Contacting DirecTV Customer Service Center
DirecTV is an alternative television and Internet provider. DirecTV service requires a contract for service so customers are bound to keep service for the length of the contract or face early termination fees. DirecTV requires installation of equipment outside the home, including but not limited to, a dish that may be attached to the roof or window of the home. Customer service options are available on the contact us page of the DirecTV website.
Phone Contact Numbers
DirecTV lists phone numbers for ordering and customer service. The customer service line is open from 8 a.m. to 1 a.m. EST, 7 days a week. Technical support is available 24 hours a day.
Customers who wish to contact DirecTV by mail for customer service purposes can use the corporate mailing address.
DIRECTV Customer Service
P.O. Box 6550
Greenwood Village, CO 80155-6550
Customers can visit the official website for DirecTV at http://www.directv.com. This website is dedicated to explaining the products, services and bundles offered by DirecTV. If customer service is the reason for your visit to the DirecTV website, you can use the support link: http://support.directv.com.
The support side of the DirecTV website offers a lengthy FAQs section and question and answer page. Customers can search the questions for answers to commonly asked questions. This could save a ton of time waiting on hold just to speak to a representative. When you send a customer service email, answers that may help you appear before you can send your email message.
Customer Service Email
We did not find an email address for the customer service department of DirecTV, but there is an online contact form that can be accessed without logging in to an account. You can access the contact form at http://support.directv.com/app/ask. We’ve sent a customer service email to DirecTV about service contracts. We’ll update how long it took to receive a response.
When we attempted to contact DirectTV, we encountered the automated service that was difficult to navigate. The system repeated prior to connecting us with a customer service representative. We waited through the automated response system approximately 3 minutes. When we finally spoke to a representative, we noticed a discernible language barrier leading us to believe the customer support center was not in the local area. The customer care associate was pleasant when we asked questions regarding service and the pricing structure. We even sent an email to the customer service department concerning customer care issues, but are awaiting a reply.
The customer service department at DirecTV was helpful with our request for information. The email we sent was answered within 6 hours of sending the request. The customer service representative also provided several options for customers to reach customer servive, see the communication below:
From: DIRECTV Customer Service
Date: Fri, Mar 23, 2012 at 2:58 PM
Subject: Service Contracts [Reference #: 120323-001031]
To: Richard B
Response Via Email(Cristina R. – 100170000) – 03/23/2012 02:58 PM
Dear Mr Banks,
Thanks for writing to us about your interest in DIRECTV. I understand that you would like to sign up for DIRECTV service without agreeing to a contract. We have some great offers on equipment and programming for you, [discounted long-term contract and 24-month promotions].
Thanks again for writing, Mr. Banks. We look forward to serving you in the years to come with the best programming, technology and customer service.
Cristina R. – 100170000
DIRECTV Customer Service
Customer By Web Form (Richard Banks) – 03/23/2012 09:30 AM
If I become a new DirecTV customer, can I order service without a contract – pay as you go.
The customer service department at DirectTV appears to put customers first. Did you experience a high level of customer support or did DirectTV place you second. We want to hear from you with your customer service experiences.