Contacting DirecTV Customer Service Center
DirecTV is an alternative television and Internet provider. DirecTV service requires a contract for service so customers are bound to keep service for the length of the contract or face early termination fees. DirecTV requires installation of equipment outside the home, including but not limited to, a dish that may be attached to the roof or window of the home. Customer service options are available on the contact us page of the DirecTV website.
Contact Info:
Phone Contact Numbers
DirecTV lists phone numbers for ordering and customer service. The customer service line is open from 8 a.m. to 1 a.m. EST, 7 days a week. Technical support is available 24 hours a day.
- Customer service support: 1-800-531-5000
- TTY: 1-800-779-4388
- Order line: 1-888-777-2454
Mailing Address
Customers who wish to contact DirecTV by mail for customer service purposes can use the corporate mailing address.
DIRECTV Customer Service
P.O. Box 6550
Greenwood Village, CO 80155-6550
Official Website
Customers can visit the official website for DirecTV at http://www.directv.com. This website is dedicated to explaining the products, services and bundles offered by DirecTV. If customer service is the reason for your visit to the DirecTV website, you can use the support link: http://support.directv.com.
The support side of the DirecTV website offers a lengthy FAQs section and question and answer page. Customers can search the questions for answers to commonly asked questions. This could save a ton of time waiting on hold just to speak to a representative. When you send a customer service email, answers that may help you appear before you can send your email message.
Customer Service Email
We did not find an email address for the customer service department of DirecTV, but there is an online contact form that can be accessed without logging in to an account. You can access the contact form at http://support.directv.com/app/ask. We’ve sent a customer service email to DirecTV about service contracts. We’ll update how long it took to receive a response.
Our Experience
When we attempted to contact DirectTV, we encountered the automated service that was difficult to navigate. The system repeated prior to connecting us with a customer service representative. We waited through the automated response system approximately 3 minutes. When we finally spoke to a representative, we noticed a discernible language barrier leading us to believe the customer support center was not in the local area. The customer care associate was pleasant when we asked questions regarding service and the pricing structure. We even sent an email to the customer service department concerning customer care issues, but are awaiting a reply.
The customer service department at DirecTV was helpful with our request for information. The email we sent was answered within 6 hours of sending the request. The customer service representative also provided several options for customers to reach customer servive, see the communication below:
From: DIRECTV Customer Service
Date: Fri, Mar 23, 2012 at 2:58 PM
Subject: Service Contracts [Reference #: 120323-001031]
To: Richard B
Response Via Email(Cristina R. – 100170000) – 03/23/2012 02:58 PM
Dear Mr Banks,
Thanks for writing to us about your interest in DIRECTV. I understand that you would like to sign up for DIRECTV service without agreeing to a contract. We have some great offers on equipment and programming for you, [discounted long-term contract and 24-month promotions].
Thanks again for writing, Mr. Banks. We look forward to serving you in the years to come with the best programming, technology and customer service.
Sincerely,
Cristina R. – 100170000
DIRECTV Customer Service
Customer By Web Form (Richard Banks) – 03/23/2012 09:30 AM
If I become a new DirecTV customer, can I order service without a contract – pay as you go.
The customer service department at DirectTV appears to put customers first. Did you experience a high level of customer support or did DirectTV place you second. We want to hear from you with your customer service experiences.
Contact DirecTV Customer Service,
channel 9 , 13 , 23 have been getting interferance to the point where we haven’t been able to watch them for the past month. I waited on the phone for more than an hour to speak with a representative, and after trying to explain the problem, I was hung up on. The problem still exists and if I can’t get some satisfaction in resolving this issue, I will be seeking another Company to provide this service.
We have Direct TV and we like a lot, but as you know we do not have 25 or less channels depending on what package we have the thing is that my question since we do not receive those channels are you going to reduce our bill? because if we are not going to have those channels our bill should be adjusted according to those channels that we are not receiving. oh and by the way we have been calling your 1800 number during the day and it has a message saying that you are closed how can that be. I hope this problem gets resolved with losing so many channels or were just going to have to get another cable provider and I really think that if the problem does not get fixed you are going to lose a lot of customers.
My wife & I chose Directv because of the Viacom channels although we didn’t know when we signed up that Viacom owned our favorite channels.
we need a bill prorated or channel substitution because we are watching GSN for the most part!
the friends that I referred even texted me & asked “what is going on!”
Viacom stated on their website that Directv has know about this price for 7 years! Get on your jib Directv because if I had missed a payment I would be looking at an extension # to call! My bill is automatically debited so give us some TV or Directv us no better that than the lowly Dish network!
My husband and myself recently applied for direct tv service but was denied because my son who lives with us has a unpaid bill. My son is a grown man who lives with us because of a recent divorce. He hasnt anything to do with paying the bills in this household me and is dad are the owners of this household. To let you know we are aware it is illegial to refuse service to us because of his credit problems you have to use our own. So we will be filling a class action suit against you. We call direct tv and was solve anything because the person I spoke was bascially dimissing me so nothing was resolved.
Please let us know when you will be providing
the PAC12 Networks. The season has started
and we are missing a game today.
I heard you have FINALLY reached a deal with Pac 12 Network. I hope it is true. Please let me know so I do not have to change to Dish.
Dear direcTV, I would like to say thank you! For being so understanding and a great company that I enjoy watching for years.
Just recently I had a bill for 289 dollars, so I called your customer service to find out why. I would build for a pay review channels back in 2004, which shocked me!!! I explained to the customer serviceperson that I cannot afford to pay for something that happened back in 2004, that I already paid for. did not want t did not want to do, and that was to cancel my Direct TV. Customer Service Credit my bill, and I still enjoy have my Direct TV. I do apologize that I don’t remember the customer service person’s name, and I would like to say again thank you direcTV!
well here i am again.I LIVE IN ST LOUIS MO. it is raining thats all. rain nothing else however I DO not have a signal my TV IS BLANK??????? why???? can’t u fix this problem? every time it rains the Tv goes off for 1/2 hr at most is there something that can be done????
I need a replacement for my directv channel selector. Please advise.
H. Critchfield
5900 paradise lane
Orlando fl. 32808
I called three times this morning, and the first two, did not know how to fix my problem, and I got cut off from both od them, while I was talking. ONe was in Floridaand one in ———.
Then I got a lady in Pennsylvan, name Brandy, and she got me fixed up in no time. Wo , at least somebody kknew what to do……
My wife and I switched to dish tv we has direct tv for a lil over two years . When my wife called and gave direct tv our new address they changed the billing address but not the location of there equipment address we moved and moved our direct tv dish and boxes our self so we didn’t have to wait on them to re-hook it up. Wich is fine cuz we are paying for there service and not getting any more only what we are paying for then our two year commitment was up we looked into dish tv because a friend of ours that installs derect tv told us we could switch and get free install and the newest equipment with a two year agreement with dish. Checked into it and he was right so having filled our commitment with them made us a free agent Well called and canceled and they said the box for the equipment will be sent to us. Now remember we moved and switched the info with them months ago well never got a box and a month went by then our bank card showed a debt to derict tv for there equipment we called them and asked why we are being charged and there anwser was that they sent a box and never got there equipment. Back well there box was sent to our old address cuz when we called they never updated any more then the billing portion There is no wrong doing on there part as far as there conserend derict tv is not at fault for there employees wrong doing we are. Well now we have a box coming to the right address and can expect our funds to be refunded in 10 to 20 days after they have there equipment. Well we get to pay for there employees mistake by paying bank overcharges we are so lucky. If your commitment with them is for filled switch to dish tv you will get more for less money and a better quality picture more hd Chanel’s and four room Dvr capability. And the best part LESS money. Just make sure you sent there equipment back to them.
We have been loyal customers (who are never late with payments) of Direct TV for 6 years. I’m not sure if Direct TV changed hands or what is going on but tonight my husband is on the phone haggleing over problems with our service at our camp which we have had for 5 years. He is talking to the 4th service rep., 2 being supposedly supervisors. Tayor, her supervisor Tom, mover Ben, and to supervisor Chasity. Chasity hung up on him and now he’s calling them back talking to Kayla (5th rep.). I would not recommend Direct TV to anyone after this experience. Our contract was renewed until March 2014, but due to this experience, if it cannot be settled soon, we will be getting out of our contract with an attorney due to failure to continue service that we have been paying for for the past 6 years. BTW, my husband is now talking to Veronica (rep. #6 as I type.
I am so very disappointed with DirecTV. Since I had the service installed two months ago, I had issues with it. Both my wife and I had to take time off work to accommodate the technicians attempts to fix the problem. We had to make ourselves available because their techs are so busy, we had to take the appointment. Initially, our wait for a technician to come out to our place was usually about a week. So we were forced to live with the problem. We had several techs come out at various times in the two month period. We could not record some shows completely that we wanted to watch and we weren’t able to watch complete shows live because of the problem. From the news to Presidential speeches to TV shows, to football games, in the middle our the programs, the service would cut out! This was not what we signed up for. We were assigned a case manager who assured us that they would fix the problem and compensate us for the inconvenience they caused us. Well, after two months they did fix the problem. However, a $37 (roughly) credit is NOT a balanced compensation for the inconvenience. I was told that they would count every day the two months that I had problems with the system in total. They broke it down to a few days because those were the days I actually told them I had problems. In other words, I didn’t call them everyday to report the problems everyday. I believe this a cowardly way to do business and to treat a new customer. I have appalled to be stuck in a two year contract with DirecTV. Time Warner Cable was expensive, but NEVER treated us this way. I will continue to spread my disgust with my initial experience with this company to everyone I can until my two year contract is up. It is my hope that I can turn as many people away as I can. Unless they are able to properly compensate me for the extreme efforts I had to go through to get my service working properly. and billed for in full while I did not receive my full service.
I am a long time directv customer and do not understand why a national tv service provider is unable to provide service for the pac 12 network. I see the pac 12 network is available on every other tv provider.
I feel it is very unfortunate that a long time customer like myself will have to change tv provider’s to get pac 12 network
let you know. i am hearing impaired deaf.i do not like disd network. i would like directv.my fax number 2515789142.i hope can man come here?when?
I live in a small apt. complex in a small town, and had very little options for TV reception. The mgr. of my complex finally gave permission for a dish and the residents opted for Direct TV. The offer was $29.99/1st yr and $44.99/2nd yr. I ordered my service on 10/18/2012. No one called us ahead to give the date of installation and I call that “poor customer service.” Three weeks later after I ordered Direct TV and after my installation, I received a mass-mailing addressed with my name from Direct TV and a much better offer! The 2nd yr for $34.99. I am not happy to know I could’ve had this 2nd yr at a lower price. As a retiree, I need every dollar. I feel Direct TV is a greedy company that lacks real customer service. They should be able to coordinate the “deals” via mass-mailing and what is offered through the office. As for the programs offered – whatta waste of time. At most, I will watch only 10 channels.
i am hearing impaired deaf.i do not like dish network,problem dish network,i would like directv i have 2 tv in living room.choice etra dvr,my name paul L williams,jr 3097 county road 19 evergreen,,al 36401.. my fax number 251-578-9142 email paulwilliams352@gmail.com.let me know.can man will come to my home when? please…thanks
Well, the disappointment with Direct TV continues. I have been a customer of Direct TV for a short period of time but have had nothing but issues with the customer service department and the movers department. When I signed up for there service I advised the representative that I would be moving soon and I wanted to know if I would be moved for free.I was assured by the representative that there would be NO charge to me for the move. So based on this information I went ahead and signed up for the Direct TV service. Well when it came time for me to move I was charged $200 dollars for the moving fee that was supposed to be free. They charged me $200 to come to my house and activate an HD receaver. I have gone round and round with customer service about this situation but have not gotten anywhere. I should have just went with DISH Network. If there are any suggestions on how I could resolve this situation please let me know.
We keep having to reset our tv to use our DVD and have lost programs we typed. Very annoying. Also just saw we may lose channel 9 on November 30, this is unacceptable.
there is a message on channel 11 that we will be losing this channel as of tomorrow nov. 30th. this is a local channel that we watch everyday not only for news but for many programs like our favorite “The Voice”, please do not remove this channel from our line-up! We have been a longtime customer and we have already lost the CLOO channel which we also watched.
My experience with the email help team has been wonderful! Especially Chris, who helped me on 12/6/12 solve a thorny connection problem with skill and grace and who kept on trying when everyone else seemed to give up. This is how a business should be run. Thank you!
your service sucks wait on phone about 45 mi takes for ever to get it fixed
I received an email in regards to filling out a survey of my experience with you folks but couldn’t complete it on my cell phone. i would be more than happy to do so when you send me an email on my computer so I can fulfill your request.
i was talking with a customer service person last week, and i”m sure he documented our conservation, anyway, my direct TV was disconnected on june 29, 2012, but yet i was billed up to the end of July 2012, so I was requesting for a credit on the month charge. secondly i was being charge an additional tv connection, so Direct TV credit me 135.00 for 2 years, which i have received a check for 63.55 and used differ toward my account. so for now we are still waiting for a credit for the month of July 2012 which we are charge, please review and let us know by tomorrow, because are account is due .
thanks,
perry and louise benallie
Acct 34159653
We had a service call for a technican to come today he had the problem fixed in short time he was very polite and new what he was doing he is tops I think his name was Nick Schweitzer I want to let you know he is a excllent techinican if you have a program for top technicans he should be in it he is got be one of your best tecks I have had some that were terrible just slaped things togeather but not the way Nick does it.
please remove channel 358 it is CUURENT TV it was owned by vice pres[past]AL GORE he sold it to AL JEZZERA NETWORK. not good please drop channel or ill drop directtv
Thanks a lot for sharing this with all folks you actually realize what you’re speaking about! Bookmarked. Kindly also talk over with my web site =). We may have a hyperlink alternate arrangement between us
I was with Direct T.V from February 2011-April of 2012; I am now currently with Insight Cable here in Louisville Kentucky. My bill with Direct was anywhere from $152 to $178 monthly, with cable only. I now pay $128.00 monthly for high speed internet, Cable & phone. I have called Direct a total of 11 times my last time being today, requesting my last 2 bills, I have continued to call Direct since June or July of 2012 talking to a total of 17 different representatives, I’ve asked to speak to managers & supervisors on numerous occasions but was never directed to one. I was a loyal customer to Direct for a short period of time, All I ask for is my last 2 bills from Direct so that I can provide that to Insight, get my balance to $0.00, However I am unable to do this with a $200.00 balance hanging over my head at insight. May I please get my last two bills from billing cycle 4/13/2012 & 4/24/2012. I ask that they are sent before the end of January due to a deadline.
I see the name on the nick and artie show has change to the artie lange show.I hope you didnt ruin my favorite show,by not having nick dipaolo.I will drop direct tv and go with another service.
My neighbor had a direct tv dish installed. The installer placed the dish so that it is right outside my dining/kitchen window. When I talked to the installer about the inappropriate placement, he said that is where the customer wanted it. When I spoke to the neighbor, he said that was where the installer wanted to place the dish. The Direct TV dish is replacing a Dish Network dish and nobody wants to take the time to be courteous to neighboring properties.
The installer told me he didn’t have the proper equipment to place the dish where the Dish Network dish it. The is just an excuse for rude behavior.
I WOULD NEVER HAVE A DIRECT TV PRODUCT!!!!!!
I spoke with a representive to pay my bill for the 24 of this month. I wake up today and my service is disconnected. Can I please get a call back today. My number is on file. Thanks
Today is January 22nd and I’ve had direct tv since November 9th. I am so dissatisfied with the service I have opted to have it disconnected. I now what all the money back that I spent on the service. I have not had one week of actual tv service since the beginning. I asked your customer service people for a phone number to contact someone who can authorize the refund and was told the people who can make that decision neither take inbound or make outbound calls. That is ridiculous. What kind of customer service is that. Would whoever can make a decision please contact me immediately.
Direct Tv has been great since we signed up in 2011, but please work on your TV ads. That woman who is on there now is horrible looking and does nothing to promote women to use your service.
Direct tv says they r #1 where what service is that I have been trying to get wifi and they said I am asking for to much how sad is that also they just been bouncing my calls everywhere except for Thailand have not been there yet…
I would like to bring to your attention your CS rep Marcus; yesterday I required assistance and Marcus was well informed, articulate and went the extra mile to make sure that my new remote was programed correctly. I am a 12+ customer and must say he is a terrific representative of Directv. Also must say since you have brought Customer Service back to the US I’ve had nothing but excellent service -
As a long time customer of Directv how can I get the Genie DVR?
all i wanted to do was switch out my basic box for a HD DVR box, well direct tv tells me that i have to pay $282.00 upfront before they can send someone out !! the price is really not the issue because i thought they would put it on my bill but because i am not a year into my contract they can’t put it on my bill . THAT’S BULLSHIT !! BTW I PAY MY BILL ON TIME !! I’m looking to go with someone else ASAP !!
We are very upset with Direct TV canceling WLOS channel 13 in our area!!! WE depend on that channel for local weather news and school closings! Reconsider canceling this channel or we will cancel Direct TV
I’m a new customer. If I lose channel 56 in Lexington KY I will cancel my deal as you will not be delivering the stations you said you would when I signed on. Ouse Channel 56 more than any other cannel!!e
Please stop your commercial that shows that poor dog being attacked. It so disturbing. There are other ways to advertise.
I sent a check in dec. to paid my bill and thought it was ok I was slap with a late fee. and a disconnect notice. What is really funny is that I also send my sons check in the same envelope. He didnt get a disconnect notice. I call direct t.v. also send a copy of my check and nothing got done about this. Last week the shut us off when I mail them a check. I call dish network I now have someone I can count on. I now have a mission to have everyone I know to get rid of direct t.v. go to a more better cable company like dish network. They were wonderful to us Thank you dish
i am completely disgustedwith this set up , why are you taking off 56 ,?its the one we watch a lot and goes with the package i took, so are you going to cut my bill down to make up for this aggravation? i cant refer you due to the way you do these changes , dish and several others have better deals , iif things dont change i know i will make some changes in who i do my business with.
so now where can we see the things we were seeing on this pkg?please do something
I just spent 30 minutes trying to do a simple task like order a movie by phone. After I realized the person I speaking to had the intelligence level of about 1, I asked to speak to a supervisor. The supervisor was rude but I finally got the deal done. They could not efficiently do a simple thing like take a telephone order. I tried to use the online system and it kept telling me I didn’t have an account. If so, where have I been sending my money every month? What has this world come to? It seems like no one can do anything anymore!!
When we connected to Direct TV, we were supposed to have local news channels available to us. Now we have discovered that channels 15,21, 27 and 43 are no longer available to us. These channels gave us news from the York, PA and Harrisburg, PA areas as well as Chambersburg, Fayetteville and Waynesboro. Now the nearest channel available to us is Lancaster, PA. We are seriously considering dropping Direct TV and signing on with our local cable company in order to receive the local news.
Direct tv customer service is Horrible! A company like this shouldn’t be in business.. My advice for anyone seeking cable and Internet service, please save yourself time and money and find a real customer service provider..
why don’t you have the METV,Antenna or Pac12 channels
I am very upset with the service I have received from direct tv! Was with dish network for 10 yrs. Never had technical problems! Been with direct tv for 6 wks..My service goes out due to the wind blowing and I have been without tv now for a couple of weeks waiting on them to get out here and fix it. Gonna give me a month of movie channels free! I would just a soon have my tv working on a daily basis! Everytime the wind blows in Oklahoma hope I’m not gonna have to wait 3 wks. or a month for them to get it going again! I am really pissed off about this deal! May be switching back to dish if this keeps up! Whatever happened to good old fashioned customer service? Took them a week to get out here and unhook dish network and hook their equipment up but takes 3wks to get out here and fix their screwup!
Worst rip off in the business and they are all bad. Customer service dept. is non existent.
I had every intent of signing up with DirecTV but because of a misunderstanding on what I wanted the representative had to cancel the initial contract and said it would take at least 3 days for it to get back in the system. I call the next day and another rep said there was not a problem. She proceeded to cancel the orig and begin again. I got transferred to 4 different departments. I finally decided to forget Directv and stay where I am. I was told everything was cancelled but when I called back 2 days later it had not been. The new rep reassured me all had been cancelled but could not provide anything in writing. DirecTV I am very disappointed with the way all of this was handled. By the way the misunderstanding was I only wanted paperless billing and not auto payments. The rep seem to have a problem with that and combined them on the initial form. When I said no that is when all of the problems began. I understand we all have room for improvements and who knows maybe one day I will attempt this again.
Customer service is terrible. Technician showed up checked satellite signal said it was weak but refused to go up on roof to fix it. Said they are not allowed to go on roofs. Really, they put it up there. I certainly didn’t, then went & sat in his truck for 20 min. Then left. Rescheduled, got call technician would be here in 45 min., never showed up. Called several times, each time I was told someone would call me back in 20 min. Never did. Get call at 5:44 technician would be coming, never showed up. Rescheduled for tomorrow. If don’t show up. I am canceling. Haven’t had tv since Tuesday March 19, today is Friday March 22. Very disgusted with their service!!
These idiots signed me up for hbo and Cinemax when I said 10 time I do not want to add those channels. They will do everything in their power to rip you off and make you spend more money than you intend if I wasn’t in a contract I would be switching service today or as soon as possible.
customer service is a joke. The sales people that talk you into your subscriptions will say anything to get you to sign up. Then once you find out that you don’t get the channels or boxes that you were supposed to you are stuck in a contract. Once my contract is up I will never use direct TV again I have never dealt with a company with such terrible customer service.
Why Will you not send me an E-mail confirmation of my inquiry?
I only want what I have a right to! A copy of the final bill from you showing the early termination fees on it.
Why is that such a hard thing to get from you? I think that I should be able to have one don’t I? I have sent a letter that I feel should get an e-mail responce from you. the inquiry is 130404-001137. I would really appreciate an e-mail conformation that you at least are taking action on it. So that I know that you are not ignoring me. I truly would like to take care of both of our needs. yours and mine. you would like your money I am sure. and I would like to take care of paying you also. which having that statement will allow me to do. so, Please. help me with this in all haste. I would truly appreciate your help to hurry this up. I am getting tired of this waste of time. Larry Dean Bamsey Jr
i had the best experience with steward a service tech and the installer ryan humphreys,ryan went out of his way to find out why we had problems,it was old cables which the first installers were happy to see them cause they were busy but ryan made sure we did’nt have anymore problems and did the best job i have ever seen anybody do.this man is good for your business,keep him happy you will never find another one like him
customer service is horrible. Bad business practices. They have connected my name with somebody elses and have me liable for there bill. I have nothing to do with that person nor their directv. My account is closed and has been fo9r over two years now.
Do the right thing and resolve this issue. Bad service.
account # 51681432. where is my refund check? seems DIRECTV is still showing that they are a company with no responsibility to its costumers. First we the costumer have to do your work for you by recycling your old or broken equipment. Now my account and phone number are blocked so i can’t talk to the customer service department. i did my part by sending back the new advanced receiver and the two access cards from the two receivers that DIRECTV did not want back. Beware to all you may have the same unpleasant and stressful experience happen to you as with me. SEND ME MY REFUND PLEASE!!!!!
Do not like opening Direct bill and having it change from month to month.Went from $75.25 in 1/2013 TO 89.39 FOR May.
These is why come June our Direct Service we will no longer keep.Ours went from $75.25 in Jan to $ 89.39 in May
More people to follow us as they are put out also over the price changes all the time.
You are so dumb do you want to lose all your customers
DO NOT DROP MOTOCROSS ON SPEED you have already screwed up
everything else on speed at least give us Motocross
after the first of the year we are probably going to try to find a different provider you satalite goes out when we get a drop of rain
Dish went out but not as often as you and we were with dish
for about 15 yeas and have been with you for about 3-4 years
Sherry & Mike Pennington not happy customers
I called directv on Sunday 5 May 2013 and to make an enquiry on my account I speak to 3 representative including a supervisor and all 3 person was very blunt and abrupt with me I use my checking account to make a payment for over a year and had a return item once and a 6 months no check payment was place on my account. I was not surprised by that and i totally understand that situation.
My problem was directv implement a new system that once a customer dont clear there outstanding balance then there is additional 6 months place on customer account the pulbic need to know all about this before you all just say this to customer when they call the center and the agents are so rude and abrupt with customers.
I finally speak to Jamial his ID # 57222 he is a supervisor and maybe the best person i have ever come i contact with he take the time out to check my account apologise to me and removed the block from my account so i could make the payment through my checking account. My service was restore thanks to Jamial and his superior customer service.
Thanks Jamial you made me change my mind from switching from directv.
Yours truly,
Joseph Smith