Contacting Dacor Customer Service Center
Dacor is an appliance manufacturer that offers high-end appliances for cooking, cleaning and refrigeration. Lowe’s and Sears are listed as authorized retailers, but smaller companies in rural areas also offer Dacor appliances. The company doesn’t sell appliances directly from the website.
Dacor does a fantastic job of listing all customer service information in one place. Clear, concise customer service information makes it easier for customers to contact Dacor without frustration.
Phone Contact Numbers
Dacor is a simple company with just a couple phone numbers for the Dacor customer service department.
- Customer Service (toll free): 1-800-793-0093
- Customer Service (toll): 1-626-799-1000
- Customer Service Fax: 1-626-403-3130
There may be a time when you want to contact the Dacor customer service department by mail. You may have to send in a document or want to tell Dacor just how much you love that new range. Customers can contact Dacor customer service at:
Dacor14425 Calrk AveCity of Industry, CA 91745
Dacor offers one of the most detailed customer service websites we’ve encountered. You can visit the site at http://www.dacor.com/.Aside from the concise information for patrons wishing to contact Dacor customer service, we found the description, specifications and videos informative and beautifully done.
Dacor does lose a few points for failing to list the social networks where customers can connect for customer service. Dacor is active on both Facebook and Twitter.
Customer Service Email
The Dacor customer service team is available by email at http://www.dacor.com/Customer-Care/Contact-Us.aspx. This is a contact form, not a direct email address. Customers should always include contact information so an agent can get in touch with the sender regarding the customer service issue. The message should be general – do not include any personal financial information – but attachments are allowed. Customers can use attachments to send pictures of damage or errors for technical and/or repair support.
We noticed the Dacor customer service hotline is rather confusing. The automated system provides several options, but none are for the customer service department. The only available option is to press 0 and speak with an operator and then connect with the appropriate department. We chose this option in order to have the call directed accurately. After waiting approximately 2 minutes, we connected with an agent.
We asked the representative if the company provides information relating to self maintenance for customers who have products out of warranty. We are delighted to report this service is available to all customers. The agent directed us to the website and walked us through the process. Excellent customer service levels. Do you want to share your story? Comment below.