coca-cola

Contact Coca-Cola Customer Service

Contacting Coca-Cola Customer Service Center

Coca-Cola is a branded soft drink which has been a staple in the United States for more than 125 years. The company has been secretive about the formula of Coca-Cola, but one thing the company put forth is customer service. The company would not be where it is today without a stellar team of employees willing to address questions and concerns relating to products and services. The customer support team is available by phone, email, Live Chat, traditional mail and through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Customer service: 1-800-438-2653
  • Vendor partners: 1-404-515-3360
  • Corporate communications: 1-404-676-2683

Mailing Address

The Coca-Cola CompanyP.O. Box 1734Atlanta, GA 30301

Industry and Consumer AffairsThe Coca-Cola CompanyDUN 500P.O. Box 1734Atlanta, GA 30301

Official Website

The official Coca-Cola website http://www.coca-cola.com/en/index.htmlis filled with an insightful look into a company which spans several generations and has been a staple in the carbonated beverage industry for more than two centuries. Customers can locate information relating to the history of the company, find information relating to the products as well as information relating to corporate responsibility.

Customers wanting to take a closer look at the company should visit the customer resource page in order to locate contact information and Coca-cola FAQs.

Customer Service Email

Customers can send a message to the customer service department here https://secure.thecoca-colacompany.com/ssldocs/mail/eQuery_advertising.shtml. The customer feedback form allows customers to address concerns with products and services. We sent a message asking for the hours of the customer service department, considering this information is not available on the website. The automated response did not provide a time frame as to when a representative would answer or concern.

Coca-Cola can also be reached on the website and through social media:

Our Experience

When we contacted the customer support line, we encountered a system which left much to the imagination. The options were confusing. There was no indication of an available option for the customer service department. Finally after listening to the options for more than 3 minutes, we selected an option and decided to ask to be transferred to the appropriate department.

We waited an additional 5 minutes before speaking with a live agent. When the customer care agent answered our call, we asked if this level of customer service was common place or just a fluke. We noted that customer service should be the top priority. The agent explained calling is still the best option for contacting the customer service department and later apologized for the level of service.

We were not pleased our experience. Share your experiences with us below.

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52 Comments on “Contact Coca-Cola Customer Service
  1. dear all

    we are witnessing a strong shortage in coca cola light in lebanon can solve this problem because it s impossible to shift to another brand .
    thks &regards

  2. I’m not sure what is going on in the past year, but I’ve had enough.
    The manufacturers (Bevpack or whoever) have changed the dimensions on the 12oz cans. Now they have surpassed the threshold of survivability. I am getting damaged cans in almost every case of Coke products I buy all the way from Coke to Minute Maid. I have soda machines that are a mess from pinholes in cans and it’s making a mess everywhere… not to mention extremely irate customers. Ever had a pinhole leak in a can of coke inside you car?

  3. want to lodge complaint against auto vendor of jalandhar.munish ph no 9780707460. of his misbehaviour. kindly plz contact me o 9855205467. jaswinder singh. thanx.

  4. Recently I bought coca cola zero from walmart in kansas city,kansas and they had expired back in June. what’s the hold up of putting fresh sodas in place.

  5. my wife & i are 70 years old and have drank coke all our lives we now find that we buy small cans of zero because as you get older your body cant consume as much so we have been paying 5.65 a pack but now its up to 8.00 a pack please pensioners cant pay any more we want coke but you have over priced this pack we have to go with out now because of this

  6. Hi,

    About a Month ago I purchased a 12 pack of Sprite and upon returning home and putting it in the fridge, I took ONE Can out of the 12 pack and noticed that it was awful light, So I turned it over and seen a small tiny little hole in the bottom of the can. I saved the Can but, I am not sure of what can be done about this?
    Thank you for your time,
    Patric Schleif

  7. While I have enjoyed your product for years I will never forget the taste of a cold drink in a glass bottle. the change to plastic has put the collection of trash upon the land. Pollution of these plastic bottles some how to me the product does not taste the same in plastic nor in the can. Then when we watch your ads both on t.v. and other places you display the glass bottle. It is like a tease, I think plenty of people would buy the product if you return to glass. It would help the world of trash which is left in our streets and country side. I would think it would be good P.R. for your company and people who care about the earth will buy glass bottles like crazy again.

  8. I purchased a stoney ginger beer and there was a plastic wrapper inside the bottle. Phoned customer service 3 times and also sent and email and still no reply. How do we know if the cold drinks we are drinking is are to drink.

  9. When i was a teenager in Va.In 1954 my friend and I was walking home from school and saw a coke truck with all the cokes and since it was a hot day I ask the driver for a coke and he gave my friend and me a coke each I haven’t forgotten the drink and we girls really enjoyed it . Just thought you would like to know

  10. Purchased a 12pk of caffeine free dt coke went to open the pack & had empty cans!!!! How wonderful when you need it for guests!! Dear coke please take care of this 3 were empty & partially crushed. Waiting to hear form you. Pat

  11. Coca-Cola doesn’t have an actual email address.
    What they have is a website customer feedback form
    that requires your birthday and requests your
    gender. My birthday is none of their business. I’ll
    use their other contact methods instead.

  12. i would love to get coupons in tghe mail i do not have asscest to a computer all the time so pease no e mails me and my family of 11 love coke cola and would love to have coupons sent to u at 33325 bayou sorrel road plaquemine louisiana 70764 and any other freebies you have to offer thank s tracy

  13. Bad tasting coke zero. Yesterday, I purchased a bad tasting 1.25 liter of coke at Walmart in Rapid city, sd . It was fully carbonated but the taste was off. Bar code 0 49000 05541 2. Bottle cap ID R9HJWMW JHT6PNW. I normally don’t complain but this was something to notice.

  14. I am refurbishing a 1978 Winnebago Motor home. I would like to have Coca Cola designs on it. I have searched for items like a spare tire cover can’t find it. I would like to have an awning, maybe red and white check and coke stencils on it. I have done red and white check, coke door knobs but I am having a hard time finding coke decals for out side it. I love coke classic, it’s the only can drink I drink. Please contact me if you can help me find things to make it a Coca Cola Camper. Thanks for your Time

  15. several of our favorite restaurants have gone to Pepsi lately. We are Coke drinkers and do not like Pepsi. Many of our friends feel the same. Why are you letting this happen? We live in Maine help!

  16. The soda companies are overpricing their soda soooo much it is hard to afford to purchase Coke products anymore. Would you please consider lowering the price somewhat?

  17. Hi I have been purchasing bottles of sprite and collecting the cap which has free sprite can 330 ml that’s a promotion going in sprite right now which is going to end this August . But my Coldstore from where I buy this refuses to give me the cans in exchange … He says the sprite guys didn’t inform him of any such offers… Pls help me out my kids are very disappointed since they are so excited just collecting them… As a customer of sprit I am very disappointed …

  18. I drink lots of cokes, if fact I buy it by the case weekly from Sam, s Club. But lately they have been flat and I noticed that the caps were loose (very easy to open). That is an expense I don’t want wasted. I found that if I buy it by the 6 packbat my local grocery store they are not flat but it is more expensive! I tried e-mailing your company several times to no avail so I’m trying here. Can you help me?

  19. I am an avid soda drinker coke, or mountain dew are my favorites. But i was disappointed when coke came out with the names on them. When i was growing up i always felt left out. All my friends had neclaces, bracelets, purses etc. with their names on them , but i never did because my name was made up. I wish companies would take into consideration those of us with different or unique names.I just have to accept that I will never find a Coke or anything else with my name on it.

  20. Hi,
    I was wondering were I could contact coca-cola and get a response… Me and my twin sister are collecting the 2014 FIFA World Cup. So far in Italy we have found 7/8 of the cans and we are missing the Brazil can, we were wondering if coca-cola could send us a Brazil can to finish our collection. We would really appreciate it. If you could please contact me on my email where I can give you an adress to send the can.
    I would be very pleased to recive an email back, I’m a very big coca-cola drinker and same as my friends and family.
    Thanks again

  21. I went into a store today to buy a coke. The cashier had 2 in her hands and she gave me one that had my actual name on it. I love it. Just wanted to share my story.
    Thanks,
    Jennifer

  22. WE BOUGHT 14 CARTONS OF COKES FOR OUR AUCTION THIS WEEKEND. OF COURSE COKE IS OUR BEST SELLER. AFTER GETTING THEM NICE AND COLD I OPENED ONE TAKING A LARGE SWALLOW . CLUB SODA, CLUB SODA. it was very bad. SO OPENED ANOTHER CARTON. CLUB SODA. THEY DIDN ‘t GET THE SYRUP PLEASE HELP FIX THIS PROBLEM FOR MYSELF, THEY ARE MY FAVORITE AND FOR MY THE ONE OR TWO HUNDRED PEOPLE WHO WILL ATTEND THE AUCTION EACH MONTH.
    PLEASE HELP ME.
    WITH BEST REGARDS
    CAROLYN A. WELDON

  23. While watching the Thursday night NFL I saw a Pepsi advertisement for “the mini can”. I called corporate to say that “coca cola has always had a mini can. What’s new? I think you should throw it back at them. Go for it!

  24. My wife and I went to Jamaica and found 20oz bottles of Coke that was made with real sugar in place of high fructose corn syrup. This is the best coke ever!! And better for you! Can we get this in Charleston West Virginia? I know I’ll buy it! I don’t buy any other brand nor do I buy any soda at this point due to my weight loss and staying away from the high fructose corn syrup.. Please advise if you will consider placing it in our market area..

  25. A few weeks ago I called the Coco-Cola company to inform them that as I was having dinner one evening I was drinking a coke from a 24 pack and at the bottom,of the can found black and green flecks and as I looked it became clear that should not be there. I reported it to a young lady,and she asked for my address,and sent four coupons for 12 packs. We used them,and shortly after that another lady called and asked if we got the coupons,I said we did,and she stated she would be sending me some more,only one problem,they were expired in two days after we got them. Just letting you know.

  26. Sir,
    i got a mail from Coca Cola company that I win Rs. 500,000 pnds. I think its a fake mail so I avoid this. Again and again they post this mail. I love this brand very much. so I don’t want a black patch in your company’s name. For your information their mail attached, i.e. “Dear Lucky Winner,
    This is to inform you that you have won a prize money of £500,000.00(Five Hundred Thousand Pounds) for the Yearly Coca-Cola Lottery promotion United Kingdom which is organized by Coca-Cola in conjunction with Chevron Texaco Oil and Gas Company, “Your Email Address” were selected through a computer ballot system drawn from Nine hundred thousand email from Canada, Australia, United States, Asia, Europe, Middle East, Africa and Oceanic as part of our international promotions program which is conducted annually, we have only selected 20 people as our winners, through electronic ballot System without the winner applying. These are your identification number :
    Ticket Number: 011425896/2012
    Serial Number: 3872/506
    Lucky Numbers:7/4/88/28/01/40/ APPROVE PAYMENT OFFICER: DR. LARRY SCOTT Tel: +447010306361″ PLEASE DO THE NEEDFUL SIR… Regards. JYOTSNA from Kolkata (India)

  27. I have been enjoying your product for as long as i can remember.Rarely if ever has there been a problem.Recently I purchased three six packs of dhristmas cans on 01/02/2015.To my surprise they product was flat.It was lot number49000 05235,purchased at Kroger on Flat Shoals Parkway 30034

  28. I’m just curious of why the cost coke has sky rocketed so much, a 24 pack of coca cola in Arkansas has reached the high cost of 9 dollars. We have been a loyal supporter of Coca Cola but now we have had no choice but to switch to a generic Walmart brand of Cola? JUST NOT HAPPY!

  29. what is unique code,which is to be sms to paticipate in samsung galaxy note 4 through sprite 1.25lts offer.

  30. I’m poet who is looking donation end of may for event I need drinks so I can give the winner end of event I will be happy to have respond from you thanks

  31. Why do I see in your coca cola life cans the R registration and also TM
    Why? Are there 2 different types of coca cola life sodas
    Where can I buy the one with the R symbol
    Does it taste different?

  32. As a Jew I used to buy coke products but not any more, because of your, company leader in the Middle East calling for a boycott of Israel!

  33. I love the fact that you put people’s names on the bottles. I have been looking for my husband’s name but haven’t been able to find it. His name is Lowell. Have you put it on any bottles? Also how about state’s names? My first name is Vermont. I would love to see that plus I think a lot of people would like to also see their states names. I would love a response to my two questions. Thank you

  34. Being in customer service myself I feel there is never enough praise when someone does a awesome job . Just saying I have had 3 times contacting your x’s dept and they are alwYs awesome .

  35. I do not like the newer lid-size that you have put on the 20oz soda bottles….I can not get a GRIP on the handle, as I am sure there are many others out there with the same problem. I know that are certain people that are able to open the bottle-lid, but I am NOT one of those. I also am certain that, with the smallness of the lid, there are many others with this problem….men, elderly humans. PLEASE MAKE A CHANGE ON THIS ISSUE.

  36. I’m so disappointed by coca cola service since 2 months ago I reported that my fridge is not working until now I’m still waiting a call every day but nothing changes and my order doesn’t come in time

  37. why can’t I find the new Christmas bottles mr. ms clause and all the raindeer in red bottles ??????????????please contact me—-if possible please contact me thanx—-joe peperato who can I call?????? again thanx /////////

  38. Please help me with consent to use Diet Coke in my science fair experiment for how temperature affects eruption height with Mentos. Thank you!

  39. I sent 3 e-mails to coke and I have not received an answer. In am very up set that being a family that has drank Coke our entire lives, That is how we are rewarded, by being ignored. Myself, my wife and my daughter have spent timeless hours putting the rewards #’s from you bottle cap codes. On 12/16/15. Coke rewards, which I assume you have someone else do had a promotion for a free 12 pack of coke, diet coke etc. I claimed 5, my wife Mary Bonner claimed 3, my daughter, Barbara Force claimed 3 for a total of 11 free 12 packs. Their website says that they were claimed and shipped and would arrive in 5-6 weeks. They never came so I e-mailed them and was told that I was not getting them but they would return my points which is not even worth 1 -12 pack without the Christmas promotion. I went on their facebook page and posted my story and it was removed. I am going to talk to my consumer advocate on CBS channel 2 in NY to tell this story and now I am being ignored by COKE also. I was promised 11 -12 pack free coupons and I will not stop until I get them. I hope that you would respond to this final e-mail, You have my e-mail and phone # below.
    Wayne Bonner

  40. I sent 3 e-mails to coke and I have not received an answer. In am very up set that being a family that has drank Coke our entire lives, That is how we are rewarded, by being ignored. Myself, my wife and my daughter have spent timeless hours putting the rewards #’s from you bottle cap codes. On 12/16/15. Coke rewards, which I assume you have someone else do had a promotion for a free 12 pack of coke, diet coke etc. I claimed 5, my wife Mary Bonner claimed 3, my daughter, Barbara Force claimed 3 for a total of 11 free 12 packs. Their website says that they were claimed and shipped and would arrive in 5-6 weeks. They never came so I e-mailed them and was told that I was not getting them but they would return my points which is not even worth 1 -12 pack without the Christmas promotion. I went on their facebook page and posted my story and it was removed. I am going to talk to my consumer advocate on CBS channel 2 in NY to tell this story and now I am being ignored by COKE also. I was promised 11 -12 pack free coupons and I will not stop until I get them. I hope that you would respond to this final e-mail, You have my e-mail and phone #
    Wayne Bonner
    100 Susan Lane
    Circleville NY,10919
    wtb@hvc.rr.com
    845-609-7191

  41. I bought a coca-cola bottled fanta here in nigeria (Ado -ekiti)on the day of 3rd of march 2016, as am about to open it for drinking, behold its full of particles (dirt) inside of it and I haven’t open it. I decides to let you aware of it before taken it to SON or NAFDAC

  42. PayPal, Apple, Coca-Cola Reject N.C. ‘Bathroom’ Law But Do Business Where Gay Sex and Cross-Dressing Are Illegal
    By Michael W. Chapman | April 13, 2016 | 5:48 PM EDT

    (CNSNews.com) – Although many large businesses, including PayPal, Apple, Microsoft, and Coca-Cola, have criticized North Carolina’s new locker room and bathroom law as “discriminatory” to LGBT people, those same four corporations do business in Middle Eastern countries where homosexual conduct and cross-dressing are illegal.

    In Saudi Arabia, for instance, homosexual conduct is “punishable by death or flogging,” according to the U.S. State Department. In Kuwait, practicing homosexuals can face prison terms up to 10 years; cross-dressers can go to prison for up to three years.

    PayPal, Apple, Microsoft, and Coca-Cola do business in both Saudi Arabia and Kuwait.

    Despite the anti-gay laws in those two countries, neither PayPal, Apple, Microsoft, nor Coca-Cola would tell CNSNews.com if they opposed those laws; whether they would publicly ask that those laws be repealed; whether it is hypocritical for them to oppose the North Carolina law while doing business in Saudi Arabia and Kuwait; and why, since they are committed to LGBT rights, they conduct business in countries where homosexual acts and cross-dressing are illegal.

    On March 23, North Carolina Gov. Pat McCrory signed into law HB2, the Public Facilities Privacy and Security Act, popularly known as the bathroom bill. The law basically says that all public bathrooms and locker rooms are single-sex facilities; men must use men’s rooms and women must use women’s rooms; sexual identity is based on biology, what is stated on one’s birth certificate.

    Private businesses and establishments can set their own bathroom and locker room rules. And if a transgender male or female has surgery to change their sexual anatomy and this is changed on their birth certificate, then they can use the bathroom that matches their “new” sex.

    The law also states that public facilities may designate single-occupancy bathrooms as single sex or uni-sex.

    That law is opposed by homosexual activist groups, such as the Human Rights Campaign (HRC) and Equality North Carolina (ENC), and their allies.
    A letter from the HRC and ENC was sent to Gov. McCrory explaining why HB2 apparently is discriminatory against LGBT people. Representatives of more than 140 companies signed onto the letter. These included PayPal, Apple, Microsoft, and Coca-Cola, as well as Google, Levi-Strauss & Co., Barnes and Noble, Kellogg Company, Twitter, GE, YouTube, LinkedIn, Reddit, Uber, Whole Foods, Marriott, Starbucks and Facebook.

    The letter states that HB2 “overturned protections for LGBT people and sanctioned discrimination across North Carolina,” and does not reflect “the values of our companies ….”

    It further states, “The business community, by and large, has consistently communicated to lawmakers at every level that such laws are bad for our employees and bad for business…. As companies that pride ourselves on being inclusive and welcoming to all, we strongly urge you and the leadership of North Carolina’s legislature to repeal this law in the upcoming legislative session.”

    PayPal CEO Dan Schulman also said in a separate statement that because of HB2, PayPal would not build a new operations center in Charlotte, which would have employed 400 people. “The new law perpetuates discrimination and it violates the values and principles that are at the core of PayPal’s mission and culture,” said Schulman.

    “PayPal is known to be a supporter of LGBT rights,” he said. “The company earned a 100% ranking on the Human Rights Campaign Foundation’s 2016 Corporate Equality Index, a national report on corporate policies related to LGBT workplace equality.”

    Despite their opposition to North Carolina’s bathroom bill and their apparently strong support for LGBT rights, PayPal, Apple, Microsoft, and Coca-Cola do extensive business in the anti-gay countries of Saudi Arabia and Kuwait.
    The U.S. State Department’s 2015 Human Rights Report on Saudi Arabia says, “Under sharia as interpreted in the country, consensual same-sex sexual conduct is punishable by death or flogging, depending on the perceived seriousness of the case. It is illegal for men ‘to behave like women’ or to wear women’s clothes, and vice versa. Due to social conventions and potential persecution, lesbian, gay, bisexual, and transgender (LGBT) organizations did not operate openly, nor were there gay rights advocacy events of any kind.”
    In addition, the report states, “In June authorities arrested several persons in Jeddah following raids on two parties involving LGBTI individuals. In July a Twitter account associated with the CPVPV announced a $25,000 fine for an international school that had painted rainbows on its building, calling them ‘emblems of homosexuality.’”

    In 2014, the “Medina Criminal Court sentenced a 24-year old man to three years in prison and 450 lashes for soliciting sex with other men using Twitter.”
    In the 2015 report for Kuwait it says, “Consensual same-sex sexual conduct between men and cross-dressing are illegal. The law punishes consensual same-sex sexual activity between men older than 21 with imprisonment of up of to seven years; those engaging in consensual same-sex sexual activity with men younger than 21 may be imprisoned for as long as 10 years. No laws criminalize sexual behavior between women.

    “The law imposes a fine of 1,059 dinars ($3,530) and imprisonment for one to three years for persons imitating the appearance of the opposite sex in public. Transgender persons reported harassment, detainment, and abuse by security forces. A human rights organization reported that authorities incarcerated two transgender persons due to their transgender identity.”

    “Police arrested seven cross-dressers and gay men in September after allegedly breaking up a party at a private residence,” states the report. “Police reportedly obtained a warrant, raided the residence, and charged those arrested with engaging in immoral activities…. LGBTI organizations neither operated openly nor held gay pride marches or gay rights advocacy events.”
    On its PayPal Global webpage, the company lists the many countries where its services are available, in Africa, the Americas, Asia Pacific, and Europe. The top of the page says, “We get where you’re coming from. We are available in 203 markets and 26 currencies. Spend and receive safely over borders and language barriers. We’re here for you, wherever you are.”

    Among the many countries listed in the Asia Pacific region for PayPal are Kuwait and Saudi Arabia.

    Click on the Kuwait link, and it takes you to a page that says (in English, French, or Arabic), “We’ve got you covered. … Shop with peace of mind, we protect your eligible purchases. If your order doesn’t arrive or isn’t as the seller described, we can help you get your money back.”

    The page also provides a link to “open a business account.”

    The link and page for PayPal Saudi Arabia is essentially identical to the one for PayPal Kuwait. Further searching on the PayPal website shows that the company also provides its “commercial payment fees for Saudi Arabia,” the amount that businesses have to pay to use PayPal’s services.
    Coca-Cola is a major business in the Middle East. In Saudi Arabia in particular, in addition to sales, the company operates a bottling company in Riyadh. It is a joint venture with the Olayan Group and is called the Coca-Cola Bottling Company of Saudi Arabia.

    The bottling firm employs 1,400 people, maintains 30 sales depots, and delivers its products to almost 50,000 customers.

    According to Olayan, “Coca-Cola products now represent 40% of all carbonated soft drink sales in the region.” Coca-Cola products are advertised, distributed, and sold in Kuwait.

    Microsoft’s offices in Saudi Arabia are located at Al-Rashed Towers, 12th floor in Al Khobar.

    In Kuwait, theMicrosoft offices are at the Al Sahab Tower in Kuwait City.
    For information on Apple in Saudi Arabia and Kuwait, click here and here.
    CNSNews.com contacted the press offices of PayPal, Coca-Cola, Microsoft, and Apple by e-mail and telephone asking them to explain their opposition to North Carolina’s bathroom bill while simultaneously conducting business with Saudi Arabia and Kuwait where homosexual behavior is illegal, and where gays and transger people are imprisoned.

    None of the companies answered CNSNews.com’s questions. A PR person at Microsoft, however, did respond by e-mail, saying she had “reached out to my colleagues and will follow up with you as soon as I have more information.”

  43. Concerned about product,
    Just purchased three boxes of Coke and Sprite. Upon opening the Coke box the first coke was twisted and caved in on four sides without a puncture. Upon opening the pull tab, I found the carbonation almost gone and flat. I poured it down the drain. Now at the end of this carton was another which I hope to send a picture of. Two in one box to pour down the drain? Not sure if I want to waste money on this product. How do two crushed cans get into the middle of eight other cans without damage to them?

  44. Date: 05/26/2016

    At this time I haven’t received a satisfying response from Coke Company on my disgusting experience that’s keeps me sick. Therefore, I will proceed with a formal claim accordingly.

  45. I got a sms ” you are the mega jackpot lotto program winner”, please say to me it’s true or fales?
    thanks!

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