Contacting Consumer Cellular Customer Service Center
Consumer Cellular is a simple communications company located in Portland, Oregon. The company lives by three words – friendliness, excellence and simplicity. Despite having a headquarters in Oregon, the company claims to be nationwide, which could mean customers all over the United States can use this company as an alternative to locally advertised companies.
Phone Contact Numbers
The phone number for Consumer Cellular customer service is published on every page of the website, but the customer service hours are not listed with the number. We’ve sent an email to Consumer Cellular customer service asking for the customer service hours.
- Customer Service: 1-888-345-5509
We looked everywhere for a mailing address for Consumer Cellular customer service, but there is none listed on the website. We know the company headquarters is in Portland, Oregon so we checked the Better Business Bureau in that area and located an address. The BBB gives Consumer Cellular a rating of A+.
Consumer Cellular7204 SW Durham RdSte 300Portland, OR 97224
The website for Consumer Cellular, located at http://www.consumercellular.com, is a simple site – true to the company’s mission statement. Plans, phones and available discounts are all explained in detail. Consumer Cellular plans are available for phones purchased through the company and AT&T phones. Based on the coverage map http://www.consumercellular.com/Map, Consumer Cellular uses major cell phone company’s towers; that company could be AT&T.
Customer Service Email
Sending an email to the Consumer Cellular customer service team is a quick and easy way to get simple questions answered. There is no email address that customers can use from personal email accounts, but there is a dedicated customer service email form on the Contact Us page. We used the email form to contact Consumer Cellular customer service about call center hours. After the form was sent, a message appeared claiming responses are generally received in one to two business days.
- Email Customer Service: http://www.consumercellular.com/Home/Contact
You can also contact the company on social media sites.
- Facebook: https://www.facebook.com/consumercellular
- Twitter: http://twitter.com/consumer_cell
- Google Plus: https://plus.google.com/116267150537051684420/posts
The customer service hotline provides two options, one for new customers and the other for existing customers. We selected the options for new customers and connected directly to a live agent. The question we asked revolved around having service and not living in the area. We wanted to know if we still would still have coverage.
The agent told us what happens is customers pull off of the nearest tower and customer could possibly encounter roaming charges. Great customer experience overall; how was your experience? Let us know in the comment section.