eharmony

Contact eHarmony Customer Service

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Contacting eHarmony Customer Service Center

Touted as being responsible for approximately 5% of the marriages in the United States, eHarmony is one of the leaders in online dating and matchmaking. The service find “matches” based upon the customer profile and the Compatibility Matchmaking System, a service patented by founder Dr. Neil Clark Warren. The goal of the company is to assist customer find the right match, while maintaining long-term relationships.

Although the company started in the US, it now reaches the United Kingdom, Australia and Canada. With so much riding on the longevity of a relationship, top-shelf customer service is critical. When there is a problem or a concern, customers should contact the customer service department immediately.

Contact Info:

The company provides several secure methods to contact a trained customer service representative. The fastest way to contact a representative is to call the customer care department. Additional ways to communicate with the customer service department is to email or send correspondence through the mail.

Phone Contact Numbers

Customers can contact customer service during regular business hours to ask questions or find out additional information regarding their account.

  • Customer Service department: 1-800-263-6133

Mailing Address

You can send traditional correspondence to the corporate headquarters here:

eHarmony
P.O. Box 60157
Pasadena, CA 91116

Official Website

When customers sign up for service on the official eHarmony website http://www.eharmony.com/, they must first complete a questionnaire to acquire a better match. Customer can also connect through their Facebook accounts https://www.facebook.com/eharmony. An updated feature allows users to personalize the experience by selecting various nationalities. The website also provides a blog featuring advice as well as tips to successful encounters.

Users hesitant of the service have the ability to view the success stories of couples “matched” on eHarmony.

Customer Service Email

In order to submit a question or concern by email, customers must register their account or submit a valid email address. The customer service email can be found here https://help-singles.eharmony.com/app/ask. When submitting a question, the typical response time is 24 hours. We sent an email asking if a credit card is required for service. We are still awaiting a response.

Our Experience

Contacting eHarmony was not a difficult as several online forums suggest. We called and within less than a minute, we were speaking with a customer service representative. We didn’t bombard the representative with questions; we asked if eHarmony required the user to initially provide secure information prior to signing up for a subscription. He explained the initial questionnaire only required minimal information. The secure information was required when signing up for a subscription.

The experience was satisfactory. When you contacted customer service, did you have the same experience? Let us know. Leave a comment below.

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Rate your customer service experience:
Rating: 2.8/5 (16 votes cast)
Contact eHarmony Customer Service, 2.8 out of 5 based on 16 ratings
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72 Comments on “Contact eHarmony Customer Service
  1. Passed customer trying to re-join having problems, can some one call me to sign up again. Thank you

  2. What is wrong with the website????? 16 hours and you are down what the heck!
    I cant reach my friend and we didn’t exchange numbers. I will go to text asap on
    My phone next time had no odea I would loose contact this way and loose my
    Connection with him. And he may have been the one darn it …….

    Get it back up or communicate to your subscribers.

  3. My auto-renewal subscription was supposed to have been canceled last week. Please refund the $27.80 EHarmony removed from my account on Aug 21 without my authorization, or I shall have my bank take action. Kindly acknowledge receipt of this message. Thanks.

  4. Sorry I’ve only recently signed up for harmony and I already want to close this account. To me this sight is a joke ,you have to pay first before you see who your being matched with ,that would be like paying for a car or a house sight unseen .REALLY!!!!!!!!!!!!!!!!! Also out of the few matches I’ve received ,all but 1 was in my area ,all the others were anywhere from 50 to 100 miles away ,again REALLY no thank you . So please don’t waist your time or mine anymore thank you James .

  5. I signed up with a non-renewal account, suddenly it shows are automatic renewal. I have tried to call and close my account and they have been extremely uncooperative. I close and its open again, I close and its active again…..what do I have to do to stop this and get my money back……..absurd….

  6. I went ahead and tried your free trial add that runs Dec 26 – Jan 1…I’m sorry but it really sucks…I spend all this time answering and putting my most personal information what I like and don’t like and it totally gave me a blank screen and couldn’t get me back to where I was. I just wanted to tell you that your system did not work for me and your guys don’t live up to your advertising promise…..Thank you for listening,

    Very Unsatisfied Customer

  7. My account. I signed up for a year of service back in November of 2012 and assumed that service would be cancelled if I did not renew. It appears it was automatically renewed as I have already been charged $75.00 (+) on my American Express Card. I do not wish to continue by membership and would like this charge credited back to my credit card please. If you look you will see I have not been using your service.

    Thanks for attention in this matter..

    Vicki Luther

  8. I would like to cancel my membership …. there was never anyone close enough to me to have communicaion with and I have now found a companion without the help of Eharmony …. thank you

  9. Disappointed to read about people disillusioned with eHarmony. As with everything, there is a right and a wrong way of doing things, including asking to be discontinued. And always a dropped-the-ball when you deal with so many customers! (Netflix charged me for MONTHS of service which I never requested…but eventually got it straightened out.) Just want to let the world know that less than 12 weeks after I signed up, and 8 weeks after Jerry signed up (his pastor did the registering and then told him about it!), we were a match. At age 68-turning-69! Less than 12 weeks after our first contact we were married, in the same church where I’d been married 50 years before. Now we’re celebrating the 3rd anniversary of our first contact, our first face-to-face, and on 4/29 our wedding day! We’re happier than hornets in a flower garden despite health challenges! We LOVE eHarmony!!!

  10. Please cancel my eHarmony account. Firstly because although you keep taking my payment you have ignored me completely and have not been sending me any matches.

    Secondly because I’m now in a relationship

    Thank you

    Roslyn

  11. Please cancel my eHarmony account. Firstly because although you keep taking my payment you have ignored me completely and have not been sending me any matches.

    Secondly because I’m now in a relationship

    Thank you

  12. I am so disappointed….I really wanted to believe in E-Harmony, and I’ve been so gun-shy about even going the on-line route. I decided to give it a chance, and I did. You offered me a $9.00 a month promotion, but then charged me $238.80 on credit card! I feel so taken advantage of, and all I wanted to do was Believe in what E=Harmony said they could do? I’m very upset because I want to use your site, but I’m so mad that you mislead me! Please make this right! I really want to utilize EHarmony ,but I feel so taken advantage of…again please correct this!
    Lauren Corbitt

  13. my daughter joined and she met someone and after only 3 months he started mental and verbal abuse and lately has told her he was going to hit her. I would have discouraged her from joining however i did not know she had. At first we thought he was a wonderful man and now it is like he is a monster. His name is Matt Costner and you should watch out for him in the future before he does something to really hurt a girl (and i hope it does not start with my daughter). I think your sight is a farce and all the other companies like yours. Anyone can lie about themselves and that is what most of them are doing.

  14. Please close my account and do NOT charge my. visa accouny.
    Again, Please closed my Account with E Harmony when it comes do.
    Do NOT try and charge my Visa account. I sm closing the accoung.

    Take this email as my permission to close the accojnt.
    Thank You, Karen S. Bernardo

  15. Calling it Customer Service is a joke. You have to 1 hunt down a number, most listed do not work. Then you are connected to a robot that does not understand english, the best response you get is “You call outside normal business hours; call again tomorrow” It does not tell you what normal business hours are

  16. Not Surprised, nothing but negative comments here. Where is customer service? Click on help, nothing, they just want your money. No service at all. Contact information is like a puzzle. Takes you in circles. Fraud!!!! I am so glad I didn’t give them any monies like these suckers did. I will be contacting the BBB. ABC. CBS. NBC. FCC. FTC. REMOVE MY ACCOUNT. At least I deleted all my photo’s but I want the account CLOSED!

  17. Your customer service 1800 number does not work. When I ask for tech support I get a person who wants 36.00 to answere questions. What kind of a rip off are you playing here.

  18. I signed up for eharmony. I forgot my password and cannot log onto the sign just for starters. The customer service is shameful. In this day and age of digital correspondence, I cannot even figure out how to get to a customer service rep. I do not recommend the e harmony website. It is very shabby to say the least. E harmony- you should spent the money and hire some Google employees to service your website, instead of spending all your revenues on tv advertising commercials. Please have someone- anyone!! Send me a password reset to my account. The email address I am using now! So far I’ve paid $ but cannot get into the eharmony website. It has been an atrocious experience dealing with your website as a company..

  19. I wrote you last sept. that I got married and I found that you are taking out a payment from my acc.That is a no,no, I will stop payment from this end if it continues

  20. In sept of 2013 I got married and my wife is getting a little p.o,ed. about this please credit my acc. as I do not need your services any more nor do I want your services. The BBB will be notified, Have a nice day, hope it is better than my day is going.

  21. I want to start over and redo all the questions. Is that possible? Because I have change since the last time I did the question. I am deeper in my faith in God.

  22. This site is the most horrible dating site ever, they are such liars, most of their members are not even active. Do not sign up for this site, a waste of time and money! SUCKS ASS!

  23. I am soooo disappointed with your site! You advertise start up free which is false. I was with Match.com for 6 months before you and loved it! Far less inexpensive, so easy to use their format, lots of matches immediately and I must say, attractive men. I have received pictures of a fat bare bellies with tattoo’s! Disgusting! Not one match even intrigued me. Some looked as though they had no teeth…What the heck??? I’m contacting customer service tomorrow to cancel. Your site freezes all of the time…it’s insane!

  24. I signed up for ONE month and got charged three and then the man I spoke to said he cannot cancel or refund my money. I wanted ONE MONTH and tried calling and they advertised the wrong number. They claim they cannot refund the other two months because I didn’t connect with them in three days. I sure gave it a try and the phone no. given kept clicking off like someone was hanging up. I have wonderful service with CHEMISTRY.COM and nice looking men. That’s the other thing I’ve gotten no one that I’d even think of dating on here. I’ve been a business woman most of my life and if this is what you call good business I will WARN ANYONE AND EVERYONE OF THIS SITE!

  25. get me off this site I will not pay to send another,person 299 for a message,you people are nuts,I just got on and take me the HELL off,the harmony has gone to the Dogs to what it used to be,take my NAME off ,/?////////

  26. I tried to call the number you listed as customer service and it doesn’t work. Could you please email me a phone number where I can talk to someone.

  27. This is so disgusting. Pictures of some people make you just want to not date. This is sad to have to pay for a service that does not even respect the guideline you set on your personal account. All people are beautiful, but whom you want to date for a relationship is specific.

    I want my money back after 3 days and this is so gross. Ugghhh..

  28. I am very pissed of try to log in 4 times, change pass code 3 times, trying to call you 7 times an did not get any were. I want to cancel right know an want my money reimburse

  29. eHARMONY IS THE WORSE ONLINE SUBSCRIPTION I HAVE EVER EXPERIENCED. THEY RENEW YOUR SUBSCRIPTION WITHOUT YOUR KNOWLEDGE. THEIR CUSTOMER SERVICE IS HORRIBLE. I HAVE MADE SEVERAL ATTEMPTS REQUESTING THAT EHARMONY TERMINATE MY SUBSCRIPTION AND REMOVE ANY ALL ALL INFORMATION OF ANY LIKENESS OFME FROM THEIR WEBSITE. I MADE THIS REQUEST FOUR MONTHS AGO THIS YEAR 2014. I HAVE GONE ONLINE WHICH ONLY ALLOWS YOU TO “CANCEL” . NO ONE HAS EVER ANSWERED THEIR 800 CUSTOMER SERVICE NUMBER . IT ALWAYS RINGS BUT NO ONE EVER ANSWERS. THIS IS THE MOST FRUSTRATING EXPERIENCE I HAVE EVER ENCOUNTERED. I WILL BE CONTACTING THE BETTER BUSINESS BUREAU NEXT. I WOULD NOT RECOMMEND E HARMONY TO ANYONE FOR SO MANY REASONS, SO SINCE I CANNOT SAY ANYTHING POSITIVE I WILL KEEP MY COMMENTS MUTED. HOWEVER, THIS IS THE MOST UNPROFESSIONAL SERVICE. IF YOU CHECK YOUR RECORDS YOU WILL SEE I HAVE MADE EVERY ATTEMPT TO TERMINATE MY SUBSCRIPTION. I HAVE SENT A WRITTEN REQUEST TO YOUR HEADQUARTERS IN PASADENA, CAWITH NO RESOLVE. THIS IS TURNING OUT TO BE SOME FORM OF EXTORTION OF CLIENTS. I WILL BE FILING A COMPLAINT.

  30. I have a promotion area code that I tried to use it put in there several times and they would not take it I’d like to use my probationary code my promo code Lovefeb2014. I wish to join but I want to use my promo Sherry code for 999 a month is out rages

  31. I just joined a few days ago and already regret it. I’ve been sent very few, if any “matches” that actually come close to meeting my criteria and the majority have been way out of my area!
    I hate that I’m stuck with being charged two more times before I can cancel.
    You should let people out of their contract when you can’t live up to your promises!

  32. I paid 9.99 and sent a message to Sylvia and she return a email witch I cant find ,never read it and don’t no how to find it. also send 4 or 5 others at 9.99 and dont no if there is any replys???

  33. I previously belonged to eHarmony. I had been emailing with someone I met thru either eHarmony or Match.com; his name (he said) was Fred Draper. After I closed my account with you, he asked for money, I told him I did not have any money. I didn’t hear from him for three months, which was fine with me. Anyway after he contacted me, I played along. My grandson showed me how to check further into Fred Draper and found men were using Fred and Peter Drapers names for scams. Just wanted to let you know in case someone tries to use either of this names. Karen

  34. To customer service I have told you in the past not to renew after the year is up.somehow you keep sending statements to my email address.I do not want to renew.I have not use your service for months,I was not happy with eharmony,the guys are a big joke and are in different states. again I am letting you know do not charge my account any more & stop sending me notices. CANCEL THIS ACCOUNT! DO NOT RENEW It,& DO NOT CHARGE ANYTHING. DONT YOU EVER ANSWER YOUR PHONES?

  35. I have payed my first installment but I want to cancel my subscription. I only signed up because my fiancee broke up with me and I was angry. I am not desperate enough to wish to find someone online. CANCEL MY ACCOUNT.

  36. I really fill this company is a big ripoff Ive call ever since I signed up for this dating service. And I just nothing but excuses the Tex. support will get back with you day after day. No one calls. You can not sign on and you can not communicate with the people your interested in to email direct! Your question sheets do not work! Your site does not work. I have a lot of friends and I will tell everyone I know never to trust this site. Wow wee why rip people off! God will make you pay some day for what you do to others. May this company go out of bussine

  37. I just signed up,payed and as soon as that was done I try to log back on and keeps saying invalid e mail and password!,, I have e mailed,tried to call,I don’t think it’s a valid number as it doesnt go through.Is this a scam.?? Please contact me as soon as possible.If I do not hear from. Peron by tomorrow afternoon.I will have to take legal action as money has Ben takn out of my account and I have no service.

  38. Your customer service is awful………..I’ve done nothing but get electronic “run-around!”

    All I want to do is cancel my membership and I’ve received 3 phone #’s and none respond.
    Also, if I wanted to go to the Bahamas, I’d make my own arrangements…….
    I just want to cancel.

  39. I hate got on hear for $9.99 but now I am ready to get off. They will not answer their phone no or it just goes dead. And you can’t even cannel on line bc all they want you to do is renew your subscription. There are a lot a of people on here that are mad there isbound to be something we can do.

  40. I had requested that there will not be a renewal of my subscription on my visa card!. Please cancel any extra or additional charges that your company has proceeded with. I may renew sometime in the future. I am not really jazzed about this eharmony site. More disappointed than anything.

  41. I sign up for 1 year and find after I never used the service they billed my credit card again after the year was up RIP OFF. The phone numbers do not work…I guess because it is a rip off and do not want to hear from you once they have your credit card number.

  42. I have asked eharmony to stop my account now. I do not want the $39.80 taken out of my account anymore. I have met someone that I really like. Please stop.

  43. I asked a simple question on what number can I use to text some new photos and you want to charge $10.00 for a two day response, $20.00 for a today response and $40.00 for an at once response. Get serious. Other services have a number you can call for simple helpful information at no charge. Please cancel my account at once and send a check for the unused balance.

  44. Un friendly service I can not speak to anyone. We had the write to get appointment.And weeks go go by no answers. Now can not get on line to converse to the matches you pick out for us. I feel this program is not really real. The people you say are there do not seam to be real at all.we do not get to email each other or exchange numbers to talk.what going on? Is this for real for your computer only? Sincerely Tom Flores PS. I complyed with all of your tech.support by changing password and to still have issues . Your system does not work and to block calls to just get appointment. Wow what is this for.Can you please fix all the bugs.

  45. Un friendly service I can not speak to anyone. We had the write to get appointment.And weeks go go by no answers. Now can not get on line to converse to the matches you pick out for us. I feel this program is not really real. The people you say are there do not seam to be real at all.we do not get to email each other or exchange numbers to talk.what going on? Is this for real for your computer only? Sincerely Tom Flores PS. I complyed with all of your tech.support by changing password and to still have issues . Your system does not work and to block calls to just get appointment. Wow what is this for.Can you please fix all the bugs.

  46. I cancelled my sub 6 months ago, and you’re still charging to my credit card!??? I am trying to call customer service to cancel again and none of the 800 number is working? What kind of BS is this? I will never use you again or recommend to anyone I know. Very bad business practice!

  47. I THINK WE SHOULD ALL CONTACT THE BETTER BUSINESS BUREAU ABOUT EHARMONY AND THE NON SERVICE WE ARE RECEIVING. THEN WE SHOULD DO A CLASSS ACTION SUITE AGAINST EHARMONY. I WANT TO CANCEL THIS CRAP AND CAN NOT CONTACT THESE PEOPLE. THEY ARE STILL TAKING MY MONEY.

  48. I contacted eharmoney to cancel subscription and recurring payments months ago, I saw the crook company still do a recurring payment and fraudulently resigning me. I will contact authorities if charge isn’t stopped and account Is not closed.

  49. I like how I can not access the proper site to close my e harmony account and isn’t it convenient for e harmony that you can not contact them by phone. E harmony close my account already quit sending me shit

  50. Poor customer service and the whole automatic continued charge to your account unless you close your account and which is apparently non refundable is ridiculous and should not be legal

  51. Please turn off my auto renewal as I followed your instructions but was unable to since I haven’t paid the 3 monthly payments. I want this off NOW I try to call no one answers. Please turn off auto renewal ASAP

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