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Contact Credit Karma Customer Service

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Contacting Credit Karma Customer Service Center

Contacting Credit Karma Customer Service Center

Credit Karma is an online service allowing customers to track their credit history and credit score. When you sign up for the free credit report, you are offered promotions and deals from leading companies wanting your business. The information supplied to Credit Karma is not sold, only used to put you in a better financial position. The main goal of Credit karma is to offer a service that customers need to improve their lives. If you have a question relating to the service or need to reach out to the customer service department, you can do so by email, traditional mail, by phone or through social media.

Contact Info:

Phone Contact Numbers

Credit Karma does not provide a customer service hotline.

Mailing Address

Credit KarmaP.O. Box 520San Francisco, CA 94104-0520

Official Website

Customers visiting the official Credit Karma website https://www.creditkarma.com/ have the opportunity to sign up for an account and receive a free credit report. When you create an account, you will not need a credit card. There is nothing to purchase. Additional information on the website, includes, credit card information, loan information and tools/advice from industry experts. If you need additional information relating to the services, prior to contacting the customer service department, we recommend visiting the Credit Karma FAQs or reaching out to customers just like you in the Credit Advice Forum.

Social Media

When you are in a hurry and need to connect with the customer service department, you can reach out to the customer service department through social media. The various platforms allow customers to post questions and voice concerns. On average, the customer service department responds to customer concerns within 60 minutes.

Customer Service Email

Customers have the ability to send a message to the customer service department using the email address listed on the website. We sent a message asking for information relating to the hours of operation. This information was not available on the website. After sending our message, we received an automated response stating the customer service department would respond within 48 hours.

Our Experience

When we reached out to the customer service department, the wait time was more than expected. We waited on hold for more than 15 minutes. This was a surprise, considering we called the corporate headquarters. After our lengthy wait, we asked the customer service agent the best time to reach a live agent, considering our current wait. The agent explained the best time to call and explained social media is another viable option. Looking at the bigger picture, calling the customer service department is not the best option, but the customer service team was helpful. Can you say the same? Share your thoughts with us in the comment section.

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Rating: 4.0/5 (1 vote cast)
Contact Credit Karma Customer Service, 4.0 out of 5 based on 1 rating
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24 Comments on “Contact Credit Karma Customer Service
  1. This not good business no customer service phonenot good iI am not happy with that it is not free credit card us is needed take your ad off TV it is not a free credit score. No money on a credit you do not get your credit score what a joke just wanted to let you know that PS NOT GOOD BUSINESS do not email me back

    • i dont know what youre talking about, i never had to give ANY credit card info. However, I am not happy about them not having a phone number either, but I guess you get what you paid for- If its free, they probably dont want to spend the money on a call center.

    • I also have been trying to open things up and not one single page is avaiable. How can I update, or find out whats on it if NONE of your pages open? Are you legit??

  2. Tried to login to Gmail. First login since 9/13/13. Really bad experience. I went thru all the routines, enter eml address, answer questions, got to reset password, and got eml with new password, then offered I could login from eml from you with new password, failed 3 times for Karma to recognize the new temp password assigned by you. Upon getting failure gave up and wrote this message.

    Hope Karma can help as your reset password process sucks!

  3. I have 8 hard inquiries on my cerdit but don’t know what It is . Help please my number 1718-300-0247
    Cerdit karam has giving me this info but not sure what are the 8 inquires are from help please

  4. unsubscribe me as a member from credit karma free credit reports. i was not able to get any information. please do not charge me for no information. send a confirmation notice that you removed me from your list.

  5. Have tried to reset my password. Mailed letter to San Francisco address with copy of my state issued identification card and my email address. This was over two weeks ago. Have yet to receive instructions on how to reset my password via postal or email. Since there is no phone number to call I have to rely on sending letters or emails. How long will it take me to reset my password so that I can access my account and monitor my credit????? I am getting really frustrated.

  6. I continually have trouble accessing my account. All information is correct and never lets me log in. Please do what is necessary for my information to successfully let me log in.

  7. I use the servicebefore now I have never been able to use it again it always say wrong password. tryed to get a contact number but unable to do so. please let me know what’s the problem. can all the information be entered again to start over?

  8. i got up this morning to find out that i need to reset my npassword, i have no idea what password i used when i signed up and me trying to do what i thought it was it just turned into more of a problem than it it bworth. do not put anything on my p,c, or smart phone after today,

  9. I am having problems with the information and I can not access my information. I want to know if you can send documents via e-mail.

  10. Every time I put my information in it automatically switches to score sense and denies my application. Credid Carla doesn’t have a phone so you can call customer support. What a joke.

  11. My boyfriend gave me a home depot card that has my name on it but is through his account how can you access that card account when I’m just secondary on the account.

  12. I am beginning to wonder if the site is as good as they put on, because you can’t even contact Credit Karma through phone at all! I will really like to know why I can not get my report to update, instead I receive a credit error message.

  13. I’ve been trying to Logan my account for the last six months I’ve done Emailed y’all about 6 times can someone please email me back I need to deactivate my account or whatever I got to do to get in it 3:18 PM October 28th

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