coby

Contact Coby Customer Service

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Contacting Coby Customer Service Center

Coby is an electronics company that sells audio, computer, photo and headphone equipment. The consumer website gives specifications for all the products current available from Coby, but it also provides technical and consumer support. The information provided is pretty straightforward with customer service phone numbers, emails and a mailing address.

Contact Info:

When contacting Coby customer service choose between the technical and consumer support contacts. Technical customer service is there for when customers are having trouble with installation and product use. Consumer customer service is available for all other non-technical issues.

Phone Contact Numbers

There are multiple Coby customer service phone numbers and many have different hours of operation. We’ve listed the hours of operation next to the phone numbers for your convenience.

  • TVs and MIDs US: 1-877-302-2629 (9 AM to 9 PM Mo to Fri ET)
  • TVs and MIDs Canada: 1-855-542-8917 (8 AM to 8 PM Mon to Fri ET)
  • General Support: 1-800-727-3592 (8:30 AM to 5 PM Mon to Fri, 9 AM to 5 PM Sat ET)
  • Corporate: 1-800-688-2629
  • Local NY Corporate: 1-718-416-3300

Mailing Address

The corporate address for Coby customer service is the only address listed. Since you’re contacting the corporate office, include contact information, product description and model number to speed up the response from customer service.

Coby Electronics Corporation 1991 Marcus Ave Lake Success, NY 11042

Official Website

The US website for Coby customer service can be found at http://www.cobyusa.com. There are long descriptions for most of the products with pictures and detailed specifications. The customer service page is located under the Contact Us link.

If you are a social media person, you can connect with Coby on the most popular social media sites.

Customer Service Email

Customers connecting with Coby customer service need to choose between the technical and consumer support email forms. Remember, technical is for technical questions about the product and product use, not about pricing, availability and other general questions and comments.

Our Experience

Customers should be prepared to not speak with a customer service agent if they do not have the following information, product serial number, receipt or invoice number. When we spoke with the customer service agent, we wanted to ask a few questions, but could not proceed unless we had one of the three pieces of information.

This is not how customer service should work. We will have to rely on the information sent via email to inform customers of the level of customer service. Were you able to contact the customer service team? Would you like to voice your experiences with us below? Shout out your thoughts.

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Rating: 1.6/5 (11 votes cast)
Contact Coby Customer Service, 1.6 out of 5 based on 11 ratings
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65 Comments on “Contact Coby Customer Service
  1. I think coby kyros & the employees sux! I have been lied to & can never get intouch! DO NOT EVER BUY A COBY KYROS! THEY ARE JUNK!!

    • I think Coby Kyros needs to stop selling their products! They are junk and their website is no use when none of the numbers are a working number!!! I have tried and tried to get a hold of somebody…they have my granddaughters tablet and I can’t get any info on it. I am very irritated with their so called company!

    • What do u have to hide? If u r a trusworthy company dealing with the public, u should be open about ur business. Why can’t we get in touch with your staff if ur product is not functioning? That’s misleading. I’m going through the same headache as the previous customers and something needs to be done. Or LAWSUIT????????

  2. I got my sons 2 coby tablets they are not working correctly no response I have emaiiled and tried to call. Bad customer service.

  3. coby company is not a great company to deal with because I sent off a ipad because the screen was jumping spoke to coustomer service rep and I was informed to mail off and it would get repaired also to mail a money order so that they can sed back to me after repairs were complete and for some reason now I still did not get my ipad back its been 3 months now there is no way to contact them only threw email and I did an still no reply this is very unprofessional company and is a gimmic

  4. i have sent my tablet to be repaired, it has been almost four months now, i cant get ahold of anyone and no one has tried to reach me. i sent them a money order to send the tablet back too. i am very angry!!!! do not buy coby products!!!!!

  5. I sent my coby tablet in for replacement four months ago and haven’t received it back, I was told that it would take six weeks and now four months later I have yet to receive my tablet back. All I ask for is what I paid for and I don’t think that’s to much to ask for and it’s bad business on the part of coby for the customers not to be able to reach them.

  6. I returned my coby tablet in April along with a $15 money order and have not received it back.I was told in June that my name was on the list for my tablet to be returned. I never received it so I called them again in July and they told me the same thing. Now none of their numbers work.

  7. I wanted to speak to someone about my Kyros 7 Inch Tablet. And I Can’t Contact with any of the available Numbers. My Tablet needs repairing and I cannot reach anyone at Coby. I think they are a bad business place. and they have bad products. I bought their products two times. The Store that i bought it from replaced the first one; now the second one has gone out. And i seem to cannot contact anyone at Coby.

  8. the first coby mid9740 tablet I had froze up with less than 10 hrs use. Sent it back and begged them not to replace it with yet another junk tablet. Even offered to pay extra for a tablet that would actually WORK! They sent me back the same tablet and OF COURSE, it’s a piece of junk too. Now the screen flickers and half of it’s white. I think we consumers that have been ripped off by this bogus company should file a class action suit to try to recoop SOME of our hard earned money. COBY IS A JOKE and should be ashamed of all the consumers they’ve ripped off!!!

  9. I got coby tablet for my son andwas told to send back with 15 money order that was back in may cant talk to know so we have been all summer and that crap i have to buy a new for him someone should help

  10. I think it’s sad that you paid for something that didn’t work and sent it in for replacement and never get it back, I sent my tablet in back in may of this year and haven’t received it back I called them and they said they received it, I was told it would be a six week wait before i received it back well it’s been six months and to find out the company went out of business I am beyond pissed. I have written letters to the company emailed them and phoned them and never once did I get the feeling that they were going out of business, I want my tablet back or a refund.

  11. Very very discouraging. I have a Kyros tablet that we used for a week and now it won’t turn on. I work at a College and had my IT guys look at it and there is nothing they can think of to help. This product is absolute junk!!! I too feel this company sells nothing but cheaply made products and they know it too. Why else would they be so unwilling to provide working phone numbers or any way to contact them? Pathetic!!

    • Coby Electronics went out of business earlier this year. The company Gordon Brothers Group purchased Coby but at this time is not honoring any warranties. So anyone needing a repair or fixing a product should not send it in with any money order.

  12. I bought a coby 32″TV a year ago and now they have a RECALL on them, I don’t have my recieipt for proof of purchase. What am I suppose to do with this TV

  13. I have been trying for days to get in contact with you and just read the comments of other people.
    Please let me know if there’s anything that can be done.
    I bought a Coby Kyros tablet for a Christmas gift and it hasn’t worked from the beginning an past the 30 days for me to send it back.
    I am trying to see how to return it and get a new one or money back.

  14. Coby t.v.s have been recalled,received a card explaining problem and to return the t.v. to hhgregg, where I was told it serial number was not correct. This is the fourth t.v. we have had a problem, smoking or shutting itself off. It costs me $37 plus a $30 money order for return postage and now stuck with a junk t.v…consumer fraud and better business bureau will be hearing from me…

    • my children gave me a coby tv for Christmas 9 months ago, and the thing keeps powering off, and I have to power on every 5 minutes or so, I had the cable tech come and check my cable and there was no problem there, he said it was the tv and I have 4 other TV’s in the home (not coby’s) that I am not having problems with. I have e-mailed this people but have not had a response yet, the 8773022629 # listed is not helpful and the website cobyusa.com has absolutely nothing on it other the COBY. We as consumers need to get together and prosecute this company for fraud

  15. This is my first experience in trying to contact a “Large ” company without any active numbers!What kind of operation do you people run?

  16. dont worry it will come i went through this with all three of my tablets it will come one of mine took 6 months and it broke after two months and they replaced that one too some companys would not act like this and yes i was very mad i called every monday afternoon to see if it was on the mailing out list for that week good luck everyone

  17. I brought a coby kyros md7150 my screen got broken.what I wanted to know can the screen be fixed or can your company send me a new one?

  18. I agree with the previous customers. Coby should stop selling their stuff because their customer service is BS and them not some!

    • the worst cust serv ever. not one of their 4 numbers gets you to a serv rep. I give up which is what they want. never buy their products…ever!!

  19. I bought a Kryos tablet for my husband and he used it two or three times and put it away in a drawer for safe keeping. and now it won’t charge. any suggestions? If not i just wasted my money because I am not paying you $30.00 onlune for you to answer a question, that’s BS.

  20. Purhased a coby LEDTV 2426 After purchase tv cuts out. Now they out of business and the company that purchased them is not honoring warranties. I think that the corporate level idiots should be put in jail. Especially those in the U.S. Another scam and the Justice Department will turn the other cheek.

  21. To whom it may concern I bought one of your tablets a couple of months ago. For my niece as an early birthday present.. about a week ago she drop it and the glass crack and she can not get into it . I was told to contact you and see if you could help and I find all you filed bankruptcy. I don’t know if there’s anything you can do about this what if there’s any help you can give me give me so I can get my nieces tablet fixed I would deeply appreciate it. I do have the box and receipt door I bought it at so they can do nothing. Todd Sylvester

  22. the worst cust serv ever. not one of their 4 numbers gets you to a serv rep. I give up which is what they want. never buy their products…ever!!

  23. the worst cust serv ever. not one of their 4 numbers gets you to a serv rep. I give up which is what they want. never buy their products…ever!!

  24. i have a coby led tv that shuts off as soon as u turnit on i cant get ahold of anyone nor can i get any awnsers

  25. Yes I have a 32 inch that keeps shutting itself off what type of company is it that you can’t get to speak with a live person

  26. Poor customer service wrong numbers. Don’t know if this company Coby really exist don’t buy any of their products

  27. Yes colby sucks. I bought mine on time and still have to pay each month for a broken device. You can’t get any help from the phone numbers and are not honoring warentys.

  28. I have a coby 9042 purchased last november, but now theres no poer, charging slot and usb slot is not functioning…. NO POWER AT ALL…. also the speaker is not functioning.. what is the bestvway tobdo withbthat tab? plase do reply..

  29. i purchased a 7in ice-cream tabley a yr ago at hhgreggs in ciillicothe, ohio. it was a coby on sale, but when i opened it, it came on, but low battery or etc. i took it back, said because i first time, i did not buy a warranty, they could not recommend me help, it wasnt any good. they really were rude. we spent over 3000.00 there for 3 camers, 3 tvs, etc. i bought a coby flat screen tv , radio combo there with never a problem with coby. they recommended, buy another would be cheaper. my business with them is over, but advertising for them. any suggestions for one i never got to use? just my luck i guess.

  30. Really disappointed!! Cannot even get in touch with Koby. Is this a trick? Dose your customer service really exist? I’m afraid to leave my email; some travel agency trying to get in contact with me!

  31. I agree this is a cheap product do not buy one. I got one and uses it until the battery ran down now it won’t charge and tech support was no help. Buy another bra kl.

  32. I purchased a Coby MP3 player at the airport…I’ve followed all instructions, and I have to plug it into my computer, after which it will appear on the desktop like any other external storage media type unit…. but NO computer I plug it into will recognize it.

    I’ve emailed customer service and had the email mailer-daemon returned, and every number I call for them is either invalid, cuts me off after a bunch of bs recorded messages that have nothing to do with anything, or there is a nonstop busy signal.

    VERY upset with this Coby problem. And I will be making sure EVERYONE I know, knows to not buy ANY Coby product. ( and I know a LOT of people )

  33. The Coby 939 unit we received does not work!!! We have tried all numbers on the paperwork but they DO NOT WORK!!! The tech service was of no use.

  34. THIS COMPANY SUCKS!
    NO CUSTOMER SERVICE WHATSOEVER!
    I BOUGHT A NEW TABLET AND IT DOES NOT CHARGE!
    SELLER SAYS I HAVE TO CONTACT COBY CUSTOMER SERVICE TO GET HELP, THERE IS NONE!
    BE AWARE WHEN YOU BUY ANYTHING FROM COBY.
    AGAIN THEY SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  35. I have one our Tabets Coby Kyros and where pug it in 2 charge it need’s a new one in it. So pezl Get back 2 me soon.

  36. This isn’t even the customer service line. Nowhere on the internet am I able to find the customer service line.

  37. I agree with all the reviews that I have read and not one is positive. This is a bad company. Do not buy a Coby product.

  38. I purchase a Coby TV from Shopnbc the TV stop working can’t give money or new TV . Per Shopnbc company is out of business, can you beat that, who cares about the work people no one.

  39. I have tried to contact you people on all the Nos. on your web site, nothing works. The same goes for your COBY Kyros MID9740. This went out after less than one year. It is obvious I can get no support from you. I will purchase another pad, but be assured it will not be a COBY.

  40. I have a Coby Kyros Internet Tablet. I am having problems and I have called every phone number and all of the numbers have disconnected or I get someone that does not deal with Coby Tablets. I want a service tech to call me asap this problem has gone on for approximately one month. I cannot use my tablet.

  41. I agree with all previous customers – Coby should stop selling their stuff. Maybe we should start a class action lawsuit against this company for FRAUD!!!! It shows they have a website, which they don’t,, shows they are on facebook,,,, they aren’t. I can’t use my tablet either, they suck!!!

  42. I am tired of calling this company before the warranty up and no one respond to me via email or call you guys are a rip off and making us hard working parents buy your products for gifts for our kids and it don’t work and not even a call back you guys need to be put out of business I am mad ass parent right now

  43. A visitor to my home adjusted the color on my 32″ television and I need help to re-set it. I have called every numbers in the manual including the Canadian # also, what the heck is going on.The # are company offer free cruise or $100 free gift card w/ 4.95 fees that not free if you pay a fee.I can not get in touch with COBY electronics about my television. PLEASE SOMEONE,I need a working phone numbers.

  44. Never again will I buy anything that has coby on it. Their customer service is plain stupid. That is if you get to talk to anyone. This is not right for any company big or small. I’am putting my in the trash right now

  45. I think this so called company shold be outlawed in the united states and sued for selling inferier products and claiming to have a tecnical department.They dont even have a cusomer service department.They only have a promotions department that doesnt even know any numbers for tecnical department. Hell the damn so called corparate department number isnt even in operation.My opinion is a class action lawsuit to ban this company from the united states.But at best im going to write all the corparate companies i can find that sell these products and ask the corparate offices to try to find a number for tec support or customer service and im very tenatious.

  46. This is the sorriest so called company i have ever tried to contact.They do not have tec support nor do they have a customer support they only have a promotion department that want to get your credit card number. In my opinion its a scam set up for identity thieft. They should be banned from selling in the united states. better yet i,ll just contact every store that i find that sells the products coparate offices and ask them to call the tec support and customer support and have them call me if every person that is dissatified with this company does this not 1 single retailer will want to carry thier product any longer well got lots of calls to make and lookup.And to coby im very tenatious so dont think i will give up.Im so tenatious i had my state refund me 3000 dollars just to never have to hear from me again. If that doesnt work well mabye a class action suit will open this so called corparations eyes.

  47. MY COBY MP827 IS NOT WORKING DOES THIS MP 827 HAVE TO WORK WITH A MEMORY CARD I cannot get anything work taking pictures set time calendar date, setting radio using video dv how to save time and calendar date there no buttons to save anything nothing seems to be saving or even working touch screen not working u have to press screen really hard like it would break booklet not explaining anything can you email me back some answers to these problems ASAP
    THANKING YOU IN ADVANCE

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