Contacting Dillard’s Customer Service Center
Dillard’s is a clothing and accessories company offering high-end styles from designers like Jessica Simpson, UGG and more.
Phone Contact Numbers
The customer service department is open from 7 A.M. to 10 P.M. all days except Sunday. Sunday hours are from 12 P.M. to 6 P.M. All Dillard’s customer service hours are in central time.
- Customer Service: 1-800-345-5273
- Customer Service (Furniture): 1-877-272-2601
- Credit Center: 1-800-643-8278
- Hearing Impaired (TDD): 1-800-444-1732
There is no dedicated customer service address listed, but we were able to find an address in one of the website policies.
1600 Cantrell Rd.
Little Rock, AR 72201
You may want to make your communication Attn: Customer Service to speed the routing process. Otherwise, when the letter is delivered, someone in the mail room will have to open the letter and read a portion of the communication before it can be routed properly.
Shopping and customer service for Dillard’s are located on the same website at http://www.dillards.com. There is a list of links in the upper right corner of the page. There you will find the link to the My Account page. This is where you log in or register if you’ve already purchased from Dillard’s and you need to contact customer service.
Customer Service Email
The main Dillard’s customer service page provides a customer contact form http://www.dillards.com/kana/KanaStartServlet. This form can be used to contact the service department by email. You will receive an email back from the department so you need to include a valid email address when filling out the form. The form allows the customer to fill out just a small amount of information before sending. Just because the form offers a space for an address and phone number does not mean that information is needed to send an email.
We wanted to learn more about how Dillard’s handled customer service emails, so we sent a test message along. We’ll update you when we receive a response.
The customer service line for Dillard’s is a direct line. There is no automated system and no wait time. We called on three separate occasions and our called was immediately answered by a live agent every time. We are unsure if this is normal or if Dillard’s receives so few customer service calls that they can employ more than enough customer service agents to answer every call. We asked our agent if Dillard’s catalogs were available by mail and she told us they were not. Catalogs can be picked up at local stores or viewed online. You can order directly from the catalog listed by clicking the item.