Contacting eBay Customer Service Center
eBay is one of those companies that starts out small and suddenly takes the world by storm. Today, eBay is the largest online auction website. Contact information for buyers and sellers is available from the My Account page on eBay. Customer service contact information is also available for the corporate offices.
Phone Contact Numbers
If you need contact phone numbers for eBay support – buying, selling, listing, etc. Visit the My Account page or Online Support http://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport. Click on the Contact eBay button and you will be asked to sign in to your account.
- eBay Headquarters: 1-800-322-9266 or 1-408-376-7400
- eBay Investor Relations: 1-408-376-7493
- eBay Investor Information: 1-866-696-3229
After contacting eBay support via Facebook, we were given instructions on how to find the customer service phone number.
- eBay Customer Service: 1-866-540-3229
Customer service is available from 5 a.m. to 10 p.m. PST, 7 days a week.
There are two addresses for customers to contact the eBay headquarters or corporate offices.
eBay – Whitman Campus
2065 Hamilton Ave.
San Jose, CA 95125
eBay Park North
2211 N 1st St.
San Jose, CA 95131
The official website for the eBay auction site is http://www.ebay.com/. Other pages on the site customers may find helpful include:
- eBay Contact Customer Support: http://pages.ebay.com/help/account/contact-customer-support.html
- eBay Online Support: http://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport
- eBay Headquarters: http://www.ebayinc.com/
From the main auction website, customers can bid on new or used items, purchase new items and more. There is a wide array of auction channels, including auto and real estate.
Customer Service Email
The customer service email address is not openly available for customers. Instead, eBay asks that customers view the FAQs section or log in to their account to find proper contact information. We found several lists of “secret” email addresses for eBay – but these email addresses are not associated with customer service.
We will continue to search for an email address for eBay customer service, in the mean time, you can contact eBay on Facebook http://www.facebook.com/eBay and Twitter https://twitter.com/#!/eBay. We sent a message to eBay on Facebook inquiring about a customer service email address.
We called the eBay customer service line for the United States. After a few options spoken by an automatic response system, we attempted to bypass by pressing 0. This led us to a direct call to a representative. It took about one minute and 32 seconds to get connected with a representative. They spoke clear English. We asked several questions regarding customer service functions and selling products. The eBay customer service representative was polite and helpful and answered our questions accordingly. We also sent communication via the eBay Facebook page and the eBay Twitter page since eBay did not have an email address available to customers.
Have you used eBay? Have you called for their line for customer service? Tell us your story.