Contact DTE Energy Customer Service

Write A Review

Contacting DTE Energy Customer Service Center

DTE Energy is an energy corporation that does much more than sell electricity and natural gas. Most customers are familiar with the companies subsidiaries in Michigan – Detroit Edison and MichCon. Whether you want to contact one of the subsidiaries or the main corporate office, much of the customer service information is listed as being exactly the same.

Contact Info:

Phone Contact Numbers

Customer service for DTE Energy is available from 8 AM to 6 PM Monday to Friday and 8 AM to 2 PM Saturday.

  • Detroit Edison and MichCon: 1-800-477-4747
  • Electric Emergency: 1-800-477-4747
  • Gas Emergency: 1-800-947-5000
  • Miss Dig: 811
  • Meter Covers (Gas): 1-800-843-6283
  • Energy Theft: 1-800-441-6698
  • Home Protection: 1-800-556-0011
  • DTE Corporate: 1-734-302-4800

Mailing Address

Along with the corporate phone number there is also a corporate mailing address. If you are sending documents for an energy program or you need to send financial documents you’ll need to contact the department requesting these documents by phone for the proper mailing address. This address should not be used for time sensitive customer communication.

DTE Energy
One Energy Plaza
Detroit, MI 48226

DTE Energy Resources
414 S. Main St.
Ann Arbor, MI 48104

Official Website

The official company site is located at http://www.dteenergy.com/. This is the page where customers can register for account access, log in to pay their bill or contact customer service about a specific billing or account concern. Phoning an agent is the fastest means of resolving customer service needs.

Customer Service Email

There is no clear cut DTE Energy customer service email address or form, but there is a help page designed to get you where you need to go. If you have a complaint, simply click the File a Complaint link and send along your message. If you need help you’ll need to do a bit more work. Choose the topic to the right and read through all the topics listed. You will not find a general customer service email form. Once you get mad enough about the fact that there’s no form you can click on the complaint link and send a complaint with your issue.

If you’re interested in a quick contact, but you don’ t want to wait for an email, contact DTE Energy using Twitter or Facebook.

Our Experience

The DTE Energy system is easy to navigate. Press 0 then press 1 for residential customers. Then press 5 for something else and finally press 4 for a customer service representative. With all that out of the way you have to wait for a DTE Energy customer service agent and that could continue for more than 10 minutes. We were warned at the beginning of the call that wait times were long. The music was horrendous, but we managed to wait on hold for more than seven minutes before the call was finally answered. We asked the customer service representative if the payment address for central Michigan was the same as the mailing address for the upper peninsula.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 2.3/5 (3 votes cast)
Contact DTE Energy Customer Service, 2.3 out of 5 based on 3 ratings
Write A Review
15 Comments on “Contact DTE Energy Customer Service
  1. I recently heard that DTE will pick up used or old appliances. Who do I contact if this information is correct?

  2. Hello I had a surpris today ; my mail to you came back and it said Unknow . Moved . well I address it again and I hope you get it in 2 days. I am waiting for answers.sincerly s.melvin

  3. It’s not my fault that the new meters could not be installed the D T E way but I do know I’m not going to be estimated,stand for pop up meter readers I’m handicap give me notice

  4. Yesterday while at a stoplight on Plainfield Avenue, in Grand Rapids, Michigan I witnessed a DTE Energy van bearing the #851703 / and license plate #CD81657 flick a cigarette out the window and it almost struck the car next to it. This discusted me, and I immediatly took a photo.

    Not only is it rude, and unprofessional to flick anything towards another vehicle, its also ILLEGAL to litter.

    Very unimpressed

  5. When the line crew repaired the pole on my property they unfortunately left me with big trenches in my yard from the truck. Am I responsible to fix all that or will you take care of it? Also, Comcast cannot re connect their line to the pole (get it off the ground so I can cut up the fallen trees and cut the grass) until another pole is addressed on my neighbors property. And are the trees my issue or yours? It’s been that way since the first storm that left us without power for 5 days. That was about six weeks ago. I know you are busy but I would like to resolve these issues. Thanks

  6. When DTE comes to fix a wire and they trim a tree in my yard, are they supposed to take the branches with them? A chopper was there but they left my backyard filled with all the branches. We were home the entire they were there. No one came to talk to us. Why would a chipper be there if not to dispose of the branches?

  7. was supposed to have appliance pick up on oct. 1 between 11am and3pm .stayed home no pick up yet this is Oct 2 at ll:44. thank you closing garage door now

  8. So, since you didn’t do it, I should take the branch down above the power line?. Okay I’ll have a friend do it tomorrow. I hope he doesn’t hurt himself (k, actually it’s me — I think I know what to do)

  9. I was having partial & no power for about a week, within a couple days a line was replaced and power restored. Customer service was great & understanding with my concerns. The linemen alerted me of their presence and completed their job. Thumbs Up
    for DTE.

  10. Your customer service number during power outage. Was of little or no use to the customer and left me literally in the DARK….YOU SUCK”!

  11. I have been without power for 12 hours, I can look out my window and see homes with power across the street…iam sitting here in the dark freezing.every body has power north east west and south of my street!

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *