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Contact ComEd Customer Service

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Contacting ComEd Customer Service

ComEd, also known as the Commonwealth Edison Company, is an electricity provider based in Chicago, Illinois. ComEd is part of the Exelon Corporation and serves nearly 4 million customers in the northern part of Illinois. That’s more than 70-percent of the population of the state. ComEd customer service is available by email, phone and mail. ComEd is currently attempting to modernize the electricity grid in Illinois. The company has spent more than $5 million on upgrades to provide better electric service to customers.

Contact Info:

Phone Contact Numbers

The company offer several different phone numbers for ComEd customer service. Some phones numbers are to be used by business customers and others for customers with special needs.

Mailing Address

If you have a concern about your service or you want to send customer service a letter, use the ComEd customer service address and not the billing address listed on your monthly statement. You are more likely to receive a response or have your letter read if you send your communication to customer service.

ComEd
Customer Care Center
P.O. Box 805379
Chicago, IL 60680-5379

Official Website

You can access the official website for ComEd here: https://www.comed.com/Pages/default.aspx. On the website, customers can access their personal or business account, make payments and contact customer service. There is also an outage map available so customers can check if the loss of electric service they are experiencing is due to a local outage.

Customer Service Email

There is no email address listed for ComEd customer service, but there is an email form where you can submit your question or concern to customer service. You can email customer service here: https://comed.smartsupportapp.com/cases/new.

Our Experience

The experience dealing the ComEd customer service department was not positive. The phone rang for approximately 5 minutes before the call disconnected. We called again and we received the same outcome. When we attempted to call customer service for the third try, we had to navigate through several automated responses before speaking to an English speaking representative. The navigation period lasted approximately 1 minute. When we spoke to the ComEd customer service department, we asked about how to report service outages and the customer service representative directed us to a different number.

We wanted to email ComEd, but upon investigation of the email address realized that you must currently have an account in order to send questions and concerns.

Our experience dealing with ComEd was not positive. When you had a concern and contacted customer service, did you get the same outcome? Let us know.

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Rate your customer service experience:
Rating: 1.5/5 (24 votes cast)
Contact ComEd Customer Service, 1.5 out of 5 based on 24 ratings
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20 Comments on “Contact ComEd Customer Service
  1. I am a customer with ComEd for last 12 years. My experiences with customer service never were positive, despite that people I talked with were nice but useless in resolving any of problems. In general nobody can do anything for you. You just get connected to one person after another and outcome is the same – it is on computer!!!
    1/ my address as a business owner was given by customer service to my tenants!!!
    2/ when I set up automated payments from the account my account was immediately overcharged ( I had a credit with ComEd and they charged me the same amount after I set up automated payments!!! So my credit with ComEd doubled. Be aware. It took me months to reverse it!! )
    3/ my computer access to my account after changing the e-mail address never worked despite many help from customer service!!
    4/ having business account I was forced after 10 years of being a customer to pay “deposit” 10 times my monthly use of electricity ( I am sure I never get it back ) Customer service was not able to explain the reason.

  2. We were planning on moving into our new place in November 2011. We followed the website on how to cancel/setup service on line from our old place to our new place. Within a month of moving into our new place we got refund checks. However, no new bill. However, we got a nasty letter saying you have service, call us or you’re getting disconnected. After the start of the second month started to get alarmed. We called Com Ed. They had no record of the online transactions. We figured that this problem was fixed. WRONG. No bill the next month either. Again, we called. Again, they said okay you’re in the system. As of this date, and almost a year later, we have received a total of 6 bills. And just recently a disconnect notice, because we aren’t paying off the old bills off fast enough for them. Even, though it is Com Ed’s fault for hiring incompetent people who can’t seem to follow computer instructions.

  3. I opened account on May 30 and I moved in the apartment on June 1, 2012. I asked for the actual reading for electircity meter when I opened the account. I got charge for 6-day and used 188 kWh. However, I had full month from June 5 to July charge for 175 kWh. I asked for explaination. The phone service representatives including supervisor are really unprofessional to treat the customer. It’s really bad experience to me.

  4. I have tried to connect to phone no. 1-800-334-766 but it took som much time. I want to start the Comed service at 7317, Woodword Avenue, West 75th street, Apt#210, Woodridge, IL 60517.

    Can any help me in providing the service?

    Ph No – 331-332-4887

  5. Customer service are friendly, however they don’t know how to do their job. When I moved from chicago 2 years ago I called and made sure to pay my end balance and cancel my account with them because I knew from the bills I recieved from the past tennants that I would need to cancel my self and not depend on my landlord to do it for me. Yet 2+ years later I’m just now recieving calls about bills I need to pay from the past 2 years. :| Apparently someone didn’t close out my account properly so someone else has been using my information this entire time. The service rep even had the guts to ask me “so what is youre new address so we can forward this bill” No.

  6. YOUR CUSTOMER SERVICE IS A JOKE. THEY SEND ME FORM LETTERS THAT THEIR METER READER HAS BEEN TRYING TO CONTACT ME AS HE CANNOT GAIN ACCESS TO THE METER BECAUSE HE IS TOO LAZY TO GO TO THE BACK OF THE HOUSE TO THE ALLEY GATE TO GET IN. THE FRONT IS LOCKED. HE RANG MY MY BELL ONCE, YEARS AGO, AND I SAID MARK YOUR RECORDS YOU MUST ENTER FROM THE ALLEY GATE, I HAVE NO DOG JUST A SIGN FOR INTRUDERS. I CALLED YOUR OFFICE AND I TOLD THEM EVERY COUPLE OF MONTHS THAT THE READER MUST ENTER FROM THE ALLEY GATE AND TO MARK THEIR RECORDS AND THE READERS RECORDS. HE HAS TO GO TO THE ALLEY GATE TO GET IN AND I HAVE NO DOG JUST A SIGN ON THE GATE. HE DOES NOT WANT TO WALK IN THE SNOW BECAUSE HE WOULD GET HIS BOOTS WET. I DO NOT HAVE THE SNOW SHOVELED ON THE LAWN…HE WILL NOT READ MY METER AND I KEEP GETTING ESTIMATES . I CALL AND CALL AND CALL AND WAIT AND WAIT FOR YOU AND YOU HAVE NO IDEA WHAT YOUR READERS ARE UP TO. LAZY, LAZY LAZY….GIVE HIM A DESK JOB. I HAVE 5 PEOPLE ON THE BLOCK THAT WILL GLADLY DO THE JOB.

  7. The restraint wire that holds my service wire that connects to my house broke during a major storm leaving the service wire on the ground. Comed sent a crew to reattach wires back on the two line poles. about year later, my garage roof need to be reroofed and I had 5 roof contractors indicated that they could not do the job because the restraint wire that attach to the two poles was laying on my garage and also on my neighbor garage and the wire hang so low that children could reach from the ground and grab the line. I have complaint to comed numerous times. Supervisors have come out and recommend a crew to be sent out. Eventualy, comed sent a crew out at the request of supervisors but the crew leader made all kinds of excuse way he could not do the job. The comed worker that reattached the wire knocked down by major storm reattached restraint wire under Comcast and telephone lines preventing the wire from being able be pulled above garage. When I call I am transferred from from customer service representative eventually to a supervisor who either put me on hold or simply hang up on me. I had farmer homeowners insurance but because I could not get comed to tighten wire restraints on pole farmers homeowners insurance would not reissue my homeowner policy. I am frustrated with the lack of service form comed. Comed do not care about customers. I do not know what to do. I need help!

  8. Hi my name is orlando luna my addres is 1085 meghan ave algonquin illinois i want to know why i not receiving my bill any more please callme at 8476600971 because idont know ho much i have to pay thank you very much

  9. There has been a power line down at my house since Monday morning Feb 11 when a tree branch fell and took the power lines down with it. The branch was lying on my garage roof with power lines pinned underneath it. After 3 phone calls one of your crews showed up and removed the branch from the roof which left the power lines hanging across my back yard only 4′ above the ground.
    When the foreman told my daughter that he removed the branch he incorrectly told her that WE would need to hire an electrician to repair the downed wires. When she did not thank him for not fixing the problem he very rudely barked at her,”THANK YOU MA’AM” and left in a huff! So I brought an electrician out to the house and he was appalled that Com Ed would leave such a dangerous condition at anyone’s home. So I called your company again and told them that my electrician said there was an open neutral, which could potentially cause a serious problem not to mention the downed wires in the yard and that the electric in the house was not working properly.I was told the same old song and dance that you’re crews were busy and they would get out as soon as possible.
    Now it is Wednesday and I have called 2 more times and spoken to a supervisor. It is 6:17pm and nothing has been fixed. What’s the deal? we are very upset and if nothing is done by tomorrow I will climb the pole and attempt to raise the wire myself!
    Our house is on a well and we have no water to bath or cook with and we can’t even use the toilets!

  10. I am just trying to get in touch with someone. I need to let u know that I have not received my bill from three months ago. I have been paying through my bank my bill. Please let me know what is going on. Please send me a email, I will really appreciate it. I would like u to forward my monthly payment to my email address. Thanks a lot! Hope to hear from you.

  11. I am wondering if in my lifetime you will ever get some
    decent wires out this way. For the last several months
    we have had many hours of “flickering lights”. Yes, I know you have a phone line just for that but wondering if you
    pay attention to it. I never see a truck out this way
    working. I live at 3062 So. Pecatonica Rd. Seward
    Illinois. JUST WONDERING? I am on oxygen 24/7

  12. Their customer service is completely useless. I set up the automatic payments through MyCheckFree, which I got to from a direct link on their website and which they state is the easiest way to make payments. When I got married we got a joint bank account and I closed my bank account. Before doing so we went to MyCheckFree and switched it from my old bank account to the new, joint account, removing the old account from MyCheckFree. A few months go by, I think that all is well because I haven’t gotten any notification that something is going wrong with payments and when I log on to the ComEd website to check, it says that I don’t owe anything and my bills are paid. Then I get a letter in the mail saying that I haven’t paid for the last 3 months, I owe $300+, and that they are turning off automatic payment options for me. I, rightly, become very worried because I am extremely careful about paying bills.
    I call the customer service rep (the phone rang 10+ times before I got an automatic message stating my wait time was a minute) and they tell me that “they do not support MyCheckFree”, I have to call them directly to switch payment accounts, even though MyCheckFree is on the ComEd website as a good way to do auto payment and they have a direct link to MyCheckFree on their website, and that the “cash only” hold will stay on my account for a year. That means I can either call and pay $3.50 extra every month or go into a physical location, the closest of which is pretty far away.
    Mind you, I never got an e-mail or physical letter in the mail stating that I hadn’t paid until this point. If I had I would have realized that they had been charging my old account (which was completely removed from MyCheckFree, which makes me wonder why they kept my old bank account information) and taken care of this issue well before it got to the point where they are demanding I pay over the phone or in person.
    The customer service representative was extremely rude and completely unwilling to help. I have worked customer service for years so I understand that the job can get to you. I know this issue is not that person’s fault but overall they need to have better customer service. For example: if you don’t support a particular way to pay, don’t have a direct link on your website under “payment options”, or at least give some warning about using it, an e-mail or letter saying, “hey, you didn’t pay your bill last month, wtf?” is extremely useful, and having customer service reps that are actually willing to help would be a good way to start.

    If I had the option to switch to any other electricity supplier I would do so in a heartbeat.

  13. Anyone who works for Comed is the devil! Screw you and I cannot wait for a new governor so we can get rid of your ass! You are crazy if you think you will keep half of the customers you have now! I would be pleased to pay higher fees and work with another company than keep feeding you money! Why don’t you take a look at ALL of the reviews your “satisfied” customers have written and take some damn advice!!! YOU SHOULD HATE YOURSELVES FOR MAKING PEOPLE’S LIVES A LIVING HELL! Good riddans!

  14. yes i have got a credit report that i own comed a payment of 1,729.00 for a bill where i use to live i move from there in 1995 i have not live there in 15years can u help me.

  15. It has been my experience that ComEd is the worst utility service in both Customer Service and Technical difficulties.

  16. “Through the wires”, so to speak, I have heard that your power company has lost a great deal of power over it’s line systems through the years. One would highly recommend a more effective line insulator to cut down on atmospheric power drainage but most importantly one would suggest replacing steel poles with a less conductive cost efficient material in order to eliminate the problem of energy/power loss through pole grounding

  17. “Through the wires”, so to speak, I have heard that your power company has lost a great deal of power over it’s line systems through the years. One would highly recommend a more effective line insulator to cut down on atmospheric power drainage but most importantly one would suggest replacing steel poles with a less conductive cost efficient material in order to eliminate the problem of energy/power loss through pole grounding

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