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Contact Dish Customer Service

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Contacting Dish Network Customer Service Center

The Dish Network is an alternative television company that offers digital television and a variety of accessories to improve your viewing experience, including 3D cinema and TV outdoors. From the official website, customers can access the support page. There is a list of contact information for the various divisions of Dish Network customer service.

Contact Info:

Phone Contact Numbers

Customers have one phone number to call for customer support, but the phone number is listed as a sales number. Under the customer support page, there are no phone numbers listed.

  • Order support: 1-800-823-4929

We located a few addition numbers off the Dish Network website that claimed to connect directly to Dish Network customer service. We tested the numbers with the following results.

  • Dish Network commercial support: 1-888-624-3474
  • Dish Network business support: 1-800-454-0843
  • Dish Network corporate office: 1-720-514-8555

Mailing Address

The Dish Network does not publish a dedicated customer service mailing address. However, we were able to locate the mailing address for the corporate headquarters. If you have an issue with your current bill, this is not the best address to use. You may find a better address listed on the back of your bill. This address is ideal for contacting the main headquarters with concerns or compliments.

Dish Network
9601 S. Meridian Blvd.
Englewood, CO 80112

Official Website

The official website for Dish Network is http://www.dish.com. You can order new service, visit the support page or log in to your account from this main page. To immediately visit the support page of the Dish Network website, click on Support http://www.dish.com/support/.

Customer Service Email

You cannot email customer service directly, but you can fill out a form on the Dish Network customer service website. The contact us form http://www.dish.com/chat/ asks for a name, email address, phone number and account number. You are not required to enter an account number to submit your question. We filled out the Dish Network customer service contact form. We will pass along the response time when an answer is received.

Our Experience

We called the main order phone number listed on the official website. We tried pressing 0 to bypass the main automated response, but we kept being circled around to the beginning of the message. Finally we pressed 1 for a current customer and then pressed 0 three times when we were asked for the phone number associated with the account. We were connected to a customer service representative within 20 seconds and he answered our question about service contracts with no pressing for additional personal information.

When customers want an outstanding customer service, Dish Network is at the top of the class. When we sent an email email inquiry, we received a response from a customer service representative within 1 hour. The representative answered our initial question as well as provided us with details about various products and services.The communication as well as the contact information is below:

From: DishTV
Date: Fri, Mar 23, 2012 at 4:27 PM
Subject: New Customer Sales
To: Richard B

Dear Dish Network Customer,

Thank you for your interest in Dish Network. We are excited to have you as a member of our growing Dish Network Family. We offer the best TV service in the market and we will be more than willing to assist you in placing your order.

Yes. Our current promotion called Digital Home Advantage or the leasing plan without contract offers [installation and equipment]. All you need to take care of is the $99 one time activation fee upfront. Without the commitment means no cancellation fee. I am confident that Dish Network is the logical choice for you. I suggest you place your order today to save you some money. You can also get HBO, Cinemax, Showtime and Starz at no charge for 3 months and Blockbuster @ Home for 3 months.

We will be more than willing to assist you with the order process, please visit us at http://www.dishnetwork.com and we have a chat option available to guide you in ordering. You may log in to Live Chat so I can build the order for you as well as check which promotions you’ll qualify for. If in any case you won’t qualify for the best offer, we’ll find alternative promotions for you. My name is Annabelle T. and my operator ID is 57B. I am working from 10 AM to 7 PM EST from Mondays to Fridays.

We would also need the following information to efficiently process the order:
• Name
• Address
• Phone Number
• Programming Choices
• Number of TVs (please indicate if TVs are standard or HD)

Please have them ready once you log in online.

It will be our pleasure assisting you in getting the best TV service in the market.

Thank you,
Annabelle T. OPID-57B
TID-OR: Tonette
Dish Network E-Care

***Please include all correspondence when responding***

From: Richard B
Date: Fri, Mar 23, 2012 at 3:27 PM
Subject: New Customer Sales
To: DishTV

Richard, : Does Dish Network offer new service without a contract?

The customer service response time was favorable. Did you experience the same level of customer service from Dish Network? Let us know your thoughts.

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Rate your customer service experience:
Rating: 1.8/5 (29 votes cast)
Contact Dish Customer Service, 1.8 out of 5 based on 29 ratings
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51 Comments on “Contact Dish Customer Service
  1. Replacement receiver delivery problem due to fact yr staff gives wrong info.First UPS was returned.I list the first tracking no. I received. The second tracking no. was the no. assigned to the return. I was told that the second tracking no. was the new delivery. Please give me a new tracking no. UPS could not find even with my name. Your staff was not able to read the entire history of this problem correctly causing me two useless trips to UPS and I still don’t have my replacement receiver. I will list my acct no. and the two tracking nos. I received.Acct No.8255909533368210/First track no.which was for the first delivery which was returned due to insufficient address: 1za2874y01472798501-Second track no. which is assigned to the returned receiver: 1ZA2874y0347279856. We need a different tracking no. for the new receiver your staff said was sent 6/19/12. I will be away all day and I hope when I return I will have a response from you. Thank you.

  2. 888-743-5750 is the number I called. I got service right away and the deal was great. It was only 34.99 with free locals, high definition, equipment, and install!

  3. I have had a nightmare with this company for 6 months. I have had to deal with a retail person who is a liar and crook, I have had no help from their fraud department a Mrs. White who gave me her # and I have called multiple times with no results. I have had no service on one TV for months, no channels,an unburied wire in my yard, no HD dish, and in all of this, I could not take care of things as my husband had terminal lung cancer and had been so frustrated with all of the lies and things not being done, I had to drop it until now. I have no idea how to get what I am entitled to. When I called to say I did not want the retailer to come on my property again, I did not ask for a new contract or any changes and they seemed to take it upon themselves to give me another years contract so I am stuck with the worst dealing of my entire life in a time I need to be grieving for my husband to have to finally try to get TV and to get this mess straight. I was told one monthly price and now it is about $30 more a month. Any suggestions on what to do?? Thank you

  4. Your new advertisements appear to be looking for an average IQ of 60 that are convinced that they are genius’s. The advertisements offend me so much that I turn to a different channel. I would definitely fire the advertisement agency that thought up such a stupid set of advertisements. I guarantee that they raise feelings of loathing!

  5. Dear Sirs: Date: 3 October 2012

    I Just got off the phone with one of your customer service representatives. He said his name is Mark, but I’m guessing that is not correct as he laughed and put me on hold 3 times, and had no real reason to do so, and the last time he was transferring me and after some 30 minutes I hung up. I was trying to connect my old TV from my Living room to my back bedroom. First he did not know that you had to sync the remote with the TV, as he was trying to have me do actions without doing this, and I told him that this had to be the first step, and he laughed, and “oh yeah that’s right man”, the gain he began to give me odd instructions, and again I told him we needed to sync the remote with the box, as I had done this action one time prior with my daughters room. We went through a few steps, which if I remember right he was doing it correctly, and before we finished he said, ” there you go we have solve the issue for TV 2, which was not at all what we were doing. I told him I was not trying to be rude but was there someone there who had more experience, and again he, and someone in the background began to laugh, and he put me on hold while he transferred me. Again I waited some 30 minutes and finally hung up. This would be bad enough if this in itself was the first time but I have had many problems with your technicians, and a few times when your guys would come out. The initial time they left the equipment that was here from the previous owner, and when the second guy came out he stated that this was the problem, and put updated equipment in, and that did resolve the issue. I could go on but you get the point, and I am paying a $100 a month on average, and expect much better service. Lastly I have written about this several times, as I was promised over a year ago when I signed up, that I would receive two $50 visa cards, I have never received any of this, as you are welcome to check your records. I am sure this is NOT how you run your business, and I am quite sure your competitors would love to have my business, as I pay with an automatic withdrawal, and I am never late. I just retired after 21 years of service to our country, and was professional, and am professional with those I work for, with, and expect the same from those I deal with. Please address this, and I would like a response.

    CPT ( RET) Charles K. Barr

  6. Ive gotten mixed up with a local carrier of Internet. Included was dish, unfortunatey Dish was the only part that worked.
    The hi speed was not hi speed,the Internet phone does not work.
    Instalation was over $1000.00
    When I try to call Dish I can only get to the first level. They cannot transfer me to the main office
    They cannot transfer me to costumer service.
    And I cannot call these departments with my cellphone, as I get routed to my local carrier of Internet. Can you please either call me from costumer service or call me from the legal department. My cellphone is 7654817801 please call ASAP… Thank you.

  7. I called after 5 years of dish put up with all kinds of problems from original installer leaving wires laying across the yard to tiling to outages often dropped service on one receiver prolbems still to numerous to list and requested to upgrade this scrap equipment I have been living with and was told to bad we cannot dothat you will have to buy the upgrade but because of my many problems she will give me movie channels for a few months than a week later they send me notice that there are rising my monthly rate because of programming cost …. I already have AT&T for Internet and if you do not satisfy my request for good working equipment then I will inquire about u verse ther picture does look very impressive at the showroom

  8. my dish tv vc No 01501407339 recharge on 30 Oct 2012 for Rs 450/- but yet not update date. date not gatting full tow months. also you are change my package without my permission. your service is very poor. please update my request.

  9. hii,
    this is yasmeen from dubai. last week i was in mumbai, my vc no 01508051675, my registred mobile no -9769844811. my complained no was 102783907, what rubish system your system, seven days i have waited, problame is ther only set top box power supped cord was burned, lot of time i tried to contact you customer care center but there is no respounds from your side, hen i got your top box yesterday morning time, till evening i didnt get chanel, i was rechaged 200 rs from hdfc net banking , still there r no mesege has not come yet. you know i am a busness women lady how essential to me to follow the nes chanel
    regards
    yasmeen

  10. After the first person arrived to install my new dish at 6 p.m. for a 4 to 5 hour install they suggested I could have the appointment changed for the morning, which I did. Then, I received an email saying that the second install was going to be in the afternoon, after I specifically requested morning. so I called and was told that it was again changed. Are you getting the picture? How can I trust a company into my home when they can’t even get the installation done as scheduled? I’m extremely frustrated with this entire proceedure and beginning to wonder whether or not I should just cancel with you alltogether. I expect that you should be offering me some perks after all of this nonsense you are putting me through. I would have never changed the appointment in the first place if I wasn’t given the promise of a morning installation time. I do hope somebody responds to my aggrevation. Thank you

  11. I got hooked up to Dish on Sept9,2012. I was told i would get $100.00 gift card. After a month to month and a half i got them. How do i use them as it says to use on the first bill. I had already paid the first bill. I have sent several e-mails and have had no answers. I am starting to wonder if i made the right choice by switching to Dish.

    Thank you and hope to hear from someone soon.
    Leonard

  12. dear/madam
    my new Carnation instillation token no. 2429042 on call booking 19/11/2012 but till date 3/12/12 . not instoled my dis-tv . so please my Carnation instoled arregent base.

    regards
    rajender kumar
    176-d-4
    railway coloney
    p.ganj
    n.delhi-110055
    mobile no.-9971196972

  13. Dish network customer reps are so incredibly rude! I pay almost $80/month, and have for several years. My receiver suddenly stopped working for the last two days. I get zero channels. When I call to inquire about it, the soonest anyone could fix it was 8-10 days from now. When I asked if it could be sooner, the voice on the phone was so degrading and brusque. The first person transferred me to his manager, who was the MOST UNPROFESSIONAL AND DISRESPECTFUL CUSTOMER SERVICE REP I’ve ever spoken with. This man actually had the audacity to yell at me and tell me that I am “pissing him off”! He abruptly put me on hold, and hung up after a few minutes. Unbelievable! Cancelling my service and telling everyone with Dish network about it!

  14. Dear Sir, I am trying to return your equipment. This has been a nightmare. I hope I have the right address but with your service I doubt it. We will be sending it ourselves. We have figured out the scam. We have 30 days to return them or it is like we never told you to leave. We have been given four dates we will receive the boxes and today was one but they will be sent out today and we should get them within 7 to 10 days. I asked for the correct address and was given it and it best be right because I am mad enough that I will be writing as high as I can go above your company.

    You have an office here and I don’t see why I can’t take them to them since you are trying to pass the date for the return. Trust me you will get them from me as quickly as they can move. We have an appointment tomorrow or they would be shipped but by Wednesday they will be on the road to you and it will not take 7 to 10 days. Why do you tell customers you are sending the boxes when you don’t? Do you think I would recommend you to someone after this fiasco? Also trust me we will be going to a facility for them to put them in the box for us and to note all serial numbers and the condition of the equipment we are returning. I hope this is a practice that changes soon.

    Connie Davis

    • I also recently requested my services be disconnected. I was told that a box would be sent for the return of their equipment. If a box doesn’t arrive by Wednesday, I will run down a Dish delivery truck and toss the equipment onto it!

  15. I’m trying to get my Dad’s (Arnold Tuley) Dish Network disconnected. Seems you’re willing to hook up quickly but it’s a nightmare to quit the service. What can I do?

  16. I have emailed my concerns about my recent installation.

    When I was ordering I got prompt results. Now my Emails are not answered. Its been 5 days now. How do I wake everyone up ?

  17. The Supervisor Hung Up On Me ! Wow

    Steven (ID: RCU): Hi, my name is Steven (ID: RCU). How may I help you?
    Steven (ID: RCU): Hello Rubel!
    rubel karim: yeah i mentioning to someone earlier before i got disconnected that they send me a remote but it was suppose to have the green UHF chip not the green IR chip
    Steven (ID: RCU): How are you doing today?
    rubel karim: i’m okay
    Steven (ID: RCU): Glad to hear that you are doing good.
    Steven (ID: RCU): For security purposes, would you please verify the last four digits of the Social Security Number on the account?
    rubel karim: 5767
    Steven (ID: RCU): Thank you.
    Steven (ID: RCU): Please give me a moment to access your account.
    Steven (ID: RCU): Thank you for your patience.
    Steven (ID: RCU): When did you received the remote?
    rubel karim: sometime last week or so
    rubel karim: i don’t know .. there was delivery issue
    Steven (ID: RCU): Generally, we sent IR/UHF remotes and it can be used to both TV1 or TV2, that is your option.
    rubel karim: I NEED A GREEN UHF CHIP
    rubel karim: it is as simple as that
    Steven (ID: RCU): Yes, you can remove the chip and rotate it to UHF.
    rubel karim: yes your right, yay !!!!… however that UHF is blue which means its used for TV2 .. aww so problem still remains
    Steven (ID: RCU): Would you like to use to TV1 or TV2?
    rubel karim: TV1
    Steven (ID: RCU): I am sorry, you must use the remote in IR mode for TV1.
    Steven (ID: RCU): That is the only option.
    rubel karim: my TV1 is in my bedroom and my receiver is in the living room
    rubel karim: so how do you solve that problem
    Steven (ID: RCU): You must keep the TV and receive at the same place.
    Steven (ID: RCU): **Receiver.
    rubel karim: why did the other representative say there is a green UHF chip
    Steven (ID: RCU): I’m sorry you were given conflicting information by previous agents; but I can assure you the information I’m giving you now is correct.
    Steven (ID: RCU): You can e-mail us at feedback@customermail.dishnetwork.com for any feedback and customer service issues.
    rubel karim: fine I understand that, but why does the guide on the remote that i received show a green UHF remote as well
    Steven (ID: RCU): I am sorry, I do not understand; can you please rephrase that?
    rubel karim: there is a guide book on how to set up the remote
    rubel karim: you got that part right
    rubel karim: second, in the guide it shows all the chips available
    rubel karim: third, the green UHF chip is in there
    rubel karim: and your telling me there is only GREEN IR CHIP
    rubel karim: so why in the world would dish put up a picture of something you guys don’t have
    rubel karim: ?
    Steven (ID: RCU): I apologize for the inconvenience.
    rubel karim: so do me a favor, ask you manager if your not sure
    Steven (ID: RCU): If you wish I can transfer the chat to my supervisor.
    rubel karim: go for it
    Steven (ID: RCU): Give me a moment.
    Steven (ID: RCU): Thank you for your patience.

    Steven (ID: RCU): Please be online while I transfer the chat.
    rubel karim: here’s an advice for you steven, find out how many chips are there in total and what they are
    rubel karim: i’ m waiting
    Kevin (ID: IDY): Hi, my name is Kevin (ID: IDY). How may I help you?
    Steven (ID: RCU) has left the chat.
    rubel karim: i’m sure you know what i need help on
    Kevin (ID: IDY): Hi Rubel.
    Kevin (ID: IDY): I understand that you are looking to get a UHF remote for TV1. Correct?
    rubel karim: pretty much yes, a green UHF remote for TV1
    Kevin (ID: IDY): Unfortunately, you cannot get a UHF remote for TV1.
    rubel karim: why noy
    rubel karim: why not
    Kevin (ID: IDY): TV1 remote will be IR not UHF.
    rubel karim: let me ask you this
    rubel karim: how many chips are there for the remote
    Kevin (ID: IDY): There will be two chips for the remote.
    rubel karim: and what are they
    Kevin (ID: IDY): Green with #1 and Blue with # on it.
    Kevin (ID: IDY): Green with #1 and Blue with # 2 on it.
    rubel karim: yay! now lets take a look at the number 2 remote it says UHF , and number 1 says nothing,
    rubel karim: if you look at the guide on how to set up the remote
    Kevin (ID: IDY): Yes, TV1 will be IR even though there is nothing mentioned.
    rubel karim: what does the guide show on how many chips are available
    Kevin (ID: IDY): Which guide are you referring to?
    rubel karim: because i’m looking at it and i see clearly that next to the number one it shows UHF Pro Symbol
    rubel karim: Making the Remote Work WIth Your REceiver
    rubel karim: Dish Network, Remote Control User’s Guide
    Kevin (ID: IDY): Alright.
    rubel karim: under the receiver DVR 625 there are 3 chips available
    rubel karim: #1 – IR and UHF #2 UHF
    rubel karim: #1 – IR or UHF
    Kevin (ID: IDY): It is not for all the remotes.
    rubel karim: i don’t care about the other remotes, i only care about what i need
    rubel karim: and that remote is 6.3
    Kevin (ID: IDY): You need to speak with our advance technical support team.
    Kevin (ID: IDY): Please call on 1-800-333-3474.
    rubel karim: why do i need to speak to them for

    DISCONNECTED !!!!! wow

  18. Listen, I was just notified that my bill is being processed again for $67.o1 and that is not my bill. On October 30, 2012 I order the package monthly which totaled $48.19 for the first year. Then it would go up to $63.19 the second year and yet you keep billing me for $67.01. THIS NEED CORRECTED NOW. I can’t keep calling you monthly to get an adjustment. Just do it and make the monthly billingof $48.19 as it should be. Thank you.

  19. i got a bad credit report from dish network,i need this strighten out.i have not ever owen or i have not cosign with any one with dish network.i did not know this was on there till i sign up for a credit card.get this fix larry

  20. Great Customer Service…NOT. As a Customer CARE agent The first order of business is to LISTEN to the customer’s concerns.

    Me to dish:
    I have to tell you the interruption of my programming is really irritating. We pay for service so why should you be shutting my receiver off while I’m watching? Thinking of letting the whole Dish Network thing go!

    DISH NETWORK eCARE TO ME:
    Thank you for taking time to contact us.

    We understand your situation. We have forwarded your email to the appropriate department and you will be contacted with 24 to 48 hours. We do apologize for any inconvenience this may have caused. You can if you desire still contact our customer service department at 1-800-894-9131, they will be able to assist you in resolving your concerns.

    You can also visit tech.dish.com for information on troubleshooting.

    Thank you for your email.

    Sincerely,

    Darrel G. – CN1

    TID:OR- Cadillac

    DISH Network eCare.

    Please include all previous correspondence when replying.

    DISH TECHNICAL SUPPORT to me:
    Thank you for taking the time to contact us. I understand your concern about your signal and I am more than willing to assist you on this matter. I do apologize for the inconvenience. The steps outlined below should resolve your issue.

    1.) Change the channel using the UP or DOWN buttons and return to the problem channel to determine if the issue is resolved.

    2.) Unplug your DISH receiver for 10 seconds and plug back in. It may take up to 5 minutes for the reset process to be completed.

    If the following steps have not resolved your issue, please visit mydish.com/chat to start a live chat with a Technical Service Representative for additional assistance.

    Thank you for your email.

    Sincerely,

    Ruthel G. J4U

    TID:OR- Infiniti- Tech

    DISH Technical Support

    • Please include all previous correspondence when replying to this message.

    Me to Dish Technical Support:
    OK so you guys aren’t either reading or processing what I’m very clearly writing about. I’m writing about Dish purposely interrupting my programming at regular intervals and threatening to tun off my receiver unless I grab my remote and tell it not to.

    Depending where I am in the living room or who last had the remote, it may not be convenient to me.

    It would be fine if it happened during the night, when on rare occasion, we may have forgotten to turn the receiver off. But this is mid programming while I’m watching.

    This seems to be a fairly new tactic by Dish, starting a month or two ago.

    Dish is close to losing a customer due to this policy and now its customer support.

  21. I have a complaint to file as one of your reps (operator ID 905) blatantly called me a LIAR yesterday on the phone. My name is Kyle. I am at 1001 N Steuben in KS. My phone number on my account is xxx xxx-xxxx and my last 4 of my social is xxxx.

    Yesterday 2/15/2013: Operator ID WK5 told me I should NOT have not have been charged the $100 for my moving fee. I was transferred to Operator ID 905, she told me I was LYING because WK5 NEVER said that. I was transferred to Operator ID 6N0 and she would not listen to my concerns about how WK5 told me I WOULD get the $100 credited back to my account and how 905 called me a LIAR! She credited $25 to my account but I want the full $100 as I was NEVER initially told it would be a charge to move the service back in January. I was told from when I requested the move that relocating was free due to my contract and my good credit!

  22. dish im tired of losing my channels i pay for in the contract you provide. so if i broke the contract you would hold me to the contract.so im holding you to are contract.either fixit and fix it fast or im gone. YOU BROKE OUR CONTRACT

  23. I spoke to two Customer Service people online and one on the chat line and could not get anyone to answer what billing code Ahxfr was for. I was billed $102.70 for this “service”. This was after disconnecting my service. I was told my balance due was “only” $40.94, as if I should be great full and just fork over the money. Finally they zeroed out my bill but I am not done. I still feel they owe me money. I would never go back to Dish because their equipment is junk. During the 5 years I stayed with them my DVR had to be replaced 3 times. It is a huge annoyance to lose all your recorded programs.

  24. I wish I knew which governmental agency to contact..I will pursue this. Paid $99 for installation and @50 a month for what was clearly a 3 mo. subscription at a FL rental house. Tried to turn it off and was told I’d signed up for lifetime HD..what a crock! on a 3 mo. rental. And cancelling THAT would be $350. Then spent an hour on the phone, 1st line customer support and then a supervisor who said we could go on a snobird rental of $5 a month for 6 mo., then renew that. Relying on that info, I signed a lease for the same rental house in FL next year..since that’s where the dish will remain. Guess what?? My credit card (I don’t get a paper statement) was just charged %53 for another month I don’t want. I will contact my credit card company and any other agency I can.

  25. Thank you dish TV customer care.When we called and request, you helped us to enjoy dish TV service immediately.Even after recharged our set of box didn’t get activated.But after your kind guidance over the mobile we got it we are enjoying now. Thanks a lot to dish TV!

  26. Dish net work – I am an unfortunate new customer of this hopeless provider. New customers -please do not get trapped in their advertisement, they will try to trap in 24 month service agreement do not sign. Installer are OK but the contract stipulations are tricky and are no good.

  27. Charged my card a couple hundred dollars and said that was all I needed to pay and then they come back on and want $400.00 more from me and then don’t even refund my couple hundred you took from me. I see why other satellite companies are better. To top it off I cant even find an email address to email you my complaint. Go figure. Jackasses

  28. dish is twice as expensive as at&t.
    im paying 92 a month at dish and the same package at at&t is 49 a month, basic internet and basic tv package.

  29. Dish has to be the worst of the worst when I try to contact them it takes forever I have to listen to speech about what means nothing just let me talk with a person and get on with it OK

  30. I spend $180 a month for service with Dish and I was really surprised to find out on two occasions there are either no supervisors to talk to or the sales rep intentionally puts you on hold to see if you will hang up. Right now I am on hold for 50 minutes and I just wanted to see how long they would make me wait before I hung up. Well you guys won, I am hanging up now.

  31. weve had dish network for a few years and im afraid we are going to change to direct tv so we can watch the Yankees play baseball.i hate to change but my 80 year old dad don’t like much on tv but he likes to watch Yankees.please add yes network to your line up thank you

  32. I have been a dish customer for several years. Your decision to block KLTV from my program although my billing amount remains the same will result in my decision to change to another satelite provider. KLTV, Raycom Media is and has been our favorite channel for years. We have relied on that channel for local news as well as my wifes favorite programs like Ellen, dancing with the stars and many others. It is regretable that some companies feel that they can take away programing with no concern for their customers.

  33. I just wanted to give a huge thumbs up to your customer service, I had your service tech Jeff Olds come out to our house last week to fix some issues we were having with our satellite signal and Jeff was nothing but professional the whole time. He worked on the problem until it was fixed completely before leaving. Please let Jeff know we really appreciated his service and keep up the good work.

    Thanks again,

    Skip Groth

  34. All lip service, no action. They talk a good story, but fail to follow through on their commitments. I used to think that DIRECTV and TW Cable were the worse of the worse, but Dish is about the same, regardless of their ads to the contrary. Stay away—far, far away!

  35. I live in the Augusta, GA area and recently DISH cancelled one of the main tv stations–Channel 6 (ABC) which just happens to be my favorite station! They have since replaced it with channel WGN which I do not want and instead would like my channel 6 returned! I have been a loyal DISH customer for 4-5 years and would like to continue with you, but Direct TV is looking better by the day. Are you planning on fixing this problem or not?? Thank you.

  36. Dish network tricked us into updating our equipment and then extended our contract 2 years, when wanting to cancel they will not send boxes to return equipment, i have asked them 4 times now. i do not want them and i should be able to just say no and cancel, but they are doing everything they can think of to extend our contract again because we have had it on vacation package as we don’t even live there anymore. i have paid my bill for a year since moving and even though we have had them for years they won’t let me out of contract without paying them $$$$ and a lot of it. have a complaint in with bbb that is pending. not happy with them at all.

  37. I turned on the tv to see what was on UP (I think that is the G4 channel) and discovered it was gone….what’s up with that? One of the few channels that has wholesome good programs and there are lots of channels that are awful and they discontinue one of the good ones. Who is in charge of deciding which channels are good or not. continuation of grinding America down….

  38. The worst experience ever! When I sold my house and was moving, I called to cancel my subscription. Had to repeatedly advise that I did not want to transfere my service. Just cancel. Very rude agent. Tried to tell him to mail my box ASAP since I was moving soon. No return box. Lots of emails begging me back. Now a bill for $300. Sounds dishonest to me. Contacted the BBB

  39. The customer service at Dish is HORRIBLE HORRIBLE. I have only been with them little over 2 months and already regret the switch. They lie to you put you on hold, refuse to get a manager for you. The worst decision I ever made was to switch from Direct tv to Dish.

  40. Extortion, that is the word I use for it. They are demanding that I return the equipment that I own,that I purchased, stating that they do not show it as purchased equipment. So they provide no proof they ever provided this equipment but because they have a piss poor record keeping system that doesn’t show I purchased it I am to just hand over $400 worth of equipment that they will just destroy anyway. Dish doesn’t even provision the VIP722 anymore.
    I will NEVER be a dish customer again.

  41. I am so dissapointed in the programs that is on now. Who in their right mind wants to watch Law & Order and Law & Order special victims unit 8-10 hts a day. I hate here comes honey boo boo nothing but a trashy family.Why take Perry Mason ,Murder she Wrote Matlock,Rockford files and other such programs off. It is a shame to have to pay for stupid shows .I don’t know why we have to pay for all the loser shows. That is why we have cable. We can’t afford to pay a lot of money each month since we are on a fixed income. That is no reason to put trash and nonsense shows for us to have to watch. Can’t even get Leave it to Beaver,Father knows best. I am sure it does not matter to you as long as you get your money each month. Just wanted to let ypu know I think you are going down hill. Thank you for reading the complaint. Do not expect any changes.You are pd to give the cheaper customers stupid things to watch. Have a great day.

  42. Why are you taken the Weather Channel off the air? This is very important channel in our area as we live in the county. If you need to remove some channels remove the shopping channels or some of the sport channel, not an important channel like the Weather.
    I am really thinking of moving to Direct TV because of this. I have been with you since 1995. Programing has gotten worse the pass 3-4 years.
    Please rethink taking the Weather Channel off. You may loose a lot of people.

  43. To bad i have to get my dish turned off last week a month. Set my payments to be made 1st every month. So its turned off 23rd of every month. guess i soon go somewhere else for my tv.

  44. You should probably disassociate yourself with hbo to go. You advertise a service you provide for your customers for HBO to Go, however it doesn’t work and no one seems to care. I talked to a very nice guy from Dishand he was clueless. Ithen went to the HBO site and guess what? They have lots of emails regarding service and its clear HBO TO GO could care less about fixing the problem. You have always had superior customer service, however HBO is making you guys look bad as you are signing people of for a service that they are unable to provide to the vast majority of those of us who subscribed and still have no service.

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