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Contact Dunkin Donuts Customer Service

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Contacting Dunkin’ Donuts Customer Service Center

Dunkin’ Donuts is one of the world’s oldest brands specializing in baked goods and fresh coffee. The company was founded in New England in 1950 and subsequently grew into a brand with more than 10,000 locations worldwide. With a worldwide reach, Dunkin’ Donuts is committed to enhancing the customer perception of the business, as well as providing a great customer experience. When customers want to voice concerns, the company provides several avenues so customers can remain constantly connected with either the customer service team or the corporate office.

Contact Info:

When customers want to contact the customer service team, you can do so by phone, email, traditional mail, on the corporate blog or visiting the social media sites. The customer service department is available Monday through Friday 8:30am to 5pm EST.

Phone Contact Numbers

  • Customer service: 1-800-859-5339

Customers needing assistance from the online ordering and subscription department can contact an agent Monday through Friday 9am to 5pm; Saturday 9am to 4pm EST.

  • Online orders/subscriptions: 1-877-833-2633

Mailing Address

Dunkin’ DonutsConsumer Care130 Royall StreetCanton, MA 02021

Dunkin’ DonutsOnline Orders and Subscriptions150 Depot St.Bellingham, MA 02019

Official Website

Customers visiting the official Dunkin’ Donuts website http://www.dunkindonuts.com/content/dunkindonuts/en.html have the ability to make online purchases for products find a location using the store locater or view the menu. You can keep the conversation going by being a part of the ever growing social media community and commenting on the Facebook page, the Twitter page or the YouTube page.

Customer Service Email

Visit http://www.dunkindonuts.com/content/dunkindonuts/en/help/contactus.htmltoto send customer service a message relating to restaurant customer service, online purchases, product feedback or military coffee requests. We sent a general question relating to the timeframe of filing a complaint relating to a store visit. At times, companies want to hear from customers immediately after a negative experience, but customers could potentially have more pressing issues.

When perusing the website, we encountered additional ways customers can contact the customer service team, including:

Our Experience

Calling the customer service department first thing in the morning proved to be more efficient manner of contacting a live agent. The time waited was less than 45 seconds; enough time for the automated system to explain the applicable options. When the agent answered the call, we asked if the known food allergens were listed on the website or if this information was available in the stores. The representative explained nutritional values are available on the website, but the list of allergens are available in stores.

We were pleased to contact a live agent, receive an honest answer and move on with our day with little hassle. At times, customer service is not the most efficient place to contact. What are your thoughts? We would love for you to comment with your story below.

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6 Comments on “Contact Dunkin Donuts Customer Service
  1. HI
    I’m ELIAS.I want a complain about (126 Jericho Tpke, Mineola, NY 11501) dunkin. Today morning i ordered a number 5 combo but they charge two number 5 combo.when i asked them i want my one combos money back. then they said i can’t open the register come tomorrow morning when our manager is here.then i said i don’t live here.i asked for my receipt they did not answer me. then i asked other customer they said sometime same thing happen with us.i thing this dunkin stealing money from the customer. i hate that kind of business.

  2. I visited location #304706 Woodbridge Va. 22191 this morning and I was compelled t write a review. Cutomer service is HORRIBLE !!! 15 min wait in line , understaffed, and unfriendly staff.

    Natalie Sandoval was working the window with an aweful attitude and gave me change with a bill ripped COMPLETELY IN HALF. I called and spoke to the manager Maria, she seemed to careless about my negative experiece and denied a number to customer service or even replace the torn in half bill. This is outrageous. I can say I will not eat at any of your restuarants again.

  3. I went to Dunkin Donut to have Large coffee cream and sugar, the employee who took my order she was busy on her phone and she messed up my coffee i cant go back now, please tell me what do i do now??????

  4. What happened to the Gingerbread flavoring this year. Many of us look forward to it during the Christmas season. The Red Velvet was disgusting and the current Maple brown sugar doesn’t do it. Please stop experimenting with new flavors and give us ( your customers ) the flavors we love. Thanks

  5. I am 65 years old and went into dd today and ordered 2lrg coffees and a muffin. When I asked the girl for senior discount she snaps oh you can’t the combo you got already has a discount price. I have been stopping at this dd in hull ma for over 2 months and last summer also and never got this reaction. It is not the 60 cent discount that matters it is the principal. What’s going on here

  6. I RECENTLY DISCOVERED I HAVE A DAIRY ALLERGY(LACTOSE INTOLERANCE) AS DO A MULTITUDE OF PEOPLE NOWADAYS. WELL I WAS VERY SURPRISED THAT YOUR STORES ONLY HAVE DAIRY PRODUCTS, MILK AND 1/2 & 1/2,CREAM. NON-DAIRY CREAMERS ARE VERY POPULAR AND COST NO MORE THAN CREAM, WHY DON’T THE STORES CARRY THIS AS AN OPTION FOR PEOPLE SUCH AS I. NOW I CAN NO LONGER GRAB A COFFEE AT ONE OF YOUR MANY LOCATIONS.

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