower garden despite health challenges! We LOVE eHarmony!!!

  10. Please cancel my eHarmony account. Firstly because although you keep taking my payment you have ignored me completely and have not been sending me any matches.

    Secondly because I’m now in a relationship

    Thank you

    Roslyn

  11. Please cancel my eHarmony account. Firstly because although you keep taking my payment you have ignored me completely and have not been sending me any matches.

    Secondly because I’m now in a relationship

    Thank you

  12. You were notified not to renew my membership several months ago. You replied that you would cancel it when my year is up. Well. My year is now up and Im still receiving contacts. I signed up in Mar2013, is my contract up, and when will it expire. Tom Wisely PS.after a year. your program did nothing for me. And oh yes. im in Cafifornia and you send me women in Canada?

    • I am in Hawaii, and they sent me men in California! Ridiculous.
      I am so frustrated with this. Can’t seem to get my money back either!

      • They did the same thing to me. For the first two weeks I got only got matched with about 5 men, with kids, several in Oklahoma – even though I did not want a man with children, and I live in Dallas. I think it’s a scam, to not give you any decent matches for a while, to try and force you into renewing your subscription.

  13. I had met a guy on your dating site in 2008. Well at first we hit it off, he played the best foot forward. We were married and had two kids and by that time he became very abusive and controlling. Lets just say are divorce was for Domestic Violence,and Child abuse and HE is currently on a Child abuse index for the next 10 yrs. My children and I have to remain in hiding for the rest of oour lives.
    Is this site worth it? NO!!!

  14. I respectfully ask you to remove all information on your site regarding my posting. I am not in a position to continue with your service and need my profile, pictures, and any other data totally gone. I would appreciate you doing this immediately. Thank you.

    • I respectfully ask you to remove all information on your site regarding my posting. I am not in a position to continue with your service and need my profile, pictures, and any other data totally gone. I would appreciate you doing this immediately. Thank you.

  15. I’m sorry but I think it is in super poor taste of the owner of eharmony to use his granddaughter who looks 10 years old to sell his product, not to mention the new sex ads.

  16. why do i have to pay to see and talk to someone that i am trying meet this site should like all the other site.

  17. YOU GET MY MONEY WHEN i SEE A PICTUE. 0THERWISE DO not WASTE MY TIME OR YOURS. IT SMACKS OF SHARP PRACTICE, BAIT AND SWITCH.
    yOU SHOULD BE BLOCKED UNTIL YOU CHANGE. OTHER SITES AT LEAST SHOW
    PHOTOS.

  18. I am so disappointed….I really wanted to believe in E-Harmony, and I’ve been so gun-shy about even going the on-line route. I decided to give it a chance, and I did. You offered me a $9.00 a month promotion, but then charged me $238.80 on credit card! I feel so taken advantage of, and all I wanted to do was Believe in what E=Harmony said they could do? I’m very upset because I want to use your site, but I’m so mad that you mislead me! Please make this right! I really want to utilize EHarmony ,but I feel so taken advantage of…again please correct this!
    Lauren Corbitt

  19. Eharmony has extremely unethical business practices. In June of 2012 I became a paid member thinking I will try out for 6 months. I did not give them the permission for auto renewal by not clicking on it. However Eharmony has been charging me every 6 months. I called them last year and asked them to stop charging me for their services. They told me they will not charge me anymore and yet they have continued to do so. I just spoke to one of their customer service representative. She told me that “yes you did not click on auto renewal but neither did you undo the auto renewal”. What is that suppose to mean??? If I do not click on auto renewal that means I do not want my card to be charged. The way they are tricking their customers by saying that even if you did not click on auto renewal you will still get charged because you did not undo the auto renewal is extremely unethical and cheap business practice. I told them “fine do not refund me for all these years but atleast refund me for what you have charged just few days back” and they still refused to do so. This after having called them last year and asking them to not to charge my card. The lady ofcourse that I spoke to last year did not bother to make any call notes so conveniently they have no record of my last year’s call.

    JUST EXTREMELY CHEAP AND UNETHICAAL WHAT E HARMONY IS DOING.

    The CSR was argumentative, did not even bother to hear me out completely. Just a very bad bad bad experience guys.
    And whoever reads this, if you are a member of E harmony please be careful.

  20. am I missing something? I joined today. you give me only 150 matches, moost aren’t hered anymore AND EVERY ONE I CLICKED ON HAS NOT BEEN ACTIVE IN MORE THAN A MONTH. ARE YOU KIDDING ME?. yOUR THE MOST EXPENSIVE WHY? OR am I not using the site right.I expect hundreds of women

  21. my daughter joined and she met someone and after only 3 months he started mental and verbal abuse and lately has told her he was going to hit her. I would have discouraged her from joining however i did not know she had. At first we thought he was a wonderful man and now it is like he is a monster. His name is Matt Costner and you should watch out for him in the future before he does something to really hurt a girl (and i hope it does not start with my daughter). I think your sight is a farce and all the other companies like yours. Anyone can lie about themselves and that is what most of them are doing.

  22. Please close my account and do NOT charge my. visa accouny.
    Again, Please closed my Account with E Harmony when it comes do.
    Do NOT try and charge my Visa account. I sm closing the accoung.

    Take this email as my permission to close the accojnt.
    Thank You, Karen S. Bernardo

  23. Calling it Customer Service is a joke. You have to 1 hunt down a number, most listed do not work. Then you are connected to a robot that does not understand english, the best response you get is “You call outside normal business hours; call again tomorrow” It does not tell you what normal business hours are

  24. Not Surprised, nothing but negative comments here. Where is customer service? Click on help, nothing, they just want your money. No service at all. Contact information is like a puzzle. Takes you in circles. Fraud!!!! I am so glad I didn’t give them any monies like these suckers did. I will be contacting the BBB. ABC. CBS. NBC. FCC. FTC. REMOVE MY ACCOUNT. At least I deleted all my photo’s but I want the account CLOSED!

  25. Your customer service 1800 number does not work. When I ask for tech support I get a person who wants 36.00 to answere questions. What kind of a rip off are you playing here.

  26. I signed up for eharmony. I forgot my password and cannot log onto the sign just for starters. The customer service is shameful. In this day and age of digital correspondence, I cannot even figure out how to get to a customer service rep. I do not recommend the e harmony website. It is very shabby to say the least. E harmony- you should spent the money and hire some Google employees to service your website, instead of spending all your revenues on tv advertising commercials. Please have someone- anyone!! Send me a password reset to my account. The email address I am using now! So far I’ve paid $ but cannot get into the eharmony website. It has been an atrocious experience dealing with your website as a company..

  27. I wrote you last sept. that I got married and I found that you are taking out a payment from my acc.That is a no,no, I will stop payment from this end if it continues

  28. In sept of 2013 I got married and my wife is getting a little p.o,ed. about this please credit my acc. as I do not need your services any more nor do I want your services. The BBB will be notified, Have a nice day, hope it is better than my day is going.

  29. I want to start over and redo all the questions. Is that possible? Because I have change since the last time I did the question. I am deeper in my faith in God.

  30. This site is the most horrible dating site ever, they are such liars, most of their members are not even active. Do not sign up for this site, a waste of time and money! SUCKS ASS!

  31. I am soooo disappointed with your site! You advertise start up free which is false. I was with Match.com for 6 months before you and loved it! Far less inexpensive, so easy to use their format, lots of matches immediately and I must say, attractive men. I have received pictures of a fat bare bellies with tattoo’s! Disgusting! Not one match even intrigued me. Some looked as though they had no teeth…What the heck??? I’m contacting customer service tomorrow to cancel. Your site freezes all of the time…it’s insane!

  32. I signed up for ONE month and got charged three and then the man I spoke to said he cannot cancel or refund my money. I wanted ONE MONTH and tried calling and they advertised the wrong number. They claim they cannot refund the other two months because I didn’t connect with them in three days. I sure gave it a try and the phone no. given kept clicking off like someone was hanging up. I have wonderful service with CHEMISTRY.COM and nice looking men. That’s the other thing I’ve gotten no one that I’d even think of dating on here. I’ve been a business woman most of my life and if this is what you call good business I will WARN ANYONE AND EVERYONE OF THIS SITE!

  33. get me off this site I will not pay to send another,person 299 for a message,you people are nuts,I just got on and take me the HELL off,the harmony has gone to the Dogs to what it used to be,take my NAME off ,/?////////

  34. I tried to call the number you listed as customer service and it doesn’t work. Could you please email me a phone number where I can talk to someone.

  35. This is so disgusting. Pictures of some people make you just want to not date. This is sad to have to pay for a service that does not even respect the guideline you set on your personal account. All people are beautiful, but whom you want to date for a relationship is specific.

    I want my money back after 3 days and this is so gross. Ugghhh..

  36. I am very pissed of try to log in 4 times, change pass code 3 times, trying to call you 7 times an did not get any were. I want to cancel right know an want my money reimburse

  37. eHARMONY IS THE WORSE ONLINE SUBSCRIPTION I HAVE EVER EXPERIENCED. THEY RENEW YOUR SUBSCRIPTION WITHOUT YOUR KNOWLEDGE. THEIR CUSTOMER SERVICE IS HORRIBLE. I HAVE MADE SEVERAL ATTEMPTS REQUESTING THAT EHARMONY TERMINATE MY SUBSCRIPTION AND REMOVE ANY ALL ALL INFORMATION OF ANY LIKENESS OFME FROM THEIR WEBSITE. I MADE THIS REQUEST FOUR MONTHS AGO THIS YEAR 2014. I HAVE GONE ONLINE WHICH ONLY ALLOWS YOU TO “CANCEL” . NO ONE HAS EVER ANSWERED THEIR 800 CUSTOMER SERVICE NUMBER . IT ALWAYS RINGS BUT NO ONE EVER ANSWERS. THIS IS THE MOST FRUSTRATING EXPERIENCE I HAVE EVER ENCOUNTERED. I WILL BE CONTACTING THE BETTER BUSINESS BUREAU NEXT. I WOULD NOT RECOMMEND E HARMONY TO ANYONE FOR SO MANY REASONS, SO SINCE I CANNOT SAY ANYTHING POSITIVE I WILL KEEP MY COMMENTS MUTED. HOWEVER, THIS IS THE MOST UNPROFESSIONAL SERVICE. IF YOU CHECK YOUR RECORDS YOU WILL SEE I HAVE MADE EVERY ATTEMPT TO TERMINATE MY SUBSCRIPTION. I HAVE SENT A WRITTEN REQUEST TO YOUR HEADQUARTERS IN PASADENA, CAWITH NO RESOLVE. THIS IS TURNING OUT TO BE SOME FORM OF EXTORTION OF CLIENTS. I WILL BE FILING A COMPLAINT.

    • I agree. These are scammers. I tried the 800 number, but they do not answer. They also never reply to my emails. I never get any matches at all in my area. Only if I open my geographic setting to the entire world, then I will get some matches. But I live in Hawaii, and I have no activity whatsoever on my account. What did I pay for?
      Horrible customer service that never replies! Scammers that’s all I can say.

  38. I have a promotion area code that I tried to use it put in there several times and they would not take it I’d like to use my probationary code my promo code Lovefeb2014. I wish to join but I want to use my promo Sherry code for 999 a month is out rages

  39. I just joined a few days ago and already regret it. I’ve been sent very few, if any “matches” that actually come close to meeting my criteria and the majority have been way out of my area!
    I hate that I’m stuck with being charged two more times before I can cancel.
    You should let people out of their contract when you can’t live up to your promises!

  40. I paid 9.99 and sent a message to Sylvia and she return a email witch I cant find ,never read it and don’t no how to find it. also send 4 or 5 others at 9.99 and dont no if there is any replys???

  41. I previously belonged to eHarmony. I had been emailing with someone I met thru either eHarmony or Match.com; his name (he said) was Fred Draper. After I closed my account with you, he asked for money, I told him I did not have any money. I didn’t hear from him for three months, which was fine with me. Anyway after he contacted me, I played along. My grandson showed me how to check further into Fred Draper and found men were using Fred and Peter Drapers names for scams. Just wanted to let you know in case someone tries to use either of this names. Karen

  42. To customer service I have told you in the past not to renew after the year is up.somehow you keep sending statements to my email address.I do not want to renew.I have not use your service for months,I was not happy with eharmony,the guys are a big joke and are in different states. again I am letting you know do not charge my account any more & stop sending me notices. CANCEL THIS ACCOUNT! DO NOT RENEW It,& DO NOT CHARGE ANYTHING. DONT YOU EVER ANSWER YOUR PHONES?

  43. I have payed my first installment but I want to cancel my subscription. I only signed up because my fiancee broke up with me and I was angry. I am not desperate enough to wish to find someone online. CANCEL MY ACCOUNT.

  44. I really fill this company is a big ripoff Ive call ever since I signed up for this dating service. And I just nothing but excuses the Tex. support will get back with you day after day. No one calls. You can not sign on and you can not communicate with the people your interested in to email direct! Your question sheets do not work! Your site does not work. I have a lot of friends and I will tell everyone I know never to trust this site. Wow wee why rip people off! God will make you pay some day for what you do to others. May this company go out of bussine

  45. I just signed up,payed and as soon as that was done I try to log back on and keeps saying invalid e mail and password!,, I have e mailed,tried to call,I don’t think it’s a valid number as it doesnt go through.Is this a scam.?? Please contact me as soon as possible.If I do not hear from. Peron by tomorrow afternoon.I will have to take legal action as money has Ben takn out of my account and I have no service.

  46. Your customer service is awful………..I’ve done nothing but get electronic “run-around!”

    All I want to do is cancel my membership and I’ve received 3 phone #’s and none respond.
    Also, if I wanted to go to the Bahamas, I’d make my own arrangements…….
    I just want to cancel.

  47. I hate got on hear for $9.99 but now I am ready to get off. They will not answer their phone no or it just goes dead. And you can’t even cannel on line bc all they want you to do is renew your subscription. There are a lot a of people on here that are mad there isbound to be something we can do.

  48. I had requested that there will not be a renewal of my subscription on my visa card!. Please cancel any extra or additional charges that your company has proceeded with. I may renew sometime in the future. I am not really jazzed about this eharmony site. More disappointed than anything.

  49. I sign up for 1 year and find after I never used the service they billed my credit card again after the year was up RIP OFF. The phone numbers do not work…I guess because it is a rip off and do not want to hear from you once they have your credit card number.

  50. I have asked eharmony to stop my account now. I do not want the $39.80 taken out of my account anymore. I have met someone that I really like. Please stop.

  51. I asked a simple question on what number can I use to text some new photos and you want to charge $10.00 for a two day response, $20.00 for a today response and $40.00 for an at once response. Get serious. Other services have a number you can call for simple helpful information at no charge. Please cancel my account at once and send a check for the unused balance.

  52. Un friendly service I can not speak to anyone. We had the write to get appointment.And weeks go go by no answers. Now can not get on line to converse to the matches you pick out for us. I feel this program is not really real. The people you say are there do not seam to be real at all.we do not get to email each other or exchange numbers to talk.what going on? Is this for real for your computer only? Sincerely Tom Flores PS. I complyed with all of your tech.support by changing password and to still have issues . Your system does not work and to block calls to just get appointment. Wow what is this for.Can you please fix all the bugs.

  53. Un friendly service I can not speak to anyone. We had the write to get appointment.And weeks go go by no answers. Now can not get on line to converse to the matches you pick out for us. I feel this program is not really real. The people you say are there do not seam to be real at all.we do not get to email each other or exchange numbers to talk.what going on? Is this for real for your computer only? Sincerely Tom Flores PS. I complyed with all of your tech.support by changing password and to still have issues . Your system does not work and to block calls to just get appointment. Wow what is this for.Can you please fix all the bugs.

    • I know what you mean. I have called three different numbers and you cannot get through to any of them! Sorry that you are going through this. I will say a prayer that it works out for you.

  54. I cancelled my sub 6 months ago, and you’re still charging to my credit card!??? I am trying to call customer service to cancel again and none of the 800 number is working? What kind of BS is this? I will never use you again or recommend to anyone I know. Very bad business practice!

  55. I THINK WE SHOULD ALL CONTACT THE BETTER BUSINESS BUREAU ABOUT EHARMONY AND THE NON SERVICE WE ARE RECEIVING. THEN WE SHOULD DO A CLASSS ACTION SUITE AGAINST EHARMONY. I WANT TO CANCEL THIS CRAP AND CAN NOT CONTACT THESE PEOPLE. THEY ARE STILL TAKING MY MONEY.

  56. I contacted eharmoney to cancel subscription and recurring payments months ago, I saw the crook company still do a recurring payment and fraudulently resigning me. I will contact authorities if charge isn’t stopped and account Is not closed.

  57. I like how I can not access the proper site to close my e harmony account and isn’t it convenient for e harmony that you can not contact them by phone. E harmony close my account already quit sending me shit

  58. Poor customer service and the whole automatic continued charge to your account unless you close your account and which is apparently non refundable is ridiculous and should not be legal

  59. Please turn off my auto renewal as I followed your instructions but was unable to since I haven’t paid the 3 monthly payments. I want this off NOW I try to call no one answers. Please turn off auto renewal ASAP

  60. This is a joke. I have been trying to call customer service and can’t get through. I want to cancel me subscription. This has been a total waist of my money. Anyone I have been attracted to has not been attracted to me and vice versa. People want you to profess your undying love or they are so far away from me I would never make the drive. One question eHarmony asked is if I was interested in a sexual relationship and of course I am but they put people on my matches that are impotent or have no interest in it. I’m 50 but not dead yet. eHarmony is not for me.

  61. I am very disappointed in e harmony. First they advertise on television that it is free until Dec. 1st, a free trial. You cannot even call them. I have tried 3 phone numbers and they would not go through? Wow! What a site!

  62. I have had so much trouble with this site. I have only been on for 3 days and can’t even get the right people I have communicated with!The matches picked seem to be way off and hard to

  63. I have been trying to remove my profile and your numbers are wrong no one ever answers What is wrong with you people??? Do you have a correct number ??

  64. Every time I put in my email, & pass word, ur system is not taking it. Please resent me my pass word, & email. maybe I forget it please!!!!!

  65. I was going to “join” there was a promo code giving a discount yeaaa not !! DONT SENT ME ANY MORE E-MAILS !! I’m NOT INTERESTED what a rip off

  66. This is a total rip off! Took my money ahead of time paid for 3 months & still haven’t sent me any matches untill today!!! 10 matches to be exact non of which i would contact if i were blind. NOTHING i asked for in my profile. All were 3-4-5 states away!!! So when i went to cancell my subscription it told me i couldn’t yet because i still have a month left! Lol
    So i paid for a service i never recieved. The worst part is there is NO NUMBER THAT WORKS to call customer service. Stay away from E-Harmony, IT IS A RIP OFF!!!
    Joseph
    Myrtle Beach, SC

      • EHarmony dating site has to be the vary worst dating site ever!!!!! I was on it for two months and never received a match in area of orange county Ca. The matchs I was getting were from other state. So what’s the point to write on the Q&A’s where you want and how many males you want to receive your matches from when eharmony disregard the answer. Totally discontent with eHarmony. Ex member.

  67. I do not want to renew my contract. Please do not charge my credit card.
    Today 12-27-2014 is end of my 3 month s and do not wish to continue. Again do not charge my credit card.
    Thanks
    afarin somers

  68. I would like to cancel my subscription I am not able to contract y’all this website is not what I was expecting, there no one for me here, I will like this to be cancel ASAP,are I will contact my lawyer because this is nothing I thought it would be

  69. Ever since I joined eharmony 3 years ago my email is sending all the people that email me something about eharmony please delete my information from your website!! I can’t even call your 1-800 number because it hangs up on me!!!

  70. Spent over an hour filling out a stupid question session. Only to realize this is a total waste of time. Please tell me how to delete all info I supplied. Thank you but I would be better off in a bar. You miss the one important thing in this process which is that first glance, that first eye contact, you dont look at these pics and say oh wow, I said holy shit. Thank you but no thanks

  71. This site is worthless. I met someone on another site and had multiple responses. This site is dead. The same 15 I had 4 months ago. Your Phone number don’t work at all. Bad service. I should have read all these negative responses before I agreed to join this scam.
    Most of them are 200 miles away.
    There are a lot up upset people by the looks of it here.
    You got quite the scam going on.
    CANCELL ME NOW

  72. Please unsubscribe me to Eharmony. I am happily married and these emails are just wasted space in my inbox! ASAP I have tried to do this myself but it will not take my PW or let me update a new PW!! Take me off this site immediately!!!

  73. I can not contact you a 800-263-6133. I can not get the on- line to work. The pass words you give do not work. I keep trying to log on and have filled out your profile. What is your problem.

    I can noT use your site without help

  74. You are taking money out of my account long after I had closed the account last Summer. When I tried to contact you a computer security co.said that I needed new software or all hell would take place. Just return my money 5 a month from July.

  75. I am locked out of eharmony My email address is old and I didn’t get a chance to update it. Thanks for your prompt attention.

  76. Hello,
    I want my subscription cancelled immediately because I am not satisfied with your dating services. I want my payment of 20.84 refunded back on my charge card asap and will be sure to contact you by phone tomorrow Monday February 2nd, 2015.
    Thanks, Elizabeth DiMauro

  77. Be carful what you click on. There are hidden charges all over. Crummy business practices. A $25 a month charge was applied to me for being “incognito”. Nothing was said about this charge. Click on the banner to investigate “Extend Membership” and you will automatically be re-enrolled.
    I live in a town of over 100,000 and there have only been 3 or 4 local people as matches. The others are hundreds of miles away.
    What a scam.

  78. I have sent an email to cancel my subscription. I have found someone on your site and would like to cancel but you have blocked me from being able to call into your office line. This is such terrible business practice. I do not advise anyone to join this site. All they want is your money and don’t give a shit about your relationship needs or if you meet anyone.

  79. Do NOT waste your money on this site. You get flooded with matches that are 500-1000 miles away and you cannot contact anyone at Eharmony.

    It is one BIG SCAM!

  80. I have tried to sign up for the $14.95 promotion. Went on the chat line but the person couldn’t seem to understand the question, “Where do I put the Promo code? UTT31414. Couldn’t believe it. Gave up and hung up.

    Then next promotion was for $19.95. Filled every thing out but when I hit the submit button nothing happened. Tried the chat box, She ask stupid questions like “is there an error message?” I said “No”. She suggestedI hit the refresh button, which I did. I was then taken to a $29.95 promotion.
    I’m amazed at the poor customer service. I have been a member in the past and was very happy with the service. If I don’t get a response to this,I won’t use your service. If there were a negative star rating I would use it… for my wasted time.

  81. Not good customer service! I can not reach you via phone as it is constantly busy and I want my profile removed and can not figure out how to do that as not even your HELP section has anything on it. Frankly I would NEVER recommend eHarmony due to the poor customer service and the price it costs to use it.

  82. I would like to know why I was charged $7.95 from your site. I tried your contact number several times and surprise it just hangs up. I would appreciate if someone can give me a call. thank you in advance to dissolve this issues.

  83. please cancel my acct.I just signed up a few days ago and now it wont let me log into the site ..it just says this page cant be displayed. Kindly respond to this comment because I cant find any other way of contacting anyone with eharmony. You have all my info and I have nothing of yours

  84. Hello
    I’ve been divorced for about seven years. I tried to use eharmony when I was going through my divorce but I wasn’t allowed. Now that I’ve been divorced I still can’t. Eharmony has my status as seperately and I don’t know how to change it. Please help

    • HI
      Please do not spend your money on this site. It is horrible! Read the comments here from everyone. This site doesnt work. You have to pay first (and it is very expensive) and then THEY are the ones to send you the matches, but they don’t send anyone, unless you open your geographic settings to the entire world! It’s horrrible, I was getting matches from all over, but nobody even close to my state (Hawaii). They do not reply to customer service emails or phone calls. And they will not cancel your subscription, even though you cancel it on the site! they continue to charge you ! Its a nightmare, and you’re better off going to all other, more honest, dating sites. You can browse the matches in your area before you have to pay! This site is a scam! Extortion of money pure and simple, and ignore you as a subscriber. Once they get your money, you’re on your own.

  85. Horrible site. I live in Hawaii, so they must not have anyone signing up here. They sent me a few matches in the beginning, only a very few. I communicated with one of them for a few weeks, then I was going to travel to his island (I am in Maui he was in Big Island) and he didn’t want to meet me im person. Turns out he was married! Days and weeks went by and I didnt get anything. Contacted the services, they said my geographic settings were too restrictive!!! What the heck! I live almost 3,000 miles away from the closest state, California. Why would I want to open to California and never be able to see that person?! In any case, I changed my level of importance, from very important, I changed it to only somehwat important! I still dont get anything! Tried to get a refund, prorarted for the months I havent used, and they refuse to! Its a scam! So what am I paying for?? They are doing nothing for me. They should just remove Hawaii from the available states, because there is not enough people from Hawaii on this site! I am going to complain to the Better Business Bureau, and ask for my money back. Scammers.

  86. I am trying to unsubscribe my business e-mail but unable to reach anyone by e-mail or phone so i will be mailing my 4th request to =0(

  87. Good gracious! I posted a question on-site; got a return message: “Someone will respond to you shortly. That was 4 hrs. ago and I have seen nothing yet.

    In addition, no phone numbers connect with anyone at eharmony customer service. The comments I read above say much the same thing – over and over and over — eharmony has NO customer service! What’s up with you guys????

  88. eharmony seems to be playing me. They want me to pay them for something (someone) I’ve never seen, and that they chose for me.

  89. You are billing my old card which was closed out and I never authorized a renewal of your services which was awful. You sent matches out of state when I didn’t want to be out of my area. You were still sending matches and apparently my agreement had expired and I didn’t know it and now you keep billing me. There will be no payment for services I did not request and I would never recommend your company.

  90. I am writing this review for anyone thinking of joining this so-called dating site. It is a joke, and in a year I have not made one contact. All they do is collect your information in a profile and use it as bait for other people. When you tried to delete your account, or stop debiting of your bank account, they make it impossible to do so. There is no direct phone number or person you can reach to stop them from debiting your account. They should have a very easy link with a one click option to stop the debiting and deletion of your account. Again I warn in the one from giving them your photos, your bank account information or anything else. You will not meet anyone on this site.

  91. I respectfully ask you to remove all information on your site regarding my posting. I am not in a position to continue with your service and need my profile, pictures, and any other data totally gone. I would appreciate you doing this immediately. Thank you.

  92. why does e harmony not have phone numbers listed trying to get a hold of you, I had to switch banks want to pay you??

  93. I did NOT give you permission to renew!

    I do NOT care for this e-Harmony thing. What a scam.

    Take me off your mailing list and DO NOT contact me ever again!

    Thank you, Sue

  94. stop sending me emails from your site.have talked to personel on the phone 3 times and still get mail,my next step will be to contact my lawyer and file a suit against eharmony for harassement.stop sending me email notifications!!!!!

  95. I have contacted eHarmony by email. I have tried to contact them by phone, but I cannot get through. There is match who sent me a message a week ago and I cannot open it. Nobody at eHarmony has helped me with this. I am very disappointed in eHarmony.

  96. Please close my account, Your site does not have women in my area and this site is a joke you are by far the worst one. You can not be contacted and i find this to be a farse. You get peoples money and thats all you care about so do everyone a favor on get ofline.

  97. Joined, decided to quit, and now no matter what I do, or what site you take me to, I can’t get you to stop sending me anything, and everything. Even when I hit spam, you are able to circumvent spam, and keep showing up in my mail. Please stop. Please, you have become a pain, which I’m sure you don’t want to have happen. You are getting bad reviews from me, ’cause you won’t leave me alone. Please…..Stop.

  98. to eharmony close my account it’s not doing anything for me I’ve requested this a number of times you just want to go thru my computer and charge 200.00 to get rid of Trojan horses as you day balogona that’s why I pay foe a tech cancel my subscription today and send notice saying it’s been canceled because if not then i’ll have to turn it over to investigative news source thanks so much for nothing really

  99. cancel my subscription today I’ve just contacted my bank and told them not to pay anymore money to eharmony I also just finished talking with someone who is going to look into this since eharmony won’t answer the phone or reply to emails then perhaps they will talk to some one who has a little more clout

  100. Why are you not letting me close my account ? My account setting can not be down loaded,do not take money from my bank account no more………..

  101. I used to be a paying member on this sight, but had constant loading, and page being down problems, I let my membership expire, but I had thought about canceling and complaining about this many times. I’m on this sight again, but not a paying member, mainly because of all the constant technical issues I am still experiencing! It’s very frustrating! Also, another thing, I CAN NOT get ahold of you guys, not by phone, and not by email, what is going on? I have been on Christian Mingle and I have never had this issue, and they are easy to get ahold of! If you guys have any desire to have my business you need to do something about this! Please email me!

  102. I canceled the ‘auto-renew’ on my account Months ago, and I just found out my account was charged again. I’m really upset about this as I did not want your poorly devised product further. Now without a way to get my money back I’m stuck with it. Your site and your customer service are really poor.

  103. I would like to cancel my contract with you I am not interested anymore — Please do not take our any more monies from my account .cant find cancellation button
    Regards Barbara Hatten

  104. Mark Posner from eharmony did bank fraud on my account, eharmony is very scary you have no idea who your really talking to

  105. Not one phone number listed even connected, several only had 6 digits. This is the most frustrating process.
    I only had a tech question, now I am canceling everything!

  106. The is suppose to be a free time to view I already have a site but can’t look at anything just heard about free weekend the last day of course and still can’t look at matches glad I didn’t sign up you should be able to try to see if you even want to join.

    • DON’T DO IT!!!! It is a nightmare to get in touch with these people. In the meantime they just keep taking your money while they do nothing that they advertise. Total scam!

  107. They are crooks. They changed me for reoccurring charges that I definitely had said no too. They will not refund my money. I have waited long enough..time to file complaint with Better Business

    • I am filing a complaint too. These crooks won’t provide a phone number that they can be reached at, nor do they provide a link to cancel the account. They sent me “matches” that were hundreds of miles from my home in entirely different states! CROOKS!!!

  108. Eharmony swindoled me twice. First they reupped my membership without asking my permission. Then they advertised a new membership for 3 payments of $14.95 for 3 months continued membership. They also matched me with another female and I am not into that sort of thing. When I contacted them about any of these problems they just said it was my fault. They took no responsibility for any of their devious actions. Please avoid them like the plague.

  109. I made a mistake when subscribing and the entire year was charged to my card even though the chat agent said I would have three installments. She gave me a number to call for customer service. Not in order. The number on this site here doesn’t work either. Maybe this is a sign that I just remain single.

  110. Thinks that is poor business practices to post a variety of numbers on website and nobody answers them. Half have been disconnected. Does not ensure much confidence

    • Totally having the same experience! Even the phone number that comes on our bank statement is no good. What a scam!!!

  111. Wish to inform this site that I have been scammed. .I was contacted by a so called Paul aged 65 from Northcote Victoria australia 2 may 2015…unfortunately now has my money…on doing research today 13 May 2015 I have found him on your site again under the name of Michael age 57 from Eltham Victoria. ..once he contacted me he informed me his name was Neil and had informed this site to email informing me he wish to discontinue on this site.
    I am hoping you are able to trace this person and delete him off your site before he scams more women

  112. Please cancel my membership I do not want my credit card charged for next month! This is not what I was looking for and very disappointed done! Thanks

  113. My eHarmony account was hacked. With eHarmony’s they reassigned it to a new account and a new passwords. In looking at the eH messages they flagged the person that got my account and notified me that they changed my account to a new location and ask me to notify them if it was me not that made the move request. I notified them, but 6 days later, I still have not had my account restored or any reply to my messages. I am thinking that eH does not have any customer service, and hopeful I get get my account canceled before they charge me for serves I can not use.

  114. FIRST OFF I SAID I DIDN’T LIKE THIS SITE AND SAID I WANTED MY SUBSCRIPTION REFUNDED AND TO TAKE ME OFF, IT DIDN’T HAPPEN. INTSTEAD YOU ARGUED WITH ME SAYING I WASN’T GIVING THEM A CHANCE, BASICALLY SAYING I’M PICKY, BUT IT DOESN’T MATTER WHAT YOU THINK, IT MATTERS WHAT I THINK AND FEEL. I DON’T WANT ANYTHING ELSE TO DO WITH THIS SITE. I DON’T WANT TO MATCHED TO SANTA CLAUS OR METHUSELA, IT WOULDN’T MATTER HOW GREAT THEY ARE. IF THIS ISN’T FOR ME DON’T GIVE ME A HARD TIME ABOUT IT, JUST RESPECT MY WISHES AND REFUND MY ACCT AS IT CAME OUT OF MY CHECKING ACCT. I’M NOT WEALTHY ENOUGH TO THROUGH MY MONEY AWAY.

  115. i am writing to inform you please do not use my debit card i want to cancel my membership so i ask you again do not use my credit card again i want to cancel my membership

  116. You sight is ways down. Funny how it was running fine when you were taking my money. I want a refunded?

  117. I try to your website every time I try to contact someone it would not send the message It would kick me out asking for a payment. people were waiting for me to reply to them I don’t know whether if it was a hoax and someone on the other end was making up the contacts so I will continue to pay our continue to try and send more messages.thank you I guess the joke is on you.

  118. This is scarey..you bill me on a credit card which I gave you no authorization for…wow! How’s that happen? Something fishy going on here. Trusted site, huh? Think not.

  119. I have been lock out of my account. The message says that for my security my account has been locked. Please open it immediately
    Thanks

  120. Trying to cancel account. Whet to account setings says to go to bottom of page and click on unsubscribe but theres nothing there to click on. please cancel my account. ethenfun thank you

  121. Please close my accout and contact me to let me know regarding the payments. Also none of your contacts posted via phone worked.

  122. I close this account over a year and half and payment still reflecting. Please sent me a email with your contact and prevent this from moving to a legal level. Atte. Magda Roberts

  123. getting through to someone in your office is a NIGHTMARE
    And being asked over and over to re join when I have said 2000 txs ‘N O’, is getting old
    stop it!!!!!!!

  124. e-harmony has a really good thing going but they wont let me cancel. this is a rippoff. its as if they got a three year college grad at the bottom of his class to teach them how to make more money by ripping off the very people that’s making this site viable e-harmony people!!.get your stuff togather. if you need more money tell me up front and I might give it to you or I might not but that will be my choice. DONT RIP ME OFF!!!

  125. I have filed a complaint with the California Attorney General. Eharmony is a scam. I am also going to file a class action suit. I get nothing in return for the money you are so quick to take money out of my account.

  126. the phone number does not work. The instructions to close account are wrong! I cannot close my account using the methods you give us. Please closemy account!

  127. My name is Sandy Wentworth and I want to cancel my e-harmony dating service. There have been no people on the web site that are near my home. A waste of money. Please cancel my order for your services.

  128. Having issues logging on..paid and then had to re-answer questions on the mobile app and it asked me to pay again….totally confused and need help. I tried to call but was not successful reaching anyone

  129. I have a complaint about your customer service phone number, call ends after 3 seconds. I was wanting to reach eharmoney cause a person I had been communicating with may not be receiving my texts thur your email, then I asked if we could do our own personel email and he said yes, he has tried to reach me but eharmoney blockes him from talking to me, I’m not sure if I should give you his first name for u to contact him

  130. I received you email. I am letting you know once again I do not want any more money taken out of my account. I also want my money back. I had click to cancel my account, I did not know about cutting off my automatic shut off, I have not been on your site. I want my site taken down. Thank you

  131. Please takee off your automatic list I am not enrolled will not pay your prices. Quit sending me trash I cannot use thank you

  132. I want t join e harmony but the questions you ask I have trouble reading cant you use smaller words that mean the same thing. Ken

  133. My email address had an unauthorized change. I sent an email back and tried to call 800-263-6133 and evidently it is not valid as it rings twice and is terminated.

    Not having a phone number to contact is poor business. I am very unhappy with what happened and no way to know what actions I should take now!!

  134. I have been trying to reach Customer Service and no one picks up. That is not good for e-harmony. Please return my call at 954-471-6417. I also would like to cancel my subscription, due to the lack of communication. Please call.

  135. I have made the 3 payment installemnts…. but it still wont let me delete my account. I’m tired of making payments on something i’ve never used.

  136. Good morning.
    I have not received any new matches the last couple of weeks. Would you pls. fix the problem.
    Thank you.
    Claude 604-992-1034

  137. Extremely poor. No phone number is even provided under”Contact.” The phone number I finally found listed on the net doesn’t even work.

    ???

  138. I did not have any new matches the last couple of weeks. Would you please fix the problem and let me know what happend.
    Thank you for your help.
    Claude.

  139. I paid for a 3 month special. I sent several requests in the first month to please cancel. I am matched with persons too far away. I did not find your advice helpful since the main problem is distance. I do not want free matches or my account billed without my okay.

  140. Don’t like site. 54 e’s old. I’m getting men from 60 and 70’y she limit is 59. Yrs getting men in 50’sbut not much success after three weeks Also I can’t email someone back on site if I emailed him last. It says waiting for his response. I accideny.gave wrong personal email and can’t tell him. Only one I connected with. What is up with this stupid rule. It’s absolutely stupid. Why wod u make this harder. Also one person is. Possible scammer I got scammed on cathi. Match but didn’t give money because I’m smart. This guy on your site had similar story. Widowed No famy at all. From Germany but lives in brook park near Cleveland ohio. He had an orphanGe in Africa. Really ?!! I told him about my last experience and he vanished. His name is jeffrey banks. He had a Columbus phone. I read the any vents about how hard it is to get off site. U better get me off this site when I tell u. All these sites ate money makers only and scam people. This is last dating site for me. I really hate how u have it set up. Never had such poor response from people interested in and I’m not picky. Get back toe please

  141. I’m dissatisfied. I called the 1800 263 6133 number I got somewhere on the site. Everytime I call it drops. Not enough room here I see to write all that I want.ain concern I can’t login using same name and

  142. I’ve been trying to remove my account for the past month and I am still unable to get rid of this account. I have been unable to reach eHarmony customer service, the phone keeps ringing and ringing. So please, remove my account or when I get charged again I will dispute the charges with my credit card company.

  143. None of your customer service phone numbers are in service. What is going on? I have a notice at the top of my eharmony page, indicating that my account is about to expire, except I paid for a 2 year membership and it started on May 8, 2015. It should be good until May 8, 2017. Why am I getting this expiration notice, and a prompt to renew immediately so I don’t break my matches hearts by disappearing from the site??

  144. Please I need someones help. I did not mean to purchase a subscription. Is there anyway I can be refunded the amount. I have cancelled it immediately.

  145. I’m having an issue with my account with EH. Someone changed my password without my permission. This is the second time this has happened. I followed everything I was instructed to do to fix this. Please address this promptly.
    Kathleen Soto

  146. My InBox will not Open every time I click on it the systems defaults to an error and logs me completely out of eHarmony. This has been going on for over 90 days. I have been calling eHarmony daily at 1-800-951-2023 the system there is not answering and I have been paying I want a credit for the last 90 days.

  147. Overall I am very dissatisfied with my time on e-Harmony. A great majority of men were way out of my range of 50 miles with many many of them out of State. I am very disappointed and will not sign up again as I was only interested in meeting men that lived close by. I will continue to share my experience with others so they know too that if they sign up with your site that they might get contacts from many hundreds of miles away from what they have requested.

  148. I guess I will have to say it is bogus. Every number I’ve called is no good.I have to leave and I can’t even get started.

  149. stop sending me emails ! a family member signed me up without consent ! Have not given you any money as I did not want to join any site like this. If you do not stop emailing me I will take LEGAL ACTION.

  150. Worst company ever. Never signed up, someone signed me up without my consent and have asked them too many times to count to remove my info and stop emailing me. They refuse to stop after having asked them daily for three-four months now. I am going to the BBB and taking legal action.
    ducking losers.

  151. I used to have an account. I tried logging in and got feedback to wait for instructions via email. It has been several days. Should I just start over with new email address??

    Thanks

  152. pictures vanished from site, the wrong location for myself is now listed, and I can’t get through to customer service via phone. It keeps disconnecting. I’m contacting state attorney general.

  153. I am having a very hard time accessing my account. It opens up with the last person I looked at. The person was no longer on site. It stays on her and no way to hide her. No way to do my searches . And I might add that I am not getting notified of new connections. If service does not improve I will cancel and demand a refund for Novembrr and December. Very disappointed with E Harmony.

  154. I would like to cancelled my payments right now i did not allowed you to deduct $425.00 in my account i thought just 0nly $35.00 your totally a fraud please cancelled my menbership or else i will going to make a complain thank you so much and please put my money back in my account right away.

  155. I am completely dissatisfied with eharmony. The majority of matches live farther than the settings I created. I already canceled but paid until January. I’m interested in a pro-rated refund. Please contact me.

  156. I tried 3 times to re connect. And could not get a response. I finally signed up and afterwards was emailed I had to pay more to see the people interested in me.
    This is really false advertising. I need to see the people I am communicating with. If I pay for seeing them them I have paid twice and du only wanted to try it first for a month or so first.
    Please return email with info.

  157. Why are most of my matches inactive over 30 days? Why when I’m notified someone wants to meet me they are inactive? Why if my distance is 30 miles you send me matches from other states and countries? I paid for premium service and did not receive it. You have posted my name and other personal information, what’s up .. not at all like your ads.

  158. Holy crap, read over other complaints, same things I’m saying. Screen shot complaint and sending to attorney generals office. Your company is just a rip off.

  159. I’m sending this email now for the 4th time regarding my account ending #8057. I recently spoke to Ms. Kim about when I went to sit up my profile as Oct. 27th. I have sent several emails that there are two individuals showing the same name for Sonja Scott, but the address are different. One address is as follows: 2401 colorado avenue/ santa monica, tx 77491 and the other address is mine for P O Box 5461. Only membership at the time I wanted was for $15.95, but instead of was charged $63.80 along with address 2401 colorado ave. THIS IS NOT ME!!! i was told that a representative would contact me soon, but no one has given me a call. I called back to eharmony again Sunday or Monday and was told there was an email sent to me. I want an actually person to call me. The only person on the profile listing that I wanted to talk to is Lee 6’0 51yrs, but to even email there is a charge of $9.95 each. I can’t pay this everytime and I cant afford this charge of $63.80. I want this charge taken off my account and I was told the service will be discontinued by Novv. 10th. I’m just not happy with this online dating service

  160. I paid for a membership 1 year ago and I never used it, my mother passé away and I have not been interested in dating. , I would like to use my membership now. thank you Janet Dixon

  161. OK my friend took my card and bought me membership, have not used it …do not want to use it ….please cancel above request …

  162. I’m very concerned about my safety using eHarmony and would like to cancel my membership with no additional charges. Several times I’ve received emails saying accounts have been compromised and under someone else’s control. I think this has just happened again with a guy named Fred from Vermont. Would you please check that out and let me know.

  163. Very disappointing! Someone call me back please to discuss my membership! I can’t reach you…NO ONE CAN!!!! YOUR phone numbers are useless I get disconnected when I call…Kelly

  164. This is very important.. My friend picture is stolen by SCAMMER and He is using Captain Thach photo…If you seen him on here… Please report it.

  165. I am not sure how to work your website. I have completed the questionnaire, but not joined. I keep getting messages regarding matches etc., even the option to communicate for free (for a limited time), but can’t open the website. My password is entered automatically, so I can’t make a mistake typing it.
    Any ideas?

  166. Dear eharmony,

    I just wanted to tell you how grateful I am. I joined 6 1/2 years ago and I was matched with a wonderful man right away . He is 58 and I am 56.

    We have been married for 2 1/2 years and couldn’t be happier. Even though we weren’t considered a “perfect” match by your website, we really are a perfect match.

    Thank you for giving us a wonderful, dream come true rest of our lives!!!

  167. Customer service is ridiculous… It’s impossible to get a human.
    I pushed the button to find out what this tracking thing is and I was charged nine dollars. I want my credit card refunded immediately!
    The person I push it on was from 2013… Why does my mailbox have people trying to communicate me from two years ago?
    I forgot why I canceled eHarmony in the first place… Your website is so ridiculously slow it’s too frustrating to use… Went to three months is over I will never ever ever use eHarmony again. Your ridiculous computer tried to set me up with people 15 years younger than me, in different states than me… How is that helpful??
    I forgot why I canceled eHarmony in the first place… Your website is so ridiculously slow it’s too frustrating to use… When the three months is over I will never ever ever use eHarmony again. Your ridiculous system triies to set me up with people 15 years younger than me, in different states than me… How is that helpful?

  168. I’ve been trying to enroll with eharmiony and absolutely find it impossible. Your customer service number doesn’t even work. Get that. If this site has deteriorated as much as is being said I would absolutely rip someone and I don’t need any more frustration in my life.

  169. Ur site had been down for weeks now. I can’t view any matches or messages. I can’t reach anyone from customer care. The number provided is not in service. This is ridiculous business practice. Please respond or provide me with a number whom I can speak with one of ur representatives. Thnx.

  170. your customer service sucks. for 3 consequitive days I have asked a question without getting any reply. Today again your site stopped working due to technical difficulties. I cannot get to my matches. My question was as follows: I try to contact a match, however I had communicated with her before as a courtesy since I was at that time communicating with another match. I did not expec t a reply, which I did not. Now I can’t get this match, because eH mails says “waiting for response”
    what can I do to reach this match? Of course your system must be working

  171. I don’t know what to do this woman has been bugging me for 3 years now and I told her once that I liked her just to get her off my back because she was phoning every day constantly sometimes 3 times a day it got way to much for me to handle I felt like I was being suffocated now to make things worse she has now moved in to my community which I wasnt aware of until 4 months ago and lives practically next door to me ive been noticing things which she has been lying about what I wont to know is this is she giving me signs that she is interested or what is she trying to say I won’t this person out of my life for good how can I do this I don’t wont to move as iam happily settled her why carnt this person leave me alone.

  172. I canceled this subscription 2 days ago and it renewed – I am calling my credit card office to take this off my bill. I do not want renewal!

  173. confirmation #97611099 became a member nov 16th and not able to use. will not accept login code…123canam. can you please rectify or reimburse. can i please have your response! thanks dave simpson

  174. I tried to write a review from eHarmony in Yelp.
    I found the topic “eharmony Billing Scam” but it is closed eHarmony must have paid Yelp to stop anymore conversation. This is what copied over

    “This conversation is older than 2 months and has been closed to new posts. “

  175. Hello

    I just called in and purchased a 3 months of subscription. But my profile is not showing I am a member!! It’s asking me to purchase membership. Can you pls look into this matter for me.

    thank you

  176. I have closed my account, Removed the automatic renew check a moth ago. You do not have permission to charge my account again. You most recent charger to my AMEX will be disputed. I have tried calling and now my email account has been closed. I can’t use you services and you are not allowed to charge me.

  177. I tried calling customer service and got hung up on 3 times. I am actually putting faith in your company. It would help if someone answered the phone.
    Thanks

  178. take me OFF your mail list. I have asked but I still get this crap. If I get a divorce over this I will be talking to a lawyer.

  179. Every other site is using my browser and don’t have a problem Iam NOT changing I don’t understand why othersites just require E MAIL# And PASSCWORD wanting me to change to Firefox is a cop out PLS cancel Accountcopy to MR warren

  180. Wow, I can’t express how disappointed I am about your company and Christianity because you don’t know the meaning of God’s forgoveness. The questions included how many times a person had been married, I am here to tell you there are a lot of good people that have been married too many times, those people probaly have easy hearts and just wanted to be loved. Your company shuts them out… shame on you to judge me or anyone else!! Do you ask about peoples past experiences. ..drugs, alcohol, adultery, gambling. .. my point is everyone has a past and something they are not proud of but I serve a God that forgives…the past is just that. . The past.

  181. What do I think? I think I’m paying a hell of a lot of money to belong to a website that I haven’t been able to sign into for over 2 weeks and for which the only phone number I’ve been able to find is not in service. The one listed in the article above is not in service. I’ve tried everything … cleaning the cache on my computer, signing in over and over, trying another browser … nothing works. I keep getting directed to a “Help” page which is totally useless! I’m able to do little things and was able to get into my account page and cancel my service … that was the ONLY way I could get an e-mail to anyone there. As far as I’m concerned, this is an unprofessional and untrustworthy site. Stick with Match.com!

  182. I am new to your site and you have my age as 40 and I did not give that information to you. Actually I didn’t see any place to put my age. Please make the correction cuz there’s no place for me to make it my correct age of 76

  183. I am new to your site and you have my age as 40 and I did not give that information to you. Actually I didn’t see any place to put my age. Please make the correction cuz there’s no place for me to make it my correct age of 76. I have searched the internet trying to get a phone number for you people how about fixing that problem if you want me as a paying customer here

  184. I am trying in vain to go on your site to find a person to connect with, I am a 65 yr old widow of 8 years, and everyone from my dentist to my doctor told me to do so. I tried, and the site says there is already an email that is the same, there was a time I did go on your site, they said they would send me a link to be able to reset, never did. I am frustrated, as this is the last free day, please help, this is my Christmas wish to connect with a nice Christian man after all this time. I appreciate anything you can do to help me my email is the best way to connect to me, thank you in advance. Magi

  185. We tried calling the phone numbers we have for E Harmony and they do not go through. How can we talk to someone by phone? We have a question concerning why the email that was sent to Melanie cannot be opened. You can email us or call us.
    Thank you

  186. Your service is not worth a d–n. Your phone # does not work. I am having trouble getting to my matches. I think is is a scam

  187. Your service still sucks. Phone #s still do not work. You not email me will not call me what does it take. I had 2 names that I can not get into after they left messages. Please let me know or are you still being ass holes & just taking $$ and do not plan to do any thing.

  188. I can’t get through to anyone through any contact phone number. They are all disconnected. I cannot access my matches at all either through home pc or iPhone. I want a refund.

  189. I am getting matches mostly from people 200 miles away !!!! you are just selecting anything. I want matches within a 50 mile radius please.
    It is soul destroying to see someone who looks nice and find out they live in Aberdeen and i am in Leicester. Please be sensible.
    I don’t have anything in what if either.
    After my subscription ends I do not want ti renew it. I thought by paying it would be more selective.
    Fiona

  190. I found someone I’m interested in a few months ago and requested discontinuation before my 6 months enrollment was up. I completed questionaire on why I wanted to quit. I continued getting matches but I didn’t sign in as I was no longer interested. Now I get an e-mail that I will continue getting a monthly charge. This is causing an issue with my person of interest. I will not accept charges and wish to no longer use your services.

  191. I found someone I’m interested in a few months ago and requested discontinuation before my 6 months enrollment was up. I completed questionaire on why I wanted to quit. I continued getting matches but I didn’t sign in as I was no longer interested. Now I get an e-mail that I will continue getting a monthly charge. This is causing an issue with my person of interest. I will not accept charges and wish to no longer use your services.

  192. Hello, I would Like to have my money put back into my bank account. when I signed up for the membership through eharmony it had said $18.95 a month. then after I put in my information I was robbed of the whole 2 years. $454.80 to be exact. I would like the money refunded into my account and my services with eharmony terminated. thank you for your time.

  193. Why is it, one can’t find a working customer service contact number? It is very frustrating. Out of the 4 on line dating websites I signed on, I thought eHarmony was the most reputable one. Turns out, it has been the worst.

  194. Do NOT ever bill me again…. This is forewarning that I better not see your charges on my checking account…. EVER AGAIN.

  195. I stopped my auto renewal when I subscribed and I got billed anyway. I called your help number and the representative said eharmony never billed me and it must be someone else. I am on the phone now with the credit card company.

  196. Now your customer service phone number posted on line is disconnected? Every number I can find for you is bogus and does not connect. I need an actual person to answer the questions I have, & I can get no one? How on earth do you expect to run this business and have any positive feedback at all? Please call me immediately at 530-592-5500, my matches photos suddenly disappeared and I can no longer contact people because their profiles will not open. I signed up for long term membership. You need to not be withdrawing money from people’s accounts if you are not providing the service. I would appreciate you contacting me since I cannot contact you apparently.

  197. I have tried for a month to cancel my account, every time I try to it never lets me through. Need to stop account or I am going to get legal help to get it removed.

  198. I have asked for my account to be closed through the site and email with no response. I have tried every phone number on your website and none work. I am very unhappy with Eharmony and I want my account closed NOW. I expect to hear from someone immediately.

  199. I would like to thank you for introducing me to the most amazing man every. He truly is my soulmate, he too was on EHarmony. We just got married on June 7th, 2015. I’m so thankful for you all. I would really like to thank you all so much for what you do. We are so happy and we owe it all to you. Here is a picture of the best day of my life. Sorry, I would send a photo, but I cannot seem to load it. But thank you again for my Prince Charming!!!!! Take Care and have an Amazing New Year!!!!

  200. I would like you people to take me off your email list. You do not send foto’s of the matches. I have all ready met some one new. It wasn’t on your site, either.

    a very unhappy ex-customer.

  201. This comment section is for commenting on the information above, NOT for contacting eHarmony itself. All of your comments will not be seen by eHarmony.
    Has everyone forgotten how to read?

  202. I am very disappointed in e-harmony. Canceled in Sept. and was told they just took out a payment from me and I will have service until March 2016. NO REFUND. I was talking to someone with a lot in common. He was going away to visit his son & left me a last message and canceled e=harmony. I cannot get the message and emailed e-harmony that the message was intended for me and I should still be able to read it. NO REPLY. I hate that I wasted my time and money on such a RIP OFF I just called “Expert Service” and was told I have to let them into my computer before they can do anything. Not doing that. SO FRUSTRATING

  203. i heard your radio add about free eharmony through Tuesday, January 5. On New Year’s Eve I was lectured to by a friend’s daughter that I am a ‘knock-out’ and instructed to at least give an online dating service (for lack of a better word
    at least ’10 trys, i.e. ‘dates’ in 2016. i agreed albeit knowing it was like buying a lottery ticket (scratch off, once a year),,,so i stopped at the library in arctic cold around 7:30 last nights and spent almost an hour it seemed, diligently answering all the prompts from eharmony, with each section giving encouraging words: i.e, this is good, you’re almost there, etc…At the bitter end (as it turned out) i waited ecpectantly like a kid on Christmas Eve and finally received this message from command central: ‘We’re sorry there are no matches for someone like you” or something in that vein, shocking, insulting and reprehensible…what a bunch of duds you must have in the stable….bah humbug

  204. i would like to cancel my subscription. i have tried calling several times with no follow up return call.
    i would appreciate you canceling my acct as soon as possible

    sincerely
    alicia small

  205. My matches are almost all 50 or more miles away from me, I checked my settings and I have it set for 30 or less. How can I fix this? You have no customer contact number or email or any other way to contact someone to resolve the problem and I have been paying for this for months. Please help!

  206. Would like to know what the comment “I’m no religious at all” is supposed to mean on your commercial??? Seems to me to be a pretty random unnecessary comment??? Appreciate an explanation?

  207. I can’t find any way to contact you!!! Extremely frustrating. Problem: “Jen” sent me a message and I can’t pull up his profile or answer his message or contact him in any way. It is upsetting. Can you fix this, please.

  208. i have gone through the procedure to reset my password and still can’t into my account. I receive the special password and enter it and am asked to enter a new password and confirm same. then i go to sign in and the password is not accepted . What do i do now to get connected? my telephone number is 4106436365.

  209. I want to b removed from your site and don’t know how to do it. Please remove me and don’t send anymore emails.
    Thanks
    Artmodel66

  210. i have tried so many times t log in and i have triend to use log in forgot password and no reply what is going on here can someone email me my old password so i can reset this

  211. Dear eharmony
    I want to report an apparent abusive member.
    His name is Matthew Ackerman
    From North Platte Nebraska. I will never use your search again.

  212. Trying to reach someone about my accessing my account. But there is no number to call or online contact without accessing your account first. Sent an email to customer services asking for help and got sent a survey with no other response
    ( Quality customer care at its best )
    Help

  213. I called mid November 2015 and sent an email. I requested to cancel my upcoming service and I was still charged $55.80 on January 8, 2016. I am emailing to once again cancel my services with eharmony and ask for the $55.80 refund from January 8, 2016 charge.

  214. This is so rediculous! I’m unable to contact anyone about my account. I will like to cancel. Please contact me.

  215. I did not renew my EHarmony account and i received notice earlier that my account would not be terminated if I did not renew it. Because I did not want to renew, i did not hive payment instruction. I have observed today that my credit card was charged by eHarmony without my knowledge and desire. Please remit back the amount which is charged despite my will. Thank you Serap Zuvin

  216. The website will not let me finish my profile or communicate, which makes the free event null. Further, I can’t find any customer service to assist me. I planned on joining, but not with this many problems. Please contact me as soon as possible. Thank you.

  217. This site is NOT worth anyone’s time… It’s a bunch of old guys & the guys that are near my age are 1000% NOT my type. I haven’t seen 1 man that I would even think of talking to. DO NOT WASTE YOUR TIME OR MONEY!!

  218. daily email harassment from eharmony through 3rd party advertisers. eharmony promised to stop over a month ago. yeah right! I have forwarded my complaint to the federal govt. eharmony is responsible for who they contact with.

  219. you guys wont let me in my web site.you keep changing my password/if this persists to be a habit I’m going to cancel my subscription

  220. I was contacted by a Mike, who sent me a link to contact him, that was very detailed, I am extremely suspicious of this, I have not tried to contact, because…….
    I need to talk to someone in your company about this issue, or I’m going to cancel my connection with E Harmony.

  221. I tried calling the numbers (800) 263-6133 & (800) 951-2023, but both doesn’t work. I would like to close my acct, but I think they wouldn’t let me

  222. I cannot communicate with anyone on the site and I have tried to call at least twenty different eHarmony phone numbers for customer service and there is no answer to one number. All of the other numbers are not working! This is not good!

  223. Good morning I am a active member of this dating site. i am having difficulty getting in to the site to view my matches. I am not able to review my matches on the site. this morning it show’s my email address an my password but i can’t log in. Please address this problem directly. Thank You. Sincerely, Ms Joyce Bailey.

  224. What is wrong with your website? Cannot access my new account today at all.

    eHarmony: as a new customer of only two weeks, you have failed to deliver your product as you advertised. I have requested your CEO contact me through Noah of your Customer Service team, or return now my FULL REFUND of 12 months.
    I have tried at least 5 phone numbers today, 1/21/16 for eHarmony and none of them are operational. This firm appears to be only interested in getting one’s $$$ for membership, then ditches you as a customer.

    In the two weeks I have been a member you have only sent me maybe 24 images of gents. I have worked with several of your CS team, only to have a screen to look at today when trying to access my account. Therefore, eHarmony hasn’t lived up to what your selling service-wise, and you need to REFUND my total amount paid for 12 months of service. Pls do so no later than January 31, 2016.

  225. Is there any way to save your favorite matches into a separate area, so easy access, retrieval? If not, this service is really bad. It NEEDS to have this option for storing, organizing info.mmPlease HELP!
    SB

  226. No body has stolen My password or my e-Mail for the pass 15 yearsssooooo I gave my password you sent me put in the in the spaces required and nothing. I have called the telephone numbers you have given and neither of them do not work —-I am beginning to think you are fly by night outfit taking peoples money.soooo Maybe I am too old at 80 to apply or It is nice to be important but it more important to nice —So be Nice to your customers DR. Robert F.Garland

  227. Dear Eharmony,
    I have been a customer for a long time of yours. Now suddenly I am not able to call you? What is the matter with your phone service? Also what IS your phone number. Why does it keep changing and now I am not able to call at all??
    Also your email address noted about does not work??

    I by mistake clicked on your extend your membership tab online. I do not wish to change my membership in any way. It was a mistake. I was trying to logout and the extend membership tab was hiding it.
    Do NOT change my membership.

    Thank you.

  228. My check card was charged 203.70 this evening on 1/27/2015 . I never signed up for this service and contacted my bank to dispute this action… Mean while I need to find out how my information was used on this dating site and what name and email was associated with my card that was used in a fraudulent matter.
    Please contact me at your earliest convenience

    Thank you

  229. My check card was charged 203.70 this evening on 1/27/2016 . I never signed up for this service and contacted my bank to dispute this action… Mean while I need to find out how my information was used on this dating site and what name and email was associated with my card that was used in a fraudulent matter.
    Please contact me at your earliest convenience

    Thank you

    Reply

  230. I want my subscription cancelled. Everyone that showed a match was out of my area. I was so disappointed in eharmony it’s very expensive for no matches for the whole year. They tell me that it’s my fault that I don’t except the matches. I wish that all of the comments that many of us has made that we could do a commercial for them. There are much better dating sites out there in which I found a match last year. Thanks but no thanks

  231. I think this is bullshit .and I called the bank to stop payment,you have a lincense to
    steal .and give false hope . I have meet I person in 3 weeks.with no other feed back ,are you people serious!

  232. where is the mysterious custermer service #.??????? a hole lot of misrepresentation .eharmony should have 5,000 lawsuits ,hope you get yours

  233. I have been with e harmony for about 2 months I have sent out over 50 emails I don’t understand why I never get any emails back from anyone

  234. Jane and I want to take this opportunity to thank you for you service. We met Dec 2014, met face to face Jan 1, 2015 and married April 2015. We are having the time of our lives, and once again have found the love that we never thought we would know again. We owe you our thanks for helping us to find each other. When we see your commercials, we just look at each other and smile. Once again, thank you for all you did to get the two of us together.
    Yours always,
    Charles and Jane Currin

  235. This site sucks it’s nothing but pure bullshit! Everything about it is bad.and if I don’t get a response from customer service I’m going to let everybody I know (and I am a DJ with a huge following) know just how bad it is

  236. This site is a scam. I signed up for a 3 month subscription in 2014, did not request automatic renewal and yet it is regularly taking monies unlawfully from my bank account. When I went into the settings tab yesterday, the automatic renewal had once again been ticked – it must be a default – this is totally unacceptable. I’ve spent a long while looking for an email address to make a complaint – but there is no address to be found. If anyone knows of the address, please reply. I warn others against signing up to eHarmony – you will have no control over money being taken from your account even though you did not tick the box for automatic renewal. Is anyone aware of a class action against eHarmony as this behaviour must be rife and they are making millions from members who have unsubscribed but cannot stop the payments!

  237. I am very upset that i can not log into my account , I cant even use the site. I want the auto renewal of this account stopped. The most trusted site… dont think so!!!!. I try to get in touch with you to change my pass word but I have not gotten any type of response . Just stop taking money for a service you claim to provide. Thank You and I will be letting others know what money grabers you are… might even go to the news stations and have them look into this scam.

  238. Can you please cancel my subscription that just auto renewed until August 2016 and refund my money back to me? As you can see in your records, I have not logged in in a very very long time, as matches you find for me seem to all be out of state. I am confident I canceled auto renew for this month primarily because of this reason. I am not happy at all with any results I have received and wish to end any and all connection with eharmony. Please refund the $197…. It’s simply not worth my hard earned money.
    Thank you
    Erica Suffoletto

  239. The phone number on your customer service website says that this number has been disconnected or no longer in service. ??

  240. I need to cancel my account- how they say to cancel automatic renewal is NOT where they said it was, the customer service number has been disconnected. They are NOT a reputable company. So they get to keep charging me forever? GRRRR

  241. Is there any way that matches that aren’t sent to me initially can be ubcluded in the next days matches since Microsoft says my computer is sick.

  242. HELP!!! You keep on taking money from my account when I have already tried to cancel…I NEED YOU TO CANCEL MY ACCOUNT!!!!

  243. When I started a subscription t eHarmony earlier tonight I thought I was committing
    to $52. for three months. When I received a confirmation it was for$156. In effect I was being charged $52 PER month for three months. I immediately tried to cancel the subscription but with the instructions and option available on the web page I could only cancel an automatic renewal. There is no way I could contact eHarmony customer service via the web page and the Customer Service telephone number provided by a GOOGLE search has been disconnected. PLEASE cancel (and confirm) my subscription. Your subscription
    information on the web page is deceptive.

  244. I have been on this service for over 2 months and have sent out over a hundred eh mails to prospective matches. Rarely do I hear from anyone and have had only two women that I actually spoke with on the phone. No dates. I am trying to get in touch with someone to help me with a site problem and no one will answer the phone. What kind of a service is this?

  245. I am very disappointed because I subscribe but did not get the access. When I press the shadow photos they put me into another to subscribe. This is getting ridiculous especially you paid. There was no proper pictures of all of them though you paid. You can’t get any conversation with the person because you have to pay again. I want my money back.
    Please resolve the problem
    Rebecca

  246. I want my refund back.
    it says free trail, I signed up today, it is confusing to use. it is so expensive too.
    it costs me a lot.
    Terms of Condition
    on Cancelation policy it says to go Account setting, then My account, click on ” Cancel MY Subscription” but there is not such thing to click.
    I am feeling cheated by this site.

  247. I would like to participate in ehamony’s free weekend ofcommunication. I
    forgot my user and password. I asked for it to be sent to my email and this was
    not done. also tried calling 800-951-2023 and number was invalid. Please
    send this information to my email today. Thank you

  248. This web site is a rip off. The biggest one I have encountered. You can’t even get on it as your password never seems to work. When you can get into it, you get the message that they’re searching for matches. I’m not from outer space! Don’t waste your money with them. You have no problem paying for service you don’t get but communication breaks down after your payment is taken. I have 3 months of nothing.

  249. This has been a horrible experience for me. Total waste of time and money. 95% of all my “matches” were from out of state or hours from where I live. In a year I have been on 1 date. I WANT OUT NOW!

  250. I would like to cancel my subscription plz asap I would deeply appreciate it thk you eharmony my first time being on something like this I just want out of the contract. I do not want to be billed after my 2 payment installment this we be my final installment.

  251. Why is it so hard to cancel? No phone number, no email address. I just signed up yesterday, but have an emergency and need the funds for travel unexpectedly. How do I cancel?

  252. This place is ridiculous. They are thieves and they steal money. They automatically set you up on an auto[renewal so that you cant get your money back. This is a SCAM!!!!!! DONT DO IT….

  253. I am having trouble using this site on my Samsung Galaxy 5. Whenever I login I get onto the site with access to my contacts and view home page, however when I click to view the matches profile it takes me back to the login. My details are saved there and it does not leave that page but just refreshes to add login over again. Have tried this many times with no success and frustration. The last time this function worked for me was a week ago. How can I use if I cannot view matches?
    Please assist.
    Kind regards
    LS

  254. eHarmony customer service is awful. I’ve called repeatedly. They either do not answer or the line is down. And, by the way, their number is NOT even posted on their site. I had to google search their phone number. I found an alternate number — which is always busy. I emailed them with an issue and they responded that they were sorry I wanted to cancel my service. Which I never said. This is by far the worst site if you have any kind of an issue.
    Save your money. Go elsewhere.

  255. I would like to quit this eharmony, problem is there is no contact or email information, I have problems signing into their website, and cannot make contact with anyone. I paid for 6 months and havent had a month straight of service.

  256. Good afternoon,

    Last 20/22016 I paid for subscription, confirmation number 99425572,and since 24/2/2016 I’ve been trying to connect to my account and the only information that I receive is that my account is closed, I don’t know why, even though this, I tried to re-activate my account but it doesn’t work.

    Please let me know what has happened because after my payment this is quite rare and uncomfortable.

    Looking forward to hear from you.

    Regards

    Marta Fernandez Ramos

  257. I am just trying to find an email address so I can email a customer service rep. Every time I try to do that I get auto replies.

  258. I CAN’T FIND CUSTOMER SVC/TECH SUPPORT CONTACT. Tried “Chat” but it’s regularly inoperable. Perimeters I set for search won’t stay. I set “27-46″, “Not messaged yet”, “with photo”…I click on 1 of the photos…but when I return, I must set up all of the search perimeters again.

    • I do not want any further charges on to my Visa I have canceled that. I Can NOt Find a Phone NO to eharmony Is this fraud.l I am up set I sighned up for ONE Mon. ONly.

  259. E harmony must be down.. I cannot even get into the site and cannot get a live person. I have tried at least seven different e harmony phone numbers and NONE are working numbers. Would someone please post a working phone number for this site??!

  260. Hi. My date of birth is incorrect on eharmony. Please can you change it for me? My date of birth is the 02/06/1962. Thank you.

  261. I have had a security breach and had someone change my e-mail address after eharmony had e-mailed earlier that they had a security breach involving my account. The customer service rep Corey badge #636504 apparently sent the security department an e-mail and had no means to contact them by phone, including her supervisor I asked for. I requested reassurance that no information would be violated. She could not do that but told me they are not responsible for info that is leaked. I would have to wait 2 days to hear from them by phone. I insisted over and over for her to get a number or call someone that could get the number and got no where. This is a very poor business, negligent, incompetent and everyone should know before signing up. I was shocked to review the above complaints dominated by people trying to cancel and having great difficulty. I think the FBI and the FTC should be notified of this illicit and illegal behavior. I am very worried about the security breach and was e-mailed twice by e-harmony that this happened but then this afternoon allowed someone to change my sign in address without verifying when they obviously knew there was violation and breach. Totally incompetent and negligent. I expect someone to call me with the number I left tonight or I will have to report this to the authorities of this behavior. Horrible experience on e-harmony!!!

  262. If I pay £12 now would I be able to get in touch with my matches on eharmony? Can I have matches in London on my profile? Thanks.

  263. I need a copy of the picture sent to you and not the link as my printer is broke and I lost everything when I was trying to fix this computer.

  264. I was told if I waited until March I could cancel my E-Harmony account, as it has been six months. I would like to cancel my account as of today 4-6-16.

    Thank you.

  265. wHY IS IT THAT EVERYTIME I TRY TO SIGN IN MY PASSWORD DISAPPEARS. ””’AFTER A YEAR’S MEMBERSHIP IN WHICH NOTHING HAPPENED. I AM A 68 YEAR OLD FEMALE.

  266. I am not t happy with eHarmony, and I want cancel my subscription I need help to cancel it, the site never helped me and I it is a waist of time.Thank you

  267. I have this morning attempted to send a email response to a msg. (3) times. I am a member already, but this is not very positive toward your site when it will not accept that email to be sent. When hitting send my message it just . . . cycles & locks up recognizing I have send it , but does not get forward.
    Fix, the site please or respond with the lack of service I have paid for but am not receiving .
    Dennis R. Gray

  268. marked box, charged money, want to cancel. tried 5 customer service numbers – all not in service. what happened to live chat??????????????????

  269. All of my contacts are 50 to 100 miles away, and are NOT in my age profile! I do not want to continue with my subscription to this website! What a joke!

  270. I signed up for 3 months for a low price and I got a 23.95 charge.2 weeks later,,,and I was supposed to get 3 months..plus I was charged 9.99 for some kind of response to when somebodychecked their email…get rid of that charge..i mustve pressed a wrong button and explain to me why I am being asked to reapply??????/should I just dispute the charges and cancel my card..fix this.. mike brown

  271. If you try calling the phone number listed to speak to
    Someone …… The voice on the other end …. States that the number no longer exist and recheck that you are dailing correctly…???

  272. Requesting assistance from customer service. Was communicating and answering 3 dig deeper questions when could not push Send button repeatedly. Can you help?

  273. Donald Jenkins, 61, of Lake Forrest is a fraud. He said all the right things, made me think he loved me, we started texting each other, said he wanted to marry me then tonight he asks me to buy him a apple computer. I said no, but if this guy is doing this to me, he’s doing it to someone else. And if this are the people you are matching women with them I’m really glad I cancelled my subscription.. Yes, I should of been a little smarter but this man is a jerk, I’m not a happy customer.

  274. I used EHarmony yeas ago and would like to try again. However, when I type in my email address and hit “forgot password”, I’m instructed to “click here” to get an email from eharmony with instructions to get a new password. Nothing, nada, zip. No emails from eharmony! This has been going on for well over a week. It is very frustrating and I’m beginning to think you all have gotten too big and arrogant. Your website is not user friendly. Would someone please contact me for assistance?!

  275. hi, well, there’s a problem. there is NO BUTTON, ON THE BILLING PAGE TO QUIT EHARMONY!!!!! SO I CALLED MY BANK AND HAD THEM STOP PAYMENTS.

  276. I would like a refund of the money you charged me. Especially since I canceled my service months ago. So if you could please put the 30 dollars back in my account so that I dont have to take further actions

  277. I can’t connect to read members profiles/information your 800# does not work having a difficult time reaching anyone.

  278. Your site won’t let me log in half the time, saying that I entered an invalid password or email, which I didn’t. Also I noticed that the wrong address was associated with my account. I am not satisfied and would like a full refund please.

  279. I HAVE JUST ENTERED AND PAID FOR 6 MONTHS, UNFORTUNATELY MY BANK HAS STOPPED MY ACCOUNT OWING TO SOMEONE ELSE GETTING IN TO IT. SO PLEASE CANCEL MY SUBSCRIPTION AND DELETE MY ACCOUNT COMPLETELY, I HAVE A STRONG SUSPICION THAT THIS SITE IS SOMEWHAT BOGUS HAVING READ ALL THE COMMENTS.
    BBC FRAUD DEPT NOTIFIED

  280. I have been trying for a couple of years to join and have not been successful. There is always a problem on your end

  281. I have been trying to get in touch with you to cancel my service. I have not been able to log in for months. I was automatically withdrawn a renewed service that I did want because I was not able to access the the account.

  282. my email account was changed with out my knowledge now I can not get into any thing I am very up set with this please just cancel my membership and do not I repeat do not renew any part of this membership cancel all my contacts with this site this is so mis leading it is not even current

  283. I have been trying for several days to get into the android app and it has not been loading correctly. I also am unable to look at anyones profile because it is not loading or taking forever to load and when it does it will say oops network error and still wont load. Can you please fix the android app since I am paying for this?

  284. I cancelled this immediately and was charged $334.80. I don’t want this service, and I haven’t used any of it. I haven’t uploaded a picture. Please return my money!!

  285. 1) In 2019 I met a woman through eharmony to whom I was later married that year. She died last year and so I am in the matrimonial market again as of a year or so ago.

    2) I re- enrolled in eharmony last year and have had absolutely no success. I am not interested in `matches`more than 50 miles away or outside of Canada. Many had come from the US and other provinces but insufficient from close at hand . My money has been wasted and so I want to cancel my subscription immediately, as of April 27, 2016

  286. The advertisements for this dating site make it sound so promising. It’s been a waste of time and money. Plenty of Fish and OkCupid were much better and free. Just cancelled my subscription.

  287. Your site said that there was activity on it 7 hours ago. I was sleeping then. How can I find out if someone else was on your E-harmony site on my computer?

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