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Contact eBay Customer Service

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Contacting eBay Customer Service Center

eBay is one of those companies that starts out small and suddenly takes the world by storm. Today, eBay is the largest online auction website. Contact information for buyers and sellers is available from the My Account page on eBay. Customer service contact information is also available for the corporate offices.

Contact Info:

Phone Contact Numbers

If you need contact phone numbers for eBay support – buying, selling, listing, etc. Visit the My Account page or Online Support http://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport. Click on the Contact eBay button and you will be asked to sign in to your account.

  • eBay Headquarters: 1-800-322-9266 or 1-408-376-7400
  • eBay Investor Relations: 1-408-376-7493
  • eBay Investor Information: 1-866-696-3229

After contacting eBay support via Facebook, we were given instructions on how to find the customer service phone number.

  • eBay Customer Service: 1-866-540-3229

Customer service is available from 5 a.m. to 10 p.m. PST, 7 days a week.

Mailing Address

There are two addresses for customers to contact the eBay headquarters or corporate offices.

eBay – Whitman Campus
2065 Hamilton Ave.
San Jose, CA 95125

Or

eBay Park North
2211 N 1st St.
San Jose, CA 95131

Official Website

The official website for the eBay auction site is http://www.ebay.com/. Other pages on the site customers may find helpful include:

From the main auction website, customers can bid on new or used items, purchase new items and more. There is a wide array of auction channels, including auto and real estate.

Customer Service Email

The customer service email address is not openly available for customers. Instead, eBay asks that customers view the FAQs section or log in to their account to find proper contact information. We found several lists of “secret” email addresses for eBay – but these email addresses are not associated with customer service.

We will continue to search for an email address for eBay customer service, in the mean time, you can contact eBay on Facebook http://www.facebook.com/eBay and Twitter https://twitter.com/#!/eBay. We sent a message to eBay on Facebook inquiring about a customer service email address.

Our Experience

We called the eBay customer service line for the United States. After a few options spoken by an automatic response system, we attempted to bypass by pressing 0. This led us to a direct call to a representative. It took about one minute and 32 seconds to get connected with a representative. They spoke clear English. We asked several questions regarding customer service functions and selling products. The eBay customer service representative was polite and helpful and answered our questions accordingly. We also sent communication via the eBay Facebook page and the eBay Twitter page since eBay did not have an email address available to customers.

Have you used eBay? Have you called for their line for customer service? Tell us your story.

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Rate your customer service experience:
Rating: 1.3/5 (125 votes cast)
Contact eBay Customer Service, 1.3 out of 5 based on 125 ratings
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151 Comments on “Contact eBay Customer Service
  1. I have been trying to order things from ebay for the past 3 days now. When I click ‘buy now’ or ‘add to basket’ it will not let me go any further! my user name is niknakpaddywak

    Can someone please tell me if this is a problem with ebay? As my internet seems to work fine with any other website apart from ebay.

    Thanks

  2. I’ve ordered a phone from an ebay seller who is not replying to my emails. I even text and called and they will not answer. I have already paid for the phone with paypal. I wanna demand that I get my phone since ive paid for it.

    • I also ordered an item and paid for it without receiving it. Now the seller is no longer on EBAY and I can’t even leave a feedback. I finally got thru to ebay only to get transferred and then disconnected. I guess I will eat this one.

      • Why should we “eat” this? Why is there no way to get a hold of ebay besides their “Contact” automated support? It’s almost like ebay does not want to deal with issues that come up on there site.

        • If you guys paid via paypal you need to open a case after logging onto paypal.com with your username and password. you click the Resolution Center link on the menu bar.

  3. I ordered and received a set of DVDs from DeVoteD DVD. They just neglected to tell that Australian DVDs don’t fit North American machines. This is cheating! Being in the DVD business they should have known that and not sell the wrong item knowingly. They should be reprimanded and compelled to straighten it out: eithe send the correct DVDs or arrange a refund’ Credit card refund, postage included.

    • Doesn’t fit in North American machines? I don’t think you should be allowed to touch dvds again let alone buy them. It would have said which region they were, and if you didn’t look into that, that’s your fault, guy. AFAIK America is Region 1, Europe 2 and Austrailia 4. You, sir are an idiot. Pfff, Dr indeed.

  4. Ebay used to have a good customer service, helping customers. No longer! As you got bigger, you deteriorated. The whole thing is mechanized and it is impossible to receive personal help. If you don’t resolve the DVD issue for me with DeVotedDVD, I will never go near ebay again.

  5. Hello i have a question to ask its u know those Nike Air Max Kids 29.99$ are they like real shoes or something else!

  6. Hi there, last month i just buogth the cell pheno, you sell that phono no working ,cant you tell me i cant return that

  7. i want to close my ebay account as i would like to change the email address and basicallay start a fresh with a new account plus i have forgotten my password and also its in my partners email address id like it in mine now< i cant start it over as it wont let me can anyone help?

  8. My wife was recently killed in an auto accident. She has a eBay account and was buying “bling” for resale. In checking her emails I learned that she’d been reported for not paying for an item…she was about to lose it. I responded to the email, letting eBay know what happened and heard nothing back. After getting another notice I called Customer Service. I finally got a real person. I told her I wanted my wife’s account cancelled and didn’t want any more eBay emails. She had no idea what to do and put me on hold for 9 minutes. Then another rep came on. He tried to get me to keep her account open. I told him what I told the other rep. By this time I was pretty angry. He put me on hold. After 5-minutes I started getting the mesage about how important my call is and that I’d be directed to the next availalbe representative. I hung up. And I’m furious.

    • I can really feel for your situation. I too have been VERY frustrated and livid with the customer service people who just seem to “not really hear” what they are being told by the ebay customer and just encourage you to not worry it won’t really effect you , they will take care of it. But mostly not to worry. While they go out of their way to communicate with sellers how to better their reputation and seller benefits, (keeping a strong dashboard), they are remiss, I feel in keeping up their end of protecting the seller, in specifically following through with open cases: ie their resolve, written documentation and getting th recorded facts CORRECT. I have become aware that two cases opened by buyers who had strong cases of buyers remorse, (before I accepted returns)and made up problems with the description of the items so that they would have a case to return. I reimbursed both for item price, shipping both directions and in my Dash board, both cases are listed as UNRESOLVED BY THE SELLER and it is noted that these case when I am reviewed will effect my standing as a good seller.
      But their response is that I shouldn’t worry because they know that I did resolve the cases. ANGRY

  9. Hi Sir/madam,

    i (natraj.ankhe) ebay user name, had purchased a product from ebay and payment was made from my paypal account transaction id : ID7JF27012756313949
    on 11 Aug 2012 and would like to know when i will receive the product.

    please download the attachment for further details about the order and product information.

    please guide me for further process.

    thanks and regards,
    natraj.ankhe
    918884688734
    919738989992

  10. You can not submit your listing due to the following problems

    We regret to inform you that your eBay account is prohibited from listing certain items at this time, including the item you are trying to list. In order to maintain a safe trading environment, selling limits are occasionally placed on accounts, such as yours, that have previous violations related to Intellectual Property. If you wish to appeal this restriction, please contact eBay’s Community Watch Department using the Webform by clicking here, then click on “Listing Potentially Infringing items”.

    We sincerely value you as a member of our trading community and look forward to a continued successful relationship.

    Click here for a window with eBay’s policy on replica or counterfeit items

    I got scammed for $500 2008. Long story short send original ring and this guy did dispute via his credit card ( of course payapal realase my money to him ) never send me my ring back or money …. Called ebay today 8/25/12 talked to few diffrent people like adrian , melissa, mike – they give me fake names anyway. they said they remove this from my account due to some mistake first phone call i made. Now they saying the violation stay permined … Supervisor mike .dr called me later and said tha same. Becouse i got scamed that what i am getting. Ref 1-4395017195. Ebay is shady…

    • I know what you mean about ebay being shady. They screwed me out of 57 dollars. I returned a iphone that a guy sent me and didnt work I sent it back with the shipping label provided and they never gave me my money back. There assholes

      • You need to buy a tracking number when you ship the item you’re returning, or there’s no way to verify that you sent the item back. It’s called responsibility.

  11. Yeah, Ebay is too big to be good anymore. I’ve had an ebay account since 1999 without any trouble until recently. Suddenly, they cancelled my account….I called them….said because I wasn’t shipping out items fast enough. Anyway, sometimes they shipments were not shipped out right away because the buyers asked me to hold the shipment until they returned to their homes from being out of town or the customer wanted to add extra items and get combined shipping so they asked me to hold. Well, I had 100% positive feedback but they suspended my account indefinitely anyway….which apparently means forever. I don’t get it??

    Well, started searching around the web and they have been doing that to many people and their seems to be a wealth of law suits pointed at Ebay.

    Then, I get an update to Ebay EULA saying the new EULA releases Ebay from any class-action suits….. you can only bring suits on an individual item. So, I guess I would have to suit Ebay for 200 four dollar and twelve cent items I have issues with and costs incurred?? Wow….I’ll have to hire a team of lawyers to do all the paperwork… In addition, the only way to opt-out of the new EULA is to close your account…..haha….funny. Well, it looks like Ebay is too big to do any good. They have caused me to loss thousands of dollars invested in inventory and other expenses and they are trying to protect themselves for many disgruntled customers, sellers, etc. Hopefully, there will be an alternative to Ebay which will not manipulate bids, have poor customer support, and ban sellers with 100% positive feedback. Will see how their stock fares well the class action suits come out?

  12. My user id is same as my email with ebay and I forgot the password. I have used “I forgot my userid” & “I forgont my password” tools from online to reset my password, but its not working.

    1. When I use “I forgot my id”, I get my userid in email, which is my email address.

    2. Then when I user “forgot my passwrod”, and it asks me my user id. When I type my userid (my email address that I receieved in email), it gives me an error saying that my registration is not complete with this user id.

    Last I used my id on ebay was around 2002.

    Please help, since I am not sure where to call, who to ask to fix this……. I have gone thru your website and don’t see anywhere anyhelp to reslove this issue, nor I see any number to call to speak to someone.

    Please please help.

  13. This is Joseph Nagy I need customer service phone number I am looking for and need contact number and I can call them about my parts and shipping.

    Thanks so much
    Joseph Nagy

  14. I try to explain, I activate this account or close it, I can not call because I do not speak English, I translate everything with google, I have 3 accounts all regular ebay Italy: marvelstore – ebay germany: marvelgroupshop – ebay america-old marvel, now due account of the suspended particles-old marvel, I have limited other accounts, all with positive feedback and in good standing of invoices.

    I ask you to please solve this problem closing it or turn it on, because the other accounts I need to work, I restore and sell vintage products etc. …

    important and, unfortunately, I do not speak English, but I’d like to talk.

  15. My account was suspended…although I’m a member since 2008,I’ve tried to solve the issue many times but no result,how can I resolve my problem?

  16. YOU REMOVED A HARLEY PATCH SAYING IT WAS ILLEGAL iT IS NOT. IT WAS SEWN TO A PIECE OF LEATHER WHICH MAKES IT LOOK DIFFERENCE I NEED MY PRIVILEGES AS I AM RETIRED AND NEED INCOME

    330821204355 – HARLEY – DAVIDSON PATCH 3 COLORS BEAUTIFUL USED PRICED TO SELL

  17. I had just opened my eBay account over 1/2 of my items disappeared from the draft. I have not gotten any response yet to what’s going on with them

  18. Could you please send my item I orderded last week. it was birkenstock minnie sandals shoes black. Its very urgent because I am willing to travel.

  19. I just want to say how repulsed I am that you pulled a Glenn Beck product off of your site. how in the world do you well I out of a thing such as used condoms go on your site get an innocent man tries to raise money to give to the poor and you yank it because he is a conservative. what would happen if it was 1 of the leftist or communist posting things I bet that you would let it stay. I hope others R as upset as I am and they pull their product from your site and never use it again as this is so wrong on so many levels. pull your head from the clouds and maybe listen to Glenn Beck and see the stuff that he is trying to teach and warn you people that just have no clue.

  20. oh my gosh…I would never recommend anyone getting a paypal account. I linked a different credit card with my paypal account, understood that a $50 charge would be assessed and then taken off. Well, it wasn’t. I’ve now been transferred to the 4th person at ebay and been on the phone over 45 minutes. This is BY FAR the worst customer service experience ever. I will NEVER use my paypal account again…EVER!!!!!!!!!!!!!!!!!

  21. There’s no way to contact you via email. It’s incredible but I don’t find a place where to contact you. I have my account locked since a week and I don’t know exactly the reason; I can’t phone you because your phnoe number doesn’t work in Italy, but you answer me to contact by phone. I thought you supported the right ebayer but I begin t think is not true. Please contact me o my email address fpintel@libero.it

  22. Dear sir,
    details as follows
    Item number:271108528371
    Price:$600.00
    Sale date:Nov 22, 2012
    PayPal transaction Id:4WT347641U4424900
    Case ID:5021539176
    Case opened on:Dec 17, 2012
    Seller:mshines0000
    Problem:Item not as described

    seller shipped only bunched of papers,no phone found , package was intact when i received it , i am in big trouble, seller is not responding , seller is fake i dont know what to do

    please find enclosed pictures
    please forward it concern person
    i am new to ebay ,
    i wold be glad if you look into this matter

    • if you paid by credit card claim it back or if you have any luck contact ebay and take out a dispute i dont think they release money till you leave feedback

      • huh? Money has nothing to do with feedback. People, please learn what feed back is about and how to use it. Some of you are the reason good people get bad feedback for nothing!

  23. tried to warn people on ebay that person was selling as 9ct gold when it said b&f which is sort off rolled gold got cut off buy seller and ebay dont seem to bother the item should be taking off wasted £5 on phone calls to ebay never even spoke to anybody is it worth trying to help

  24. not good customer support its like there happy to sell anything and let the seller and buyer battle it out if anything goes wrong i am sticking to the buy now new things from now on to much problems with dodgy sellers on second hand things and no contact to ebay to tell them why is there not a box to fill in to tell them your problem and help it be a better site

  25. Paid $56.80 on 10/14/2012 for Item # 321000226398
    Iknow its from China butt by 11/27/2012 I had not recived the Canvas Backpack I sent the Seller
    lisawen1227(2394) a standard EBAY form to ask What was
    going on ?? No Answer so on 12/17/2012 sent another
    email and still no answer I have tryed for the last
    month to get thru to EBAY for HELP. Sorry but I cant find a way to get help ??? Thanks for any way you can HELP me, Richard O Boyd (KD4VBR@Juno.com PAY/Pal account
    and EBAY. Have worked out thru the years the few problems
    I have incounterd. I need HELP with this one.

  26. I have been with ebay for over 10 years. I just got totally taken on a 57.00 purchase. The item showed delivered to an address in my town but then returned to seller. I disputed and lost. I have no idea why I lost. So unfair.

  27. I have been very frustrated in trying to get past your phone links, passcode links, emails, online methods, and every other alternative other than to call your investors and government connections to inform them that you have products that are being sold on ebay that have been recalled for causing illness and death, and your refusal to address this situation. Several have tried to contact you. YOu have my name and my email address above. Contact me!!

  28. i didn’t receive my item, so i opened a claim; when the seller promise me he will refund my money in 24 hours so i canceled the claim.
    after that, every time i called them, they response in good attitude and told me they are in processing and i will receive my refund soon.
    after 3 months now i still get anything. what should i do?

  29. I would like to inform you that I have received another book.
    Please can you check my order ?

    Best Regards,
    Adel Bamakhish
    Item Id:200689039545

  30. hi i just bought a set of make up brushes from ebay.com i ordered them on november 11 and now its feb 2nd and the brushes still not arrived.the seller is saying that we had sent it and v cannot resend/refund untill we receive the package back. ebay does not helps me becAUSE its alredy more than a month from the order and they say that time period to lodge the complaint has been over. but the seller had already showed the shipping time of a month.i lost my money and i didnt even received the order.what do i do???the parcel was sent via china post airmail to india.please help me

  31. I am CANCELLING my ebay account, they are business criminals. First of all, I have had a multitude of problems with them before today. I spent an hour trying to call them today, I was transferred over and over again to limbo, I was hung up on three times. Finally when I got a “supervisor” on the phone he lied to me, tried to give me wrong information and in the end, when he realized that he got caught in a lie and that I was smarter than him and wouldn’t take no for an answer, he just kept repeating “there’s nothing I can do sir” like a robot. F*ck ebay, use amazon or walmart.com or ANYONE else other than them. Also, paypal can and will hold your $ hostage if they feel like it. ANother reason to AVOID AVOID AVOID

  32. I’m form the USA but I moved to Italy and when I tryed to post my Chevelle for sale in Italy I was locked out of my account. I’m currently deployed so I don’t have a number to give. What should I do to reopen my acc

  33. I have ordered the dove soap from ebay. It supposed to reach till 14th february still i dont get the sopas.My order ID is 150992939674. I didnt recive the soaps that i ordered still they mail me for feefback. it is rediculous

  34. I am floored by the amount of final value fees ebay is charging now. Their final fees are almost 10% now, I sold an iphone for 610.00 and I had to pay Ebay 56.00 out of that. I remember when there fees were less than half that, that is highway robbery! I will be using craigslist for any high price items in the future.

  35. i like to purchase Xperia J mobile of Sony.I had visited other showrooms in Chennai where same mobile price is approx.16500 but you are giving it at 12500.I wann to know the origin country of this mobile from whre you are supplying.

  36. I live in Australia and bought a toy for my grandson from the USA.
    When I paid the invoice I noticed was charged $US4.88 import duty. I thought this was incorrect as items imported into Australia are duty free upto the value of $AU1000. I rang and confirmed this with Australian Customs and sent a email address they gave me to give to Ebay(USA) so that they could get verication of this in writing.
    Meanwhile I decided what the hell I’ll ring Ebay AU for customer service, a Phippino accent answered the call….thats when the run around began!! Below is a few brief notes I took while making the call.
    Rang eBay Australia 10:41. Answered : 10:45. Asked if call centre that talking to was in Philippines…answer YES. Gave details of situation and item number as requested. 10.49am-Transferred to Ebay USA.on hold till 10:51am. Asked if this would cost me any money, she said no.Transferred call. Explained situation again. Said hold on as she has to go to another terminal to get information. 10.55am-unable to transfer to shipping department , contact was busy with another call. Said would ring back tomorrow…then…”Ooops can’t as we can’t ring overseas countries”….you will have to ring us back tomorrow?!! She apologized. Asked if she was located in a Philippine call centre(heavy Philippine accent)..said it was there policy not to divulge that information. End of call. I am hoping for a email reply to my query hopefully by tomorrow. If nothing positive unfolds I will post the complete saga starting from my original query.
    I intend to update this entry as it unfolds and keep going until I get a positive result.

  37. I was given wrong information by their Customer Service reps by phone on two separate occasions involving an item I had up for auction. Now I need to deal with the problem that caused, and I want to send an email to someone with authority, and also to have a “paper trail.” The fact that they do not provide an email address is frustrating and unacceptable business practice. I guess the only recourse is good old US Postal Service, and if I do that, it’s going to their corporate offices. Folks, let’s keep complaining until somebody hears us!

  38. Buen dia, yo compre un automovil, lo pague, envie mi fax con los datos requeridos, me confirmaron el cobro y me dijeron que lo enviarian el dia siguiente de esto hace una semana al dia de hoy no tengo informacion alguna al respecto, quiero saber cuanto tiempo tardan en entregarlo en mexico d.f. porque tengo otro tratado pero asi no me gustaria tratar mas con ustedes,

  39. I am not happy with their CUSTOMER SERVICE really! Most of them are based in the PHILIPPINES I think and …etc….etc. Poor connection most of time and they also do not know what they are talking about !!!!!!!!

    Their service is very POOR anyway!!!!

  40. I ordered my grandson an innotabe 2/2/2013 paid 27.88 but never recieved it. I have tried to connact the seller but the item is removed so I am unable to. I have really enjoyed purchasing items from your site, please help me to dissolve this matter.

  41. I have been a seller on ebay for quitea while. I have an almost perfect record….until a buyer named cameroncrazie came along! His false, but not inflammatory feedback was a real defeat to me. The buyer is also a seller, he has negative reviews as being a “cheat” “scam-artist” “counterfeit” andalso sellsthe same items that I do. I am very detailed with all of my selling descriptions, this one included…a simple belt, size 40, used by me- a size 38. Please know, I’m nota wimp, a cry baby, and can handle my business, but the scripted half-@$$ help by ebay is definitly pro-buyer.
    I know freedom of speech and one’s right to their own perspectives, but to have a totally unfair and totally false feedback with no help is not fair. I believe in what is right and what is fair….the American dream…right? Where is the non scripted help that ebay should offer. I have called ebay for other reasons and it is the same written and read statements. Where is the support…only if someone threatens or is inflammatory will they even think about helping. After 3 hours, 5 people, 2 disconnects, an “I’m so sorry” is all that I got….
    I pay a lot of money to sell my merchandise on ebay. After sellers fees, paypal fees, and taxes, its hard to make noticeable dollars. AGAIN, DONT GET ME WRONG…I KNOW WHAT THE GAME IS… Where is the unbiased referee?
    It just hurts to know the the support that you pay for, fight for, is so buyer-sided.

    If someone is blatantly false but does not swear or threaten does that make it okay??? To ebay…..YES, YES, YES. and it is a shame.

  42. Received a fraudulent email from a buyer and they sent me a fake paypal confirmation email so i shipped the item. Now im out 400 dollars and Ebay deleted the listing because the buyers account was compromised. IM SO PISSED

  43. I have had a terible experience contacting them. Difficult tonreach and irsponsive. Impossible to contact by email or chat.
    I bouught a vacuum from the Hoover Outlet store on ebay in Nov 2012 and was deffective. Returned it following the instructions of seller ( and afte contacting him trough ebay) but to this date they havent reimbursed me. So they kept the returned aapliance and MY MONEY ($99.99) withouth anynexplanation. Ebay has not helped me at all. I filed a complaint with the Better Business Bureau and they did not bother to answer either. My advise: Do not use Ebay, and definitely do not buy from the Hoover Outlet Store there.

  44. I can never shop eBay again. I made a purchase but I never received my item and the Buyer Protection Plan turned me down. Why? I purchased an item, payed by PayPal and nothing. At least use your credit card and NOT PayPal!!!
    PayPal and eBay refuse to answer my questions.
    TERRIBLE SERVICE!

  45. Hi ‘I wrote to you so many times and even try to phone you but the answer is the number is not connected. My concern is that I wanted to purchase a cross stitch frame but when I realize how much that would have cost me to shipped to australia i’ve changed my mind i’ve tried to cancel it but I couldn’t see any part that said cancel so I didn’t finished paying for it thinking it be ok. Than i’ve tried to email about 5 times to cancel but no replay now today I got an email from ebay telling me they going to take action its not my fault if they never answered my calls so now do whatever you want I wont buy anymore from you lot

  46. Hi u put in this item was free delivery but it’s wasn’t how can I go and collect this item from West Sussex crawley

  47. ebay put a hold on my account because I have 4 low ratings for ‘item as described’ but the monthly reports show 3, which is within the acceptable limit. 27 phone calls – yes 27 – calls later, no resolution. They have tried to take money from my bank account, because of the hold they put on my paypal account in error! & now have suspended my account. I’ve been told 3 times it was being investigated & elevated to managerial review, whatever that is, & that I would receive an answer with 72 hours. Not 1 call back. I went to the Campbell office to try to get an appt. talk to someone& was told there is no customer service at that location & they couldn’t give me a mailing address for customer service at any other location.

  48. to all that reads this: they are becoming crooks just like every other scammers on this planet,i bought paid,sent and also tried for 3 months to get my money or my product back and still no answer from any personal time to revolt????? maybe but if a company wants to keep its buisness then it should keep its promise to the public that makes them and therselves rich and dominant above us blue collar hard working american people any one who disagrees aparently has not gotten shnooked yet see the picture not the prize!

  49. I “never” received an item that I purchased, and I have no idea how to email their customer service dept about tracing my package; or receiving a REFUND???? Some one please help!

    • From the looks of things they have no customer service, this place is an absolute joke.
      This is the first time, and last time I will ever use them. I am beside myself that a company that large can be so irresponsible, they have my hard earned money, I have defective parts. Talking to their “customer service” reps, and waiting on phantom e-mails is such a waste of time & energy. I will go to Amazon, get what I need and I will be done with this sub standard co. AND I WILL “SHARE THE EXPERIANCE”

  50. Dealing with EBay is a nightmare. The ad would not accept any revisions, like adding a photo and updating text (yes, you’re supposed to be able to do this even with a bid). The contact info is useless – clicking on contact links would consistently freeze up the page, with no results. I even tried calling their corporate number, which led to menu hell and no direct rep contact. Finally, the so-called EBay member-to-member websites are equally useless. They tend to provide immature responses by some kid working out of his mother’s basement. I will never do business with EBay again. I’ve divested all mutual funds with holdings in EBay. This is not a company I want to invest in.

  51. hello ,i want to buy range finder of BOSCH company .modles are GLM 50 and DLE 40 .what will be the cost of it for a home delivery in pakistan lahore send me rate list

  52. hi..
    ihave 110$ giftcard for amazon..iwant to change it to transfer to my ebay account…help me ..tell me the ways for change this giftcards to put it to my ebay account

  53. does anyone out there comprehend the recycle bin where and what concept on ebay? what gets recycled where and why? does it have a recyclable value? if so what and to whom?

  54. The help line that is in the Philippines is worth less.
    I have been lied to and put off for months for a problem that is related to E-bay. The PI agents give me nothing but the runaround and the wrong contact numbers. They say one thing and will do another. They have called me with the same questions that answered for them when I called and when I e-mail the help line. So how do I contact the Stateside office and lodge a complaint to get some action on this ongoing problem related to E-Bay?

  55. I have already been applied for registration to ebay partner network few days ago. I want to place my order as soon as possible, when you tell me how to do so. I am your new customer, and I am still waiting your reply through my email.

    thanks.

  56. 1. On August 3rd I purchsed a Minolta 500 mm mirror lens. It was mailed to Brazil (South America) instead of to Israel and I have yet to receive it.
    2. I attapted to purchase an adapter to connect Sosy alpha lemses to a Sony Nex camera and paid $ 300 for it.
    I received a message from the seller that he does not ship to Israel. Now I’m being accused of not having paid for the item.
    All in all I’ve been severely traumatized by these experiences.
    Please see to it that I might be able to purchase from you fearlessly.
    Rafael

  57. I bid on an auction that the user was shill bidding on also he committed title fraud and mileage fraud I have all the documents to prove it ebay is doing nothing about it and I’m out $7550.00. Also there is no one here in the states to talk to regarding this that UNDERSTANDS ENGLISH

  58. It took me five (5) hours on the telephone just to request a return shipping label so that I could return an item that I bought on eBay. No one seems to know anything. I was transfered to six (6) differenct persons in different departments only to be cut off after a full hour. I had to start all over again with the same old run around. EBay can do better than this. Customer Service is not very good.

  59. Hi I’m really not impressed of the way they have done my account you can’t talk or reach any one to tell them. It’s been two weeks they are confirming my account and tell me another week they took 140.00 out of my account plus 2.45 twice, they have not paid any of my items with the money they took out the people have been waiting for a long time so they can ship my stuff out this has been way to long I would never I’ve done this through my account if I’ve known this really disappointed with eBay karen

  60. I am sick and tired of being sent to southeast asia. When I call customer service I want to speak to someone in the United States. I much prefer supporting a job for someone in the US rather than someone in Asia.

  61. I have been trying to contact eBay by fax concerning a seller wrongly accusing me of not paying for an item I had successfuly bid on.Anyone have that customer service fax number?

  62. Look very carefully at Ebay “remaining time to bid.” At least on a page I looked at, there is a one-hour discrepancy between the remaining time to bid and Ebay’s stated remaining time to bid. In a page that I was looking at, remaining time to bid was given as 6 days, 4 hours after 10/1/2013 at my time of 13:20:33 EDT. Ebay says this bidding window closes at 15:20:33 PDT on 10/7/2013. The days are right, but look at the time of day. It’s off by one hour. I made sure by waiting until the hour changed (Ebay doesnt give minutes on the deadline display). But 4 hours after 13:20:33 EDT (10:20:33 PDT) is 17:20:33 EDT or 14:20:33 PDT, not 15:20:33 PDT as stated by Ebay. This makes buyers think they have one more hour of bidding left at the time of the deadline. Seeking finder’s fee if I am correct.

  63. I purchased K-9 Glucosamine several weeks ago-did not receive order although my bank account was debited for the purchase. I have spent several hours trying to resolve this matter with eBay and Easy Living Health to mo avail. I have purchased several items from eBay with no problems until now. There is no easy way to resolve a problem with eBay far to much run around. I am so disappointed

  64. I purchased an item and tried to contact the seller may times. I goy no response, so I contacted The Resolution Center to get contact information for the seller provided then with the item number and they said that the number was invalid. I was so frustrated!!! There system sucks!!!!!!!!!!!!!!

  65. I recently sold some items on here g1 transformers hot shot, swoop , overbite they were described with perfect detail used condition with plenty of photos the buyer bought them after reading my description with no returns posted and used cond. they didn’t like the way they smelled which is irrelevant they are used not new mint in box now e-bay is ignoring my e-mails acting like I’m in the wrong I’m not letting someone damage my merchandise and wanting a return after posting no returns . I will tell this story to every merchant on here and media until I get justice

  66. Was ripped off by someone threw Paypal,someone got my checking and took all they could till I found out.It has been months Paypal will not make good on money taken from my checking I can’t even pay my bills!

  67. I ordered the same item from two different sellers and both told me later the item was not available. Which is fine, however I couldn’t be refunded until I responded to the cancellation request. I clicked the Respond Now link in both the emails but I was taken to a log in page to log in to Ebay. These items were not bought through an account. It must have been a guest checkout page because no account information was required to sign in and at the time i didn’t have an account. Now I keep getting messages from the buyers saying they can’t refund me until I respond, but I have no way of responding. I have tried calling customer service already twice today and keep getting asked information regarding the account the items were purchased under. I am just looking for a general customer service representative that can help me and look into the issue. This whole site is trying to be too technical and while I am sure it is great for pinpointing exactly where customer service calls go to when everything is run through an account, It has been nothing but frustrating for me trying to find a number to call so I can get my money back on items I never received. I’ve had other sellers who canceled orders just refund me with no problem, so I am frustrated with this run around.

  68. eBay is so greedy nowadays. Even if I sold a book for $1, I won’t make much money after paying $$$ on post office and Paypal. It is nonsense. I even paid the cost of tape and parcel roll.

  69. i bought tv parts from ebay ship from matthew oliveri parts not working i would like to return this parts skan3829 please help

  70. From what I’ve read, eBay is a billion dollar company with 15, 000+ employees (jut looked that up), but is run worse than a mom and pop store.
    I spent over an hour and a half trying to get a couple of questions answered. The first half hour was spent looping around the same web pages on eBay with no luck getting an answer or anyway to contact them. I wasn’t able to find any way contact until I found this website (thank you customerservicenow.com). I spent another 45 minutes trying to speak to someone (I spent a good 20 inputting the same information over and over and over). When I finally pushed 0 it said I would be connected with customer service. Once connected, they said it would be approximately 6 minutes for them to get to my call. After about 3 minutes there was another message that said if I would prefer to have a call back, I wouldn’t loose my place in line, that I could have a call back. I was really unsure whether I should try this considering what I had already gone though, but….. I tried it anyways against my better judgement. 18 minutes go by and still no call back….. so I go call back and go through same routine, but this time I answered I had a question about a payment…. my call was answered in less than a minute.
    After all is said in done…….. WORST COMPANY TO DO BUSINESS WITH EVER!!!

  71. Even though I have no returns for items the buyer still gets their way and open up a case and ask for a refund while ebay instantly takes the money away until this is resolve . The buyer is over protected and now the sellers are is the bad guys . I understand about protection of the buyer but the sellers are forgotten . If I choose no returns why doesn’t stay that way ? Get rid f that then as it is a useless option . Sincerely not a happy seller

  72. My purse was stolden and on 3/14/14 I was notified by my bank someone tried to make a puchase with my card. Can u please give me the information so I can submit it to the investagator. I’ve never had an ebay account. Please contact me asap

  73. Hi a purchaser sent a payment to what was the incorrect paypal email. I don’t know if it was an ebay error in transposing letters in the id. The account needs to be corrected to my account. I have asked the buyer to call paypal and explain the account id was miss entered, as the account is not me obviously. Can paypal help the buyer correct this so it goes to my account? It may have been a letter transposition by voice or by data entering error on the paypal side. Right now the money is in limbo. Hopefully there is no one with that erroneous email, that will open an account and claim that money

  74. I’m absolutely heart-broken that yarnbow has blocked me for a few years, I would like to find a way to nake peace.

  75. would like results on a john deere r tractor that sold out of waterloo, Wisconsin yesterday. could not find anymore thank you

  76. biggest batch of lairs outside of congress. you cannot rely on anything they tell you. they are capricious,and ill trained about their own policies, will lie outright and do not enforce any of those policies when the complaint involves the larger merchants. one rep will tell you one thing and the next one will tell you the complete opposite. which one is lying? how can u tell? buyer beware.

  77. Since you guys have suspended my account, I have been posting what a crock of you know what you guys are. I will continue to blast you because your customer service is terrible. At this time your site has lost thousands to other sites, by the way saving me money. So, stick it where the sun doesn’t shine. My wife loves going after big companies like yours that enjoy playing games with people. She has had 2 major corporations beg her to get off of their case. You deserve as much bad press as you can get. Ernest, Tampa Fl

  78. Way too many better sites to purchase from, good competition that saves lots of money. Do not waste your tims and money on ebay.

  79. When i try to shop a product from ebay through paisapay all bank transaction was completed and amount rs 1490/- (transanction ID is-IGV6708931) deducted my account and before ebay payment completed that time internet was discunnected, so, ebay payment was breakdown Kindly return my full amount in my same account.

  80. Code box errors?

    Why when sending a message, the “code box” displays a code which I enter correctly, then after clicking on send, it reads “Please enter the correct code” ?

    Irritating to say the least. Anyone have any ideas as to why this happens on a semi-regular basis? I use an iMac with Mac OS X 10.7.5 .

  81. I purchased 4/24/2014, #121321535175 located in France via ebay.de paid 450euros with bank transfer. The seller,however, assured the refund. The item wasn’t as described,so opened the case to ask refund, I had to, due to no response from her.And I got directed from ebay.de for the return saying the seller issued the full refund. So I did. Once I confirmed the delivery, the case was closed by customer service said ebay can’t refund it. Meanwhile the seller sold the item I paid for to other buyer!!!!

    Shocked, emailed her to ask to wire the money. She said, waiting for the email from ebay…. that was may 29. Not a word ever since. Of course tried to solve this ebay.de never reachable, Uk ebay forwarding me to ebay.de……..

    left negative feedback, police report and suing her in EU.Guess send the letter to all ebay.com ebay.de and ebay.fr…
    just one more contact the seller to ask the refund on behalf of me that’s all I want from ebay. Does this sound too much work?

    I do not have any other contact to seller except mail never answers me back.
    Any thought?
    Frustrated in Warsaw

  82. I had a case opened against me for a black diamond I sold. In her opening statement of the case, she stated the diamond tested positive. The case was allowed to continue. I talked to a total of 5 people, 1 was a supervisor, 1 was in escalation. I was told that even though she stated in her opening statement, it was positive, she could still open a case. And, she was the ONLY one that could close it. I kept saying this was wrong. I was told that I had to tell her to send the diamond back, and if it was mine (which I may or may not be able to prove), would have to give her her money back. I asked for a supervisor. At 15min before you close, I got one. She stated that the buyer was NOT entitled to a refund and that I had been told incorrectly, she would make notes, and send me directly to escalation so they could notify the buyer that she was not entitled to a refund before she could get to the post office, this AM. I was switched to Frolian who told me I that even though what I was told was wrong, and even though the supervisor told me they would notify the buyer, it was too late because I had offered the refund. And, I HAD TO HONOR MY WORD! The buyer didn’t! She lied about the diamond and opened a case with no merit. The customer service rep. that told me I had to offer the refund or get a strike, didn’t. The supervisor who told me it could be stopped and correct, didn’t. BUT I HAD TO HONOR MY WORD! You do what you say, and it it is wrong, you punish your people, NOT YOUR CUSTOMER! You held ME to a higher standard, than the buyer, and YOUR OWN PEOPLE AND SUPERVISOR! HOW DARE YOU! I lost $149.99, my fees, my shipping. But you MADE SURE YOU GOT PAID didn’t you?! Why would I,or my husband, or my father (that I got all to come on here and buy and sell) EVER even consider doing business with a company as incompetent and dishonest as you? The buyer has ALL the power. You don’t support the sellers at ALL! I did what you told me. I did what you THREATENED me with! And, then you WOULDN’T MAKE IT RIGHT FOR ME? I intend to tell everyone how you treat your sellers. It is SHAMEFUL! I have worked so hard to be honest. Keep a perfect record. Pay my fees immediately. AND, THIS IS ALL I GET! Lies, threats, and telling me I HAVE TO HONOR MY WORD…BUT NOT YOU! Thanks eBay for opening my eyes to your business practices and the lack of knowledge your customer support has! That is ALL I can thank you for!

  83. Ebay has failed to issue me a $100.00 reward coupon that was promised. I have called 10 times as of today and was put on hold for over 3 hours. I was also hung up on. I will be contacting the F.T.C for fine violations and also reporting to B.B. and all the scam reports. I spent over 60,000 buying magic 4 fundraisers and they must need the hundred dollars that was promised and ok’d by Fernendez also several others at the customer service line but still no coupon.I have 100 % credit/feedback with ebay after years online buying magic 2 perform to raise money 4 kids with cancer and this is how they treat me.

  84. l’just bye ( Men jean levis strauss 501 ) and is very small for me, and i try to return the ithem, and the realy size i ned is W33 L32

  85. E-bay was once a great venue for commerce. Now they don’t have customer support though chat or e-mail. I have limited phone minutes per month. I think E-bay sucks! I want to report a technical glitch in their site. If they want my business they’re going to have to do better!

  86. Yes, I have not still found the email of the customer service From ebay america. If somebody has one, please tell me.

    I need it urgently.

  87. The Ebay app keeps crashing. This problem has been occurring for several years now yet no one has fixed it. I don’t understand why Ebay hasn’t resolved the issue when lots of other people have said the same thing after down loading the Ebay app and there isn’t another app to switch to. What is the point of updating this app if the bugs flaws aren’t patched or fixed? I’m almost at the point of not using Ebay any more. I don’t like using Ebay’s site on Safari because the print is smaller and the content takes longer to down load. Please fix the app from crashing or design a different one.

  88. i had an issue on a transaction called ebay .talked to a representative from california got in an argument with her and the next day i had a restriction for selling on my account .I can no longer sell because of this woman !!!what kind of policies is this? poor quality of help they are not for there members

  89. Getting through to Customer Service is horrible! I’ve waited up to 40 minutes and then get cut off only to start all over again, a LOT TO BE DESIRED! Let them hire more representatives. I don’t call very often since I’m a veteran eBay seller since 1998 but things have gotten a lot worse than they ever have been!

  90. If you get the Philippines, you lose. Period. They have absolutely no idea what they’re doing. If you get the right guy, you can occasionally get them to transfer you to U.S., but next person will tell you they cannot do that.

    Nightmare

  91. My credit card was charge for ebay fees even though the item that I was selling was returned and refunded. I tried to resolve this by calling the customer service. I was transferred to several people in 4 different department. I’ve been on the phone for 1 hour and 30 minutes and still on hold as we speak. Kay from the billing department has no customer service and rude. I asked to speak with a manager and what she did is transfer me back to the queue and be on hold again. This is unacceptable. My issue was not resolved

  92. Not a good experience at all. I purchased a piece of expensive luggage on the the ebay site. Upon receiving it I discovered it will not work as a carryon for an international flight. Contacted ebay to use their HASSLE FREE RETURNS was told they could find my order!!! I received emails from them confirming the order, emails stating item was shipped etc. They made it sound like I never ordered it. Who the hell tries to return something they dont have. Then they informed it was ordered by a different person, (now I am seeing RED) oh wait. no i ordered as a guest therefore they could not find it..If they couldnt find it how did they know I ordered it as a guest??? I have made several calls to them. they tell me to call TravelPro, the manufacturer of the luggage..I call they tell me to contact EBAY..Their customer service leaves a person wondering how they are still in business??? So here I sit with a suitcase that I cannot use because no one will take responsibility for its return and I am out my money. I am going to go through my credit card company and hopefully they can resolve this mess. I will never do business with eBay again ever…and buyer BEWARE!!!!

  93. I have been a thriving member of eBay for years. I sold and sent a beautiful vintage Holy Rosary to a customer. I have 100% feedback which I am very proud of and have worked hard for. The Holy Rosary arrived to the customer in PERFECT condition (the box that the item was sent in was broken in transit…not my fault.) So this lady has given me a neutral feedback that will stay on my account for a year. Ebay says that they can not help me because it is the customers opinion. I beg to differ Ebay,… when it is the sellers on Ebay that do all of the work and pay YOU for the honor of using your system. Wake up and realize that the Sellers need some support sometimes as well. I am leaving Ebay and going to ETSY. A sight that some say is miles above what I am presently using. Good buy to all of my friends and my certified letter sent to the corporate office will request that Ebay sometimes show some support for the seller. Without sellers, there would be NO Ebay!!! I had a account manager tell me that he was going to help me. He put me on hold and the call was dropped??? Anyway Ebay, you have lost a good customer, if I do say so myself. Sincerely, M :)

  94. PS…Forgot to mention: I was on the phone with Ebay for nearly 3 hours. Honest to Gosh…It was amazing how comical the customer support is…So glad I have unlimited minutes on my phone – THREE HOURS…My Hubs was so upset that I even gave Ebay the time of day…Amen!!! Plus my email is being flooded with well wishers whom say that I was treated unfairly and they are in the midst of telling me their nightmares with Ebay…

  95. I ordered an item about 5 days ago… buy it now item; and immediately I received an email from the seller that the shipping label has been printed and I will receive my item in the usual 3-5 day time frame. As my customers car sits in my shop awaiting the part I was guaranteed by the seller was in stock and was in the process of programming and testing, I receive an email from the seller instead. It states “Good Morning Scott, I am your account manager for the engine computer that you ordered. I wanted to inform you that I am aware that ebay has it showing that you would receive your part tomorrow, but we are actually a little behind due to the holiday (Labor Day, wow such a holiday to slow down parts guaranteed in stock huh…)and that I would receive my part by the beginning of next week. Please call at ###-###-####.”
    This is a little unorthodox for me in my dealings with ebay sellers; to call them with concerns, which is a nice touch I guess. Still, they are trying to play off the message I received about the label being printed as an automatic Ebay message regarding the time frame for shipping. Well I can understand this as I have received many messages of this nature. My problem is that the email specifically states that my part in in the programming and testing phase and will be sent out promptly. I did not know that Ebay referred to this phase of programming the VIN and auto mileage as part if their automatic reply.
    Any thoughts or ideas? I immediately asked for a full refund. I feel that they should have informed me as to the fact that it was not in stock the moment they accepted my payment, rather than waiting until the day of to email me telling me that instead of a part coming today, you have this nicely worded message instead… well, gee thanks baloonstones!
    The information referring to the shipping cost, the shipping time frame, that it was in stock and the cost of the item were pertinent in making my decision as whether or not to buy from this seller. In my rural area, many manufacturing and other smaller businesses have closed up leaving the local mechanics to resort to methods such as these for parts that their customers want. Please give some feedback as Ebay seems not to want to be bothered with it seeing as they do not post info to contact them directly.

  96. it would be nice to be able to talk to a human being to be able to ask a question that computer will answer. Put the human element back into customer service would be nice!!!

  97. Paypal reported an error in the transaction for purchasing a cell phone, a Motorola RAZR V3. It charged me for the warranty (which I did want for the cell phone); it charged me for the donation I made to Habitat for Humanity
    But IT DID NOT CHARGE ME FOR (and thus appears that I didn’t order) the cell phone itself!
    I’ve gotten a run-around simply trying to explain what happened to someone at eBay; and then they say I should contact PayPal. I am on hold to 888-221-1161, the number I was given for PayPal, now for 17 minutes.
    So I figure I’d better do something myself, which is to cancel the “product” ( your Protection Plan), since it is being charged for nothing: No one believes me when I say eBay, or PayPal, had an error, it actually said this in a screen after I submitted the “Confirm” button. This is terribly frustrating, so instead of “fighting” to get the original order THAT I THOUGHT I HAD MADE, I felt it was easier to simply cancel the warranty.


    PayPal says there was a denial code to the seller because MY address wasn’t confirm.
    On hold while PP is checking on something.
    But HOW WILL THE WARRANTY BE APPLIED TO THIS PURCHASE?
    SHOULD I GO AHEAD AND CANCEL THE WARRANTY, AND RE-PURCHASE IT WITH THE ITEM.
    On hold with PP at 10:40 am, on call for 34 minutes so far …
    Now 10:47 “talking with supervisor to get problem corrected”. I stated that I’m not confident that it will be fixed (meaning, if I’m finally charged, does the product ordered actually get ordered?; WHAT THE WARRANTY?)
    PP says they will directly contact the warranty company and give them the full details so they will apply the warranty to the product …
    (I still think it would be better to just cancel the Warranty “purchase.”

    @10:59 got same error while PayPal support is still on the phone

    We were not able to process your PayPal payment
    If you encounter this message more than once, please contact PayPal customer support for further assistance
    Error code: 70046 12203

    PP says hold while they contact eBay to see if THEY have an error code.

    Time now: 11:01 am. Have been on this call for 55 minutes so far.

    On hold until …
    11:04 – PP staying on line while getting

    11:13 Now eBay and PP are each saying it’s the other one.

    11:30 am. eBay is sending it to tech support; eBay will e-mail seller about situation; eBay will e-mail me with case number and results, and will coordinate with PayPal if eBay determines it is not their error.

    Portable phone battery going dead. So had to hang up.
    # 11:32

    ———————

    ****************************************************************
    7:36 PM Message to seller via “Contact Seller”
    ****************************************************************
    I will try to get the entire log of the problem sent to you somehow, as the direct contact only allow ls 1000 characters. I hope I can get both the screen capture of the failure, and this text, into a single PDF file, and hope the attachment capability lets it go through.
    Shhheeeeeeeeeeeshhhh! I’ve never had such a nock-down drag-out problem like this with either eBay or PayPal.
    I swore to them that I wasn’t going to contact the seller with their recommendation for an alternate way to pay for the item. And yet, here I am, doing exactly that. I feel it is terribly unfair to make me go through this “exercise”, and I’ll bet you feel similarly. So I apologize … I just really wanted this phone.

    You simply won’t believe how hard I tried to pay for this but eBay consistently fails when I submit the transaction. I’ve been on the phone with BOTH eBay AND PayPal, in a conference call, and now THEY are pointing at each other.
    I was promised an e-mail update both eBay’s 2nd level tech support by now, but haven’t heard from them.
    I want to buy this phone, in black only. eBay/PayPal suggested I contact you to see if there is a way i(which I don’t completely understand) that somehow you bill me through PayPal … Like I said, I don’t understand this.

    “They say” that the transaction is being rejected by the seller not being able to confirm my shipping address, but both eBay and PayPal have verified that it’s correct, and they see that many previous purchases (and even the Warranty I purchased for the phone!!) went through OK, and shipped OK, in the last TWO YEARS.

    Does the word H-A-L-P-! mean anything???

    I have not cancelled the Warranty, yet, as eBay/PayPal said they would directly speak to the warranty company and coordinate associating my already-paid-for policy with the phone purchase … which as you can see by this message, still hasn’t gone through, and consistently fails a to go through.

  98. I sent a DISPUTE form to the address you have above:
    eBay – Whitman Campus
    2065 Hamilton Ave.
    San Jose, CA 95125
    It came back from the Post Office as Undeliverable. I have a letter to the San Jose Postmaster asking what’s up with mail not being delivered to a valid address?
    Stay tuned.

  99. I was trying to bid on something today and realized I was being conned into bidding. It would say I was outbid so, of course I’d bid higher. Well, I checked the list of bidders and it was just me bidding 7 freakin’ times. And then finally a different person after the bid increased $10

  100. Have been trying to get a hope of customer care. At first it tells me 28 mins and someone will be with you. Three days now I have been waiting on the phone for over 1 hour sometimes 1 1/2 hours. I still have not been able to get a hold of customer service. What is the point of have CS if you don’t have ppl to answer your calls. This is nuts.

  101. This is the worst customer service EVER!

    1. When you click “Contact Us” – This should have an email and 800 number that we can use.

    2. Had to Google just to even fine the customer service number.

    3. Heaven forbid it’s been more than 90 days, which will happen if the seller is pre-selling an item that hasn’t been released by the manufacture yet.

    4. When Ebay sends you items to complete for Fraud (www.ic3.gov), then send the instructions and then notify you that you must complete and provide eBay the form number. But they don’t supply instructions on how to get that info to them.

    I’m being ripped off by the seller on this website, and I’m finding that eBay doesn’t care, or wants to make it impossible to get your money back.

    Ebay…you just lost my business!

  102. Ebay used to be a great company. Now the site doesn’t work and the directions have declined and constantly change. BUT WORSE, what used to take 2 minutes on the site, I am still on the phone with customer service for now nearly 2 hours and the basic function is still not resolved. FIND ANY OTHER WAY TO DO BUSINESS

  103. im writing as im very dissatisfied in the way my current problem has been handled by ebay and seller I bought refurbished laptop that never worked properly from arrival im now to pay for return to seller as its heavy item it could cost me around £ 30 to return I feel this is most unfair as its sellers responsibility to pay this as item never worked properly iv been long loyal customer for may years im not sure if ill continue to use ebay I could not print out return slip as don’t have printer I asked if you could post one to me which you refused im not happy with your support service c.mcerlaine

  104. I certainly could not recommend this seller he had said a courier would call to collect the defective item he gave me various dates I sent suitable date but no one turned up c mcerlaine charlesina 111

  105. Ebay cust. service starting to suck!
    By phone, it is easy to reach them but on line it is like running around in circles.
    I just got plant that was pinched with zip ties so hard, it just about killed the plant. It also had 4 bends in stalk and leaves.I took pictures, seller told me I have to pay for shipping either for replacement or new one. I thought it was not fair since I expected healthy plant and now I have something that will not support itself-stalk is half brown and bending even with support. I offered to split the shipping cost even thou it was not my fault. Well I got accused of trying to get one plant for free. He was nasty and rude and yelling at me, borderline harrasing me. I showed the plant and pictures and the emails to my boyfriend and co workers and they all agrred on bad customer service from ebay and the seller.
    Long story short, ebay would not refund money and seller would not provide shipping label.
    So I am screwed out of my money and no plant.
    I think ebay is just carring about the fees. Screw the customers.

  106. Subject: My Ebay Transaction #-608258805022

    To whom it may concern,

    Altatac asked me to make a comment about this item

    That I ordered from their company and since there is

    no way for me To get access to ask when I will

    receive this item I was forced today to hire a

    D.C.law firm to look Into all legal aspects of

    this matter and I will now Be leaving this problem

    to the D.C.law firm to bring To fruition and as of

    10.20.14 I haven’t received this item that I was

    Charged for on my credit card.

    Sincerely,

    Gart

  107. You guys suck! I’ve used ebay to buy and sell for over a decade. I was unable to purchase an item for less than $95.00 and had to have my wife buy it. You guys are the worst and I will find alternatives. riw

  108. EBay I am very angry with you I relied on you to email me about a auction that was coming to a end no email. No win auction no more eBay for me please STOP sending me those dreadful advertisements

  109. I would like to suggest that ebay publish the fact that state sales tax will be charged by the state that the customer lives in when they are succesful in winning.Post in the bid window or advertisement of the item they are bidding on so everyone can see how greedy these states are.

  110. Last week I bought Iphone 5S from eBay, the seller sold locked phone instead of unlocked device and he defrauded. Locked phone doesn’t work with any SIM cards. I am so disappointed about this. Right now I just want to return this item to get my money back. Please contact me as soon as possible to protect customers, thank you!

  111. I have a new password but, can not register for account to sell items. when I try it wants me too get a new password. have a new password, why can I not get into my account? now it’s saying my email address is invalid, what’s going-on?

  112. Email address of customer support was not found any where here in this page. Please send the email I.D. immediately and oblige
    Yours Sincerely.
    Venkat raman

  113. i bought a bag. and the seller sent me a defect one. end up i returned the bag to the seller to get my refund. the seller only refund me the original price. but the original shipping cost and the return shipping the seller did not refund. im trying to appeal the case on the more action drop down menu from my MyEbay purchase history but there is not appeal can be click.
    Pls ebay kindly advise on this issue.
    really upset with this seller.

  114. I just had the most hilarious and frustrating eBay experience. I listed my laptop on Tuesday evening and someone ‘bought’ it yesterday morning. However this turned out to be a fraudulent purchase.
    Oh well, it happens. So yesterday I spend three hours on the phone being transferred to this department and that finally ending up getting what I want… the ability to repost my laptop. So again I wake up today to my laptop being purchased which is great because I am on a deadline to get this house and I needed an extra grand or so. So after inspecting the new purchaser today I realize that it is suspiciously similar to the one that was fraudulent tomorrow. So after working my way through PayPal I eventually get transferred to eBay. I am going to spare many of the details, but lets just say I called eBay at 1220 eastern time and low and behold I JUST GOT OFF THE PHONE.
    The first couple hours I was able to laugh it off as I figured there are always some level of shenanigans to shift through with modern call centers. I will admit looking back I feel like a tool for sticking around on the phone that long, but I just kept telling me My biggest qualm is that I was told at 230 that I was going to be receiving a credit of $50 as well as eBay fronting the cost to republish my laptop (which kind of is worth it… although I really just wanted to sell my laptop.), as well as being able to republish my ad WHICH IS ALL I REALLY WANTED. After speaking with several supervisors and managers, painfully being transferred and climbing ladders made of bored, uninterested and occasionally rude office drones, I am basically in the same position as I was this morning, with a total of nine hours wasted being transferred around by various zombie like desk jockeys who didn’t really understand my American accent, except that I am now wise enough to never attempt to use eBay again. I’m not going to blow smoke and say what a loyal customer I have been but I did used to occasionally use eBay as it has been a powerful resource throughout the years I have used it, but I can say that I am so annoyed at the way you guys have your departments set up and especially of what now seems a strict lie by one of your supervisors, that I will make it my mission in life to promote online sales for any company that is NOT eBay.

    I guess I will sell it on Craigslist, that won’t cost me a hundred bucks and 9 hours of my life. I know this isn’t your fault and sorry for my run-on sentences, but geez what is this. I have lots of details, including my reference numbers for all of my transfers (today), and I am going to move forward with some sort of action on my part if this is not resolved.

    I would not have wasted so much of my time if I wasn’t being misled by a plethora of associates. To be honest something like this has never happened to me and I really have never heard a horror story like this before. Let me know if there is anything you can do to resolve these issues.

    Sincerely and annoyed,
    Bill

  115. Ebay customer service is amazing. Amazing that I can no longer access my ebay account after years because I cannot get them to change my contact information to comply with a forced password change.

    After multiple phone calls, and online chat, and providing them with requested old emails, phone numbers and addresses they sometimes cannot locate my account or when they do, they keep asking for more addresses and old phone numbers beyond what I have given. At a certain point it becomes pointless.

    Why do I want to provide my entire life history to buy from ebay anyway!!!

    ENOUGH IS ENOUGH If I had Ebay stock, I would short it, because the incredible incompetence of customer service is sinking this company into obscurity.

    Bye bye E-Bay, it was nice while it lasted, Alibaba is going to eat your lunch.

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