Contact Dodge Customer Service

Contacting Dodge Customer Service Center

Dodge is an automobile company operating under the Chrysler umbrella. The customer service page for Dodge is eerily similar to the Jeep contact page, likely because the two are owned by the same mother company. Dodge specializes in selling new vehicles to customers through authorized dealerships, but the company also provides service to Dodge vehicles. Customers with questions, concerns or comments for the customer service team can find all the contact information they need.

to leave a comment about your customer service experience.

Contact Info

If you want to contact the Dodge customer service department, you can choose to email, phone or send a letter to Dodge. The three choices are there for very different reasons. Some customers want to file a complaint, but don’t want to call Dodge customer service – so they mail a letter. Other customers have a more pressing issue and want to talk with someone right now – so they call.

Phone Contact Numbers

The customer service department for Dodge is open from 8 A.M. to 8 P.M. Monday through Friday. You can also call between the hours of 9 A.M. and 5 P.M. Saturday and Sunday. All hours are in EST.

  • Customer Service Department: 1-800-423-6343

Mailing Address

Dodge Customer Assistance Center
P.O. Box 21-8007
Auburn Mills, MI 48321-8007

Official Website

You can learn more about Dodge and customer service for Dodge owners, you can visit the official website at All contact information is listed on the Contact Page. The link is located at the far bottom of the website. With the popularity of social websites like Facebook and Twitter, customers are using these services to contact companies more often. The Dodge Facebook page and Dodge Twitter page are available for customers as well.

Customer Service Email

You can’t find a customer service email on the Dodge customer service website, but there is a contact page located in the FAQs section. From the contact page, click on the Find Answers link. Search for customer service email and you’ll be taken to an answer that lists all email pages for the Chrysler family. You can submit a customer contact email for Dodge at We sent an email to customer service regarding where to find the VIN number on our Dodge Durango. We’ll let you know how long it takes for the representative to respond.

Our Experience

We called the customer service department for Dodge and the phone system is set up exactly like the Jeep customer service call center. The automated recording gave us several options, but we simply held on because the line automatically connects to customer service. This time we were asked if the call had something to do with a Dodge Ram or other Dodge vehicle. We chose that option and the call was connected to an agent in less than 45 seconds. We asked the agent where to locate the VIN number and he explained the exact location. We easily four our VIN.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 2.6/5 (9 votes cast)
Contact Dodge Customer Service, 2.6 out of 5 based on 9 ratings
Write A Review
83 Comments on “Contact Dodge Customer Service
  1. the person was nice but i recieved no info. i had problems at local dodge dealer no resolve with my truck. i told her i was giong to take my truck to a GM or Ford dealer she told me to do that, not good bussiness. i need to talk to a teck. person because we have changed parts three different times and still same problem. stearing box 3 times, stearing pump 3 times & hydrolic brake booster 2 times. i now have aftermarket box & pump i still have stearing problem. fresno dodge quoted me $1,800.00 to replace both box & pump, after employ got in trouble telling me lies they were going to charge me $1,497.00 now just for changing the pump only. very confusing & odd. now i am told to take my dodge truck to a GM or Ford dealer so they can fix it, very weird. is there someone out there who can help me?

    • What year is your truck? The 94 through 2001 models are notorious for steering problems. If you have to replace the parts anyway, don’t go with the Dodge parts. Do some online research, there are a lot of companies that make better stuff.

  2. I have a 2006 Ram 1500 that I bought brand new. It has rusting fender wells, bottom of tailgate ,bottom of front doors and who knows where else. I take good care of it and I am very disappointed in the body and paint quality. Is their something that you could do to fix the rust my truck? I have owned many dodge trucks and this is a problem I have never had.

    • I have a 2006 dodge truck that has rust on the fender wells,doors and tailgate.I also think that dodge should own up to bad metal or paint or something ,just like toyota did.

  3. I have a 2006 Ram 1500 that I bought brand new. It has rusting fender wells, bottom of tailgate ,bottom of front doors and who knows where else. I take good care of it and I am very disappointed in the body and paint quality. Is their something that you could do to fix the rust my truck? I have owned many dodge trucks and this is a problem I have never had. I hope it can be fixed.

  4. i recently purchased a 2012 3500 diesel 4wd. it has 5600 miles on it and the motor is knocking. i took it to the local dealership in silsbee tx. and was told they are not sure what the noise is, but would tear the motor down and try to find the problem, or would be happy to sell me another– only thing is they couldnt credit me the purchase price becouse mine is now a USED TRUCK.

  5. I have a 09 Durango Hydryd and I’m having trouble finding the 12 v battery. Can you please tell me where I can find on in the Austin TExas area Thanks

  6. Dear Doge,

    Vehicle: 2012 Dodge Durango Heat

    My father and I had a tire puncture on the highway earlier this morning. This was hands down, the worst tire change I’ve ever experienced. Thanks for making a cheap plastic assembly. Of course upon removing it, one of the pegs broke off. I guess we’ll find out home much it’s going to cost after Christmas. Over $100.00? Probably.

    My father told me not to write this letter but I felt it was an issue that needed to be addressed.

    Regards, a paying customer.

  7. Dear Sirs! I need some help in one question: time to time Dodge Ram 5.9 Magnum doesnt want to start! usually its happens when engine warmed when engine is cold or after 3-hour after I stopped the engine- firing normally OBD test shows “camshaft sens faul” and “cam/cranc shaft lost” I was tryied to change crancshaft but- engine doesnt start completely can I ask You give some consult or contacs where i can find about this problem
    Thanks! Alex from deep Russia

  8. Hello ,i just bought a 2013 dodge dart yesterday.My wife loves it.we paid 22,000 dollars for the se.The only problem is that we paid that much and didnt even get a set of floor mats with it . they are trying to sell me a set.I have owned 12 new cars in my life,4 new dodges. I think people are going to complain about this.At lease ad mats in your new car..thanks but we do love the car

    • I just purchased a 2013 Dodge Dart on Thursday, March 20, and the dealer called me the next day asking me if he could use my employee discount at one of my jobs. Very unproffesional.

  9. I had work done on mine last summer and only now found out that I should have never paid the $400 I did for new rotors. They did do the break pads free, but said I HAD TO pay for the rotors. Another dealer (Dodge) said I shouldn’t have paid because my rotor issue was due to the pads and the way they were wearing. I should also add I took my car in about 4 months before they replaced the pads and they all but said it was all in my head, then I came across the recall by chance and took it back that’s when they fixed it. Can I do anything about it now? I feel so used, and right now I’m looking at buying a RAM 1500 but with the way they cheated me already I am holding back on the truck.

    • Read my post about my 2003 Ram 2500. Do yourself a favor and buy a Toyota Tundra. According to Consumer Reports it has had the best repair record of any full size truck since it was released.

  10. The commercial for the Superbowl is amazing, please do NOT pull this commercial. Please do not let the 14% influence your decision there are still 86% of us which do believe in God. Whomever thought of this commercial did a wonderful job. Thank you for taking a stand and airing something about God.

    • Annette, while I agree the commercial was great, please get your facts about religion correct in the future. Only about 60% of Americans classify themselves as religious. America also being one of the more religious countries. This commercial will most likely air in other countries like the UK where less than 30% classify themselves as religious. If you like it record it. Better safe than sorry.

  11. I love this commercial, im so proud that Dodge had enough confidence in itself and product to make this commerical. Its wonderful.

  12. Thank you for the beautiful commercial. How refreshing to know that there are still companies willing to share ideals and principles. Thank you Dodge. Thank you farmers. Thank you God for your blessings.

  13. Just wanted to let Dodge know how proud I was that you ran the Farmer add during the super bowl. It took a lot of guts and as a Christian I truly appreciated it. I think you rock!

    Oh, and by the way I have owned 3 Chrystler Vans because I think they are the best value on the road.

  14. Was wondering, I own a 2009 Dodge Journey that I bought new from the Army Airforce Exchange New Car Sales in Germany. I have had some major issues with this vehicle mainly with the Brake System and Tires. The Vehicle has only 27,000 miles on it and it needs new brake pads. In Nov 2010 I had to have the entire Brake system replaced (Rotors, Drums and Pads) due to a rusted out brake area. I received money back for the rusted out area parts but had to pay the rest of the work out of my own pocket. The work was done by an authorized Dodge Dealer in Germany who took pictures and sent them to The Dodge Company. This work was done when the vehicle had 19,812 miles. Now two years later and only 8,000 more miles on the vehicle since the brake system was replaced, the Front Brake pads are worn completely and I must replace them. The Tires are also totally worn out at 27,000 miles and I must replace all four of them. The vehicle is not driven hard at all and you can see by the amount of miles in a four year period it is not driven alot of miles either. The question is was this a “Recall” on 2009 Dodge Journey? I have read other reveiws and this has happened more than a few occassions. Some financial assistance seems to be warranted for such an unsafe situation for my wife and two young daughters traveling around in such an unsafe vehicle. I am already looking into some sort of trade in and I can assure you the Dodge Journey is not a vehicle we would ever consider now or in the future. Of course I am letting all my associates know that this vehicle is not worthy to own. Awaiting your response. Thank you in advance.

  15. Some of the bulbs for my lights in my heater and air control panel are not working. I have been told by my local dealer that I will have to buy the whole panel at the expense of $400 to $500 to replace those bulbs. Surely, there are replacement bulbs to buy because I can’t believe that anything would be designed this bad that you cannot find replacement bulbs. Is there a solution to this problem? Thanks.

    • I have had the dash apart in my 2500 pickup several times. The bulbs are replaceable in my truck and I suspect they are replaceable in your vehicle as well.

  16. I have a 2008 quad cab 1500 that I bring to the dealership for all the services since I bought new and take great care of. The issue that I have is the chrome grill is all bubbled up and the paint on the front bumper has come off directly under the grill . This looks horrible for a vechicle that is five years old. The instrument cluster has gauges that don’t illuminate any more the needles glow but the back lighting does not work any more. When I talked to the dealership they said they couldn’t do anything for me,then was told to call Dodge customer services apon doing this I was also told couldn’t do anything about it . They said it lasted longer than three years and was told that was good. Well when you buy a product that cost as much as it did and can’t last five years with no help to an expensive fix I have become dissatisfied and lost trust in my dodge truck and it leaves me wondering what’s next .

  17. My wife and i both own dodge products, she has the 04 durango with the hemi. it has a slight knocking sound and after many many hours researching the issue sounds like there is a BIG problem with the 5.7 hemi, and you DODGE refuse to address the obvious problem with these engines. there are countless honest hard working folks out there that need this problem resloved!i will be taking this issue to a higher sourse. in the mean time i plan to sell or trade both my dodge products and will NEVER buy another. THANKS FOR NOTHING!

  18. My 2003 2500 4×4 Dodge diesel has been a horrendous piece of crap. Actually, that’s not entirely true. The Cummins engine has functioned flawlessly, but then again, it isn’t built by Dodge. My truck goes up and down the highway, I do not off road in it or pull heavy loads. At just over 70,000 miles I replaced a hub bearing, $300, a ujoiunt on the hub, $300, a front drive shaft ujoint $425. I spoke with customer service who told me I should have purchased a better warranty. I pointed out that my Toyota, which is routinely flogged off road, has 350,000 miles on it and NOTHING has failed. She then asked me what Dodge could do to make me happy. I told her, “Build a truck that isn’t a piece of s***.” She hung up on me. At about 80,000 the lift pump failed. The lift pump is used on all 2003 Dodge Diesels and about 1/2 of the 2004s. This is a crappy, cheaply made part attached to the rear of the fuel filter canister. There is not a fuel pump in or near the fuel tank on these vehicles. I did my own research and purchased an after market pump that I mounted to the frame near the tank, where it should have been in the first place. The part cost $330. my mileage improved 1 to 2 miles per gallon with the more efficient pump. Anyone who owns a 2003 or newer Ram knows all about the ventilation failures. Dodge knew the systems would fail but went right on selling them anyway. I have disassembled the entire dash three times now replacing the faulty parts. Don’t buy the, “Improved” Dodge parts, they WILL fail. I will be purchasing a new muscle car this year, guess what brand it WON’T be?

  19. I just rated my, “Dodge customer service experience” as 1 star. The website recorded it as three stars. Unbelievable.

  20. Me and my wife purchased a 2011 Dodge Nitro three weeks ago at Jack Phelan Dodge in LaGrange Il. Before we left with the vehicle we noticed that Dodge only gave us one key. Every car or truck I have had, gave us two keys with our purchase. So we asked the salesman and manager where was the other key. They said the vehicle only came with one key and if we needed another it would be $135.00. I did not like the ideal we just made this big purchase and now we have to buy another key which should have been supplied to us. Is this the new low level car dealerships have stooped to? I’m very upset with Dodge and probably won’t do business with them in the future.

  21. i had a 2008 durango with 56500 miles and had a proplem with the power steering, the prusure hose had a plastic liner in it so it got hot and got stuck in the rack and pinion, and i could not steer it so i replace all the stuff i needed to replace rack, pump and hose, was told it was out of warranty and because i fixxed it myself they were not going to do anything for me, so i had to use my vaction money to repair, then after that 2 more proplem came up so i trade my dodge for a kia, that was the smartest thing i could have done

  22. 2012 ram 2500, all chrome on truck has yellow spots with 11k on truck. What a piece of junk, dealer and ram customer service took 6 months to come up with a solution, replace chrome.
    Took to dealer, horrible service. Called Ram customer service to have work performed at another dealership, their response, can not help, have a nice day. Do not buy a Ram or Chrysler vehicle.

  23. I was disappointed to discover the FOB remote replacement cost is so very high and then has to be “programmed” by the dealer for another $60. I recently lost one of mine. Originally bought a new 2010 Ram 1500 crew cab. This well over $220 price to replace a “key” to operate your vehicle certainly isn’t disclosed at time of purchase.

  24. Hi, I just bought a new 2013 Durango and I really like it and the new electronics it comes with. I haven’t had a new vehicle in a while, so I have been impressed with the new features that cars can come with now. Back, 5 or 6 years ago, I had a new Yukon. Actually, it was the third Yukon I have had, back before the crash, and I had money. Anyway, they came with automatic headlights. I really liked that feature because you never had to think of the headlights, they just took care of themselves. I never forgot to turn them on and never forgot to turn them off and run the battery down. Now, just to mention a change in public opinion on the day use of headlights, over the last 20 years, more and more people have started using their headlights in the day time as a safety feature, and that includes me. I think most drivers would agree that it is safer to use your headlights during daylight hours. It makes your vehicle more noticeable on the road. Since I started driving my Yukons with their automatic headlights, I have always used my headlights day or night. I fire up the rig, the headlights come on. I turn the rig off, the headlights go off. It made me feel safer and I got used to driving with my headlights always on. After the market crash, I had less money, so I had to drive older vehicles. Vehicles that didn’t have automatic headlights. But, I just got used to having to remember to turn them on and then remember to turn them off. Which I did, most of the time, but I did forget to turn them off once in a while. Now, I have bought this new durango and I was excited that I would have automatic headlights again and could stop having to remember to turn them on or off. Not so! Dodge has had to try and make them even better, but in fact, has made them less safe. The headlights have a sensor that only turns them on in low light settings, so therefore, during daylight hours, the headlights don’t come on. In order for me to have headlights on during the daytime for safety, I have to use the manual position of the headlights. So, now again, I have to remember to turn them on. It does beep at me when I forget to turn them off, so that is nice. I won’t run the battery down, but I find myself driving for a long time and then remembering that I hadn’t turned my headlights on, so a lot of times I drive clear to my destination before I remember I hadn’t turn my headlights on. I am a little frustrated at this new and improved headlight system. I have come onto this forum to see if anyone agrees with me, found a solution to this problem, or just thinks I am crazy.

  25. I purchased a new 2012 3500 Dodge dually from Ron Carter Dodge in League City, Texas on March 27, 2012. I purchased this vehicle because I have an older brother (Pat) that bought the same truck a few months prior and I drove it home from the dealer for him and fell in love with it. After driving my 99 Power Stoke for 354,000 + miles I felt I needed a new truck. The truck has been great except for one ongoing problem. BRAKE SQUEAL when applying the brakes at light pressure. I am not one to stop hard and I personally start slowing down way before I need to when I see a stop or red light.
    I took this truck into the Dealer on Aug 16, 2013 with 11573 miles on it for the squealing concern. The dealer deglazed the pads and sent me on my merry little way. Upon leaving the dealer the first red light I came to the same squealing noise was still present. I had some errands I needed to run so I ran them and every time I came to a stop light the squeal noise was back. Once I finished my errands I went back to the dealer to indicate the noise was not fixed and that it was happening every time I come to a stop. I was told I would need to bring it in so they can look at it and make a repair. (This right after I had just spent 2 hours waiting in the customer lounge while they worked on it that morning). To say the least I was not happy but what do you do.
    I myself was a service consultant for approx. 10 and my service manager/shop foreman would have come out and put the vehicle back in the shop to the same tech while the customer was waiting. I did not have the time to leave it so I spoke with the service manager and we agreed I would bring it back another day so we (service manager/I) could drive it to duplicate the noise.

    I met with the service manager on the morning of Oct 8, 2013 and we took it for a drive and were able to duplicate the noise. Manager asked if I could bring it in on Thursday (10/10/2013) in the morning and they would have a tech look at it. This morning I was there at 8am and sat in the lounge while it was being worked on. The dealer turned the rear rotor because they stated they were a little warped and may have been the reason for the squeal. I was giving the truck back at almost 1pm and left the dealer. The first 10 or so stops the noise was not present, THEN it all stated all over again. It squeals EVERY time I come to a stop.
    I called the service manage this afternoon to inform him the noise is back and happens all the time. Manage stated at this time there was nothing more he could do for me. I was taken back a little considering I had just spent $42,000 + dollars on a new truck and the squealing noise cannot be fixed.
    In my professional opinion (understand, I did work on the service drive for Greenspoint Dodge, Allen Samuels Chrysler and Norman Frede Chevrolet combined all together almost 10 years) the pads have way too much semi-metallic fibers in them and need to be replaced. Not saying all of the pads need replaced, just the rear pads and this would most likely get rid of the squeal noise.
    NOTE: My brother Pat has the exact same truck and not once has he ever heard the brakes squeal on his dually.

    I just hung up with Dodge customer service and spoke to Jordan. Jordan seems like a nice lady on the phone and she is just doing her job, but I could tell she was just working at a call center and had no idea what rotors are because she did not even pronounce the word correctly. Unfortunately I have a new 3500 dually with a terrible brake squeal and I can’t seem to get it fixed.
    Jordan did state that I could take the vehicle to any other dealer and have them check it out but that I would have to (get this) PAY for the diagnosis. Sure the warranty is 3yrs/36,000 miles (I know this) but the warranty will not cover normal wear and tear parts like brakes, hoses, belts. This I know from when I was a consultant. I did get the vehicle in before the 12,000 miles and it was documented in the system and I was given the truck back with the noise still happening.

    This by far burns me up, knowing what I know and how Dodge will not stand up and replace the pads for CUSTOMER SATISFACTION.

  26. Customer service is something that is clearly not in Chrysler’s current corporate model. We purchased a 2012 1500 Laramie. The dealer obtained it through a dealer trade. Within days of taking delivery we had the truck detailed. The detailer pointed out roof hail damage, 23 fish eyes and dirt nibs in the paint, clouding in the base coat on one side and pitted cab and side view mirror glass. The truck was inspected by 3 independent collision centers, one of which was another Ram dealer shop, and all 3 indicated that they believed that portions of the truck had been repainted. We demanded in writing that the dealer take the truck back and provide a new, undamaged vehicle. The dealer refused. We contacted Chrysler customer service to open a claim and were told that they could not help because it was a paint issue and we would have to deal with the dealership to try and reach a resolution. After 15 months of mistreatment by the dealer, area factory rep and Auburn Hills corporate types their solution is to provide an extended warranty free. Are you kidding me? We have been loyal Chrysler customers for over 11 years. We have purchased (5) 2500 & 3500 trucks for our business, one Nitro and this Laramie. Next week we will be trading every single one of them in with the local Ford or GMC dealer. I will not tolerate the type of horrible treatment, unlawful practices and outright fraud that was committed by the dealer who sent the truck after the dealer trade, not to mention an insulting settlement offer. We are done with Chrysler forever!

  27. I recently had my 2003 Ram 1500 heater core replaced at the local dealer. They informed me that the upper dash was cracking because it was brittle and it would be an additional charge but labor was free “it takes about a minute to install it”. I said i would purchase it myself as i knew someone at a different dealer and could purchase it at a lower cost. Then i noticed they also cracked the other upper dash and said nothing. I called the dealer and Dodge and they refused to correct the problem. I will never buy another Dodge or Chrysler vehicle again. BEWARE of a repair to your older vehicle at a dealership.

  28. I have a 2005 Dodge Durango 5.7 Hemi that has been stalling for no reason on several occassions. The engine light and the lightning bolt light came on. The engine idled rough then stalled. I had it towed to the local Dodge dealer and was told that it was the EGR valve and that it needed tuned up per the diagnostic performed there. I spent 600.00 and it was fine for two days and when my husband was exiting the freeway it stalled .He was almost hit . After a few minutes it started but the engine light and lightning bolt light was on again. So it was towed to the dealer and I have put a new throttle body on it and it was okay for a week. Then it started stalling again. I also then put a accelerator assembly position sensor on it. It was okay for 1 day and it stalled on a busy road with myself and my 3 kids in it. The dodge dealer cannot figure out what is wrong with it. There are no active codes only stored codes. I filled a complaint with the nhtsa and saw 129 complaints for the same issue . Why is Dodge not stepping up and fixing all these vehicles we purchased? What does that say about there warranty and customer service? I will never buy another Dodge again My truck only has 113,000 miles on it. Dodge does not care or they would recall all of these vehicles with serious engine malfunctions but that probably won’t happen until someone is hurt by these junk trucks stalling in traffic and causing accidents. I hope that no one buys any of the Durangos even the new ones have problems with stalling.Someone needs to make Dodge make it right with us their consumers.

  29. I have a 2011 dodge ram 3500 the truck have 115000 miles since I purchase this truck I Ben having problems with the engine light coming on all the times ,the local dealer say it’s the EGR valve well after driving for 2 hours the light comes on again it’s not right after spend 60k for a truck having this problems,we’ll last week I did have a wearied vibration on my left wheel, I was on the to the dealer I got stock on side of the road ,I almost got in to accident , pull on side of the road I did see lots of oil coming out of the transfer Case , I tow the truck to the dealer and they tell me I have to change the ball joints on the left side ,and install a new transfer case cost me almost $6000.00 I just don’t know au a new truck got all of this problems ,it’s looks like to me pure junk, I will never bye another dodge ever ,vary disappointed ‘I m going back to ford ,and for all of you I hope this comments shows the problems they have.

  30. Had my 2011 Ram 1500 4×4 caliper frozen on the right side. Took it to the dealer to check out. Yep caliper froze, still under warranty 3yr/36K. They want to charge me to replace the rotor and brakes since they were glazed by having the caliper froze. Wouldn’t the rotor and brake be covered by Dodge since the caliper went bad? The only answer I got was it don’t work that way. Very disappointed in the service at Dave Dennis Chrysler Jeep Dodge.

  31. I bought a 2013 dodge dart have a tire problem I went to Stanley tire He looked up said that the size I needed was back ordered and could not get one till april. some china crap if I would of new that the car would still be in the lot michlin is the only good tire on the market

  32. Has there been any reports of any auto accelerations on od dodge journey’s. We had one at a stop light. When it happen we were well behind the car in front of us, once the brake caught and stopped the jump forward the engine came back to idal.

  33. I am the owner of a 2000 Dodge Ram. I’ve owned the vehicle since 2001 and through the first 10-years was reletively satisified. However, it seems that about 10-12 years is the life span of a Chrsyler product. In the last two years I’ve replaced the transmission, radiator, heater coil, air conditioner and the last nightmare has been the famed Dodge DASH! I don’t think I’ve ever saw a more poorly designed product than the Dodge Ram dash. To think that some guy/gal probably got a pat on the back for coming up using ajj the hidden PLASTIC compontents is a joke! It’s like opening the wall of a 100-year old home. May not look too bad on the outside, but once you’ve opened the dash it’s like throughing open the flood gates! Not only is the dash cover a laugh, but almost every component under the cover is plastic and as brittle as HELL!
    I’ve seen your new Dodge commercials patting yourselves on the back for winning national awards the last two years, but frankly I’ve owned my last RAM…

  34. I contacted Dodge Customer Service on 3/3/2014 via your contact email and requested a Build Sheet for a vehicle I have purchased.I was informed I would receive an answer within 24 hrs and I have not herd from Dodge CS for 3 days now. Please advise.


  36. I have a 2013 Dodge Ram 1500 series.16000 miles on it bought it new last Feb. It has been using a quart of oil every 2000 to 3000 miles. I have had it back to the dealership three times.
    They tell me this is normal by the time it has 50,000 then it will be using a quart of oil every 700 miles. The reason I bought a new Truck was to avoid things like this.
    The dealer ship also said that every time I stop to put gas in it then I need to check oil this is a new Truck.

  37. Good afternoon ,

    I am having a problem with my 2014 Ram interior cab light in the back area over the rear seats . The light stays on while I am drive and once parked . However , when parked the goes off at some point . Could you please tell me how to turn the light off.

    Thank you

  38. new 2013 dodge Ram and it used 1qt of oil 3,000 miles I had it to yhe Deskins Motors 3 time and said it normal to used oil and warranty wont cover it that not right engines don’t used oil

  39. I have a 2008 dodge nitro I received a letter saying if I was having a problem with my fill nozzle my local dodge dealer would fix it. but when I went to have it fixed they said the parts are not made yet to fix it. also is there a recall on nitro’s for the traction control? A person at a parts store was telling me that certain years of dodge nitros were being recalled for that reason. sincerely Tina Fowler

  40. I am writing to your advertising dept to see if you might be interest in doing a commercial about two dodge grand caravan owners that are brothers, one from the north (Pennsylvanian) and one from the south (South Carolina). Both have Dodge Grand caravans, with over 200,000 miles and still running great. One is a 2002 with 217,000, and the other a 2005 with 225,000 respectfully. Probably the best vehicles that we both have ever owned. That’s the short of it there is a lot more that we could get into if Dodge is interested. Thanks for listening RonClark

  41. i have a 2002 dodge caravan se i take good care of it but the body is rusting out so fast i look at some more car and van and i see no rust why do i see rust on all the caravan i do not have money to fix the rust so iam asking you to help me fix the rust because the van is not safe my insurance company say it not safe.also the hood is rusting out help ,help thank you mr wilson

  42. Having brake light that comes on
    Took it to the dealer & after f
    5 1/2 hours having to pay half of the hours charge & told to bring it back but get a rent car & leave it with them to figure it out.
    I need help.
    Randel Wolf

  43. I ordered and was contacted about my new ram bumper for my truck….after it was put on….I was advised a front bumper also came with the rear and was placed on..
    Appro 2 hrs later…I was contacted to bring the front bumper back…it belonged to someone else…therefore I had to return to the shop and have my old front bumper placed back on….I had advised earlier the shop I had only bought the rear bumper…however I was assured they were right…..not so much now….will save up the money and buy the front bumper later

  44. my wife and I bought a new 2013 dodge van from southtown dodge in St Louis Mo. we were very disappointed in the customer service. We had to return nearly 3 weeks later to inquire about the title and we were told they filled out paper work wrong but they never called or tried to contact us. After purchasing the van we got home and did not no how any of the options worked I emailed the dealer and 2 months later have had no response. I would like to be contacted by someone. thank you for your time.

  45. I recently was contacted from dodge about my experience with one of your dealership and I wanted to let you know that you got almost all 0 from me. My whole experience started 3 weeks ago and is still going on. First I bought a 2012 dodge ram from another dealership. But since you are the closet dodge dealership to me for about 20 miles and I live 5 mins away from you, I choose to bring you my business. I had bought a oil change package through your dealership. I only used 1 or 2 and had a total of six. I ended up trading my truck in for a 2014 SRT-8 Superbee. I called 3 weeks ago and asked if I could maybe upgrade my package and pay the difference or get credit or my money back, I got all no’s and that is unbelievable. I bring my car to you and bring you business and you can’t help me out? That’s very disappointing. Second, after I was told no I scheduled an appointment for my breaks because they were squealing and the car only had 3000 miles on it. This was the 3rd week of May. You couldn’t get me in until the next Thursday which I understand because I’m sure your busy especially with the construction. So we scheduled for Thursday morning 5/29/14. I dropped my car off at 8. I had not received a call so I called at 2:30 pm because I had work at 4. I called and the lady I talked to said that her mechanic did not hear anything. I told her that is ridiculous so I went back up there. I got in the car with the lady and went for a quick drive rolled down the windows and she ended up hearing it. We were making our way back to the dealership and I asked if I was covered under my warranty. She said yes but she felt she had to tell me the price of the breaks. If I’m covered I don’t need to know the price of the breaks, I felt that to be very snobbish. We get back to the garage and she tells me that they have to special order them. I say that’s fine and I leave. I don’t get a call all next week about my breaks. The second week comes up so I call and I’m told they still haven’t come in. It is now June 18th almost 3 weeks and I have yet to receive a call. This is outrageous. I have never waited this long for breaks to get done. I don’t understand how this has even slipped past anybody. I don’t ever complain nor do I like to get anybody in trouble but I feel like my business just isn’t important to your company. I’m 23 I work 66 hours a week and my only toy and enjoyment is my car and for the past 3 1/2 weeks every stop I come to I am embarrassed by the squealing. And deacon is so conveniently down the street from me. Like I said I have already contacted dodge and if I don’t hear back from them I am calling corporate. I would appreciate some type of contact from your dealership not only about my vehicle but about the service I haven’t been provided.


  47. Well, my love affair with my 2010 Ram is over, time to forget her. After the the way Ram Customer Service handled a recent warranty request issue by not even discussing it with me other than denial to participate without further comment”I did not qualify”. They made good on their statement and I on mine, it was replaced with a GMC Sierra today. Would have accepted them not participating but they have no customer service if they do nothing to justify an answer. Terrible system to address customer’s requests so now they have one less.

  48. I purchased a 2005 dodge ram 1500 in 2007with 23,000 miles on it. bought extended warranty which never used. after warranty out had to replace both front hubs. now with 125,000 miles on it , had to put new transmission. they said it had already been worked on and the rings were sideways in it. they said it could not have come from factory that way. if that’s the case why are there so many recalls. after a week it is back there. same problem.after 9 Chrysler products, no more.

  49. In July of 2014 I purchased a Ram 1500 Bighorn 4X4 a $40,000 truck. I called 8-22-14 about several issues and concerns I had and spoke to Scott the Sales Manager about them. Scott took my information, which I am sure he all ready had and said, “I will call you right back”. So I waited… and waited… and today still NOTHING!!! Not only did they not address my concerns but I had recently been away on some medical issues and when I got home I thought that my registration would have been in my mail box. Not the case… so I called the DMV where it was processed and they said that Vision Dodge Of Penfield had picked up the registration on the 9th and has had the registration for a couple weeks now. So I called the dealer and spoke with the receptionist and she got snotty with me and said, “sir, you owe us $32 for the registration!” I was appalled especially knowing I just spent $40 THOUSAND DOLLARS with Vision Dodge of Penfield!!! So here it is I was blown off and was treated like crap over a balance that was NOT OVER DUE!!! That is unprofessional and in my opinion, UNETHICAL!!! Ladies and gentleman, there is no more good customer service and it is NOT about the customer anymore…!!! I am disgusted and will be copying and pasting this complaint every where and anywhere!!! Shame on YOU Vision Dodge Of Penfield (NY)… and just a personal note, I was in the military for years and since I have been home, I have seen a terrible change in the way people are treating one another… Sincerely. Ret Vet. G.Young

  50. orange park florida changed my trans fluid and stripped a bolt then put junk in place of a proper gasket . i put clean cardboard under it then found it leaked ; it ruined trans before i caught it . my family and frends cannot believe that a dodge dealer would do such trash job .

  51. Customer care needs to be renamed! I have never been treated so poorly by a major corporation. My 2013 diesel 2500 Ram lost a water pump at 1285 miles odometer reading. It is 130 miles from home and still waiting for a replacement after 8 days. The only information I have been able to obtain from Chrysler is that it is due to the dealer on or about the week of Sept. 30. It broke down on Sept. 19 and today is Sept. 26. From what I now gather from customer service, the 30th is only an approximation. By the way, my 5th wheel RV is stranded right along with my truck. If it had to come from Cummins or from another place in the Chrysler network, why would Chrysler (because they care about their customer!) not tell whomever was shipping it to expedite an overnight ship if they truly care? Also why doesn’t Chrysler maintain a better parts inventory in the interest of customer service, they have had a whole year to establish it for this truck. I had to get friends to drive all the way to the dealer to pick up our boat and us (the boat could not be properly secured) and bring us 130 miles to home. Customer “service”‘s supervisor tells me they will have my case manager call me next week and “see” if they can do any compensation for my incurred expenses and trouble. I asked why they couldn’t contact service directly and find out answers to my questions and was told “we only do inter-office memos”. This is all pretty outrageous to be called customer service. Chrysler needs to get their act together or lose customers including this one.

  52. Your Dodge Dart commercials are very offensive to me. One example is when the black guy hits the whie guy. This really sucks. If you are going to have a person hit another, let them be the same race.

  53. I bought a new 2011 Ram 1500, in Milton, Fl which has developed a transmission problem. My dealership does not have a transmission tech, so I must drive the vehicle 60 miles round trip to a dealership that can’t tell me when they can start work on the truck or how long it will take to repair it. They don’t have a loaner program, but would be happy to rent me a vehicle at $35.00 per day for an unpredictable length of time. My only other option is to take the truck to another dealership (160 mile round trip). I think I have been royally screwed by purchasing a vehicle from a dealer that can’t or won’t repair it.
    Does anyone have a customer complaint number for Dodge?

  54. Customer Service? really? I recently purchased a 2014 1500 Ecodiesel. At 800 miles the drive shaft just fell out. Yeah luckily I was pulling out of a parking lot and not doing 80 on the Turnpike. I took it in to dealer, took them 2 weeks to repair, and I had to fight for a rental car. Now at 7000 miles I would smell diesel in the cabin at startup, this continued and I saw smoke come out of the hood. I took to a different dealer after 4 days at the dealer they told me it was some collar that needed to be replaced and the part would take over a month to get in. Wow a month. I finally got a hold of Chrysler customer service, now they tell me to wait 2-3 business days for an case manager to call me. I am not impressed with their service or should I say lack of service. Had this truck a few months and its been in the shop twice already. Not happy with RAM right now


  56. I own a 04 ram 2500.It has 87500 miles & has never bin abused and has bin gently used over the years.To make a long story short, the front end has bin rebuilt twice,once under warranty& in 2013 $2000 out of pocket.Now I find out the MODE DOOR is broken.Thats the air direction for defrost,vent,ect:This door is buried under the dash.The whole dash board has to come out! what asshole designed this not to be bullet proof knowing it will never be seen again! After calling the dealer he said we know about the problem “the 06’s are notorious for doors braking. $1000-$1500 to fix SCREEW DODGE I HOPE THEY DIE AND GO DOWN IN FLAMES LIKE THEY SHOULD HAVE BACK WHEN PRESIDENT JACK ASS BAILD THEM ALL OUT WITH YOURS & MINE MONEY!!!!!!

  57. This am my 2011 Dodge Hemi 4×4 suddenly shifted into four wheel drive and would not allow me to go over 10mph. This is a very dangerous situation. I understand there is a bulletin out concerning this problem and it is an easy fix. My truck is at a local dealership attempting to get repaired. What is the fix? Am I going to be charged for this?


  59. bought a new 2014 ram 3500. trans down shifts into 2nd gear on the freeway locks the rear end up. this has happened 3 times now with 7k miles on truck. this is a serious saftey issue. dodge doesnt think so.. maybe if someone dies then it will get looked at.
    dodge stand up and back your products.
    customer service is a joke. let me talk to someone that can make a decision.

  60. I contacted the customer service center at 10:00 today to resolve with the dealership getting a rental due to my new dodge dart 2014 has electrical issues. I also have a extended warranty and the dealer nownot provide a rental. The dealer has had the car now 3 days and do not know when it will be fixed.I was told this morning this would be resolved and a rental will be furnished. I have called back 4 times and explained this story again.This is poor service for some one that has bought a new car and 4 cars from the dealer. IPAC is very non professional and will not buy from them in future.

  61. Heritage Dodge Harford rd Parkville, Md
    I made the appt today, let’s see where to start.
    I said in an email I couldn’t make it Monday and that I would come down Tuesday, I did.
    Left my house at 8:45am, arrive around 11:45, I got handed off to Jim, then back to Shaun, then John to appraise my car, then back with Shaun. I got to test drive a car, not the one I had said I wanted to see #L572844 because a manager sent it to another dealer Monday evening. No notice to me, so I get home at 3:15, used more than a 1/4 tank of gas, my car now is absolutely filthy because it rained all the way home. My car doesn’t come out in nasty weather, ask John how clean it was.
    So, empty tank of gas, filthy car, added 120 miles on my car and 6.5 hrs of my life I will never get back. Plus the time it will take for me to clean it, as it was before I drove down there. So how would you guys feel if that happened to you? So who was the manager who took care of me so well today? And Shaun did try to get me interested in another car. That used to be called the old bait and switch. Have a nice day, I didn’t. Oh, plus all the time to clean my car from all the bad weather I had to drive through.

  62. Unfortunately, customer service has become an oxymoron. I work for a company which purchases heavy duty Dodge trucks for our business. We have had a 4500 series at two different dealers in the upstate New York area- Armory Garage, and Lia Dodge, for over a month. Apparently, there are only two front driveshafts in the continental US?? And it takes two weeks to aquire one?? Fuel lines are also akin to “Hen’s teeth”, since they are also nearly impossible to aquire?? Communication with the service department was also less than adequate. Hard to believe such an old, and respected American business is managed so poorly. Chances of me ever purchasing or promoting your products? Never.

  63. who thought that taking the whole front off to change head lights was a good. one more reason not to buy a ram.

  64. I ordered a 2015 Dodge Hellcat approx 5 months ago.
    2 weeks ago I was notified I would not be getting it since it was an automatic but could get a 6 speed if I wanted.
    I have a 6 speed 2011 and want the auto.
    I did not cancel the orde so what happens now.
    I know that ordering is suspended but see nothing about production on 2015 automatics.
    What happens now.

  65. I recently purchased a 2014 Ram 1500. I like this vehicle very much but I have had a few minor concerns that needed to be taken care of by the dealership. I purchased this from Minot Automotive Center in Minot, ND. I have never received service this bad from any business that I have dealt with. Each time I made an appointment which usually took weeks and they always made me wait, sometimes for hours. This last time they told me it could take 5 or 6 hours past my appointment time. This is unacceptable to me and I know I will never go back to them again for service or another vehicle purchase. I just want the Dodge company to know about their poor customer service.

  66. water pump went out of 2003 liberty took to spencer dealer slow over charged said they added a quart of oil didnt even add the corect oil own 2 libertys a ram and have had many other have been considering a new purchase although it was not my normal dealer felt like they could really give a shit mybe it time to switch will tell every one i possible can how i was treated my consider some new mechanics should have been at most 2 hour job even if idot slow.

  67. Why don’t dodge flare the back fenders and put wider tires on the hellcat? That is the only problem I see with the car. It would make it look meaner and get off the line instead of melting the narrow tires.

  68. We just bought a new 2015 dodge 1500 quid cab truck , the truck ran 1/2 mile from the dealership before it had problems , the dealer checked it out said the was no codes ,we left the truck for a leather seat change out , when the dealer started home with the truck it stop again , I can’t get my money back on the truck , I’m screwed , it’s up to the dealer what they do with the truck , no refund , this great dealer never even offered a loaner , just so upset I spend 40 thousand dollars on a truck with problems , I don’t think I can ever trust the truck for travel , I just retired and that’s what the plans were for the truck , so sad to think we gave them a bail out and be treated like crap when the truck had factory defects

  69. Dodge i just want to give you a friendly heads up on you dodge Morse code commercial PLEASE TAKE IT off the air because the flashing light can put people in to a PLEASE PLEASE TAKE IT OFF Thank you if you do

  70. I’ve taken my 2012 3500 to Dallas Dodge three times in the past few weeks to get a egr valve replaced. Tom Jones is the person I’ve dealt with in the service department. He has told me all three times that the diesel tech is not at work, or he didn’t show up today. I took it back there this morning and dealt with another member of the service department and told her this is my fourth time trying to get this problem resolved and so I asked her was the diesel tech in today. She stated he s always here he doesn’t even take a vacation. So I told her what I had been told and she said someone lied to you. I don’t understand why Mr. Jones has to lie to me. My truck is a company truck the company I work for has over 25 dodge trucks on the road. This is very very poor customer service!!!

  71. This is the worse business ever. There are recalls on your vehicle and then they expect you to pay for it. This place SUCKS!

  72. Today, August 27th, I went to my Dodge dealer complaining about what I thought was the exhaust brake on my Dodge Ram 2500, diesel no working. What I found out was that the exhaust brake keys on engine rpm and drops out at 1300 rpm. This is a really poor design as my Dodge with a 3:42 rear end and 6 speed auto transmission only turns around 1300 or 1350 rpms at 60 mph. When I go to stop, I only have exhaust braking along with my regular brakes for a split second. Logically, the exhaust brake computer should be keyed to the speedometer rather than rpm. It is virtually useless with this inferior design. Would I recommend buying a Dodge now? I would certainly inform anyone asking that it is a really nice drive so long as you are not pulling a load and not needing the exhaust brake but when you really need it, it will probably drop out. If keyed to the speedometer, it shouldn’t drop out until you are down to at least 30 mph or, better, even 25 or 20 mph.

  73. I am very disappointed in my 2012 Dodge Grand Caravan. The only thing grand is the grand disappointment it is. 16000 miles had to have front brake rotors replaced, my expense. Air conditioner has failed. Dealer can not get parts and does not know when. Probably in November or December. Fifth and last dodge Grand caravan. I can’t drive it as my allergies are awful with the windows open. So there it sits a monument to poor quality and poor service.
    I can’t even sell it till the AC is fixed or I will take another big loss in value. Never another Chrysler product for me. I don’t know how you can market such poor quality and get away with it.

  74. just sending letter to tell dodge auto builders that I own a 1996 dodge Dakota and it has 250000 thousand miles and I still drive it two hours a day back and forth it is the best truck I have ever owned thank you for making a great truck and I hope it runs a nother 250000

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *