Contact Dollar General Customer Service

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Contacting Dollar General Customer Service Center

Winning the retail war is at an all-time high. Financial markets are unstable, the cost of goods is through the roof and the ones left holding the bag are the customers. Big box retailers claim to have better prices and selection and at times they do. What they don’t have is the passion for the customer. Dollar General has the passion for the customer who may be struggling from pay check to pay check and wants high quality goods to provide for their families.

Dollar General knows what it’s like to be against steep competition, but continues to fight and come out on top. This is why the company places such a large focus on customer service. When a company takes care of the customer, the customer in turn takes care of the company.

Contact Info:

Questions and concerns arise and the Dollar General customer service team is ready to answer the call.

Phone Contact Numbers

  • Customer care line: 1-877-463-1553

Mailing Address

Dollar General Corporate HeadquartersCustomer Service Department100 Mission RidgeGoodlettsville, TN 37072

Official Website

Visit, the official Dollar Generalwebsite, in order to locate the nearest location, shop the weekly advertisement or find promotional items. Customers can make single and bulk purchases online and sing-up for the rewards program. When visiting the site, customers can shop by department or shop by category. In order to save customers more money, the company offers an email subscription so customers can receive deals first.

Customers can also find ways to remain connected to the customer support department for store support or online support. The customer center features a contact page as well as FAQs.

Customer Service Email

Instead of emailing the company, customers must contact Dollar General by using the customer contact form Customers can select the department, General questions/concerns, marketing, IT or Human resources prior to entering contact information. Before we sent an email asking for the hours of the customer service department, we read the company recommends not including personal information in the correspondence.

Additional ways to keep in contact with the customer service department include:

Our Experience

When we stated Dollar General has the best interest of the customer in mind, we meant it. Calling the customer service department was a breeze. We didn’t have to endure a confusing automated system, just one press of a button and we were speaking with an agent. We asked the representative how to return items if we didn’t have a receipt. The representative explained the return policy and even offered to contact my local store to inform them I would be stopping by for a visit to make a return. Talk about going above and beyond the call of service. We were impressed with the customer service department. How do you feel about our experience? Was your experience similar? Let us know.

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Rating: 1.6/5 (8 votes cast)
Contact Dollar General Customer Service, 1.6 out of 5 based on 8 ratings
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32 Comments on “Contact Dollar General Customer Service
  1. On several visits to the Dollar General by my home, the personnel at the register have been on the phone. Most of these calls are of a personal nature, not a customer asking questions. Today, the person on the register was discussing an issure with another employee. She was on the phone when I entered the store and when I left. She checked out at least 6-7 people with more in line after me. When I questioned the girl about being on the phone she stated it was her BOSS. This is very rude and unprofessional. (They were discussing another employee who was on the phone all the time.) I will find another store to frequent as I also work retail and this would never be permitted.

  2. i visited dollar general several days ago and a guy named ron whom waited on me was very rude he was talking to a lady that was the manager they were talking about their work schedule while he was ringing my things up he acted as though iwas not there then they both started yelling at eachother i shop there a lot because its closet to where i live which is in clyde nc i can walk to this store when its warm but now i guess i will drive to canton nc to the other dollar general because i get good deals at dg that i cannot get anywhere else mostly on food

  3. I work for Dollar General and it’s unfair way of how management proceeds to do as they please is stressful. My boss is nice as times but he is also a sarcastic manager. He acts very immature in a way that makes you want to quit. I can’t because I need my job. His assistant manager does many things he gets away with and the manager brushes it off. I’ve thought about calling human resources for both but I honestly do no want the drama it will cause. I put up with it because I don’t have a choice. I just hope that one day this little immature sarcastic, and rude at times manager grows up before karma bites him hard. Karma will bite him anyway and his assistant too.

  4. I was shopping today in the Dollar General located on: 10601 U.S. 441, Leesburg, Florida 34788 . While I was shopping I picked up a scented candle and when I tried to open it I felt a pain in my thumb. The top of the jar was broken. It had a jagged edge where the glass was broken which I didn’t see until I sliced my thumb. My thumb was bleeding and I couldn’t fine a clerk around for a long while( probably for almost 3 or 4 minutes) anyway, when she came out of where ever she was I told her what happened to me. She looked so puzzled. She wasn’t sure what to do in that situation. I followed her into a back room and she gave some rolled up bathroom tissues. I covered my finger to stop the bleeding. I was hoping she would have had a first aid kit around to put peroxide on my wound. She looked around for some bandaids. She was more concerned about waiting on her customers. She finally called the manager or someone in charge. This person asked me “what can I do for you? She didn’t even know what was happening. I told her I cut my thumb on a glass candle. She asked if I wanted to fill out an accident form. I told her the cut was small and it wasn’t necessary. I finally got a bandaid on my thumb. Anyway, these woman and men should be trained when something like this situation occurs. The clerk didn’t have a clue what to do. The person in charge wasn’t any better. What if I had cut it really deep? What procedures would they have taken then? Very disappointed customer.

  5. Well I went to the store and pick up some different items that were on sale.I took them
    to the register and they were ringing up force higher price, and they were supposed to be, on sale because the yellow stickers were posted. I told the cashier that the items were on sale because the yellow stickers were up.She proceeded to tell the manager. He went to see if they were on sale. He came back to the register and said none of the items were on sale because the stickers were old and somebody forgot to take them down. I told him its not my fault that his workers did not do their job, and they are supposed to honor those prices because they were still post. The manager started hollering that the stickers were old and they couldn’t do anything about it and that’s it. He didn’t have a care in the world if his customer was there it not. I have been in other stores where that happened. They said that they had to honor that because they were still posted. The manager could have handled the station in a better way

  6. Very dissapppointed with the way a n assistant manager at this store, Eduardo Castro treated me today Saturday 05/25/2013 between 6:30 and 7:00 PM
    1) I came in to complain that 2 weeks ago the store sold me a bottle of ONE DAILY vitamin supplements that had long expired on 07/2011.
    2) When I asked him why the store sold expired stuff, he said he was not the one who sold them to me and that he wasn’t there.
    3) i told him that was a lame excuse which I did not deserve as a customer.
    4) he insisted on a receipt to which I told him I did not have. He said in that case he could not help me.
    5) i insisted that something should be done and he said I should call 888-237-4114 for help.
    6) At this point he seemed very annoyed and was disrespectfully abrupt when I spoke to him.
    7) i called the number and spoke to Anna in customer services. I told her of my dilemma and she confirmed the bottle was purchased from the store and that i could be reimbursed or could switch for a fresh bottle.
    8) initially I was quite satisfied with the result and the way Anna had handled it.
    9) I exchanged my bottle for a new one. He snatched the old one from my hand with his faced turned away.
    10) before I left the store I asked him if he could give me a receipt or some confirmation of our new transaction.
    11) he told me that because I didnt have a receipt why should he give me one I said it was only proper but he blatantly refused.
    12) i requested for my bottle back because now I felt I was being disrespected and wanted to report this attitude.
    13) He told me, lied to me that he had destroyed my original bottle and would now retreive it.
    14) I insisted and now tempers were flarring and voices rising.
    15) i called customer services again and spoke to Rosie. I told here about Eduardo’s attitude and my displeasure. He came up to me a put his face barely 6 inches away manacingly trying to intimidate me.
    16) i told Rosie my issue and he then threatened to call his District Manager.
    17) i requested from Rosie to get my bottle back.
    18) she asked for him on my phone and instrcted her to return he bottle.
    19) he reached down in a cupboard or was it a trash can and retreived the bottle he had purpotadly destroyed.
    20) i took my bottle and we wished each other good night and I left.
    I was wronged firstly by being sold expired stuff, which in itself is not a small issue, but to have that compounded by rudeness uncouth behaviour certainly is not acceptable to e and I am sure to any of your customers.
    Waiting to hear from you.


  7. Why is your store in neptune ,NJ charging sales tax on American Flags. i asked the manager and she stated it was coporate policy. The state of New jersey exempts sales tax on the purchase of american flags. NJ stat.54:32B-8.26

  8. We have a beautiful Dollar General in our neighborhood and I frequently shop there. Only 1 complaint: no clerks at check-out!Customers wait quite a while until someone appears out of a office door, and recently I waited in line behind 8 other customers with only 1 cashier, while another cashier appeared frequently in and out of this door, never waiting on any customers! She could have easily opened up a 2nd register to only get the line down and decrease the frustration voiced by many people in line. This happens frequently. The cashier doing the checking out for everyone did apologize for something that wasn’t even her fault.

  9. Dollar General discriminate against Spanish and African american. An acquaintance worked there,and he got terminated , when one night he was the victim of a robbery. Never been late, never missing money in his cash register,wonderful to the customers. DG fired him without explanation other than he was stupid and naive for letting the individual take the money, and by the way the money was taking from the supervisor hand who was taking over the transaction, she was called by my friend, he suspected something was not rigth, my friend identified the individual and later on that week the thief was caught in the next state and was in custody. I guess the policy of Dollar General is that you are at fault is you are the victim of a robbery. Forgot to mention the employee is Spanish and the boss stated to get rid of him, that he didn’t care for Spanish or blacks working there , that they are all thief and outlaw anyway.I was there with my friend when he said that.

  10. We actually have a very nice Dollar General. Bad employees don’t last long except for one young man, Marty. He smiles and is quick to the register but I have a major complaint against Marty. Why does he put food like blocks of cheese or packages of meat packaged in thin plastics in with chemicals that are clearly dangerous if ingested?? I’ve asked him to stop and bag chemicals separately but he looks me dead in the eyes and puts hot dogs next to Comet. I actually don’t like my bagged coffee next to floral detergents and in 27 years of shopping for my family have NEVER had to correct any other cashier but I draw the line at meat and cheese next to hazardous chemicals. Someone needs to explain to Marty he is behaving in an unsafe and honestly disgusting manner.

  11. I need my last paycheck from you if i don’t get Friday i will have to get in touch with the BBB AND HAVE THEM GET IT FOR ME YOU ONLY HAVE THREE DAYS LEFT

  12. I live in texarkana ark and your store in redwater texas your store there has a manger Shana Potts and the store is awesome,they are so friendly and the store looks great and the customer service is good just wanted to share

  13. Today I visited my Dollar General store where I have been shopping for 14 years. I was very put out and disappointed in the service I received there today. I had a coupon to purchase two items and get $5.00 off. The clerk could not get the coupon to scan so he checked the coupon against the product I was purchasing and found it to be legit. He attempted to post the coupon manually and when it did not work, he simply and quite rudely told me that I could not use it because he could not get the register to take it. He made no attempt to call the manager up to the front to see how to do this and I was also a bit put out that he was chomping on chewing gum all the while. I have never felt so unappreciated as a customer in this store before. Needless to say I did not buy the product because the use of the coupon was my whole reason for getting it. Customer service in this store is wonderful most of the time but I did visit today during a later shift than usual. I won’t make that mistake again.

  14. The mgr at Warren Pa DG seems like a giood guy. lknows his stock, polite to shoppers, always says hello. But I’ve had enough of some of the women there. Try asking Linda where something is. She gives you a dirty look and acts like it’s too much work to give directions. She is a large women, she can hardly walk and expects customers to get out of her way. Last month she ran into my wife with a cart. ran over her heel. My wife was in line maybe a little out iin the aisle but she had her back to Linda so Linda saw her and ran into her anyway. All LINDA had to do was say excuse me to my wife or take anohter route. I was a few feet away so I saw linda’s dirty trick, she didni'[ see me. But I saw her. Don’t tell me Linda didn’t do it on prupose. Don’t tell me Linda wasn paying attention. Don’t tell me it was an accident.. Linda KNEW exactly what she was doing. iF SHE WASN’T paying attention she shouldn’t be on the job. My wife asked me not to complain. but enough is enough. We live in Youngsville 15 min away, the DG staff there are polite and friendly. So I know it’s not me. Looks like Linda thinks she can treat customeres like dirt, and thinks her job is secure. But she’s in for a shock one day. One day Linda will pull a stunt like that with the wong person and she';ll get punched in the nose. I’m not the only one. A lot of people can’t stand a few of the older women in there. A nice younger woman, don’t know her name, big blue eyes, long hair usually blonde, been there a long time, yeasr, is really nice to everyone. I know people who don’t shop at this DG uneless she’ there. Tell the other women to get a grip or find another place to laze around. They don’t work they just collect a check. My wife likes the DG staff in JamestownNY. We have a sign in our office” Ok to complain if you had a solution. Here’s my soultion, get rid of Lnda and the other unhappy staff and tell the younger lady iwth big blue eyes to hire people like her.

  15. My friend sent comment about Warren Pa assoc, Linda. Every time I’m in that store Linda is gossiping about a customer with one of her co worker. Doesn’t Linda know that customers gossip about associates too? People call Linda, the Brontosaurus because she moves so slow and is so large that she blocks thte ailse. She won’t get out of any customer’s way. She thinks they should make way for her. Some people call her King of the Road. People call another manager The Thing, The Frankenstein Monster, and the DG Nazi. I don’t know her name but she is something else. If The Brontosaurous and The Nazi don’t think customers gossip too, tell them think again. My friend is right if DG hired more people like the tall blond girl with the big blue eyss the store would be a better place. Heather, my wife doesn’t shop here any more. DG has a lot of competition in Warren, she goes there. Me? I like watching theses Bozo’s, one day they’ll get their comuppance.

  16. I worked for Dollar General for three and a half years up until October 11th 2013 I absolutely adored my job my customers my store I was ready to retire with Dollar General I started to have problems with my DM and begin to report said problems to HR he was taking nothing seriously even when money was coming up missing he also got caught taking penny items and selling them at his and his wife’s garage sales yet he is still with Dollar General and I was terminated I lowered my shrink by almost 2 percent and my very first year of management I work 70 plus hours a week for very little pay but still love my job and continue to stay then when I called the whistleblower hotline on my DM 11 days later he came to my store to let me go he said he let me go for doing a payout that he had himself authorized the payout happened on August 21st 2013 he didn’t let me go until 52 days later I truly believe he did this to keep me quiet on issues that could have led him to losing his job I am going to go far further with a wrongful termination suit against dollar General in my district manager I have now tried for over three weeks to get in touch with HR again with no luck I would appreciate a return phone call has anybody else had these types of issues with Dollar General after sacrificing your entire personal life for them I would have never given up my job as I had stated but clearly they did not feel the same about their employee as I did about the company I work for

  17. I shop at many Dollar General stores and never have I met such a nicer cashier. The store is # 08419 in Troutville Va and the clerk was Ciera. Super nice young lady and very polite and had a smile the whole time.

  18. I am a cashier at a DG (9443) and I have only been there 3 months and the main manger that hired me has been very hateful to many of her employes myself included. I have been accused of stealing when 1. I was not there the day the items were stolen and 2. she said she has proof that i took them. How is this possible? its not. what makes me mad is that there has been 7 people quit because of her. the manger that i worked with knows i did not do it because she worked that shift the those items got stolen. well about 3 days ago she A. either quit or B. got fired. I’m not she. There is nothing in this store that i would want to take. Every-time I buy something there it seem to break. I have everyone on my side but it seems as though the people get fired before they can mention something. Im not sure if i should quit because the district manger is the same way like the one that hired me. Lastly my basket size may be low however at night there are people at my store that wants to come and get what they need and nothing else. i have suggested things and no one wants anything but what they but on the counter. There four my basket size is low. I feel it is wrong to go by basket size or anything else. it makes me feel uncomfortable. I feel like i am being pick on way to much.

  19. how can you purchase stuff from another store .and the dollar store collect and say it there.and they want to pressed charges for thieft.from one dollar store to the other.and why does the workers keep an eye on you and follows you.and they dont have proof.they are resuming that it belongs to them brockway,pa. dollar store.

  20. The store on city avenue in moore ok. Has goneu to crap. There’s boxes all over the store, the floors haven’t been mopped or swept in months .I was in thethatre tody 8-16-2014 and noticed that the storeand the. Employees had very unpleasant odor. about. them . Dollar. General must not care or they would go in and fire the (rude, lazy, stinking. Ass employees. And try to get there reputation. Dollar general is nobody has fell and injured thm selves and and filed a law suit against them. They never put the product on the shelves. They have been out of what I went there for the last 7 or 8 times I have went there. BOTTOM LINE IS. DOLLAR GENERAL CAN KISS MY ##@ MONEY GOODBYE !!!!!!!

  21. Sept. 2, 2014
    I visited the Dollar General located in the 4900 block of Delmar Blvd in St. Louis, MO. I went to purchase a large quantity of paper goods for an elderly relative. As I entered, there was a lady stocking shelves. There were paper towels in a two pack and a single pack on the same shelf. But, no prices were on the shelf. I asked the stocking lady the price and she said, “One dollar!” That’s it! No smile, no greeting. . .no sentence. As I moved through the store, I observed that many items on the shelf were in the wrong place or not priced. I purchased the items [$58 worth] and as I was checking out, the Bounty Paper Napkins came up as $3 each. I had put back some no name brand and selected the Bounty Napkins because the prices were the same. . .so I thought. At the register I politely asked the cashier to have someone check the price of Bounty Napkins. They were priced at $2.50 [so I thought according to shelf price.] The cashier had someone to call the manager. Low and behold, up came the frowning, non-greeting, non-friendly and non-communicative stock lady! I was shocked. She went to check on the price with the same frown that she had when I entered. When she returned, she looked at the cashier [NOT AT ME, THE CUSTOMER] and said, “They’re $3!” I felt disvalued, small and like I had done something wrong. I would recommend that the regional director or area supervisor for Dollar General make a visit as a customer. This type of customer service will make a bad reputation for Dollar General. The store is in the City of St. Louis and I live in the suburbs. At the Dollar General in my neighborhood, I feel valued and am treated as if my patronage does matter. The manager at the Dollar General in the 4900 Delmar Blvd, St. Louis, MO needs extensive training in customer service relationships.

  22. my mentally disabled brother in law was required to buy a phone for his job. he went to your highway 107 branch and bought a tracphone for thirty dollars, well your apparently untrained idiotic cashiers didn’t scan his phone in, and tracphone wouldn’t activate it because there was no way to prove that it was purchased. they said to have the store scan it in, which they wouldn`t do. so I contacted customer service who seemed to be pretty helpful and said they would have the district manager contact me. HE DIDN`T, so I called them back and got the same response four more times, STILL NO CONTACT FROM THIS FABLED DISTRICT MANAGER. so to keep him from losing his job, I had to go and purchase him a phone since he didn`t have anymore money left. IMAGINE THAT, I went to walmart to purchase this one, and NO PROBLEMS WHATSOEVER. they were a lot more helpful than the dollar store employees. I understand your policy about no returns on phones because of the crooks that try to get one over on you, but what about for the honest people that get screwed because of untrained employees. in my humble opinion that makes you just like the crooks that you are trying to stop. If this is the way you treat handicapped people then I definitely will never shop there again. and I will do everything in my power to get word out about this. not so sincerely yours, bruce coletti

  23. Last Friday I went into your store on Hwy. 190, Albany, LA 70711. They had four employees walking around the store while only one cash register was open with a long line. Also, the person in front of me had a basket to check out totally full. The others walking around did not try to open another register to get the people out. I was in line for 20 minutes as the cashier Linda ran out of change and one of the ones walking around had to go and get change for the register. I commented to the cashier that the paying customers keep the business going.

  24. On Sept. 26, 2014 I was in your store on 3230 Hwy 155 S in Locust Grove, GA at 4:45 pm. I have never seen such a dirty store. There were items on every aisle that had been knocked off the shelf onto the floor & in the way of customers, especially with buggies. Carts were sitting everywhere. Some had stock on them, some had paper & “stuff” on them. I was so frustrated I couldn’t get down the aisles without going through a maze. It was filthy. There is no reason this store should look like that.

  25. The last several times I have been to the Dollar General in Wilsonville Al, there was an employee just sitting outside the front door texting or e-mailings or talking on the phone while the front door was propped wide open and they were smoking. Besides having to breath the second hand smoke when I walked by, the HVAC had pulled the smoke into the store and the whole place was stunk up as I was too when I left. Dollar General lost a good customer yesterday because of this and I am sure others that use this store will consider not shopping there if the employees can’t move away from the front of the store to smoke. This is the worst Dollar General I have been in for this problem. Most others are very clean and there has not been a problem such as this.

  26. I want to know how you handle these complaint’s and do you.
    The store in my town is not safe stock is all over the isle and you can’t get down the isle with a buggy. I was cute on the arm by a plastic display because I was trying not to trip over boxes on the floor.Manger does not seem to care about the store says if you don’t like it shop somewhere else.

  27. Store #14458, has an associate working there that is an older male with braids that always has a very rude attitude! He doesn’t have any customer service skills! Instead of handing me the receipt he just put it on the register and made me pick it up and didn’t even say thank you! He is always rude but this was worse! I will not be back!!!

  28. I was visiting a local Dollar General in Astor, Florida on Hwy 40, this morning and the cashier needed to void an item for a customer and needed mgr approval…all 3 mgrs. were outside smoking, so the cashier had to go outside and call them…after about 3-5 minutes a woman came in voided the item and went right back outside….the store isles were smack full of boxes and totes that needed to be put on the shelves…you couldn’t get down some of the isles….if 3 mgrs. need smoke breaks all at the same time and the store looks like that then there need to be some changes made….If I worked like that when I was a mgr of an CVS store, I would have been fired on the spot…what is wrong with the area mgr these days don’t they make spot checks on their stores…that store will look like that for the next 3 to 4 days… I’ve seen it before.

  29. We just stopped a a new Dollar General that opened this week in Maple Lake, MN I expected to be greeted welcoming us to the brand new store but was not, not even a smile or a hello! We shopped and between the four of us spent $100.00. We proceeded to check out and the two woman working we’re very impersonal and never thanked us for our purchase. This is a small town with other stores that carry the same things for the same price or less when I drive another 7 miles, I will choose to drive further to have a better shopping experience. I have been in retail most if my life and expect more. If customer service us not the companies goal then you’re hiring the right people however, if you want to build a business the easiest way is to have excellent customer service minimum a hello or a smile. We were very disappointed to say the least and hopefully the company reads all if the comments and trains their teams to provide better service. I believe if you’re not happy doing the job and do your best then step aside are let someone who would be take your place.


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