Contacting Cingular Customer Service Center
When mobile phones first started gaining popularity a large number of companies started offering cell phones and plans. Cingular was one of those companies. As the market started changing, some companies did not have the money to keep up with customer service, advancing technology and other costly products and services. AT&T bought out Cingular and now manages the customers and the areas in which Cingular was once the primary cell phone provider.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
- Cingular Customer Service: 1-800-225-5288
- Wireless: 1-800-331-0500
- GoPhone: 1-800-901-9878
- Uverse: 1-800-288-2020
- DirecTV: 1-800-288-1145
- Dish: 1-866-722-7500
- Phone and Internet: 1-888-757-6500
- Spanish Customer Service: 1-800-559-0500
Mailing Address
Cingular customers must now contact AT&T by mail. If your communication is in regards to Cingular wireless, note that on the address label and in the communication.
AT&T CorporateAttn: Cingular Wireless Customer Service208 South Akard StreetDallas, TX 75202
Official Website
If you visit the official website for Cingular at http://www/cingular.com, you will be taken to http://www.att.com/shop/wireless.html#fbid=HZk3OOfVoa8. The website address automatically forward to the AT&T shop. From there, you can enter your current zip code to access deals and offers in your area, even if the area was once covered by Cingular. If you already have an account that started as a Cingular Wireless account, your account access information should be the same.
Customer Service Email
The customer care department does not openly share a contact email, but we managed to find one email address that may be useful to former Cingular customers.
- Customer Service: customercare@tech360.att-mail.com
As you can see, the email is a tech email, but we have tested this address before and received communication from the customer care department. It took three attempts to finally receive a response, but when we did that response came within one hour of the original email.
If you have a technical question about your cell phone you could have a longer wait time as the problem is investigated.
Our Experience
When we called the main customer service phone number for Cingular/AT&T, we were greeted with an automated system. We pressed 3 to reach customer service. Pressing 0 does not push you through the system. We were asked what department we wanted so we pressed 2 for billing. That took us to another automated system that asked if we needed home phone or credit card support. There was no option for wireless or other AT&T services using the main number. When we finally made it through to a customer service representative we asked about old Cingular wireless accounts and the agent gave us the phone number for AT&T wireless customer service.
(2 votes, average: 1.00 out of 5)
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We went to our local Cingular store in savannah TN and Amanda Cole and Alison were fantastic. On a scale of 1 to 10 they were both 100’s. I hate messing with phone places but these 2 women were exceptional. She took care of me and my family, Amanda, & Alison assisted. I will be a customer for life because of them. Keep those ladies employed for once people know what they are doing.
Thanks
David clark
We went to our local Cingular store in savannah TN and Amanda Cole and Alison were fantastic. On a scale of 1 to 10 they were both 100’s. I hate messing with phone places but these 2 women were exceptional. She took care of me and my family, Amanda, & Alison assisted. I will be a customer for life because of them. Keep those ladies employed for once people know what they are doing.
Thanks
David clark
I spoke to someone and ask the question why is it my local mobile carrier is saying my phone was roaming from cingular express and not AT&T their panther company for roaming abroad so hence the reason they could not pick up on it while in the U S ? My question was to your customer service rep was what’s the difference between the 2 companies but I got no answer.
I went to the US on a 6 day trip only to be told when I get back that I had a phone bill from your company for almost $8 thousand US which for the life of me I cannot pay,I spoke to a customer care person and they were no help.i am fed up with you all and I am currently doing a lot of complains with some sites in your country who’s is willing to go public with this.
I am getting calls from 386-424-7002, a local number, listed as Cingular Wireless. They are calling me in regards to interest rates on my credit cards. I am in a position to not pay interest rates and is not interested in this. The agent was very rude. Please inform me or I will take legal action, this is not the first time, it has happened several times. I do have ATT services, as you can see from my email.
Sounds like a phishing scam. I never talk to any cold call about my credit cards. Any cold call asking for c. card info is a red flag:DANGER.
All I need to know is if I can use an old cingular GSM phone as only a camera and computer without connecting to a phone service. I’ve tried about every search question I know, short of signing up with some Q & A site.
The store in Centerville ohio is just wonderful!! Nik was super helpful!! All the employees are just wonderful there! Thanks for having such awesome people to help us out!
Do you still provide service for flip phones
I have a home phone number that was taken by Cingular Wireless without my permission. I have been in contact with Fairpoint Communcations (my home phone carrier) because my home phone was not working. First, I would like to know why this was taken without my permission by this company and second, I want the number back. Please respond
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