Contacting Dunkin’ Donuts Customer Service Center
Dunkin’ Donuts is one of the world’s oldest brands specializing in baked goods and fresh coffee. The company was founded in New England in 1950 and subsequently grew into a brand with more than 10,000 locations worldwide. With a worldwide reach, Dunkin’ Donuts is committed to enhancing the customer perception of the business, as well as providing a great customer experience. When customers want to voice concerns, the company provides several avenues so customers can remain constantly connected with either the customer service team or the corporate office.
When customers want to contact the customer service team, you can do so by phone, email, traditional mail, on the corporate blog or visiting the social media sites. The customer service department is available Monday through Friday 8:30am to 5pm EST.
Phone Contact Numbers
- Customer service: 1-800-859-5339
Customers needing assistance from the online ordering and subscription department can contact an agent Monday through Friday 9am to 5pm; Saturday 9am to 4pm EST.
- Online orders/subscriptions: 1-877-833-2633
Dunkin’ DonutsConsumer Care130 Royall StreetCanton, MA 02021
Dunkin’ DonutsOnline Orders and Subscriptions150 Depot St.Bellingham, MA 02019
Customers visiting the official Dunkin’ Donuts website http://www.dunkindonuts.com/content/dunkindonuts/en.html have the ability to make online purchases for products find a location using the store locater or view the menu. You can keep the conversation going by being a part of the ever growing social media community and commenting on the Facebook page, the Twitter page or the YouTube page.
Customer Service Email
Visit http://www.dunkindonuts.com/content/dunkindonuts/en/help/contactus.htmltoto send customer service a message relating to restaurant customer service, online purchases, product feedback or military coffee requests. We sent a general question relating to the timeframe of filing a complaint relating to a store visit. At times, companies want to hear from customers immediately after a negative experience, but customers could potentially have more pressing issues.
When perusing the website, we encountered additional ways customers can contact the customer service team, including:
- Dunkin’ Donuts Blog: http://www.dunkindonuts.com/content/DDBlog.html
Calling the customer service department first thing in the morning proved to be more efficient manner of contacting a live agent. The time waited was less than 45 seconds; enough time for the automated system to explain the applicable options. When the agent answered the call, we asked if the known food allergens were listed on the website or if this information was available in the stores. The representative explained nutritional values are available on the website, but the list of allergens are available in stores.
We were pleased to contact a live agent, receive an honest answer and move on with our day with little hassle. At times, customer service is not the most efficient place to contact. What are your thoughts? We would love for you to comment with your story below.