Contact Claro Customer Service
Contacting Claro Customer Service Center
Claro is a cell phone company for residents of Puerto Rico. The company has a tumultuous customer service history with a long list of customer service complaints on consumer report websites. Among the customer service complaints are reports of difficult repairs, impossible cancellations and long wait times with multiple transfers from one Claro customer service representative to another.
Phone Contact Numbers
Claro customer service phone numbers are dedicated to specific departments. Contact the customer service department number associated with the department you need to reach.
- Customer Service: 1-787-775-0000
- Customer Service from Your Mobile Phone: *611
- Hearing Impaired: 1-800-981-2050
- Small Business Standard Phone Support: 1-787-281-4600
- Small Business Mobile Phone Support: 1-787-281-2500
- Sure Corporate: 1-787-281-4600
- Sure Government: 1-787-793-6565
- Sure Customer Service: 1-787-763-3333
- Maintenance Contracts: 1-787-775-0000
- Mobile Customer Service (US and Virgin Islands): 1-800-981-2355
- Directory: *411
You can write to Claro customer service at the office in Puerto Rico. This address is not the payment address. There is no mailing address for payments listed on the official website.
Claro Puerto Rico1515 Franklin D. Roosevelt Ave. Guaynabo, PR 00968
The official website for Claro customer service, products and services is located at http://www.clarotodo.com/. The website is in Spanish, so you will need to translate the page if you do not speak or read Spanish. Not all of the pages can be translated, so customers in the United States may have to call the customer service center for more information. In addition to customer service options, the official website offers details about each of the phones available to customers as well as information on home phone and Internet services.
Customer Service Email
The email form for sending feedback to Claro customer service is located at http://contenidos.clarotodo.com/wps/portal/pr/pc/personas/nuestra-empresa/contactenos/buzon_sugerencias. There may be an alternative contact form available for Claro customers once they have logged in to their account on the official website. You can log in to your online account at http://www.clarotodo.com/
Claro customer service is available to customers from the United States. You must press 2 to listen to the call in English. If you press 0 twice your call will be transferred to a customer service agent, but the agent spoke Spanish, not English. If you are calling for English customer support you will need to listen to all of the options. Press 1 for Internet offers, 2 for roaming assistance, 3 for technical support or 4 to report lost or stolen equipment. We pressed 3 for technical assistance and 2 for other equipment (you can press 1 for iPhone). After waiting on hold the customer service representative answered the call in Spanish again. When we asked for an English-speaking customer service agent the agent disconnected the call. We called back and we were finally able to reach an English-speaking agent, but only after having to ask a second time. The agent spoke broken English with a very strong accent.