Contacting Coleman Customer Service Center
Coleman is well-known for camping supplies and equipment. Customers can choose to order directly from Coleman, or purchase products available at retail locations throughout the United States. There are many retail products for sale, but some products are only available directly from the Coleman company. Whether you’re interested in contacting Coleman customer service because of a problem or concern or you simply want to tell the company how much you enjoyed the Coleman equipment you purchased, customer service is available during limited hours by phone, email and mail.
Phone Contact Numbers
Coleman customer service hours are extremely limited and broken up into two shifts. Monday to Thursday customers can reach an agent from 7 A.M. to 11:30 A.M. and 12:30 P.M. to 4:45 P.M. CST. On Friday the hours are from 7 A.M. to 11:30 A.M. and 12:30 P.M. and 4:00 P.M. CST.
- Customer Service: 1-800-835-3278
If mailing a letter is the way you want to contact Coleman customer service, feel free to send your letter to the corporate office at:
The Coleman Company3600 N. HydraulicWichita, KS 67219
Navigate your computer to http://www.coleman.com to find the official website for everything Coleman. From tents to flashlights, outdoor stoves to water heaters, Coleman sells a little bit of everything the camper needs to make that outdoor adventure feel like a night at home.
Customer Service Email
Coleman offers a customer email form http://coleman.custhelp.com/app/ask for general and warranty/claim contact. If you are filing a claim, you can attach a copy of the warranty and pictures of the damage to the contact form for faster processing. For all customer contact by email you’ll have to enter your name, phone number and email address. You also have to choose the product you are contacting Coleman customer service about. This form is not ideal for general customer service, but it is the only email form the company offers.
The Coleman customer service line is answered by an automated system. We pressed 0 during the message and the call was transferred to the customer service line. We were placed on hold awaiting an available agent. The automated message reminded us that Coleman offers a detailed FAQs section that may have the answer we are looking for. We waited on hold for 3:14 before Ron picked up the call. Ron advised us that as first-time campers the Instant Tent line is our best bet, but Cabin Tents are stronger and better for long-term camping trips.