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Contact Cox Communications Customer Service

Contacting Cox Communications Customer Service Center

Cox Communications is a cable, Internet and phone company that operates all over the United States. Customers need to use the local contact information to call, email or write to Cox Communciations customer service. There is no main phone number for the entire company. That makes it a little difficult for us to report customer service information, so we have focused on the Cox Communciations customer service on a corporate level.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

If you need to get in contact with customer service, you need to view the customer service information for the Cox Communications customer service department in your area. However, we were able to learn of a few contact phone numbers that may be helpful.

Mailing Address

If you need to contact Cox Communications customer service department and you want to do so at a higher level than your local Cox Communication office, you can choose to use the corporate mailing address.

Cox Communications, Inc. Corporate Office
1400 Lake Hearn Drive
Atlanta, GA 30319

This address is not suitable for sending payments or any communication that should be received by your local Cox Communications office.

Official Website

You can sign up for new service, request a service upgrade or contact customer service from the official website for Cox Communciations. The official website is located at http://ww2.cox.com. You will need to enter a zip code to locate your home website, but you can log in to your account from the main page without entering a zip code.

Customer Service Email

To contact customer service by email you’ll need to visit the main page, http://ww2.cox.com, and click on the View/Pay Bill link at the top of the page. You will be taken to a log in page where you can enter your user name and password. There is no contact information or email form available to customers if they don’t enter a specific location. After we chose Middle Georgia as our location, we were able to access an email form https://www.cox.com/support/middlega/emailchat/emailus.asp. We contacted customer service to ask for a dedicated email address.

Our Experience

When we called the customer service phone number for Cox Communications, the call was never answered. The phone rang more than 20 times and then the call was disconnected. We researched and verified the number listed on more than 20 websites as the contact number for Cox Communciations. After the 20 rings, the call simply ends. If you need to contact Cox Communications, it is best to call your local phone number.

What did Cox Communciations customer service do for you?

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Rating: 1.3/5 (15 votes cast)
Contact Cox Communications Customer Service, 1.3 out of 5 based on 15 ratings
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79 Comments on “Contact Cox Communications Customer Service
  1. been with cox for over 20 years—had my premium channels turned off as my payment was late????? computers do not think or know that GOOD customers can be late from time to time–spent the greater part of my day trying to talk to a person and was disappointed in my results. after 20 years, I am going to change my provider for phone, internet and television to LUS in Lafayette, La. as they will not screw an old customer

  2. Wow… Don’t even have Cox and have experience poor customer service. Went round and round about whether or not an unnecessary installation fee could be waved. No answer. Told to talk to someone else. Bottom line, turns out they just want to make sure to get $70 to install nothing. Different fees from different places.

  3. ..after 3 days w/o service, a cox employee shows up to restore svc..I let him in the house to do what he had to do to resolve the issue..I walked to the back of the house and when I came back to talk with the cox employee, he was gone..this is unbelievable..not only did he not restore service, he made no effort to communicate with me..he said nothing, and left…this is unacceptable..this is pathetic..this is cox..inefficient..incompetent..the worst..someone is gonna answer to this or I will file a complaint with the Better Business Bureau..!!!!!!!

  4. How do I sent or fax death certificate on Thaida K. Patrick to take her name off and use my name Sandra E. Barnes only on my account? My account number is 0016111051273802 Pin # is 9844. My address is 13118 Fairway Drive, Choctaw, OK 73020. I am born deaf but can read lips and talks but can’t talk on the phone. Please Email me the answer. Thank You, Sandra E. Barnes

  5. Cox decided to shut off my internet saying there was leaking signal on Tuesday 25 Sep. When we called to get the service repaired after work on 25 Sep we were told no one could come out until 26 Sep between 5 – 7 PM. A young man finally showed up around 730 PM. He was not aware of what the problem was as nothing was stated in the work order of what the previous COX tech had done to disable the internet. The kid tried everything he could to fix it but also was not provided any of the tools to check for a leaking signal. So again we are without service the tech could not even call in a work order that night has he was already closed out (whatever that meant). I called the next morning to complain about the poor service and was told I would get a call right back. That never happened until the young tech called and said he could only get me an appointment between 8 – 10 on Friday 28 Sep. I called the company only to be run around again and told that is the earlies appointment and we credited you a whole months service. If they are so quick to turn off my servcie then why can they not be so quick to restore my service. Very poor service and looks bad that you send a tech the first time that does not have the tools to do his job. Sure glad I did not upgrade my current service as I had orignially thought of doing.

  6. Tried to cancel service but needed to wait until 30 days of date when I want service cut…overseas calls to Asia for $ 8.40 a minute….the most expensive in the world and no excuses…Steve from accvount placed me on to Customers Services: On International Call Holding for 20 minutes when Charlene says>> Cannot help you until Dec 20…what is this??? A Joke company???

  7. Cox is so fucked up I can’t even pay my bill on line. Then, I can’t can’t even get an email address or live person to complain to. Everything is like pulling teeth.

  8. I called yesterday to make the payment for my
    Home phone.
    Wanted to pay the 28.00 or so balance.

    I was told by phone that there is also a
    $20.00 charge.
    At the beginning of dec I made a payment and
    I was under the impression that there were not more
    Estra $20.00 charges to my line bill.

    I need to pay the monthly fee.

    At the beginning of dec. They reduce my 40.00
    Dollars extra charge to 20.00 and I paid the bill.

    Pls review my account.

    I am ready to pay the bill for dic.
    Due tomorrow I supposed .

    Thanks!

  9. We love watching RFD TV through our Direct Tv satellite dish. Please, if you are a provider for that company we ask that you DO NOT DROP that privately owned station.
    John and Esther Kueker
    Cameron, 2texas

  10. We have telephone service with cox, I need to know if we have a contract with cox, in case we
    wanted service with another company it would not be a problem.
    Thank you,
    Nancy Fosgard

  11. Stop being a bunch of babies, you guys will complain at any company you go to.I would much rather have cox then any dsl provider.Its simple and its common sense.They dont have to have the best customer service because your government put in zoning laws that only allow one cable provider per area.They have something you want and need.Basic priniciple of economics says this is supply and demand.Its easier to understand this then to be a bunch of children complaining to eachother trying to beat a system that you cant.

  12. I had the worst experience ever. When I was complaining about the high speed internet they told me that you did not buy the router from us and that is why. Then, when I bought that through them I still have the same disconnection. The technicians are not reporting what they did at the time of the service when they come to your house. If you need something to follow up there is no record. The only thing they do regularly is raising the rates. In that area they are the best.

  13. Hello… I just wanted to think one of your Tech Supporters for being such a wonderful guy!!! His Nma is Tim and I had a huge problem(for me it was as I am84 years old and godd on the computer but by no means “Savey”)It showed on screen that I could not get on the internet welll some hours later of trying everything and anything that I was told to do I got “ZILCH” so I hope AOL would help me gee sure … for 4.99 $ amonth ..no thanks so I called cox and Tim came on the lIne and what a marvel to have a nice young man take the time and patience and; he had me ON LINE in a couple of Minutes…. Thank you Tim and thnak you Cox Cable for hiring such knowledgeable Men and one with such courtesey.I call you again Tim if I run into trouble…thanks

    • Sorry Martha but these comments are true !!! I have been a cox customer for over ten years and the company has gone Hades in a Handbasket. They want your money and every month the cost seems to rise but I can NEVER get a CUSTOMER SERVICE AGENT to speak to about our Cable and Internet problems. My time is valuable too and I do not appreciate waiting more than 10 minutes and still not assistance. I am about to leave Cox for good.

  14. This is owful.. I read all the commentsw you had posted about your co. and I must say that I believe none of those that griped soo much.. cox is all over the USA and surely this would be a local matter (not uncommon in Marion cty) as Cox is an excellent co. Just had to put my 2 cents worse in since I have had nothing but excellent service from them and even had my bill moderated as I have been a customer withCox since they arrived in Ocala.Thanks

  15. Can’t get through to customer service and can find no way to email Cox with questions about subscribing.

  16. i have had techs to my house 3 times the past week. Each time I have to take off work. The last time they didnt even come because they called a wrong number, so of course, I did not answer. I cannot get my whole home DVR working and many times have to disconnect my box just to get a picture on my TV. They have swapped boxes 2 times and rebooted to many times to count. All I get when I call in is “we need to schedule a tech to come out”. I have had offers for reimbursement, but i just want to get the service I am paying for! This is awful and Cox should train their techs better (each one contradicts the others) and make sure their technology is viable before putting it on the market. I will be looking at other providers

  17. My mother is an 86 year old who recently moved into assisted living at Magnolia Manor in Macon, with some slight dimentia. She has had Cox install cable services, but it isn’t working and neither is the picture on the TV. The TV is all she has and her frustration keeps her in tears. She has been on hold with COX company for hours and no one ever comes on. She cannot seem to get through to anyone, local or toll free.

  18. I changed my business services from AT&T. That was the biggest mistake of my life. When I made a payment for my phone service it was credited to the wrong account. I stated to initiate restoration of services on 10/3/2013. It is now 10/15/2013. I still do not have service. Did anyone tell you that it would take 14 days for the services to be restored? Because they did not tell it to me and a LOT of the employees did not know either. I have never experience anything like this ever. I have spoken to so many people and no one knows what is going on with the service. Please spread the word—— DO NOT CHOOSE COX PHONE OR INTERNET SERVICES FOR YOUR BUSINESS. YOU WILL NOT HAVE TO WAIT FOR THE GOVERNMENTAL SHUT DOWN. COX WILL DO IT FOR YOU!!!!! GO AND SPREAD THE WORD.

  19. My bill for COX tv, internet and phone was raised almost 20.00 a month, I am a senior, on a limited budget and when I read all the goodies new customers can get I get upset. What ever happened to faithful customers?

    • I was having a problem with email not coming to my Iphone, Ipad or Webmail. It was easily resolved by Dennis (tier 2). he was very patient, walking me through the steps I needed to fix my settings. Problem solved in a friendly and timely fashion. I was so happy to be back to normal. Thanks, Dennis and also Kevin who took my call initially.

  20. When we first signed up for a bundled package we were told our rate would be 99 dollers a month with everything included. I was also told there would be a fee for the motor 8.50 and the wireless 6.99 one time fee . Now my bill is showing 155 a month which is an additonal 55 that was not agree upon me paying the 100 dollers starter fee, when setting up service. Customer service and two mangers that i have spoke with informed me they would listen to the call and get back to me one said after 3:00 tomorrow the other said noon tomorrow. I had to call in 5 times (hung up on twice ) to asked what was going on because no one has called me back inconcern to my issue. NO one cares i was told 99 dollers a month with eveything included i have waiting long enought for you guys to work forward on a follow up i just want my bill to be what i was told which is the 99 . What really gets me, though, is the customer service. no one cares and no ones taking the extra step to keep me as a custermer i have never been treated from a companythis bad like my concerns do not matter. i have been with you guys in the passed and was never treated like this. Plus when signing up i asked these questions because the guy was so qucik to take my money vs givibng my the package infor if you listen to the call i was the one asking about is this going to be this do i get this he said yes no yes yes no he was not really open for questions but at the end of the day i did ask so my bill will be this every month i made sure befor signing up because i had been calling for the best deal dish was 55 for cable 34 for internet i just didnt want to go with two different providers and direct tv had no internet in my area i guess cant believe i have been treated like im a no body no one has got back to me i prey corp reads this and contact me because mangers and your agaents do not care horrible service .

  21. I would like to know why you drop weather on the eight.We live in fort smith ar and have cox cable,you citys that are a thousand miles away

  22. Well! Only Had Cox Cable over 1 month , Cable out 3 x times. Very upsetting.I Pulled cox cable out of my house over 3 years ago. I decided to give them another chance. So far I rate them D. Now! I’m adding How much cox will get, when I have to pull them out of my house again.

  23. Forget about customer service when dealing with COX. Bring back the antenna!

    I am a small business owner being held hostage by this stupid company.

    None of the rest are any better.

  24. E-Mail stop working. Called Customer Service. Worse I have every had. When after 15 Min. a person came on phone, I knew at once she did not have a clue. I asked for a Supervisor ( Never got ) after another 15 Min. I was transfer to an Rep. On the East Coast
    somewhere. Thank God He knew what to do. But I was on the Phone for almost 1 Hr. Cox Oklahoma City has the worse Customer Service of any company anywhere. Cannot wait for ATT to be in my area. ( Than BY BY Cox )

  25. I signed up for cox. had directv and a netgear modem. worked perfectly but cox keeps advertising “leader of the tech age” but biggest reason is I wanted their prem internet package. I paid $150 early termination fee with directv and changed over to cox. they gave me a new ubee router/modem and its supposed to be the best out there. I get it all hooked up only to find out the upstairs pc and xbox is lagging badly. I call cox and even though the modem/router is theirs they still tell me there’s nothing they can do!!!!!!!!!!!!!!!!!!!!!!!!!!????????????? seriously? I had a netgear router from target for Gods sake! it reached upstairs perfectly and worked great but with their router it barley reaches 15 ft! I added an extender and even though the signal strength now shows full bars it still lags!!! ridicules ! I have all the emails to prove I tried communicating with them and all they gave me was excuses so NO I don’t work for DirecTV! I’m cancelling cox and going back to directv!

  26. I was having a problem with email not coming to my Iphone, Ipad or Webmail. It was easily resolved by Dennis (tier 2). he was very patient, walking me through the steps I needed to fix my settings. Problem solved in a friendly and timely fashion. I was so happy to be back to normal. Thanks, Dennis and also Kevin who took my call initially.

  27. June 16th Problem not receiving e-mails. Called 4:20am after 10 min on hold call started to go thru and got disconnected. called a different number Bob couldn’t help but passed me onto someone who could. MARY IS THE MOST PATIENT TECHNICAL SUPPORT PERSON I have ever spoken to. After approximateyl 1 1/2 hrs my problem was almost solved she then passed me on to William who finished up in about 3 mins.(I think I missed something Mary had told me to do) I hope if ever I have another problem I will speak with her. support no. 2099140

  28. tv caller id went out. after about a week I called about it. agent went through remote tests then told me I need an updated remote. they set up an appointment and at the appt. time the person came to deliver the remote. after telling my wife to put out her cigarette in our own home he went through the new remote then told us would take up to 72 hrs. to get the caller id on the tv. after around 15 minutes with neither of us touching the remote or anything the tv went blank. called cox and after going through the tv and remote tests to no avail we were told they would send a tech that day. that was yesterday. called cox 3 more times since no one had come and was told a tech would be there that day. at around 7:30pm I called and they went through the same rigamarole with him then he told me a tech would be there tomorrow which is today. I wasn’t happy and told him cox lied to me all day as I sat there waiting when I had things to do. I asked for a price just for the internet service cause I was then thinking of doing away with the tv and phone service as I have a few cell phones. cost given was 60 somewhat dollars and I am now paying just below 190.00 a month. I asked for a supervisor and finally got one. went through the same motions again and then was told 3 t 5pm today and they would bring me a new box cause my box is older and not hd. showed me how to connect just to the tv bypassing the box and was going to take 20. off for my troubles. kind of satisfied with that as now at least I could watch shows in my living room. it is now 2pm the next day and my tech is to be here from 3 to 5pm today. waiting,,do I believe he will come today??? with all the lies I have received I kind of doubt it. but will see. I have been a customer since cox tv would go out each time it rained,. price goes up continuously but I like their internet speed. tv and phone only went out once in quite a few years. their poor customer service and lying I cannot put up with and as soon as my contract ends I will be making some changes.

  29. tv caller id went out. after about a week I called about it. agent went through remote tests then told me I need an updated remote. they set up an appointment and at the appt. time the person came to deliver the remote. after telling my wife to put out her cigarette in our own home he went through the new remote then told us would take up to 72 hrs. to get the caller id on the tv. after around 15 minutes with neither of us touching the remote or anything the tv went blank. called cox and after going through the tv and remote tests to no avail we were told they would send a tech that day. that was yesterday. called cox 3 more times since no one had come and was told a tech would be there that day. at around 7:30pm I called and they went through the same rigamarole with him then he told me a tech would be there tomorrow which is today. I wasn’t happy and told him cox lied to me all day as I sat there waiting when I had things to do. I asked for a price just for the internet service cause I was then thinking of doing away with the tv and phone service as I have a few cell phones. cost given was 60 somewhat dollars and I am now paying just below 190.00 a month. I asked for a supervisor and finally got one. went through the same motions again and then was told 3 t 5pm today and they would bring me a new box cause my box is older and not hd. showed me how to connect just to the tv bypassing the box and was going to take 20. off for my troubles. kind of satisfied with that as now at least I could watch shows in my living room. it is now 2pm the next day and my tech is to be here from 3 to 5pm today. waiting,,do I believe he will come today??? with all the lies I have received I kind of doubt it. but will see. I have been a customer since cox tv would go out each time it rained,. price goes up continuously but I like their internet speed. tv and phone only went out once in quite a few years. their poor customer service and lying I cannot put up with and as soon as my contract ends I will be making some changes.

  30. I think COX COMMUNICATIONS in PHOENIX,AZ needs to fire a lot of their employees and hire people that know how to treat their customers with respect and diplomacy. It is impossible to get anyone on the phone to speak to about the problems you have and E mail is just as bad because they do not respond and the topics you need are not offered .
    Wake up Cox Communications, time with you is nearing a deadline.

  31. I was very upset when I found out that Cox had changed my phone number with out my knowledge I have a heart monitor hooked my home phone and my heart people could not see how may heart was doing so now I have to redo everything because I just had open heart surgery that is how I found out so I am going to change who I deal with I could have died because of this

  32. I went to the local office to pay my bill instead of mailing it, I was paying by check, the teller asked me for drivers license, I tolled the teller that if I was mailing my check my drivers license wasn’t needed. he came back with the answer, this is company’s policy. The funny thing is a minute latter he cashed the check electronic and gave it back to me. I’m asking why they need the drivers license? The lesser I give out my personal information to any stranger behind a counter the better is for me. COX don’t seam to care and they make policies to secure their interests risking customers privacy. I thing that’s against the law.

  33. We’ve been extremely distressed and disgusted when twice in the past month we’ve lost all services for several hours in the late evening and early morning. We are senior citizens, and losing phone contact is especially troubling.

  34. I wanted to bundle TV, internet & phone. Had a service call scheduled but nobody showed. I called to check on it and was put on hold for ever 10 minutes. I was told that Cox tried to call me to get information to port my phone number. I checked my home phone & cell phone (they had the numbers) and I had no missed calls or messages from Cox. I cancelled with them. I will stay with my DSL and phone service. Cox’s service is beyond bad. If I can get the wife to agree, I will change TV service.

  35. I canceled cox because the bill was too expensive. I switched to AT&T. I was very confused after having a month of at&t to realize my cable and internet wasn’t working for about a week. When AT&T came out to fix it they realized ONLY MY cable was cut, not anyone else’s. We took a picture and the girl who came out to fix this says she’s only seen this about twice and it’s people who switch from cox. Very disappointed about how immature this company is.

  36. I called in to ask why I was getting called even though I cancelled the internet and some weird foreign person got on trying to tell me I owed $ 2,100. I said no way. Then another idiot got on and told me that foreign people were using my account etc.

    Be aware of this and don’t pay anyone! I hung up and a normal American speaking person clarified that it was a scam!

  37. I have had such a hard time with my account recently. Cox processed my payment 3 times last month. Cox also sent me a check refund by accident and charged my account. Cox also charged me a return check fee for the third unauthorized payment. That fee has been credited. I was told that when I received the refund check to make a double payment on 9/23/14. On 09/17/14 my cable was shut off because it showed I was negative on my account. I called and had my cable turned back on and then I was charged a reactivation fee of $20.00. I called today and made a payment of $240.00. Now I am looking at my account history and I am being charged a late fee of $4.75. When will this nightmare end? Please credit the late fee. With all of the stress and hours on the phone with customer service and explaining multiple times about the overpayments, I should get some restitution or service for free. But, I will be satisfied if the late fee is credited and I am assured that this nightmare is finally over.

  38. I have been a cox cable customer for over 10 years. I had a problem with my cable that began on April 21st 2014 and I could not get cable to fix it until September 2 2014. 134 days of messed up service. I contacted cable numberous times during this 5 month time frame and got the run around. I was told to continue paying my bill and once service was fixed I would be fully credited for that time period. I am now argueing to get the money that is owed to me. Cable representive told me their finally offer is one month of a cable credit. They owe me 5 months!! I can not believe I a being disrespected in this way. Cox does not stand by their word. Save yourself the aggravation and use another company. One that cares about the way they treat their customers!!

  39. I wish I had never dropped my AT&T service. I have called five times and talked to various service representatives (after being put on hold for an average of 15 minutes each time!!) about being charged $186 a month for a bundle that was supposed to cost $142. I was told I would be allowed to make a “courtesy payment” of $142 until this was straitened out. However, now I’m being told I still owe the $40 difference and am past due!!! This is NO way to run a business!

  40. I am writing this review while I am on hold, so far 12 phone calls and 45 mins on hold , installer will be with you between 10 and 12, well now its 1pm no sign of him and cant get ANYONE on phone, HORRIBLE customer service

  41. I am writing this review while I am on hold, so far 12 phone calls and 45 mins on hold , installer will be with you between 10 and 12, well now its 1pm no sign of him and cant get ANYONE on phone, HORRIBLE customer service

  42. YOU CAN TAKE YOUR E-MAIL AND SIT ON IT. WHO EVER DECIDED TO PUT TIMING ON WRITTING E-MAIL NEEDS THEIR HEAD EXAMINED. MUST HAVE BEEN A YOUNG PERSON LOOKING FOR A RAISE. YOU TRY TO CONSTRUCT A LETTER AND IN A FEW MIN. YOUR TYPING NOTHING. CUT OFF. TOO MUCH TIME LOST, YOUR HAVE TO LOG IN AGAIN. NEVER HAD THIS JUNK WITH “WOW” AND NOW I HAVE TO USE COX. YOU DON’T GAIN FRIENDS WITH THIS KIND OF TREATMENT.

  43. absolutely horrible customer service. After 29 days with Cox and 2 outages on all 3 services, I’ve switched back to AT&T. On the second outage that happened on a Monday morning, I was told it would be Thursday before someone could come out. This just after having everything down from Friday until Sunday night at 6pm. I can get new service setup with AT&T quicker than I could have gotten Cox to respond to the problem. And I have no confidence that they would have actually fixed the problem. Horrible company.

  44. Have been waiting 3 days to get phone and Internet services back. Cox ran their cable line thru vacant lot and that lot has been sold to have a house built. They broke ground on the lot and cut the Cable line to the house. I have called and was told 3 days ago that someone would be there the day they were told or the next. No one showed up went to local office because I could not get ahold of any one they told me someone would be here Saturday between 1 and 3. No one showed up tried again to call customer service by my cell phone and was told by the gentleman that answered that I would have to pay a fee for services when all I wanted was to find out if someone was coming still insisted on me paying a fee for new line asked to speak to manager was put on hold twice for over 20 minutes told them to cancel my services and then cell phone died. Cox is the worst service I have ever had and even the local office here in Gainesville Florida their employees give the worst customer service I have ever seen. I will be turning in the modem for Internet service on Monday and I will never refer them to any one. I hope other business open up to offer Internet and phone to my area besides them. Finally 2 gentleman show up from Cox at 3:30 told them I do not need their services at all was told by them that the cable line should of been ran from other side of house. Terrible service all the way around

  45. Day 5 still trying to get things with cox squared away. Service was cut in lot beside me do to a new house being built. Was told someone would be here on Saturday between the hours of 1 and three. No one showed up at that time decided to just cancel our services with cox due to poor service and especially with employees who have no idea what they are doing or even on how to give great customer service. But guess what someone does finally shoe up a half hour later did not even have the courtesy of calling my cell phone to even inform me that they were going to be late. And guess what I am still trying to cancel my service two days after been on my cell phone on hold for an hour and still waiting finally I have talked to two employees and now I have to talk to a third and all I want to do is cancel my service. Cox your training with employees is terrible the people you hire have no customer service skills what so ever.

  46. Iwas thinking to sign up with Cox until 2 of their service reps. stated they did not have a military discount. I have received military discounts from Centurylink, Dish, and Tmobile. I guess Cox is beyond that benefit???????

  47. They are just liars.
    They send me an offer for $5/month upgrade to the next level Internet speed.
    I double-check my particular situation (!) with Customer Support and receive written (!) confirmation that my bill raises by $5 next month.
    And then I receive the bill higher by $30 per month.
    I go to online chat again and they say it’s the correct amount.
    No explanations, no ‘sorry’.
    And no ability to send them regular e-mails so I could check the status or to refer to the message later.
    And when they send messages back to me they use ‘no-reply’ address.
    Nice!

  48. the services is HORRIBLE. I pay $207 for cable internet and phone. The internet is crap, when I get on the phone to call so someone can help me find out the problem I get transfer to a million people, I get hung up on. This is horrible. I’ve been a customer for years and its sad how I get treated. I don’t understand why I have to call every 6 months to get deals why can’t you just have one plan for a year or so. You can tell if no one is going to change anything on their plan. I’m really hating cox. You can’t find anyone to work there as well because it sucks!

  49. I couldnt care less why you have dropped channel 6 not my problem. I am missing my fav show tonight on channel and 6 and will miss my next fav show tomorrow at 9pm.I am switching back to direct tv on Monday if I do not have channel 6 back.Dont bother telling my why you dropped it I dont care. I want it back now.Monday is the deadline Andrew Besco

  50. This is what your customer relations people told me when I called in about my answer machine. It would not record the calls. I called three times. The first guy told me to go to a web sight and I could take care of it my self, I am not a web sight person, the second call the girl told me to go to the people that manufactured the phone and ask them what to do. My third call As luck would have it I got a person that new what she was doing ( unlike the other two) her name is SUE WILHELM and I must say she is a great asset to your company, she tuck care of my problem in about 2 minutes and the other two would have taken 2 days and still not got it done. I think SUE WILHELM should be highly rewarded for being so very smart at what she does on her job. I certainly thank sue for the help she gave me, and every thing she helped me with is working great. Thanks Again SUE ROY

  51. This is what your customer relations people told me when I called in about my answer machine. It would not record the calls. I called three times. The first guy told me to go to a web sight and I could take care of it my self, I am not a web sight person, the second call the girl told me to go to the people that manufactured the phone and ask them what to do. My third call As luck would have it I got a person that new what she was doing ( unlike the other two) her name is SUE WILHELM and I must say she is a great asset to your company, she tuck care of my problem in about 2 minutes and the other two would have taken 2 days and still not got it done. I think SUE WILHELM should be highly rewarded for being so very smart at what she does on her job. I certainly thank sue for the help she gave me, and every thing she helped me with is working great. Thanks Again SUE ROY

  52. Over the last 3-4 months, every time I log into my cox account to make a payment, your website takes me to a blank page. This is very inconvenient, as I can’t order new services, I can’t pay my bills.
    It doesn’t matter what browser I’m on, what computer I’m on, it just doesn’t work. Please get this fixed ASAP.

  53. Tuesday 2-3-15 cable went out approximately 6pm I contacted Cox with the 1-866-737-7857 number, after several tries the cable box would not reset and I was told that a technician would need to look at the problem.At that time an appointment that I could make was set for 2-5-15 between the hours of 8:30-10;30am with a call from the technician 15 min. prior to the arrival.Today there was no technician that made the appointment or contacted us.My wife contacted Cox and was told there was no appointment.This is where the frustration starts.My wife had switched her work hours from days to evenings,we had no cable and no contact from Cox and no appointment.My wife scheduled another appointment for tomorrow 2-6-15 which now entails me to take a day off from work.After I was told what happened I called Cox at the 866 exchange started to tell my story I was put on hold and then a dial tone.I once again called the 866 exchange got another representative and explained what took place,I received apologies and she assured me that I had an appointment tomorrow.I asked if I could speak to a supervisor and she said she would transfer me while listening to music I again received the dial tone.I waited for a call back because the representative took my cell phone number in case I was cut off.After 15 min. I again called the 866 exchange and got a new rep.again giving the same information now the third time.I was transferred to a supervisor who listened to my story said she was sorry as all the reps. had basically gave me lip service and how they valued my 11 years as a customer and she was sorry.My frustration is that I have been with Cox 11 years pay my bills on time with many increases in those years and just expect good service.After a mistake committed by Cox I would have appreciated service today as promised.With a company as large as Cox it is not unfair to realistically assume that there are technicians that fill in for situations that arise that Cox has committed too.My wife was told the best they could do was tomorrow.Not very good service for a customer of 11 years who was told four times how much you appreciate these years with Cox.I can’t say I’m convinced that that is not only a scrip each representative tell customers to appease them.The best is that I will be paying for 2.5 days for cable I won’t receive.Shame on you for not walking the talk.

  54. I just wanted to let cox cable know how much we appreciate you sending RODNEY DUGGER TECH#8107, to our home he is an asset and professional representative for your company, he finally found the problem on our hd tv,-thinking it was the box after numerous calls he found the problem, he was our second service tech.Thanks so much.

  55. A Cox customer for well over 20 years, but called today and reduced all my services to basic, so I can shop around for a good, caring provider with good customer service. What a shame. Read a bunch of these emails and I guess I am not alone. Every year, bill goes up and service goes down. Trouble with internet speed, problems with t.v. going in and out and cox-box problems. Last year, problems with connection. What is wrong?? Have we lost the concept of customer service over at Cox?? Looks that way. Went through this same senario a year ago and at that time, Cox was more helpful in assisting, but this seems to be an ongoing problem. Just nee4d to find a better company who cares to work with me.

  56. I have been a customer for more than 15 years and it seems like the cost is “through the Roof” for cable, Internet and Phone. The price is so very high even though I do not have any special (HBO, Showtime etc,) channels. I am afraid to ask for any special for fear my bill would be over $300 for a month.

    I am not sure if you can do anything for us as we will be in Glendale Arizona on the 8th of March and would stay longer but for 2 weddings we have in April & May. I know there is something you can do for a long standing customer. Thank you ahead of time as my wife and I will be celebrating our 44 wedding Anniversary on March 20 and hope to enjoy the Arizona weather.

    Thanks again Connie & Mike Scannicchio

  57. I am not even sure how to start this, my boyfrend has been handling the problem I told him I do not want to deal with it because it is too stressful for me to deal with it due to my PTSD and not being able to handle stressful problems.

    Yesterday while cleaning my house I noticed a guy in a cox truck staring. into my house from his truck. After taking out the trash, and putting stuff out on my patio this man got out of his car and came to the door. He asked for the modem that he or someone left. I told him that my boyfriend went into the office because our internet that we pay 100 a month for isn’t working again, that he needs to come back after 600 because my boyfriend doesn’t get off until six and home until 620. This man went back into his truck in front of my house and watching me once again, CREEPY SCARY STALKER! I had asked him to leave he didn’t.

    I called my boyfriend who once again left early from work to due with this guy. Now I have locked myself in my own damn house with your WORKER out in his car watching me and everything I do. After spending 20 minutes this guy finally calls my boyfriend and lets him know that he is waiting for him to get home. My boyfriend tells this cox worker that we will return the modem tonight at the store and that he needs to leave the property. This guy leaves, but to were we cannot see him.

    We get in the car, and turn the corner and THERE HE IS STILL HERE, AFTER WE TOLD HIM TO LEAVE! When we call the CUSTOMER SEVICE DEPARTMENT, we there told to call the police and they would send a EMAIL TO THE TEC department to let a manager know.

    Now I do not feel safe in my house, I do not want to be home, I am looking to see if he still out there watching me. I have pictures of this guy in his truck with his lic and truck id #

    This is horrible, I cannot believe cox runs a company that! My boyfriend is trying to calm me down, and we are still waiting the 48 hours for a manager to call us to deal with this. THIS ISN’T RIGHT COX!

  58. This company is the worst. They keep screwing up my wireles and then want to charge me for a fool of a tech to come to my house. This morning a person in tech support told me to unplug my power source to my router. I explained it was three floors down and it would take a minute to please hold. I ran down the stairs, did as she asked and when I picked up the phone she hung up. I have been a customer for over 26 years and receive poor treatment everytime. Their tech support is non existent.

  59. Cox, you suck!!!Worst company ever! Just want your money.Dont sign up anything with this company! Customer service is a bunch of camel jockeys from the middle east…

  60. Cox’s service is very poor. They cannot get anything solved and that is because they don’t want to. My problem started two years ago when my television started to show just snow. No picture. I called Cox to make the repair. I had to wait two days before they got out here. I checked my back yard about two weeks after Cox technician left and found that the cable had not be laid. I waited about two weeks and checked again and it still had not be laid. After about a year I called again and it still had not been laid. I recently bought another television and needed a cable box to be installed. I made the appointment for last Tuesday, which was April 21, 2015. When the technician got here I asked him to go outside to look at the cable that had not been taken care of for over two years. He checked it out and found that the cable was not grounded and was in the wrong place. He then called his supervisor and told him what the problem was and apparently the supervisor was trying to convince him to do the work as it was. I told the tech not to do any work until the cable problem was taken care of and that I was not going to wait 9 days as his supervisor said it would take 9 days. Well it is almost 9 days, so I called in today. He did not know what I wasl talking about, so he said that he would call me back in five minutes. After ten minutes, he did call back but let the phone ring 2 times and hung up. I called back and ther was a message that said that his mail box was full and that I could not leave a message. Now this is a business and I am trying to get in contact with the business employee. I findally talked to him after ten minutes of calling. He once again said that it would be 9 days before someone could come out to install and bury the cable. Once again I said that I would not wait 9 days because I had already waited 2 years and if they had done what they were suppose to do, I could have had the service I requested done. I then contacted several people at Cox’s and everyone was very apologetic and that was all. No one could do anything. The last person I talked to said that they were going to put in an escalation but that I still have to wait until someone contact me. Now I feel that if I am late paying my bill, Cox is going to make me pay a late fee, and if I do not pay before the second month is due Cox is going to turn off my service. If Cox is going to make me suffer consequences if I am not on time, then it should be the same with them. I am sick and tired of them doing what and how they want to serve their customers. If this is not solved in another few days

  61. Cox is the worst ever at Customer Service. It is no wonder they were voted in the TOP 10 for WORST companies ever in Customer Service. My email broke, they know the problems but tell me they cannot fix it. They do not follow up, they just give you placating jargon and never fix the problem. No one can do anything it seems.

  62. cox is the only option available in my city. they 1. don’t show up for installation appointments. 2. gave me outdated equipment when they eventually did show up. 3. outright lied on the phone saying they would give me a certain service for free, then charged $24.99/mo for it. the only communication option with them is by phone, and hold times are 10-20 minutes. atrocious.

  63. We haven’t had HD on our TV for 7 days. We had an appointment set up for Thursday and nobody showed up. We called on Friday and they said we didn’t answer our phone, therefore they didn’t come out. No record on cellphone for a call. Agent we spoke with double checked and we have the right number with them. Agent said we would be priority to set up another appointment on Saturday. No call, nothing happened. We called on Sunday night and they said the soonest they could come out was Wed, today between 8-10. That didn’t happen. Husband called them and said “YOU CANCELLED THIS APPOINTMENT”. No way did we cancel. This is sick…this is the worst customer service we have ever experienced in our life. We signed this 2 year contract for what??? We are paying big money for this service and they can’t even come out to repair their junk.

  64. Just spoke with the NICEST most helpful lady in Texas
    (I asked) whose name is MAGGIE, short for Magdelena.
    I cannot stress how wonderful she was. I’ve had perfect
    service from COX for over 15 years: everyone has been A+.
    I think you run a great company,
    Thank you,
    Deborah Sendax

  65. Anytime I call Cox the staff is always very polite and professional and willing to help. As far as Cox Cable is concerned they are positively one of the worst companies I have ever used. The cable TV service and offerings stink and they insult your intelligence when they offer you a so called package that has about 90% of unwatchable and uninteresting content. If you want anything at all to watch then you have to get the expanded version which again barely has anything worth watching and at a huge expense to the customer. If I had any other choice at all I would drop Cox Cable .

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