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Contact DHL Customer Service

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Contacting DHL Customer Service Center

DHL is a global shipping company that offers Express, Freight, and Supply Chain shipping, among many other shipping services. The official website is setup as an informational portal that customers can use to find out more about the services provided by the company, in addition to tracking and verification of delivery. We expected to see a log in area on the website for customers or businesses, but there is no log in page to be found.

Contact Info:

Phone Contact Numbers

The contact page on the DHL customer service website is a series of links to better navigate customers through the contact information. There are no phone numbers openly listed making it slightly frustrating for customers who just want a phone number to call.

  • DHL Express Customer Service: 1-800-225-5345
  • DHL Global Forwarding: Use DHL Express phone number.
  • DHL Freight: Use DHL Express phone number.
  • DHL Global Mail Personal: Use DHL Express phone number.
  • DHL Global Mail Business: Use contact form listed in customer service email section.

Mailing Address

It took us forever to find the mailing address for DHL because the company is not based in the US and they use the term Masthead instead of corporate. The following address is listed on the corporate contact page.

DHL Corporate
Charles-de-Gaulle-Str. 20
53113 Bonn Germany

Because this is an international address, make sure to take your letter to the post office for postage. It may cost more than one stamp to send a letter to DHL customer service.

Official Website

The main page of the official website is located at http://www.dhl.com. You’ll have to choose your country before being taken to the site for your country. If you have a DHL account you may have access to another website or portion of the main website where you can track orders on a bulk scale.

Customer Service Email

There is no customer service email address, but there are several contact forms listed in the DHL Contact Center.

You can also contact the DHL Corporate office by emailing: info@deutschepost.de

We sent an email to the corporate office to see how long it takes to receive a response.

Our Experience

The DHL customer service phone number was answered by an automated system available in English and Spanish. You can press 0 to reach a customer service representative, but the system will attempt to ask more questions. Keep pressing 0 and you will be transferred to a representative. Our representative, Chad, was quick to take our zip code and tell us the address of the nearest DHL shipping facility.

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Rating: 1.8/5 (8 votes cast)
Contact DHL Customer Service, 1.8 out of 5 based on 8 ratings
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23 Comments on “Contact DHL Customer Service
  1. I have sent an e-mail to a department of DHL, but will be sending this one as well. On 24/10/2012 one of the DHL vehicles in South Africa, North West, 2570 collided into my vehicle. I reported the case, and obtained a case number, as well as the relevant quotes, asked by the local manager, Charl, in Potchefstroom.
    Up to now he was very unhelpful. We have to contact him constanly to no avail. He NEVER returns any calls, and doesn’t take notice of our messages.

    Please assist me in this matter, to avoid any further legal action to be taken from my side! We can easily avoid this by settling this matter out of court!
    My contact details are +27724687801.

    Awaiting your prompt response!
    Regards
    Mr. L. Loubser

  2. I have now complained FIVE TIMES to DHL Global Service that THREE shipments from Bodybuilding.com to Nicaragua just vanished!
    Do you think DHL USA did respond? NEVER!!! Therefore I call them now: D(elivery)H(assle)and L(osses)”Service”!
    Here are the three so called “tracking” numbers:
    GM555113525311137323 and GM555113525312304519 and GM555113526312494682
    More than THREE months have passed without any notice from DHL! I can’t remember a worst postal service in my life.
    But I want my money back! US$ 160,00!!

    Respectfully

    Jorge Cacique

  3. I get phishing emails all the time from a non dhl company.try to forward it to them doesn’t work no way to reach then.Schitty company

  4. Suppose you are to be send a parcel by your friend from one of the countries in Africa,then he says you have to pay for the cost of posting of the parcel(concerns money) to reach you but unfortunately,you dont have the funds at the moment.My question is,how would you help me so that i can get this important parcel?

  5. What duration will my package get to me in Germany from Istanbul and then the sender sending to me never have the tracking number

  6. IS THIS FOR REAL?
    Your parcel has arrived on July 14th. Courier was unable to deliver
    the parcel to you.

    To get additional info about this shipment use any of these options:

    1) Click the following URL in your browser:

    Get Shipment Info

    2) Enter the shipment number on tracking page:

    Tracking Page

    For further assistance, please call DHL Customer Service.
    For International Customer Service, please use official DHL site.

    Disclaimer:

  7. I have called your customer service number 3 times now to find out why a package I ordered has yet to arrive. it was supposed to be delivered on the fifth of this month and yet , it’s still sitting at your facility in Auburn. the last time I called your customer service number , I was treated very rudely. “Ma’am , I ran the tracking number OK? I don’t want to discuss this with you”. Is this your idea of good customer service?! How the fuck do you stay in business?

  8. The worst customer service ever so much automation, kept getting sent to the same message just to change a delivery address and could not make such a simple change. This is the worst company in terms of customer help will never use DHL again.

  9. Dear
    I want to bring few samples of automotive air filter from China.
    which will be free of cost.
    So I want to know 3 questions
    1. RPS Is the service of DHL where I paid when the parcel is received.
    2. if the free samples parcel is about under 1 kg then , Would I pay the custom duty.
    3. What will be the charges of DHL from china to Pakistan weight 1 kg.

  10. I am trying to get information about the Global Mail service offered by DHL. After submitting 3 times there contact sheet, I had not one reply.
    I found a customer service number and got directed to about 2 or 3 other numbers and no one could help.
    I can only now assume that the DHL website is incorrect and this service is unavailable.
    DHL – get your facts straight.

  11. I got this message a while ago, Thought it was bogus but need to inquire. [ A parcel was brought to our office long ago to be delivered to you, We misplace your details Please resend us your personal details, home address for shipment and your cell phone number.] I do not give out my personal information. So if you have a package send it to me with an official announcement, if not you have someone using your company for illegal business.

  12. DHL is a horrible nightmare come true. Three weeks now they can’t account for two packages they allegedly handled. No phone service for customers. They do not respond to emails.

  13. If any company uses DHL, I refuse to do business with them. Package sent from New Jersey USA by seller, to San Ysidro CA and was dropped off in Compton CA??????? It has disappared and is supposedly sitting somewhere in Compton CA????? which is no where near San Ysidro CA–seller who used them gets no business from me and when purchasing from others, will state any sale/contract is null and void if shipped by DHL

  14. Been trying to find a phone number for customer service but it appears impossible. I am trying to contact car accident claims regarding an accident last September. Work not carried out as promised, car has been back to the repairer but still not satisfied with result. All I want to know is the phone number for your claims department so that I can take this forward before the warranty on the work runs out. Seem to be getting the run around can anyone help?

  15. Dear DHL Customer Service:
    I received two texts, one is a duplicate,and cannot receive a mailing label to send the duplicate back. DHL is the worst mailing service that I have ever used. Please notify Amazon (I buy most of my books there) that they should change their carrier to one that is “more competent,” such as UPS, which has never failed to give me good service.

  16. Good morning dhl this is andrew from philippines. I just want to ask if your company accepts shipping from china to philippines and the items are tattoo inks and other tattoo supply thanks

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