Contacting Discovery Channel Customer Service
Discovery Channel is a cable broadcasting channel that specializes in reality, survival and informative/educational programming. The channel also sells quite a bit of themed merchandise, including clothing and DVDs, associated with the shows. You can contact Discovery Channel by phone, email or standard mail, if desired.
Phone Contact Numbers
There are no customer service phone numbers listed for the Discovery Channel, but there is a link to the Viewer Relations contact page. This page only offers an email contact form, not a phone number. We were able to locate various phone numbers for staff at the Discovery Channel.
- Senior VP NY: 1-212-548-5555
- VP Chicago: 1-312-946-0909
- VP Atlanta: 1-404-364-5839
- VP Detroit: 1-248-764-4400
- Senior VP Los Angeles: 1-310-551-1611
- Store Customer Service: 1-800-938-0333
Discovery Communications, LLC1 Discovery PlaceSilver Spring, MD 20910
The official website for the Discovery Channel is available at http://www.discovery.com. The page is dedicated to all of the entertaining shows the channel offers, but you can also find some important information in the FAQs section. The contact us page link is there to route you to the various sub-companies like Animal Planet, Discovery Health and the main Discovery Channel.
Customer Service Email
On the corporate website you’ll find the Viewer Relations email form at http://corporate.discovery.com/contact/viewer-relations/. This form is for anyone who wants to contact Discovery Channel customer service. We sent the customer service department a question about Les Stroud, a survival expert and star of various survival shows to see if there was a compilation DVD available with all the stars shows. The contact form is multiple pages and takes forever to fill out.
When we called the corporate office in NY our call was answered by an operator or switchboard attendant. We asked about purchasing a DVD set of all the Les Stroud shows. The agent told us we’d need to contact the customer service department for the Discovery Store at 1-800-938-0333. When we said we could not find a compilation on the store page, she said the corporate office does not deal with store items or customer service issues. We called the store and the agent told us the Survivorman series was available, but none of the other shows offered in Canada.