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Contact Dole Customer Service

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Contacting Dole Customer Service Center

Dole, the makers of the most famous canned pineapples in the United States, is more than a pineapple company. Dole sells frozen fruit, salads in a bag and juices, among other healthy diet options. In addition to the main website for Dole USA, there are also pages for Hawaii, Asia, Europe, Japan, Korea and Philippines.

Contact Info:

Dole corporate is behind all Dole brands. We have shared the corporation contact information so customers can compliment or complain straight to the top of the ladder.

Phone Contact Numbers

Dole customer service agents are available to answer your calls between 8 AM and 3 PM PST Monday to Friday. If there is a medical emergency with one of the Dole products you’ve purchased, contact a physician or emergency medical support immediately.

  • Dole Phone Number: 1-800-356-3111

Mailing Address

Dole is one of the few companies we’ve come across that shares a consumer contact address. Customers can use the Dole customer service address to send letters on just about any topic, including product information or questions about product availability in a given area.

Dole Food CompanyPO Box 5700Thousand Oaks, CA 91359

Official Website

You can find Dole online at http://www.dole.com. There are several people on the front page of the site. You can hover over the people with your mouse to access different parts of the site. An older computer could have trouble processing these images and the links embedded in the images. The website pages are also available from the navigation links at the top of the page.

Social Media

You can find three social media pages for Dole customer service. Choose the one you use most often and contact an agent from any Internet-ready device.

Customer Service Email

You can use the email form provided on the Dole customer service page to contact an agent. According to Dole, it is best to share a phone number and mailing address in the case Dole needs to use this contact information to get in touch with you. You should always double-check your email address to ensure it is a valid address, as well.

Our Experience

Contacting the Dole customer service department was easy. When we called, there was only three options. One was for customers seeking recipes, the second was for nutritional information and the third directed the call to the customer service department. We chose three and the call connected immediately after. We asked the agent what is the protocol in the event someone get sick from eating a product, after 911 is called. The agent explained customers need to contact the customer support team and file a incident report. Once the incident report is filed, the company investigates the situation and follows up accordingly.

We didn’t expect this much attention to detail, but it was a breath of fresh air. When you contacted the customer support team at Dole, were your questions and concerns answered? We want to know if you would comment with your situation below?

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3 Comments on “Contact Dole Customer Service
  1. I have been purchasing Dole Southwestern salad kits. It is one of my favorite salads. Lately I have been disturbed by huge pieces of vegetables that have been in the bags. First I found the bottom half of a huge carrot. Like a three inch long bottom piece of the carrot. Next I found a lettuce stem which is normally thrown away. I know no one that eats that part of a head of lettuce. I am becoming concerned that the quality of the salads are not the best and am afraid I might find something that isn’t even part of food. I have always used Dole products and had the highest respect for your company. My faith is beginning to falter after finding these scrap pieces of vegetables in the bags.

  2. Today (Jul 20), I bought a package of arugula with expiration day 07-22-13 from Stop & Shop of Berkeley Heights, NJ. The arugula was mushy and yellow. I had to throw it in the trash.
    This is the second time I buy a Dole’s product in bad conditions this year. What’s going on.

  3. A special thank you to Ms. Stacy Elliott for her excellent consumer service. She listened patiently and offered assistance to correct a problem. Thank you for your most generous coupons for Dole products. I had merely wanted to replace one can of Pineapple slices. You are one of the reasons I remain a Dole consumer – pineapple is the real reason! Thanks again! Sue

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