Contacting Cinemax Customer Service Center
Cinemax is a premium television channel owned by Time Warner and operated by HBO. Customers with certain cable, Internet and mobile phone plans have access to Cinemax, though typically the channel is part of a premium package that charges more for premium movie channels.Click here to leave a comment about your customer service experience.
You won’t find any contact information for Cinemax customer service on the Cinemax website. The site is for connecting fans with their favorite televisions shows and marketing the channel to new potential subscribers. If you want to contact customer service about Cinemax, you’ll have to address HBO.
Phone Contact Numbers
- Customer Service: 1-212-512-1000
- Time Warner Corporate: 1-212-484-8000
If you’ve ordered merchandise from the Cinemax store, there is customer service contact information available. Online order customer service is available from 7 AM to 1 AM (ET) daily.
- Online Order Customer Service: 1-866-316-4814
The Cinemax customer service address is the HBO corporate address. HBO corporate is located in New York.
Home Box Office CorporateAttn: Cinemax Customer Service1100 Avenue of the AmericasNew York, NY 10036
The company behind HBO and Cinemax is Time Warner, so we’ve included the mailing address for Time Warner as well.
Time Warner1 Time Warner CenterNew York, NY 10019
The official website for Cinemax is located at http://www.cinemax.com/. The site does a great job of showing off Cinemax shows with clear pictures and show previews. Customers can learn what movies are due on tonight and access schedules for days in the future. What customers cannot do is find contact information for Cinemax customer service unless they are ordering from the Cinemax shop.
Customer Service Email
While we could not find a contact email for Cinemax the channel, we were able to find a contact form for the Cinemax shop here http://store.hbo.com/info.php. Click on the Contact Us link under the Contact Us heading and then click on Ask a Question. We asked if there was any contact information for Cinemax. Even though we know the form is for shop communication, we were curious to find out if any other customer service questions would be answered.
Great companies are built on the backs of great customer service departments. Cinemax is a company with a great customer service department. We waited thought the typical automated system, but the best part of the call revolved around their attention to detail as it relates to our concerns. We asked the agent if Cinemax could play on mobile devices.
The customer service agent explained the service is available through Max Go. Customers will need to have a valid subscription and a compatible smart device in order to have the service work correctly. Did the customer service team go above and beyond, absolutely. Were you treated the same way? Comment below.