Contact Coldwater Creek Customer Service

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Contacting Coldwater Creek Customer Service Center

Coldwater Creek is a women’s fashion company similar to LL Bean or Newport News. The clothing is clearly geared toward the older, more mature generation and not the younger crowd. The company sells outerwear, sweaters, jewelry, accessories and more. In addition to the traditional catalog pieces, there is an online outlet customers can shop from with prices up to 40% off the traditional price.

Contact Info:

Phone Contact Numbers

The Coldwater Creek customer service department is manned from 6 AM to 3 AM (ET) seven days a week. The call center may be closed on holidays though this is not mentioned on the customer service page.

  • Online Shopping Help: 1-800-510-2808
  • In-Store Help: 1-800-787-9196
  • Catalog Help: 1-800-262-0040
  • Fax: 1-800-262-0080
  • TDD: 1-800-305-7975

Mailing Address

Coldwater Creek openly lists the customer service address and the reason for that address so customers know they can write to the company with comments or questions. If you’re writing about a credit card or financial issue of any kind, do NOT include your financial details in the letter. There is no way of protecting the letter from being read by someone along the way to Coldwater Creek customer service.

Coldwater CreekCustomer Service751 West Hanley AveCoeur d’Alene, ID 83815

Official Website

Online and offline customers alike can find Coldwater Creek customer service on the official website at The site is primarily an online store, but click on the Customer Service link at the top of the page and you’ll find all the contact information you could want.

We were also thrilled to find several social media pages for those customers who like to keep in touch on the go.

Customer Service Email

The final, but undoubtedly one of the most important, piece of customer service information is the email address. We’ve found some companies that prefer standard email addresses and others that prefer the email form. Both are essentially delivered to the same Coldwater Creek customer service team. The rules of letter writing apply to emails -no financial details or personal information.

Our Experience

When we called the Coldwater Creek customer service line the agent answered the call directly. She was well-spoken and cheerful. We asked the agent whether Coldwater Creek fashions ran true to size, small or large. She claimed most pieces ran true to size, but there were a few exceptions. She asked for a product number or the name of the product so she could check. We gave her a product number from the site and she called up the details in seconds.

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Rating: 5.0/5 (1 vote cast)
Contact Coldwater Creek Customer Service, 5.0 out of 5 based on 1 rating
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2 Comments on “Contact Coldwater Creek Customer Service
  1. I visited your Woodlands, Texas store the other day. I was looking for a particular item. When the young woman working at the store saw I was going around the store, she came to me immediately and asked about helping me. She still was taking care of other customers also, but she kept going around taking care of each one of us.

  2. I am long time, satisfied, repeat customer of Coldwater Creek but my last experiences at your stores have not been positive. The stores have dropped the sale of petite clothing. When I try to look at the clothes in the Chandler Fashion Center store to determine if I would like to order from the catalog in petite sizes I am bombarded by sales staff, 3 in 5 minutes as if they are on commission, at which point I leave your store. It makes me feel like teenager in a cheap store.

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