Contacting Dewalt Customer Service Center
Dewalt is a major tool manufacturer known for stability and longevity. The contact headquarters is located in Baltimore, Maryland, but service locations are available in all states.
Phone Contact Numbers
Customer service staff is available at the Dewalt phone number from 8 AM to 5 PM Monday to Friday ET.
- Customer Service: 1-800-433-9258
The corporate contact address is the only one listed on the Dewalt website. Customers can address a letter to this location, but questions about warranties, financial matters and other issues that need to be taken care of right away should not be left to mail communication.
Dewalt Industrial Tool Company701 E Joppa RdBaltimore, MD 21286
You can find the official website for Dewalt at http://dewalt.com/. You must choose the country you’re in to access the site created for your country. You may notice at the bottom of the page are several links, including links to social media pages, recall information and company information.
Another important page on the Dewalt website is the FAQs page http://www.dewalt.com/faqs.aspx. Here customers can search for answers to commonly asked questions the customer service team has already answered.
In a fast-paced society, Dewalt and many other companies are choosing to employ social media customer service options. Dewalt is available on three major sites.
- Facebook: http://www.facebook.com/dewalt
- YouTube: http://www.youtube.com/user/dewalttv
- Twitter: http://www.twitter.com/DEWALTtough
Customer Service Email
Just below the phone number to contact Dewalt customer service is a link to Ask a Question. This is the same as a customer service email form. You can also choose the Ask a Questiontab to reach the log in page. You have to register for a free account on the Dewalt website to ask your question.
- Customer Service: http://support.dewalt.com/app/utils/login_form/redirect/ask
We did find a second customer service form that did NOT require us to register for an account. This is the form we used to contact Dewalt customer service.
- Customer Service (no registration required): http://bdk.force.com/FAQ/PKB_SubmitCase?brand=DeWALT&terms=&model=&group=&type=
- Tech Support: http://bdk.force.com/FAQ/PKB_SubmitCase?brand=DeWALT
You can use the tech support link to contact the webmaster. This can be extremely useful if you’ve already registered for an account on the Dewalt website, but you have no idea what information you used to register.
The customer service department hotline provided several options and department. We bypassed the confusion by pressing 0 and connecting with a live agent. After answering the call, we asked the agent for information regarding the return policy. We asked this particular question due to several retail locations not having a consistent policy.
The agent explained the return policy allows customers to return an item within 30 days, with a valid receipt. The experience was ideal; we called, didn’t have to wait and spoke with a friendly agent who answered our concern. DO you have a storey to share? We want to hear your story.