Contacting Crocs.com Customer Service Center

Crocs.com is the online store featuring one of the leading casual footwear brand, Crocs. The relatively new brand was first introduced to customers in 2012 and recently exceeded $1 billion in sales. If you have a question or concern relating to products, reach out to the customer service department by Live Chat, phone, email, traditional mail or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customers have the opportunity to connect with the customer service department Monday through Friday 7am to 8pm, Saturday and Sunday 8am to 4:30m, MST.

• Customer Service: 1-866-306-3179

Mailing Address

Crocs Retail, Inc. 7477 East Dry Creek Parkway Niwot, CO 80503

Official Website

Customers visiting Crocs.com have the opportunity to purchase shoes and accessories for men, women and children. The website http://www.crocs.com/on/demandware.store/Sites-crocs_us-Site/default/Home-Show allows customers to search for specific types of Crocs or chop by price, activity, style or featured type. If you create an account, you have the opportunity to track you purchases or manage your account. Additional information relating to products and policies is available in the Customer Support center.

Social Media

If you want a fast response to your concerns, you have the ability to reach out to the customer service department through social media. You will notice several conversations between the customer service department and customers. On average, the customer service team replies to concerns within two (2) hours.

• Facebook: https://www.facebook.com/Crocs
• Twitter: https://twitter.com/crocs
• Pinterest: http://www.pinterest.com/crocs/
• YouTube: http://www.youtube.com/user/crocs

Customer Service Email

We used the customer feedback form to send a message to the customer service department asking about sustainability initiatives. After sending our message, the customer service department replied with an automated message stating a customer care agent would reply to our concerns within 48 hours.

• Customer Service: http://www.crocs.com/on/demandware.store/Sites-crocs_us-Site/default/CustomerService-ContactUs

Our Experience

We called the customer service hotline and encountered a lengthy automated system. We navigated through the options and made our selection. After making our selection, we waited more than four (4) minutes prior to reaching a live agent. We asked several questions relating to the return policy and shipping. The agent answered both questions and ended the call. The overall experience was better than expected. Were you satisfied with the level of service? We want to hear from customers just like you. Take a moment to share your thoughts with us in the comment section.