Contacting DTE Energy Customer Service Center
DTE Energy is an energy corporation that does much more than sell electricity and natural gas. Most customers are familiar with the companies subsidiaries in Michigan – Detroit Edison and MichCon. Whether you want to contact one of the subsidiaries or the main corporate office, much of the customer service information is listed as being exactly the same.
Phone Contact Numbers
Customer service for DTE Energy is available from 8 AM to 6 PM Monday to Friday and 8 AM to 2 PM Saturday.
- Detroit Edison and MichCon: 1-800-477-4747
- Electric Emergency: 1-800-477-4747
- Gas Emergency: 1-800-947-5000
- Miss Dig: 811
- Meter Covers (Gas): 1-800-843-6283
- Energy Theft: 1-800-441-6698
- Home Protection: 1-800-556-0011
- DTE Corporate: 1-734-302-4800
Along with the corporate phone number there is also a corporate mailing address. If you are sending documents for an energy program or you need to send financial documents you’ll need to contact the department requesting these documents by phone for the proper mailing address. This address should not be used for time sensitive customer communication.
One Energy Plaza
Detroit, MI 48226
DTE Energy Resources
414 S. Main St.
Ann Arbor, MI 48104
The official company site is located at http://www.dteenergy.com/. This is the page where customers can register for account access, log in to pay their bill or contact customer service about a specific billing or account concern. Phoning an agent is the fastest means of resolving customer service needs.
Customer Service Email
There is no clear cut DTE Energy customer service email address or form, but there is a help page designed to get you where you need to go. If you have a complaint, simply click the File a Complaint link and send along your message. If you need help you’ll need to do a bit more work. Choose the topic to the right and read through all the topics listed. You will not find a general customer service email form. Once you get mad enough about the fact that there’s no form you can click on the complaint link and send a complaint with your issue.
The DTE Energy system is easy to navigate. Press 0 then press 1 for residential customers. Then press 5 for something else and finally press 4 for a customer service representative. With all that out of the way you have to wait for a DTE Energy customer service agent and that could continue for more than 10 minutes. We were warned at the beginning of the call that wait times were long. The music was horrendous, but we managed to wait on hold for more than seven minutes before the call was finally answered. We asked the customer service representative if the payment address for central Michigan was the same as the mailing address for the upper peninsula.