Contacting Dodge Customer Service Center
Dodge is an automobile company operating under the Chrysler umbrella. The customer service page for Dodge is eerily similar to the Jeep contact page, likely because the two are owned by the same mother company. Dodge specializes in selling new vehicles to customers through authorized dealerships, but the company also provides service to Dodge vehicles. Customers with questions, concerns or comments for the customer service team can find all the contact information they need.
If you want to contact the Dodge customer service department, you can choose to email, phone or send a letter to Dodge. The three choices are there for very different reasons. Some customers want to file a complaint, but don’t want to call Dodge customer service – so they mail a letter. Other customers have a more pressing issue and want to talk with someone right now – so they call.
Phone Contact Numbers
The customer service department for Dodge is open from 8 A.M. to 8 P.M. Monday through Friday. You can also call between the hours of 9 A.M. and 5 P.M. Saturday and Sunday. All hours are in EST.
- Customer Service Department: 1-800-423-6343
Dodge Customer Assistance Center
P.O. Box 21-8007
Auburn Mills, MI 48321-8007
You can learn more about Dodge and customer service for Dodge owners, you can visit the official website at http://www.dodge.com/en/. All contact information is listed on the Contact Page. The link is located at the far bottom of the website. With the popularity of social websites like Facebook and Twitter, customers are using these services to contact companies more often. The Dodge Facebook page and Dodge Twitter page are available for customers as well.
Customer Service Email
You can’t find a customer service email on the Dodge customer service website, but there is a contact page located in the FAQs section. From the contact page, click on the Find Answers link. Search for customer service email and you’ll be taken to an answer that lists all email pages for the Chrysler family. You can submit a customer contact email for Dodge at http://www.dodge.com/wccsapp/universal/D/index.jsp. We sent an email to customer service regarding where to find the VIN number on our Dodge Durango. We’ll let you know how long it takes for the representative to respond.
We called the customer service department for Dodge and the phone system is set up exactly like the Jeep customer service call center. The automated recording gave us several options, but we simply held on because the line automatically connects to customer service. This time we were asked if the call had something to do with a Dodge Ram or other Dodge vehicle. We chose that option and the call was connected to an agent in less than 45 seconds. We asked the agent where to locate the VIN number and he explained the exact location. We easily four our VIN.