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Contacting Convergys Customer Service Center

Contacting Convergys Customer Service Center

As one of the leaders in customer management, Convergys focuses on assisting companies and individuals enhance business-to-customer relationships. When customers use the services of Convergys, the goal is enhancing the customer experience. With more than three decades in the business, Convergys utilizes a mix of technology, innovation and analytical tools to grow businesses. If you are interested in the services provided by Convergys, contact the customer service department by email, traditional mail, through social media or by phone.

Contact Info:

Phone Contact Numbers

  • Customer Service: 1-800-344-3000
  • Corporate Headquarters: 1-513-723-7000

RealCare:

Intervoice IVR

  • North America: 1-800-955-4688
  • Latin America: 1-972-454-8130
  • International: +44 161 495 1234

Intervoice Telco

  • North America: 1-800-955-4688
  • Latin America: 1-972-454-8130
  • International: +44 161 495 1234

EVIP

  • Americas: 1-800-723-3439
  • International: +44 161 495 1234

Application Modifications

  • Americas: 1-972-454-8890
  • International: +44 161 495 1234

Mailing Address

Convergys Corporate Headquarters201 East Fourth StreetCincinnati, OH 45202

Or

Convergys50 Park Road Gatley, CheshireSK8 4HZEngland, United Kingdom

Additional contact information for offices located throughout the world are located here: http://www.convergys.com/company/locations/index.php

Official Website

Customers visiting the Convergys website http://www.convergys.com/ can learn about the company insights, solutions, industries and client services. There is information relating to the services provided in the form of videos and webinars. Customers needing additional information can visit the RealCare Customer Support page or the Convergys Learning Center.

Social Media

When we looked through the social media pages, we noticed the customer service department was quick to respond to customer concerns. On average, the customer service department responded in less than five (5) minutes.

Customer Service Email

In order to reach the customer service department by email, you will need to utilize the feedback form on the website. We sent a message to the customer service department asking for the hours of operation. This information was not available on the website. After sending our message, we received an automated response stating a customer care agent would respond to our questions within three (3) business days.

Customer Service: http://www.convergys.com/company/contact-us.php

Our Experience

When we contacted the customer service department, we reached a live agent in less than three (3) minutes. We were able to bypass the automated system by pressing zero (0). After the agent answered the call, we asked several questions relating to the long-term costs of the services. Although we reached the customer service department in a timely manner, the call lasted longer than expected. Considering the length of the call, the overall experience was mixed. When you reached the customer service department, what was the outcome? Did you receive the answer you expected? Take a moment to share your thoughts in the comment section.

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