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Contact Dell Customer Service

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Contacting Dell Customer Service Center

Dell is a computer company that sells a vast array of computers and electronics to personal account customers, businesses and government customers. Dell offers branded computers in additional to electronics from other companies. Support for Dell computers is available online and offline. Dell is notorious for outsourcing customer service to other countries. There is an extremely long list of Dell websites for just about every country in the Americas, Europe, The Middle East, Africa and Asia Pacific.

Contact Info:

Phone Contact Numbers

The Dell customer service phone number claims the caller must have an order number or express service code when calling. This is not the case. You can contact the general customer service number to ask general questions without this information.

Mailing Address

If you wish to contact Dell Corporate offices, you can address your letter to:

Dell Inc.
One Dell Way
Round Rock, TX 78682

Official Website

You can visit the official Dell website at http://www.dell.com, but the support website for Dell customers is located here: http://support.dell.com. From the main page of the main website, you can navigate through various types of personal computer, including desktops, tablets, laptops and more. Dell even sells televisions and accessories for electronic equipment.

Customer Service Email

When contacting Dell customer service via email, you’ll need to use the contact form on the Dell website. This contact form asks for a reason for your communication, but it does not require you to be a current account holder to send the form.

We have contacted Dell customer service and will report about our communication when a response is received.

Our Experience

When we contacted customer service, we spoke to a customer service representative with a heavy accent. This made us believe that the call center is not local. We eventually broken down the language barrier and answered our questions regarding upgrading products and warranty information. The representative suggested that we utilize the online email form for a quicker response.

Although we have not received an email response from the Dell customer email center, we expect a response within a few business days.

Did Dell provide world-class customer service? We want to hear your thoughts and experiences.

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Rate your customer service experience:
Rating: 1.8/5 (21 votes cast)
Contact Dell Customer Service, 1.8 out of 5 based on 21 ratings
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51 Comments on “Contact Dell Customer Service
  1. Dear Sir/ Madam,

    We required Laptop DELL PRECISION M6600(WORKSTATION) for FARO CMM m/c.

    Kindly gives its rates.

    thanks & regards

    Rashmi Raturi

    ALF Engineering Company

    • I have dell company lap but it has been motherbord spollied due to shook circut. Model 1550 vastro plz help me.

  2. Laptop is working very Slow and your Customer Care Executive is not listining me I have also taken 02 Year Insurance at the time of Purchase it .
    Please send me your email ID so that I send you the Scan Copy of the Invoice Copy of Purchase .

    Details are as

    Model No INSPIRON N5010
    2273275144
    Service Tag No 11LG6Bs
    Address
    2C /530 , Vasundra ,
    Ghaziabad
    09720164741 , 9810122611

  3. Had a problem from th e begining with my hard drive on my dell lap top …Have sent it back to dell for them to check and i have had NO reply in over 3 weeks now .If you ask me dell customer service is TERRIBLE 0/10

  4. Had a problem from th e begining with my hard drive on my dell lap top …Have sent it back to dell for them to check and i have had NO reply in over 3 weeks now .If you ask me dell customer service is TERRIBLE 0/10
    Will be senting you a letter the hard was sent to Bracknell Dell house

  5. i have been a cutomer of dell for over 12 yrs and had no problems, however i bought a new desktop 18/10/2012 my previous dell desktop had wifi card installed the new one hasn’t i spend 30 minutes on the phone and was told the new desktop had no wifi installed. the customer services where an absolute disgrace the outcome was i have to pay another £50 to get one ripoff so now im left with a pc thats un usable and the retail store i bought it off would not refund my money as the desktop wasnt faulty.i spoke too dell again with my issues and they promised a customer liason officer would call me and guess what they didnt bother. one thing is for sure i will never buy any dell products because they just dont care about the customer absolutley disgusting service and dell you should be ashamed as for the c.e.o i guess hes not bothered as hes worth about $14 billion and just one customer doesnt even enter his brain…. dell you have failed

  6. i have purchased a laptop before one month. my lap speakers problem and desktop icons are not working.my lease contact me sir/madam.my mobile no. is 9966756106.

  7. my dell adopter is not working completly.my adopter is in warranty period. product-928g4.ser no-790507404292

    please solve my problem.

    address-vill-dhaurahra
    post-benigaddaupur
    dist-faizabad
    mob no-9721923830

  8. I have been a Dell customer for over eighteen years which has included the purchase of eight systems. I have always had exceptional customer and technical support.

    On September 24, 2012 I purchased and placed into service an Inspiron One 2320. A problem was found in that there was no sound from the HDMI and composite inputs. Numerous calls were made to “technical support” and “customer support” which all turned out to be a call center in India. At first all “technical support” did was to delete and reinstall audio output drivers even though I continually explained it was an audio input from the HDMI and composite connections. This even occurred with “supervisors” and “managers”. The issue was “elevated” to something called “the corporate office”. A person in something called the “Executive SWAT Support Team” stated that the issue has been “elevated” to a “senior engineer”. The “Executive SWAT Support Team” member is going to contact me when there is a resolution. This merry-go-round has been going on for over three weeks.

    After my son and I did some exploring today we found that the volume controls for the HDMI and composite inputs are on the left side of the unit and we solved the problem. The “Quick Start Guide” references “Volume Increase and Volume Decrease Buttons” on the left side of the unit which was assumed are for the computer volume level. This is very poor documentation and instruction and the only documentation and instruction that came with the unit or online. What is even more disconcerting is that “technical support” at all levels, including a home tech visit, did not know that these buttons controlled audio input level.

    I have come to the conclusion that “technical support” and “customer support” at all levels are incompetent. They do not know Dell systems, how to troubleshoot, do not listen to customers, talk down to customers and called this customer a racist. The issue should have been resolved at the first call to “technical support” which would not have even been necessary if the documentation and instructions were adequate.

    Based on this totally unacceptable experience this will be my last purchase and recommendation of a Dell product. Dell ‘technical support” and “customer service” has become the lowest and most frustrating I have experience from any company.

  9. Hi,
    I am Kalpana from Cengage Learning. This is regarding the permission request. We would like to republish “Dell’s-Mission Statement” in upcoming Cengage learning textbook. Could you please provide the contact email ID of the person handling the permissions?

  10. I have a dell desktop running vista that has a corrupt windows file that will not allow it to install MS Student with Word, Power Point, and Excel. I have tried to use the recovery disk to reinstall windows with no luck. I tried to call customer support to ask if the recovery disk will re-format the disk drive and then restore the drive back to the way it was when first purchased. I was asked for my service tag# which i gave, I was then asked where I bought the computer and when i said it was a gift and I didn’t know where they bought it I was told they wouldn’t be able to help me. I will never buy another Dell product of any type and i will make sure all of my friends, family, and everyone else i can tell will go with HP and not Dell.

  11. I would like bring it your kind notice that I Mrs. Vidya Bakshi purchased a Dell Aero Android 2.1 3 GB Mobile Handset (34345613600834 14w15p1) from your Gurgaon ,Sector 14 outlet on 12th Nov 2012 on cash payment of Rs. 9500/- . Sadly within few months the touch screen of it started malfunctioning and stopped working because of which I suffered a lot and disturbed me and my daily life. After all this I searched for your service centre and my instrument was replaced on 28th May’2012 at last.
    Now again since September 2012 it is having same problem. After all this , I personally feel that this device manufactured by Dell {(a reputed company ) because of which I purchased the mobile leaving Nokia and Samsung } is not upto the mark and is really a flop. I am your regular customer , I have purchased Dell Inspiron also from you.
    Now I have landed to a solution that either my money should be refunded or adjust the money with a Dell Laptop or any other device which I feel is required by me just to finish this disturbing matter here. Otherwise we will have to think something else due the torture and humiliation I am facing because of you.

  12. SGT BIBHISANA PRADHAN
    QTR NO: PQ 19/04
    AF STN KALAIKUNDA
    WEST MEDINIPUR
    WB :721303
    MOBILE : 08145109838 & 09547578266
    TAX INVOICE NO :1433 DTD 18/07/2012

    PURCHASED FM : INOX INFOTECH (inox.kgp@gmail.com), NTE-48,GOLE BAZAR,KHARAGPUR (03222-257721), 9564031727.

    Moniter DELL 18.5’’ LED IN1930 SN-CN-098W4H-72872-ICI-EANS WAS FOUND DEFECT WAS FREELY REPLACED BY DELL AUTHORITY VIDE DELIVERY NOTE 300106857027. WHOSE PHOTE IS ATTACHED . THE REPLACED MONITOR IS ALSO FAULTY . FAULT IS ONE VERTICAL LINE IS DISPLAYING. SO I M NOT SATISFIED WITH THE MONITER . PLS REPACE IT AS SOON AS POSSIBLE WITH NEW FULLY SERVICEABLE ONE . SUCH TYPE PROBLEMS CREATS HARASHMENT TO THE CUSTMOR IT GIVES BAD REPUTATION TO THE COMPANY.

  13. I have bought new dell laptop ,on 27 nov.2012 .but today it have problem of speaker, means only video can run their have no audio ,problem creats only in 7 days from purhasing date ,So please solve my problem as early as possible.I am waiting for your fast response.My adress.Rajesh Pandharinath Bankar .mo.no
    ./9921208480/8275452039

  14. on the paperwork that comes with a new PC it tells you to contact Dell.com if you have any problems – no telephone number but if your computer is down how do you contact Dell.com?????
    Finally I get a number and the fun begins first I end up in India – no surprise – no problem – then I was put on hold and had to listen to screeching Indian music for 5 minutes – then after all that I was told the number given was for Canadian Sales and I was transferred to USA tech support where after holding for unresolved

  15. Hi Dell ,

    This is very bad experience i have with dell executives .They dont know how to speak with the customers and Even making full to there customers
    My new laptop i think near about 4 months older and from very first day m facing problem. I called several times and they mention only one thing that sir install the drivers do the windows etc etc.
    And now when I called again they saying the the issue is with the mother board.They Replaced it .The issue is not solved and than they saying the issue is with the fan.
    they replaced the fan than they replaced the following items please have a note:

    1.Motherboard
    2.Fan
    3.Harddisck
    4.Hings
    5.Outer covers
    6.The touch pointers
    7.Driver is loaded three times
    8.Windows repaired several times and now we installing new window again.

    My laptop service tag no is gqb7kr1

    I Am requesting to Dell to get the laptop back.And i dont even need the new laptop.thanks to dell providing such a good customer service.

    I will surely mention in the newspaper that the dell have 24 hours service and there employees are awesome and they have very good skills.

    Thanks
    Rohit garg
    9988869140

  16. On Nov.23, 2012 I ordered 2 color ink cartridges and 2 black cartridges for Dell A940 All-in-one printer. The total order was for 141.33 which was taken out of my Visa debit account. I have not yet received that order. today is Dec.10,2012.
    Darlene Urwiler Please respond.
    2244 11th Road
    Pender, NE 68047-4035

  17. the last of Nov.’12 i spent over 13 hours on live chat or on the phone with a dell employee. Paid $199.95 and my problem was never solved. tried calling different numbers to talk to someone and gave up after awiting 20 min or more. And someone called me last week and said i never paid this money and it is on my credit card. somebody better call me. 541-938-6091

  18. My service tag is 2LNNVP1
    My system is in warenty period.
    My system is not working properly kindly send engineer at my home(Lucknow)
    My mobile no 8565012351

  19. Please note after working with you support system fro 12 hours and found service rude told to hold on to the phone and disconected many many time I will never buy an other Dell Product the problem was solved and all my data was cleared from my system TERRIBLE and for that I was charged tooo much money, I am sure you will not respond just want you to know Mac will be my next choice have been a Dell customer for a very long time.

  20. This has been the worst service I have ever received from any company. Would like to speak to a human from the Texas office. My telephone number is 201 967 1852.

  21. My system – Dell INSPIRON N 5050 Service Tag no-8YGHMP1 and service code 19497805093. I have already been complained to your customer care when my system was in warrenty period. My complain, blue tooth was not in working condition when I purchased my system. I also know the original configration of the system on line please. My contact No Mob 08982104538 and 08964931708

  22. Very Bad (No) Customer Service and Doing Any Business with Dell is a Mistake – For a Dell Venue Pro phone purchased direct from Dell still under warranty, three Dell reps from India said the one year warranty was no longer in place because Dell no longer sells the phone. Finally, they arranged and sent a used phone as replacement, now another Dell department in Ohio is demanding $280 for the used warranty replacement phone.
    Dell customer service contact numbers are unanswered or disconnected once the matter becomes difficult. Dell demands to be paid twice for this phone.
    My Dell account, my work purchases of Dell IT equipment, all matters with Dell have been canceled.

  23. I have got a printer Error,my service tag number is 2WMWB31.The latter part of 2012 I purchased a Black and a Colour Ink Cartridges.A printing Error came up saying that the Black Ink Cartridge Is missing. I removed both Cartridges and refitted them,but the Error still remains. I contacted Dell Technical Support, thet admitted that the Black Cartridge Is faulty, but they could not help me because I did not have the purchase Invoice. I used my credit card to purchase the Ink,the could use the card number to track the purchase Invoice number.They was not very helpful, could you please rectify this problem,my warranty Is still valid.I am looking forward to hear from you.
    Yours sincerely,
    Joel Brown,

  24. Sir
    I am using Dell Inspiron. I had a complaint last week, like my system was not working. I have registered my complaint. From dell engineers came four times and replaced different parts. They have taken four days to rectfy
    the problem.
    But the upper part is not working properly. While opening ghe laptop some abnormal sound is there. Kindly resolve the problem.

    Bijoy
    Calicut, Kerala
    Mob:09895358645

  25. Cannot get a response from anyone at Dell. My recent order was damaged in delivery. I timely notified Dell who informed me to contact FedEx. I filed a damage claim with FedEx. FedEx informed me it was Dell’s responsibility to file a damage claim.
    The email’s sent in this matter have been read but I have received no response.

    Do I need to send an email to every email address at Dell to get a response on this?

    The time for filing a claim with FedEx is coming to a close. Action needs to be taken on this soon.

  26. Dear Sirs,

    I own a Dell Inspiron 1501 and have istalled a Google Internet program to it with the Network wireless Internet feature of the 1501. As a result the Web and Gmail is for free. Will we ever see No Cost Internet again in a Dell Computer.

  27. Worst customer service ever. Worst computer I’ve ever bought. On third hard drive in 16 months and Dell won’t resolve the problem.

  28. Worst cutomer service ever. On third hard drive in 16 months and Dell won’t resolve the problem. Customer service rep hung up on me when I asked for the number to register a complaint. He even said he needed to speak to his supervisor and then hung up.

  29. Best service I have found in a long time. I love dealing with both the sales representative and customer service. They both were great. Thank you

  30. can you provide me windows xp drivers please to my email id…… my tag no. is G3NDVQ1 and model name is inspiron 15r

  31. I have contacted Dell Support about 4 times, I do not understand the tech, not does the tech understand me. Then the conversation becomes very uncomfortable due to the rude tech. Each time I call for service I am told my warentee has expired, when in fact, it has not. They insist that I need to spend another $200 for a new warentee. It is also very difficult to find phone number of customer support to report my problems.

  32. Hi
    Del should change its name from Dell to DELL THE SCAMERS, that name will suit them more. they have scam me me, frauded me, defamed me,
    my laptop is only 40 days old and i am facing problem from the first weak of purchase, First dell replaced my Intel I3 processor, and they scam me at that time by putting low grade celeron processor into my laptop and then again they replaced and again they installed a faulty processor into my laptop, now i am going to file a case againts dell of scaming and fraud case, because i called so many time to dell i am not getting the right answer, you are providing so much poor sevices and scaming customer,
    Specailly peiple like narinder and ravinder who do not know how to tslk with customer.these two people are on top posts in dell

  33. I have spent too much time waiting for someone to answer my phone call concerning a billing issue with Dell. No matter what day of the week or time of day it is when myself or co-workers try to get in contact with a person from Dell it takes forever. You have to sit through so many recordings then wait, wait, wait for any person to answer. Getting so frustrated you just hang up most of the time! After being transferred 4 times I finally may have the correct person to hopefully help me with this issue. I wish we did not have Dell products to work with. As for myself I will NEVER purchase anything DELL has strictly because of the customer service!!! DO NOT want it even if it is FREE!

  34. I bought 2 computers 4 days ago and I am completely unsatisfied. My wife’s computer came out of the a box screwed up. We cannot understand anyone in customer service I don’t understand why we can’t talk to a American. I am about to put these 2 computers back in the box and Dell can shove them.

  35. Very worst service provider in this world fully cheating peoples at Bangalore toll free

  36. good morning,

    I have dell laptop 3537, I did try to download some software but couldn’t downloading, iI would know how to download any software if I need.

  37. I really like my dell inspiron .. It meets all my needs but recently the front part of it was chipped off and I’m afraid it might be radioactive..is there a possibility? or the metal part that has the mouse pad is only plastic and it looks like metal?

  38. My laptop z facing some problem in the sound problem.
    I complained you at 15/7/14 and my complain no is 896687568.
    And my laptop service tag z C5FPPY1.
    please solve my problem.

  39. I try to call on your customer care number, on recording i hear last 3 digit to enter, i have no idea what to do so mention i details on mail.

    Please call or revert. Hope you will help me to solve my issue and replace monitor with new one..

  40. hey what we have to do in my laptop i lost my bootmgr its showing error so please help me i have a so many important files……

  41. I regret purchasing dell laptop,a defective piece is delivered and very difficult to contact customer care for repair

  42. I purchased a new dell laptop,it has some defect,very difficult to contact customer care for repair,still not repaired

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