I look forward to seeing what new flat sandals you will have in Size 12 every year. This year 2014 was a BIG LET DOWN. What happen to all the cute flat sandals in different colors you offered over the last 2yrs??? Bring those back for the extra big feet girls that want to be cute too. I would buy the same sandals every year if i had to and they were cute.

I have to compliment cash register employee, Antoinette Witt, of the 34th Street Manhattan store. She is always so pleasant and moves the line quickly. A pleasure to deal with. More workers should be like her. God Bless her!

I ‘m a old member sinc 1996 -97 and my code number is 305 758 08 23 I’m now in a new address
13037 west dixie north miami florida 33161 please my send my rewards in my new address thank you

ear DSW, What gives? I tried using this reward card you mailed.

By-the-way it has expired by now because it is past 30 June 2016.
The online site would not even accept the reward offer. What is that all about. First, you say you can go online if you don’t find what you are looking for in the store and then I can’t use the measly 5.00 reward. Tried calling your shoe lover line. I was put on hold. The chat person was no help. She said I should call the 866 number. Tired of trying to shop your online store.
SO DISAPPOINTED # 40035944723 I could not even link my in-store account with an online account. Would not let me establish it.

Hello
I bought a pair of clogs a few months back and they have just sit in the sole. Can you check to see if I am eligible for return?

I called your customer service today and stayed on hold for 45 minutes! I have a reward certificate that was to expire today 5/21/2017 and it was not on my account. I was placing an order and intended to use the certicate. Please send me instruction on how to use the certificate I have.

Order is messed up. Email confirming order has wrong information. Completely impossible to speak to a live human. System says you will call back. You do not call back. I have to go to store in person to fix this? Also you have my name wrong. John is a hard name for you?

NO SERVICE. NO INTEREST IN CUSTOMER.

I am extremely upset about the promotion you recently had for the overnighter bag. The promotion started on Thursday and by Saturday there were no more at my store in Davie Florida. I know the coupon says limited amount, but that’s rediculous. Very disappointed

03/11/2018 I having being trying to call to place online order for for exactly 1 hour and 57mins..no response ..just automated voice ..This is horrible Service!!

I can not navigate the DSW website due to the following message:

DSW
LOOKS LIKE YOU WERE THINKING ABOUT YOUR ITEMS A BIT TOO LONG.

Close this window and re-open to continue.

I have closed and reopened my browser and turn off my phone without any resolution.

Thank you.

I used my $5.00 birthday reward to purchase a pair of shoes from DSW, but had to return the shoes because they weren’t as advertised. Do I get that $5.00 credit back.

The Customer Service at Shoephoria.com appears to be non-existent, as the hold times exceed 6 hours. That is just absolutely unreasonable. How can a company treat it’s customers like that? Not a good way to do business.

Worst Customer Service experience!

I have tried over 6 times to get through to customer service in the past week with no luck. I even gave a call back number but was never called back. I had ordered some shoes and gave a P.O. Box delivery address (but was never told they could not deliver to a P.O. Box), and was asked to contact YOU to give a physical address; however since it seems to be impossible to contact YOU, I plan on CANCELLING MY ORDER and NEVER ORDERING FROM YOU AGAIN.

I have no way of knowing if my credit card was compromised by using your email site or not. However, the only site that I had used the card was for DSW and one other order at another store during the month of July. Yesterday, we were contacted by our credit card company fraud department with a suspicious charge that was attempted at DSW for $206.85 which was not my order. The credit card company has cancelled the card and we will get another. I will not be using the online ordering any longer because of this situation. I am disappointed that this is the case, but I cannot take a chance that it was someone in your system that was responsible for this compromise. The credit card company will be following up on the attempted order.

where do I mail my returns. my shoes were too small

Leslie Lindberg at the DSW on Skokie Blvd in Skokie, IL: I called the store this weekend to ask about a clothing item I saw in a DSW ad. Leslie went beyond the call of duty to try to locate the item in-store. She was professional, patient, friendly, and very attentive to detail on a “holiday rush” day. She wasn’t sure she found the item, but she told me she’d put a couple things on hold for when I came into the store. Sure enough, when I arrived, she was at the service desk: smiling, greeting me warmly, and ready to show me the items she’d put aside. I’d like to recognize her as a STELLAR employee of DSW who restored my faith in holiday shopping by proving there are people who really care about their jobs and the companies for which they work! Happy Holidays to DSW and thank you for hiring people like Leslie to represent you 🙂

With all the hassle and headache during Christmas shopping I must admitted for the first time during this hectic time of year that I came across the best service I ever encountered. This service was at your Atlantic Terminal outlet/store where I had the pleasure of being serviced by Chris. My hat is off to DSW for having such a professional eye for hiring someone like her. She made my day in a way that allow me to forget that there are bad people in this world. Beauty smile, professional speak and a persona that make you feel absolutely comfortable while she handed the transaction. I applause DSW for its selection of hirer. Thank You

I have been trying to reach the returns Dept. for 2-days leaving my contact phone number. I have yet to receive a response. all I need is a return policy and do you furnish me with a return authorizing number?

Please inform me so I can return to the correct address
Order # 275595686501
control # 27559568650102

Thank you

Timothy Moore