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Contact Coca-Cola Customer Service

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Contacting Coca-Cola Customer Service Center

Coca-Cola is a branded soft drink which has been a staple in the United States for more than 125 years. The company has been secretive about the formula of Coca-Cola, but one thing the company put forth is customer service. The company would not be where it is today without a stellar team of employees willing to address questions and concerns relating to products and services. The customer support team is available by phone, email, Live Chat, traditional mail and through social media.

Contact Info:

Phone Contact Numbers

  • Customer service: 1-800-438-2653
  • Vendor partners: 1-404-515-3360
  • Corporate communications: 1-404-676-2683

Mailing Address

The Coca-Cola CompanyP.O. Box 1734Atlanta, GA 30301

Industry and Consumer AffairsThe Coca-Cola CompanyDUN 500P.O. Box 1734Atlanta, GA 30301

Official Website

The official Coca-Cola website http://www.coca-cola.com/en/index.htmlis filled with an insightful look into a company which spans several generations and has been a staple in the carbonated beverage industry for more than two centuries. Customers can locate information relating to the history of the company, find information relating to the products as well as information relating to corporate responsibility.

Customers wanting to take a closer look at the company should visit the customer resource page in order to locate contact information and Coca-cola FAQs.

Customer Service Email

Customers can send a message to the customer service department here https://secure.thecoca-colacompany.com/ssldocs/mail/eQuery_advertising.shtml. The customer feedback form allows customers to address concerns with products and services. We sent a message asking for the hours of the customer service department, considering this information is not available on the website. The automated response did not provide a time frame as to when a representative would answer or concern.

Coca-Cola can also be reached on the website and through social media:

Our Experience

When we contacted the customer support line, we encountered a system which left much to the imagination. The options were confusing. There was no indication of an available option for the customer service department. Finally after listening to the options for more than 3 minutes, we selected an option and decided to ask to be transferred to the appropriate department.

We waited an additional 5 minutes before speaking with a live agent. When the customer care agent answered our call, we asked if this level of customer service was common place or just a fluke. We noted that customer service should be the top priority. The agent explained calling is still the best option for contacting the customer service department and later apologized for the level of service.

We were not pleased our experience. Share your experiences with us below.

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26 Comments on “Contact Coca-Cola Customer Service
  1. dear all

    we are witnessing a strong shortage in coca cola light in lebanon can solve this problem because it s impossible to shift to another brand .
    thks &regards

  2. I’m not sure what is going on in the past year, but I’ve had enough.
    The manufacturers (Bevpack or whoever) have changed the dimensions on the 12oz cans. Now they have surpassed the threshold of survivability. I am getting damaged cans in almost every case of Coke products I buy all the way from Coke to Minute Maid. I have soda machines that are a mess from pinholes in cans and it’s making a mess everywhere… not to mention extremely irate customers. Ever had a pinhole leak in a can of coke inside you car?

  3. want to lodge complaint against auto vendor of jalandhar.munish ph no 9780707460. of his misbehaviour. kindly plz contact me o 9855205467. jaswinder singh. thanx.

  4. Recently I bought coca cola zero from walmart in kansas city,kansas and they had expired back in June. what’s the hold up of putting fresh sodas in place.

  5. my wife & i are 70 years old and have drank coke all our lives we now find that we buy small cans of zero because as you get older your body cant consume as much so we have been paying 5.65 a pack but now its up to 8.00 a pack please pensioners cant pay any more we want coke but you have over priced this pack we have to go with out now because of this

  6. Hi,

    About a Month ago I purchased a 12 pack of Sprite and upon returning home and putting it in the fridge, I took ONE Can out of the 12 pack and noticed that it was awful light, So I turned it over and seen a small tiny little hole in the bottom of the can. I saved the Can but, I am not sure of what can be done about this?
    Thank you for your time,
    Patric Schleif

  7. While I have enjoyed your product for years I will never forget the taste of a cold drink in a glass bottle. the change to plastic has put the collection of trash upon the land. Pollution of these plastic bottles some how to me the product does not taste the same in plastic nor in the can. Then when we watch your ads both on t.v. and other places you display the glass bottle. It is like a tease, I think plenty of people would buy the product if you return to glass. It would help the world of trash which is left in our streets and country side. I would think it would be good P.R. for your company and people who care about the earth will buy glass bottles like crazy again.

  8. I purchased a stoney ginger beer and there was a plastic wrapper inside the bottle. Phoned customer service 3 times and also sent and email and still no reply. How do we know if the cold drinks we are drinking is are to drink.

  9. When i was a teenager in Va.In 1954 my friend and I was walking home from school and saw a coke truck with all the cokes and since it was a hot day I ask the driver for a coke and he gave my friend and me a coke each I haven’t forgotten the drink and we girls really enjoyed it . Just thought you would like to know

  10. Purchased a 12pk of caffeine free dt coke went to open the pack & had empty cans!!!! How wonderful when you need it for guests!! Dear coke please take care of this 3 were empty & partially crushed. Waiting to hear form you. Pat

  11. i would love to get coupons in tghe mail i do not have asscest to a computer all the time so pease no e mails me and my family of 11 love coke cola and would love to have coupons sent to u at 33325 bayou sorrel road plaquemine louisiana 70764 and any other freebies you have to offer thank s tracy

  12. Bad tasting coke zero. Yesterday, I purchased a bad tasting 1.25 liter of coke at Walmart in Rapid city, sd . It was fully carbonated but the taste was off. Bar code 0 49000 05541 2. Bottle cap ID R9HJWMW JHT6PNW. I normally don’t complain but this was something to notice.

  13. several of our favorite restaurants have gone to Pepsi lately. We are Coke drinkers and do not like Pepsi. Many of our friends feel the same. Why are you letting this happen? We live in Maine help!

  14. The soda companies are overpricing their soda soooo much it is hard to afford to purchase Coke products anymore. Would you please consider lowering the price somewhat?

  15. Hi I have been purchasing bottles of sprite and collecting the cap which has free sprite can 330 ml that’s a promotion going in sprite right now which is going to end this August . But my Coldstore from where I buy this refuses to give me the cans in exchange … He says the sprite guys didn’t inform him of any such offers… Pls help me out my kids are very disappointed since they are so excited just collecting them… As a customer of sprit I am very disappointed …

  16. I drink lots of cokes, if fact I buy it by the case weekly from Sam, s Club. But lately they have been flat and I noticed that the caps were loose (very easy to open). That is an expense I don’t want wasted. I found that if I buy it by the 6 packbat my local grocery store they are not flat but it is more expensive! I tried e-mailing your company several times to no avail so I’m trying here. Can you help me?

  17. I am an avid soda drinker coke, or mountain dew are my favorites. But i was disappointed when coke came out with the names on them. When i was growing up i always felt left out. All my friends had neclaces, bracelets, purses etc. with their names on them , but i never did because my name was made up. I wish companies would take into consideration those of us with different or unique names.I just have to accept that I will never find a Coke or anything else with my name on it.

  18. Hi,
    I was wondering were I could contact coca-cola and get a response… Me and my twin sister are collecting the 2014 FIFA World Cup. So far in Italy we have found 7/8 of the cans and we are missing the Brazil can, we were wondering if coca-cola could send us a Brazil can to finish our collection. We would really appreciate it. If you could please contact me on my email where I can give you an adress to send the can.
    I would be very pleased to recive an email back, I’m a very big coca-cola drinker and same as my friends and family.
    Thanks again

  19. I went into a store today to buy a coke. The cashier had 2 in her hands and she gave me one that had my actual name on it. I love it. Just wanted to share my story.
    Thanks,
    Jennifer

  20. WE BOUGHT 14 CARTONS OF COKES FOR OUR AUCTION THIS WEEKEND. OF COURSE COKE IS OUR BEST SELLER. AFTER GETTING THEM NICE AND COLD I OPENED ONE TAKING A LARGE SWALLOW . CLUB SODA, CLUB SODA. it was very bad. SO OPENED ANOTHER CARTON. CLUB SODA. THEY DIDN ‘t GET THE SYRUP PLEASE HELP FIX THIS PROBLEM FOR MYSELF, THEY ARE MY FAVORITE AND FOR MY THE ONE OR TWO HUNDRED PEOPLE WHO WILL ATTEND THE AUCTION EACH MONTH.
    PLEASE HELP ME.
    WITH BEST REGARDS
    CAROLYN A. WELDON

  21. While watching the Thursday night NFL I saw a Pepsi advertisement for “the mini can”. I called corporate to say that “coca cola has always had a mini can. What’s new? I think you should throw it back at them. Go for it!

  22. My wife and I went to Jamaica and found 20oz bottles of Coke that was made with real sugar in place of high fructose corn syrup. This is the best coke ever!! And better for you! Can we get this in Charleston West Virginia? I know I’ll buy it! I don’t buy any other brand nor do I buy any soda at this point due to my weight loss and staying away from the high fructose corn syrup.. Please advise if you will consider placing it in our market area..

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