Contacting ComEd Customer Service
ComEd, also known as the Commonwealth Edison Company, is an electricity provider based in Chicago, Illinois. ComEd is part of the Exelon Corporation and serves nearly 4 million customers in the northern part of Illinois. That’s more than 70-percent of the population of the state. ComEd customer service is available by email, phone and mail. ComEd is currently attempting to modernize the electricity grid in Illinois. The company has spent more than $5 million on upgrades to provide better electric service to customers.
Phone Contact Numbers
The company offer several different phone numbers for ComEd customer service. Some phones numbers are to be used by business customers and others for customers with special needs.
- Customer Service (residential): 1-800-EDISON (1-800-334-7661)
- Customer Service (business): 1-877-4ComEd-1 (1-877-426-6331)
- Customer Service (espanol): 1-800-95-LUCES (1-800-955-8237)
- Customer Service (teletype): 1-800-572-5789
- Customer Service (electric medical help dept.) 1-800-334-7661
- Customer Service (medical billing): 1-800-588-9477
If you have a concern about your service or you want to send customer service a letter, use the ComEd customer service address and not the billing address listed on your monthly statement. You are more likely to receive a response or have your letter read if you send your communication to customer service.
Customer Care Center
P.O. Box 805379
Chicago, IL 60680-5379
You can access the official website for ComEd here: https://www.comed.com/Pages/default.aspx. On the website, customers can access their personal or business account, make payments and contact customer service. There is also an outage map available so customers can check if the loss of electric service they are experiencing is due to a local outage.
Customer Service Email
There is no email address listed for ComEd customer service, but there is an email form where you can submit your question or concern to customer service. You can email customer service here: https://comed.smartsupportapp.com/cases/new.
The experience dealing the ComEd customer service department was not positive. The phone rang for approximately 5 minutes before the call disconnected. We called again and we received the same outcome. When we attempted to call customer service for the third try, we had to navigate through several automated responses before speaking to an English speaking representative. The navigation period lasted approximately 1 minute. When we spoke to the ComEd customer service department, we asked about how to report service outages and the customer service representative directed us to a different number.
We wanted to email ComEd, but upon investigation of the email address realized that you must currently have an account in order to send questions and concerns.
Our experience dealing with ComEd was not positive. When you had a concern and contacted customer service, did you get the same outcome? Let us know.