chuck-e-cheeses

Contact Chuck E Cheeses Customer Service

Contacting Chuck E. Cheese’s Customer Service Center

Chuck E. Cheese’s is a family-fun restaurant that offers pizza, fun and party games. The restaurant is well-known for being a cool place to hold kid’s birthday parties. Chuck E. Cheese’s is a franchise, so your local restaurant is privately owned and operated, though franchisees are required to follow a base set of rules when they sign the franchise agreement. Most Chuck E. Cheese’s locations are open from 9 AM to 10 PM Sunday to Thursday and 9 AM to 11 PM Friday and Saturday. Some locations may offer different hours, so call your local restaurant before visiting to check hours.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

You can use the Chuck E. Cheese’s phone number to contact the customer service department. The customer service department is open between 8 AM and 5 PM Monday to Friday and 7 AM and 3:30 PM Saturday and Sunday. All hours are CST.

  • Guest Relations: 1-888-778-7193
  • Corporate: 1-972-258-8507

Mailing Address

The main mailing address for Chuck E. Cheese’s customer service is the corporate office. It will take much longer to receive a response from customer service if you send a letter, but some customers feel more comfortable expressing problems via letter as opposed to calling an agent or emailing the customer service department.

Chuck E. Cheese’sAttn: CEC Entertainment, Inc. PO Box 152077Irving, TX 75015

Official Website

Visit http://www.chuckeCheese’s.com for information on parties, menus and food allergens used at all locations. Even though Chuck E. Cheese’s locations are franchised, all must offer the same menu – though prices will vary between locations.

Customer Service Email

Chuck E. Cheese’s customer service is available by email using the contact form at http://www.chuckeCheese’s.com/company-info/contact-us.php. The website claims the FAQs section is a faster means of answering common questions, so you may want to check the FAQs section before emailing customer service.

We contacted the customer service department by email and the Thank You page claimed a response will be received within 48 hours.

Our Experience

Our Chuck E. Cheese’s customer service experience was much better than we expected. The agent answered the call without an annoying automated system. Melinda, our agent for the minute, was happy to talk with us about food allergens and children’s parties. She told us that allergen-free foods were available and that our local restaurant would work with us to make the party as safe as possible, but the agent could not promise that NO allergens would be found on the equipment or inside the restaurant.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.6/5 (33 votes cast)
Contact Chuck E Cheeses Customer Service, 1.6 out of 5 based on 33 ratings
Write A Review
98 Comments on “Contact Chuck E Cheeses Customer Service
  1. I spent lots of money last night at chucke e cheese & it had to be 1 of the worst times ever. I was celebrating my daughters 5th birthday. We were approached 5 diffrrent times starting at 9:15pm telling us to start preparing to leave cause they were having their xmas party that night. 40 % of the games didn’t work, out of pic paper, no tickets, no balls for ski ball machine, paddle missing for air hockey & so on. POP was all over the floor at all times by the pop machine. Pizza was awful, over cooked, .i had to cut it myself & it was warm not hot. My little girl got knocked down by other BIG kids when chucke came out to throw out free tickets ( she only got 2). Then employees were coming in & smelling like WEED, they were out in their cars smoking it, manager smelt it on them also (jeff) & I was watching him, he told them that he could smell it on them & they ALL were laughing then the manager saw me looking at them & he began to walk away until I said I need corporate number to report this. If your gonna have your employees doing drugs then make sure you keep it off the property & away from children. I JUST CAN’T BELIEVE THAT YOU ALLOW YOUR EMPLOYEES TO USE DRUGS, NO DRUG TESTS WHEN WORKING WITH CHILDREN. SOMETHING NEEDS TO BE DONE ABOUT THIS & I DON’T BUT I WILL CONTACT THE B.B.B

  2. i was chuckie cheese for my nephews party he is special needs he got out was in parking lot alone . when brought back in by stranger . told manager they said would take care of it . the corporate office feels since we got money back all well this needs to addressed ,for safety of all children,

  3. I was at Chuck e Chesse in Kelso Washington and had the worst experence of all times at this CEC. I had five of my grandchildren with me and I was read for a great day with them. I had called the store and asked because I was having problems with printing a coupon. They told me I would just need to write down the numbers of the coupon code. So I went in and you know when my grandkids got there they wanted tokens fast and the manager there that went by the name cinnamon that was not wearing a name tag told me she needed to see the coupon. I had to go outside of the restraunt and pull the coupon back up on my phone because reception was bad in the store. I was getting very upset because the kids had to wait now over twenty minutes for me to pull up the coupon on my phone. Then I came back inside and showed her the code because I did not want to lose reception in the store. I then stood back in line to make my order. The manager said what was that code number. I was real upset now she already seen the coupon but wanted the code again. well I told her the code number I gave her the first time I had came in and would not honor that. Well I did end up buying two sets of coupons 100 tokens for 20 dollars and several drinks. But that was not the end of our bad service we recived. I spent over 80 dollars on my visit and when we went up to check out with our tickets the young girl that was helping us had used half of our tickets and then enformed us that she would be right back. She never came back to help us she went to kid check and we waited for someone else to come help us waiting over ten minutes for another employee to help us. My grandson bought a milar balloon and when we stepped out of the restraunt it flew away. no weight on the balloon. I will not ever go to this chuck e cheese again.

  4. Im very upset we came to bring our children to chuckee cheese spent over $300 and our coupons wasnt used and we had to wait 30 mins in the line to pick out prizes thanks for ur time

  5. I would like to start off by stating that we had a blast at our son’s bday party. We went to the Chuck E Cheese in Pico Rivera, CA. This is our 2nd year having our sons bday party there. Last year our hostess (Cynthia) was awesome! She was on to of every thing. She made sure we had drinks, plates, cups, hot pizzas available at all times. She was the hostess with the mostess. Since we had such a great time, we decided to come back this year. N guess who was our hostess this year!? Cynthia!!! We were soooo excited to have her host our bdat party again. Once again, she was on top of every thing. Making sure we had every thing we needed at all times. She made sure to have all of our guests involved in the bday singing n cake cutting. She was such a great host n I want to madge sure she gets credit for her excellent work.No one at our party had a bad experience, they all were complimenting Cynthias work. With that said, I’ll b back for many more parties (especially if Cynthia is our host). :)

  6. Very dissapointed in your Louisville Ky Hurstbourne store. We got the #4, two pizzas, four drinks, for us and our son. Upon sitting, some random lady grabbed our coins saying they were hers, she had the table reserved. after minutes of arguing and her realizing rhe store manager sat us there and they were indeed ours, she rudely walked away. We ate some of one, and took my son to play games. It was his first time there, and we drove from hodgenville, ky, about an hour away. As we were playing games, we realized half did not work but took our coins. They were busy, so we didnt ssay much. I figured we would get lots of tickets as we had 90 coins. Wrong. They did not double the tickets, he had 180, and that only allowed him a car, frog and bug that I seemed to pay 53.00 for that I could have gotten for a quarter out of a machine. So in going back to our table, our food and drinks were gone, and our jackets were thrown ti the side. The manager replaced one pizza, only to go back again to our table to find our things were moved to yet another table, jackets again thrown around.. it was a horrible experience and I feel a huge waste of money and gas. We will not be going back. That was highly disrespectful.

  7. It is very greedy of your company to charge 6.99 for a salad plus tax titles and Licsence. That would bring the total to almost 8.00 dollars . Are you really that greedy why don’t you disclose your salad profit margin to the public that way we can feel good about being ripped off and cheated

  8. I did not enjoy my experience at Chuck e Cheese. Besides having to wait for 5 minutes before checking us in even though we were the only people in line, we were FINALLY aloud to enter. There were unstaffed and only had two crabby seniors working the whole place. They need to get some new, young, FRIENDLY employees. The only good thing there was the pizza other than that there are less and less games, bad employees and slow service. Next time Chuck e Cheese will NOT be my first chose to go because I did not enjoy my experience!!!!!

  9. I drove two hours to take my 3kids to the savannah,ga chain where we were greated by the rudest employees ive ever seen.it was compleat joke how the staff hid from customers all the while no kind of crowd control what so ever.and when we waited 30 min to redeem tickets the employee told me i got to wait cause she was getting off leaving alot of folks waiting whinch in turn caused utter chos….i will never visit a chuck e cheese again unless this is made right i sspent alot of money last night to be treated like crap …..very very disapointed in savannahs work ethic

  10. My brother took my children to Chuck E. Cheese’s in Toledo, Ohio on Airport Hwy. When I got home that night my brother complained of his stomach hurting and everyone (except the baby) told me how bad the pizza, veggies, and fruit tasted to them. No one finished the pizza (never happened before). My oldest daughter said the oranges tasted like liquor. Everyone knows OLD oranges taste like liquor!! How could you feed CHILDREN bad food. Who does that????? ALl of Saturday my 5 yr old son and my 40 yr old brother vomitted and pooped off this bad food. Late Saturday and into Sunday my 18 month old vomitted and pooped. YOU SHOULD BE ASHAMED CHUCK E. What happened to your wonderful customer service???? We used to RAVE about you, now every time we leave we are shaking our heads. :) SHAME ON YOU!

  11. The Chuck E Cheese located in North Little Rock, Ar is horrible! Their wings are the size of chicken nuggets and the pizza tastes aweful! Also, they have very poor management! One manager, by the name of “Anthony” is EXTREMELY RUDE AND UNPROFESSIONAL! Several complaints have ben made on him, yet his attitude continues to STINK!Another one by the name of “GRAHAM”, seems to be very incompetent! He is almost as bad as Anthony! They also take advantage of their younger work crew as seeing both managers have been there for many years. One more, by the name of Tanner, also has a very bad disposition about himself! These people have been reported to their coorporate office by numerous people, yet, there hasn’t been any change! I would discourage anyone from going there! Plus, on the weekends, it’s so crowded, you can hardly move! I know they are way over the fire and safety code numbers as to how many guests can be in the building at one time! Nevertheless, their establishment is one I wouldn’t even want to take my dog to!!!! They seriously need to do some firing and hiring of some more friendly managers!

  12. I am having my daughters 7th birthday party at the chuck e cheese in Covina on San Bernardino Rd on May 4th, 2013. I already have over 30 people coming, both children and adults. Not all of the kids have RSVP’d yet, I am expecting more. I went and asked that some tables be reserved for me. I was refused any reserved tables unless I paid for a party package. I lost my job in October, and can not afford that for the amount of children I have attending. I am going to use coupons and buy all of the food and tokens for both the children and the adults that are coming. I am looking at spending at least $500 there already. I have been taking my kids there for years and do not like being treated like an unappreciated customer! My invitations have already gone out, or I would not be having my party there. I am expecting my last child this September, and will NEVER have his party there! All I asked for was some tables, they did not even need to be in the party area. They were still not willing to accomidate me. I just hope my daughter’s party is not ruined because we might not be able to get our tables together!!!!

  13. I just wanted to say that we had our daughters 3 rd birthday at the Brentwood, Ca Chuck E Cheese. Our party coach Blake was amazing along w the store manager. We had a wonderful experience. We were a party of 22 and the employees made us all feel so special. It was worth every penny spent. Blake was so sweet and went above and beyond. Dealing w 11 three year olds can be a challenge but not for her. I can’t wait to do it again next year. Thanks again ChuckeCheese in Brentwood Ca.

  14. since you one of your representatives have called me once I have been trying to get back in contact with her for a while now about something that happened at one of your locations. If you can please contact me as soon as possible.

  15. I just wanted to mention that we had my grandsons 3rd birthday at Chuck E Cheese in Irving, TX and Johanna was our hostess. We had to ask for everything that we needed. She would wander off and we would have to go around looking for her to ask for the things we needed. She did not have cake plates or plastic ware on the table. We had to ask for the adult cups & plates. The pizza was over cooked and hard. And we had to wait for that!! Several of the machines were out of tickets and several games were out of order without “Out of order” signs posted on the machines, so we were losing a lot of our tokens in machines that were not working. I feel it’s poor management to have machines not working properly or without signs to let their customers know, especially on a Sunday afternoon. I complained to the manager (Mike) about the service and he didn’t seem to care much. He said he was surprised about that, that Johanna was one of his best employee’s and I told him that surprised me. He offered me a free visit back with a free large pizza, drinks and 20 free tokens. I explained I wasn’t asking for anything for free. I wanted him to talk to Johanna and correct the problem so the next customer didn’t have to go through the same thing. He then went to help Johanna clean up the table and was making comments about “Everyone has bad days and today must be her day” and laughing. I don’t feel that was professional. Obviously he doesn’t take customer satisfaction very seriously, but I feel if I am paying that much money for a hosted party, I expect to get the service we paid for. I hope a manager within your corporate office can find this more important than the staff at the Irving, TX location. Your prompt attention is greatly appreciated.

  16. the Chuck E Cheese located at 139 Flatbush avenue
    Brooklyn, NY, 11217 in Atlantic Center Mall. This Chuck E Cheese is one of the worse Chuck E Cheese that I have been to. I live very close to this Chuck E Cheese but travel to other locations for better customer service and a sanitary location. The bathrooms have urine and toilet tissue on the floors and there is no soap or paper towel to clean your hands. I waited over an hour and a half for 1 pizza pie and wings. After an hour I asked about the extended wait and I was told “how do you expect us to find your table with all these people here.” I do understand that there are larger crowds at Atlantic Mall but that is no excuse for unsanitary conditions and discourteous customer service. Something needs to be done. When asked about birthday parties from my peers I never mention the Chuck E Cheese at Atlantic Mall because I feel it is an embarrassment. I don’t know where to send this letter to make a difference but would like to begin to sound the alarm to an unacceptable situation that is occurring. If there is anymore that I can do please let me know. I would like to be able to walk to the Chuck E Cheese closes to me and not travel to get the proper service. All Chuck E Cheese should be equal.

  17. This short mixed kid with braids of the tyler store helped us with all of our menu options he is a great cashier of c.e.c tyler tx! He was outgoing and was excited to help us out to make great choices and save money I love the chuck.e.cheese of tyler tx! Thanks you tyler c.e.c and I think the cashiers name was dom , I’m not for sure but he was a lot of help! And he even gave me a applacation to feel out he was soo helpful !

  18. I went to celebrate my son’s and two granddaughter birthday, at Chuck E Chesse in Glen Burnie, Maryland. AT 3:14 p.m., I ordered a party trY of the hot buffalo wings and a large meat pizza combo. At 3:45 p.m., I went to the desk to inquire about my order and was told by one of the servers who delivered the other quest orders about my order, he said he would check. About 15 minutes later he came back confused stating “he was still checking” and on of my daughters went to inquire at the desk Gain. This time she was told the food had been delivered to our table. A sever came to our table check to check the tickets, and clearly could see the items were not on the table. At 4:24 p.m., I went to the manager and told him I had been waiting over an hour and fifteen minutes; he he would check the camera to see if I RECEIVED my order. I waited approximately 30 minutes and no word from the manager. I went to the desk and a person named CeeCee who I was told is the assistant manager, ask to see my receipt and I said I want the $45.+ credited back to my card. The manager said he could not give me a refund. After going back and forth CeeCee said she would only give me $27.00 back. I told her I want my card back, I reached out my hand for her to give me my card stating “I am going to call the police because she was trying to cheat me out of my money and call corporate on Monday. She threw my card at me and AND altercation started when my daughter saw her throw the card to me. The police came I did not receive all of my refund, no chargers were filed and me and my 27 quest were asked to leave without singing happy birthday to their three honorees and cutting the cake. The manager was so nonchalant and passive, I will not go to Chuck E Chesse until they change manager and fire Cee Cee. The other manager was good and the food was better I waited 15 minutes for them to replenish the salad bar.

  19. The Chuckie cheese is Mishawaka Indiana is absolutely dissugusting and the manager and staff is a joke! The place was a mess and it seemed like all the staff were running around like chickens with their heads cut off getting nothing accomplished. It was a waste of $$$ they started our party 45 mins late & the manager said he was sorry it was the new waitresses fault & didn’t offer us anything! Joke joke joke!

  20. I am very very upset with the treatment of little Jay on Sat. Dec. 21 2013 at the glen burnie chuck e cheeses. Summer and Dakota were so rude and horrible acting. That little boy has been thru so much in one year, his parents are young and don’t have a whole lot, the baby spent the first nine months of his life in the hospital so to be able to celebrate his first birthday was a huge thing to the family. But nine months in the hospital left them tight on money. So what they were a walk in party and not a reserved party with all the hoop a looopa… that should not of made a difference , they were given a bunch of tickets by family members from other party’s in the past, it didn’t make them thiefs or their friends thieves…. cripe all those two girls had to say was you are only allowed to use one at a time not all at one time… but no summer and Dakota have to make a big hoop a loo outta it and make them feel like trash… you know when I will bring my kids back to chuck e cheese… when the place manages to employ managers with personalities… who realize working at chuck e cheese is not equivilet with being god.

  21. hey i have a lil girl she is be 4 this year and she wnts to have her bd there and i was just woundering can we bring our own birthday cake how much is the pizza to have 2 diff kinds and do yal do the cups and naps and table

  22. I must give a HAND CLAP To Ms.Star at the new Waldorf,Md location..Great Job! Saturdays are VERY BUSY for Chuck.E Cheese..I usually do first open if I bring my three kids but this day we were in the area and my kids Aunt was suppose to bring them..long story short she was getting her nails done and I was turning around getting ready to get a refund and spoil my kids day. Ms.Star saw their faces and just wanted to know what happen…I explained what happen she gladly accommadated us!!!! Thank You So Much Ms.Star for making MY KIDS DAY Nt be ruined! Really Appreciated Ms.Star customer service..A+++

  23. On February 12, 2014 I thought I was taking my children out for a fun dinner. I soon realized it was by far the worst dining experience I’ve ever had. We arrived at the 2815 W. Expressway 83 Harlingen, TX 78550 location around 6pm. When we arrived I wanted my children to have a side salad along with their pizza.The manager Rob insisted (with every inappropriate attitude) that the salad bar closed at 6pm… The closing hours for Chuck E Cheese states it closes at 10pm. Not at 4:30, not at 6, and not at 9:59. At 10! I don’t understand why something as simple as a salad bar was to be put away FOUR hours prior to closing. I overheard another family nearby wanting to order wings for their family. That wasnt full filled either. So FYI to all you that want to eat here after 6, ONLY pizza is offered. Sounds ridiculous. I work at an indtitute where we have been awarded several JD Power and Accociate awards for our customer service. I serve great customer service everyday. I would never treat and speak to other human beings the way the workers at Chuck E Cheese speak to their customers. If no one ate there, all these people would be left without a job.

  24. Took my 3 year old on Saturday and was VERY Disappointed! It was filthy and chaotic! We waited 2 hours and 15 minutes for our pizza that NEVER came. Every time I asked where our food was I was told it will be out in 10 minutes! So finally I had to just ask for our money back because we were STARVING and our food obviously wasn’t coming. The employees were so rude and did NOT give me a refund. That was the first and LAST time we will ever go to Chuck e cheese!!!!!

  25. Had about 40 to 50 people at party. Spend close to 400 to 500. Birthday boy couldnt get in ticket booth even if u pay. Summer was very rude. Called me out in front of guest. Wouldn’t help out with kids cups considering they mix them up and only take a few drinks anyway. The owner of the chuckecheese before apollo took over would give us as 10 cups problem. He new how we were spending alot. And still got 30 cups. Summer treats customers rudely then looks in their face and say you are the one rude. Dakota was suppose to have district call me. Never happened. Corporate suppose to have someon call. Didnt take number so lets see how that goes. Its definely not place wehere a kid can be a kid. They also grabbed lighter out of hand and said I have to do that and walked away and never lit candles. We had to find matches. Rude rude rude. Been going there for 30 years. Always been great. Until the last 2 years. Come on apollo. Treat your good customers good.

    g there for 30 years. The last 2 has been horrible

  26. Recently went to the Chuck e cheese in Danvers, Ma. I cannot believe the health department has not closed this place down. I have the pictures to prove it that bathroom was the most dirty bathroom I have ever seen. I had already ordered and spent $80.00 and did not have the heart to explain to my two 4 year old nephews we could not stay. We did not eat the pizza because I was disgusted with the filth in this place. I have left a message for someone to call be back and I hope they do.

  27. chuck e cheese is a wonderful place to take my children. we always have a wonderful time when visiting chuck e cheese

  28. I was this past Friday May 13th at the Chuckecheese location on Long Island City( Northern Boulevard and 48street)My 3 year old son tripped and fell down next to a game machine, he bumped he head on the side, he was bleeding and right away he got a big lump on the side next to his eye, my wife picked him up and run to the Front Desk where I was with other kid, when I saw my son I asked an employee for some ice, I saw she was doing something else I tried to grab some ice from the Salad bar just a couple of ice cubs, this employee whose name was AMISHA jumped right away and screamed at me and told me “YOU CAN’T TAKE ICE FROM THERE” I said just a couple of ice cubes, don’t you see my kid is bleeding, she said you just can’t help yourself, I told my wife let’s go home this kids needs some help right away, there was two ladies seating on a table next to what was happening with Chukecheeses uniforms looks like there were Supervisors or managers they just look and they signal the employee like “LET HIM GO”, I am letting all my friends and my kids friends parents about this incident.

  29. you guys can erase all the complaints on this page that you don’t want people to read but you can’t erase the complaints people make to Better Business Bureau or Consumer Affairs about your business. Thank You very much…

  30. I don’t know how you stay in business went to the one in omaha ne spent about 400.00 for birthday party. Worse customer service ever. Spent 40.00 on 20 adult drinks when we went to fill them there was no ice. After finally finding a worker to ask to fill the ice was told there was no ice. I asked to speak to a manager he told me there was no ice I asked for a refund was told no that the pop was cold coming out of machine and if it got warm before we finished it to just dump out and refill because the refills were free . I asked him if they could just go buy Ice as there is a bag and save right across the street he said no. What kind of customer service is this. Then after all this it took an hour to get appetizers and never did get all that we ordered. Was told you got some of them we have to feed the other customers because there is only 1 cook. We wondered why on a Sunday afternoon there was only our party and 1 other now we know your lousy customer service has run everybody off to the competition. The bathrooms were filthy 1/2 the games and rides didn’t work 2 ticket counters were working at one time 1 Girl was running counter and checking the door and 4 workers were out smoking in parking lot. This is the worst experience we have ever had. You ought to be ashamed of yourselfs taking peoples hard earned money.

  31. Chuckie Cheese is a great place and its a good start for young people to begin working there if you work in the right location.
    The Chuckie Cheese in Middletown NY is NOT the best place to work. The managers Nixon and Chantilly are very unprofessional, treat their employees with no respect if they are young people and do not have the people skills to manage their employees.
    The facility is run by a bunch of children and they dont run it on an equal opportunity level. Service is ok facility semi clean.

  32. I would like to say my family and I had a really bad experience in chuck e cheese in city of bell in California Saturday July 19, took my kids cousins and aunt it was very nasty after we saw a roach on the wall by our table I brought it up to the managers attention and she try to give us a new pizza, tokens and cups for the kids didn’t feel save for my kids to even eat the pizza anymore this had been the worst place we usually go 3to4times a month after this we don’t think we would celebrate my son’s 5th birthday

  33. The chuck e cheese in Berwyn pa aka Devon is a very clean and proper place to be. All the employees there are super nice and always have a smile on there face, but I am very concerned about the one manager mike who is very rude to there guest and employees. I love your chuck e cheese very much and I wouldn’t want to see former guest not come anymore.

  34. My family an I went to chuckie cheese new location in port orange florida we had only been there with our 3 children about 20 minutes before my husband was approached by an employee an asked to pull his pants up he had a belt on an no one could see anything but a shirt hanging over his pants. Just as she said that to him there was another man with skinny jeans an a size small shirt on an we could all tell his under garmets were navy blue an not one employee said anything to him. So I nicely went over to the manager of the whole store an asked for corprates number he never once asked if he could help an was very rude he was rushing to tell me the number to corporate then rudely walked away. I did call corporate an they also did nothing an didn’t seem to care much at all. I love bringing my kids there an have been to many chuckie cheese ive never ever in my life had an employee say that to my husband before we always spend way more then 100 dollars while there an to be treated so badly by corporate an management i will never ever enter another chuckie cheese an ill be sure to let all my friends with small kids to also not go to chuckie cheese!!!! There is a saying when you work with people for every customer you piss off you can be sure you lost 100 customers!

  35. Today I had a Birthday for my Child who turned 3 and had a bad experience. First of all I waited at table for 30 minutes waiting for someone to help me and there was no hostess for us, finally I went to ask is someone going to help us the kids are here and waiting. I was told that the hostess did not show up today so they had to find someone else. Finally someone came to order pizza which took an hour the kids did not have tokens so I asked for them because the kids were waiting around for the tokens and asking when they were going to eat pizza, I felt bad because they had to wait. I only had half an hour to eat cake and open presents and was rushed because they had another party. I can’t believe the bad service I had. I usually have her party here every year but not sure if I will have it here next year.

  36. We came to the Modesto, Ca location and were very disappointed that the Chuck E mascot never even came out, and the entire section in front of the stage was blocked off as “reserved” but no one ever showed up to be seated there, so we couldn’t even sit close to the stage. The pizza is very small and overpriced. We had to purchase 2 just to have enough food for 2 adults and a 3 year old. We spent over $50 on 2 “large” one topping pizzas and a cupful of coins.
    We are very disappointed in what we got for our money and the fact that the mascot never even made an appearance was the final straw. No wonder there aren’t many people here.

  37. I just had my daughter 9th bday party there. I would say they didn’t have it together when we first got there they haven’t began to set up so the party was 15 min late getting started they didn’t know how to plan things. The lady doing my daughter party was very rude bossy didn’t know what she was doing she almost made my daughter miss her cake the last was never around to help with anything couldn’t get the order right other people had to help unpaid for a ticket blaster an she almost didn’t get to do that an open her gifts. It’s not worth the money I spent to have my daughter party there. I have email them an took them. Week to replay an still didn’t do nothing say call back next day an 4 days later still no phone call to work something out.

  38. I have a complain I was at Chuck E Cheese yesterday on the 17th of January at 2 p.m. I walked in the door with my grandchildren two women and one of my friends i sat down a waiter came over and says you cannot sit there unless you want food when did you decide that when you walking talkie cheese that you had to order food and giving them your money anyways for the kids to play the game they said okay I said okay a lot of food in a minute your way to said no need to order it now before you sit down or you can’t sit there then he decides he’s going to sign us a seat to sit when do you like people’s lives I am very disappointed in Chuck E Cheese is supposed to be a kids place and us how many people with a split need to auto before you can then we wanted then they told us to sit at a table next to a birthday party where we wanted to boost because I am older I’m not young they told me that isn’t one finally the manager came over and gave us a table then there was a booth in front of us on the side of us that said neither of a lady came in with for her kids took the sign off and set their way to came over and said you need to order food if you want to sit there she said well I’m tired I worked all day I need to sit here he said no you need to get up you need to order food to sit there she said okay let me get my kids in a lot of food she never on a pool while we were there she SAT there so I guess if you’re from another country or another race it’s okay to sit there and not a lot of food but you made me and my friend are the food before we could sit there that is not right I’m very disappointed and when I was in California they never did that at chucky cheese with my other two grandchildren I will never repeat never go to your Chuck E Cheese in Everett mass again and I will put it on facebook to all my friends that have grandchildren let’s go to Chuck E Cheese not to ever go to your experiment again thank you Mary Ellen Dion from Randolph mass

  39. I’ve been a loyal customer of CEC for almost 18 years. I’ve had good and not so great experiences at this establishment but last night I was shocked and extremely disappointed by what I realized. Chuck E Cheese is a complete scam and rip off. Each machine, game, or ride takes a quarter. But, my kids love the tokens so I like most unknowing parents buy them from the token dispenser. We all can do math and know 4 quarters per $1 so I expect if I put $10 in the dispenser I should get 40 tokens. Nooooooooooo this is the scam. Its not posted. Nor mentioned as far as I could see that you only get 3 tokens per $1. I’m sure most parents are unaware of this. There is no telling how many times I ignorantly put my money in trusting the machine would give me 4 per $1. But, last night I counted and was floored to find out I was short. But, no this is company policy. Stealing and tricking trusting parents. Now I totally understand why the mascot is a “mouse”. No no he is really a RAT. A dirty, dishonest, money hungry rat. Thanks a lot big business for showing why this world is going down hill morally.

  40. I went to Chuck e cheese in ocoee fl on 50 with my husband and kids. We had a amazing day in till my 4 year old daughter was playing a puppy game where you suppose to hit the bone down so the ball will throw in the puppy mouth. And she hit the side to the table of the game. I didn’t notice she had spit her chin. I walk her to my husband because she was crying. He notice she was cut bad. We went up front to ask for some tissue and they told us to go to the restroom, my husband didn’t want to take her in there cause it was dirty. So he ask a other associated in the prizing area she said they didn’t have noting up front. So a customer got upset and said you guys have to have a first aid kit. So she went back and ask the mananger for bandage’s. Finally manager came out and ask what happened we explained took my daughter to the er and they put skin glue. I was really upset because the associated are suppose to kno customers come first. Seem like they didn’t care. Manager told me corporate was going to call me and I have not received a call and this happened Sunday January 18, 2015

  41. I have been to the newly opened Chuckecheese in Trinidad 3 times. On my first visit my child hurt her toe on the bathroom door, and after speaking to a manager by the name of Annelie, I vowed never to return, then I was contacted by a manager by the name of Sheldon, who plead with me to give them another chance, he was sympathetic to me and my child, gave us the insurance agent name, offered us a free visit, I took him up on the offer in Jan 2015 only for him to tell me he didn’t work there anymore, however to my amazement he offered to call the manager there and make the arrangements for my visit, he did and a manager by the name of Tim assisted me, it was great, Sheldon called me back to follow up, Again!!! amazing. The guy didn’t even work there, onto my visit last week!!!! Met Annelie again, first off it seemed short staffed, the place wasn’t very busy and the staff was not very friendly. I asked her for Tim and she told me he no longer worked there, too my amazement she was sitting with another male manager tall slim dark skinned guy with few teeth, I asked if she knew where Tim or Sheldon worked? she said no! and that they are both probably in jail, because they were fired for stealing, my mouth dropped. and she and the guy started laughing. I was shocked. I asked for the owners number and she said they were out of the country and she was in charge. I even called back and got her again. I think what was said about those two guys even if it was true, was highly unethical and possibly unlawful, I plan to contact these gentlemen and inform them that their characters are being severely damaged at that place. your service at that place is nothing like what I experienced in the past. The owners need to address this young woman, I was prepared to offer those 2 guys a job with my company, I probably still will. but I will never go back to that chuckecheese! never

  42. sent a comment yesterday, have not gotten an email confirmation. I will be sending an open letter to the editor of the local newspaper in Trinidad later today.

  43. CELEBRATING MY NEICES B-DAY AT CHUCK E CHEESE LAST NIGHT AND ONE OF THE FAMILY MEMBERS FROM B-DAY GIRL WHENT OUT SIDE TO SMOKE CIGERETE. IT WAS 9PM ON THE DOT AND EMPLOYEE DIDNT WANT TO LET HIM IN. I GOT MANAGER TO SEE WAS THE PROBLEM EXPLANING THAT WAS THE GRANDFATHER OF CHILD AND HE NEEDED TO COME BACK INSIDE. THIS GUY (TONY GOMES)MANAGER WAS GIVING ME GREAF ABOUT THAT WAS THE RULES AND HE HAD TO OBEY BY THEM. NO ONE ENTERS AFTRE 9PM. AFTER I TOLD HIM I WAS MAKEING A COMPLAINT HE WANTED TO GRANT ME WITH LETTING THE INDIVIDULE INN. I ASKED FOR HIS CARD TO MAKE A COMPLAINT AND JUST GAVE ME GENERAL MANAGER CARD (CARRIE ANDRADE) WICH I WILL ALSO CONTACT. THIS GUY WAS RUDE AND DOES NOT DESERVES TO BE MANAGER THERE OR ANY OTHER PLACE NO PROFESIONALISM. I WILL NEVER GO BACK TO THAT PLACE KNOWING THERE ARE PEOPLE LIKE THAT. ON THE WEB IT STATES THAT THIS PLACE CLOSED AT 10PM. THIS WAS AT CHUCK E CHEESE IS LOCATED AT 3903 W. AIRPORT FRWY. IRVING, TX 75062.

  44. My family and I attended Chucky E Cheese today Friday, February 27, 2015 at 12:17 PM. This Chucky cheese facility is located at Buford Georgia. During our visit there one of your employee was extremely rude to my wife. My Wife approached her “Natasha” and asked her for a to go tray, she never acknowledge my wife, turned towards another employee and told her to get her tray while doing so she looked back at my wife rolled her eyes in a very disrespectful manner. It seems like this individual had a bad attitude the moment we walked in, she never once greeted us. She seems like an angry individual that hated her job, I think she’s in the wrong field for that sort of attitude. We went there with intentions of having a good time but we left they are very irritated by this employee demeanor towards my wife.

  45. My family and I went to the chuck e cheese on north shackleford in little rock and they were rude!! My daughter and I went there all the time but I will now drive 20-30 minutes out of the way to go to the one in north little before I ever return to that one again!!

  46. Visited the Springfield, Pa. Location tonight between 630 and 800pm. Everything was going well. Service was good, food was what we expected. Then it was time to go. My grandsons and I went up to redeem their coupons. The gentleman that greeted my grandson, and I quote said”what you want?” This is not a proper way to greet a child. At that time I started to take a good look around. The salad bar looked like no one had attended to it since we arrived. The floor had not been sweep. Many tables have not been wiped down or ready for service. The front inside area, where you would order food, had a head scarf laying on the floor, right in front of the hostess for at least 20 minutes. If this is the way your franchise presents it self on a Monday night, I would be afraid to visit it on a Friday!

  47. Visited to the Chino, California Chuck E Cheese last weekend for a birthday party and was not pleased. The party hostess by the name Michelle was absolutely rude to us and especially to her co-workers who were just trying to help out. Her display of arrogance totally made me lose my appetite.

  48. ON APRIL 25,2015 I BOOKED A BIRTHDAY PARTY(WAY IN ADVANCE) FOR MY GRANDSON, DAWSON WHO TURNED 5. IT WAS THE WORST PARTY I HAVE EVER HAD AT CEC..I ARRIVED AT 5:15 FOR A 5:30 BOOKED PARTY. i ENDURED THE RUDNESS OF A YOUNG MAN WHEN WE ARRIVED.HE ASK IF I WAS THE MOTHER..I DID SAY BACK DO I LOOK LIKE I COULDN’T BE? WELL HE THEN ASK WHO THE PARTY WAS FOR, DAWSON, I SAID..HE TOLD ME IT WASN’T READY AND I WOULD HAVE TO FIND A PLACE TO SIT AND WAIT. I SAW PART OF MY PARTY ALREADY SEATED AND WE WENT TO THEM TO WAIT.. I WAS TOLD WE WOULD HAVE TO WAIT TILL THE TABLE WAS READY BY THIS TIME IT WAS 5:45 ..WE HAD ONE BOOTH AND A TABLE TO ACCOMIDATE ALL MY FAMILY. THIS WASN’T THE WORST PART..I KNOW THEY WERE PROBABLY BUSY BUT THE SOFT DRINK MACHINE WAS CLOGGED AND RUNNING OVER, THE SALAD BAR LOOKED LIKE SEVERAL CHILDREN HAD VISITED IT..IT WAS A MESS. I ALWAYS BOOK THE SUPER STAR PACKAGE AND AM VERY PLEASED MOST OF THE TIME. I HAD TO ASK FOR DAWSONS CAPE AND MASK..PIZZA TOOK FOREVER ..IT WAS THE WORST MESS I HAD EVER HAD AT CEC…THE CHILDREN DIDN’T SEEM TO MIND, THEY HAD A GREAT TIME AT THE GAMES..I ALSO WANT TO SAY WHOMEVER PLAYED CHUCKIE THAT NIGHT WAS GREAT WITH THE KIDS..I WASN’T HAPPY WITH MY HOSTESS, COULDN’T FIND HER MOST OF THE TIME…I DID TIP HER, THOUGH.. WE WERE AT THE FLORENCE STORE ON THE 25TH OF APRIL.. I SINCERLY HOPE I NEVER HAVE ANOTHER EXPERIENCE LIKE THIS AGAIN AT CEC..MY BOY LOVES IT THERE, THIS WAS OUR 4TH YEAR..JUST WANTED TO GIVE YOU SOME FEED BACK..KATHY MAINS…PARTY WAS FOR DAWSON..

  49. I’m a employee at chuck e cheese in North Richland Hills TX and loved my job in fact I got the most compliments of how well it looked and how people just came back see I have down syndrome I was recently removed from working on the salad bar to working in the dishwasher area where a coworker told another coworker retarded not realizing I was close by the reason I got remove from the salad bar was a mom said I hurt her child the thing is that there was no video and me a person who loves kids and notices things would have asked what happened and actually have seen them and apparently a lot of employees go in and out of the door my mom asked for video and answer none would answered instead I have indeed working in a job with dishes when I should be able to get a better job with kids

  50. I had the worst experience of all time at chuck e cheese this past Saturday in the Waldorf location. They were very busy and had very few employees working. Their was only 2 people working the front and the merchandise line was very long. I never once seen a manage except once and she was standing around doing nothing just looking at the employees struggle. I asked the employee at the front what her name was and she said April. I then processed to ask her what does the managers do here bc it’s crazy and I don’t see anyone helping she told me the managers never do anything there but sit and tell them what to do which I could believe. Long story short they need to start putting more employees on the schedule.

  51. Went to my niece birthday this pass weekend and ordered wings and cheese bread wings were not done and cheese bread was burnt! Pizza was cold and it was a horrible experience staff wasn’t helpful with reslovibg issues will not be back to the south 27th location

  52. I have to say that we needed to throw together a last minute birthday party and Chuck E Cheese was to the rescue!!!! We went in 30 minutes before close and they accommodated us and Ben had Chuck E Cheese come out and sing Happy Birthday. They let us stay 40 min after close and bent over backwards to make sure we had a special night! Cannot thank you enough. Frederick, Md

  53. I personally worked at CEC Lynhaven in Virginia Beach , Va and I was treated poorly! I average 8 hours in two weeks with 16 hours a month I only stayed for three months cause after the first month my hours did not increase, mind you never got had a issue always showed up on time . I wasn’t perfect by all means but I wasn’t horrible and didn’t deserve 8 hours. They didn’t train me to do anything but kid check and the treated me as if I was retarded 99% of the time because my I was younger than most ( 18 ) I literally got no respect. The only reason I lasted two weeks was because the ” manager” took my off the employment thing because another employee gave me the wrong hours to take her shift. He said he “thought” I quit. How do you think someone quit without talking to them first. That’s bs and I know it’s against the law. He had no explanation in to why he pulled my name but then said I need to re apply .. I was not bout to re apply because I wasn’t making any money anyway and they are disrespectful to new employees. I world there all of three months only on the weekend when my availability was open for everyday anytime. Smh it was the worse job I had and would neve go back and want someone to go have a talk with them.

  54. The customer service at Franklin, TN chuck e cheese was awful. We ordered two pizzas and 4 adult drinks and 3 kid cups. They made a simple mistake and gave us only two adult cups, understandable right? So we asked the manager to just give us the correct cups but first she came over and while we are eating leans over our table to count how many cups we have and took one that was for tickets and threw it away. Only to come back with her bad attitude and hand me the two cups that we needed. So she goes to the back and comes back laughing with another worker and looking at our family. This lady shouldn’t be managing anything I will tell everyone I know about this experience and never come back. Thank goodness my 3 kids were not phased by her ugly attitude. I mean seriously, over two cups…

  55. I was having a good time at chuck e cheeses and went to the lady’s bathroom and they dirty. I talked to the man he said he was going to get someone to clean them I saw a lady go in to clean the when she got out I went to use them but they were the same dirty I have pictures that I could send you please respond to my email please

  56. I was planning to have a party at your Rockford location this Saturday but I had a party here a year or two ago and we were rushed and staff was rude! Why are the prices so high on packages don’t you have any coupons for birthday packages and you charge for adults and can’t bring in an extra pizza greatly disappointed

  57. I tried to use the code on the bottom of my Chuck E Cheese receipt to receive 20 free tickets and it said that the code has been taken. I’ve never used it before so I don’t know what’s going on? I wrote it ten times and the same thing popped up. Please help me fix this issue. Thanks!

  58. I reserved my son’s party at the CEC in jersey city,nj. It was horrible. Just 20mins into the party a lady jumped on my 4 yr old cousin and a few other kids. When we yelled to get off them the lady got nasty. I called for a manager who did nothing but kick us out. I called the cops. Even the cops said the manager was useless. My son did not get to have his party. I cant believe a place i take my son to 5-7 times a month would treat me like this. I am calling the office in the morning for a refund and to have the manager fired. He treated the nasty lady so nice because she was a friend of his. Well my family, friends and myself will not go there again. So horrible.

  59. Had a 10% off coupon I presented to the cashier and was told by the manager they did not accept discounts at the Monroe, La location. I paid $5 for the discount card to only be told I cant use it at the only location near me. Unacceptable.

  60. Worst experience of my life the lady was sweating all over everything so nasty my son will never go back and neither of the 12 parents who brought their kids

  61. I booked my daughters 4th birthday party at the Miamisburg, Ohio location at 12:30 on Sat. Oct. 3rd. First of all when we arrived at 12:15 they weren’t even ready for us. There were two hostesses in the area and neither of them even acknowledged us. Our party was supposed to start at 12:30 but our table wasn’t even ready until 1:10. The hostesses never introduced themselves, they didn’t bring drinks or take out orders until about 1:30 and the kids didn’t get their tokens until 1:30. The hostesses never announced when out food would arrive so basically they brought the pizzas an left them on the table. It was about 2:00 before we got out food. They never checked up on us. They didn’t sing happy birthday or Announce to my daughter that she could do the ticket booth. We had to go ask and when we did the hostess had an attitude and was rude to my husband and my FOUR year old daughter! I paid for the Mega package but never got goodie bags or ice cream cups or the piñata which I had paid $8 to have candy added to it. About 2:30 the hostesses finally acknowledged us only to give us our bill and to tell is to pay it as soon as possible and move out party down to a booth. I told the hostess that our party started 40 min late and that my daughter hadn’t even gotten to cut her cake or open her gifts yet. The hostess told me that that wasn’t her problem! I asked for the manager and she rolled her eyes and walked off. She never got the manager so I went to speak with the manager. I told her that we never got our piñata, ice cream, goodie bags and our party started late and she said that its corporates fault for overbooking them and to call them. She said that I was still responsible for my bill and if we didn’t leave at 2:30 then we are going to ruin another kids bday. She was so rude and nasty I couldn’t believe it. She even started laughing I my face when I told her that I would leave after my two hours was up. She yelled real loud “ok, ruin the next kids bday!” In front of all the guests! What about my kids bday!?!? We didn’t get half of the stuff I paid for, the worst service ever, the two rudest laziest servers I’ve ever had in my life, and a manager that was so rude and unprofessional. We didn’t get to sing happy birthday, do the cake, or open presents! Her birthday was completely ruined. I was so embarrassed for my guests and hurt for my daughter. I had my daughters 3rd birthday there last year and had a great experience and that is why we came back this year. But it was so awful this time that I will never ever come back. Neither will any of the guests that we invited. They were so upset. The kids spent most of the hour and a half sitting and waiting for tokens, then food, then drinks. Then we were told we had to move to a booth. There were twenty of us, clearly we couldn’t move to a booth comfortably! We were packing up and one of the hostesses told another party that they couldn’t get their table ready because we wouldn’t leave! It was so rude and unprofessional. We then had to carry everything out unopened and the cake and then one of the workers there walked up and said that the manager told them to give me my stuff. They actually handed my husband a cardboard box with ten ice cream cups and goodie bags in it! About two hours too late! And it was rude to throw it all in a box and hand it to him. The kids didn’t get anything, not even the piñata! Then we waited 30 min to pay our bill. I was so furious. As I stood in line I watched many families walk out irate and I watched people be disrespected by the manager several times. She was so nasty and quick to throw her team members under the bus when I asked for the hostesses names( because they were the nastiest laziest girls I’ve ever seen and the one even got smart with me) but I asked the manager what her name was as well and she gave it to me but wrote the number to corporate and said to call them because it’s all their fault. Chuck e cheese lost a great deal of customers yesterday. They’ve proven to me that they don’t really care about the children at all, just the money$$$$$. So disappointed that my daughters special day was ruined and I hope that the manager and the two female hostesses get talked to about their huge huge part in losing business for you all. In the future, stop overbooking, don’t under staff, and hire kind, compassionate, HARDWORKING, professional staff. You lost us as customers for life. Good way to go out of business!!!!!!!!

  62. I believe that your front line employees in the city of Torrance at (2821 Pacific Cost Hwy Torrance Ca. 90505) are still too young and don’t have enough training and are left to be unprofessional. As I was watching the kids working I noticed that they are allowed too many privileges such as talking and playing with their phones as they work and putting the customers on hold until they are finished. At times that at the entry people come and go as they pleased because the worker is off to the side playing with their phone or playing around with other employees. As I drove into the business I noticed a car of kids drinking alcohol and your outline of business is a drug free environment. Later in the day as I was walking my child to the games I noticed an employee that participated drinking in the parking lot is now working and as the day went by I started to see more of the group of kids that were drinking and now as well are working. Alcohol has a very strong odor and I cannot believe that the managers could not do their job and tell them to go home and discipline them. I would assume that the manager only cares about the staffing is covered versus the safety of these kids working. I believe that management should guide and mold them the right path and prepare them for the working world but choose to oversee the wrongs they are conducting. Again as mention the staff is very unprofessional and the blame to begin starts with the manger and should oversee their front line conducting themselves in a professional manner and continue to guide and mold them in the right directions. These kids will never learn how to accept the real world later in future if they continue to show that the work environment is based on a place to hang out with kids there age rather than working. I live not too far from there and I happen to be driving by and noticed that the business is closed but noticed bunch of kids hanging out in front. I saw a group of kids gathered in the parking lot and drinking beers. I tried to take my child their again and trying to overlook and hoping for a better experience but it turned out to be just as worst because I was speaking to the manager to file a complaint and recognized that she was part of the group hanging out drinking in the parking lot. At this point there was no need for me continue with my complaint because I already know that she will not take me serious and most of all supports and contributes with the wrong doings that the chucke e cheese employees are conducting. I also want to share one more thing that I have witnessed. I noticed a kid walking into the business carry grocery bags. I saw that in the bag were cocktail mixes and bootless of liquor. The kid continued to walk towards the manager and show what was inside of them and she instructed him to bring it straight behind the counter, which I believe could possibly be an office. Later I started to notice these employees walking around carrying a covered cup and noticed every kid plus the manager had the same cup. I did not know what was inside of them until one of them placed on a ledge and walked away where I was standing. At this point I started to smell a strong odor of hard liquor and I looked to see what was inside was a mixed drink. Drinking on the job is unprofessional taking a risk of somebody getting injured. Does the management understand the drinking under age is their responsibility because they are entrusted to run the business and she is allowing them to do so under chuck e cheese roof who is the representative of that franchise to run responsibly. I hope that the management sees that allowing them to drink on the job and after hours in the parking lot and letting them drive is setting them up to hurt themselves or other people.

  63. On 10-18 we had our granddaughters birthday party there as we do every year. We had ordered 6 pizzas which were delivered cold. The buffalo bread sticks, fries and wings didnt even arrive. The wings came after the pizza and the bread sticks and fries never arrived. We went to manager located at the register an hour and 9 minutes later…..he apologized and said i will have them delivered in 5 minutes….that came and went. We went back up and they were packing our food in which THE COOK GRABBED THE FRIES WITH HER UNGLOVED HAND AND HAD TAKEN A FEW FROM THE BOX TO EAT HERSELF THEN LAYED OUR BREAD IN THE TO GO BOX WITH THOS SAME UNGLOVED HANDS!!! When i spoke up about it she came out of the kitchen screaming her hands are clean….are you seripus right now???? I will never go there again and i cant imagine running an establishment that just doesnt care sanitary issues….someone needs to shut this restaurant down and quick!

  64. Very disgusting in your Burlington, MA location! Received mutiple rotted food items today and the bathrooms were sooooooo filthy we couldn’t use them!
    The cotton candy machine looked like it hadnt been cleaned in years

  65. Bodily fluid clean up seemed to be a joke to mgr had high school kids on their hands and knees scrubbing with paper towels and kids running through aftermath in sock feet, absolutely offended! Unprofessional

  66. I was in attendance of my two grandsons birthday party at the Chuck E Cheese in Lexington today October 24th and I must say this is not the same restaurant that I was a manager at back in the 1990’s. Here is a list of my complaints. 1. Employees walking around checking their cell phones. 2. I seen one manager come out on the floor for about 10 minutes. 3. No supervision from management what so ever the whole entire time I was there. 4. One cashier when their should have been 2. 5. Salad bar was half empty and ever seen anyone fill it up. 6. Bathrooms was filthy

  67. I came to chuck e cheese in Huntington Beach in CA. And I had to say that everyone was very nice they had very great staff and they were mature enough not like teenagers in the rest of the chuck e cheese that I have been, they have a big parking spot and there birthday parties are awesome. But I had to complain about one of the managers that just talked really rude to one of the employee there, the manager name was guiermo he completely said what the fuck do you want Tanya can’t you see I’m busy! Your annoying go away When he was not doing anything and the nice young girl was asking nicely a question he didn’t need to be fucked up about it this guy needs to be fired! This is total crap if he treats one employee that just asked a question to him like that!? I can’t imagine what he does to the rest of the employees working there. Because right after he told that to the girl she looked sad! What kind of manager does that!? He also did it to another girl that was up in the cash area he told her clean this right now like a please would of been a good way to ask your employees to do your job I hope he gets fired or something gets done because I don’t think this manager is a really good manager to begin with if he’s mistreating his workers like that! I really wanted to tell this guy off and punch him in face to teach him to respect!

  68. Chuck E. Cheese Location: Dammam, Saudi Arabia
    November 1, 2015 at around 8 pm

    I’m and my family are an old customers and fans of Chuck E Cheese since I lived in Pittsburg, PA, USA, in 2008 and 2009. We were happy to see it opening in Saudi Arabia. Our family decided to celebrate our son 9th birthday at the subject location in November 1, 2015 at around 8 pm. We requested Pizza for 5 five people (the total party we are). We also brought with us a small Icecream Cake for that purpose. The employees working at Chuck E. Cheese learned about our event and they were kind enough to come and sing with us in a very nice gesture. That all went well until branch manager of the subject branch angrily gathered all the employees in front of customers complaining that his permition needs to be requested prior to any support of that sort. He event threaten to deduct from their pay !!! That was very sad for us to see this happen to those nice and kind employee. We would rather see the employees thanked for making old customers and their kids happy. When I spoke to the branch Manager about it he failed to justify what he did, and he implied a threat of not taking any action against us for not seeking his permit ! Apparently this Manager is not fit or trained to live by the Chuck E Cheese happy and positive culture.

    Bader Binumar

  69. I went to chucke cheese in Albany Georgia on 11/7/15 I was having a really bummed day I had 10 kids with me and my baby was crying. There was one worker that came up to me and asked could she hold my baby. I gave the baby to her and she was sweet and gentle to my child she actually calmed her. I felt such a relief. She walked away then I ordered a salad bar. She was fixing the salad bar and it looked amazing. Everything was fresh and I enjoyed every bit of it. I had to ask her her name she said her name was Quinn. When I arrived to the front counter all of the people at cash were very respectful and they didn’t get upset with my kids about how long they took. I wrote down their names off their name tags. TK, and Quinn, were great! They made me and my family feel like we were welcomed. I will be coming back very soon.

  70. Tengo una GRAN QUEJA resulta que el día sábado nos dimos a la tarea de ir a cenar al restaurante ubicado en la ciudad de Carson ca el restaurante que esta ubicado dentro del mall carson y el trato de la manager fue DISCRIMINATORIO Y HUMILLANTE y el detalle que no hay nadie quien me pueda ayudar o tomar la queja por favor ayúdenme no es justo de me discriminen de tal FORMA hablenme gracias 3235939388 Jesús cabezas

  71. Been waiting at the chuck e cheese in Las Vegas for two hours for the manager to come in We wanted to have a beer with our pizza and he is the only one who can serve beer. Also the chicken barbecue pizza was cold when delivered and not very tasty The kids cheese pizza was also cold What a disappointment we visit regularly but never again at this location

  72. I purchased the mega super star package and my son did not get to pull the pinata when he was there for his birthday yesterday 11/15/2015. I wanted to know who can I contact for a pinata. I need you guys to mail me a pinata for which I paid for in my sons package. Dippin dots were also not provided for which I purchased for the kids. If a manager can please reach out to me in regards of this matter it would be greatly appreciated. Thank you!

  73. Chuck E Cheese on Colerain I will never go to again it’s nasty the service sucks the waiters were okay but up there to get their toys customer service sucks they were rude so I will never step foot in there again…..

  74. I took my 2 nephews ages 3 and 5 to Chucky Cheese and this was the worst experience. Firs,t the place was extremly filthy. There was food all over the place, food all over the tables and dirty dishes and cups just sitting at the table way after people had finished eating. 2nd half the games were just taking our money on the cards because half of the machines didnt work. We could never find anyone to report it because the employees were no where to be found. 3rd Chucky was very rude and very anti social with the kids. My 3 year old nephew was so fascinated with Chucky and was trying to give Chucky a hug and hold his hand, but Chucky acted as if he didnt want to be bothered with any of the kids. He barely danced and came out at the very end of his performance song. We will not be going to the Chucky Cheese in Waco, TX ever again. We will just go to Peter Pipers Pizza. It’s much cleaner, better and cheaper!!

  75. my son works for chuckee cheese in las cruces, nm i have already talked to the manager about his schedule on sunday we have church and we will not comprimise in regards to this, i did tell him that any time after 2 pm will be fine for my son to work when it is sunday. i would check in with this manager rick he is doing things that he is not supposed to be doing and he just doesnt care about some of his employees only the young girls that work their. i have no idea how he is even a manager there. i am letting you know about this because i have already spoken to him to no avail. he may not care about church but we do.

  76. I’m very unhappy I was thinking of having fun with my son and the workers you guys have just a poor service and better yet a racism acts and all ways I didn’t except that we should be treat the same way and my son had to leave crying because of the racist people who they have working there in Memphis tn chuck e cheese girls name Destined!

  77. i am trying to call and speak in the corporate office and no one every answer the phone it just ring and ringsso i can speak to someone reguarding my daugther who worked at chuck e cheese on e washington street in indpls i called twice so can someone please return my calls please i left a phone number also.
    thanks!!!

  78. Hi, I had my 4th old son birthday party there 12-5-15 @the Natick one. The hostesses where not that great. When the kids need drinks she was no where to be find. She serviced the pizza before the the kids were seat. She made my 5 year old cry because somehow forgot to get him pizza. He is an emotional kid and has a service dog, which I told her at the beginning on the party. I did not take his dog as I wanted him to have fun. I’m a mother of 4 (5 years and under) and I bookedon’t this party so I would not have to do anything and I ended up doing everything. I paid $400, for a party I could have done at home if I knew I was going to do all the work. I’m not impressed with this and mostly will not have any other party there.I’m not trying to sound like a bad person. And Im not looking for any thing. I’m just upset because my son was talking about it all day for it to be crap. Also I talked to the manager and she said that she was sorry that the girl was there since 8am. I’m sorry if I’m paying good money, she been be the best person I had and I feel it was half fasted party.

  79. We had my son’s 5th birthday party at your location on Saturday, December 5th in Cherry Hill, NJ. I just wanted to let you know that we received excellent service from Vanessa. She was extremely courteous and polite. She made sure that my son’s party went smoothly. She was always there whenever I needed anything! She really helped make his birthday party a great success!
    Thank you, Vanessa!

  80. On Saturday, December 19th my husband took our two boys and their friends (5 total kids) to the Pinole, CA Chuck E Cheese. While there he took pictures of the boys and while doing so-two men approached him and accused him of taking pictures of them. They continued to intimidate my husband, making a public scene and absolutely scaring my children. They threatened him and told him to give them his phone, which he did not. My husband also felt extremely threatened and at one point in fear of his life. My husband is a highly educated, white collar professional with a very mellow and nice demeanor. I’ll let you imagine the demeanor/characteristics of the two who confronted him. I wouldn’t be surprised if they were in a gang.

    This is simply unacceptable-we will never return to this venue EVER. Management needs to be able to have the tools to manage hostile situations like this and get these type of thugs out of the venue. I’d like to hear what was done on your part to train or manage these types of personalities.

  81. I CAME TO CHUCK E CHEESE THREE DAYS AGO FROM THE DATE OF DECEMBER 21 2015. THEY HAVE A (DAMN) PROMOTION GOING ON BIG IS DAY ON THERE FRONT BY THERE DAMN CASH REGISTERS SAYING ( ASK ABOUT HOW U CAN GET TWO HUNDRED FREE TICKETS) SO I INQUIRED…. SO THREE DAYS AGO I WENT WITH THE PROMOTION AND BOUGHT A DAMN STUPID GIFT CARD BECAUSE OF THE PROMOTION. THE MANAGER THAT WAS AT CHUCK E CHEESE THREE DAYS AGO THAT WAS HERE ON THE 21 OF DECEMBER 2016 TOLD ME THERE WAS NOTHING SHE CAN DO ABOUT THE (BS) SO I ASKED HER HOW IF YOU AND YOUR EMPLOYEE WAS THE WAS SAID THAT OKAY, YOUR GOOD. MY RESPONSE WAS OKAY THANKS!!! SO TODAY ON DECEMBER 21 2015 SHE TELLS ME ITS DOES NOT WORK AND I ASK HOW BECAUSE I KNOW DAMN FOR SURE I DID NOT USE THAT CARD WITHIN THE LAST TWO OR THREE DAYS . SHE ITS NOTHING ON AND I SAID NO WAY IN HELL BECAUSE I DIDN’T COME BACK TO NO CHUCK E CHEESE. SO SHE TELLS ME AS A MANAGER NOTHING SHE CAN DO…. ALL THE THINGS I WANTED TO SAY IN DO BUT I WILL DEFINITELY TAKE THIS (BS) UP WITH CORPORATE AND IN IN I WILL TAKE THEM TO COURT IF NEED BE BECAUSE I PAID THAT. TWENTY FIVE DOLLARS FOR THAT GIFT CARD THAT THEY SAY THEY LOADED WITH (MY) MONEY THAT IS NOW IN THERE POCKETS AND SHIT WAS NOT ON THAT DAMN GIFT CARD AT ALL. THIS IS GOING TO GET UGLY AND A VERY LAID BACK WAY… CHUCK E CHEESE WILL SEE….!!!!!….

  82. I was at the Chuck e Cheese on Mystiv View Road recently and was greatly offended to see your employee Bridget Lehane smoking some kind of drug substance in the women’s restroom. Being that your business is one for children I’m outraged that these kind of people are being hired. I would like to see her removed from the company ASAP! I’ll never bring my child to Chuck e Cheese again!

  83. By far one of the worst Chuck E. Cheese’s I been to IN AND OUT OF STATE! The staff obviously does not want to be there, but are there to collect a check or probation. The people on the counter have calculators to count the tickets the children have to redeem their prizes, they are ignorant to the point even with a calculate they miss count I had to do the math in my head before my party guest were cheated out for prizes. And the manager I hear was new, but not as properly trained. I made a complaint about the lazy disrespectful host who was in a rush to end the party, did not serve my guest what I paid for, had the brightest question on asking “I forgot to give the adults their drinks do you want me to take it off the bill?” (No please I insist on paying for a service I did not receive, please leave it on my bill, REALLY??) where do they get these people from?? I asked for the manager she came over spoke with us apologized for the inconvenience offered us extra tokens and something else for the inconvenience, but at the end I had to go look for her because she was busy gossiping with the other staff members RIDICULOUS! Now the manager over her HA! she was hiding in the back the entire time she did not want to be bothered. To top it off before we walked out the door we were gathering everyone from my party to leave the girl by the ropes of the exit rolls her eyes because it was too much for her to hold a rope up such a difficult task jeez! Seems like everyone here should of stayed in school. Will never go back or recommend this franchise to anyone! BEWARE!

  84. I have had tons of parties for my daughter at cec. So my son had his third birthday today and it was the worst experience ever. I will never go back! The place was dirty, they were under staffed, our host never came back to the table, never took my bill. I had to ask for help all the one, broken machines, out of tickets. It was horrible! Then on top of that they were out of ice, I had to ask for the salad bar to be filled because we purchased five salad bars. Then we took our three year old to the bathroom, there was puke all over, one toliet was full and broken with crap in it. It was horrible I have never experienced anything like it. I am mad that I paid for something so nasty and I ordered extra food. The manager tried to make me happy after I yelled at her three times. By then I was so upset I couldn’t see straight. I will never let anyone I know have a party at cec it’s rediculious and I feel like it’s gone down hill. Less tickets and more money, maybe they need to focus on what they did right in the beginning because if they keep this up they will be out of business. Just wrong pay for every table to be dirty, nasty service and nasty place. Totally embarrassed that I invited 12 kids and their parents there and that o actually paid for it!

  85. 12/30/2015
    I went to meet a friend for lunch and she and her child arrived before me she purchased her food and 30 tokens for 10 dollars . I arrived a few minutes later and got my food and purchased 30 tokens 10 dollars as a surprise. as we sat and ate noticed for 20 dollars we could have gotten 80 tokens . Took our receipts back up to management and explained what had happen he says that because of 2 different registers used he couldn’t adjust the tokens . REALLY ? its not like its food or inventory its tokens as much as a rip off as the place is I think giving out a few tokens to keep customers happy would not hurt . Its really put a bad taste in both our mouth and will hesitate on going back .

  86. We visited the Monrovia, CA location yesterday afternoon around 5-5:30pm. We visit that one often but this time we encountered a rude lady who I’m assuming was the manager or shift leader as she wasn’t wearing a uniform like the others were. When we were in line to order our food we had observed her being very unfriendly to the people in front of us. When it was our turn to order she didn’t even acknowledge us. No hi, no what can I get for you,nothing. I also pulled up a coupon on my phone and went to show her which one I wanted to use,she rudely said just give me the number on the top corner. Then when I completed my transaction she walked away with out saying thank you or anything (also she didn’t give us a ball with our purchase we had to ask for it later from someone else) I said excuse me because my mom also wanted to buy extra tokens for the kids and the lady came back irritated as if I was bothering her. She was just plain unfriendly and rude. We all have bad days but we do not bring them to work with us. Also I observed her ignoring some customers at the prize counter when one of the others girls was running both the register and prize counter, she walked straight past everyone as not to make eye contact because she didn’t want to be bothered. Hopefully someone can talk to her about her customer service skills.

  87. Why are yall stamping hands when everybody coming in getting the same stamp what kind of security code is that if someone walked out with your child they still would
    not know if that child belongs to the person because everybody have the same stamp on there hands so please watch your kids so easy for somebody to leave with them

  88. I took 30 children to 2701 S Chase Ave- Milwaukee WI location and had a horrible experience. The staff, especially the Manager, Jeff were not kid friendly, or personal able at all. Jeff was rude to my staff. This is suppose to be a kid place and workers should extra friendly. We will not be back to this location due to they make you feel uncomfortable and unwanted. Terrible place for families to take their children.

  89. Hello. I am writing because i am upset and am hoping that you can fix my problem. Last week my husband and I scheduled a birthday party for our daughters 5th birthday on Jan 16th at ten am in your Lawton location. We paid our deposit on Sunday Jan 3 rd and still have the receipt to prove this. We received an email today saying that our party has been cancelled and we never cancelled this party. I contacted the store imn Lawton and they told me that our party was bumped. They took my confirmation number and said that they would try to get back to me by tomorrow. Considering that we paid our deposit there should not be any reason that our party got cancelled! I understand that things happen but I am still upset that this has. Please help me find out what and why this happened and please get us our reservation back because we have already sent of your invitations that came with this package and we did pay the non refund able fee.
    Thank you for you time and would greatly appreciate your response.

  90. Stopped by mesa store buy gift cards. Was told they were out and I could get some at Walmart.
    Went to Walmart. They did not carry any.
    Called local store. They explained that because of the holidays they were still out. I gave the mgr a heads up that there was another holiday season coming up in December of 2016 and they should have learned they would need a larger inventory of gift cards because they ran out in 2015.
    I was told I could purchase gift cards @ Safeway Foods.
    Stopped by a Safeway Food Store.
    They do not carry your gift cards,
    GET YOUR POOP IN A GROUP !!!!

  91. We’re here in Matteson Illinois for another family fundraising night. This is our 6th one. The customer service is always great and great staff. However there is not enough staff to service such a large group. Please help us next year! Our families come out but stand in line too long to buy tokens and purchase food. There is also a lengthy wait for food to arrive. Again the employees are great, kind and friendly they just need more help.

  92. Jan.15,2016 6:45pm went to your location in las cruces New Mexico order a pizza combo for 29.99 two salad bars, and a extra 100 came out to almost $70.00 my four yr. wanted to play games which have of them were broke contact the service attend. was busy behind counter were the toys are.ticket machines were broke as for the manager to talk to never show up So my daughter was very upset knowing that machines weren’t working, ticket machines were not working and the service really disappointed us spent so much just to take the tokens home and the tickets you disappointed a 4yr. Now wants to go to Peter pipper pizza for now on thank you .

  93. I recently quit my job at cec. For many reasons, the biggest being that they underpay the workers for all of the crap that they make them do. Another reason will be just how unsanitary the building really is. You know that salad that EVRYONE loves. Well just know that half of that stuff has been reused from as long as 2 days before. Oh, have you ever noticed the little door on the salad bar? OPEN IT! You will discover mold and decayed wood and dirt and poop from rats under there. (Location in Arlington, Tx.) I would LOVE to send the pictures i got of it to corp. but of course i cant find a email to send it to!!! The trash is probably taken out once, MAYBE twice a week. So the trash build up and stench is pretty awful. Oh, if you get a warm or cold pizza, it is probably a old pizza that the cooks messed up on and left on top of the oven. Yeah, it is all pretty nasty. Something else i find pretty annoying the the way parties are ran. That cheap little table cloth was probably used from the last party. The nasty pitchers that they use the bring out your drinks arent even washed, they are just rinsed. Just know that i used to work there so all i am saying is true. Cec is honestly a pretty nasty and poorly ran place.

  94. Re: Irving, Tx location on Airport Fwy. Sadly, the length of time it took to get a med cheese pizza exceeded 50 minutes during our last visit, with a similar time frame the 2 visits prior. Additionally, the cashiers are unprofessional and do not understand the concept of customer service. Frequently out of cakes, and the one time i was actually able to order one it took more than 1 hour and i still did not get so i had to cancel and get a refund. I detest taking my children to this location and will now take them to the Grapevine or other location that offers better customer relations.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *