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Contact Dominos Customer Service

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Contacting Domino’s Customer Service Center

Domino’s is one of the largest pizza chains in the United States and abroad. The company recently attempted to redefine the company image with a new pizza sauce and crust. While most customers were not thrilled with the changes, Domino’s remains a leader in delivered pizza sales because of convenience more than taste.

Contact Info:

Phone Contact Numbers

We were hoping to find a toll free phone number to contact Domino’s customer service, but we were unable to find one on the official website. After searching around for a while, we found no toll free number for Domino’s.

  • Corporate: 1-734-930-3030

Mailing Address

For customers who feel more comfortable contacting Domino’s customer service by mail, there is a mailing address for the Domino’s Cares division. Domino’s Cares appears to be the name of the corporate customer service department.

Domino’s Cares

Domino’s Pizza LLC30 Frank Lloyd Wright Dr. Ann Arbor, MI 48106

Official Website

Go to https://www.dominos.com to order, view the menu or find a local Domino’s store. You can also click on the Contact Us page to view contact information for Domino’s corporate. The contact information provided is for the main office, not your local Domino’s store though you can find the phone number and address of the local store on the official website as well.

Customer Service Email

You can use the contact form https://info.dominos.com/dominos_pizza/contact.nsf/frmContact?openformon the Domino’s customer service page to reach the customer service department. You will have to chose the category for your email so your message reaches the correct department. Other information required on the form includes name, email address, phone number and street address. This seems to be a little too much information for the average contact form, but Domino’s forwards this information to the local Domino’s store. There is a good chance you will receive a call regarding your email from the local store manager or regional manager, if applicable.

When we contacted Domino’s customer service, the local manager called to apologize for the trouble we were having with an email coupon code. He offered 50% off an entire order in addition to the $10 gift card sent via email from the corporate customer service department.

Our Experience

Domino’s customer service is a number to the corporate answering service. The operator will ask where you want your call directed. You have to ask for customer service to be transferred. Once the call was answered, we asked the agent about the gluten-free crust available from our local store; specifically if the pizza was made in the same area as the traditional crust. The agent told us that the ingredients in the crust are gluten-free, but the area where the pizza is made is not free from cross contamination, so the pizza is not gluten-free at all.

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Rating: 1.5/5 (94 votes cast)
Contact Dominos Customer Service, 1.5 out of 5 based on 94 ratings
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209 Comments on “Contact Dominos Customer Service
  1. I called my local dominoes (the one on 900 coney island ave in Brooklyn NY) and asked the man who picked up about their current sale. It used to be the 5,5,5 deal but it’s a little different now so I wanted to know. He said “Miss, I have no time to talk, you can go to our website if you need to know about our sale”. WTF??? Please understand that I will never order from your company again. He was so rude! I’m disgusted. You have lost a long time customer and I will be spreading the word. Thanks for nothing.

  2. I ordered from dominoes.com for the first time (actually ur was the iPhone app). Delivery was fast and I loved the tracker. However I am very disappointed in the food. I ordered the 2-topping med pan pizza. First, it was as if the cheese was over-cooked, the entire pizza was so oily and they got my order wrong! I even checked my online order to make sure I didn’t mess up. And I didn’t. I have to say in pretty bummed. I haven’t eaten dominos in years and I decided to give it a try and it was really gross. I was hoping for so much better.

    Thank you.

  3. from local dominoes (Pell City, Al) delivery, the pizza was cold when it arrived, the order was wrong, the it was the worst pizza I ever tasted!!!!!!!!!!!!. Called the store to let them know and all they could say was that they had a lot of orders pop up and only had two drivers. They delivered 3 pizzas before delivering ours. Was not told that could happen. Will never use Dominos again!! Have left a message with their “Customer Care” will be interesting to see if they really care enough to call back

  4. I would like a CSR to contact me ASAP because what I have to say about dominos pizza is not very nice and there’s not enough space. So to keep this email short I would like to speak to a real person. You can contact me at 985-855-2299 after five,please. I’ll be waiting to hear from someone. Thank you

  5. When a dominoes store is 2 blocks away it should not take over an hr to get 3 pizzas delivered. Order was placed at 12:24pm it is now 1:20pm I just called the store and they said they were “backed up” and he hasn’t left yet. I don’t want compensation I want that to be ridiculous for a store manager to except

  6. We all really liked the old chicken kickers much more than the new offering. The popcorn chicken style doesn’t stay very hot and seems too dry. Bring back the kickers! Thanks!

  7. i ordered 1 medium peppy paneer pizza fr 325 excluding tax with 1 garlic bread with cheesy dip. along with this i wanted to avail the coupon of 1 pizza free with medium of same or lesser value on 31st december to celebrate the eve with my family. i was told that today we will have to compromise time with them due to rush. okk i agreed and placed the order. I received the order after 45 minutes and it was the the stuffed garlic bread what my husband dislike. both the pizzas were almost without any cheese. i am so stupid to pay 500 rs just fr the plain bread with very small 8 or 9 pieces of paneer and just 6 tiny pieces of chicken. we can understand u and can compromise on the term of time but cannot compromise on the terms of quality. if u people cannot serve u should close ur outlets on these rushy days. when i tried their no fr complaint they jst disconnected and after that it ws just ringing. no one picked the phn. is this the quality of DOMINO’S PIZZA. ARE WE DOGs to have jst bread in 500 rs…. cn any1 answer my questions?

  8. i ordered 1 medium peppy paneer pizza fr 325 excluding tax with 1 garlic bread with cheesy dip. along with this i wanted to avail the coupon of 1 pizza free with medium of same or lesser value on 31st december to celebrate the eve with my family. i was told that today we will have to compromise time with them due to rush. okk i agreed and placed the order. I received the order after 45 minutes and it was the the stuffed garlic bread what my husband dislike. both the pizzas were almost without any cheese. i am so stupid to pay 500 rs just fr the plain bread with very small 8 or 9 pieces of paneer and just 6 tiny pieces of chicken. we can understand u and can compromise on the term of time but cannot compromise on the terms of quality. if u people cannot serve u should close ur outlets on these rushy days. when i tried their no fr complaint they jst disconnected and after that it ws just ringing. no one picked the phn. is this the quality of DOMINO’S PIZZA. ARE WE DOGs to have jst bread in 500 rs…. cn any1 answer my questions?

  9. Order a pizza, that I never receive d. The drive lied that he came to my address and knock on my door. When I am sitting by the door waiting 2 hours no pizza. I just started by eating dominos pizza. That will never happen. I will pass the word bad customer service.

  10. I ordered two medium two topping pizzas and a stuffed cheesey bread. The bread was amazing and the price was very good also. However, the pizzas were very cardboard like. I loved the old recipe and think this new pizza crust is not worth even the cheap price I got it for. I’m sorry that I don’t keep my receipts and couldn’t get my money back for the pizzas.

  11. I placed an order on 12/29 w dominos 934 1st Ave Ny,Ny 10022! I got 4 pizzas (2 for 5.99) and the 10 piece boneless bites for 10.99 my order came up to 39.68 I paid with my debit card…….yesterday on 1/1 I checked my account and I notice I was charged 46.68 for my order I called the back the location and the manager told me he was going to call me back and he never called me back! POOR CUSTOMER SERVICE….

  12. TERRIBLE…said she would give my info to store manager, asking for $5 in dominos dollars b/c unable to place order online, said she can’t give out any codes…it’s corporate!

  13. Corporate forwards your complaint to locally owned franchises that really are not concerned with customer issues. Corporate does not follow up on complaint resolution. If you have heard nothing, franchise owners are content with their business…and could really care less. YOU are instructed to call back corporate if no response from local franchise in three days. No room for improvement here.

  14. To Whom it may concern:
    I would suggest that you check out the mentioned website as Dominoes Coral Harbor, New Providence is not very popular and quite frankly I used to order pizza for all our parties of 100 people before that, but will never be giving them my business again.

  15. the delivery takes FOREVER! worst service ever I live less than 10 mins away and it took them 2 hours and a half for just a small pie! it’s ridiculous I always have this problem and I still order which is a HUGE mistake. staten Island worst service

  16. I Spent $30.55 on the worse pizza and chicken wings ever!!!! The pizza tasted stale and old no flover at all tested as it was frozen for a while the chicken wing tasted slimy and fatty i was afraid to eat them. I don’t know witch one was worse.

  17. Let me first say that I am in the restaurant industry, so complaining is the last thing to cross my mind. I understand very well that operations cannot always be 100%, no matter how hard a staff may work. Human nature is to learn from our mistakes. As a former restaurant GM, I respected the guest perception and sought instant solutions how to fix any minor issues.

    I just thought you should know, out of respect, that the last 3 times we have ordered delivery it has been lukewarm at best. We have recently received much better products from competition and have regularly ordered from them since the our last delivery from you. I am not searching for any comps or promos, I just thought you should know why we order elsewhere now. You have a great product and I hate that we have gone elsewhere, but it’s realistically more sensible to get what you pay for.

    Thought you should know.

    Former Customer,
    Joel M. Awi

  18. tried top call in an order and waited 15 minutes and no one picked. when I wanted to complain, they make it nearly impossible. Bar none the worst customer service in the industry. Lost my order and my business for life. They do not deserve it.

  19. We order domino’s several times a week. Today, when I tried to order online I was repeatedly told that delivery was unavailable. I called the store to ask why delivery was unavailable. The girl on the phone (barely spoke English) and told me that I was lying because delivery WAS available. Already insulted, I was frustrated, but wanted to quickly order dinner for my daughter after working all day. I had to repeat and clarify the order three times (I’m in graduate school for communication, so it’s not me). She said they’d be “right over” without asking my payment type or address (basing it solely on my phone #). I took initiative and confirmed the address, she once again said, “yeah, yeah.” and hung up on me. The delivery man arrived and demanded $35 from my ten-year-old. Then called the store when I said I order there multiple times a week and have NEVER paid cash. The same girl as before told him that my card was declined because I had no money… but she never took down my info or even asked “cash or credit?” So she says, “Let me try it again.” I said, “You can’t try it AGAIN, as you never tried it to begin with.” “She replied, “So why you be telling people you pay with card? When you no pay with card?” “Once again, YOU never asked me for a payment type, that’s YOUR job, not mine.” After giving her my cc # for a third time, I asked if there was ANYONE else that I could speak with and she said, “No, you give me card number or no?” and as I started to say it again, all of a sudden a man started speaking and asked me for my card number also. She had handed off the phone in the middle of me giving my cc#! After all of the games, I tried speaking to him rationally and he began speaking over me, yelled at me and then told me, “I don’t have time for this” and hung up on me. The delivery guy asked me, “So, do you still have no money? Your card declined again?” and I once again told him that I have money and my card was never declined, but that his boss “didn’t have time to talk to me.” He said “Oh well then!” Snatched the food off of the porch ledge (where he placed it earlier) and let the screen door go in my face as he walked off. Furious is an understatement.

  20. I work for a very business Tax Company in Richmond VA. I contacted Beulah Rd to delv. pizza for the company. I placed the order at 2:13pm. was told by your tracker it was being being inspected for quality at 2:38. It is now 3:25pm STILL NO PIZZA…I called the location….at 3:07pm was told the pizza would be arriving within five mins, by the manager William…..Still no PIZZA!!!….I will never order again for my office from this place!!!

  21. To Whom it may concern
    Ijust ordered a pizza from your memphis tn location on Winchester road and received the worst customer service in my life.My pizza is over an hour late and i was told by an employee that it would be no more than 30 to 40 min,when i called back he told me i could not talk to the manager because he was to busy.
    If this is how your company handles business it is a shame you are in business.
    I would like a refund of my money i spent.
    If you have time please call me .
    901 246-6779
    Mr. ADOLPHUS

  22. I had a bad experience and wrote an email about my experience. This was my first te writing an email and was instantly over it as soon as I wrote the email. I have used the Olympic blvd. Los Angeles location many times and never had a problem so I chalked this one experience to the chef having a bad night as it was late when we ordered and I’m sure they all wanted to go home. To my surprise the manager Miguel Munoz called me and left message, as I stated above I was already over it and was satisfied with his inquiry about my experience,I did not feel the need to call him back. This wkknd in the mail I received an apology with a free pizza certificate, I never expected that and that is not why I emailed my experience, I have always had a good experience w/ this location and have ordered since the incident. Please give Miguel a big Thank You, with all the pizza places around us, we always choose Dominoes for the value and the friendly employees!! Susan Hartert

  23. I have a child whom gets pizza once a week for a treat. We have been ordering from the Tyler – Gentry location for several YEARS, but over the past year – they have been dry or COLD. On one occasion – our order was wrong THREE TIMES. By the time we got the right one – I tipped the poor driver extra, but everything was cold.

    I’ve called a couple times ahead of time and said – “Hey please make sure to deliver our pizza’s warm.”

    OKAY OKAY, but always the same.

    The drivers ARE REALLY nice. The only reason I’m trying this ONE LAST TIME is my child loves the Chocolate Lava cakes.

  24. We purchased a pizza tonight and it was awful! It was so dry, it looked like someone had licked off the pizza sauce and sprinkled some cheese on top. What little sauce there was is tasteless but I’m pretty sure it was made out of tomatoes since it was red. Every time I took a bite, I had to chase it down with soda because it was that dry! Worst pizza ever.

  25. Today March 4, 2013 I placed a delivery order through the iPhone App. My order was placed at 4pm and did not arrive until 5pm. When the driver finally arrived, my food was COLD, he dropped my order on the ground, and when I opened my pizza box a piece was missing. I dont usually complain because I order from there all of the time but this really pissed me off. I wouldve returned it but last thing I need is some disgruntled employee doing something to my food.

  26. Our office is a regular customer of Dominos in Khaldiya branch in Abu Dhabi , United Arab of Emirates. We used to order every lunch break and deliver in our office .

    I’m dis appointed when I visited last yesterday march 11, 2013 9:00 pm in khaldiya branch ,we order in the counter and we sit in the table while we are waiting from our order,suddenly it catch our attention to the person who is nagging with a loud voice in the kitchen where the staff preparing the pizza ,it’s horrible coz the person as per the information we got he is the manager in that branch ,imagine how he is dealing to the staff and the same time the attitude he showed up even there queue of customer in the counter.

    The worst thing is when they give us our order, the branch manager of khaldiya branch Abu Dhabi UAE he is the one who personally handover the meals that we order , it’s surprised me when I speak to him that it’s not good that he will shouted the staff in front of customer and talking near to the place where the staff are preparing the pizza there is possibility that saliva will transfer to the food. I’m surprised from the reaction of the manager instead to say to us sorry or even apologize he whisper ” WHO ARE YOU” this is not acceptable from me as customer ,

    First of all, he don’t respect me as customer , he don’t have good customer service, he is not dealing good even to the crew in the kitchen of dominos.

    I’m sorry to said this but he whisper ” Who are you” ? I’m just customer who give your salary, coz if all your branch manager will have like this attitude and this way they are dealing to customer you will loss all your customer.

    I would like from your head office to make action for this scenario happened in khaldiya branch coz as I got the information all customer is complaining for this person, unfortunately no one is doing right action.

    I complained already to the area manager , as what the staff from that branch informed us they will just cover the ass of that manager as they are belong from same country Egypt.

    Therefore I’m requesting from your higher management to please investigate that scenario happened in khaldiya branch in Abu Dhabi UAE .

    And I hope that there will be action from your side.
    Thank you

  27. I have been trying to remove my email from the Dominos mailing list and EACH and EVERY TIME I have attempted to remove my email, I get a automated measage stating. ‘Sorry we could NOT save your email preference at THIS TIME.’
    WTH?!!!
    Its been over a week and I cannot remove my mailing address.
    Dominos FAIL!!!

  28. Dominos pizza on Warwick Ave ,Warwick,ri 02889 is probably the best pizza I had and not once but many times.Manager Bill,Kevin,Vennesaa and rest of the gang are top notch.we have it delivered and pick up both great.service is outstanding,friendly,professional and caring.this store should be the flagship of not just Rhode island dominos pizza but the whole USA.thank you

  29. I have been facing this problem from quiet some time and finally wanted to share this on public forum. My 7 year old son is very fond of pizza and asks me to order for it. Since last 2-3 times dominos people fail to take my order at one go, I have to redial them at least twice to place my order. The same thing happened with me today I have ordered a pizza at around 7:50 pm and am still waiting for it. Finally I called up dominos people now what they say is that I never ordered for one. In fact I have called them twice to place my order.
    This is real irritating when a child is waiting for his food and these people fail to deliver. Dominos management should try to employ better people who have potential to take the orders.
    Suggestion to dominoz management- Stop boosting on the delivery potential of your 30 min nahi to pizza free.. at least start hiring good resource who have the potential to understand customer requirements.

    • I have a screenshot of my pizza, sandwich, and parmesan bread bites approved and ready to be delivered 30+ minutes before the delivery left the store. To run a successful business, the service should be much more accommodating to the consumer’s. If there is anything I can do to inform your local store on how to please the customer’s more efficiently, feel free to contact me. I usually do not make any negative comments, but even after the wait, my food was cold. This was a very disappointing experience.

  30. your servece is funtastic , i have no any nomber of your order place office , your staff sunny kumar giivs me your office nomber and he has been order plase olso . i hope this service .

  31. On 3-30-13 I call store 3161 to let them know that none of my 6 pizza I order had been cut when I asked to speak to the Store manager I got the Assistant manager who told me sorry but I know the pizza were cut before I sent them out for Delivery. Once again I told her no they are not I we are cutting them right now at my house where I’m having a birthday party for my son who is turning 13 today and I just spent $79.12 in your store and you are calling me a liar on the phone she said hold on let me check, a few min went by and again she said sorry sorry but I know they where cut and you are Lying. So at this point I asked for Dominos Corperate number and she said I can’t give that out so then I aske for the store manager number which she gave me which is (321)505-9390. I find it funny she can give me her number but not the big Corporate office number? So I called him right away and I told him my name and never got his I told him I just spend $79.12 at your store and none of my pizza were cut and got called a liar and this is my son birthday party his answer was do you want me to sent a pizza cut to your house and I said did you just not here me they were not cut and we are Cutting them,He then said call me Monday there Nothing I can do for you Sent I’m Not THERE TILL MONDAy what kind of answer is that please TELL ME? So after I got done with all that we need more pizza sorry to say but I did not call this store back or THIS Company back I CALL PIZZA HUT and order $80.00 WORTH of PIZZAS. One I’m not a big fan of yours BUT my WIFE and KiDS are. For one I don’t like being CALL a Liar or made to look Dumb when I know something is not cut all I want to do was let them know but NO SHE had to CALL ME A LIAR the Customer and then play me like I’m Stupid and then the manager did the same thing if they had said ok or I will take care of it right away by sending you out some more pizza if you need them then I would have been writing a customer Complement instead of a Customer complaint. I’m a manager my self of a big Retail company and I know thing happen, but I don’t call my customer a liar or make them feel stuip I don’t know what you or how you are train ing you people but I know if some spend $79.12 and there family is a BIG FAN OF MY Company and I know they are a Regular customer I’m going to take care of them and even if they are not I’m still going to take care of them. I want to know what is going to be done about this Either Credit me back for six pizza and wings and bites or something . I want to hear back from somebody now not when you all want to get back to me now like right away. When I went in there 3-31-13 to get Corporate phone number they play dumb and then guy was like it this and it was not it was a ordering hot line for you all, then when I got the right number you are close man you all take the pizza on this one. My name is Christopher Paul my phone number is (321)591-9337 and some one big better call me back not the store manager I mean some one big or I will keep calling and just so you know there were other Parents who where here and saw them not cut and heard what she said and what the manager said I think you lost some customer because of the way they treat me. I want a call back Monday not tues or I’m calling all week.;( :(

  32. My first experience with Dominoes was great. I downloaded the app to my iPhone and ordered some wings. The tracking on the phone was on point, also the delivery time and delivery guy from this store location were prompt. I only wrote this comment because I was ordering from Papa John’s for the longest and the service was never this great. You now have a new customer. Thank you!

  33. Phone representative was very blunt and rude. No emotion whatsoever may has well been talking to a rushed robot!

  34. Im so upset with my pizza with one jalapeno per slice and barely any pepperoni. Charged me 13 dollars for the lowest quality pizza I’ve ever eating on international dr in orlando. Never eating from there again. Employees extremely rude didn’t deserve my tip.

  35. I tried removing my email from your email list only to say it couldn’t be removed at this time. Please remove my email from your list. Thank you.

  36. After an hour of waiting for my delivery from the Dravosburg store, it was wrong. When I called to tell them, the employee said ” no you didn’t” . I never expected that response for their mistake. I will never order from them again. I will go to pizza hut instead!

  37. We ordered two pizzas late at night. Using the online delivery system, we thought it would come soon. The pizza did not show up.

  38. Hi, I had a bad experience today. We are waiting for 1hr and they haven’t delivered my food. They haven’t called me also. When I call them back they guy incharge was not helpful and not even asking apologies. Customer service was too bad. He is telling if you want the order we can provide some discount. Who wants his discount? I used to order from them many times but no issue still now. My children was hungry and am totally upset with them. Dominos from Main street, Hackensack, New Jersey.

  39. At 4:20pm at 11:20pm I had the pleasure of having a 55second conversation with a dominos clerk whom mis informed me about a promotion. The clerk noted that I needed to come into the store to get a pizza for $5.92 on special.
    I had to ask for the manager and argue with him who proportedly noted that “you may not have spoken to a person at all.” Keep in mind I was a former employee of Doninos pizza in 2003, I also drove 3miles to the location and to hear I may not have spoken to a person at all is completely ridiculous and to take a stance where the customer is dilusional and did not speak to anyone in this time would have been grounds for an incident report to say the least. The manager (a total prick by the way) had to bicker with me in order to give me a coupon that HE AND I KNEW HAD EXISTED THE WHOLE TIME! If he would have decided to give me the special I ALWAYS get and CALLED IN ABOUT PRIOR TO OUR CONVERSATION I would not need to potentially contact the BBB AND WRITE YO THIS MESSAGE. Such deplorable customer service is absolutist unacceptable at any such dominos establishment I demand a personal apology!

  40. My order was not good at all! We were so dissapointed last night, we threw
    most of it away. There was barely any chicken and it had hairs on it! The
    mushrooms were cut super thick they were almost raw in the middle. You
    didn’t put the marinara sauce I paid for I’m the bag either. So
    dissapointing! We always order the same thing because it has always been perfect until last night.

  41. Hi, I had ordered my pizza when I got off work at 10 she said it would only be about 10-15 minutes when I arrived at the drive thru the lady said I had never called when it was clearly her that was on the phone. She said they could make it and it be another 15 minutes I have been sitting in the parking lot not for over 30 minutes waiting on my food while there is over 10 people working inside sitting around talking. I’m very dissapointed and you will not be getting my service again!!!!

  42. I would love for dominoes to become one of the first major chains to have a gluten free choice. Take notice that this is the way we are going now. I would order all the time

  43. I ordered 2 large pizzas from the bob Pettit dominos in Baton Rouge tonight. I ordered the pizzas online and track them till it said packaged and delivered. I waited 30 minutes before I called the restaurant only to receive no response. I ordered pizzas during working hours but never received them. This is customer service at its worse and I’m dissaponted in the bob petite dominos service

  44. I really love dominos you can say i get pizza every weekend. But lately my orders are not the same. I usually get garlic parm sauce for my pizza but ive noticied that theres a problem with that. First it wasnt garlic parm on my pizzas it was bbq sauce? After i called all i got is an apology of that im stuck with the food i didnt order. Now i place my order like usual and recieve a call after purchase that there no garlic parm sauce. I cant get a refund it will take to long to get my money back when i paid now. I cant downgrade or anything i just have to deal with food again that i didnt want because what i ordered and paid for couldnt be delievered. So i say ty dominos for one of the most things i love to get and messing that up for my family. After today we’ll try some local pizza place that can supply my family what we pay for. Smh

  45. I have been watching your latest tv commercial and as a customer of yours, I’m wonder why you do not make your staff where gloves
    when making pizzas? This is unsanitary and I’m freaked out about that and may not frequent your business anymore.

  46. I fell for your Marketing and bought a Large $7.99 pizza with three toppings with thin crust. I had been so looking forward to it. It was horrible, It tasted justt like the little frozen CELESTE Pizzas you can buy for $1.00 in Market basket. GROSS!!!! It was dry, boring, flavorless, and hardly any toppings. Could you send me $8.49 so I can try it again with a regular crust and more toppings? I was wicked disappointed in it. Thanks a lot, Karen

  47. Ok here we go .thought. your company .had really had steped up. And was really trying too make a difference. In how business was done. Machine answered the phone.six and a haf min later got your rep . Ok I c your adds on tv wanna place an order an get off the phone.second.got there took my card an walked off with it toward the back .next coustmer stepped up.another rep took his card swiped it the register.he left .ticked off now.well on the way I thought well I can spend my money else were.an I will oh got home opened the pizza outer edges were burntso there u go.

  48. Ur store manager at 24rh st and Thomas is so incompatint that I don’t have
    Words to begin a complaint. The one thing she did correct is give me the DM number.
    But once again only to be dis satisfied by ur answers to a coustomer complaint.
    His name was mike and this is in the Phoenix az locations
    U need compatent help in Phoenix

  49. Omg!! Totally the worst! Tried to order 2 pizzas and the dingy girl who answered totally wanted off the phone before my husband had even placed the order. Needless to say, he was hoping she got it right. After about 45 minutes we heard the doorbell and my husband went to answer. Because he wasn’t sure about the pizzas, he asked if I’d take a look. Both pizzas looked completely different from each other even though the were supposed to be the same crust and only 2 toppings. Told the driver and he said he could tell they were different. HE called the store, and no one could say they were the manager. My kid was hungry so we paid for what we got and said whatever. But then 15 minutes later… a “manager” calls and asks why we yelled at his driver? And…then had an attitude when my husband tried to give his side and only shut up once he realized we had paid for their screw up! Never again Dominos! Never again!

  50. Went to dominos in alabaster alabama on road 119 at 10:20 at night, sign says there open.big red letters..the hours say they are open till 11:00 employees standing around drinking soda….door locked they starred at me and never moved from there leaning stance…..bad business…

  51. over the years we have purchased our pizza’s from dominos; which we have enjoyed.On 5/24/ I went to a dominos neare where I was working..college pk st road 200..the pizza was cold when I returnd about 7 min away and the crust was uncooked,yes uncooked in the middle!!the topping was dry. the young man didn’t wear golves during prep.. it was not good,but I was hungery,so I eat some was a waste of 8.00 never again…….L Soule

  52. My husband brought home pizza from the hanceville Alabama location. Over half th’s cheese was off the pieces and some had no toppings. We called to let them know and th’s manger said he made it himself and it would not look like that. Basically accused us of lying. Isn’t the customer right anymore? Bad business. Will not go back.

  53. so twice now I have gotten food poisoning from the cheese bread, and this time I happen to be pregnant, I would think, they have cooks who would not under cook the bread and who could tell if the cheese is bad or not, this is ridiculous and I will NEVER, eat at dominos again!

  54. To whom it may concern,
    I live in Houston, Texas and on May 27, 2013 I notice an advertisement for a 2 topping large pizza for $5.99. When I called to try to place an order for a two topping large pizza I was informed that the special was only for certain days. So the next day at work my co-workers and I tried to place another order and we were told the same thing. Well I just viewed the advertisement again and the only thing that it says is that the offer is good until June 2, 2013. My family and I always order Domino’s pizza and this is the first time we have ever experienced an issue like this.

  55. On Tuesday night around 9:45pm (May 28) I was traveling with my daughter south on hwy 198 and a delivery driver in a silver saturn came flying up behind me so close I could not see headlights. I came to a 4 way stop at hwy 198 and hwy 63, before I could get to a complete stop the driver blew the horn and drove around me and took off at a high rate of speed. I then proceeded to Domino’s which was about 3 miles ahead. The car was parked in front and I went inside and asked for a manager. A young man came out and said he was in charge. The driver was also standing there. I explained what had happened. The person in charge said he would write up the driver and the driver proceeded to call me a liar saying he did not blow the horn but admitted to everything else, then proceeded to curse me when I asked him did he realize he could have caused a wreck. He then proceeded to tell me that I had no right to lie when he fought over in Afghanistan for my freedom, I told him one had nothing to do with another and brought my daughter into the store to confirm my story and he called her a liar too and she is 13! I have no reason to lie about the events. If the young man had apologized I would have left it alone but with his attitude,disrespect and with the person in charge not taking immediate action I have contacted the local authorities and will proceed with action if Domino’s doesn’t

  56. I tried ordering pizza for dinner and when I tried checking out it was charging me over $50 for pizza! The coupon I was trying to use was for $27! When I called a minute after to ask the guy why the total was so much he was extremely rude! I told him I didn’t want the food if it was going to cost $50!!! He proceeded to raise his voice and yell at me saying that now he had to throw all the food away because it was all done!! How was that possible if I called legit 1 minute after I submitted it online!!!!!!!!!!! He then hung up on me!!!! WORST SERVICE EVER!!!!

  57. the last time i when to a dominos i wasnt very happy.. that was years ago. last summer they had commercial about costumers saying their food was crackers covered in ketchup… so today i gave them another shot… and will never again. i had a pizza with crust thinner than a saltine… and it had extra cheese on it. if you offered a picture insert here i would have posted it but you dont, but believe me. i will never choose dominos over pizza hut or rosatis again.

  58. Never had a problem but the last seven months of service has been horrible. We always order for delivery they consistently forget to bring the whole order, another time brought someone else’s delivery and gave ours to someone else and just yesterday took one hour and a half to deliver one pizza and wings. The distance between us is less than a mile. The quality continues to get worse or maybe it’s because we receive it cold.

  59. This is a copy of an email I just sent to seamless after yet another disastrous experience with dominoes in west Roxbury, massachusetts:

    I wanted to let you know I’ve twice had problems ordering from this dominoes on your app. Last time the order was late, and it arrived with only my sides, and not the pizza. The driver went back for the pizza, which was cold when it arrived, and no one ever apologized.

    This time I made sure to give myself extra time so the delivery would be here when my kids got home from school. The app said 30-45 minutes. Over an hour after placing the order, it had not arrived. I called and a very unprofessional worker answered. He checked on my order and said it would be an additional 35-40 minutes (it had already been over an hour). So I asked to speak with his manager. He took several moments and then said, “sure fine.” He placed me on hold and after 5 minutes I was disconnected. I called back, was placed on hold again, and was again disconnected. I called back AGAIN, asked to speak with the manager, and honestly could not believe the man who I talked to was a manager. He had zero customer service skills. He was finally able to tell me my order was never received. This was nearly an hour and a half after placing my order, and after a previous employee apparently pretended to look up my order and quoted me an estimated delivery time. The manager did not have an explanation for me. He actually didn’t even have an apology until I asked for one. He offered to send out a free order, but told me it would likely take more than an hour.

    I want to be sure my account was not charged. And I strongly recommend you remove this restaurant from your app.

    Lani

  60. Dominos has really good pizza but the dominos I order from does not have great customer service! They are slow with getting orders out when you pick it up and even slower with delivery. I live just a flew blocks away from them and I’ve been waiting over 45 minutes for a small pepperoni pizza and a pasta bowl. I’ve tracked my order so I know exactly what time my order left the store. When you order for pick up the people behind the counter are rude and nasty. They get mad at you when you ask them questions and they spend more time talking about their weekend or their relationships that they pay no attention to the customers even while they are ordering! The delivery guy gave me my food after being an hour late from his window! He didn’t even get out of the car. The number is dominos #3537

  61. I would like to commend Steven from the Oakton store in Skokie,IL for his excellent customer service. He was able to resolve a complication with an order in an efficient and effective manner and he truly put the customer first. This was the best customer service from any food establishment I have received, even from a five-star restaurant. So once again, thank you Steven for your hard work and dedication to making the customer extremely satisfied with their experience.

  62. I would like to let you know about the store you have in Denison, TX. I went to this location to place an order and the young man working the counter was, for lack of better words, a complete smart a**. I asked there were any specials going on and he told me na not without a coupon. I placed my order and then walked out and set in my car. I noticed that there were specials on the glass that I had not noticed going in. When I went back in to get my order I told the young man that there were specials listed on the glass that would have given me a better deal. His response was well there posted right there. I thought you saw them. I also looked at the app while setting in my car and could have gotten the exact thing I ordered online for $7 less. I am very disappointed in the customer service I received at this location and will not be retuning.

  63. First time I have tried dominos pizza in years. It was the most discussing food I have ever ordered. The veggie pizza was soggy with liquid in the middle of the pizza. The Cali bacon was just as soggy. The boneless chicken was greasy and not crisp. Would never order from dominos gain

  64. Horrible service on 10240 w 75th Merriam,ks they mess up my order and call another location on college blvd to reasign the order and charge me TWICE …. That’s so wrong ! Dominos needs to do something about their customer service because it is terrible !

  65. I have called for the pizza 12:16 PM but when it has not reached till 01:18 pm again i called for the same then they replied sorry sir i have no information of your order
    is this the way when i was in hurry?
    And when the same pizza order should had been free when again they have put my order they have charged money for the same.
    See how is your service.

  66. I am upset. I have managerial experience in the pizza business and shame on your business. I ordered at 3:11pm today and received my order one hour later. i called manager and he said service was 45 minutes and your website quoated 17-30 minutes my home is 6 minutes away from your business. No discount no apologiez I paid full price for a cold meal. Shame on you guys never again will I order

  67. I just had the best customer sevice I’ve ever had a pizza place…and maybe top 5 experiences ever. The woman behind the counter was friendly, prompt, outgoing and knowledgable (server #4126, store # 113618). I don’t normally order from Dominos, just happened to stop in while visiting from out of town, but I will definitely order from your company again purely because this woman was so nice. While I waited for the pizza to be made, I saw her engage with her teammates and with other customers…all interactions seemed as fun and amicable as the one I experienced. Amazing.

  68. I’m really wondering why I downloaded you app. Order two medium two topping pizzas at 5.99 as your coupon says and when I’m done it cost me 7.99 per pizza and all I got is pepperoni and sausage pizza.

  69. While staying in a hotel in San Antonio, Texas, my daughter and I ordered pizza. We had traveled all day and didn’t want to go out again. When I called, my worrying begin, I had to repeat my order 3 times…I was told the pizza would be here in 30 minutes. After 40 minutes, I called again. I spoke with the same person, who said the pizza was on it’s way. One hour after my initial call, I called and asked for the manager…he assured me that fresh pizza would be at my door in 15 minutes. He claims that the driver couldn’t find us and returned to the store with our pizza. When the pizza finally arrived, 1 and 1/2 hours later…it was a twice baked, cold mess!!! To top it off, the driver said of his tip, “that’s it?”.

  70. Just received my order and I ordered chicken Alfredo pasta. The pasta barely fills half the tin and more then half the noodles do not have any sauce on them. I honestly will order from pizza hut because they have a way better product. I have a picture of it if you want me to send it in

  71. Hello Dominos brings thrills with their new sauce and crust as well as the new cheese. I am a resident of Las Vegas and the stuffed cheesy bread is one of my favorites. I called one of the locations for dominos and I was informed they did not have pizza dough. Weird and kinda disappointing seeing as though it IS a pizza restaurant.

  72. i called at dominos on east main st meriden i try to orderd the pizza and i had to deal with the rudest coustomer service.i lost appitie.

  73. We ordered a pizza for carry out this evening from the Chenal store in Little Rock. We ordered extra sauce, but got none, and the pizza was not only cold, but not fully baked. It was very disappointing and we chose just to finish baking the pizza at home rather than take it back to the store.

    It’s been a while since we had Domino’s Pizza. We’ll probably go back to Pizza Hut.

    Larry Welsh

  74. I ordered a meal that did not come. I called the store no answer for the rest of the evening. I call the next morning and the employee was total ass and hung up. Then does not answer phone after that. After an hour of calling back and no answer i drive over there. They are just letting the phone ring and ring. I confront them they all act surprised that i’m upset they then tell me to call manager. I call manager and answer machine says on vacation. Message service says to call alternate number and when you do its disconnected. I call the 1800 customer care and ask to have store manger to call me back . A week and a half later still no call. we will never use your restaurants again. we use to get delivery service 2 times a week. Our business will go else where. Since we are not worth a phone call. From a low level area manager.

  75. Today at 6:58 P.M. I ordered two peperoni pizzas and a cheesy bread from the Domino’s Pizza in 77 Meriden Rd, Waterbury, CT 06705. When it reached 8:15 I called to see what was happening with my order and they said that someone had received and payed for it. They then told me that they would make the order again, I gain started to wait the second time, then at 9:05 P.M. the order still hadn’t arrived, but when it arrived I received two cheese pizzas instead of the two pepperonis which I asked for. Then I spoke with the manager because I was angry with this problem and I wanted to know if he could fix the cost of the order and he told me the same price as for the first time I called. After I reclaimed for a while he decided to give me a credit for the next time I ordered. When ever someone orders from here they ask for the phone number and address and what the delivery man did by selling the pizzas to someone else outside of our household isn’t something he should have done.

  76. We recently were visiting the Newport, KY (fort thomas) area and placed an order online with dominos. We got an email confirmation of our order with an est delivery time of our order. It stated 15-25 mins. After an hour we contacted the store and was told it was ready for delivery. The person on the phone stated the online time was “not in real time” and assured us it would be fresh. 30 mins later our delivery arrived and was barely warm. We have never had poor customer service from dominos and normally wouldn’t complain, but at the time of delivery our kids had already fallen asleep. Just felt like we were owed a better explanation than online not up to date.

  77. I have lived USA for 15 years and now living in India for the past 5 years.. I called the tirmulgurry branch, secunderabad in India and placed an order at 7:52PM.. the pizza did not delivered.. I made 5 more calls within 1.5-2 hours andevery time they said it’s on it’s way.. Finally I called one more time and screamed and they said that order was not given now th epizza will be delivered.. I todl them I will show them the proof that I have called.. he said , show it to delivery person.. I did. They still were not apologetic.. I sent it back and decided to never eat their pizza again.. They lost one fo their customers, I usually order dominos every 20-25 days.. The delivery boy came at 10:20PM. The manager was named ‘Sai’.. I have two children 6 and 11 years old who wanted to eat pizza and finally they were so sleepy, they ate something else and slept.. And this is not the first time it has happened.. it happend once before also.. I hope the people at headquarters in USA are paying attention to the customer service that their outlets are providing in other countries and stopping the stigma that will be attached to their brand if they don’t stop such bad customer service.. Hope people take some action..

  78. I purchased 4 med pizzas from the dominos here in colorado springs colorado on n circle. I usually love the pizza and the service witch Is why I pay a little bit more to get it from dominos but this time I was very disappointed the pizza was horrible like it was not made right or sat out for to long before delivery… I also did not like the short attitude I recived when I phoned in my order I wont be purchasing a pizza or anything from this or any of the branches nor will I be recommending it.as these particular pizza were intended to be served to my daughters guest at her bithday part and after 40 people wouldn’t eat them because the evevn looked bad I still had almost 3 full pizzas left for a child to turn down pizza that really tells me the pizza was bad

  79. We are frequent customers for Domino’s at 199 Mystic Ave, Medford. Today, we ordered 1 Wisconsin 6 cheese, 1 pacific veggie, and 2 Mediterranean sandwiches. One of the sandwiches had a long hair (more than 2 in.). This is dis-satisfactory and negligence on quality check. The staff should be better trained on food preparation and quality control. Please check the food next time before it’s delivered.

  80. Usually we get very good service and great food from the dominos located in Pearl River (the one located on central avenue) but tonight the pizza was sub par. There was barely any sauce and the crust was dry and tasteless. This pizza sort of made me feel like I was just better off not eating it. I wasn’t that hungry to begin with, but if it had been better I wouldn’t have felt like I was forcing myself to eat it. If service continues like this I won’t even consider going there anymore.

  81. We picked up THE best pizza from the Dominos on First Ave in Evansville, Indiana. Thank you! Jody Armstrong

  82. Hello my name is Tessika. I ordered online at dominos.com for your alls location in Rogersville tn I waited till it said boxed and order and I went in to get it and well after waiting 10 mins inside I got irritated with my wait your employee not sure of his name but was a genuine jerk about it and his apology was extremely insincere and to be a place that wants business I as a customer should of never been told sorry a bigger order worth more came in after yours so we pushed it back I mean really that’s beyond unacceptable so after waiting I got a refund and took my family to another pizza location and had to wait again but at least it was done when they said it would be and wasn’t a jerk about it.

  83. Tonight we orders 3 pizzas online for carryout. My total at the end was 20.35 after taxes. When I went to pick up my pizzas the total just jumped to 26.00. I asked what this was about and was told I was wrong and this was the price. When I got home and checked my email the price was 20 and not 26.

  84. My roommate and I love dominos pizza! But each time we go in to pick up our pizza none of the people making the food are wearing gloves!!! I find this very unsanitary and almost makes me not want to get pizza there anymore.. I thought it was mandatory for people working around food to wear gloves??

  85. Good afternoon,
    I found myself having to address a situation I did not agree with. I order the complete combo meal over the phone at my dominos pizza store today. I had my wife pick it up on her way home.
    I asked the order taker to add 16 piece Parmesan bites because they are very good. This would make my order have a total of 32 bites.
    When my wife got home. She was not given the 2 liter bottle of soda and also got a total of 16 bites. When I called the store, I explained myself to a new kid that kept putting me on hold to ask someone else the questions. He eventually had me talk to the manager (Addison) about what happened after on hold while they explained to each other what was happening.
    When Addison got back on the phone, he told me I had 2 option, I could go pick up the soda and pay for the extra bites or they can deliver the soda without the bites, but if I wanted the bites, there would be an extra delivery charge. Now that’s unexceptable!!!
    I asked him if he could give me the bites I ordered for the enconvenience when they delivered my soda and he stated “nope, I need to pay for them”.

    There was no customer service here what so ever! I have seen other more professional employees at this store that could run it better. I am also afraid to actually send this in considering they know my address.

    The store is on 88th & York in thornton, co

  86. I sue to love dominos my p[hone number is 609-338-5612 I live in la they should have my number in the computer, I tried to use your online service it sucked and when I call the nearest location THEY took my order then called back 10min later and said we don’t deliver there the second time I was put on hold 5 times my friend showed me how easy it is to make my own pizza and save money and not have a headache.

  87. Really disappointed for the first… I ordered a sausage marinara pasta and normally it’s great. Today was very different. There was hardly any cheese on the pasta and normally it’s hot and crusted with cheese.. It just was thrown together.. I am hoping that this doesn’t become a consistent thing when wanting to purchase a quick meal for my family.

  88. The Artisian Pizza has awesome flavor, but VERY small and miss represented in size, Most certainly NOT 13×9 and I was very disappointed. Felt like I was mislead after seeing it online and reading it was 13×9. I could eat the whole thing by myself. Should be advertised as smaller in size because it is!!!!

  89. Was very disappointed to see employees fixing pizza without gloves. One employee was fixing an order, stopped, pulled up his pants that were falling down, then proceeded to finish the order. I ordered a thin and crispy and it was so burnt that i refused it. The next one was not even what i had ordered, but i took it just so i would not see them make another pizza with bare hands.

  90. Today the weather was too hot for me so I decided to order pizza. I was forced into retirement last year, and with my limited income I have little discretionary income. When I ordered my pizza from Yelm, WA today I wanted some specifics, including having my thin crust pizza cut into 8 pieces like a normal pizza. I tried using the online system and it kept showing one of the pizzas as 8.03, not 7.99 as advertised. I couldn’t figure out why, so I called. The young man who answered also didn’t know why, so he adjusted the price and told me the two pizzas would cost me $17.37 with tax. When I arrived, a dark-haired (no id tag that I could see) told me the price was $17.41. I told her I was quoted $17.37. She put her right hand on her right hip and corrected me that it would be $17.41. When I again said that we had corrected that when I ordered, she turned, pointed to the order board and told me I had ordered premium toppings. She offered to make the pizza again with different toppings. I told her I wanted to see the pizzas. She turned away, apparently angry with me, and went to get the pizzas. She threw them down onto the counter and backed away, never offering to open the boxes and show me the pizza on top (or the other). She put her hands on both hips and glared at me to see what I would do. I opened the top box, and found the thin crust was cut into all kinds of pieces, not the way I ordered it. I turned and walked out. This was about 5:15pm. I do not know this young woman’s name.

    I went to Pizza Hut 1 block away, and ordered my pizzas again. I also told them I wanted my thin crust cut into 8 pieces, not a bunch of little chunks. They made the order exactly as I asked, and I did not have to pay $2.99 for a tiny bottle of pepper flakes. They gave me as many peppers as I wanted without a hassle and without having to pay for them. Again, limited discretionary income.

    So far I have told 5 people about my disappointment. I also have a Facebook account. I am unhappy about this complete lack of service. And I want “Dave” to know about this.

  91. Our pool ordered three small pizzas from dominos online and forgot to supply garlic sauce and Parmesan cheese. The delivery man didnt even take time to count the money received and walked off before getting confronted about the situation. After calling the restaurant, we were told that it was “not their problem” and hung up on by the manager. Their customer service was awful and we do not intend to order from the company again.

  92. I just called into the Nazareth location. I had a not to good expirence there prior and had talked to a woman manager. She told she would put a credit on my account however when I called today there was no such credit. This was supposed to be there the end of June. Today Jeff was the manager on durty. I have never talked to a manager so rude. He was raising his voice and on top off he was talking over me. I thought you listen to hear what the issue was first then try to fix it??? After putting up with this for about 10 min going back and forth with him I finally asked for a supervisors phone number in which Jeff and arguing about giving to me , he then filly asked if he could do something for me. My reply was no, if he was going to do something he would have already offered. This is an example of someone who needs a better understanding of what customer service is.

  93. We love Dominoes. My husband is from the Mid West and it use to be our favorite pie for pizza night. A while back Dominoes starting adding a 1.95 + tax charge to all delivery orders but this additional charge does not go towards the actual Delivery Driver whose main source of income is tips. Whatever reason being used to justify this extra expense is morally wrong. You know it, your drivers and your customers.

    This charge undermines your Delivery Drivers income potential and your opportunity to do something good. One could even deal with the cost being split but to hijack this from your drivers is disgraceful and Dominoes should be ashamed. Is Dominoes owned by the Mexicans or Chinese or someone who could care less about our country and our people. No need for them when companies like Dominoes exist.

    Semper Fi to our country and our people.
    A disappointed Marine

    Sonja Smith

  94. Dominos Store #3177 in Cutler Bay is the worse excuse for a pizza shop I have ever had the misery of using. This store and its sorry staff are the reason I will never use another Dominos ever. I’m still waiting on an order over 1 hour and ten minutes. I just called and they have no record of my order. Then another guy comes on and says be there in 10 minutes. Just talked to manager to cancel order. He said accept pizza and canceled payment. I will give him credit for that but refuse to use Dominos. Every time I’ve ordered in the last year there has been an issue.

  95. I bought two pasta bowls, the lack of sauce on the ones that was made on Wednesday, August 14th is unacceptable.

  96. I had ordered food from the dominos in Norwich Connecticut that was discusting .. I sent an email to the main company .. And they got back to me apologizing for the horrible service .. They did tell me that the store that I ordered from was independent and that they would contact me within 3 days .. I have heard nothing it’s been over a week .. I must say the service is terrible on every level .. Like I said in my first complaint, I would have had better meal if I had gone to McDonalds and that not saying much for the food I got that night at dominos .. Now seeing how unimportant my complaint was and not having anyone try to resolve my issue shows me that your customers don’t matter .. I spent 13.00 on food hat I would not feed to my dog .. I am very disappointed in my full experience with dominos ..
    Gail Korten

  97. the people at the lake mead and belmont they charged us twice for the pizza then we get there they had cancelled our order then they said we have to wait three days to get the money that they charged twice we didn’t even get the dam pizza they we the most unprofessional people I will never buy dominos ever again

  98. Why doesn’t Domino’s drug test their DELIVERY DRIVERS? I have had pizza delivered in Edwards, Colorado several times. Only once did the driver not appear to be under the influence (alcohol, pot, or both). I thought that was illegal, but evidently not for delivery drivers at Domino’s. It will be if they have an accident. I called and complained to the manager who told me no drug test is in place. Really?
    Thanks for caring about your customers. I am no longer a customer, as I feel I am endangering society by putting your drivers on the road.

    Ken

  99. Worst service I’ve ever had. This company refused to deliver to my residence because they said I was a block out of their delivering area. Then they told me to call another store which doesn’t deliver. I will speak to all of my friends how unprofessional this business is and will never use this company again. Terrible experience.

  100. I was very disappointed and refuse to ever purchase dominos again. The customer service was terrible. My order was taken wrong by the delivery man Philip ( I even tipped the guy for carry out) . A receipt was never given and when I returned to correct the order the new teller Jasmine was rude and would not hear me out. I have never been treated so rudely in all my life. I will never order dominos again and will remind others to chose a different pizza company. Store number 8458 worst company ever and they still didnt give me a receipt.

  101. hi I want to recommend employee jesse . he works at the caldwell idaho store over 8 months now and he is great at phones- inside work set-up am take down pm ovens pizza closes mostly and he does a great job pays attention to detail thats manager material there. he can do it all. i have seen him work and he is a really great employee but rob the manager won’t give him a shot at moving up to an insider or management i asked rob and he said he is too good of a driver .i am sure he can get other good drivers, i just want to see a young person get the deserved respect and job and pay he deserves especially when rob the manager said that the drivers will not get raises and only make 6.00 and hour . hardly seems fair, to keep employees down for your own bonus. just what i have seen as a purchaser over 8 months thanks david i hope this will help someone see what i and others see in this young man jesse.

  102. I am very disgusted with the dominos in boutte la. I like 15-20 minutes away and it took an hour to get my pizza. I got it at 8:00 pm when the dominos tracker claimed to have delivered at 7:28pm. I will never order from a dominos ever again. You need to get your stuff together dominos. This is ridiculous.

  103. I ordered a pizza from store # 3612 in 188 union turnpike and this is my third time orderingfrom them. The first time i ordered, i ordered a pizza with no cheese because my little brother is allergic to dairy products and he cant eat cheese so i tell them no cheese , just chicken and marinara sauce but the pizza camewith cheese. I called the store three times but no kne picked up. The second time they did the same thing. I called but no one picked up again… My little brother couldnt eat it again because what if there was even a little cheese it would be dangerous for him… So the next time i didnt want to order from dominos but my husband said to give them another chance and this time i ordered two pizzas and breadsticks. I put the order in at 1:56 pm and the tracker said that the deliery person left the store with my order at 2:15 pm and yet even at 3 pm, i didnt get my pizza. My husband called at 3:05 and they finally picked up after 2 tries someone picked up and said that i should’ve received my pizza already. After that, the delivery person came to my house 10 minutes later and one of my pizza had cheese on it. I called again but no one picked up. Its like they don’t even care. So why are they working there.

  104. Wawww. Store 4331 Columbia pike arlington VA.
    I don’t even know where to start ,If this is how your company handles business it is a shame you are in business.
    Stephanie , the worst manager , rude ,the worst customer service I ever experienced . It’s about 14″ hantoss pizza almost 32 $ . Ugliest pizza I ever had so when I Spoke to Stephanie telling her that I can’t eat this , is there anyway I can exchange it or get refund ( the guy I spoke to before her he told me we apologize but u can get credit for your next order , sounds good) . Stephanie got on the phone , she said we are so busy, do you want to put a new order and I’m going to charge you for it !!!!!!! I said I’m not calling for a new order she repeated again yes or no , I said no , she said bye !!hung up!!
    Yes .

  105. Ordered the carry out special. 2 large single toppings. Told 25 minutes. Normally takes about 10-15 but thought it would be worth wait, I was wrong. Arrived 30 minutes later to a lobby full of patrons all being told to wait 5 more minutes. I was told the same. 25 minutes later I stood in line to inquire how much longer I should be expected to wait. I left after being disgusted by managers treatment of staff. Upon entering a delivery driver held door for me & mgr. yelled at him for not exclaiming “driver in” when he arrived. Had he done so he would have yelled in my ear and ears of about 10 waiting guests. Firing my 25 minute wait I continued to hear mgr. yell & scream at workers for nothing. Yelled about phones(which were being answered promptly), yelled at drivers again, yelled so much I had to leave. So now it’s 6:30 on a Friday & all the Restaraunts are an hour wait. Due to the m

  106. Ordered the carry out special. 2 large single toppings. Told 25 minutes. Normally takes about 10-15 but thought it would be worth wait, I was wrong. Arrived 30 minutes later to a lobby full of patrons all being told to wait 5 more minutes. I was told the same. 25 minutes later I stood in line to inquire how much longer I should be expected to wait. I left after being disgusted by managers treatment of staff. Upon entering a delivery driver held door for me & mgr. yelled at him for not exclaiming “driver in” when he arrived. Had he done so he would have yelled in my ear and ears of about 10 waiting guests. Firing my 25 minute wait I continued to hear mgr. yell & scream at workers for nothing. Yelled about phones(which were being answered promptly), yelled at drivers again,talked down to staff who were all working very hard, yelled so much I had to leave. So now it’s 6:30 on a Friday & all the Restaurants are an hour wait. Due to the misrepresentation of the wait time I wasted an hour and now must wait some more & will miss my wife’s flight out of town or go hungry. The mgr. on staff at 6pm at store 9650 should be fired for the way he treats staff in front of patrons. The lady sitting next to me, who waited 45 minutes for her food, is from Ann Arbor, MI & was equally disgusted by mgr. she told me she knows an Executive at dominoes & would be sharing her experience with him. I hope she does!

  107. Today I went to Dominos at 5375 South Broadway Tyler TX. The employee was taking a phone order. She then took my order, went to the computer, put in my information & then proceeded to make the dough……their hands were never washed before touching the dough & there were not wearing gloves. This is unsanitary & is against all health codes that I know of. I doubt that I’ll ever go back there. Maybe you will look into this matter. I love the pizzas but don’t wish to eat food where there is a great lack of cleanliness.

  108. I went to my local Dominos and asked for a Brooklyn style and I’m told they can not cook without destroying it. If you can’t cook it take it off the menu.

  109. this is the second incident I’ve experienced at the domino’s on smith street in brooklynit took the person behind the counter 8 minutes before he can take my order because he was too busy filing boxes.I’ve been placed an order and gave him a 20 dollar bill he looked in his cash box and he noticed he had no change so he told me he’ll give me my change later who does that?what kind of business has no change for a 20??? the last incident I had with themwas fake gave me a sandwich I never ordered.I arrive to work to find a saugage sandwich when I ordered chicken. I came back 1 hour later with the sandwich and asked for a refund. I know for a fact someone got the wrong sandwhich as well becuase the sticker on mine said someone else’s name. Shitty service here going to stick to the local pizzerias

  110. Hiiii,
    Yesterday I went R Deccan Mall with my 7yrs daughter Anushka.The employee was taking a phone order, ummm what was the name…yes sheetal She took my order, went to the computer, put in my information & then proceeded.sheetal not only taken my order also behave me & my daughter as family.I am very impress with har nature & service given to me by dominos..this my 1st experiance..I am very happy…Thanks

  111. I have a complaint on the Dominos. My son went on a interview. It was 09/14/2013 Olive Branch, Miss. looking forward to working being first job. His contact person in Olive Branch, Miss. told him today 09/30/2013 that he did not get the job because he missed more on the math test than he should have. You are not going to hire him because of that. Come on you don’t have to do alot of math to work at Dominos do you. My son does know how to add, subtract and mulitipuly. There were other applicants there as well.
    Sincerely,
    Discusted
    Mrs. Tracy Moore
    Bryan K. Fanney (son)

  112. I ordered Pizza from you east aurora west Naperville, location the pizza was the worst I have ever had, call the store back and the manager was so blah about the whole thing he just said I will send you another one in 35 min, it is still not here. we normally order Pizza from the Washington street location and we have been very happy. I guess people in west Naperville do not care about the quality of pizza they consume. The pizza was very very bad, an the manager was to busy to here my anger.

  113. I ordered a crunchy thin cheese pizza, I waited over an hour for it to arrive and when it did it was cold. I am a vegetarian and have not eaten meat in sometime, I was disgusted to find that there were bits of meat all over the pizza. I will not be ordering from dominos for a while if ever again.

  114. I ordered a pizza and sub last night and it was cold and had very little toppings I would like to have this sovled it was not the best food

  115. Once again our pizza was cold and the thin crust we ordered was dry as burnt. Where can we send these pictures? We love dominos but this is unacceptable and it keeps happening.

  116. This is actually is not a comment but a complain.
    We are long year customers in Dominos Pizza. We really enjoy the taste and the price. On Saturday, October 05, 2013, around 3.30 p.m. we visited the nearby Dominos pizza store on 8700 Flower Avenue, Silver Spring, MD 20901. We ordered a medium sized chicken pizza with Onion, and Jalappeno peppers. The supervisor, a middle aged man, between 45-55, charged us $16. 75. Just we gave him $20 and he gave us 2.25 for a change. But told we him that is not the amount and he gave us one dollar more. Knowing that even that is not the price, we asked him the price again. He lied and tried to cheat us. Even he was not polite as we expected. We cross checked other people in the store who was picking up or ordered in case there is a significant price change. He didn’t provide us a receipt in the first place. That is really cheating and stealing of money. We asked him to refund us and he did at last crying out loud. Is that the proper way of treating customers? We left the store telling him that we would tell the story to the concerned body higher.
    We would like to urge any official who reads this comment to take the necessary action.
    Thank you.

  117. Its friday october 11, 2013 at 9:38pm i called my local dominos on south capitol st in washington dc amd a women answered the phone i was calling to get pizza delivered to my house which is literally 3mins away and i was told that they were not delivering to my address when the only part of my address i got out was my building number so unprofessional and very rude

  118. I placed my order at 8:51pm. I get that it may take an hour with it being Friday. But here I am waiting at 10:40pm and still no pizza. I have tried to contact the store 5 times ten minutes apart starting at 9:50pm but everytime I call the line is busy. As a paying customer I don’t think there is anything that will ever make me order from this Domino’s ever again or refer other people to do so. This is just plain old wrong. I was tracking the order and it told me that treVon left with my order at 9:35pm. I just checked it again and now it says Leon left with my pizza at 10:26pm. I mapped out the dominos I ordered from and its 9 minutes away. What is wrong with this picture. If you can’t deliver there are several other pizza places in the area I can order next time. This is my fault because I choose Domino’s. Fool me once……… BTW 10:50PM still no pizza!

  119. Maybe u should hire English speaking people. I’m sure the guy in ur commercial wouldn’t be too happy with the things I have to say. Dominos is bullshit!!!!

  120. The pizza finally got here, and it fucking sucks. I can’t believe I wasted my hard earned money on this fucking junk. You guys fucking suck

  121. I ordered a medium pan pizza last night. I normally love these, but the one I recieved from the dominos at 1113 Hennepin in minneapolis was incredibly thin and floppy. The crust was the only decent part. Every other time I’ve ordered one it’s been thick and fluffy and crispy on the crust. Did you change the thickness of the dough? Either way it was a dissapointment.

  122. I placed an order online for pick up and upon getting home with my order discovered that the icing had been left out of the cinnamon sticks. We called to let them know and they offered to give us an icing if we wanted to drive all the way back there to get it or we get one the next time we ordered…that’s it? no making it right unless we come to get it. In the meantime we will not eat the sticks cause…no icing. I don’t order their desserts ever just got this with a coupon special order and I explained this and asked what would I do with just icing next time I order…they said “well you can come get it now”. Really? that’s the answer? They said there was no way they could bring it to us cause drivers were all out and too busy so sorry but it’s it’s just icing they said. And that is right but I didn’t get it with my order and ordinary this would be ok as everyone makes mistakes but their attitude about making it right is what really upset me. They treated me and this situation as if it was not important and like oh well. So ok…no more business from me.

  123. My family and I usually order from Dominos if we decide to have pizza delivered. I typically place my order using your website, however after two failed attempts at placing my order online tonight, I decided to call and place my order. I just wanted to let you know I always use the store on Forsyth Road in Macon, Georgia. The customer service and pizza is usually good. The pizza I received tonight however, was especially awesome! This pizza could have been on a commercial. It was a perfect! It actually had generous toppings. Give me the cooks name so I can order when ever he’s there. I couldn’t be happier with your company. I called the store to give them this compliment, but the line was busy each time I called. My son told me I should send an email to the corporate customer service because there was a greater chance it would be read and hopefully passed on. We hope that you will let the Forsyth Road store know they did an awesome job. The young man that took my phone order was exceptionally nice. I wish I had his name. I think he may have been fairly new, because he was asking questions to someone else. I want to close by saying I had the PERFECT pizza for once. It wasn’t okay, it wasn’t good, it wasn’t alright….it was picture and tastefully PERFECT!!!!!
    Sincerely,
    Mrs. Patricia Bruni
    -a loyal and satisfied customer

  124. Hi am harshad from goa baga beach..your service is fuckoll ..I order pizza , delivery boy came after 1 and half hour ..this is very bad taste …since 2010 I was ur customer …no more orders…and that manager gave me bad words after asking him to give free pizzaa….neways thanks for ur bad service …u r loosing u r customers…

  125. I made a simple order from Dominos pizza of a pepperoni and a barbeque chicken pizza. they gave me a pepperoni, and a barbeque pizza with Little to no chicken and yellow cheese! i never said yellow cheese. i am a constant customer and i love ordering online. i recommend the App and pizza to all my friends. How embarrassing would it have been if i wouldve shared the pizza with my friends. so upset! :( i prefer not to eat that misery of a pizza. i have proof too of the let down pizza. very disapointed dominos, you failed me

  126. The service this evening was terrible. Not sure why you would take an order and then continue to lie about the the delivery time, my pizza has been finished for well over an hour an hour and still waiting to be delivered. How fair is that. I think the manager is irresponsible at best. How does dominos begin to allow this. I am referring to the Eatontown of red bank location

    Bit even a phone call about the delay . In fact continual a lies about futile deliveries

  127. I’m receiving the worse customer seri e I’ve ever received in my entire life, I’ve been on hold for 30 minutes and have called several times and my order still hasn’t been taken. This is ridiculous especially because I’ve been a very loyal customer and recommend it all the time, the employees have been nothing but rude, it’s really a disgrace

  128. I just ordered a pan pizza for pick up. When I arrived at the stie#8433. I was told that it would be just a few minutes. After about ten mins. They told me that they had to remake the pizza. ( unfortunately for them I heard the people in the back saying they had made the wrong pizza.) Just tell me u screwed up. The service in this store continues to deteriorate. They are either to busy to handle the work load or whatever. This kind of service is vry unsatisfactory. Hope they can fix this issue ir they wil loose customers

  129. I ordered a Vegetarian Pasta after the lady takes about 10 minutes to come up to the Register. Once I order they not only take another 25 minutes for my pasta but they gave it to me burned. Really disappointed, because I was the only physical customer at that time and had the worse customer service. I USED TO LOVE DOMINOS. </3

  130. Just ordered my pizza and picked it up. When I got home I noticed that 2 of the items I requested on my pizza were missing ( banana peppers and bacon, my favorite things) I could not go back to the store or wait for another pizza to be made as my 3 yr is sick with the stomach virus. I ordered pizza because I wouldn’t have to cook with him being sick, I do not like to spend money on something that is not correct. I ordered from the Mccomb, Ms dominos on Delaware rd, I waited 5 minutes at the drive through before being acknowledged or greeted, and then got a pizza that was not correct to my order. The numbers in the box are 185454 and 454. I paid $14.97 for an incorrect pizza. I am in no way satisfied with the service or the pizza. There were 4 or more employees standing near the window and no one acknowledge us at the drive up window. Poor customer service!!!!

  131. I’m not sure what is going on with my Amsterdam,NY location, it is usually very punctual and delicious. The last two times I have ordered my delivery was less than satisfactory. Last time the order was cooked incorrectly but because of my previous experiences I just ignored it and chalked it up to a busy night. Tonight I ordered two different pizzas, one was way under cooked and half the cheese had slid to one side of the pizza. The other was burnt and super salty. I am assuming the saltiness may have been because of the cooking process since the pizza (Philly) is usually somewhat salty. The burnt taste must have made the salt become overwhelming, either way I will be taking a break from ordering from my local dominos until management resumes it’s previous consistency or I find something I like better at another pizza place,

  132. It’s Tuesday at 7:40Pm and after calling the store in Coral Gables, at Ponce de Leon Blvd. and SW 14 St., more than ten times
    we were put on hold and treated disrespectfully, we were rushed and
    the excuse was that they are too busy. That should not be a problem, it’s a business to please the customers for goodness’sake.
    You should have a few more people working the dinner schedule.

  133. The pizza was just a waste of money .But the calazone pockets were amazing the filling was fabolus.But the was very dry ande vry hard also, so i suggest that to keep a little moisture. thnk u

  134. Placed an order online. When the order was placed it said that it would be 15 to 20 minutes until the pizza was ready. Using the tracker as a guideline the pizzas had still not been places into the oven an hour after the order was placed! When I called to check on it they said that it could still be another 30 minutes or longer!! I understand that things happen and it gets busy especially on a holiday. But to not have the curtesy to call you customer or let your customer know that it is going to be longer than expected is just poor customer service. Not to mention the poor attitude the two associates had on the telephone. Needless to say Dominos will not be getting my business anytime or maybe ever. Learn to treat your customers better and provide better service.

  135. I recently ordered from the Dominoes in Luray, Va. This is not the first time they have messed up on my order. The first time it was taken to the wrong place and I had to wait over an hour for my order. The second time was tonight I order 2 oven baked sandwhiches and a pizza, it came to the right place but the sandwhich that I ordered was wrong. I had asked for a only steak and cheese and it came with everything on it. This dominoes use to order from but im beginning to wander how they are still in business if they keep messing up on orders.

  136. i went to your store in shimla and ordered a pizza with extra cheese , it was my wedding party for my wife u know they gave my pizzza with a very less cheese and while i talk to manager he said i cant be changed because i sprinkle orgenoes over one slice, if managers are having such attitude what your rest staff we4 can expect? now i will never come to shimla store bad experience

  137. This is for Dominos Pizza #8491

    So I walked in [11-6-13] and a guy named Aaron helped me. First of all I couldn’t talk to him face to face, because he smelled like marijuana. Second, he was very rude, he couldn’t put words together to talk. He talked with a bad attitude. Who hires someone who smokes marijuana? and even worse with a bad attitude? I want him drug tested A.S.A P. Hope this gets resolved. Here’s the story, I ordered online for pick-up. He slammed the phone on me did not say goodbye or thanks none of that. I let it go then I came to the store, same attitude. Looks like he hates his job, I did not comment to him or anything, I just took his name. Such a rude person and no place in the customer service industry. So this is my personal complaint to the corporate office. They have to do something about this person.

  138. I ordered pizza from your store in red bank nj for dinner. Using the iPhone app I found a coupon and ordered on line, 2 large 1-topping pizzas, a 16 piece Parmesan bread bites with marinara sauce, and a 2 liter of coke. But when it arrived the bread bites had spilled into the pizza carrier and I only got 8 out of the 16 without any marinara sauce. I’m very disappointed with this service, and I won’t be ordering from your company for a while after this.

  139. You lost our business today. It took too long to get the website to work, so we called you. We asked for a coupon we found online and your people were very rude in telling us we could only use the website, that did not work. I am the customer in case you haven’t figured this out. All I asked was you honor an online coupon. We went to another pizza place and will continue to do so..

  140. I normally order Pizza Hut but saw a Dominos commercial and decided to try you guys tonight; major disappointment.
    I ordered from your store on Ponce de Leon Ave in Atlanta, GA (30308).
    I ordered online for delivery a medium 2 topping pizza and, 8 piece wings with 2 sauces and a 2-liter Diet Coke. My pizza had barely any sauce or toppings which made it extremely bland. My hot wings were soggy, cold and also had barely any sauce. I dint receive the 2 bleu cheese dressings I ordered for my wings. And my expected Diet Coke was a 24-oz Coke.
    I am honestly mad that I spent $20 on food that I tasted and threw away. Major fail Dominos. Next time I will go with what I know and stick with Pizza Hut.

  141. WOW!!!!!!n did dominos really revamp things?? it is the worst and I will NEVER order online or even attempt to call this ridiculous company EVER!!!! WHY??? WHY would you have an online service that completely DOES NOT WORK???????

  142. The last time I ordered at dominios in Las Vegas. Both times I was only able to pay with a 50. Your driver told me he only has 20 dollars. There only allowed to carry that much. So I had to tip him 15 dollars. Sounds reducilious right? Well the sec time I ordered I told them I have a 50. And a lady with a attitude said well I don’t know what to tell you. Our drivers can only carry 20 on them. First off you guys can’t accommodate someone that can only pay in large bills. You have no way of giving them a little extra when someone calls in and says this is all they can do. No where on your web site does it say that. This makes me not want to order from you guys

  143. Ordered pizza online, at 11:01 at the Kingery Hwy willowbrook, IL store. Pizza was to be ready at 11:30 on 11/12/2013. Order would not accept gift card. Called the store and he said I had to order specials online so I ordered as cash at 11:10 and changed pickup to 11:40. When I reached the store he said he did not have my order. He first completed his delivery order then put in my order and I had to wait till 12:20 to get it. It had very little sauce because they were on their last sauce packet and they were out of red peppers. I was 50minutes late meeting my group and they said the pizza needed more time in the oven. I called the store and asked for the manager but so far no one has called. Should they have stock of the basic supplies and I should not be delayed because the store was shorthanded with only one person. What about the domino’s guarantee or does that depend on whether you have a good owner/store manager

  144. I think the new recipe has too much of a garlic taste. I know yall tried to put more flavor to make it better but yall went over board, I really did not enjoy eating dominos any more which is sad because it was my favorite.

  145. I placed an order over the phone today and placed an order for two large 3 topping special and after i told the rep the toppings i was told it would be 21.00+. I asked why so much! Because the special advertise is for 7.99 for 3 toppings. The rep told me that special is for two toppings only. I told him that’s not what ordered before and what i found online earlier today. He told me i could pay more for 3 toppings or change to two or less toppings. So i changed the order. When i arrived the sign on the window clearly states 3 toppings so i ask the person at the counter and he told me that the person that took the order probably didn’t know about the promotion, Really? Them he proceeded to tell me on one of the pie i had asked for extra sauce and that was a topping, really? Incredible. Not even accepting responsibility. This will be the last time i visit this location.

  146. Your austin tx location has horrible customer service i was hung up on 4 different times after being placed on hold then to tried to ask them not to put me on hold because of what had happened and he blammed it on me said the more i called back the longer i will be placed on hold i will not ever order from dominoes again papa johns from here on out atleast they know how to treat people

  147. Obviously they need to get someone else on the lines cause that little boy they have workin isnt listening to anything anyone is saying

  148. Dominos pizza on leechburg road in new Kensington pa.. Needs to be commended they are fast and get orders perfect every time .. At least twice a week.. And when I hit the tracker and see that mk is making it I’m extra excited because they make it exactly how I like it..I’m 100 percent happy with my local dominos .. Maybe you should hold a class at this store to show others how it’s done

  149. i order dominio’s pizza every two week, and today i got my pizza it has hair on it and call in store from where i order pizza and it not that i order first time from that store, manager give place a new free pizza for me but i didn’t took it ,the manager and who ever was he, he was very rudely talking and he told me he dont care if i complete about him online. store number was #4500 Jersey City Summit Ave, (201) 714-9600. what if i have that hair and got reaction, he was so rude. he was speaking in Arbic and he sound like he dont care about anything i’m really upset with this.

  150. Dominos should display better customer service. The same person that took my order, made a mistake with my order. In my order I asked for a diet coke for my diabetic child. I was only given the regular drink that I ordered for the rest of my family. When I called I was told that if it doesn’t show in the order tthere’s nothing can be done about it. I believe that’s just rude and don’t believe I would be ordering there ever again. I’ve worked in customer service myself, and would never treat the customers that way. If doesn’t know that the customers really pay her salary, without the customers, she would be without work.

  151. I recieved my pizza cold. Only thing that was warm were the cheese sticks I specifically said I wanted half cheese with pepperoni and the other half with spinach. I recieved a pizza with no extra cheese and no pepperoni and completely covered with spinach. I always ordered at this place but I’ll think twice again since the not-so-gentle man who answered the phone was extremely rude and wanted to rush me off the phone really didn’t let me talk. I was asking him a question and he said I ordered wrong. I think this issue needs to be addressed.

  152. Spoke with the Manager of the store in St. Thomas and I was appalled! I ordered 2 medium pizzas, 2 cheesy bread, and 2 lava cakes. While we placed our order over the phone…the “manager” asked for the address and wasnt fimiliar with the address because it was new so she interrupted to ask what she needed to do to get an apartment here. I proceeded to provide my method of payment. We were told the wait is 1.5 hours? We said fine and patiently waited. The delivery man finally arrived an hour and a half later and didnt have our cheesy bread. I then called “the manager” and explained that I was missing our cheesy bread. She apologized then said she saw my cheesy bread in the oven. She asked if I could hold and I said yes. She came back and said she never entered cheesy bread I never told her. Yet she said she saw my order in the oven. I then asked if it could be delievered and she said there is a 18 dollar minimum. I informed her that Domino’s has inconvenienced our family and it would greatly be appreciated if it was delivered. The “manager” got frustrated and hung up on me! How rude! I’m not sure if this is Domino’s culture but it’s a culture I would NOT want to be apart of! Unprofessional, unethical, and uncouth!

  153. it shouldn’t take 2 hrs to deliver a pizza !santee domino,s was not only slow but not very polite. We will never order from domino’s again!!!

  154. I have never had worst service in all my years ordering at dominos then I did tonight. I ordered a large two topping pie and cheesy bread from the dominos on the upper west side 107th at zipcode 10025. At first it was suppose to be a pick up but then I called back and asked for it to be delivered. The guy said sure fine not a problem. When the delivery man shows up the price is different from my original order. I called to see why the price was different the man then told me that because I change it to delivery instead of pick up they changed the price. They didn’t tell me anything I said I wanted to cancel my order because if he would have mentioned that to me on the phone I would have gone to pick it up. He asked me did I want the order I said no I want a refund and he told me he wouldn’t refund my money back to me. The delivery man left with my order and I didn’t get a refund. I don’t know if this is how dominos is working now but this makes me wanna take my business somewhere else. This was completely unexceptable and unprofessional I am highly upset with the service I received tonight. If you can please email me back I would gladly appriciate it.

  155. Called the south bound brook nj domino’s at 11:45 to order a pizza for pickup and they told me they were closed. The manager was rude and disrespectful. Last time i checked it said you stop taking order after 12 AM.

  156. i ordered pizza 11 pm now 1:20 am and i m still waiting i called them three times they said to me on the way bla bla they were so
    rude and disrespectfu

  157. I am handicapped unable to cook and have been waiting 3 hours for my dinner. They were rude and even lied to me and said there was no answer when delivered.

  158. My wife ordered a pizza online at work for the kids we got together n when the pizza got here i couldnt get the pizza cause my wife was not here to show her id for the credit card purchase.So they took it back to the store even though the pizza was paid for. i called the store in the manger hung up on me. Im most def not orderin from there again

  159. I order online from dominos regularly (twice/mth) from same store and usually have no issues however tonight the pizza delivered was not the pizza I’d ordered. I called the store and they transferred me to who I assume was the manager and I examined to him that I order regularly and am a happy customer but tonight I was worried that the wrong pizza was delivered to me. He was very short and just said.. We delivered the pizza you ordered. I was taken aback so I just said I’m thank you and he hung up before if even finished saying you.
    Anyway. I can order from all sorts of competitions in my area and I choose dominos. I wasn’t looking for anything other than I thought I might have someone else’s pizza and theirs mine. I don’t normally complain but that is just not how to handle a customer who regularly supports your business’s call.

  160. We order the same thing at least 3 times a week. Today we order and the item is 1/2 of what the portion normally is. We expect the same portion size each time we order. We were warned about Dominos

  161. So ordering online… I did not realize that my last address listed was from the time I visited New York.. When I seen that me placing a order was sent to the wrong address I immediately called the store… Only to get a guy who was rude asking me why I’m canceling my order. I explained to the gentleman that I put the wrong address and to not send the order to that address and to cancel it… Still rude he asked why.. Which I thought I made myself pretty clear by saying it was the wrong address. He then asked did I want to send food for someone else! Which now I’m thinking. Why would I call to ask to cancel a order if I wanted to send food for someone else. He say okay… And as I’m speaking hangs up on me. My problem is I know I made the mistake by not paying attention to the address but I tried to rite my wrong doing by calling before the order was even made.. Only to get a rude employee who makes me feel like I shouldn’t even have place a order with company to begin with… Or be a bitch and send the order and not care of If sent it to the wrong address at all..

  162. I need to let your company to know that I was trying to place an order last night and I called 407-343-4833 four times first time I asked if they where still open and what kind of deals you have I was told to go on line to order and it’s about an 1 1/2 for delivery I had no problem with that and I was told all orders need to be placed on the computer because we are supposed to be closed tonight since its Christmas Night and I start calling about 11:00 pm so I did go on the computer I called back to let them know I was having a Problem placing my order on the computer if there was any way that they can take my order they said they would have to charge me full price and they can’t take order’s over the phone I said to get the 2 for $5.99 for each items for me to even get that deal I had to place it on line so again I go on line to try to place my order and once again I called back and I start telling him what I wanted an xx large pizza and 14 wings and cheesy bread and chicken pasta I was told I had to place my order on line after I figured out how to place my order now I thought that I finally figured out how to order and I called back to see if they see my order for delivery on line he said no I don’t see you order and sorry we are closed I was start yelling at the man and now My kids and my Mother and myself all went to bed hungry I had no car to get any where he could have took my order but didn’t and then I was told they are closed and now I think my order is for tomorrow 12/26/2013 at 12:30 pm I want that order canceled I really need it tonight I had no food in this house at all and not any till the first and I don’t have anyone to take me for food and your company was the only chance I had to feed my kids and my mother on my Mother’s bank debit card almost$42.00 MY ORDER WAS FOR I know that I will never call Dominos again when we are really hungry and going to bed hungry not any more

  163. Dec 26 2013
    I order my pizza for carry out from the down town Puyallup store and waited tell it was ready to leave my apt and the pizz.a wasn’t ready for 20 after I got there the young lady said she was under staffed and she was in tears I understand but this was very unprofessional and the fact she was under staffed was frustrating

  164. There was a rubber band baked into my pasta. Makes me wonder what else ends up in the food that doesn’t belong there. They offered a refund, but only after we refused another pasta or a gift card.

  165. I placed my order on December 27, 2013. I called to place an order for 3 pizzas, I decided I wanted to change the toppings on one of the pizzas. The first person I spoke to was a female she put me on hold and told me to wait so she could change my order. I am assuming I spoke to the manager he asked me if I wanted to change my order I told him yes I wanted to change one of my pepperoni pizzas for a supreme instead. He told me your order has been made already so now I am going to have to waste this pizza off and remake you one. I am throwing money away. I am surprised and shocked to hear him speak to a customer this way and I hope he wasn’t the manager because if he is he needs to learn hospitality and better communication skills.

  166. I order extra large pizza and I ask for crush paper . And he said 10 cent packet I said I asking fot crush paper not the xtra topping or cheese . Who ever employee said its 10 cent packet . I said it’s not make any sentence the employee standing over there laughing at me said we got paid for crush paper that’s why we charge for it . But I want know if I go any pizza place no one charge for any crush paper and parmejen cheese . The employee over there is very rude not even said thank and ask for recipt if see review in google this location every one complen about this location employee . But I steel don’t understand what is charge for crush paper and what kind of thay doing customer service laughing at customer and never said sorry and not give any recieipt

  167. My order was completely wrong! And the customer service is awful. I dod not like how the respresentative spoke to me. I am a paying customer and I am entitled to a correct order!

  168. Hi I order a pasta dish from my local dominos and it had two pieces of white string in it. What should I do. I spent 19$ total on this and I was not a satisfied customer. And as well the pasta had a funny taste that made me want to throw up.

  169. During my visit tonight at dominos in welcome nc An employee ask the manager for change at his register, the manger stopped making pizzas stuck his hand in pocket pulled out the key, made change, and returned to making pizzas. NEVER WASHED HIs hands. There has been 4 cases of ecoli in my county in the last week. Not to mention flu and stomach bugs. I will definitely be driving 5 miles down the road to pizza hut in the future. Our pizza was under cooked and very soggy. I understand it is new years eve, and very busy but why not cook the food completely and give longer cook times/ delivery times? Will not be ordering again.

  170. I have an online order to the store that is closest to me for a delivery and each time I have been called back and told that there is not any delivery at this store. When I look it up online it says it is a delivery store. I would say four time in a row over the month of December I was told sorry we can not deliver to you. I would like to know why is this store trying to sell me a pizza for delivery and then telling me after I have already but in all my card info and have the web site take my money for the food and delivery that there is no delivery? Is that not false advertisement? A very unhappy used to be customer. Domino’s has earned free advertisement from me for the rest of my life. I will say do not get food from Domino’s

  171. Why can’t I use my gift card online that is one of the dumbest things I’ve seen. I will never buy your gift cards agian untill this changes. Online is for customers convenience but me not being able to use a gift card is not please fix this problem if you want my business.

  172. i spoke with a male person in sebastian fl,, and he quoted my price for a med hawaiian pizza and small chicken wings …. now at 9.99 for the pizza which is in correct and 5.99 for wings ,, my total was $21.and change…. there trying to rip people off if they think there drunk cause my order was made out at 11.45 pm on a saterday night after football playoff…. sebastaian dominoes should be investigated i wish i ask the employee HIS name ,,,,1/05/14….. is it not free delivery,if so,then dominoes in sebastian employess are ripping people off and should be investigated….i was ask to pay $5 for delivery and then ask for a TIP!!! seriously, i hung up and callrd another pizza establishment,, i will let others know in sebastian to watch out for domuinoes pizza and i know people who call your pizzeria….

  173. I ordered a pepperoni and mushroom 2 topping, BUT I think they forgot the mushroom! 2/3 of the pizza had no mushroom on it and altogether the amount of mushroom added up to about ½ a small mushroom all together. 2 slices didn’t even have cheese or toppings on it! Dominoz has never made quality pizza, but due to the new commercials I thought I would give it a try, never again will I order pizza from this establishment. The pasta was good, but as for the pizza I will not even eat it. Sadly I see regardless of what new commercials thet you have the pizza will never be high quality in my opinion from past to present. Very disappointed.

  174. Not impressed with my order. Had it delivered and it was luke warm. Granted its very cold out but the pizza package to keep the pizza hot should always do the trick. I don’t think I’ll order from them for awhile.

  175. FRUSTRATED!!!! Every single time I order from the Dominos in Norwalk,CT they have someone answering the phone that barely understands and I barely understand them. I have to repeat myself multiple times and I usualy pay by credit card so they are on the other end of the phone repeating my card number extremley loud. Then usually when the order gets to my house it’s wrong so when I call back they are frustrated like its my fault. I had stopped ordering from them for a long time, decided to order today and now I feeling frustrated. VERY ANGRY CUSTOMER!!!!!!

  176. Please someone contact me asap. The guy Anthony that took my order was so nasty to me. He hung up on me and wouldn’t answer my calls when I tried to call back k so that I could pay on my card. This is the second time that this guy has been so disrespectful to me like this. I never met him idk why he talks the way he does to me. He was so mean. Please call me so I can explain. I actually called him and told him that I was very upset because he kept hanging up the phone he said he was busy and I was taking long with my order. He never apologized and he kept sucking his teeth. I do not understand why he is so nasy. I need to speak with someone higher up asap. I ordered my food he told me it would take a hour and 10 minutes I asked him why so long he said because the driver wasn’t at the store. please call me anytime this is ridiculous I buy dominos 3 times out the week and everytime I get this guy he treats me like crap.

  177. I came to dominos at 12:35 A.M the manager locked the door and shut the open sign off on me i then left came back and the open sign was on i then called and the manager told me closed when we want she saw me standing at the door the hour for close are 2 a.m. she was very angry and said she can close and not serve who ever she wants very rude told me goodbye and slammed the phone in my face her name tag had tasha she is by far the worst manager ive see with talking to a customer im very upset has long has shes the manager at dominos i will never come back.

  178. I ordered a cheesy bread tonight for pick up, when i went to the store after 10 minutes to pick up, it was ready and i realize that the staff and manager are very good, and cheesy bread was hot and delicious.

    • yesterday was im going a dominos metro kaushambhi and m placing a order 1 fresh pan pizza and 1 garlic bread sticks along with a cheese dip and i m asking the server of ashish how much time will my order take to get ready and he says it will around for 14 mins and he is serve to my order accurate time !! i m very impresed this person by the name ashish !!

  179. I’ve ordered pizza from Richmond Hill Ga. location for 5 yrs. Thank you Megan for the best pizza I’ve ever had from there. And thank you Dominoes for employing a gal that can sweetly put up with an ornary old woman.

  180. I ordered dominos from 2313 hennipen a few days back and it took a hour of wait before I called to see what the wait was they saida driver had been thepizza called there was no answer they left I don’t know what your policies are on ringing doorbells. So I tried to figure out the problem they said I must have put in the wrong number but I called them prior to the first delivery to fix an ordering mistake they sent the driver out again got me my pizza but not once did they apologize

  181. I ordered a carry out of chocolate lava cakes and cinna stix from the 2211 ft campbell blvd, Hopkinsville KY Dominoes and waited for an hour to get it from the store. When the order said it was done and no one brought it out I asked what was going on. They hadn’t even put it in the oven yet. Not only that they were standing around talking, 2 of the 3 employees were taking breaks and they had bright red eyes. … obviously high a as kites. So pissed off and when i got the food it smelled burnt.

  182. I order my pizza on the app, and normally I love dominos but this time it took them about an hour to
    Get my pizza, it was cold and I didn’t ask for thin crust I hate thin crust, it taste poorly made. I don’t think I’m going to order from the app anymore.

  183. Store # 4552 in Westwood, Nj. My complaint is regarding poor Customer service skills. He got my order wrong and got visibly upset when I brought this to his attention. What’s worse is that he is a supervisor. I won’t be going there again.

  184. The online ordering is great! The one option I wish there was is a choice of pick up time, So if it is convenient for pick up one hour from order time I can place my order and have my fresh pie hot and ready at that time.
    Our pizza was delicious, service was impeccable!
    Thank you!

  185. I ordered wings from the Mattaphan dominos and it was HORRIBLE!!! The wings tasted dirty and old! Never again will I order from there It was a huge waste of money. I am going to tell all of my family and friends never to order from there as well.

  186. I made an order online that said it was going to take 22-32 minutes. The pizza left the store at 5:10 pm and as I write this at 5:47 pm the order has still not gotten to me. I talked to the manager at 5:40pm to see what was going on and the manager was nothing but rude to me. They told me the tracker was always wrong because it didn’t accommodate to the amount of delivery drivers. So I told them if it was cold I was going to have to take it back and they said ok have a good day. When I got the pizza it was wrong so I called the store and got the others manager who inf

  187. We ordered boneless chicken wings, philly, bread and lava cakes. It took over an hour to get it. After placing the order my friend called to ask if they could add lettuce on her philly. Bryan told her they are “not allowed to do that.” Although it is strange, she politely thanked him and hung up. After an hour went by I called to check on the order. Bryan put me on hold for over 7 minutes. During this ridiculous hold, my friend called and Bryan answered, didn’t ask to put her on hold and then our pizza got here so we said nevermind and hung up. Once we got the food the chicken was cold. The bread was over cooked adn burnt with burnt pieces black broken off in the bottom of the container. The philly was so overcooked it taste like rubber. When I called back, Bryan answered once again. I asked for the Managers name and he said he was. I started complaining about the wait and hold time. Bryan said that he had to let me go and hung up on me. I never used foul language and remained calm the whole time that he allowed us to speak. I don’t even want to call him back. If he had let me finnish telling him about the poor service and quality, I would have been able to tell him to come pick back up this food and refund me my money. I would like my money refunded!

  188. gain I have ordered from Dominos – again to have the same 2 issues come up. My order from last night – 2 medium deep dish pizza, 1 cheese and 1 with pineapple, peperoni, mushrooms, order of the chicken alfredo pasta, cheese bread, chocolate cake, coke and orange Fanta. Extra dipping sauces (3) for a total of 49.75 plus tip. Came with my cheese pizza having the cardboard lid stuck to the top. So, again (4th time complaining) I let the store know. They again say do you want me to bring you a new pizza. “NO” is my response. It has been the same response each time. I do not want another pizza…the kids are starving!! They will not wait another 30 minutes to get a pizza. In addition, they forgot to deliver the coke and the chocolate desert. I am so mad at dominos for just not giving a care in the world about delivering a pizza that has not been smashed and forgetting half of my order. It happens at this location frequently! I have a picture of what I received if you would let me send it to you! I do not want anything free, just what I pay for.

  189. Tried to order (2 pizzas)for delivery for my teenage kids that are home. We would pay over the phone for the order but we weren’t going to be home to sign the receipt. The person taking our order CANNOT tell us if that is going to be ok or not. He says it’s up to the driver whether he will allow the delivery (in which we wouldn’t find out until he got here.) We couldn’t take the chance that the driver will decide he doesn’t want to drop off the pizza after waiting for it to show up. That’s crazy. The pizza is usually good, but the training of their customer service person is poor. A simple yes or no would have been better.. but since the person taking our order couldn’t tell us if we will indeed get our pizza we had to go elsewhere. We usually order about 1 time a month and I had previously facilitated a school account for this dominos location…so in the past I have raved about their pizza.. but customer service is just as important as a good product.

  190. Just ordered over the phone at the Mt. Carmel location. I just want to say that Beth, the woman who answered the phone was delightful!
    When I usually call this location to order the associates are lackluster and sometimes rude. I always get an attitude when I order my fiancé’s extra sauce, half mushroom pizza as if it is a huge inconvenience. Beth was extremely patient. Her customer service skills are amazing. She was super personable over the phone and I will continue to order from here as long as she works at here. Thank you Beth! She is one of your better employees!

  191. I need your dominos email address I recycle the whole-world as one company only I need to put my recycle logo on the pizza boxes.

  192. Hi I’m a regular customer of dominos this my first time ordering from store #3869 White Plains Rd bronx ny.. There should be no reason why I had to wait 3 hours for my order. I’m beyond pissed off not only for the wait but how nasty the drivers attitude was . I really hope with all the complaints that dominos recieves this problem can be fixed . I work for my school news paper please believe I’ll make da full reaport on this . You are most likely welcomed to ask for a copy

  193. I canNOT find a way to leave a comment on their American website or their app so yeah

    Even though I screwed up when I placed my order online, my local dominos still tried to contact me multiple times (my phone was on silent so I didn’t hear it ring) to confirm I didn’t want cheese on my pizza, and even after they delivered it to me they asked if it was correct and offered to remake it. It was too much trouble and I told them it was alright as is, but the fact that they were going over the top for customer service astounds me.

    I have never had any issues with the dominos in Mansfield TX, I order from them a lot and enjoy their service. Thanks guys (if you ever read this), y’all are awesome!

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