Contact Direct Express Customer Service

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Contacting Direct Express Customer Service Center

Contacting Direct Express Customer Service Center

Direct Express is a credit card that allows customers the freedoms of purchasing products online and shopping without the need of a bank account. The card is recommended by the United States Treasury Department. A large percentage of Direct Express customers receive monthly benefits checks and the money is directly deposited onto the card for immediate use. If you need to discuss you account, you can contact the customer service department at Direct Express or the credit card issuer Comerica Bank by phone, email, traditional mail or through social media.

Contact Info:

Phone Contact Numbers

The customer service department is available to assist customers wanting to enroll Monday through Friday 7am to 7pm, CST. If you want to report a lost/stolen card, check your balance, change your pin, check you history or have questions relating to your account, the customer service team will assist customers 24 hours a day, 7 days a week.

  • Customer Service: 1-888-741-1115
  • TTY: 1-66-569-0447
  • Customer Service (international): 1-765-778-6290
  • Card Enrollment: 1-800-333-1795

The customer service department at Comerica Bank is available 24 hours a day, 7 days a week.

  • Eastern: 1-800-266-3742
  • Central: 1-800-925-2160
  • Mountain and Pacific: 1-800-522-2265
  • TTY: 1-800-822-6546

Mailing Address

Direct ExpressPayment Processing Services P.O. Box 245998 San Antonio, TX 78224-5998

Official Website

Customers visiting the official Direct Express website have the ability to sign up for the card, log into their existing account, check the status of their enrollment and read the available FAQs. The card is issued by Comerica Bank, so customers have the opportunity to connect with the customer service department by leaving the website and visiting here

Social Media

We searched through the entire Twitter feed to see if the customer service department responded to customer concerns in a timely manner. Unfortunately, there were little conversations to read. The one posted on the feed did not receive a response. This leads us to believe the social media pages of Direct Express are for informational purposes only.

Customer Service Email

We sent a message to the customer service team at Comerica Bank asking if the company offered an email address for Direct Express, considering there is no information listed on the website. Typically, we receive an automated response. Unfortunately, we are still awaiting a response.

Our Experience

Contacting Direct Express is a bit challenging. We called and instead of connecting with a live agent, our call was sent straight to voicemail. We instead called the Comerica Bank customer support team and asked questions relating to the applicable fee structure. The agent was polite, helpful and professional. The call started bad, but ended up better than expected. Did you have better luck connecting with the customer service department? We would love for you to share your thoughts with us in the comment section.

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4 Comments on “Contact Direct Express Customer Service
  1. I have tried using my card twice and it has been declined. I know there is money on the card and I don’t understand the reason for this. Thanks Lynda Crabtree

  2. I have tried to log into my Direct Express account online- since Thanksgiving (Nov 27) and I can get the account to come up only to the page that shows the balance- once I click to go further into the account I get a message that states the website is undergoing routine maintenance and should be back up shortly. Well, I have called Direct Express NUMEROUS times and they tell me they will submit a ‘ticket’ to technical service and someone will call me???????? 13 days and have not heard a word. I spoke to a CSR earlier and she told me try to”refresh my page” I think someone just forget to push the button when they finished the maintenance- I do not know what to do next- has anyone else had this problem recently?

  3. I was issued a card in 2013 by my attorney. I told him that I had a bank account, and did not need it. I was approved for disability in Nov. 2014. My attorney told me if I had a bank account to throw card away, because my payments would be sent to my bank. Now all my money is on the card I threw away, and they issued me a new one, that I have not received yet,and don’t know when I will get it. Hard to pay bills when you can’t get your money. This has been CRAZY!!!!!!!!!!!!!

  4. they have notreplaced charges that somene tok loot off my car at all!! i even have papers from court proving this! cant get any help!

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