dodge

Contact Dodge Customer Service

Write A Review

Contacting Dodge Customer Service Center

Dodge is an automobile company operating under the Chrysler umbrella. The customer service page for Dodge is eerily similar to the Jeep contact page, likely because the two are owned by the same mother company. Dodge specializes in selling new vehicles to customers through authorized dealerships, but the company also provides service to Dodge vehicles. Customers with questions, concerns or comments for the customer service team can find all the contact information they need.

Contact Info

If you want to contact the Dodge customer service department, you can choose to email, phone or send a letter to Dodge. The three choices are there for very different reasons. Some customers want to file a complaint, but don’t want to call Dodge customer service – so they mail a letter. Other customers have a more pressing issue and want to talk with someone right now – so they call.

Phone Contact Numbers

The customer service department for Dodge is open from 8 A.M. to 8 P.M. Monday through Friday. You can also call between the hours of 9 A.M. and 5 P.M. Saturday and Sunday. All hours are in EST.

  • Customer Service Department: 1-800-423-6343

Mailing Address

Dodge Customer Assistance Center
P.O. Box 21-8007
Auburn Mills, MI 48321-8007

Official Website

You can learn more about Dodge and customer service for Dodge owners, you can visit the official website at http://www.dodge.com/en/. All contact information is listed on the Contact Page. The link is located at the far bottom of the website. With the popularity of social websites like Facebook and Twitter, customers are using these services to contact companies more often. The Dodge Facebook page and Dodge Twitter page are available for customers as well.

Customer Service Email

You can’t find a customer service email on the Dodge customer service website, but there is a contact page located in the FAQs section. From the contact page, click on the Find Answers link. Search for customer service email and you’ll be taken to an answer that lists all email pages for the Chrysler family. You can submit a customer contact email for Dodge at http://www.dodge.com/wccsapp/universal/D/index.jsp. We sent an email to customer service regarding where to find the VIN number on our Dodge Durango. We’ll let you know how long it takes for the representative to respond.

Our Experience

We called the customer service department for Dodge and the phone system is set up exactly like the Jeep customer service call center. The automated recording gave us several options, but we simply held on because the line automatically connects to customer service. This time we were asked if the call had something to do with a Dodge Ram or other Dodge vehicle. We chose that option and the call was connected to an agent in less than 45 seconds. We asked the agent where to locate the VIN number and he explained the exact location. We easily four our VIN.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 3.0/5 (6 votes cast)
Contact Dodge Customer Service, 3.0 out of 5 based on 6 ratings
Write A Review
38 Comments on “Contact Dodge Customer Service
  1. the person was nice but i recieved no info. i had problems at local dodge dealer no resolve with my truck. i told her i was giong to take my truck to a GM or Ford dealer she told me to do that, not good bussiness. i need to talk to a teck. person because we have changed parts three different times and still same problem. stearing box 3 times, stearing pump 3 times & hydrolic brake booster 2 times. i now have aftermarket box & pump i still have stearing problem. fresno dodge quoted me $1,800.00 to replace both box & pump, after employ got in trouble telling me lies they were going to charge me $1,497.00 now just for changing the pump only. very confusing & odd. now i am told to take my dodge truck to a GM or Ford dealer so they can fix it, very weird. is there someone out there who can help me?

    • What year is your truck? The 94 through 2001 models are notorious for steering problems. If you have to replace the parts anyway, don’t go with the Dodge parts. Do some online research, there are a lot of companies that make better stuff.

  2. I have a 2006 Ram 1500 that I bought brand new. It has rusting fender wells, bottom of tailgate ,bottom of front doors and who knows where else. I take good care of it and I am very disappointed in the body and paint quality. Is their something that you could do to fix the rust my truck? I have owned many dodge trucks and this is a problem I have never had.

    • I have a 2006 dodge truck that has rust on the fender wells,doors and tailgate.I also think that dodge should own up to bad metal or paint or something ,just like toyota did.

  3. I have a 2006 Ram 1500 that I bought brand new. It has rusting fender wells, bottom of tailgate ,bottom of front doors and who knows where else. I take good care of it and I am very disappointed in the body and paint quality. Is their something that you could do to fix the rust my truck? I have owned many dodge trucks and this is a problem I have never had. I hope it can be fixed.

  4. i recently purchased a 2012 3500 diesel 4wd. it has 5600 miles on it and the motor is knocking. i took it to the local dealership in silsbee tx. and was told they are not sure what the noise is, but would tear the motor down and try to find the problem, or would be happy to sell me another– only thing is they couldnt credit me the purchase price becouse mine is now a USED TRUCK.

  5. I have a 09 Durango Hydryd and I’m having trouble finding the 12 v battery. Can you please tell me where I can find on in the Austin TExas area Thanks

  6. Dear Doge,

    Vehicle: 2012 Dodge Durango Heat

    My father and I had a tire puncture on the highway earlier this morning. This was hands down, the worst tire change I’ve ever experienced. Thanks for making a cheap plastic assembly. Of course upon removing it, one of the pegs broke off. I guess we’ll find out home much it’s going to cost after Christmas. Over $100.00? Probably.

    My father told me not to write this letter but I felt it was an issue that needed to be addressed.

    Regards, a paying customer.

  7. Dear Sirs! I need some help in one question: time to time Dodge Ram 5.9 Magnum doesnt want to start! usually its happens when engine warmed when engine is cold or after 3-hour after I stopped the engine- firing normally OBD test shows “camshaft sens faul” and “cam/cranc shaft lost” I was tryied to change crancshaft but- engine doesnt start completely can I ask You give some consult or contacs where i can find about this problem
    Thanks! Alex from deep Russia

  8. Hello ,i just bought a 2013 dodge dart yesterday.My wife loves it.we paid 22,000 dollars for the se.The only problem is that we paid that much and didnt even get a set of floor mats with it . they are trying to sell me a set.I have owned 12 new cars in my life,4 new dodges. I think people are going to complain about this.At lease ad mats in your new car..thanks but we do love the car

    • I just purchased a 2013 Dodge Dart on Thursday, March 20, and the dealer called me the next day asking me if he could use my employee discount at one of my jobs. Very unproffesional.

  9. I had work done on mine last summer and only now found out that I should have never paid the $400 I did for new rotors. They did do the break pads free, but said I HAD TO pay for the rotors. Another dealer (Dodge) said I shouldn’t have paid because my rotor issue was due to the pads and the way they were wearing. I should also add I took my car in about 4 months before they replaced the pads and they all but said it was all in my head, then I came across the recall by chance and took it back that’s when they fixed it. Can I do anything about it now? I feel so used, and right now I’m looking at buying a RAM 1500 but with the way they cheated me already I am holding back on the truck.

    • Read my post about my 2003 Ram 2500. Do yourself a favor and buy a Toyota Tundra. According to Consumer Reports it has had the best repair record of any full size truck since it was released.

  10. The commercial for the Superbowl is amazing, please do NOT pull this commercial. Please do not let the 14% influence your decision there are still 86% of us which do believe in God. Whomever thought of this commercial did a wonderful job. Thank you for taking a stand and airing something about God.

    • Annette, while I agree the commercial was great, please get your facts about religion correct in the future. Only about 60% of Americans classify themselves as religious. America also being one of the more religious countries. This commercial will most likely air in other countries like the UK where less than 30% classify themselves as religious. If you like it record it. Better safe than sorry.

  11. I love this commercial, im so proud that Dodge had enough confidence in itself and product to make this commerical. Its wonderful.

  12. Thank you for the beautiful commercial. How refreshing to know that there are still companies willing to share ideals and principles. Thank you Dodge. Thank you farmers. Thank you God for your blessings.

  13. Just wanted to let Dodge know how proud I was that you ran the Farmer add during the super bowl. It took a lot of guts and as a Christian I truly appreciated it. I think you rock!

    Oh, and by the way I have owned 3 Chrystler Vans because I think they are the best value on the road.

  14. Was wondering, I own a 2009 Dodge Journey that I bought new from the Army Airforce Exchange New Car Sales in Germany. I have had some major issues with this vehicle mainly with the Brake System and Tires. The Vehicle has only 27,000 miles on it and it needs new brake pads. In Nov 2010 I had to have the entire Brake system replaced (Rotors, Drums and Pads) due to a rusted out brake area. I received money back for the rusted out area parts but had to pay the rest of the work out of my own pocket. The work was done by an authorized Dodge Dealer in Germany who took pictures and sent them to The Dodge Company. This work was done when the vehicle had 19,812 miles. Now two years later and only 8,000 more miles on the vehicle since the brake system was replaced, the Front Brake pads are worn completely and I must replace them. The Tires are also totally worn out at 27,000 miles and I must replace all four of them. The vehicle is not driven hard at all and you can see by the amount of miles in a four year period it is not driven alot of miles either. The question is was this a “Recall” on 2009 Dodge Journey? I have read other reveiws and this has happened more than a few occassions. Some financial assistance seems to be warranted for such an unsafe situation for my wife and two young daughters traveling around in such an unsafe vehicle. I am already looking into some sort of trade in and I can assure you the Dodge Journey is not a vehicle we would ever consider now or in the future. Of course I am letting all my associates know that this vehicle is not worthy to own. Awaiting your response. Thank you in advance.

  15. Some of the bulbs for my lights in my heater and air control panel are not working. I have been told by my local dealer that I will have to buy the whole panel at the expense of $400 to $500 to replace those bulbs. Surely, there are replacement bulbs to buy because I can’t believe that anything would be designed this bad that you cannot find replacement bulbs. Is there a solution to this problem? Thanks.

    • I have had the dash apart in my 2500 pickup several times. The bulbs are replaceable in my truck and I suspect they are replaceable in your vehicle as well.

  16. I have a 2008 quad cab 1500 that I bring to the dealership for all the services since I bought new and take great care of. The issue that I have is the chrome grill is all bubbled up and the paint on the front bumper has come off directly under the grill . This looks horrible for a vechicle that is five years old. The instrument cluster has gauges that don’t illuminate any more the needles glow but the back lighting does not work any more. When I talked to the dealership they said they couldn’t do anything for me,then was told to call Dodge customer services apon doing this I was also told couldn’t do anything about it . They said it lasted longer than three years and was told that was good. Well when you buy a product that cost as much as it did and can’t last five years with no help to an expensive fix I have become dissatisfied and lost trust in my dodge truck and it leaves me wondering what’s next .

  17. My wife and i both own dodge products, she has the 04 durango with the hemi. it has a slight knocking sound and after many many hours researching the issue sounds like there is a BIG problem with the 5.7 hemi, and you DODGE refuse to address the obvious problem with these engines. there are countless honest hard working folks out there that need this problem resloved!i will be taking this issue to a higher sourse. in the mean time i plan to sell or trade both my dodge products and will NEVER buy another. THANKS FOR NOTHING!

  18. My 2003 2500 4×4 Dodge diesel has been a horrendous piece of crap. Actually, that’s not entirely true. The Cummins engine has functioned flawlessly, but then again, it isn’t built by Dodge. My truck goes up and down the highway, I do not off road in it or pull heavy loads. At just over 70,000 miles I replaced a hub bearing, $300, a ujoiunt on the hub, $300, a front drive shaft ujoint $425. I spoke with customer service who told me I should have purchased a better warranty. I pointed out that my Toyota, which is routinely flogged off road, has 350,000 miles on it and NOTHING has failed. She then asked me what Dodge could do to make me happy. I told her, “Build a truck that isn’t a piece of s***.” She hung up on me. At about 80,000 the lift pump failed. The lift pump is used on all 2003 Dodge Diesels and about 1/2 of the 2004s. This is a crappy, cheaply made part attached to the rear of the fuel filter canister. There is not a fuel pump in or near the fuel tank on these vehicles. I did my own research and purchased an after market pump that I mounted to the frame near the tank, where it should have been in the first place. The part cost $330. my mileage improved 1 to 2 miles per gallon with the more efficient pump. Anyone who owns a 2003 or newer Ram knows all about the ventilation failures. Dodge knew the systems would fail but went right on selling them anyway. I have disassembled the entire dash three times now replacing the faulty parts. Don’t buy the, “Improved” Dodge parts, they WILL fail. I will be purchasing a new muscle car this year, guess what brand it WON’T be?

  19. I just rated my, “Dodge customer service experience” as 1 star. The website recorded it as three stars. Unbelievable.

  20. Me and my wife purchased a 2011 Dodge Nitro three weeks ago at Jack Phelan Dodge in LaGrange Il. Before we left with the vehicle we noticed that Dodge only gave us one key. Every car or truck I have had, gave us two keys with our purchase. So we asked the salesman and manager where was the other key. They said the vehicle only came with one key and if we needed another it would be $135.00. I did not like the ideal we just made this big purchase and now we have to buy another key which should have been supplied to us. Is this the new low level car dealerships have stooped to? I’m very upset with Dodge and probably won’t do business with them in the future.

  21. i had a 2008 durango with 56500 miles and had a proplem with the power steering, the prusure hose had a plastic liner in it so it got hot and got stuck in the rack and pinion, and i could not steer it so i replace all the stuff i needed to replace rack, pump and hose, was told it was out of warranty and because i fixxed it myself they were not going to do anything for me, so i had to use my vaction money to repair, then after that 2 more proplem came up so i trade my dodge for a kia, that was the smartest thing i could have done

  22. 2012 ram 2500, all chrome on truck has yellow spots with 11k on truck. What a piece of junk, dealer and ram customer service took 6 months to come up with a solution, replace chrome.
    Took to dealer, horrible service. Called Ram customer service to have work performed at another dealership, their response, can not help, have a nice day. Do not buy a Ram or Chrysler vehicle.

  23. I was disappointed to discover the FOB remote replacement cost is so very high and then has to be “programmed” by the dealer for another $60. I recently lost one of mine. Originally bought a new 2010 Ram 1500 crew cab. This well over $220 price to replace a “key” to operate your vehicle certainly isn’t disclosed at time of purchase.

  24. Hi, I just bought a new 2013 Durango and I really like it and the new electronics it comes with. I haven’t had a new vehicle in a while, so I have been impressed with the new features that cars can come with now. Back, 5 or 6 years ago, I had a new Yukon. Actually, it was the third Yukon I have had, back before the crash, and I had money. Anyway, they came with automatic headlights. I really liked that feature because you never had to think of the headlights, they just took care of themselves. I never forgot to turn them on and never forgot to turn them off and run the battery down. Now, just to mention a change in public opinion on the day use of headlights, over the last 20 years, more and more people have started using their headlights in the day time as a safety feature, and that includes me. I think most drivers would agree that it is safer to use your headlights during daylight hours. It makes your vehicle more noticeable on the road. Since I started driving my Yukons with their automatic headlights, I have always used my headlights day or night. I fire up the rig, the headlights come on. I turn the rig off, the headlights go off. It made me feel safer and I got used to driving with my headlights always on. After the market crash, I had less money, so I had to drive older vehicles. Vehicles that didn’t have automatic headlights. But, I just got used to having to remember to turn them on and then remember to turn them off. Which I did, most of the time, but I did forget to turn them off once in a while. Now, I have bought this new durango and I was excited that I would have automatic headlights again and could stop having to remember to turn them on or off. Not so! Dodge has had to try and make them even better, but in fact, has made them less safe. The headlights have a sensor that only turns them on in low light settings, so therefore, during daylight hours, the headlights don’t come on. In order for me to have headlights on during the daytime for safety, I have to use the manual position of the headlights. So, now again, I have to remember to turn them on. It does beep at me when I forget to turn them off, so that is nice. I won’t run the battery down, but I find myself driving for a long time and then remembering that I hadn’t turned my headlights on, so a lot of times I drive clear to my destination before I remember I hadn’t turn my headlights on. I am a little frustrated at this new and improved headlight system. I have come onto this forum to see if anyone agrees with me, found a solution to this problem, or just thinks I am crazy.

  25. I purchased a new 2012 3500 Dodge dually from Ron Carter Dodge in League City, Texas on March 27, 2012. I purchased this vehicle because I have an older brother (Pat) that bought the same truck a few months prior and I drove it home from the dealer for him and fell in love with it. After driving my 99 Power Stoke for 354,000 + miles I felt I needed a new truck. The truck has been great except for one ongoing problem. BRAKE SQUEAL when applying the brakes at light pressure. I am not one to stop hard and I personally start slowing down way before I need to when I see a stop or red light.
    I took this truck into the Dealer on Aug 16, 2013 with 11573 miles on it for the squealing concern. The dealer deglazed the pads and sent me on my merry little way. Upon leaving the dealer the first red light I came to the same squealing noise was still present. I had some errands I needed to run so I ran them and every time I came to a stop light the squeal noise was back. Once I finished my errands I went back to the dealer to indicate the noise was not fixed and that it was happening every time I come to a stop. I was told I would need to bring it in so they can look at it and make a repair. (This right after I had just spent 2 hours waiting in the customer lounge while they worked on it that morning). To say the least I was not happy but what do you do.
    I myself was a service consultant for approx. 10 and my service manager/shop foreman would have come out and put the vehicle back in the shop to the same tech while the customer was waiting. I did not have the time to leave it so I spoke with the service manager and we agreed I would bring it back another day so we (service manager/I) could drive it to duplicate the noise.

    I met with the service manager on the morning of Oct 8, 2013 and we took it for a drive and were able to duplicate the noise. Manager asked if I could bring it in on Thursday (10/10/2013) in the morning and they would have a tech look at it. This morning I was there at 8am and sat in the lounge while it was being worked on. The dealer turned the rear rotor because they stated they were a little warped and may have been the reason for the squeal. I was giving the truck back at almost 1pm and left the dealer. The first 10 or so stops the noise was not present, THEN it all stated all over again. It squeals EVERY time I come to a stop.
    I called the service manage this afternoon to inform him the noise is back and happens all the time. Manage stated at this time there was nothing more he could do for me. I was taken back a little considering I had just spent $42,000 + dollars on a new truck and the squealing noise cannot be fixed.
    In my professional opinion (understand, I did work on the service drive for Greenspoint Dodge, Allen Samuels Chrysler and Norman Frede Chevrolet combined all together almost 10 years) the pads have way too much semi-metallic fibers in them and need to be replaced. Not saying all of the pads need replaced, just the rear pads and this would most likely get rid of the squeal noise.
    NOTE: My brother Pat has the exact same truck and not once has he ever heard the brakes squeal on his dually.

    I just hung up with Dodge customer service and spoke to Jordan. Jordan seems like a nice lady on the phone and she is just doing her job, but I could tell she was just working at a call center and had no idea what rotors are because she did not even pronounce the word correctly. Unfortunately I have a new 3500 dually with a terrible brake squeal and I can’t seem to get it fixed.
    Jordan did state that I could take the vehicle to any other dealer and have them check it out but that I would have to (get this) PAY for the diagnosis. Sure the warranty is 3yrs/36,000 miles (I know this) but the warranty will not cover normal wear and tear parts like brakes, hoses, belts. This I know from when I was a consultant. I did get the vehicle in before the 12,000 miles and it was documented in the system and I was given the truck back with the noise still happening.

    This by far burns me up, knowing what I know and how Dodge will not stand up and replace the pads for CUSTOMER SATISFACTION.

  26. Customer service is something that is clearly not in Chrysler’s current corporate model. We purchased a 2012 1500 Laramie. The dealer obtained it through a dealer trade. Within days of taking delivery we had the truck detailed. The detailer pointed out roof hail damage, 23 fish eyes and dirt nibs in the paint, clouding in the base coat on one side and pitted cab and side view mirror glass. The truck was inspected by 3 independent collision centers, one of which was another Ram dealer shop, and all 3 indicated that they believed that portions of the truck had been repainted. We demanded in writing that the dealer take the truck back and provide a new, undamaged vehicle. The dealer refused. We contacted Chrysler customer service to open a claim and were told that they could not help because it was a paint issue and we would have to deal with the dealership to try and reach a resolution. After 15 months of mistreatment by the dealer, area factory rep and Auburn Hills corporate types their solution is to provide an extended warranty free. Are you kidding me? We have been loyal Chrysler customers for over 11 years. We have purchased (5) 2500 & 3500 trucks for our business, one Nitro and this Laramie. Next week we will be trading every single one of them in with the local Ford or GMC dealer. I will not tolerate the type of horrible treatment, unlawful practices and outright fraud that was committed by the dealer who sent the truck after the dealer trade, not to mention an insulting settlement offer. We are done with Chrysler forever!

  27. I recently had my 2003 Ram 1500 heater core replaced at the local dealer. They informed me that the upper dash was cracking because it was brittle and it would be an additional charge but labor was free “it takes about a minute to install it”. I said i would purchase it myself as i knew someone at a different dealer and could purchase it at a lower cost. Then i noticed they also cracked the other upper dash and said nothing. I called the dealer and Dodge and they refused to correct the problem. I will never buy another Dodge or Chrysler vehicle again. BEWARE of a repair to your older vehicle at a dealership.

  28. I have a 2005 Dodge Durango 5.7 Hemi that has been stalling for no reason on several occassions. The engine light and the lightning bolt light came on. The engine idled rough then stalled. I had it towed to the local Dodge dealer and was told that it was the EGR valve and that it needed tuned up per the diagnostic performed there. I spent 600.00 and it was fine for two days and when my husband was exiting the freeway it stalled .He was almost hit . After a few minutes it started but the engine light and lightning bolt light was on again. So it was towed to the dealer and I have put a new throttle body on it and it was okay for a week. Then it started stalling again. I also then put a accelerator assembly position sensor on it. It was okay for 1 day and it stalled on a busy road with myself and my 3 kids in it. The dodge dealer cannot figure out what is wrong with it. There are no active codes only stored codes. I filled a complaint with the nhtsa and saw 129 complaints for the same issue . Why is Dodge not stepping up and fixing all these vehicles we purchased? What does that say about there warranty and customer service? I will never buy another Dodge again My truck only has 113,000 miles on it. Dodge does not care or they would recall all of these vehicles with serious engine malfunctions but that probably won’t happen until someone is hurt by these junk trucks stalling in traffic and causing accidents. I hope that no one buys any of the Durangos even the new ones have problems with stalling.Someone needs to make Dodge make it right with us their consumers.

  29. I have a 2011 dodge ram 3500 the truck have 115000 miles since I purchase this truck I Ben having problems with the engine light coming on all the times ,the local dealer say it’s the EGR valve well after driving for 2 hours the light comes on again it’s not right after spend 60k for a truck having this problems,we’ll last week I did have a wearied vibration on my left wheel, I was on the to the dealer I got stock on side of the road ,I almost got in to accident , pull on side of the road I did see lots of oil coming out of the transfer Case , I tow the truck to the dealer and they tell me I have to change the ball joints on the left side ,and install a new transfer case cost me almost $6000.00 I just don’t know au a new truck got all of this problems ,it’s looks like to me pure junk, I will never bye another dodge ever ,vary disappointed ‘I m going back to ford ,and for all of you I hope this comments shows the problems they have.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *