Contacting Coby Customer Service Center
Coby is an electronics company that sells audio, computer, photo and headphone equipment. The consumer website gives specifications for all the products current available from Coby, but it also provides technical and consumer support. The information provided is pretty straightforward with customer service phone numbers, emails and a mailing address.
When contacting Coby customer service choose between the technical and consumer support contacts. Technical customer service is there for when customers are having trouble with installation and product use. Consumer customer service is available for all other non-technical issues.
Phone Contact Numbers
There are multiple Coby customer service phone numbers and many have different hours of operation. We’ve listed the hours of operation next to the phone numbers for your convenience.
- TVs and MIDs US: 1-877-302-2629 (9 AM to 9 PM Mo to Fri ET)
- TVs and MIDs Canada: 1-855-542-8917 (8 AM to 8 PM Mon to Fri ET)
- General Support: 1-800-727-3592 (8:30 AM to 5 PM Mon to Fri, 9 AM to 5 PM Sat ET)
- Corporate: 1-800-688-2629
- Local NY Corporate: 1-718-416-3300
The corporate address for Coby customer service is the only address listed. Since you’re contacting the corporate office, include contact information, product description and model number to speed up the response from customer service.
Coby Electronics Corporation 1991 Marcus Ave Lake Success, NY 11042
The US website for Coby customer service can be found at http://www.cobyusa.com. There are long descriptions for most of the products with pictures and detailed specifications. The customer service page is located under the Contact Us link.
If you are a social media person, you can connect with Coby on the most popular social media sites.
Customer Service Email
Customers connecting with Coby customer service need to choose between the technical and consumer support email forms. Remember, technical is for technical questions about the product and product use, not about pricing, availability and other general questions and comments.
Customers should be prepared to not speak with a customer service agent if they do not have the following information, product serial number, receipt or invoice number. When we spoke with the customer service agent, we wanted to ask a few questions, but could not proceed unless we had one of the three pieces of information.
This is not how customer service should work. We will have to rely on the information sent via email to inform customers of the level of customer service. Were you able to contact the customer service team? Would you like to voice your experiences with us below? Shout out your thoughts.