Contact Coca-Cola Customer Service

Contacting Coca-Cola Customer Service Center

Coca-Cola is a branded soft drink which has been a staple in the United States for more than 125 years. The company has been secretive about the formula of Coca-Cola, but one thing the company put forth is customer service. The company would not be where it is today without a stellar team of employees willing to address questions and concerns relating to products and services. The customer support team is available by phone, email, Live Chat, traditional mail and through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Customer service: 1-800-438-2653
  • Vendor partners: 1-404-515-3360
  • Corporate communications: 1-404-676-2683

Mailing Address

The Coca-Cola CompanyP.O. Box 1734Atlanta, GA 30301

Industry and Consumer AffairsThe Coca-Cola CompanyDUN 500P.O. Box 1734Atlanta, GA 30301

Official Website

The official Coca-Cola website filled with an insightful look into a company which spans several generations and has been a staple in the carbonated beverage industry for more than two centuries. Customers can locate information relating to the history of the company, find information relating to the products as well as information relating to corporate responsibility.

Customers wanting to take a closer look at the company should visit the customer resource page in order to locate contact information and Coca-cola FAQs.

Customer Service Email

Customers can send a message to the customer service department here The customer feedback form allows customers to address concerns with products and services. We sent a message asking for the hours of the customer service department, considering this information is not available on the website. The automated response did not provide a time frame as to when a representative would answer or concern.

Coca-Cola can also be reached on the website and through social media:

Our Experience

When we contacted the customer support line, we encountered a system which left much to the imagination. The options were confusing. There was no indication of an available option for the customer service department. Finally after listening to the options for more than 3 minutes, we selected an option and decided to ask to be transferred to the appropriate department.

We waited an additional 5 minutes before speaking with a live agent. When the customer care agent answered our call, we asked if this level of customer service was common place or just a fluke. We noted that customer service should be the top priority. The agent explained calling is still the best option for contacting the customer service department and later apologized for the level of service.

We were not pleased our experience. Share your experiences with us below.

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45 Comments on “Contact Coca-Cola Customer Service
  1. dear all

    we are witnessing a strong shortage in coca cola light in lebanon can solve this problem because it s impossible to shift to another brand .
    thks &regards

  2. I’m not sure what is going on in the past year, but I’ve had enough.
    The manufacturers (Bevpack or whoever) have changed the dimensions on the 12oz cans. Now they have surpassed the threshold of survivability. I am getting damaged cans in almost every case of Coke products I buy all the way from Coke to Minute Maid. I have soda machines that are a mess from pinholes in cans and it’s making a mess everywhere… not to mention extremely irate customers. Ever had a pinhole leak in a can of coke inside you car?

  3. want to lodge complaint against auto vendor of jalandhar.munish ph no 9780707460. of his misbehaviour. kindly plz contact me o 9855205467. jaswinder singh. thanx.

  4. Recently I bought coca cola zero from walmart in kansas city,kansas and they had expired back in June. what’s the hold up of putting fresh sodas in place.

  5. my wife & i are 70 years old and have drank coke all our lives we now find that we buy small cans of zero because as you get older your body cant consume as much so we have been paying 5.65 a pack but now its up to 8.00 a pack please pensioners cant pay any more we want coke but you have over priced this pack we have to go with out now because of this

  6. Hi,

    About a Month ago I purchased a 12 pack of Sprite and upon returning home and putting it in the fridge, I took ONE Can out of the 12 pack and noticed that it was awful light, So I turned it over and seen a small tiny little hole in the bottom of the can. I saved the Can but, I am not sure of what can be done about this?
    Thank you for your time,
    Patric Schleif

  7. While I have enjoyed your product for years I will never forget the taste of a cold drink in a glass bottle. the change to plastic has put the collection of trash upon the land. Pollution of these plastic bottles some how to me the product does not taste the same in plastic nor in the can. Then when we watch your ads both on t.v. and other places you display the glass bottle. It is like a tease, I think plenty of people would buy the product if you return to glass. It would help the world of trash which is left in our streets and country side. I would think it would be good P.R. for your company and people who care about the earth will buy glass bottles like crazy again.

  8. I purchased a stoney ginger beer and there was a plastic wrapper inside the bottle. Phoned customer service 3 times and also sent and email and still no reply. How do we know if the cold drinks we are drinking is are to drink.

  9. When i was a teenager in Va.In 1954 my friend and I was walking home from school and saw a coke truck with all the cokes and since it was a hot day I ask the driver for a coke and he gave my friend and me a coke each I haven’t forgotten the drink and we girls really enjoyed it . Just thought you would like to know

  10. Purchased a 12pk of caffeine free dt coke went to open the pack & had empty cans!!!! How wonderful when you need it for guests!! Dear coke please take care of this 3 were empty & partially crushed. Waiting to hear form you. Pat

  11. Coca-Cola doesn’t have an actual email address.
    What they have is a website customer feedback form
    that requires your birthday and requests your
    gender. My birthday is none of their business. I’ll
    use their other contact methods instead.

  12. i would love to get coupons in tghe mail i do not have asscest to a computer all the time so pease no e mails me and my family of 11 love coke cola and would love to have coupons sent to u at 33325 bayou sorrel road plaquemine louisiana 70764 and any other freebies you have to offer thank s tracy

  13. Bad tasting coke zero. Yesterday, I purchased a bad tasting 1.25 liter of coke at Walmart in Rapid city, sd . It was fully carbonated but the taste was off. Bar code 0 49000 05541 2. Bottle cap ID R9HJWMW JHT6PNW. I normally don’t complain but this was something to notice.

  14. I am refurbishing a 1978 Winnebago Motor home. I would like to have Coca Cola designs on it. I have searched for items like a spare tire cover can’t find it. I would like to have an awning, maybe red and white check and coke stencils on it. I have done red and white check, coke door knobs but I am having a hard time finding coke decals for out side it. I love coke classic, it’s the only can drink I drink. Please contact me if you can help me find things to make it a Coca Cola Camper. Thanks for your Time

  15. several of our favorite restaurants have gone to Pepsi lately. We are Coke drinkers and do not like Pepsi. Many of our friends feel the same. Why are you letting this happen? We live in Maine help!

  16. The soda companies are overpricing their soda soooo much it is hard to afford to purchase Coke products anymore. Would you please consider lowering the price somewhat?

  17. Hi I have been purchasing bottles of sprite and collecting the cap which has free sprite can 330 ml that’s a promotion going in sprite right now which is going to end this August . But my Coldstore from where I buy this refuses to give me the cans in exchange … He says the sprite guys didn’t inform him of any such offers… Pls help me out my kids are very disappointed since they are so excited just collecting them… As a customer of sprit I am very disappointed …

  18. I drink lots of cokes, if fact I buy it by the case weekly from Sam, s Club. But lately they have been flat and I noticed that the caps were loose (very easy to open). That is an expense I don’t want wasted. I found that if I buy it by the 6 packbat my local grocery store they are not flat but it is more expensive! I tried e-mailing your company several times to no avail so I’m trying here. Can you help me?

  19. I am an avid soda drinker coke, or mountain dew are my favorites. But i was disappointed when coke came out with the names on them. When i was growing up i always felt left out. All my friends had neclaces, bracelets, purses etc. with their names on them , but i never did because my name was made up. I wish companies would take into consideration those of us with different or unique names.I just have to accept that I will never find a Coke or anything else with my name on it.

  20. Hi,
    I was wondering were I could contact coca-cola and get a response… Me and my twin sister are collecting the 2014 FIFA World Cup. So far in Italy we have found 7/8 of the cans and we are missing the Brazil can, we were wondering if coca-cola could send us a Brazil can to finish our collection. We would really appreciate it. If you could please contact me on my email where I can give you an adress to send the can.
    I would be very pleased to recive an email back, I’m a very big coca-cola drinker and same as my friends and family.
    Thanks again

  21. I went into a store today to buy a coke. The cashier had 2 in her hands and she gave me one that had my actual name on it. I love it. Just wanted to share my story.


  23. While watching the Thursday night NFL I saw a Pepsi advertisement for “the mini can”. I called corporate to say that “coca cola has always had a mini can. What’s new? I think you should throw it back at them. Go for it!

  24. My wife and I went to Jamaica and found 20oz bottles of Coke that was made with real sugar in place of high fructose corn syrup. This is the best coke ever!! And better for you! Can we get this in Charleston West Virginia? I know I’ll buy it! I don’t buy any other brand nor do I buy any soda at this point due to my weight loss and staying away from the high fructose corn syrup.. Please advise if you will consider placing it in our market area..

  25. A few weeks ago I called the Coco-Cola company to inform them that as I was having dinner one evening I was drinking a coke from a 24 pack and at the bottom,of the can found black and green flecks and as I looked it became clear that should not be there. I reported it to a young lady,and she asked for my address,and sent four coupons for 12 packs. We used them,and shortly after that another lady called and asked if we got the coupons,I said we did,and she stated she would be sending me some more,only one problem,they were expired in two days after we got them. Just letting you know.

  26. Sir,
    i got a mail from Coca Cola company that I win Rs. 500,000 pnds. I think its a fake mail so I avoid this. Again and again they post this mail. I love this brand very much. so I don’t want a black patch in your company’s name. For your information their mail attached, i.e. “Dear Lucky Winner,
    This is to inform you that you have won a prize money of £500,000.00(Five Hundred Thousand Pounds) for the Yearly Coca-Cola Lottery promotion United Kingdom which is organized by Coca-Cola in conjunction with Chevron Texaco Oil and Gas Company, “Your Email Address” were selected through a computer ballot system drawn from Nine hundred thousand email from Canada, Australia, United States, Asia, Europe, Middle East, Africa and Oceanic as part of our international promotions program which is conducted annually, we have only selected 20 people as our winners, through electronic ballot System without the winner applying. These are your identification number :
    Ticket Number: 011425896/2012
    Serial Number: 3872/506
    Lucky Numbers:7/4/88/28/01/40/ APPROVE PAYMENT OFFICER: DR. LARRY SCOTT Tel: +447010306361″ PLEASE DO THE NEEDFUL SIR… Regards. JYOTSNA from Kolkata (India)

  27. I have been enjoying your product for as long as i can remember.Rarely if ever has there been a problem.Recently I purchased three six packs of dhristmas cans on 01/02/2015.To my surprise they product was flat.It was lot number49000 05235,purchased at Kroger on Flat Shoals Parkway 30034

  28. I’m just curious of why the cost coke has sky rocketed so much, a 24 pack of coca cola in Arkansas has reached the high cost of 9 dollars. We have been a loyal supporter of Coca Cola but now we have had no choice but to switch to a generic Walmart brand of Cola? JUST NOT HAPPY!

  29. what is unique code,which is to be sms to paticipate in samsung galaxy note 4 through sprite 1.25lts offer.

  30. I’m poet who is looking donation end of may for event I need drinks so I can give the winner end of event I will be happy to have respond from you thanks

  31. Why do I see in your coca cola life cans the R registration and also TM
    Why? Are there 2 different types of coca cola life sodas
    Where can I buy the one with the R symbol
    Does it taste different?

  32. As a Jew I used to buy coke products but not any more, because of your, company leader in the Middle East calling for a boycott of Israel!

  33. I love the fact that you put people’s names on the bottles. I have been looking for my husband’s name but haven’t been able to find it. His name is Lowell. Have you put it on any bottles? Also how about state’s names? My first name is Vermont. I would love to see that plus I think a lot of people would like to also see their states names. I would love a response to my two questions. Thank you

  34. Being in customer service myself I feel there is never enough praise when someone does a awesome job . Just saying I have had 3 times contacting your x’s dept and they are alwYs awesome .

  35. I do not like the newer lid-size that you have put on the 20oz soda bottles….I can not get a GRIP on the handle, as I am sure there are many others out there with the same problem. I know that are certain people that are able to open the bottle-lid, but I am NOT one of those. I also am certain that, with the smallness of the lid, there are many others with this problem….men, elderly humans. PLEASE MAKE A CHANGE ON THIS ISSUE.

  36. I’m so disappointed by coca cola service since 2 months ago I reported that my fridge is not working until now I’m still waiting a call every day but nothing changes and my order doesn’t come in time

  37. why can’t I find the new Christmas bottles mr. ms clause and all the raindeer in red bottles ??????????????please contact me—-if possible please contact me thanx—-joe peperato who can I call?????? again thanx /////////

  38. Please help me with consent to use Diet Coke in my science fair experiment for how temperature affects eruption height with Mentos. Thank you!

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