Contact Eastern Bank Customer Service

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Contacting Eastern Bank Customer Service Center

Eastern Bank is a financial institution offering banking, investment support, wealth management and insurance to personal and business patrons.

Contact Info:

All customer service contact information is listed in one place, but there is a LOT of information and that can leave customers frustrated. We’ve included the most relevant and important contact information for the Eastern Bank customer service team.

Phone Contact Numbers

There is one main phone number for Eastern Bank customer service. The main line is open from 7 AM and 8 PM Monday to Friday, 9 AM and 3 PM Saturday. The bank is closed on Sunday. The line is answered by an automated banking system 24 hours a day.

  • Customer Service: 1-800-327-8376

Other important customer service numbers include:

  • Business Services: 1-800-333-8000

Open from 8 AM to 6 PM Monday to Friday.

  • Insurance Department: 1-800-333-7234

Open from 8:30 AM to 5 PM Monday to Friday.

  • Benefits: 1-877-542-7267

Open from 8:30 AM to 5 PM.

Mailing Address

There are four corporate offices for Eastern Bank customer service. Choose the address for the corporate office nearest your local branch, or contact them all.

Eastern Bank Corporate Headquarters265 Franklin StBoston, MA 02110


Eastern Bank North Regional Office195 Market StLynn, MA 01901


Eastern Bank South Regional Office151 Campanelli DrMiddleboro, MA 02346


Eastern Insurance Corporate233 W Central StNatick, MA 01760

Official Website

Products and services offered by Eastern Bank are listed on the official website at https://www.easternbank.com. Bank patrons can use the website to log in to their online banking account, pay bills and modify accounts, to some degree. Potential new customers can read about the various programs offered by the bank. If you’re considering opening an account with Eastern Bank read the terms and conditions of the account, including the fee schedule, before applying for the account. Customers tend to choose banks based on fee schedules, rewards programs and customer service.

Customer Service Email

Finding a direct email address for a bank is unusual. Banks typically offer online contact forms because the forms make it easier to route contact. Eastern Bank customer service can be reached using your personal email account and standard email addresses. Before you send your email, check the subject and body for any personal or financial information. Eastern Bank does NOT guarantee the security of the information sent via email.

Our Experience

The wait time was perfect, less than 3 minutes, and the overall customer experience was ideal. We asked the customer service agent if all of the financial services were protected by FDIC. The agent explained only the banking services are covered and the other financial services are at-your-own-risk. Do you want to share your experience? Let us know below.

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