Contacting Coca-Cola Customer Service Center
Coca-Cola is a branded soft drink which has been a staple in the United States for more than 125 years. The company has been secretive about the formula of Coca-Cola, but one thing the company put forth is customer service. The company would not be where it is today without a stellar team of employees willing to address questions and concerns relating to products and services. The customer support team is available by phone, email, Live Chat, traditional mail and through social media.
Phone Contact Numbers
- Customer service: 1-800-438-2653
- Vendor partners: 1-404-515-3360
- Corporate communications: 1-404-676-2683
The Coca-Cola CompanyP.O. Box 1734Atlanta, GA 30301
Industry and Consumer AffairsThe Coca-Cola CompanyDUN 500P.O. Box 1734Atlanta, GA 30301
The official Coca-Cola website http://www.coca-cola.com/en/index.htmlis filled with an insightful look into a company which spans several generations and has been a staple in the carbonated beverage industry for more than two centuries. Customers can locate information relating to the history of the company, find information relating to the products as well as information relating to corporate responsibility.
Customer Service Email
Customers can send a message to the customer service department here https://secure.thecoca-colacompany.com/ssldocs/mail/eQuery_advertising.shtml. The customer feedback form allows customers to address concerns with products and services. We sent a message asking for the hours of the customer service department, considering this information is not available on the website. The automated response did not provide a time frame as to when a representative would answer or concern.
Coca-Cola can also be reached on the website and through social media:
- Facebook: https://www.facebook.com/cocacola?ref=ts&fref=ts
- Twitter: https://twitter.com/CocaCola
- Live Chat: http://www.thecoca-colacompany.com/contactus/index.html?WT.cl=1%20&WT.mm=footer5-contactus-red_en_US
When we contacted the customer support line, we encountered a system which left much to the imagination. The options were confusing. There was no indication of an available option for the customer service department. Finally after listening to the options for more than 3 minutes, we selected an option and decided to ask to be transferred to the appropriate department.
We waited an additional 5 minutes before speaking with a live agent. When the customer care agent answered our call, we asked if this level of customer service was common place or just a fluke. We noted that customer service should be the top priority. The agent explained calling is still the best option for contacting the customer service department and later apologized for the level of service.
We were not pleased our experience. Share your experiences with us below.