Contact DTE Energy Customer Service

Contacting DTE Energy Customer Service Center

DTE Energy is an energy corporation that does much more than sell electricity and natural gas. Most customers are familiar with the companies subsidiaries in Michigan – Detroit Edison and MichCon. Whether you want to contact one of the subsidiaries or the main corporate office, much of the customer service information is listed as being exactly the same.

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Contact Info:

Phone Contact Numbers

Customer service for DTE Energy is available from 8 AM to 6 PM Monday to Friday and 8 AM to 2 PM Saturday.

  • Detroit Edison and MichCon: 1-800-477-4747
  • Electric Emergency: 1-800-477-4747
  • Gas Emergency: 1-800-947-5000
  • Miss Dig: 811
  • Meter Covers (Gas): 1-800-843-6283
  • Energy Theft: 1-800-441-6698
  • Home Protection: 1-800-556-0011
  • DTE Corporate: 1-734-302-4800

Mailing Address

Along with the corporate phone number there is also a corporate mailing address. If you are sending documents for an energy program or you need to send financial documents you’ll need to contact the department requesting these documents by phone for the proper mailing address. This address should not be used for time sensitive customer communication.

DTE Energy
One Energy Plaza
Detroit, MI 48226

DTE Energy Resources
414 S. Main St.
Ann Arbor, MI 48104

Official Website

The official company site is located at http://www.dteenergy.com/. This is the page where customers can register for account access, log in to pay their bill or contact customer service about a specific billing or account concern. Phoning an agent is the fastest means of resolving customer service needs.

Customer Service Email

There is no clear cut DTE Energy customer service email address or form, but there is a help page designed to get you where you need to go. If you have a complaint, simply click the File a Complaint link and send along your message. If you need help you’ll need to do a bit more work. Choose the topic to the right and read through all the topics listed. You will not find a general customer service email form. Once you get mad enough about the fact that there’s no form you can click on the complaint link and send a complaint with your issue.

If you’re interested in a quick contact, but you don’ t want to wait for an email, contact DTE Energy using Twitter or Facebook.

Our Experience

The DTE Energy system is easy to navigate. Press 0 then press 1 for residential customers. Then press 5 for something else and finally press 4 for a customer service representative. With all that out of the way you have to wait for a DTE Energy customer service agent and that could continue for more than 10 minutes. We were warned at the beginning of the call that wait times were long. The music was horrendous, but we managed to wait on hold for more than seven minutes before the call was finally answered. We asked the customer service representative if the payment address for central Michigan was the same as the mailing address for the upper peninsula.

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44 Comments on “Contact DTE Energy Customer Service
  1. I recently heard that DTE will pick up used or old appliances. Who do I contact if this information is correct?

  2. Hello I had a surpris today ; my mail to you came back and it said Unknow . Moved . well I address it again and I hope you get it in 2 days. I am waiting for answers.sincerly s.melvin

  3. It’s not my fault that the new meters could not be installed the D T E way but I do know I’m not going to be estimated,stand for pop up meter readers I’m handicap give me notice

  4. Yesterday while at a stoplight on Plainfield Avenue, in Grand Rapids, Michigan I witnessed a DTE Energy van bearing the #851703 / and license plate #CD81657 flick a cigarette out the window and it almost struck the car next to it. This discusted me, and I immediatly took a photo.

    Not only is it rude, and unprofessional to flick anything towards another vehicle, its also ILLEGAL to litter.

    Very unimpressed

  5. When the line crew repaired the pole on my property they unfortunately left me with big trenches in my yard from the truck. Am I responsible to fix all that or will you take care of it? Also, Comcast cannot re connect their line to the pole (get it off the ground so I can cut up the fallen trees and cut the grass) until another pole is addressed on my neighbors property. And are the trees my issue or yours? It’s been that way since the first storm that left us without power for 5 days. That was about six weeks ago. I know you are busy but I would like to resolve these issues. Thanks

  6. When DTE comes to fix a wire and they trim a tree in my yard, are they supposed to take the branches with them? A chopper was there but they left my backyard filled with all the branches. We were home the entire they were there. No one came to talk to us. Why would a chipper be there if not to dispose of the branches?

  7. was supposed to have appliance pick up on oct. 1 between 11am and3pm .stayed home no pick up yet this is Oct 2 at ll:44. thank you closing garage door now

  8. So, since you didn’t do it, I should take the branch down above the power line?. Okay I’ll have a friend do it tomorrow. I hope he doesn’t hurt himself (k, actually it’s me — I think I know what to do)

  9. I was having partial & no power for about a week, within a couple days a line was replaced and power restored. Customer service was great & understanding with my concerns. The linemen alerted me of their presence and completed their job. Thumbs Up
    for DTE.

  10. Your customer service number during power outage. Was of little or no use to the customer and left me literally in the DARK….YOU SUCK”!

  11. I have been without power for 12 hours, I can look out my window and see homes with power across the street…iam sitting here in the dark freezing.every body has power north east west and south of my street!

  12. You keep calling me related to a billing error – the full amount due will be automatically deducted from my account this month. Please stop calling me.

  13. You keep calling me related to a billing error – the full amount due will be automatically deducted from my account this month. Please stop calling me.

  14. I contacted DTE via my phone this morning to report our power was out in half our home and I kid you not within the hour there was someone out to fix the problem! We are very pleased with the fast response Dte! You guys always try to get out and fix the problem ASAP! This is not the first time our power has gone out. Whenever we have high winds our streets power always goes out. Usually within 24-48 you gave us up and running!!!Thanks so much !!!!

  15. I contacted DTE via my phone this morning to report our power was out and I kid you not within the hour there was someone out to fix the problem! We are very pleased with the fast response Dte! You guys always try to get out and fix the problem. This is not the first time our power has gone out. Thanks so much

  16. Both your file a complaint link and get help pages are not available. I have talked to 5 reps and contacted AMI at the advice of the last rep only to find they take care of gas meters. I have been billed for an estimated amount for 3 times what my bill would be because the meter for apartment 301 at 1200 Colony Lane in Pontiac, MI, is not working and I was told there is no opening to fix it until April 7th. One of the reps said he would do his best to move up the repair date, but he has not called me back to let me know his results. That call was made on Feb. 20th. I am disappointed in the way DTE has handled this situation and hope for action soon.

  17. I would like to know how do we send in a Direct Energy Draft to DTE Energy. If we are a customer in Muskegon Mi.?

  18. We just received our bill and it was Estimated. Why did it get estimated so high. We have NEVER had a bill like this.I went out and read it today and its only at 8145, it was estimated a week ago at 8707. WHY ???? Our bill is now $308.45 , This is terrible. For one month and we haven,t even been using the furnace as we have a wood stove now.

  19. My gas meter had a leak and I called the special DTE gas leak line. I had very prompt, courteous customer service including some important safety tips. Bob from field service showed up right away and stayed to replace my leaking meter even though he had another leak problem to solve tonight. He also reminded me that shrubs/plantings should not be placed within a foot and half of the meter. He didn’t hurt mine but now that I know that I will replant else where. Anyway, both customer service and field service did a great job. Very impressive. Thanks DTE….

  20. Moved to AZ in 2012. Recently received a refund check (can’t recall time lapse–a couple of months ago maybe). But here’s the thing: (you tracked me to HI where I finally got this refund check).
    But today I received a collection letter claiming I owe $26.62. I feel this is a scam. Please respond and let me know if I owe you money–and why has it been since 2012 since I hear from you?

  21. A 2 inch in diameter tree limb is hovering 5 inches above DTE’s power line. They said they would come and take care of it and not to touch it because if we damage their line it’s our responsibility. I also said it’s very dangerous too, he agreed. This was over a week ago and the limb and danger to my home is still there. the supervisors I have spoke to either lie and then are unavailable, they don’t call back or are just plain rude and refuse to allow me to talk to their manager. I went to the complaint link on the website and surprise the “page is unavailable”.

  22. Wow.. I’ve had service for at least 8years, never been shut off and DTE finds it helpful to report $128.00 to my credit report.. That sucks! Especially when they have customers who owe thousands of dollars.. This company sucks! Wish consumers had an alternative company

  23. A gas leak was detected almost a month ago from our gas line ,and no has taken care of it. The gentleman that came out to check it said it wasn’t serious, and someone would call in about three weeks . I haven’t headed from anyone yet. Can this gas leak get worse ? Were the leak is at the grass is brown ! I haven’t been able to relax or sleep good at night partly due to knowing we have a gas leak. If it’s not bad ,shouldn’t it get fixed before it gets bad? I’ve heard were people had gas leaks and gas company knew or had come out and the next thing the house blew up !!!
    Please take care of this …….please !!!

  24. I want to pass along thanks and compliments to Mr. Frierson in field team 1113.
    During a storm last year, the security wire in our power line was broken loose from the pole. The power line was intact and we had power. I reported the issue but nothing happened. DTE had bigger problems.
    This evening a service truck was stopped by my house and I went and asked Mr. Frierson if this was something that needed to be fixed and if I should place a new call. He offered to fix it on the spot and did so. He was quick, efficient and is a wonderful public relations example.
    Thank you.

  25. I have a problem with my D.T.E. Service being disconnected over less than $40 the total was 147.00 and 3 weeks ago i opened the account and lights are off all ready .While I have a illness that cause me to need my electricity for my C.PAP machine which Im being punished by my practitioners and also being denied prescribed treatments because of the mistake D.T.E and thaw made by choosing to get a business account mixed up with and residential account.Also information needed to restore my services was faxed by my health services last Thursday and still no electricity with no machine running that implies its very much needed.And still no call stating confirmation of Medical Verification Faxed placed on the last Thursday of August .Food that was just bought is no good also smelly molded clothes which was in the process being dried. I feel like there taking advantage of people they know have apparent disabilities and also should be some reimbursement options for food gone bad which was not the fault of the consumers which keep you”ll in business of your Monopoly.

  26. I’ve lost my bill, Can someone contact me. It’s a first time bill for new service. I had questions about the bill, sent an email, no one responded, now I can’t find the bill to pay it. Lets see if I get a response this time.

  27. I pay my bill online. Went to schedule it for November 19th and it was withdrawn on October 30th. Then I get an email saying that same amount will be withdrawn on November 19th several days later. What number can I call to get this straightened out? I specifically changed the date online for the due date which was November 19th.

  28. Once again, we lost power as a result of what we believe is a poor distribution scheme. We are located at 2450 and 2471 Wyoming.
    I may be off by one, but I believe 9 of the last 10 outages are a result of maintenance/accident issues with a pair of underground feeders, across from the Cummins dealer on Wyoming and distribution heading south toward our facility.
    These events cost in the neighborhood of $250,000, EACH time.
    Trucks hit the poles seems to be the most prevalent issue that has caused outages at our ready-to-eat food plant.
    Our Maintenance Manager has attempted to get answers from DTE on every occasion, looking for a root-cause solution. Generally, he gets the proverbial run-around and never gets an answer that indicates DTE is working on this costly reliability issue
    The root fix obviously has not yet been discovered since we had another event last night. I do not have a cost on it, but it will be in the $250,000 range.
    This is completely unacceptable.
    Is DTE ever going to fix this? Drive down Wyoming, south of the where the feeders come up from the ground. Poles are leaning, parts are hanging, it is not right. With all the truck traffic, one would thing underground would be the way to go.
    Can SOMEBODY please help us?!

  29. Im so upset with DTE RIGHT NOW NOT FUNNY … NEVER THINK MAJER COMPANY WOULD MESS OVER PEOPLE… BUT YA RIGHT .. THEN SHUT DOWN A PROGRAM.. LEAVING PEOPLE HIGH AND DRY… MESSED UP.. I TALK TO THIS MANGER TIYNA… DID EVERYTHING SHE TOLD ME CUZ ..TOLD ME. TOOO. WITH OUT SAYING TO MUCH .. I KNOW MORE PEOPLE WENT THREW IT TOO…. NEVER … JUST SO EVERYONES KNOWS RECYCLING PROGRAM IS CLOSED RIGHT NOW… PLUS .. GRRRR THEY MESSED US OVER MORE WAYS THEN ONE .. GOT OUR WORKING REF.. THAT COULD OF SOLD.. CUZ CHECK TOOK SO LONG. I TOLD THEM TO CANCEL SHE TOLD ME NO… YES IT SHOULD BEEN THERE BUT CAN’T. SHE TOLD ME WAIT UNTIL BETWEEN NOV .25 AND DEC. 1 WE DID. IT CAME O YA…. WHAT DID THEY.. DO. WR CASHED IT CUZ WAITED LIKE SHE TOLD US … HMMMM. THEY SENT BACK . TOOK OUT OF OR ACCOUNT. TY TY TY.. NOT YOU MESSED US OVER AND GOT OUR ICE BOX

  30. dte did not give me all the correct information i needed to re-enroll in a shut off protection plan and it put my children and i in a bad situation and at risk for my lights and gas to be cut off. i have an agency willing to pay $1700 on my behalf if dte will enroll me in a shut of protection plan. but dte will not enroll me in a protection plan if the agency does not make a commitment first. so that leaves me in a bad way. however they will cut my gas and lights off if they dont receive the $1700 but they not willing to put me on a plan so that they can receive it. not to mention i all ready paid them $4000 this year alone. i am sickened at how they wont work with me but requires so much from me, and i have paid them faithfully.

  31. not to mention i spoke with dte multiple times over the past month and yet still nothing has happened. i am so disappointed with them and theyre actions to a paying customers.

  32. I signed up for the appliance agreement and pay $19.95 per month. My refrigerator went out last night so called thinking someone could be here the next day. I was told the earliest would be next Monday which is 7 days away!! I wish I had signed up with Consumers Power as I had them before and their service was much faster. I realize that you have power outages to deal with but the other customers suffer because of that. Now my food is going to spoil and I am seriously thinking of just buying another refrigerator instead of waiting for them to come out here. I am really disappointed in DTE’s appliance service program and consider it to be a ripoff! When they want you to sign up they tell you how wonderful the program is and when you call for help it is a completely different situation! Please respond to this email ASAP!

  33. Ones, I had access to “File a complain” link and I sent it, but I didn’t received any answer to it. I wanted to send one more time but I could not get access to it !!?? Therefore, I will send it now, may be somebody will care.
    Second time complain Jan 8, 2016
    I enrolled in e-billing in Feb 2011 not to worry about due dates/late payments/shutoff. Trusting DTE system I didn’t check my statements/payments each month. BIG MISSTAKE!! First, in 2013-2014 ??? for 3 mos I wasn’t charged, my e-bill agreement was canceled by DTE without my approval or knowledge. I found out when I received the shutoff warning. Sure I was totally surprised and unhappy. Then I agreed to pay extra each month to cover the previous charges ($165/mo). Even so it was reported to my credit report as collection ruining my credit score. Second, in Aug 2014 I was enrolled in a shutoff protection program without being asked. I have hard time to pay my bills the way it is; how I will agree to pay extra when I cannot afford and also being enrolled in e-bill program. Third, I talked with a DTE representative, explaining the situation and asking to give me the proof of accepting the protection program and copies of all statements for 2013, 2014, 2015 because I cannot retrieve them on web. I received a letter with 14 rows and 4 BLANK columns !!!??? It was a jock ?? Not funny for me. On Dec 1st, 2015 and Dec 28th ???!!!! I was charged again $212. Therefore, I will cancel the e-bill to avoid the problems. I still want the docs requested and refund for the program I was enrolled without my agreement. Thank you.

  34. Your DTE Insight mobile application is not user friendly, is not easy to register, sign in or use. This is easily the worst application I have experienced, which is unfortunate considering how beneficial the app could be for consumers. The app repeatedly tells me my user id is not on file, when I try to register and create a user id it tells me this user id is already in use. I’ve wasted hours trying to register and sign in, I would rate this app a 0 on the scale of 10.

  35. I have called several times to have DTE Energy (on the caller id 800-477-4747) stop calling my telephone number (616-361-6315) looking for a Michael Kern. I have been told twice now by your customer service people that the calls will be stopped but they have not. I am now compiling a list of dates and times to turn over to an attourney to see what remedies are available for harassing calls. Since it is an incoming robo-call I can not directly tell anyone to stop calling me on there. I have already attempted to have you stop by calling in and talking to customer service reps. Now it is time to seek legal assistance. I have been told I may be able to collect some money for each call. We will see.

  36. I got a check the other day from DTE ELectric Company from energy plaza detroit for ($187.53 ) what is this for is it for a bill or to spend please let me know i don,t understand what this is for

  37. My son’s gas was cut off last fri due to a gas leak. Note on his door said it was fixed, but he needed to call to get it turned back on. he has tried for four days to reach some one to turn his gas back on, what is he supposed to do ? Today he was on hold for over an hour and never got a reply are a voice or nada, Can’t you people answer your phone???? He goes to work at 5 a.m. & gets home after 4:30 p,m, Tell us what do we do?

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