Contacting Dish Network Customer Service Center
The Dish Network is an alternative television company that offers digital television and a variety of accessories to improve your viewing experience, including 3D cinema and TV outdoors. From the official website, customers can access the support page. There is a list of contact information for the various divisions of Dish Network customer service.
Phone Contact Numbers
Customers have one phone number to call for customer support, but the phone number is listed as a sales number. Under the customer support page, there are no phone numbers listed.
- Order support: 1-800-823-4929
We located a few addition numbers off the Dish Network website that claimed to connect directly to Dish Network customer service. We tested the numbers with the following results.
- Dish Network commercial support: 1-888-624-3474
- Dish Network business support: 1-800-454-0843
- Dish Network corporate office: 1-720-514-8555
The Dish Network does not publish a dedicated customer service mailing address. However, we were able to locate the mailing address for the corporate headquarters. If you have an issue with your current bill, this is not the best address to use. You may find a better address listed on the back of your bill. This address is ideal for contacting the main headquarters with concerns or compliments.
9601 S. Meridian Blvd.
Englewood, CO 80112
The official website for Dish Network is http://www.dish.com. You can order new service, visit the support page or log in to your account from this main page. To immediately visit the support page of the Dish Network website, click on Support http://www.dish.com/support/.
Customer Service Email
You cannot email customer service directly, but you can fill out a form on the Dish Network customer service website. The contact us form http://www.dish.com/chat/ asks for a name, email address, phone number and account number. You are not required to enter an account number to submit your question. We filled out the Dish Network customer service contact form. We will pass along the response time when an answer is received.
We called the main order phone number listed on the official website. We tried pressing 0 to bypass the main automated response, but we kept being circled around to the beginning of the message. Finally we pressed 1 for a current customer and then pressed 0 three times when we were asked for the phone number associated with the account. We were connected to a customer service representative within 20 seconds and he answered our question about service contracts with no pressing for additional personal information.
When customers want an outstanding customer service, Dish Network is at the top of the class. When we sent an email email inquiry, we received a response from a customer service representative within 1 hour. The representative answered our initial question as well as provided us with details about various products and services.The communication as well as the contact information is below:
Date: Fri, Mar 23, 2012 at 4:27 PM
Subject: New Customer Sales
To: Richard B
Dear Dish Network Customer,
Thank you for your interest in Dish Network. We are excited to have you as a member of our growing Dish Network Family. We offer the best TV service in the market and we will be more than willing to assist you in placing your order.
Yes. Our current promotion called Digital Home Advantage or the leasing plan without contract offers [installation and equipment]. All you need to take care of is the $99 one time activation fee upfront. Without the commitment means no cancellation fee. I am confident that Dish Network is the logical choice for you. I suggest you place your order today to save you some money. You can also get HBO, Cinemax, Showtime and Starz at no charge for 3 months and Blockbuster @ Home for 3 months.
We will be more than willing to assist you with the order process, please visit us at http://www.dishnetwork.com and we have a chat option available to guide you in ordering. You may log in to Live Chat so I can build the order for you as well as check which promotions you’ll qualify for. If in any case you won’t qualify for the best offer, we’ll find alternative promotions for you. My name is Annabelle T. and my operator ID is 57B. I am working from 10 AM to 7 PM EST from Mondays to Fridays.
We would also need the following information to efficiently process the order:
• Phone Number
• Programming Choices
• Number of TVs (please indicate if TVs are standard or HD)
Please have them ready once you log in online.
It will be our pleasure assisting you in getting the best TV service in the market.
Annabelle T. OPID-57B
Dish Network E-Care
***Please include all correspondence when responding***
From: Richard B
Date: Fri, Mar 23, 2012 at 3:27 PM
Subject: New Customer Sales
Richard, : Does Dish Network offer new service without a contract?
The customer service response time was favorable. Did you experience the same level of customer service from Dish Network? Let us know your thoughts.