Contact Coleman Customer Service

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Contacting Coleman Customer Service Center

Coleman is well-known for camping supplies and equipment. Customers can choose to order directly from Coleman, or purchase products available at retail locations throughout the United States. There are many retail products for sale, but some products are only available directly from the Coleman company. Whether you’re interested in contacting Coleman customer service because of a problem or concern or you simply want to tell the company how much you enjoyed the Coleman equipment you purchased, customer service is available during limited hours by phone, email and mail.

Contact Info:

Phone Contact Numbers

Coleman customer service hours are extremely limited and broken up into two shifts. Monday to Thursday customers can reach an agent from 7 A.M. to 11:30 A.M. and 12:30 P.M. to 4:45 P.M. CST. On Friday the hours are from 7 A.M. to 11:30 A.M. and 12:30 P.M. and 4:00 P.M. CST.

  • Customer Service: 1-800-835-3278

Mailing Address

If mailing a letter is the way you want to contact Coleman customer service, feel free to send your letter to the corporate office at:

The Coleman Company3600 N. HydraulicWichita, KS 67219

Official Website

Navigate your computer to to find the official website for everything Coleman. From tents to flashlights, outdoor stoves to water heaters, Coleman sells a little bit of everything the camper needs to make that outdoor adventure feel like a night at home.

Customer Service Email

Coleman offers a customer email form for general and warranty/claim contact. If you are filing a claim, you can attach a copy of the warranty and pictures of the damage to the contact form for faster processing. For all customer contact by email you’ll have to enter your name, phone number and email address. You also have to choose the product you are contacting Coleman customer service about. This form is not ideal for general customer service, but it is the only email form the company offers.

Our Experience

The Coleman customer service line is answered by an automated system. We pressed 0 during the message and the call was transferred to the customer service line. We were placed on hold awaiting an available agent. The automated message reminded us that Coleman offers a detailed FAQs section that may have the answer we are looking for. We waited on hold for 3:14 before Ron picked up the call. Ron advised us that as first-time campers the Instant Tent line is our best bet, but Cabin Tents are stronger and better for long-term camping trips.

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6 Comments on “Contact Coleman Customer Service
  1. Talk to customer support Donna yesterday never got the E mail from her to get a replacement bed started,we lost power to my home last night and my land line phones are dead,not sure what happen,we have power but no phone to call you. I forgot the @ when I gave Donna my E mail yesterday thank you hope to hear from you.

  2. I’m a dissatisfied customer, I just recently purchased a pair of Coleman shoes about a month ago. The soles have fell apart, the stitching come loose, the bottom of the soles look as the rubber had been glued together in pieces. Also looks like if the sole had been glued on twice and re-stitched several times as if it was a manufacturing defect. I have never owned a product from Coleman as of like this one . I’m a proud Coleman customer that has purchased your tents, flashlights,lanterns, and etc. from my younger days till even now as a proud parent. Is there any kind of warranty on these shoes? I haven’t even owned these shoes for 2 months and now I have to purchase another pair. Which now I’m hesitant about purchasing another Coleman pair of shoes. I wouldn’t like to go thru this problem again. The stores wont take them back ,I didn’t think about saving the receipt, so now what??

  3. We bought one of the citronell candle repels mosquitoes burnd up to 50 hours .Just want you to know it dose not work at all.I didnot keep the receipt so what now .I dont know where yall test this at but you need to retest this .I will not be buying anything more from coleman for mosquitoes Have a blesses day

  4. Ur pvc rain gear sucks i just put my new rain coat n pants on n the pants tore n the zipper broke in the jacket ill never buy anything from coleman again I’m very disappointed

  5. I bought a pair of Colman shoes. They fit great and seemed to be comfortable, but the stitching at the ankle was falling apart after a week. I decided to wear them to work. I jumped down off a rock to a deck. Only about 2.5 feet down to the deck. I then felt a sharp pain in my heel. I figured I landed wrong,blaming myself. The next day I could barely walk and had missed work now for over a week. I inspected the shoes and found a metal pin right in the heel of both shoes that is hard and obviously caused the pain I am still dealing with after two weeks. This cheap way to hold a shoe together has caused pain and loss of work.I’m very upset with Colman.

  6. I would like to take the CEO of your Organization and put him in a lock-up and play the awful so called music selection that was presented to me as I was held as a captive audience on the phone for a very unfair amount of time.I really wish that someone can get the word to him.Is there anyone there that does their job as it should be done?Hire some people to answer the phonelines.
    My total time on the phone was 43 minutes.

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