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Contact Coca-Cola Customer Service

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Contacting Coca-Cola Customer Service Center

Coca-Cola is a branded soft drink which has been a staple in the United States for more than 125 years. The company has been secretive about the formula of Coca-Cola, but one thing the company put forth is customer service. The company would not be where it is today without a stellar team of employees willing to address questions and concerns relating to products and services. The customer support team is available by phone, email, Live Chat, traditional mail and through social media.

Contact Info:

Phone Contact Numbers

  • Customer service: 1-800-438-2653
  • Vendor partners: 1-404-515-3360
  • Corporate communications: 1-404-676-2683

Mailing Address

The Coca-Cola CompanyP.O. Box 1734Atlanta, GA 30301

Industry and Consumer AffairsThe Coca-Cola CompanyDUN 500P.O. Box 1734Atlanta, GA 30301

Official Website

The official Coca-Cola website http://www.coca-cola.com/en/index.htmlis filled with an insightful look into a company which spans several generations and has been a staple in the carbonated beverage industry for more than two centuries. Customers can locate information relating to the history of the company, find information relating to the products as well as information relating to corporate responsibility.

Customers wanting to take a closer look at the company should visit the customer resource page in order to locate contact information and Coca-cola FAQs.

Customer Service Email

Customers can send a message to the customer service department here https://secure.thecoca-colacompany.com/ssldocs/mail/eQuery_advertising.shtml. The customer feedback form allows customers to address concerns with products and services. We sent a message asking for the hours of the customer service department, considering this information is not available on the website. The automated response did not provide a time frame as to when a representative would answer or concern.

Coca-Cola can also be reached on the website and through social media:

Our Experience

When we contacted the customer support line, we encountered a system which left much to the imagination. The options were confusing. There was no indication of an available option for the customer service department. Finally after listening to the options for more than 3 minutes, we selected an option and decided to ask to be transferred to the appropriate department.

We waited an additional 5 minutes before speaking with a live agent. When the customer care agent answered our call, we asked if this level of customer service was common place or just a fluke. We noted that customer service should be the top priority. The agent explained calling is still the best option for contacting the customer service department and later apologized for the level of service.

We were not pleased our experience. Share your experiences with us below.

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5 Comments on “Contact Coca-Cola Customer Service
  1. dear all

    we are witnessing a strong shortage in coca cola light in lebanon can solve this problem because it s impossible to shift to another brand .
    thks &regards

  2. I’m not sure what is going on in the past year, but I’ve had enough.
    The manufacturers (Bevpack or whoever) have changed the dimensions on the 12oz cans. Now they have surpassed the threshold of survivability. I am getting damaged cans in almost every case of Coke products I buy all the way from Coke to Minute Maid. I have soda machines that are a mess from pinholes in cans and it’s making a mess everywhere… not to mention extremely irate customers. Ever had a pinhole leak in a can of coke inside you car?

  3. want to lodge complaint against auto vendor of jalandhar.munish ph no 9780707460. of his misbehaviour. kindly plz contact me o 9855205467. jaswinder singh. thanx.

  4. Recently I bought coca cola zero from walmart in kansas city,kansas and they had expired back in June. what’s the hold up of putting fresh sodas in place.

  5. my wife & i are 70 years old and have drank coke all our lives we now find that we buy small cans of zero because as you get older your body cant consume as much so we have been paying 5.65 a pack but now its up to 8.00 a pack please pensioners cant pay any more we want coke but you have over priced this pack we have to go with out now because of this

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