Contact Consumer Cellular Customer Service

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Contacting Consumer Cellular Customer Service Center

Consumer Cellular is a simple communications company located in Portland, Oregon. The company lives by three words – friendliness, excellence and simplicity. Despite having a headquarters in Oregon, the company claims to be nationwide, which could mean customers all over the United States can use this company as an alternative to locally advertised companies.

Contact Info:

Phone Contact Numbers

The phone number for Consumer Cellular customer service is published on every page of the website, but the customer service hours are not listed with the number. We’ve sent an email to Consumer Cellular customer service asking for the customer service hours.

  • Customer Service: 1-888-345-5509

Mailing Address

We looked everywhere for a mailing address for Consumer Cellular customer service, but there is none listed on the website. We know the company headquarters is in Portland, Oregon so we checked the Better Business Bureau in that area and located an address. The BBB gives Consumer Cellular a rating of A+.

Consumer Cellular7204 SW Durham RdSte 300Portland, OR 97224

Official Website

The website for Consumer Cellular, located at, is a simple site – true to the company’s mission statement. Plans, phones and available discounts are all explained in detail. Consumer Cellular plans are available for phones purchased through the company and AT&T phones. Based on the coverage map, Consumer Cellular uses major cell phone company’s towers; that company could be AT&T.

Customer Service Email

Sending an email to the Consumer Cellular customer service team is a quick and easy way to get simple questions answered. There is no email address that customers can use from personal email accounts, but there is a dedicated customer service email form on the Contact Us page. We used the email form to contact Consumer Cellular customer service about call center hours. After the form was sent, a message appeared claiming responses are generally received in one to two business days.

You can also contact the company on social media sites.

Our Experience

The customer service hotline provides two options, one for new customers and the other for existing customers. We selected the options for new customers and connected directly to a live agent. The question we asked revolved around having service and not living in the area. We wanted to know if we still would still have coverage.

The agent told us what happens is customers pull off of the nearest tower and customer could possibly encounter roaming charges. Great customer experience overall; how was your experience? Let us know in the comment section.

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Rating: 3.7/5 (3 votes cast)
Contact Consumer Cellular Customer Service, 3.7 out of 5 based on 3 ratings
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17 Comments on “Contact Consumer Cellular Customer Service
  1. have had numerous problems with the doro phones, the motorola that i used to have was so much simpler for older idiots like myself, i do appreciate the company,s employee’s help with my problems. thank you once again

  2. I have a problem with your company. I signed up via your customer number, was keeping my present At&t phone, and was awaiting the Sim card and info you were sending to me. You have ended my At&t account as per our discussion, but I havent been connected with your service and have no way to contact you. I got the Sim card and have installed it, although unsure if it is the right size, as it seemed small and I inserted it and it went down out of sight. Since then, the phone is asking me for the 16 digit unlock code before I can become connected with your company. Will you please contact me via my email address, as I dont have another phone at this time, to get the ball rolling? I would appreciate it very much. Thanks.

  3. Cannot get their website to work…wanted to add service and pay bill. Have tried to do this for nearly 1 year.
    Now, without warning, the phone is shut off. I cannot call the number. I thought I signed up 2 months ago for auto pay and that apparently hasn’t been working since I had to call in last month and need to this month….of course the phone is shut off.

    Quite annoying for the #1 company???
    No e-mail address so I can get in contact with the company!!! using my lap top….

  4. I have tryed for weeks to purchase a new doro 618 phone to replace my current damaged doro phone but I run into stumbling blocks .First I am hearing impaired and can’t use a phone ,must use internet.I have a current account and want to purchase a doro 618 and charge it to my account .Lost my original password due to house fire ,this prevents me receiving a new phone up to now ? I need the phone ,I am subcscribed to your service. Why can’t you ship me a new phone and charge my account ????Provide early response.

    • I am not able to contact anyone by calling the number you have listed. Wait time is said to be 5-10 minutes. I’ve been waiting for over an hour. Do you not have anyone there to answer questions? This is highly unusual for any company and thoroughly unacceptable. I cannot believe this kind of customer service.

  5. my concern is becasue im not happy with the condition and everday i feel a litle bit worse
    also i would like umlock my phone because i have found a beeyer companh that is alwsys availale i am ssnd get theode dogs out there happy with us noone jas fallinen amouns

  6. I want to discontinue my service. I have written a cancellation notice and sent it this day of june 5th 2014 thanks for your help in this matter

  7. My account # is 101187270. I loaned my phone to my brother and he is abusing the minutes. So please cancel my account.

    Alvin L. Bivines

  8. Will you please give me your mailing address
    I want to pay my bills , where is your
    Mailing address it’s now where to be
    Found ???????

  9. I would like to receive my usage information by email. Also, be able to get that information when I want to. What email address do I use to get that information. Thank You

  10. For three weeks i have had a weak or no signal. I was told that towers in Temple Texas were being repaired. I am not going to pay for no service. I have called twice and lost contact both times. There is no good way to make contact with you.

  11. I am very disturbed with a senior representative in Arizona by the name of Tia. I just ended a conversation in which I was gracefully helped by the first representative (did not get her name) in getting my phone back in operative order. My phone had not been receiving texts nor was I able to send any. My camera did not operate as well. Since I do not send texts but I do receive them from my business, family, and friends it was bought to my attention that I was not returning phone calls in response to the texts that were being sent to me. That is when I called and had a very cordial representative assist me, but only offer a five dollar credit toward my account. Since I had been without text service but paying for it on a monthly basis I felt as though five dollars was a pretty skimpy offer to someone who has had your services for as long as I have, not to mention I have referred others who have also signed up with your company. When the first representative could not assist me beyond the five dollar offer this is when Tia came on the phone. Tia came on the phone with an abrasive attitude as if looking for a confrontation. I choose not to give her one but stand my ground for a better compensation offer. After haggling back and forth with me she decided to offer another five dollars only after I advised her I was going to write to Consumer Cellular headquarters with my dissatisfaction for being charged several months for services in which I was never receiving and secondly for feeling as if I was being bullied by someone representing your company.
    I truly hope you will address this matter of unprofessionalism and kindly retrain this individual to be more caring of your paying consumers who keep you in business than the overall financial benefit you have been acquiring from me and other senior consumers.

  12. When I purchased the phone/plan, I questioned if the phone was hearing aid compatible, I was informed that “Yes, it is”. However, after using it for three weeks now I have discovered that it is not. Also the volume control is limited.
    As a result I will no longer use it or pay for any of your services. I am canceling my service effective March 3, 2015, when my plan expires and my fees are due.

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