Contacting Doritos Customer Service Center
Doritos is a Frito Lay brand with more than 20 flavors and varieties. Some flavors come and go, but others are a steadfast part of the Doritos lineage like Nacho Cheese and Cool Ranch. There is no dedicated website for Doritos and when you attempt to visit Doritos.com you’ll find yourself on Facebook, not a website for the company or brand.
It took us a minute to notice the contact information on the Doritos website so we thought it important to give you a heads up ahead of time. Once you click the Contact Us link the contact information appears as a footer overlay at the bottom of the page.
Phone Contact Numbers
When you call customer service you won’t be calling Doritos. Frito Lay handles all customer service calls for the brand. Customer service agents are available for consumer calls Monday to Friday 9 AM to 4:30 PM CT.
- Doritos Phone Number: 1-800-352-4477
Once you’ve written that letter you can send it off to Doritos customer service, or at least to the Frito Lay consumer support address.
Frito Lay Consumer SupportAttn: Doritos Customer ServicePO Box 660634Dallas, TX 75266
The official website for Doritos is an interesting part of the consumer experience. If you go to http://www.doritos.com you will be redirected to the Facebook page for the company. To visit the official Doritos customer service page you have to go to http://www.fritolay.com/our-snacks/doritos.html.
There is no official listing of Doritos social media pages on the Frito Lay site, but we were able to drum up some information for the connected consumer.
- Facebook: http://www.facebook.com/DoritosUSA
- Twitter: https://twitter.com/DoritosUSA
- Frito Lay Facebook: http://www.facebook.com/fritolay
- Frito Lay Twitter: http://www.twitter.com/fritolay
Customer Service Email
Again, the customer service email form you’ll be using is a Frito Lay form, not a Doritos form. There are multiple pages to the form, so keep hitting next until you receive verification the form was sent. We sent a question to Doritos about the possible production of a cinnamon and sugar variety.
- Customer Service: https://cu.pepsico.com/fritolay
We thought calling the corporate headquarters of Doritos would result in long waits or an answering service. This was far from the truth. When we called, there was four options. The final options connected to the customer service department. After waiting less than seconds, as customer service agent answered the call. After the Q&A session, the call ended. The overall experience was better than expected. What were the highlights of your call to the Doritos customer service team? Comment below.