Contact DirecTV Customer Service

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Contacting DirecTV Customer Service Center

DirecTV is an alternative television and Internet provider. DirecTV service requires a contract for service so customers are bound to keep service for the length of the contract or face early termination fees. DirecTV requires installation of equipment outside the home, including but not limited to, a dish that may be attached to the roof or window of the home. Customer service options are available on the contact us page of the DirecTV website.

Contact Info:

Phone Contact Numbers

DirecTV lists phone numbers for ordering and customer service. The customer service line is open from 8 a.m. to 1 a.m. EST, 7 days a week. Technical support is available 24 hours a day.

Mailing Address

Customers who wish to contact DirecTV by mail for customer service purposes can use the corporate mailing address.

DIRECTV Customer Service
P.O. Box 6550
Greenwood Village, CO 80155-6550

Official Website

Customers can visit the official website for DirecTV at This website is dedicated to explaining the products, services and bundles offered by DirecTV. If customer service is the reason for your visit to the DirecTV website, you can use the support link:

The support side of the DirecTV website offers a lengthy FAQs section and question and answer page. Customers can search the questions for answers to commonly asked questions. This could save a ton of time waiting on hold just to speak to a representative. When you send a customer service email, answers that may help you appear before you can send your email message.

Customer Service Email

We did not find an email address for the customer service department of DirecTV, but there is an online contact form that can be accessed without logging in to an account. You can access the contact form at We’ve sent a customer service email to DirecTV about service contracts. We’ll update how long it took to receive a response.

Our Experience

When we attempted to contact DirectTV, we encountered the automated service that was difficult to navigate. The system repeated prior to connecting us with a customer service representative. We waited through the automated response system approximately 3 minutes. When we finally spoke to a representative, we noticed a discernible language barrier leading us to believe the customer support center was not in the local area. The customer care associate was pleasant when we asked questions regarding service and the pricing structure. We even sent an email to the customer service department concerning customer care issues, but are awaiting a reply.

The customer service department at DirecTV was helpful with our request for information. The email we sent was answered within 6 hours of sending the request. The customer service representative also provided several options for customers to reach customer servive, see the communication below:

From: DIRECTV Customer Service
Date: Fri, Mar 23, 2012 at 2:58 PM
Subject: Service Contracts [Reference #: 120323-001031]
To: Richard B

Response Via Email(Cristina R. – 100170000) – 03/23/2012 02:58 PM
Dear Mr Banks,

Thanks for writing to us about your interest in DIRECTV. I understand that you would like to sign up for DIRECTV service without agreeing to a contract. We have some great offers on equipment and programming for you, [discounted long-term contract and 24-month promotions].

Thanks again for writing, Mr. Banks. We look forward to serving you in the years to come with the best programming, technology and customer service.


Cristina R. – 100170000
DIRECTV Customer Service

Customer By Web Form (Richard Banks) – 03/23/2012 09:30 AM
If I become a new DirecTV customer, can I order service without a contract – pay as you go.

The customer service department at DirectTV appears to put customers first. Did you experience a high level of customer support or did DirectTV place you second. We want to hear from you with your customer service experiences.

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Rating: 2.0/5 (83 votes cast)
Contact DirecTV Customer Service, 2.0 out of 5 based on 83 ratings
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286 Comments on “Contact DirecTV Customer Service
  1. channel 9 , 13 , 23 have been getting interferance to the point where we haven’t been able to watch them for the past month. I waited on the phone for more than an hour to speak with a representative, and after trying to explain the problem, I was hung up on. The problem still exists and if I can’t get some satisfaction in resolving this issue, I will be seeking another Company to provide this service.

  2. We have Direct TV and we like a lot, but as you know we do not have 25 or less channels depending on what package we have the thing is that my question since we do not receive those channels are you going to reduce our bill? because if we are not going to have those channels our bill should be adjusted according to those channels that we are not receiving. oh and by the way we have been calling your 1800 number during the day and it has a message saying that you are closed how can that be. I hope this problem gets resolved with losing so many channels or were just going to have to get another cable provider and I really think that if the problem does not get fixed you are going to lose a lot of customers.

  3. My wife & I chose Directv because of the Viacom channels although we didn’t know when we signed up that Viacom owned our favorite channels.
    we need a bill prorated or channel substitution because we are watching GSN for the most part!
    the friends that I referred even texted me & asked “what is going on!”
    Viacom stated on their website that Directv has know about this price for 7 years! Get on your jib Directv because if I had missed a payment I would be looking at an extension # to call! My bill is automatically debited so give us some TV or Directv us no better that than the lowly Dish network!

  4. My husband and myself recently applied for direct tv service but was denied because my son who lives with us has a unpaid bill. My son is a grown man who lives with us because of a recent divorce. He hasnt anything to do with paying the bills in this household me and is dad are the owners of this household. To let you know we are aware it is illegial to refuse service to us because of his credit problems you have to use our own. So we will be filling a class action suit against you. We call direct tv and was solve anything because the person I spoke was bascially dimissing me so nothing was resolved.

  5. Please let us know when you will be providing
    the PAC12 Networks. The season has started
    and we are missing a game today.

  6. I heard you have FINALLY reached a deal with Pac 12 Network. I hope it is true. Please let me know so I do not have to change to Dish.

  7. Dear direcTV, I would like to say thank you! For being so understanding and a great company that I enjoy watching for years.
    Just recently I had a bill for 289 dollars, so I called your customer service to find out why. I would build for a pay review channels back in 2004, which shocked me!!! I explained to the customer serviceperson that I cannot afford to pay for something that happened back in 2004, that I already paid for. did not want t did not want to do, and that was to cancel my Direct TV. Customer Service Credit my bill, and I still enjoy have my Direct TV. I do apologize that I don’t remember the customer service person’s name, and I would like to say again thank you direcTV!

  8. well here i am again.I LIVE IN ST LOUIS MO. it is raining thats all. rain nothing else however I DO not have a signal my TV IS BLANK??????? why???? can’t u fix this problem? every time it rains the Tv goes off for 1/2 hr at most is there something that can be done????

  9. I called three times this morning, and the first two, did not know how to fix my problem, and I got cut off from both od them, while I was talking. ONe was in Floridaand one in ———.

    Then I got a lady in Pennsylvan, name Brandy, and she got me fixed up in no time. Wo , at least somebody kknew what to do……

  10. My wife and I switched to dish tv we has direct tv for a lil over two years . When my wife called and gave direct tv our new address they changed the billing address but not the location of there equipment address we moved and moved our direct tv dish and boxes our self so we didn’t have to wait on them to re-hook it up. Wich is fine cuz we are paying for there service and not getting any more only what we are paying for then our two year commitment was up we looked into dish tv because a friend of ours that installs derect tv told us we could switch and get free install and the newest equipment with a two year agreement with dish. Checked into it and he was right so having filled our commitment with them made us a free agent Well called and canceled and they said the box for the equipment will be sent to us. Now remember we moved and switched the info with them months ago well never got a box and a month went by then our bank card showed a debt to derict tv for there equipment we called them and asked why we are being charged and there anwser was that they sent a box and never got there equipment. Back well there box was sent to our old address cuz when we called they never updated any more then the billing portion There is no wrong doing on there part as far as there conserend derict tv is not at fault for there employees wrong doing we are. Well now we have a box coming to the right address and can expect our funds to be refunded in 10 to 20 days after they have there equipment. Well we get to pay for there employees mistake by paying bank overcharges we are so lucky. If your commitment with them is for filled switch to dish tv you will get more for less money and a better quality picture more hd Chanel’s and four room Dvr capability. And the best part LESS money. Just make sure you sent there equipment back to them.

  11. We have been loyal customers (who are never late with payments) of Direct TV for 6 years. I’m not sure if Direct TV changed hands or what is going on but tonight my husband is on the phone haggleing over problems with our service at our camp which we have had for 5 years. He is talking to the 4th service rep., 2 being supposedly supervisors. Tayor, her supervisor Tom, mover Ben, and to supervisor Chasity. Chasity hung up on him and now he’s calling them back talking to Kayla (5th rep.). I would not recommend Direct TV to anyone after this experience. Our contract was renewed until March 2014, but due to this experience, if it cannot be settled soon, we will be getting out of our contract with an attorney due to failure to continue service that we have been paying for for the past 6 years. BTW, my husband is now talking to Veronica (rep. #6 as I type.

  12. I am so very disappointed with DirecTV. Since I had the service installed two months ago, I had issues with it. Both my wife and I had to take time off work to accommodate the technicians attempts to fix the problem. We had to make ourselves available because their techs are so busy, we had to take the appointment. Initially, our wait for a technician to come out to our place was usually about a week. So we were forced to live with the problem. We had several techs come out at various times in the two month period. We could not record some shows completely that we wanted to watch and we weren’t able to watch complete shows live because of the problem. From the news to Presidential speeches to TV shows, to football games, in the middle our the programs, the service would cut out! This was not what we signed up for. We were assigned a case manager who assured us that they would fix the problem and compensate us for the inconvenience they caused us. Well, after two months they did fix the problem. However, a $37 (roughly) credit is NOT a balanced compensation for the inconvenience. I was told that they would count every day the two months that I had problems with the system in total. They broke it down to a few days because those were the days I actually told them I had problems. In other words, I didn’t call them everyday to report the problems everyday. I believe this a cowardly way to do business and to treat a new customer. I have appalled to be stuck in a two year contract with DirecTV. Time Warner Cable was expensive, but NEVER treated us this way. I will continue to spread my disgust with my initial experience with this company to everyone I can until my two year contract is up. It is my hope that I can turn as many people away as I can. Unless they are able to properly compensate me for the extreme efforts I had to go through to get my service working properly. and billed for in full while I did not receive my full service.

  13. I am a long time directv customer and do not understand why a national tv service provider is unable to provide service for the pac 12 network. I see the pac 12 network is available on every other tv provider.
    I feel it is very unfortunate that a long time customer like myself will have to change tv provider’s to get pac 12 network

  14. let you know. i am hearing impaired deaf.i do not like disd network. i would like fax number 2515789142.i hope can man come here?when?

  15. I live in a small apt. complex in a small town, and had very little options for TV reception. The mgr. of my complex finally gave permission for a dish and the residents opted for Direct TV. The offer was $29.99/1st yr and $44.99/2nd yr. I ordered my service on 10/18/2012. No one called us ahead to give the date of installation and I call that “poor customer service.” Three weeks later after I ordered Direct TV and after my installation, I received a mass-mailing addressed with my name from Direct TV and a much better offer! The 2nd yr for $34.99. I am not happy to know I could’ve had this 2nd yr at a lower price. As a retiree, I need every dollar. I feel Direct TV is a greedy company that lacks real customer service. They should be able to coordinate the “deals” via mass-mailing and what is offered through the office. As for the programs offered – whatta waste of time. At most, I will watch only 10 channels.

  16. i am hearing impaired deaf.i do not like dish network,problem dish network,i would like directv i have 2 tv in living room.choice etra dvr,my name paul L williams,jr 3097 county road 19 evergreen,,al 36401.. my fax number 251-578-9142 email me know.can man will come to my home when? please…thanks

  17. Well, the disappointment with Direct TV continues. I have been a customer of Direct TV for a short period of time but have had nothing but issues with the customer service department and the movers department. When I signed up for there service I advised the representative that I would be moving soon and I wanted to know if I would be moved for free.I was assured by the representative that there would be NO charge to me for the move. So based on this information I went ahead and signed up for the Direct TV service. Well when it came time for me to move I was charged $200 dollars for the moving fee that was supposed to be free. They charged me $200 to come to my house and activate an HD receaver. I have gone round and round with customer service about this situation but have not gotten anywhere. I should have just went with DISH Network. If there are any suggestions on how I could resolve this situation please let me know.

  18. We keep having to reset our tv to use our DVD and have lost programs we typed. Very annoying. Also just saw we may lose channel 9 on November 30, this is unacceptable.

  19. there is a message on channel 11 that we will be losing this channel as of tomorrow nov. 30th. this is a local channel that we watch everyday not only for news but for many programs like our favorite “The Voice”, please do not remove this channel from our line-up! We have been a longtime customer and we have already lost the CLOO channel which we also watched.

  20. My experience with the email help team has been wonderful! Especially Chris, who helped me on 12/6/12 solve a thorny connection problem with skill and grace and who kept on trying when everyone else seemed to give up. This is how a business should be run. Thank you!

  21. I received an email in regards to filling out a survey of my experience with you folks but couldn’t complete it on my cell phone. i would be more than happy to do so when you send me an email on my computer so I can fulfill your request.

  22. i was talking with a customer service person last week, and i”m sure he documented our conservation, anyway, my direct TV was disconnected on june 29, 2012, but yet i was billed up to the end of July 2012, so I was requesting for a credit on the month charge. secondly i was being charge an additional tv connection, so Direct TV credit me 135.00 for 2 years, which i have received a check for 63.55 and used differ toward my account. so for now we are still waiting for a credit for the month of July 2012 which we are charge, please review and let us know by tomorrow, because are account is due .
    perry and louise benallie
    Acct 34159653

  23. We had a service call for a technican to come today he had the problem fixed in short time he was very polite and new what he was doing he is tops I think his name was Nick Schweitzer I want to let you know he is a excllent techinican if you have a program for top technicans he should be in it he is got be one of your best tecks I have had some that were terrible just slaped things togeather but not the way Nick does it.

  24. please remove channel 358 it is CUURENT TV it was owned by vice pres[past]AL GORE he sold it to AL JEZZERA NETWORK. not good please drop channel or ill drop directtv

  25. Thanks a lot for sharing this with all folks you actually realize what you’re speaking about! Bookmarked. Kindly also talk over with my web site =). We may have a hyperlink alternate arrangement between us

  26. I was with Direct T.V from February 2011-April of 2012; I am now currently with Insight Cable here in Louisville Kentucky. My bill with Direct was anywhere from $152 to $178 monthly, with cable only. I now pay $128.00 monthly for high speed internet, Cable & phone. I have called Direct a total of 11 times my last time being today, requesting my last 2 bills, I have continued to call Direct since June or July of 2012 talking to a total of 17 different representatives, I’ve asked to speak to managers & supervisors on numerous occasions but was never directed to one. I was a loyal customer to Direct for a short period of time, All I ask for is my last 2 bills from Direct so that I can provide that to Insight, get my balance to $0.00, However I am unable to do this with a $200.00 balance hanging over my head at insight. May I please get my last two bills from billing cycle 4/13/2012 & 4/24/2012. I ask that they are sent before the end of January due to a deadline.

  27. I see the name on the nick and artie show has change to the artie lange show.I hope you didnt ruin my favorite show,by not having nick dipaolo.I will drop direct tv and go with another service.

  28. My neighbor had a direct tv dish installed. The installer placed the dish so that it is right outside my dining/kitchen window. When I talked to the installer about the inappropriate placement, he said that is where the customer wanted it. When I spoke to the neighbor, he said that was where the installer wanted to place the dish. The Direct TV dish is replacing a Dish Network dish and nobody wants to take the time to be courteous to neighboring properties.

    The installer told me he didn’t have the proper equipment to place the dish where the Dish Network dish it. The is just an excuse for rude behavior.


  29. I spoke with a representive to pay my bill for the 24 of this month. I wake up today and my service is disconnected. Can I please get a call back today. My number is on file. Thanks

  30. Today is January 22nd and I’ve had direct tv since November 9th. I am so dissatisfied with the service I have opted to have it disconnected. I now what all the money back that I spent on the service. I have not had one week of actual tv service since the beginning. I asked your customer service people for a phone number to contact someone who can authorize the refund and was told the people who can make that decision neither take inbound or make outbound calls. That is ridiculous. What kind of customer service is that. Would whoever can make a decision please contact me immediately.

  31. Direct Tv has been great since we signed up in 2011, but please work on your TV ads. That woman who is on there now is horrible looking and does nothing to promote women to use your service.

  32. Direct tv says they r #1 where what service is that I have been trying to get wifi and they said I am asking for to much how sad is that also they just been bouncing my calls everywhere except for Thailand have not been there yet…

  33. I would like to bring to your attention your CS rep Marcus; yesterday I required assistance and Marcus was well informed, articulate and went the extra mile to make sure that my new remote was programed correctly. I am a 12+ customer and must say he is a terrific representative of Directv. Also must say since you have brought Customer Service back to the US I’ve had nothing but excellent service -

  34. all i wanted to do was switch out my basic box for a HD DVR box, well direct tv tells me that i have to pay $282.00 upfront before they can send someone out !! the price is really not the issue because i thought they would put it on my bill but because i am not a year into my contract they can’t put it on my bill . THAT’S BULLSHIT !! BTW I PAY MY BILL ON TIME !! I’m looking to go with someone else ASAP !!

  35. We are very upset with Direct TV canceling WLOS channel 13 in our area!!! WE depend on that channel for local weather news and school closings! Reconsider canceling this channel or we will cancel Direct TV

    • I’m a new customer. If I lose channel 56 in Lexington KY I will cancel my deal as you will not be delivering the stations you said you would when I signed on. Ouse Channel 56 more than any other cannel!!e

  36. I sent a check in dec. to paid my bill and thought it was ok I was slap with a late fee. and a disconnect notice. What is really funny is that I also send my sons check in the same envelope. He didnt get a disconnect notice. I call direct t.v. also send a copy of my check and nothing got done about this. Last week the shut us off when I mail them a check. I call dish network I now have someone I can count on. I now have a mission to have everyone I know to get rid of direct t.v. go to a more better cable company like dish network. They were wonderful to us Thank you dish

  37. i am completely disgustedwith this set up , why are you taking off 56 ,?its the one we watch a lot and goes with the package i took, so are you going to cut my bill down to make up for this aggravation? i cant refer you due to the way you do these changes , dish and several others have better deals , iif things dont change i know i will make some changes in who i do my business with.
    so now where can we see the things we were seeing on this pkg?please do something

  38. I just spent 30 minutes trying to do a simple task like order a movie by phone. After I realized the person I speaking to had the intelligence level of about 1, I asked to speak to a supervisor. The supervisor was rude but I finally got the deal done. They could not efficiently do a simple thing like take a telephone order. I tried to use the online system and it kept telling me I didn’t have an account. If so, where have I been sending my money every month? What has this world come to? It seems like no one can do anything anymore!!

  39. When we connected to Direct TV, we were supposed to have local news channels available to us. Now we have discovered that channels 15,21, 27 and 43 are no longer available to us. These channels gave us news from the York, PA and Harrisburg, PA areas as well as Chambersburg, Fayetteville and Waynesboro. Now the nearest channel available to us is Lancaster, PA. We are seriously considering dropping Direct TV and signing on with our local cable company in order to receive the local news.

  40. Direct tv customer service is Horrible! A company like this shouldn’t be in business.. My advice for anyone seeking cable and Internet service, please save yourself time and money and find a real customer service provider..

  41. I am very upset with the service I have received from direct tv! Was with dish network for 10 yrs. Never had technical problems! Been with direct tv for 6 wks..My service goes out due to the wind blowing and I have been without tv now for a couple of weeks waiting on them to get out here and fix it. Gonna give me a month of movie channels free! I would just a soon have my tv working on a daily basis! Everytime the wind blows in Oklahoma hope I’m not gonna have to wait 3 wks. or a month for them to get it going again! I am really pissed off about this deal! May be switching back to dish if this keeps up! Whatever happened to good old fashioned customer service? Took them a week to get out here and unhook dish network and hook their equipment up but takes 3wks to get out here and fix their screwup!

  42. I had every intent of signing up with DirecTV but because of a misunderstanding on what I wanted the representative had to cancel the initial contract and said it would take at least 3 days for it to get back in the system. I call the next day and another rep said there was not a problem. She proceeded to cancel the orig and begin again. I got transferred to 4 different departments. I finally decided to forget Directv and stay where I am. I was told everything was cancelled but when I called back 2 days later it had not been. The new rep reassured me all had been cancelled but could not provide anything in writing. DirecTV I am very disappointed with the way all of this was handled. By the way the misunderstanding was I only wanted paperless billing and not auto payments. The rep seem to have a problem with that and combined them on the initial form. When I said no that is when all of the problems began. I understand we all have room for improvements and who knows maybe one day I will attempt this again.

  43. Customer service is terrible. Technician showed up checked satellite signal said it was weak but refused to go up on roof to fix it. Said they are not allowed to go on roofs. Really, they put it up there. I certainly didn’t, then went & sat in his truck for 20 min. Then left. Rescheduled, got call technician would be here in 45 min., never showed up. Called several times, each time I was told someone would call me back in 20 min. Never did. Get call at 5:44 technician would be coming, never showed up. Rescheduled for tomorrow. If don’t show up. I am canceling. Haven’t had tv since Tuesday March 19, today is Friday March 22. Very disgusted with their service!!

  44. These idiots signed me up for hbo and Cinemax when I said 10 time I do not want to add those channels. They will do everything in their power to rip you off and make you spend more money than you intend if I wasn’t in a contract I would be switching service today or as soon as possible.

  45. customer service is a joke. The sales people that talk you into your subscriptions will say anything to get you to sign up. Then once you find out that you don’t get the channels or boxes that you were supposed to you are stuck in a contract. Once my contract is up I will never use direct TV again I have never dealt with a company with such terrible customer service.

  46. Why Will you not send me an E-mail confirmation of my inquiry?
    I only want what I have a right to! A copy of the final bill from you showing the early termination fees on it.
    Why is that such a hard thing to get from you? I think that I should be able to have one don’t I? I have sent a letter that I feel should get an e-mail responce from you. the inquiry is 130404-001137. I would really appreciate an e-mail conformation that you at least are taking action on it. So that I know that you are not ignoring me. I truly would like to take care of both of our needs. yours and mine. you would like your money I am sure. and I would like to take care of paying you also. which having that statement will allow me to do. so, Please. help me with this in all haste. I would truly appreciate your help to hurry this up. I am getting tired of this waste of time. Larry Dean Bamsey Jr

  47. i had the best experience with steward a service tech and the installer ryan humphreys,ryan went out of his way to find out why we had problems,it was old cables which the first installers were happy to see them cause they were busy but ryan made sure we did’nt have anymore problems and did the best job i have ever seen anybody do.this man is good for your business,keep him happy you will never find another one like him

  48. customer service is horrible. Bad business practices. They have connected my name with somebody elses and have me liable for there bill. I have nothing to do with that person nor their directv. My account is closed and has been fo9r over two years now.

    Do the right thing and resolve this issue. Bad service.

  49. account # 51681432. where is my refund check? seems DIRECTV is still showing that they are a company with no responsibility to its costumers. First we the costumer have to do your work for you by recycling your old or broken equipment. Now my account and phone number are blocked so i can’t talk to the customer service department. i did my part by sending back the new advanced receiver and the two access cards from the two receivers that DIRECTV did not want back. Beware to all you may have the same unpleasant and stressful experience happen to you as with me. SEND ME MY REFUND PLEASE!!!!!

  50. Do not like opening Direct bill and having it change from month to month.Went from $75.25 in 1/2013 TO 89.39 FOR May.
    These is why come June our Direct Service we will no longer keep.Ours went from $75.25 in Jan to $ 89.39 in May
    More people to follow us as they are put out also over the price changes all the time.

  51. You are so dumb do you want to lose all your customers
    DO NOT DROP MOTOCROSS ON SPEED you have already screwed up
    everything else on speed at least give us Motocross
    after the first of the year we are probably going to try to find a different provider you satalite goes out when we get a drop of rain
    Dish went out but not as often as you and we were with dish
    for about 15 yeas and have been with you for about 3-4 years
    Sherry & Mike Pennington not happy customers

  52. I called directv on Sunday 5 May 2013 and to make an enquiry on my account I speak to 3 representative including a supervisor and all 3 person was very blunt and abrupt with me I use my checking account to make a payment for over a year and had a return item once and a 6 months no check payment was place on my account. I was not surprised by that and i totally understand that situation.

    My problem was directv implement a new system that once a customer dont clear there outstanding balance then there is additional 6 months place on customer account the pulbic need to know all about this before you all just say this to customer when they call the center and the agents are so rude and abrupt with customers.

    I finally speak to Jamial his ID # 57222 he is a supervisor and maybe the best person i have ever come i contact with he take the time out to check my account apologise to me and removed the block from my account so i could make the payment through my checking account. My service was restore thanks to Jamial and his superior customer service.

    Thanks Jamial you made me change my mind from switching from directv.

    Yours truly,

    Joseph Smith

  53. I am not happy with this service. We were lied to and told that our service would not freeze when it storms. I do not get any of the on demand channels. The technician has come out and did not fix the problem. We want to cancel our service but have been told that the fees would not be waived. This is horrible customer service and I have never been treated like this in my life!!! Ridiculously horrible customer service!! My blood pressure was up because everyone kept repeating the same foolishness!!! I just want this non-service out of my house!!!! And I want you to stop sending me a bill!!! This is so fraudulent that I can’t believe it!!! Really disgusting service that we have had with you!!!!please have someone in top management to call me.

  54. I would like to write a positive review about customer service and direct tv. The customer service was helpful and quick. But most of all I believe I received a great deal in my new 2 yr agreement contract, especially a free sunday ticket!!!. I know how nice it is to get a good review, rather than all the negatives from grumpy people. So thank you direct tv!! Good job :) please share with employees, it’s important to let them know they are helping someone!

  55. I am highly upset. I have been satisfied with DirecTV until the speed channel was taken off. Half of the channels don’t even work and my favorite channel speed tv is off too?!?! This is ENOUGH DirecTV I have had it!!!!!! If you don’t put the channel back on I will switch to dish immediately!!! If you don’t want to lose customers, I suggest you put the speed channel back on and not have combined it woth fox!!!!

  56. This is the sorriest piece of TV service I have encountered in my life. And I am 70+ years. I’d advise anyone to not get connected with this company.

  57. I am under contract with Direct for ten more months. When the contract is up I’m gone. The service is getting worse each day.

  58. I am trying to get to Customer Service regarding my billing. I have spoken to them over two months ago regarding the billing of the account. I need to change it to a different payer. Please answer this email with a phone number or a person I can speak with or an email address. Thank you. Sandi Lake

  59. Why isn’t Direct TV showing us Channel 3, or KSBY, San Luis Obispo? If it isn’t going to be shown then what kind of rebate can we expect? There are other servers out there and we will not hesitate to find one if something isn’t done pretty soon!

  60. We had been customers for 15+ years,when our receiver box failed,we were required to agree to a two year contract,in order to continue service.We discovered that Direct TV will offer special prices to some but not everyone.I cancelled my agreement and now am obligated to pay $280.00.New customers get all equipment for a small fee.

  61. I dont even watch T.V. my husband just watches sports.Every time there is a little rain coming down the searching for signal is on.
    I don’t want to waste my time on commercials and reruns.

  62. Folks! Don’t threaten Directv with “going over to Dish” if they don’t get you straightened out. I am not happy with Directv right now but Dish is NOT the way you want to go. Been there, done that and it is soooooooooooooooo lousey! What you need to do is try and get Directv to stand on their promises. They promised me $200 visa gift card to help toward the early discontinuing of Dish, if I come back to them from Dish. I did, now they mysteriously don’t have any record of promising me that $200 toward the early fee that Dish is charging me (which, by the way, is $320). I just spent 45min 36sec. on the phone with Directv and spoke to 4 different people. None could help me. Directv is a big company, there is going to be someone that will eventually help me. I am going to continue my quest tomorrow. Maybe I will get the right person that will help me get this taken care of. Just keep on trying and do it with kindness, not being ugly…it isn’t any better with Dish. Believe me!

  63. Worst customer service I have ever Encountered. Directv Cares Nothing about their Customers. Not to mention i have ben Lied to on several occasions,

  64. I have been lied to by dtv for almost a month. They cashed a 300 dollar cashier check of mine on Nov. 15. Still not on my acct. No one is doing their job!! I faxed proof that they cashed my Nov 15. They still have not credited my acct. That is exactly why everyone is going to dish network.

  65. Your “To record this episode press R on the remote” covers up the bottom line or news and sport channels. I suggest you only use the “R” in upper left corner of screen. Everyone should know the “R” means to record. Thanks, Dick

  66. Due to you cashing the check I sent to you early, there was a
    32 overdraft charge placed on my checking accoint and I am
    asking you to take care of this on my cirrent bill.
    Thanking you in advance.

  67. So far the service is working but the programs use close caption works. But lately it’s not working. And without it working I can’t watch T.V. cause I have no Idea what they are saying. So if I am not happy I don’t have to keep it and I will fight it. All of the programs have to have all TV’s have it built in to use so my or myself don’t know what is going on then it’s not worth any thing to me. Right? So please keep it up and going that is all I ask of you.

  68. I am paying for choice xtra classic why later a night about half of my channels are infro commercials that want to sell things a few channels would be fine but the same commercial on ten different channels I am paying for shows not that stuff can no one provide tv that’s worth watching we get enough commercial on the regular shows

  69. I have been customer for many years and I have never been able to order pay per view movie with out some stupid problem to they said they could not access my info two days ago I rented movie no problem with accessing my in fo you need to hire people who can speak and understand English think it is time to go to another service

  70. Just finished watching the red zone channel for the 9th year. Outstanding job putting this on year after year. I’ve been a long time subscriber and would never leave Directv because I’ve never had any big issues. Just wanted to congratulate you on a job well done and looking forward to next year. Thanks again.

  71. I am a directtv customer. I called for an upgrade 5 days ago. Yesterday I waited 4 1/2 hours for the tech. When I called I explained that I lived on the 19th floor, gave my phone number and stated the kind of upgrade I wanted. They set up an appointment, gave me a time window, and charged my credit card. We waiting 4 1/2 hours for the tech. to arrive. When he got here I was told that he could not help me. He is not authorized to do multiple dwellings. Living on the 19th floor did not give it away. He was a hired contractor for a company called Mastec, driving a directtv truck and wearing their logo. How can these people stay in business with service like this?

  72. keep the weather channel of the many channels you have only about a dozen are any good if you need more capital raise the rates on the dam info comm. channels . I realy don’t like the new national weather channel..

  73. I am very disappointed to hear that we are losing the weather channel. I have relatives close by, and a family member who is a truck driver, neither of which have access to up to date information on weather in their areas. In Adairsville, Georgia last year, it just may have saved my husband’s life. He was just a couple miles south of there, and heading north. I was able to tell him he needed to park somewhere for awhile. We found out afterwards just how close he’d come to being right in the path of it. Please keep the weather channel!!!

  74. the weather channel is a valuable tool.espesially in todays weather patterns.the generic on channel 361 does not come close .seriously considering cancellation of service.once again ,CORPORATE GREED !!!!!!!!!

  75. You cannot win with the weather channel cancelation. The first major storm that kills or causes injury for a customer the is locked into a contract before the cancelation and you are toast. Really bad PR. Agree to many special program, but a needed service.

  76. I would like THE WEATHER CHANNEL BACK. I watch it faithful every morning before work. They let me know what to expect for the day. Please do ALL you can to get it back. THANKS to NBC for screwing things up with THE WEATHER CHANNEL

  77. “Weather Nation”?! This service is terrible. I have watched the Weather Channel for years. I trust and rely on the weather info that these PEOPLE provide. Every morning.

    The Weather Channel is one of the reasons that I subscribed to Direct TV. Please reconsider this programming.

  78. I have been a long term directv customer and I am considering switching to FIOS. I have paid considerable more money for your service, but I liked your company and customer service. However, I object to your deletion of the Weather Channel with out asking your customer base. The weather service you have replace the Weather Channel is amateur at best. I request that your immediately reconsider your decision.

  79. Glad the weather channel is gone! Tired of watching reality tv on every channel including theirs! I think it’s stupid they name winter storms! I hope weather nation does stay ” just weather pure and simple” as their motto says. Thanks Direct tv

  80. I cannot believe you all are no longer carrying the Weather Channel! Shame on you Direct TV! When comms are down and there’s a weather situation going on, I turn to the Weather Channel which keeps me informed on the weather where my family lives, and most are out of state! The Weather Channel provides up-to-date vital weather information to people who are in remote locations. With increasing costs of cable many switch to satellite providers but I think you guys now have a problem on your hands. I just wanted to sound-off. FYI, did I mention that I am a Verizon subscriber? You see why I would never switch!

  81. we need the weather channel! Bobby has a job working on the outside and we check the weather everday so he will know how to dress.The weather channel always keeps our local weather updated and gives warnings when there is threatning weather headed our way.Plus they show interesting stories sometimes when all the other channels are boreing or not fit to watch! We are looking forward to you all making a deal soon and bringing back the weather channel. thank you

  82. Oh my God, Oh my God, Oh my God, the wind is blowing 10 miles per hour. RUN and HIDE, Take Cover, the World is coming to an end. This is The Weather Channel, over and over again!. I don’t care if they ever put TWC back on the air, they have lost their direction!!!!!

  83. I am very unhappy about losing the weather info on the active button and the weather channel. We checked the weather daily. NOT HAPPY!

  84. I am really, really, really upset that you have discontinued the Weather Channel(362). It is a most valuable tool that I use several times daily. The weather forecaster wanna be’s at “Weather Nation are a waste of my time. If you can continue to air inane programs such as “Here comes Honey Boo Boo” and the dysfunctional repo people, I don’t see why you can’t continue to air a station that is truly a benefit to people!!

  85. I have watched your commercials on TV and i must say I hope you are not paying these ad people a lot of money. I found your ads awful, when you are bored you go blash blah blah, come on I turn the station so I don’t have to watch them, can’t you come up with something GOOD? A company as big as you should have top notch people creating a eye catching ad
    Thank you

  86. I have been with direc tv for a long time we have been watching the weather channel every day. It keeps up to date daily about the local and world wide weather. I am very unhappy about losing the weather channel.

  87. yes i would like to know how are the talks going between you and the weather channel. i hope that there are some works going on since you are detacated to keeping your customers happy, you said that is your promise. i know i wouldn’t have it any other way when it comes to staying on top of the weather in my area. do us a favor and keep us in formed to what happening. signed long time suscriber to directv and lover of the weather channel

    • please put weather channel back on we depend on it everyday for our people traveling a lot and we do because our local weather doesn’t do what this channel did need it back been a customer a long time put WEATHER channel back need it

  88. I didn’t know about the weather channel, but that even makes me more determined to go back to cable. I can’t get a straight answer from anyone at Direct TV, and I’ve contacted two customer service people and sent them an e-mail. All I want to get is a date from them when my contract is up so that I can cancel Direct TV and go to cable. I had it installed on February 17, 2011. Is my last payment this month or next month???? This shouldn’t be rocket science!

  89. You call this weather channel. the true channel is the weather channrl that you took away ,this was an important tool for me and you direct replaced it with callled the wrather nation which id a joke,at this time i’m looking in at switching over to dish network so i will get the weather channel.
    direct tv shame on you!

  90. We are very disappointed that you have dropped the WEATHER CHANNEL!!!!! The Weather Channel has been a very vital and valuable tool. We rely on it for our business and personal lives. The other weather station is horrible and so our the local stations. We watched the Weather Channel more than any other channel. If you do not want to carry the WEATHER CHANNEL, we will be looking for another provider.

  91. i am very dissapointed that we dont have the weather channel,will cancel if we cant get the weather channel back thank you

  92. Heres the way Direct tv treats there customers. I call for being over billed. By the time I get to the person I need to talk to I was on hold for 1hr and 40 min. When I get the person I need she is very nice and said she could take care of me and my problem. I was happy till the next day when I check to see if sheri has done what she said she would but had only lied to me and didnt do what she promised. I call back and tell the my situation and the next ladie says I cant do that for you I can give you a refund it will take 30 days that the best I can do sorry. This is the worst service I have ever received

  93. I’m extremely unhappy that you have taken the weather channel off. The one you now have is a joke!! I am contacting Dish and I will probably change to them in a few days. I hate to do this since I have been a direct customer for many years but I expect a good weather Channel from which ever system I use.

    William Hunt

  94. I had my account on hold due to a change of address, during which time I married and my husband has service with another company. I received an email from DirecTV stating that my service would begin again on 12/28/13. I called on 12/27/13 and tried unsuccessfully to negotiate a change in monthly service which would be affordable for my mother so that I could have the service turned back on at her house to avoid having to pay a fee for terminating my service early. At this point, I cancelled my service and was told that they would mail me boxes to send the equipment back and that I would have to pay an early termination fee. I didn’t receive the boxes and on 12/31/13 my credit card was charged for my monthly service. I called Customer Service to dispute this and was told that there was nothing they could do, there was no record of me calling to cancel, and they WOULD NOT refund the charge. I even spoke to a supervisor (Thomas)who told me that he had a record of me calling to cancel on the 27th, but that it sometimes takes up to 8 weeks for automatic billing to cancel, and that he was sorry, but he could not take off the charge. This is unfair and unscrupulous. I have disputed this charge with my credit card company. Also, I don’t think it’s fair that when I added another receiver to my service, my contract was automatically renewed for another two years without my knowledge.

  95. WeatherNation is a complete waste of time. Totally amateur, the only time a person can read the banners is if they are standing directly in front of the tv, no local coverage of the snowstorm today at all. If you can’t afford TWC, don’t waste it on this channel either.

  96. Where do I start???? Your customer service sucks….they don’t do what they tell you they will do when you have a billing complaint, they keep transferring you until you have been on hold for MANY minutes…Direct TV thinks the Weather Nation is such a great alternative to the Weather Channel….WHO ARE YOU TRYING TO KID???? Weather Nation stinks. We DO NOT get any local updates. GIVE US BACK THE WEATHER CHANNEL. Put on your big boy and big girl bloomers and start listening and working to make your customers happy. So far you are just pissing people off and many are threatening to leave your service. Maybe enough will leave and you will have financial problems and finally realize your customers ARE important. I don’t even know if you actually read any of these complaints that people post.

  97. what a joke! I refuse to watch the weather on the NEW and IMPROVED station. They don’t have a clue what they are doing. DAMN YOU Direct TV you should be ashamed to be associated with this second rate program

  98. weather nation sucks! I cannot get local weather on this channel. I do not go online- I do not own a iphone or ipad. I do not have an android either. I lost some of the programs I watched on weather channel such as Hwy thru hell, Prospecter and others. if you do not return the weather channel to Directv, I will change to Dish Net. I have been a loyal customer for many years but enough is enough. Sloan Trigg

  99. I have been a loyal and satisfied costumer, for some time. I am now however very upset the we no longer have the weather channel. The weather nation ( we have given it a week) is horrible we no longer have the weather channel apps on our tv. I contacted the weather channel and they say you have broke off negotiations with them. you are not providing the level of programing you were. please if this is true continue to find a way to settle this dispute and give us back adequate weather coverage.

  100. I just called you people to inquire as to why my bill went up $20.00 and the guy I talked to,Dave or David was an arrogant,yelling asshole and when my commitment with you is up I will surely be getting a different tv service. Thank you

  101. We are very dissatisfied with WeatherNation as a substitute for The Weather Channel. WeatherNation does not provide any local weather forcast coverage for our area. Also, the trailers at the bottom of the WeatherNation screen are illegible and irritating. To say the least, WeatherNation is a disaster replacement choice. If a satisfactory arrangement cannot be made with The Weather Channel, we suggest your try Weather Bell or Accu Weather; no one can possibly be as bad as WeatherNation. WeatherNation.

  102. I do not understand your thinking taking off the weather channel and putting this weather nation shit we in the south are truly upset . They pertain more to the north of the us. We want weather channel back. This winter storm we are having in south Louisiana they do not show a damn thing on us to let us know. The weather channel would be all over it. Youll need to get them back most of your customers are probably from here in the south. This new channel really does suck!!!!!!!!!

  103. when its snowing or raining and nothing to do kinda would like to settle in and watch tv but oh no cant no signal. I can get cell phone and internet signal whats the problem???

  104. Since 12:01AM 01-14-2014 we have NOT had one weather forecast for our East Alabama area from your “great: Weather Nation; We have just had one of the worst rain, sleet, ice & snow situations for our area in many years and Not One Notice Given.
    Pleeeease Return The National Weather so we can prepare for the good & bad weather in a timely manner; The National Weather knows how…WeatherNation knows nothing but Big Cities!WeatherNation sucks!! Please pass this on toPresident of DirectTV

  105. `if we are recording something that is what we have to watch or go to another room and another tv, was told we could record and watch tv, didn’t mention you have to change tvs. have requested help in understanding how to use direct, had been with direct since 2005, changed to dish, offering a better price stayed less than a month not happy with dish and direct was to hook direct like it had been before but have not been happy with direct because it was not connected like it had been before, please help`

  106. Its bad enough you took off our weather channel and you are taking off INSP. You need to stop. Our contract is coming up for renewal in a couple months and at this rate we will be changing things.

  107. I have been a customer of Direct TV for many years with your largest package. I’ve never been late with payment and have referred customers to you. 9 times out of 10 you will find us watching the old programs on INSP. Tonight I saw the trailer at the bottom of my screen saying we could be losing this channel. My family would be devastated if this were to happen. As much as I regret change I would be forced to go with another service to continue getting INSP.

  108. Why are you trying to fix something that’s not broke? You took off enlighten. Then you’ve replaced the whether channel with something that looks like it was almost good in the 1950’s. Now you’ve removed INSP.
    HELLO! That’s the reason that I bought Direct T V! You told me that I would get these channels when I signed up. I will be glad when my contract runs out! I’m gone! Meanwhile, as much as I hate to see the government get involved in these kinds of things, I really do hope that the FCC will come down on you and straighten you out! I am under contract, but you’re not living up to you end of the bargin! I guess you’re not satisfied with making billions! GREED!!!
    James Jones

  109. I want the inspirational to stay on Direct Tv.
    I’m tired of the Chanel’s that I pay for taken off the air!
    You took the Enlighten Chanel off! No one ask our opinion. And then there is the Weather Chanel !
    The substitution is lousy ! Why can’t we have what we pay for?
    We have been customers of direct tv for nearly 18 years and this the consideration that I get
    I’m Very Disgusted and If these Chanel’s aren’t reinstated, I’ll just have to turn to another server.
    Sarah Jones

  110. With the loss of The Weather Channel, and now Inspiration Channel, too, I will be looking for another service provider.
    With tornado season approaching, the Weather Nation is totally useless, and without INSP, there is nothing left worth watching. I see no sense in having to pay for something that is not usable. Sort of like having to make car payments, but calling a cab every time you want to leave the house.
    I will not recommend DirectTV to anyone.

  111. You cancelled the Weather Channel and replaced it with the most boring Weather Nation. I used to be able to check local radar for tornadoes and flooding. Now you have cancelled the Inspiration Channel…and have added “Adult” Channel…showing that you have lowered your moral standards. The customer was not given any say in these changes. I am putting you on notice that I am searching for a replacement for Directv, and will be sending my over $100.00 per month to another provider in the very near future.

  112. DirecTv is about to loose another customer! Since it replaced the Weather Channel with a third rate (at best) weather site, it took away one of the few remaining channels other than local stations, that I ever bother to watch. Now, it has taken another out of the dwindling few, Inspiration Chanel, which has some good shows without resorting to around the clock preachy uptight talking heads! Once I get my internet connection through a local phone company I will, if I decide to even bother with tv, check out what DISH has to offer. Again, why companies try to force feed customers with shows not wanted is beyond my sense of good business practices.

  113. Please return The Weather Channel. Tried watching Weather Nation and it is totally unsatisfactory. No local viewing preferences. We enjoy the viewing on TWC–informative, educational, and entertaining. Also, please keep INSP–you do have viewers who enjoy quality viewing without profanity and provocative situations. You could end some of the sales programs and reality tv that my children and grandchildren can’t watch.

  114. What is going on at Direct TV? I had our service the last 5 years. I sign up for the channel that where there at the time since then you have drop slut channel from my package 2 years ago, now you have drop the weather channel and inspiration channel in the last week or so. Why have you drop them?

  115. We have been DirecTV customers for over 20 years and the recent change from the weather channel to weather nation is worthless to us in the Midwest….for some reason the weather forecaster think Midwest is in Ohio, Indiana or are interested in only weather on the east and west coasts. We were able to get our local weather instantly and we relied on this for advisories and current weather before leaving home. We also recently lost ISPN and that is a channel we watched frequently. So it seems that we are now getting service severely reduced for what has increased in priced significantly over the past 5 years. Very disappointed….would not be referring anyone.

  116. why did you take off weather channel off.this new weather nation dose not give me any information that concerns me or where I nation sucks as my weather channel.

  117. We can’t believe the INSP channel is no longer with Direct TV, that is one of the reasons we got Direct TV. Please get them back.
    Thank you, jan

  118. 1st Weather Nations sucks! it is not even worth turning on. Get a real weather station like I don’t know “The Weather Channel”. It has news, weather, peoples pictures, contest, and a PROFESSIONAL weather staff. It is much more entertaining that the dorks on Weather Nation.

    2nd I have asked before….. If there is and NFL Sunday Ticket the there needs to be a College Ticket. A Red Zone for the college games would be great but I don’t want to push that. I just want a COLLEGE TICKET PLEASE.

    But My house is going to go nuts without the weather channel in the morning. Weather Nation is a joke and waste of money.

  119. I switched from Time Warner to Direct T.V. and it has been the biggest mistake. Direct T.V. is charging for premium channels and I cannot watch them. I was with Time Warner for over 15 years and never had a problem. I have been with Direct T.V. for a few months and it SUCKS!!!!!!!!!!!!!!!!!!!

  120. Would like to have the weather channel back on direct.the new weather nation is a waste of time,print so small you can’t read,no local weather.bring back weather channel or good-by direct hello dish.

  121. We have had Direct Tv. service since 1994. We paid for our own equipment in first instillation. Our complaints are. The bills keep going up and service keeps decreasing. We have lost channels over the years that were not replaced. We just lost Weather Chanel, which we liked very much, and we used the local helps a lot. The Weather Nation you put in place, we do not like at all. We also lost ch.364 we watch a lot- no replacement. Sun dance Chanel a movie Chanel now breaks into their movies with commercials all he time. WE are very UN-happy with current SERVICE and you are about to loose a customer if things don’t change soon. Have a blessed day!

  122. We have had Direct Tv. service since 1994. We paid for our own equipment in first instillation. Our complaints are. The bills keep going up and service keeps decreasing. We have lost channels over the years that were not replaced. We just lost Weather Chanel, which we liked very much, and we used the local helps a lot. The Weather Nation you put in place, we do not like at all. We also lost ch.364 we watch a lot- no replacement. Sun dance Chanel a movie Chanel now breaks into their movies with commercials all he time. WE are very UN-happy with current SERVICE. Have a blessed day!

  123. I want to know where is my weather channel if I wanted to know what happening up north or out east I would move there I live in the south & that’s where I want to know what the weather

  124. The weathernation is not worth a dam.
    I am a hay farmer and want to turn on my tv, go to the weather channel and get my weather and extended forecast right now like I could before. If you don’t make that happen soon I will again be leaving Direct Tv and going to someone who can give me that choice.
    You made a very poor decision in changing weather stations. Get it corrected or you will loose much more business than you think.

    • Get It done. I think you are lying again as I checked with the weather channel and they said negotiations were over.
      Who is telling the truth?

  125. Please bring back The Weather Channel. No other can compare. Especially Weather Nation. We’ve been customers of Direct tv for a long time and believe that you want to keep what is best and most relied on weather channel for your loyal customers.

  126. Congratulations,on dropping the weather channel, and replacing it with Weather Nation, 1000% better then the weather channel, now we get weather period, who cares about morning with Al, and the rest of those clowns standing out in the middle of a hurricane trying to talk, way to go Directv!!!!!!!!!!!!!!!!!!!!!!!

  127. I want the weather channel back the weather nation SUCKS. I don’t get local weather when I push the red button. I pay good money for programing and want what I pay for. If I don’t get weather channel back soon I will switch to DISH.

  128. I think that this the worst what ever you call you selves besides stupid and know nothing but you sure know how to put a person on hold for 37 min I hung up. you are taking money out of my checking accounts I don’t even have you da- service I want my money back I made out a fraud report on you so called company how can you people sleep at nite? Cathie carter

  129. I thought Direct Tv was better then the rest. Recent announced price increases and dropping The Weather Channel changed my opinion dropping my favored status. Money always trumps Customer Service.
    They start you at a lower price then a price increase here and there and you are right back up with Comcast. The weather Nation sucks. Keep it up Direct Tv and ill switch to an antenna. I’m very disappointed.

  130. These people are liars and thieves. If you can get service from another company you’d be better off doing it. They raise your monthly bill constantly without any explanations. Their customer service agents are all liars. To get ANYTHING done you have to call the presidents office and even they treat you like dirt.
    All around crappy service.

  131. I have a question on my bill? I t says I owe $229 30. Is this for Jan and Feb? if so I understand, but if it is for Dec and Jan. I need to speak to someone. I would appreciate a call please and thank you.

  132. I love, love, love your new weather channel. I was so tired of getting reality shows when all I wanted was weather. You site is improving rapidly and I can only suggest that you make the city names and some of the other wording larger. We have an older set (no wide screen here) and have trouble reading the smaller print. Our zip code is remote. We live along the Yellowstone River in Montana. The nearest noaa sensors are located 15 miles away and several hundred feet higher. We are often 10 or more degrees different than the official reading but we can’t have everything, huh? Thank so much for the new channel.

  133. We are very dissatisfied with WeatherNation as a substitute for The Weather Channel. WeatherNation does not provide adequate local weather forcast coverage for our area. If WeatherNation is our final weather channel I will be getting service from someone else!

  134. i have tried several times calling 800-531-5000 to discuss my bill but all i get was the automated recording asking for payment or go to main menu which is just asking for payment and then does anyone go about talking to a real person that can hopefully answer my questions

  135. If you look back on your records you will see we have been customers for quite a few years. We were dissatified with cable which prompted us to turn to Directv. We keep seeing all the offers being made to new customers but nothing except an increase of three dollars on our monthly bill and more and more eliminations or pay for viewing stations. Dish is beginning to look more and more attractive every day.

  136. Don’t know where to start but tried to find an e-mail or something to tell my experience. Only found something for complaints but my say is for good things. Ever since I have been with direct tv all of my experiences have been positive. I have gotten everything expected. Maybe I am lucky at this point but I cannot say a negative thing about DTV. I love it! The one thing that worried me was when I moved to a new house the rooms were set up to the point that I didn’t know if DTV could be wired. The technician was professional and told me not to worry about anything that he would take care of it. He worked his butt off for me and accomplished his job. Everything worked better than expected. I was happy. I don’t really write on things like this but have to tell. Wish that tech. could get a raise or something. Great job DTV. Didn’t mind re-signing a contract, well worth it so far. Thank you.

  137. I am very frustrated about not having the Weather channel anymore. This replacement is horrible. We have a major storm beginning tonight and I feel like it is no big deal according to this station. PLEASE, stop being so greedy and give us the Weather channel. I just told my husband again that I want to switch to a different company. We have had no problems and really liked Direct TV, but how sad it is that we have no choice in what we paid for!

  138. I am a 63 year old black woman. I had to finally e-mail to let you know how OFFENSIVE I find your recent commercial, that being your latest commercial with the black woman and her husband. Why do you, as others INSIST on portraying black women as HUGE with a large gap between their teeth? Her husband is a big man but she’s larger than the husband. There are plenty of medium to slender attractive black people that you could have used.

    I have been a Directv customer for 11 years, since I moved into my new home. As of late, I have made it mission to contact as many sponsors to convey my anger when I see black people that all appear huge and unattractive. Short of the pretty young black women used on make-up commercials, a person would think every black woman is huge with a large gap between her teeth.

  139. Ii had my Direct TV install today in my new home. The service was excellent and the technician was awesome. We are very pleased with his attitude, pleasant demeanor and efficiency. He was also very helpful explaining the system to my wife and I.

    thank you,

  140. Our first year of having DirecTV will not be up until May 2014; however, the first ten months of this reprehensible outfit is mind numbing. Eighty percent (80%) of the time the program we are attempting to watch breaks up to the extent viewing is impossible. Nothing has ever worked properly since the date of installation. I would not recommend DIRECTV to my worst enemy.
    All DIRECTV cares about is increasing their charges for lousy service.

  141. Last week I spent a lot of time contacting Customer Service. I went through many prompts. got disconnected, went through prompts again and ended up with no help until….I got through to yet another rep. I wish I could remember her name but you might know her because she stutters.She told me up front, probably to give me the option of asking for someone else but I stayed with her.And she wss the only one who fixed the problem. Most companies would not hire a customer service rep with a stutter. I am so proud to be a part of the DTV family who hires people with disabilities. The companies who don’t? Their loss! Good for you! (And good for me!) Thank you.

  142. Directv deserves to get a bad rap, since the don’t care at all about their customers. They make it impossible to email them. If you call, you spend all day with phone prompts and automated systems

  143. The new weather channel is disappointing, to say the least. Give us back our weather channel. Also there are two other PBS channels that would be a great asset to Direct TV, one of which is Create. I would like to see the old weather channel and two more PBS stations added to our lineup.

  144. I am very dissapointed with your repair service.On 3/22/14 no programs, call to customer service resulted in picture back on through unplugging equip. and so on. Lost satellite again on 3/23/14, couldnt get service until 3/26/14. Back on that day, out again 3/27/14, promised service 3/28/14,no show, call again no service until 3/29/14 possible. In other words no direct tv 5days this week. Would expect some compensation of some kind.
    Unhappy customer

  145. I have been having issues with my HD receiver. The problem with the receiver is it cannot be turned on with the remote control. The television can be turned on but not the HD receiver. I recently contacted direct concerning this matter and I was told by the representative that I needed a new HD receiver. I stayed on hold for over 10 minutes while this was being done. At the end of the call I was told that I should receive my ne receiver by Friday 3/28/2014. When I did not receive the box I contacted customer care only to find out that the receiver was never ordered and that it could not be ordered because I had an outstanding balance of $122.00. I was totally flabbergasted! Why couldn’t I have been informed of this matter on Monday after I had been on the phone with the rep for so long. I have been with direct for over 12 years and this is how they treat a so called “valued customer.” Directv has really left a stain on my brain with this one. Don’t tell me I am a valued customer and then treat me as someone who is only around until a better price comes along.

  146. I have been a Directv customer since 2/20/2014 and I have had nothing but problems. To start when the service tech connected my service it caused a power surge that shut down my set. Then the serviceman stayed on his phone with his wife and/or children. So later when it was time to program my remote and my TV set. He could not due to the surge causing my TV to shut down. He left without programming the set or remote. I later had to contact customer service to ask how to program and find out which channels I could watch. A few days later the Genie froze along with the screen and I again contacted customer service. The persons I have spoken with are rude and inconsiderate. As I tried to explain my issue they are more interested in protecting the serviceman. I understand that they should not admit anything but don’t treat me as if I’m the crazy one. I have been in the work force and know work procedures. What happened to the customer is always right? I just needed someone to acknowledge my concerns and offer sympathy at least. The problem was that my set had been connected to another satellite service and Never experienced this issue before. And since it happened on this guys watch I think he at least should have been concerned enough to have someone do a review call to see how everything worked out since he did not complete the installation. And yes I did the survey and never received a follow up call from anyone. Directv is failing fast as far as I’m concerned. I would not recommend this service to my enemy let alone friends.

  147. Please respond will we get The Weather Channel back or not Its getting hail and tornado and hail season and soon hurricane season. Please respond ! the replacement is not sufficient not even close . Either get it back or me and many others will discontinue our service and find someone who does carry the weather channel. I don’t complain when I pay my over priced bill every month but I’m complaining now Please respond to me!!! Thanks in advance

  148. I sold Direct TV stock in 2013 and I need to know original name that this stock was brought under for income tax purposes. (Traded, spin off, etc ?)

  149. Today my DirectTv receiver was bright showing an upgrade had been installed again.

    The set will not acquire programing now and your service Rep was unable to help me saying i will have to wait up to 24 HOURS fro the programing to be downloaded.

    My other Direct TV receiver in another room works great from the shared antenna.

    I am disappointed with the POOR response of your Rep and never have had to wait so long for the receivers to download.

    If service is not working correctly by morning, I may cancel my service with you since 2004.

  150. I just wanted you to know what my recent encounter with a couple of people I talked with. I had called to complain about my bill going up and even though the first person I talked with was polite she did not understand what it was I was saying. She sounded foreign. I called the month before and was told that everyone’s bill went up. I did not receive a notification. I was given at the time 3 free months of starz program. This month’s bill charged me with that plus went up. She canceled it without trying to help then connected me with a different person. The second woman was rude and when I tried to explain that my bill keeps going up and that at&t offered me a cheaper rate, she said for me to just change then. She was very unprofessional in the way she handled this. I know that I just one person and it probably won’t matter if I leave or not but I just wanted you to know what some of your employees handle situations. I have been happy with directv in the years I had it. I had it for many years before this. Thank you for listening. Jerry Angus

  151. My service has been on hold for 5 months now. It is supposed to be turned back on by May 2014. But I now homeless and have no where to use your programing any longer I wish you would send a return box. for your system before the date that it will be turned on.

  152. Worst cable system in the wooooooorld, please go to another company, they are not professional and take care of no business.
    This cable company should be wirless in the trash don’t try it .

  153. I have tried for two days to upgrade to H D .I was on phone approx. three hours on 4/10 & one hr. On 4/11.I don’t understand the problem.Still waiting to be called back for some reason.I have agreed to charge for shipping & $10.00 per month.Whats the problem? Harvey

  154. I have the NHL package am a rabid hockey fan. This evceningf the NY Rangers were playing the Montreal canaDIENS.The game was listed to be on channels 772 ands 773.All night long there was nothing but tje Directv lofgo.I called your office several young ladies tried to help, but could not. Why could this problem be rectified, and I hope this is not an omen that might happen during the playoff games

  155. so you can just send me a bill each month and add new charges or take away credits without prior notification? each bill in march april may 2014 has been different with out an explanation of why you were charging more,you need to notify your customers before I get a new amount on my bill .bad way to keep customers who are on a budget and have to guess what the bills going to be every month

    your billing clerk said it may have been sent in the mail in December 2013 but the post office is screwed up

    I don’t think so keep me informed what you are adding and taking away like anyone else in business, is it that hard to take care of the customer?

  156. I have no complaint with direct tv service and have been a customer for several years. I originally switch from time warner because of your sports. So now I find myself in situation that makes me very unhappy. I have been a Los Angeles sports fan for over 65 years and now you are not supporting us and giving us what we want.So please get off the pot and get us our LA local sports. Pac 12, Lakers, and Dodgers. I would greatly appreciate not having to switch providers. Please don’t tell me your working on it, I have heard that before.

  157. Your contract problem with KOMU in Columbia is really getting trying. I and many others miss our favorite shows

  158. I am getting sick of the run-around the DirecTV has been giving me. I had Auto Pay Bill service along for so many years, then all of a sudden I am getting overdue billing sent to me threatening to cut off service. My real peeve is that their customer service number just automatically repeats that I owe them money. No human voice is provided to enquire as to why the auto-pay was dropped. Just pay us, that’s all they want, and shut up! As soon as my obligation period to avoid penalty charges is over, I am out of here! I don’t need this kind of grief or hassle. They simply don’t want to hear any complaints. Period.

  159. To: Direct TV

    From: Lynne Stephens Telephone Account # 4194833491

    RE: Feedback

    I think DTV is the second worst company in terms of customer service.

    Your automated system is very un-user friendly.

    Normally we pay our bill through the 18th by the 10th of the following month. No problem. Sometimes we forget. You get a hefty late fee every month and sometimes you disconnect our tv on the 11th and we pay.

    This month you disconnected the tv on the 6th, not the 11th. Change of policy? OK, I prefer to know that.

    Tried to find out what was going on. Your automated system would not allow me any option other than paying in full for two months. Finally waiting and waiting and waiting, I was connected to a person. Unfortunately he was rude. I paid what was required to have the system turned back on. He continued his rudeness. I don’t like DTV anyway and his arrogance didn’t help. I won’t be recommending you to anyone.

    I don’t allow my employees to treat my customers rudely. Thanks for the reminder to have meeting to remind them of this.

  160. I am so tired of paying for service and not receiving it. Due to the weather and the high winds, all of the cable wires are hanging from the roof of my apartment building and blocking the walkway. I called customer and they told me that that was a cosmetic problem can you imagine. I am so sick of Direct TV its like they are just taking your money and providing no service at all. I am now in a situation that I don’t know what to do. You is responsible for getting on a roof and securing Direct TV Cable wires can someone please tell me. I am very disappointed and I am now in search of a better provider.

  161. Direct stole 287.93 out of my checking account without my authorization. They will not refund it. They are a bunch of crooks.

  162. Mark/ from Montana made my day when I had to extend paying my bill. Very nice man with a sunny disposition. Very pleasant to talk to. Thanks Mark!!!!

  163. We spent 2 hours on the phone trying to get one of our TVs connected. Each telling us the last person told us the wrong thing to do. Now they say we need a tech and it will be a week to get one here. That’s RIDICULOUS, that you don’t have more tech in this area! I call that bad service!

  164. I had a problem with my initial installation. Ryan Burns #DSOH003406 corrected the problem. It looks much better. Thanks Ryan !!!

  165. I am tired of your shoddy, inadequate service. After over 25 years of service with DirecTV, I am saying good by! You are not the only provider out there, and I’m ready to give the other guys a chance. Send me the boxes, so I can return your equipment, or send someone to pick the equipment up, it makes no difference to me!
    It has not been a pleasure doing business with you!
    Your ex-customer, Lloyd G Stamm


  167. Hi.
    I’am inquiring about Directv which i saw on the website.After going through all the details i’am inquiring for opportunity in establishing Directv here in my country called Malawi in central africa.I believe directv also offers internet facilities together with various satellite channels which can be something new in the market here in Malawi.

  168. It is sad that Direct TV hires people to lie to get customers. We were told when we signed a two year agreement,we would lock in our monthly payment. We upgraded to choice a couple months ago,and were told it would just be $10 more a month. Now this month our bill doubled. I called they said our discount expired after a year. To have sales people go out to get customers by LYING!! When our contract is up,I will go back to Cable. They were honest people,and I am sorry that I fell for the Dishonesty of your company!

  169. I would like to thank James #046545 for the great job in fixing our system and taking the extra time to make sure every thing worked great. also taking the time and fixing things that he felt that might cause us trouble in the future. James really went the extra mile and then some. thanks again Sally

  170. Due to billing disputes and errors I cancelled in disgust. People working in the call centers have no clue of whereabouts of customer. Packages are very expensive for what is offered. But there is no competition at my location so we are locked in I was forced to renew a contract. They lied about pricing and I still have no channel line-up.

  171. We have two DirectTV accounts; one in PA and one in MA. Both are the Premium Package. My questions is why do we get such old movies some as far back as the ’70s for our money? I also see the same tired, old movies over and over, month after month. I’m thinking we may do better for entertainment to try another service. I don’t think I should have to pay for DVDs or Pay For View movies just to see something more recent. I’m sure DTV pays pennies for these old movies and then charges us outrageous prices. I also have no interest in religious channels or infomercials. Why do I have to pay for those? Get some decent, recent movies for your customers.

  172. I do not even know where to start.Called 5/13/14 regarding change of my credit card which you use to bill my payment automatically. The person I spoke with reassured me that everything is updated. To my dismay ,I received a letter from you that my account is past due which I do not want to happen. This is why I called Direct TV to give you my new card.I called customer service again today and to only know that I am talking to somebody from faraway as Philippines. Why I knew? Because the lady in the other end is asking me if I am Filipino. Really, does it matter if I am from China, America or Europe. Your priority is to calm down a frustrated customer on the other end.Your customer service sucks!

  173. Account # 62361558. Upset because my bill continues to go up! From Feb. $47.70 to June $61.70. I can get the same channels with Dish for less than $40 per month! This will be my last bill with Direct TV! You are losing a good customer. Don’t reply with all the stuff about losing packages……Don’t care. Bottom line. Dish is cheaper!

  174. I recently upgraded my Direct TV receiver. When I called to have it activated there was a problem and so a technician had to come out. My technician’s name was Richard. His badge #441789. He was amazing. He fixed the problem in no time but upgraded everything for me at the same time. He was so very helpful and gave of his time to get it all done. This was by far the nicest experience I have ever had with any repair technician. He was amazing. Thank you Direct TV for this great guy. Give him a raise.

  175. I hope the big cheese reads this. Your service after the contract signing is the worst. IF AT&T DOES ANYTHING TO IMPROVE this company it should be service service service. I like other comments have the same thing in common, your service sucks. Really makes you want out of existing contract and pass the word on to others. one week for a technician is way out there….too far for most

  176. This is the worst company i have ever had to deal with
    The communication is beyond out of control.
    I havent even had the service 2weeks and i want out.
    Ive been told so many different things i dont know what to believe . I was told that i had 2 weeks to decide i i wanted to continue my service with direct tv….. So i call because i coulnt remember the date it was started to see how many more days i had.
    And they told me 24hours! Are u kidding me where did this figure cone from?
    Absolutly rediculious. So i have talked to a out 10 repts and 5 supervisors and nobody tells me the same thing or they just connect me with a different department that has no clue what im talking about.
    So i asked for a fax number so i could put in my complaint that i no longer wish to have direct tvs service and imagine that there isnt one. How convienent!
    So i have to write a letter to colorado explaining my unhappy experience with this screwed up company.
    I could go on and on but getting upset and dint want to have another anxiety attack.
    So if u dont have this service yet search elsewhere or u will be regretting it

  177. This is regarding the Dodger channel, that is ( as you know) owned by Time Warner Cable for the next 25 years ! It appears that for this season anyway,that there is no hope for successful negotation ! I guess what bothers me after allready missing three months of the season, is the lack of further information (if there is any )on further negotations,either on your web cite, or thru the media!How can you consider DidecTv the number 1 sports provider, and yet for suscribers in the LA region have to suffer missing these games!Is this what sports fans have to look forward to in the future?

  178. All I am watching is commercials after commercials. I have stop watching programs, because of the many commercials you are showing. I am not going or continue to pay you, to watch commercials

  179. Your new commercial is sick! Thinking that a man could be sexually turned on by a wooden puppet. How sick is that? Not only is it perverted but it sexualizes women. I turn the channel immediatly when it comes on.

  180. I have been a directv customer for years. Lousiest service I have ever seen anywhere, anytime or anyplace. Don’t bother sending them an email as they never reply. They can’t even spell my name right on my bill. But their bills keep coming. Haven’t been able to get local channels more than 2 minutes at a time. I will find another place to spend my $150 a month.

  181. For the past six months I have tried to get someone correct my problem with my TV HD. Finally a technician was sent out and corrected the problem whic exixted for the last six months. Every time I called someone would go through a litinay of things and tell me the problem was fixed. The technician sent out had to replace a part on my receiver. If this has been going on for the last six months why have I been charged for HD?I have been a customer for the last eight years and think I should get a rebate for service I did not receive. Thank you.

  182. I had a new TV hooked up in a bedroom and had my Direct TV up graded to HD reception and I want to praise the service man who came to do the work. He did a wonderful job and he cleaned up afer himself. He was very polite and answered all the questions I asked him. He was very pleasant and respectful. He is a great asset to your company. His name is Andrew #DSNJ058033. In fact the computer went down so he coudn’t finish the one TV and he called the next day and fisinhed the job. Again he is an exceptional employee. Sincerely Elizabeth Roncinske

  183. Can someone tell me why your service is Trash. Just as soon as a little rain starts to fall the TV goes out. Paying as much as people pay you think you could come up with a better solution.

  184. Called regarding 771 signal loss. Was told that to have a serviceman come to house it would cost $49.00. I have the protection plan. I was transferred to another location and was told I would not have to pay the service call, but it would be”8″ DAYS before a serviceman was available. I do not think this is a policy that would be called a “customer service”. You must have plenty of business and do not need mine.

  185. Normally a really good customer but had some unforeseen circumstances and completely forgot about my bill. Woke up and my cable was off. Called customer service and was told there was nothing they could do. I was completely disappointed but I also understood.

  186. They gave me a receiver that does not support subtitles/captions.
    When I asked about this, they tried to sell me a “protection plan”, then hung up on me.

    Horrendous money stealing jerks.

  187. customer for 12years. Wanted to upgrade but the whole thing is a fiasco. first not told that you can only get 3 hd on genie, not good when you have 7 TV’s. Then the installer was very rude and threw him out. Rescheduled, for a Saturday between 8_12, at 11:40 was told can’t make it new time 12-2 but would be closer to two. Then received a call reschedule 4-8 pm and never showed up. That is why it is such a joke dealing with these people and going to Comcast.

  188. I am highly disappointed with your customer service billing department. In the five years I have been a customer it is within the last few months I have been misinformed even though I would have the representative name. Before when I would call they were always helpful in getting me promotions that would give me credits to lower my bill because as a senior of almost 82 years of age the bill kept getting higher every month. Yesterday was the worst experience I have ever had. I was told by Charles he could lower my bill by $5.00 but I should talk to promotions that they maybe able to lower it more. Spoke to Barb who said there were no promotions so I asked for the $5.00 and she said I was no longer entitled since I declined I was never told that if I spoke to promotions I would not be able to even get the $5.00 credit. She also said I was not be truthful I tried to explain but she did not want to understand my side. I later called back and spoke to Rick who said I could have the $5.00 credit. Needless to say I am highly disappointed with Direct TV and will need to weigh my objects when the time comes. I expect a reply to this I have been a customer since 2005 and never taken advantage of free movies or HBO or any other promotions like that.

  189. We have been customers of Direct TV since 2005 and pay an additional fee each month along with our cable bill for service. We have had one service call since 2005, and 2 weeks ago requested a service person to come check our cable box at our home. We confirmed this appointment with Direct, and was told a service person would call on Thurs. 7/17/2014 between 12 noon and 4 O’clock. At 3:30 no one showed up so I called Direct and was told he was on the way to our home. It is now 6 p.m. and still no one has come to our home. I have stayed home all day waiting for this service. I would like some explanation to why as a good customer we received such poor treatment.

    C. Vega

  190. I am hoping that Dirctv will get SEC on for us, so we dont have to go to Dish or comcast services. Try hard !!! John

  191. If we had been told the satellite would be interrupted every time it rains within 50 miles, I would have stayed with Comcast. The only time you want to watch tv is when it is raining and that is when it goes to s—.

  192. Direct TV is a joke. I had read early on that they were very dishonest in their offers regarding extra charges. Unfortunately I had to see it for myself. I was told I would get free upgrades on a certain date, so I waited when the date rolled around my free upgrades weren’t free, plus I have been a loyal customer for 5YEARS (Iknow right?)Nothing they can do for me. They offer better (dishonest and false advertising) deals to brand new customers. Is there such a thing as an HONEST Cable company?????

  193. I am a huge SEC Football fan,if DirecTV does not carry the SEC network I will go to Dish which does carry the network

  194. I just moved and was told I had to pay $220 for the move. I was not happy about it but being in the process of trying to get the move done as smoothly as possible agreed to the bill. When the technician came out I talked to him about it and he stated he had never heard of anyone being charged since it had been over a year. This morning I called and asked to speak to a supervisor about it and the guy was so rude he wouldn’t shut up long enough to hear my questions. There is no way this man should be a supervisor and to top it all off he hung up on me! Shame on him because I also needed tech support and had to call back.

  195. I canceled Direct TV and I’m now hooked up to Dishnet TV which happened on July 7th you said that within 7 days you were sending a box to send back your cable box to you well where is the box as I don’t want to get charged for something you were suppose to send a box to me to send back the cable box. Thanks

  196. Does anyone else shake there head and wonder why we are paying for 34 channels of info commercials 24/7. This is a waste of my money that should e going to other sensible programs. After my 2 year contract is up I my be going back to our local cable..

  197. Does anyone else notice we pay for 34 channels of info commercials 24/7? This is a waste of our money. After my 2 year contract is up I may just go back to cable…

  198. Recently I was very close to leaving Direct TV, but the last technician (462051) that was sent to my home was the most knowledgeable and customer friendly technician I have ever had. Jeff went far above and beyond to solve all my problems.

  199. availabilty of Sports net LA :Dodger radio 570 last night indicated that DirecTV refuses to enter into binding arbitration ! If that is true,I am very dissapointed !When congressional reps. get involved,you know there is a major problem !I don’t understand DTV’s position on this matter! after missing 107games,this is the final straw !After 12 years as a suscriber, if I don’t see some progress in this travesty, regardless of contract issues, I will be cancelling my service !

  200. When I got satellite TV,I thought I was getting better tv programming than antenna tv ,I would say cable too but they same as satellite tv,,I pay an outrageous monthly amount to see nothing but reruns over and over almost 2years,,I still see programs from day one,same with movies,,and all these idiotic reality shows,that I wouldn’t watch,even if you paid me to,,this is not right,,when I can afford to terminate your service in going to least with antenna tv ,if I have to watch nothing but reruns and reality show at least it will free ..very very unhappy customer…

  201. Ya ,,well when I signed up ,I was only supposed to pay 30.00 dollar a month,,talk about being baited,I never paid that,it only went up from the 30.00 dollar that direct tv doesn’t tell you about until after you in a contact from the start instead of 30.00 per month my bill was 56.00 a month,,when my first year was up ,my bill doubled to about 100.00 dollar a month…i hate when companies or people take advantage of customers with high bills and crappy tv programming,,direct tv sucks the big one

  202. is direct tv going to have the SEC channel in time for opening games being in the south we need it on , keep the big 10 for someone up north

  203. Question…. Do you have a channel for womens soccer ? If you do what channel or do we have to buy the package. I love soccer specially women soccer around the world and USA, please let me know, so that my friend can added to direct tv.

  204. I spoke with Dillon today about when my contract is up and if there is anything he can do to save me money. After waiting several minutes he let me know I am no longer under contract. I ask him what could he do to save me money, after much a due and attitude he said only 20.00 a month. I told him I thought Dish could do better. He said if that is what I wanted to do , do it. That was all he had to offer.

  205. I was told I would have some free channels for 3 months,that I did not want, but the man insisted. we called Direct tv back and said we did NOT want it . They said they would stop and put me back as before. OK Now I have 4 less channels. I called back and asked what is the problem. Now they say they do not have the same offer as I had. I told them again and again I did NOT change BUT they did.So I am riped off 4 channels and I did NOT change.This is NOT RIGHT!!!!

  206. I live 160 miles from New Orleans and NFL blackout rules say 75 mile radius for blackouts so why is the saints preseason game blacked out?

  207. I just wanted to Thank you for your assistance on problems with our Direct TV. I called your customer assistance phone number and thought I would have to wait forever to speak with someone. I was answered right away. She talked me thru the problem and it was fixed in minutes. Thank you for your professionalism and kindness.
    C. Hubbard

  208. Directv sucks. We could not watch the Saints game last Friday b/c it was blacked out in our area. Really, I mean really!!! Their weather station is a joke and we ordered the Hallmark Channel (did not know the one we were getting does not have movies – except nights and weekends). I will tell everyone we know not to be fooled by this contract. As soon as ours is up it’s by by birdie for good. Ask questions and get the answers in writing so you can cancel this garbage early w/o paying any extra or get a good lawyer.

  209. Bummer! You switched from the MS State game and did NOT give the alternate channel number!
    Alternate channel site said “not available” – all the while the game goes on WITHOUT us!
    Not a happy customer!

  210. We are very disappointed we lost our CBS channels when you shut off our Channel 12, KFVS, because of contract conflicts. That is one of the channels we watch the most. If you do not plan to get it back, we are planning on changing services.

  211. I am sorry for the day i switched to direct tv, the quality of service is horrible, i didnt get anything i was promised and i overpay for 200 channels of crap. not to mention ive lost channels due to “contract” disputes but yet receive no kind of compensation for still paying for those channels i no longer receive…believe me when my contract is up im gone….

  212. WHAT CUSTOMER SERVICE? It takes anywhere from 10minutes to half an hour to get to a live person. The phone numbers are deceptive too. Seems all you want to do is sell more products rather than taking care of customer problems.

  213. You need to quit punishing your customer’s and work out something with the Pac 12 network. We are about sick of this game you are playing. If someone else would carry the nfl ticket we would done. Greed is going to cost you customer’s.

  214. I signed with Directv because I was told by the rep that you had merged with ATT Uverse and I could bundle with them and still get directv service and receive phone and net via ATT Uverse. This was not true and I have been trying to cease my contract every since but was told that would cost me $400.00 to do so.Currently am paying for Directv service but am not using it. It would seem that since I was mis-informed initially that I should be able to stop your service without paying a fee.

  215. Every single day of having this service the service goes out. If there is a cloud in the sky. Good bye service. I am sick and tired. They raise their prices every month! Every single month. And for what? This is horrible. Patiently waiting to move to another service. Not many to choose from right now, but there will be.

  216. I called your 1-800 service number and finial got to talk to an agent, she was very nice indeed, but the problem we have is that it will (6) days before we can get a tec. out to our house, I find very hard to wait that long, we have been with you guys for some time, we are going back to Dish because of SERVICE, SERVICE,SERVICE.thank you Jim Ogstad

  217. I spoke with a service personnel, ID/badge #LVWAH1322 on Sept 24 14 approximately 21:45 hrs. She was “VERY” rude and hung up on me as I was inquiring about internet service! I have been a loyal customer since 2004 but I think that will change when my current contract is up!!!!!

  218. I have had Directv for little over one month. What I have gone through to get a decent a TV screen, without it stalling out & freezing, has not good. There is too little space here to explain all the issues that came up; the misinformation about cost all the way to the installation. From the sales man, through to customer service (operator, supervisor, etc). I will be sending a letter in to the company with the full story. Just insane.

  219. Have had Directv for less than 2 months and have spent hours and hours on the phone trying to get issues & billing straightened out. Bundled with CenturyLink and spent hours on the phone with them also. Just now spent over 1 hour with Directv regarding my bill and when switched to a different agent found out they cancelled all my free movie channels! Who would request that??!! So sorry we switched from Mediacom! Won’t be staying with Directv any longer than we have too! Total frustration!!!

  220. We have been customers for approx. 6 yrs. We have sold our home and are waiting to move into a new home being built. I tried talk to someone in customer support, movers, etc. No one except people trying to sell us some extra “crap”. I do believe that they are using people from an overseas company. What do they care? If we don’t get any assistance we will probably switch to another provider.

  221. I am very dissatisfied with the whole deal . 1st of all the agent said he worked for Directv and which he lied as he works for Direct Star. He lied about the cost. 2nd he lied about the equipment I was supposed to get, he said I would be able to record in every room when the service tech came he said the equipment that was ordered for me I couldn’t record on any TV. 3rd he lied about the discount he said I had 2 weeks to call in my sons acct # or get a AAA discount and when I called the very next day they said I was not eligible for any discount. When they hooked it up they said it would be smart tv and that also is not
    true. I spoke to 3 different people about the discount and the last person I spoke with put an appeal in and someone would get back to me in 45 min. That has been over a week ago and still no call. I have told all my friends about my experience because they were going to switch from DISH and now they are not. I feel that you have a responsibility to your clients and the representative I spoke with did nothing but lied to me to make the sale and when they come to hook it up it was all lies and misrepresentation. When my contract is up I will leave and never come back. I have also sent this to DirectStar (he said he worked directly at Directv)not an affiliate so they are also aware of the horrible customer service I received.

  222. Was very disappointed with my Direct TV installer and service for the first year. I called and canceled once contract term was up really not impressed. BUT just started service with Direct TV not excited about plan being offered to me not being one of the cheap advertised plans and having to pay more but will deal with that. This time around hope experience is better. The installation employee was amazing polite, professional, and very helpful she knew her products and guided my family and I on the new DVR and Remote. Her name was Sheila (Clermont, FL)I am now excited to see how the rest of the year and service go. Thank You so much Direct TV for sending me this particular employee it made the difference in wanting to stay with your service.

  223. getting sick and tired of not being able to get the ku basketball games every channel its on it’s blacked out that is so frustrating why do you need to black it out everytime it on , i can never watch it , i have been a customer for over 2 yrs now makes me not even want to have direct tv because i can never watch the ku basketball games because you keep blacking it out, julie reid

  224. Nearly all my friends and business contacts find your TV advertising showing the men in the bathroom as offensive and un-nessecery.It is totally unclear as to why that scene is nessecary. You should have a sense of responsibility to social acceptance instead of flying stupidity in our faces.

  225. Just contacted Direct TV technical service dept. My main HD receiver/recorder is failing. After 45 minutes call to Direct TV, the rep. offered to replace my broken receiver with another reconditioned receiver for a handling fee of 21.95. I told her that it was their equipment that failed and that I should not have to pay to replace it. After another 5 minutes on hold she repeated that the handling fee would apply to me. I told direct TV that if they did not replace the component, I would cancel the remainder of my 2 year contract. WOW! What is up with DIRECT TV

  226. The technician arrived at my home 15 minutes before his appointed time. introduced himself and showed his badge. He was very polite. He was here about 3 hours and did not stop working for 3 hours.He is a very nice young man and an asset to your company. He changed my antenna from one side of the house to the other. and I got an upgrade on three tvs.He did a wonderful job. I am very satisfied with the work he did and I enjoy directv

  227. On Dec 10th a technician came to upgrade my system.. I thought he would just plug in the new box/receiver… He introduced himself, showing his photo ID, listened to my information and began work. He, Jose Benitez,explained that my wiring was old and had to be replaced to handle the stronger signal and new electronics. He also had to relocated my dish. He worked to find a strong signal, then gave me options as to where it could now be set up. He re mounted the dish, put new parts so that it would be safe. He mounted it in an area for superior reception compared to where it had been, in the wind and weather and high enough that when the snow covered it, I had to use a ladder to reach it. It’s new position is out of the wind and will be protected from the snow. It has the strongest signal in it’s new spot and I can reach it, if in case, it does get snow on it.He left all work areas clean… I was impressed! Then, before leaving, he gave me a tutorial on how to use this newer, upgraded DirecTV box. Thank you!

  228. Yall keep jacking my bill up. I cut back more and more, now the bill is almost 150 a month. In November it was 99. What the hell do yall do with the original plan. Would not recommend you for shit…….

    • Why do you always run over and show a second NFL game on Sunday night when 60 minutes is supposed to be on? News in the world and their coverage is certainly more important than the 2nd game that has about 3-4 minutes to go but lasts for 20. Tonight 60 minutes started at 7:48…ridiculous! There are times I want to smash your equipment but there surely would be some outrageous charge or some drummed up fee charged to my account.

      I agree with many other account holders about the ancient shows you show time after time after time. I’m also sure you really don’t give a crap about your customers but want their money.

      I’m leaving you for a second time after my next billing cycle.

  229. If directv drops any fox news program I will drop directv no matter how much it cost me.Gladys Smith,402 c Quincy street,Friendship,with.

  230. I have been receiving mail offering Direct TV for $19.99 a month to new customers. This does not seem fair to present customers who pay $200 a month for a bundle package. Shouldn’t this be offered to the ones who are customers now, if you wish to keep the existing customers. Please let me know when my contract expires.

  231. I had a bad receiver, they replaced it with a (refurbished ) one. It is junk too! Come to find out, they have a bunch of these junk receivers they are pawning off on consumers instead of giving them NEW ones. I have complained to them several times and nothing has been done. This thing is so slow, I could get up and change Chanel’s faster! I think John Matterise of channel 6 should know about them so he could put it on ( DON’T WASTE YOUR MONEY )

  232. I had great difficulty today (12-39-14) installing a new receiver and called your 800 number. I was patched through to a supervisor named Sharie (#100101640) in Arizona. I am an aged senior citizen with very little technical ability. Sharie spent nearly an hour with me on the phone to help me install the new receiver. She was very patient, kind and extremely courteous. I don’t know what I would have done without her help. Everything was connected and I am pleased. I hope this email reaches Sharie’s supervisor so she may be recognized by the company. Kudos to Sharie. Thank you Sharie.

  233. This is the fifth or sixth time I have spoke to someone a number of representative from DIRECTV about refunding my money that they took from me without my consent I was told that it would be put back in my account then I was told that it would be a check that would be sent to me and today December 31, 2014. I spoke with another representative that she told me it was on a gift card that was being mailed to me that is not how you took it that is not how I want it back I want my money put back in my account the same way you took it out. Now I understand why people are not staying with y’all this doesn’t make any sense that you can go into someones account just because their card number is on file it doesn’t give you the right take their money without their consent it should be a law against that which all I want is my money back in my account you already have one lawsuit against you. And she also told me that someone from the finance department would be calling me about the matter.

  234. Today I received my bill and the monthly rate increased from $145.90 to $164.56. I do have the 3 month special for some of the movie channels, but I was told when I ordered them that I needed to cancel by Jan 6. These channels are wonderful and we have really enjoyed them. However we are on a fixed income and can not afford anything more than the $145 a month.
    We have been a customer for 15+ years and it would mean a great deal to us if we could keep these channels at the same rate. Could you please see what can be done for us? The increase of almost $20 a month is more than we can afford. My husband was injuried at his job in 2012 and lost use of his arm and hand. He could not longer do his job, which was driving a semi-truck and he was approved for disability. I worked for over 40 years and never was without a job, but one day all of a sudden I was unable to feel my leg and after an MRI I had a disc in my back the was extruded and also severed in the spinal area. I had surgery, but never regained use of the foot. However, I did continue to work for several years until I had another spine problem. I was also approved for disability last year. This is a very fixed limited income and after our utilities, heat and food and home maitenince we have very little left. As I said these movie channels are great and we enjoy them.
    Please let me know if you can help. Also I will be paying my bill in the next few days.

    Thank you for your time and help.

    Carol Knapkavage

  235. I have been a customer for 20 plus years,y have I lost a local channel,68Mansfield station.and y am I paying 74$ a month when u are offering the same package for half the money.I used to get free movies for 3months for being a loyal customer,not no more.might be time for a change…

  236. This Family SUPPORTS DirecTV! We are to the point of wanting to Boy-cot NBC. I used to record ALL of the “Today” shows, and recently stopped due to how they did NOT report all the news fairly. So we have been fed up with them previous to this ordeal they have caused for you (DIRECTV).

    In the past I have suggested that you sell your packages with a cost per channel. I think people would JUMP ON THIS IDEA if you could manage and market it well. Most people on average only watch about seven channels, and we are sold hundreds. I would rather pay $45 for a few channels I watch than $112 for hundreds of channels I don’t watch.

    I pray you get this resolved in a way that will please all, but do not “cave-in” to NBC if they are unreasonable. Most people will understand. Keep up the good work and continue to make a desirable service and please try to keep prices low. “They” may say the economy is better, but it isn’t. Many including my retired Marine husband, and family have just had our retirement cut a substantial amount just after Christmas. We have been devoted customers for many years now.

    Thank you.

  237. DirecTV,

    This Family SUPPORTS YOU! We are to the point of wanting to Boy-cot NBC. I used to record ALL of the “Today” shows, and recently stopped due to how they did NOT report all the news fairly. So we have been fed up with them previous to this ordeal they have caused for you (DIRECTV).

    In the past I have suggested that you sell your packages with a cost per channel. I think people would JUMP ON THIS IDEA if you could manage and market it well. Most people on average only watch about seven channels, and we are sold hundreds. I would rather pay $45 for a few channels I watch than $112 for hundreds of channels I don’t watch.

    I pray you get this resolved in a way that will please all, but do not “cave-in” to NBC if they are unreasonable. Most people will understand. Keep up the good work and continue to make a desirable service and please try to keep prices low. “They” may say the economy is better, but it isn’t. Many including my retired Marine husband, and family have just had our retirement cut a substantial amount just after Christmas. We have been devoted customers for many years now.

    Thank you.

  238. Your customer service line sucks. I tried to call and tell someone that I had my roof replaced and they said they put the dish back in the same holes, but I get no signal. This stupid computer voice keeps telling me to reboot and she will wait. I try to tell her that I tried that, but to no avail. I tried to get to someone, but she wouldn’t let me go. You also have to search forever to find help. It’s like you don’t want to hear about my problem and hope I will give up.

  239. 1m at 93561 and wonder why the ajam channel 347 keeps saying that the show tiny: living small is on so I keep hitting record and its news every time! Please fix this

  240. I am very upset that I don’t get to see the NFL playoff games that come on channel 5 due to some dispute you have with them.

  241. Our local channels WVVA and and 59 channel is going in on our please check on this for us has been going on for a while thank you !!

  242. Just saw a direct tv work truck throw trash , 2
    large McDonald cups out their window in lexington NC. I can not believe these are the kind of people you have working for you. I would never let someone who can not follow the laws of our country into my home. This really attended me and my daughter who is studying environmental science. Direct tv should be ashamed of themselves.

  243. On 1/12/15 afternoon I spent hours trying to get help connecting a new printer to my older computer….all I needed was: Network name and Network password. Instruction said, If you don’t have this information, contact the person who set up your network. I talked to “7” people: Samone, with Wild Blue (no help), she said to call Direct TV (no help) there either, they said call router company, (no help) Ernie said to call Internet service Wild Blue. Called again 1-800-551-4388…no live person but listened to “Help I’ve fallen – necklass spill, $100. Free card, cruise info., Vegas trip info., Jackpot info., finally Andrew was no help. Finally, Jessica at Directv hung up on me while I was talking. When I paid my bill this week (TV & Internet) the flier said, “We Believe OUR CUSTOMERS COME FIRST….WE BELIEVE BEING RANKED #1 IN CUSTOMER SATISFACTION IS CAUSE FOR CELBRATION. We’ve provided enhanced training to over 30.000 customer service agents to make your experience even smoother…..” Well someone needs to go back to school or I just connected the “bad” agents! I’ve also received from you A Special Invitation to get THE ULTIMATE BUNDLE and was consideration this!?!?! But I don’t know if you want our business?

    I’d still like my NETWORK NAME AND PASSWORD when I subscribed 01/22/2010, ID# 70506175, talked to Hazel. Of course it was April 13, 2010 when Steve Dearman got things to running right (he was the 3rd repairman).
    And I got no help trying to set up my 1st printer either, so I guess it doesn’t look good now!

  244. Our TV goes out “searching for channel” before it starts to rain! Paying for “high speed internet” and it’s anything but!

  245. Well for the people who’ve had direct TV for a while. Try to get your equipment updated and see what happens. They advertise you get more HD channels than anyone but if you have OLD equipment. Your not getting HD nothing. Just give them a call and see happens. Its either more money or nothing. Been loyal to them for a minute. But there are others out there. SHAME!

  246. I wish to give recognition to associate #100823965 for her help 12-19-14
    in solving a problem I had tried several times to resolve. I thank her
    very much for her searching background of account and solving.

  247. We recently upgraded our directv equipment in an existing structure. It was a very difficult job and the service personnel who accomplished the task were outstanding. CHUCK and JEFF in Rapid City, SD were courteous, kind, and qualified and made me glad I have been a DirecTV customer for 18 years. Thanks to Rapid City’s DirecTV personnel!

  248. I am a Directv customer, and I would like to voice my disdain for many of Directv’s recent ads. Who the hell is running this company that they allow gross sexual innuendos and poking fun at people with mental illness, paranoia, etc. I am by far not a prude, but you (as a company) are disgusting. YOU NEED TO UPGRADE YOUR STINKING ETHICS – YOU ARE BEHAVING WORSE THAN PIGS!! SORRY PIGS, DIDN’T MEAN TO INSULT YOU!!! Please share this with your CEO, if he is not asleep at the wheel!!

  249. You BASTARDS cut me off Thanksgiving morning even after you took $106.98 out of my account to pay on a $176 bill and still wouldn’t turn me back on! Worst holiday I ever had! You ruined a family tradition of FOOTBALL this holiday for me and my guests! Your computer system said I only had to pay $75 but you took more and then gave it back! So you broke our contract and I will only pay you the rest of the cable bill in question of $176.05 minus $50 I paid recently=$126.05 PRICK!

  250. I switched to your services close to a year ago from Comcast and I have to say that my husband and I are more than pleased. We have had a few issues arise and the customer service has been phenomenal. Your representatives are knowledgeable and polite and really try to help whatever our situation has been. I actually lost my debit card and we are enrolled in Autopay and our bill was due Feb. 10. I went online and changed the card since my debit card was now cancelled however the change did not process and my payment on the 10th was invalid. I called the customer service line and very quickly navigated my way to a lady that helped me immediately. My late fee was waived and the fee charged when you use a rep to pay your bill was also waived due to the circumstances surrounding my “late” payment. I am so pleased after dealing with a company like Comcast that does not care a bit about their customers. Comcast is a horrible company, expensive, difficult to deal with and down right RUDE on EVERY circumstance I needed their assistance. I will NEVER go back to their services. I will stay with your company as long as they continue to be as helpful as they have been thus far. I appreciate it greatly!

  251. Hello!
    I was thinking about getting service with you, But you don’t have HRTV! Never will switch until you do.

    Thank You

  252. Congratulations to Rico out of Mississippi for. Doing an excellent job when it came to help me solve my problem with my channels Hats off to Rico in Mississippi who is working for Direct Tv

  253. You have an A1 technician, Mike Xaythavone, #425846.He entered my house with a beautiful smile, showed his badge and put his shoe covers on. He had three televisions to check and the cable outside to satellite hate to be replaced. Best Customer Service I have every received. You are so fortunate to have him working for you. I can not say enough kind things but he went over and above my expectations and have already recommended Directv to two people today. Mike is the Best5!

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