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Contact Chuck E Cheeses Customer Service

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Contacting Chuck E. Cheese’s Customer Service Center

Chuck E. Cheese’s is a family-fun restaurant that offers pizza, fun and party games. The restaurant is well-known for being a cool place to hold kid’s birthday parties. Chuck E. Cheese’s is a franchise, so your local restaurant is privately owned and operated, though franchisees are required to follow a base set of rules when they sign the franchise agreement. Most Chuck E. Cheese’s locations are open from 9 AM to 10 PM Sunday to Thursday and 9 AM to 11 PM Friday and Saturday. Some locations may offer different hours, so call your local restaurant before visiting to check hours.

Contact Info:

Phone Contact Numbers

You can use the Chuck E. Cheese’s phone number to contact the customer service department. The customer service department is open between 8 AM and 5 PM Monday to Friday and 7 AM and 3:30 PM Saturday and Sunday. All hours are CST.

  • Guest Relations: 1-888-778-7193
  • Corporate: 1-972-258-8507

Mailing Address

The main mailing address for Chuck E. Cheese’s customer service is the corporate office. It will take much longer to receive a response from customer service if you send a letter, but some customers feel more comfortable expressing problems via letter as opposed to calling an agent or emailing the customer service department.

Chuck E. Cheese’sAttn: CEC Entertainment, Inc. PO Box 152077Irving, TX 75015

Official Website

Visit http://www.chuckeCheese’s.com for information on parties, menus and food allergens used at all locations. Even though Chuck E. Cheese’s locations are franchised, all must offer the same menu – though prices will vary between locations.

Customer Service Email

Chuck E. Cheese’s customer service is available by email using the contact form at http://www.chuckeCheese’s.com/company-info/contact-us.php. The website claims the FAQs section is a faster means of answering common questions, so you may want to check the FAQs section before emailing customer service.

We contacted the customer service department by email and the Thank You page claimed a response will be received within 48 hours.

Our Experience

Our Chuck E. Cheese’s customer service experience was much better than we expected. The agent answered the call without an annoying automated system. Melinda, our agent for the minute, was happy to talk with us about food allergens and children’s parties. She told us that allergen-free foods were available and that our local restaurant would work with us to make the party as safe as possible, but the agent could not promise that NO allergens would be found on the equipment or inside the restaurant.

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Rate your customer service experience:
Rating: 1.7/5 (21 votes cast)
Contact Chuck E Cheeses Customer Service, 1.7 out of 5 based on 21 ratings
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51 Comments on “Contact Chuck E Cheeses Customer Service
  1. I spent lots of money last night at chucke e cheese & it had to be 1 of the worst times ever. I was celebrating my daughters 5th birthday. We were approached 5 diffrrent times starting at 9:15pm telling us to start preparing to leave cause they were having their xmas party that night. 40 % of the games didn’t work, out of pic paper, no tickets, no balls for ski ball machine, paddle missing for air hockey & so on. POP was all over the floor at all times by the pop machine. Pizza was awful, over cooked, .i had to cut it myself & it was warm not hot. My little girl got knocked down by other BIG kids when chucke came out to throw out free tickets ( she only got 2). Then employees were coming in & smelling like WEED, they were out in their cars smoking it, manager smelt it on them also (jeff) & I was watching him, he told them that he could smell it on them & they ALL were laughing then the manager saw me looking at them & he began to walk away until I said I need corporate number to report this. If your gonna have your employees doing drugs then make sure you keep it off the property & away from children. I JUST CAN’T BELIEVE THAT YOU ALLOW YOUR EMPLOYEES TO USE DRUGS, NO DRUG TESTS WHEN WORKING WITH CHILDREN. SOMETHING NEEDS TO BE DONE ABOUT THIS & I DON’T BUT I WILL CONTACT THE B.B.B

  2. i was chuckie cheese for my nephews party he is special needs he got out was in parking lot alone . when brought back in by stranger . told manager they said would take care of it . the corporate office feels since we got money back all well this needs to addressed ,for safety of all children,

  3. I was at Chuck e Chesse in Kelso Washington and had the worst experence of all times at this CEC. I had five of my grandchildren with me and I was read for a great day with them. I had called the store and asked because I was having problems with printing a coupon. They told me I would just need to write down the numbers of the coupon code. So I went in and you know when my grandkids got there they wanted tokens fast and the manager there that went by the name cinnamon that was not wearing a name tag told me she needed to see the coupon. I had to go outside of the restraunt and pull the coupon back up on my phone because reception was bad in the store. I was getting very upset because the kids had to wait now over twenty minutes for me to pull up the coupon on my phone. Then I came back inside and showed her the code because I did not want to lose reception in the store. I then stood back in line to make my order. The manager said what was that code number. I was real upset now she already seen the coupon but wanted the code again. well I told her the code number I gave her the first time I had came in and would not honor that. Well I did end up buying two sets of coupons 100 tokens for 20 dollars and several drinks. But that was not the end of our bad service we recived. I spent over 80 dollars on my visit and when we went up to check out with our tickets the young girl that was helping us had used half of our tickets and then enformed us that she would be right back. She never came back to help us she went to kid check and we waited for someone else to come help us waiting over ten minutes for another employee to help us. My grandson bought a milar balloon and when we stepped out of the restraunt it flew away. no weight on the balloon. I will not ever go to this chuck e cheese again.

  4. Im very upset we came to bring our children to chuckee cheese spent over $300 and our coupons wasnt used and we had to wait 30 mins in the line to pick out prizes thanks for ur time

  5. I would like to start off by stating that we had a blast at our son’s bday party. We went to the Chuck E Cheese in Pico Rivera, CA. This is our 2nd year having our sons bday party there. Last year our hostess (Cynthia) was awesome! She was on to of every thing. She made sure we had drinks, plates, cups, hot pizzas available at all times. She was the hostess with the mostess. Since we had such a great time, we decided to come back this year. N guess who was our hostess this year!? Cynthia!!! We were soooo excited to have her host our bdat party again. Once again, she was on top of every thing. Making sure we had every thing we needed at all times. She made sure to have all of our guests involved in the bday singing n cake cutting. She was such a great host n I want to madge sure she gets credit for her excellent work.No one at our party had a bad experience, they all were complimenting Cynthias work. With that said, I’ll b back for many more parties (especially if Cynthia is our host). :)

  6. Very dissapointed in your Louisville Ky Hurstbourne store. We got the #4, two pizzas, four drinks, for us and our son. Upon sitting, some random lady grabbed our coins saying they were hers, she had the table reserved. after minutes of arguing and her realizing rhe store manager sat us there and they were indeed ours, she rudely walked away. We ate some of one, and took my son to play games. It was his first time there, and we drove from hodgenville, ky, about an hour away. As we were playing games, we realized half did not work but took our coins. They were busy, so we didnt ssay much. I figured we would get lots of tickets as we had 90 coins. Wrong. They did not double the tickets, he had 180, and that only allowed him a car, frog and bug that I seemed to pay 53.00 for that I could have gotten for a quarter out of a machine. So in going back to our table, our food and drinks were gone, and our jackets were thrown ti the side. The manager replaced one pizza, only to go back again to our table to find our things were moved to yet another table, jackets again thrown around.. it was a horrible experience and I feel a huge waste of money and gas. We will not be going back. That was highly disrespectful.

  7. It is very greedy of your company to charge 6.99 for a salad plus tax titles and Licsence. That would bring the total to almost 8.00 dollars . Are you really that greedy why don’t you disclose your salad profit margin to the public that way we can feel good about being ripped off and cheated

  8. I did not enjoy my experience at Chuck e Cheese. Besides having to wait for 5 minutes before checking us in even though we were the only people in line, we were FINALLY aloud to enter. There were unstaffed and only had two crabby seniors working the whole place. They need to get some new, young, FRIENDLY employees. The only good thing there was the pizza other than that there are less and less games, bad employees and slow service. Next time Chuck e Cheese will NOT be my first chose to go because I did not enjoy my experience!!!!!

  9. I drove two hours to take my 3kids to the savannah,ga chain where we were greated by the rudest employees ive ever seen.it was compleat joke how the staff hid from customers all the while no kind of crowd control what so ever.and when we waited 30 min to redeem tickets the employee told me i got to wait cause she was getting off leaving alot of folks waiting whinch in turn caused utter chos….i will never visit a chuck e cheese again unless this is made right i sspent alot of money last night to be treated like crap …..very very disapointed in savannahs work ethic

  10. My brother took my children to Chuck E. Cheese’s in Toledo, Ohio on Airport Hwy. When I got home that night my brother complained of his stomach hurting and everyone (except the baby) told me how bad the pizza, veggies, and fruit tasted to them. No one finished the pizza (never happened before). My oldest daughter said the oranges tasted like liquor. Everyone knows OLD oranges taste like liquor!! How could you feed CHILDREN bad food. Who does that????? ALl of Saturday my 5 yr old son and my 40 yr old brother vomitted and pooped off this bad food. Late Saturday and into Sunday my 18 month old vomitted and pooped. YOU SHOULD BE ASHAMED CHUCK E. What happened to your wonderful customer service???? We used to RAVE about you, now every time we leave we are shaking our heads. :) SHAME ON YOU!

  11. The Chuck E Cheese located in North Little Rock, Ar is horrible! Their wings are the size of chicken nuggets and the pizza tastes aweful! Also, they have very poor management! One manager, by the name of “Anthony” is EXTREMELY RUDE AND UNPROFESSIONAL! Several complaints have ben made on him, yet his attitude continues to STINK!Another one by the name of “GRAHAM”, seems to be very incompetent! He is almost as bad as Anthony! They also take advantage of their younger work crew as seeing both managers have been there for many years. One more, by the name of Tanner, also has a very bad disposition about himself! These people have been reported to their coorporate office by numerous people, yet, there hasn’t been any change! I would discourage anyone from going there! Plus, on the weekends, it’s so crowded, you can hardly move! I know they are way over the fire and safety code numbers as to how many guests can be in the building at one time! Nevertheless, their establishment is one I wouldn’t even want to take my dog to!!!! They seriously need to do some firing and hiring of some more friendly managers!

  12. I am having my daughters 7th birthday party at the chuck e cheese in Covina on San Bernardino Rd on May 4th, 2013. I already have over 30 people coming, both children and adults. Not all of the kids have RSVP’d yet, I am expecting more. I went and asked that some tables be reserved for me. I was refused any reserved tables unless I paid for a party package. I lost my job in October, and can not afford that for the amount of children I have attending. I am going to use coupons and buy all of the food and tokens for both the children and the adults that are coming. I am looking at spending at least $500 there already. I have been taking my kids there for years and do not like being treated like an unappreciated customer! My invitations have already gone out, or I would not be having my party there. I am expecting my last child this September, and will NEVER have his party there! All I asked for was some tables, they did not even need to be in the party area. They were still not willing to accomidate me. I just hope my daughter’s party is not ruined because we might not be able to get our tables together!!!!

  13. I just wanted to say that we had our daughters 3 rd birthday at the Brentwood, Ca Chuck E Cheese. Our party coach Blake was amazing along w the store manager. We had a wonderful experience. We were a party of 22 and the employees made us all feel so special. It was worth every penny spent. Blake was so sweet and went above and beyond. Dealing w 11 three year olds can be a challenge but not for her. I can’t wait to do it again next year. Thanks again ChuckeCheese in Brentwood Ca.

  14. since you one of your representatives have called me once I have been trying to get back in contact with her for a while now about something that happened at one of your locations. If you can please contact me as soon as possible.

  15. I just wanted to mention that we had my grandsons 3rd birthday at Chuck E Cheese in Irving, TX and Johanna was our hostess. We had to ask for everything that we needed. She would wander off and we would have to go around looking for her to ask for the things we needed. She did not have cake plates or plastic ware on the table. We had to ask for the adult cups & plates. The pizza was over cooked and hard. And we had to wait for that!! Several of the machines were out of tickets and several games were out of order without “Out of order” signs posted on the machines, so we were losing a lot of our tokens in machines that were not working. I feel it’s poor management to have machines not working properly or without signs to let their customers know, especially on a Sunday afternoon. I complained to the manager (Mike) about the service and he didn’t seem to care much. He said he was surprised about that, that Johanna was one of his best employee’s and I told him that surprised me. He offered me a free visit back with a free large pizza, drinks and 20 free tokens. I explained I wasn’t asking for anything for free. I wanted him to talk to Johanna and correct the problem so the next customer didn’t have to go through the same thing. He then went to help Johanna clean up the table and was making comments about “Everyone has bad days and today must be her day” and laughing. I don’t feel that was professional. Obviously he doesn’t take customer satisfaction very seriously, but I feel if I am paying that much money for a hosted party, I expect to get the service we paid for. I hope a manager within your corporate office can find this more important than the staff at the Irving, TX location. Your prompt attention is greatly appreciated.

  16. the Chuck E Cheese located at 139 Flatbush avenue
    Brooklyn, NY, 11217 in Atlantic Center Mall. This Chuck E Cheese is one of the worse Chuck E Cheese that I have been to. I live very close to this Chuck E Cheese but travel to other locations for better customer service and a sanitary location. The bathrooms have urine and toilet tissue on the floors and there is no soap or paper towel to clean your hands. I waited over an hour and a half for 1 pizza pie and wings. After an hour I asked about the extended wait and I was told “how do you expect us to find your table with all these people here.” I do understand that there are larger crowds at Atlantic Mall but that is no excuse for unsanitary conditions and discourteous customer service. Something needs to be done. When asked about birthday parties from my peers I never mention the Chuck E Cheese at Atlantic Mall because I feel it is an embarrassment. I don’t know where to send this letter to make a difference but would like to begin to sound the alarm to an unacceptable situation that is occurring. If there is anymore that I can do please let me know. I would like to be able to walk to the Chuck E Cheese closes to me and not travel to get the proper service. All Chuck E Cheese should be equal.

  17. This short mixed kid with braids of the tyler store helped us with all of our menu options he is a great cashier of c.e.c tyler tx! He was outgoing and was excited to help us out to make great choices and save money I love the chuck.e.cheese of tyler tx! Thanks you tyler c.e.c and I think the cashiers name was dom , I’m not for sure but he was a lot of help! And he even gave me a applacation to feel out he was soo helpful !

  18. I went to celebrate my son’s and two granddaughter birthday, at Chuck E Chesse in Glen Burnie, Maryland. AT 3:14 p.m., I ordered a party trY of the hot buffalo wings and a large meat pizza combo. At 3:45 p.m., I went to the desk to inquire about my order and was told by one of the servers who delivered the other quest orders about my order, he said he would check. About 15 minutes later he came back confused stating “he was still checking” and on of my daughters went to inquire at the desk Gain. This time she was told the food had been delivered to our table. A sever came to our table check to check the tickets, and clearly could see the items were not on the table. At 4:24 p.m., I went to the manager and told him I had been waiting over an hour and fifteen minutes; he he would check the camera to see if I RECEIVED my order. I waited approximately 30 minutes and no word from the manager. I went to the desk and a person named CeeCee who I was told is the assistant manager, ask to see my receipt and I said I want the $45.+ credited back to my card. The manager said he could not give me a refund. After going back and forth CeeCee said she would only give me $27.00 back. I told her I want my card back, I reached out my hand for her to give me my card stating “I am going to call the police because she was trying to cheat me out of my money and call corporate on Monday. She threw my card at me and AND altercation started when my daughter saw her throw the card to me. The police came I did not receive all of my refund, no chargers were filed and me and my 27 quest were asked to leave without singing happy birthday to their three honorees and cutting the cake. The manager was so nonchalant and passive, I will not go to Chuck E Chesse until they change manager and fire Cee Cee. The other manager was good and the food was better I waited 15 minutes for them to replenish the salad bar.

  19. The Chuckie cheese is Mishawaka Indiana is absolutely dissugusting and the manager and staff is a joke! The place was a mess and it seemed like all the staff were running around like chickens with their heads cut off getting nothing accomplished. It was a waste of $$$ they started our party 45 mins late & the manager said he was sorry it was the new waitresses fault & didn’t offer us anything! Joke joke joke!

  20. I am very very upset with the treatment of little Jay on Sat. Dec. 21 2013 at the glen burnie chuck e cheeses. Summer and Dakota were so rude and horrible acting. That little boy has been thru so much in one year, his parents are young and don’t have a whole lot, the baby spent the first nine months of his life in the hospital so to be able to celebrate his first birthday was a huge thing to the family. But nine months in the hospital left them tight on money. So what they were a walk in party and not a reserved party with all the hoop a looopa… that should not of made a difference , they were given a bunch of tickets by family members from other party’s in the past, it didn’t make them thiefs or their friends thieves…. cripe all those two girls had to say was you are only allowed to use one at a time not all at one time… but no summer and Dakota have to make a big hoop a loo outta it and make them feel like trash… you know when I will bring my kids back to chuck e cheese… when the place manages to employ managers with personalities… who realize working at chuck e cheese is not equivilet with being god.

  21. hey i have a lil girl she is be 4 this year and she wnts to have her bd there and i was just woundering can we bring our own birthday cake how much is the pizza to have 2 diff kinds and do yal do the cups and naps and table

  22. I must give a HAND CLAP To Ms.Star at the new Waldorf,Md location..Great Job! Saturdays are VERY BUSY for Chuck.E Cheese..I usually do first open if I bring my three kids but this day we were in the area and my kids Aunt was suppose to bring them..long story short she was getting her nails done and I was turning around getting ready to get a refund and spoil my kids day. Ms.Star saw their faces and just wanted to know what happen…I explained what happen she gladly accommadated us!!!! Thank You So Much Ms.Star for making MY KIDS DAY Nt be ruined! Really Appreciated Ms.Star customer service..A+++

  23. On February 12, 2014 I thought I was taking my children out for a fun dinner. I soon realized it was by far the worst dining experience I’ve ever had. We arrived at the 2815 W. Expressway 83 Harlingen, TX 78550 location around 6pm. When we arrived I wanted my children to have a side salad along with their pizza.The manager Rob insisted (with every inappropriate attitude) that the salad bar closed at 6pm… The closing hours for Chuck E Cheese states it closes at 10pm. Not at 4:30, not at 6, and not at 9:59. At 10! I don’t understand why something as simple as a salad bar was to be put away FOUR hours prior to closing. I overheard another family nearby wanting to order wings for their family. That wasnt full filled either. So FYI to all you that want to eat here after 6, ONLY pizza is offered. Sounds ridiculous. I work at an indtitute where we have been awarded several JD Power and Accociate awards for our customer service. I serve great customer service everyday. I would never treat and speak to other human beings the way the workers at Chuck E Cheese speak to their customers. If no one ate there, all these people would be left without a job.

  24. Took my 3 year old on Saturday and was VERY Disappointed! It was filthy and chaotic! We waited 2 hours and 15 minutes for our pizza that NEVER came. Every time I asked where our food was I was told it will be out in 10 minutes! So finally I had to just ask for our money back because we were STARVING and our food obviously wasn’t coming. The employees were so rude and did NOT give me a refund. That was the first and LAST time we will ever go to Chuck e cheese!!!!!

  25. Had about 40 to 50 people at party. Spend close to 400 to 500. Birthday boy couldnt get in ticket booth even if u pay. Summer was very rude. Called me out in front of guest. Wouldn’t help out with kids cups considering they mix them up and only take a few drinks anyway. The owner of the chuckecheese before apollo took over would give us as 10 cups problem. He new how we were spending alot. And still got 30 cups. Summer treats customers rudely then looks in their face and say you are the one rude. Dakota was suppose to have district call me. Never happened. Corporate suppose to have someon call. Didnt take number so lets see how that goes. Its definely not place wehere a kid can be a kid. They also grabbed lighter out of hand and said I have to do that and walked away and never lit candles. We had to find matches. Rude rude rude. Been going there for 30 years. Always been great. Until the last 2 years. Come on apollo. Treat your good customers good.

    g there for 30 years. The last 2 has been horrible

  26. Recently went to the Chuck e cheese in Danvers, Ma. I cannot believe the health department has not closed this place down. I have the pictures to prove it that bathroom was the most dirty bathroom I have ever seen. I had already ordered and spent $80.00 and did not have the heart to explain to my two 4 year old nephews we could not stay. We did not eat the pizza because I was disgusted with the filth in this place. I have left a message for someone to call be back and I hope they do.

  27. chuck e cheese is a wonderful place to take my children. we always have a wonderful time when visiting chuck e cheese

  28. I was this past Friday May 13th at the Chuckecheese location on Long Island City( Northern Boulevard and 48street)My 3 year old son tripped and fell down next to a game machine, he bumped he head on the side, he was bleeding and right away he got a big lump on the side next to his eye, my wife picked him up and run to the Front Desk where I was with other kid, when I saw my son I asked an employee for some ice, I saw she was doing something else I tried to grab some ice from the Salad bar just a couple of ice cubs, this employee whose name was AMISHA jumped right away and screamed at me and told me “YOU CAN’T TAKE ICE FROM THERE” I said just a couple of ice cubes, don’t you see my kid is bleeding, she said you just can’t help yourself, I told my wife let’s go home this kids needs some help right away, there was two ladies seating on a table next to what was happening with Chukecheeses uniforms looks like there were Supervisors or managers they just look and they signal the employee like “LET HIM GO”, I am letting all my friends and my kids friends parents about this incident.

  29. you guys can erase all the complaints on this page that you don’t want people to read but you can’t erase the complaints people make to Better Business Bureau or Consumer Affairs about your business. Thank You very much…

  30. I don’t know how you stay in business went to the one in omaha ne spent about 400.00 for birthday party. Worse customer service ever. Spent 40.00 on 20 adult drinks when we went to fill them there was no ice. After finally finding a worker to ask to fill the ice was told there was no ice. I asked to speak to a manager he told me there was no ice I asked for a refund was told no that the pop was cold coming out of machine and if it got warm before we finished it to just dump out and refill because the refills were free . I asked him if they could just go buy Ice as there is a bag and save right across the street he said no. What kind of customer service is this. Then after all this it took an hour to get appetizers and never did get all that we ordered. Was told you got some of them we have to feed the other customers because there is only 1 cook. We wondered why on a Sunday afternoon there was only our party and 1 other now we know your lousy customer service has run everybody off to the competition. The bathrooms were filthy 1/2 the games and rides didn’t work 2 ticket counters were working at one time 1 Girl was running counter and checking the door and 4 workers were out smoking in parking lot. This is the worst experience we have ever had. You ought to be ashamed of yourselfs taking peoples hard earned money.

  31. Chuckie Cheese is a great place and its a good start for young people to begin working there if you work in the right location.
    The Chuckie Cheese in Middletown NY is NOT the best place to work. The managers Nixon and Chantilly are very unprofessional, treat their employees with no respect if they are young people and do not have the people skills to manage their employees.
    The facility is run by a bunch of children and they dont run it on an equal opportunity level. Service is ok facility semi clean.

  32. I would like to say my family and I had a really bad experience in chuck e cheese in city of bell in California Saturday July 19, took my kids cousins and aunt it was very nasty after we saw a roach on the wall by our table I brought it up to the managers attention and she try to give us a new pizza, tokens and cups for the kids didn’t feel save for my kids to even eat the pizza anymore this had been the worst place we usually go 3to4times a month after this we don’t think we would celebrate my son’s 5th birthday

  33. The chuck e cheese in Berwyn pa aka Devon is a very clean and proper place to be. All the employees there are super nice and always have a smile on there face, but I am very concerned about the one manager mike who is very rude to there guest and employees. I love your chuck e cheese very much and I wouldn’t want to see former guest not come anymore.

  34. My family an I went to chuckie cheese new location in port orange florida we had only been there with our 3 children about 20 minutes before my husband was approached by an employee an asked to pull his pants up he had a belt on an no one could see anything but a shirt hanging over his pants. Just as she said that to him there was another man with skinny jeans an a size small shirt on an we could all tell his under garmets were navy blue an not one employee said anything to him. So I nicely went over to the manager of the whole store an asked for corprates number he never once asked if he could help an was very rude he was rushing to tell me the number to corporate then rudely walked away. I did call corporate an they also did nothing an didn’t seem to care much at all. I love bringing my kids there an have been to many chuckie cheese ive never ever in my life had an employee say that to my husband before we always spend way more then 100 dollars while there an to be treated so badly by corporate an management i will never ever enter another chuckie cheese an ill be sure to let all my friends with small kids to also not go to chuckie cheese!!!! There is a saying when you work with people for every customer you piss off you can be sure you lost 100 customers!

  35. Today I had a Birthday for my Child who turned 3 and had a bad experience. First of all I waited at table for 30 minutes waiting for someone to help me and there was no hostess for us, finally I went to ask is someone going to help us the kids are here and waiting. I was told that the hostess did not show up today so they had to find someone else. Finally someone came to order pizza which took an hour the kids did not have tokens so I asked for them because the kids were waiting around for the tokens and asking when they were going to eat pizza, I felt bad because they had to wait. I only had half an hour to eat cake and open presents and was rushed because they had another party. I can’t believe the bad service I had. I usually have her party here every year but not sure if I will have it here next year.

  36. We came to the Modesto, Ca location and were very disappointed that the Chuck E mascot never even came out, and the entire section in front of the stage was blocked off as “reserved” but no one ever showed up to be seated there, so we couldn’t even sit close to the stage. The pizza is very small and overpriced. We had to purchase 2 just to have enough food for 2 adults and a 3 year old. We spent over $50 on 2 “large” one topping pizzas and a cupful of coins.
    We are very disappointed in what we got for our money and the fact that the mascot never even made an appearance was the final straw. No wonder there aren’t many people here.

  37. I just had my daughter 9th bday party there. I would say they didn’t have it together when we first got there they haven’t began to set up so the party was 15 min late getting started they didn’t know how to plan things. The lady doing my daughter party was very rude bossy didn’t know what she was doing she almost made my daughter miss her cake the last was never around to help with anything couldn’t get the order right other people had to help unpaid for a ticket blaster an she almost didn’t get to do that an open her gifts. It’s not worth the money I spent to have my daughter party there. I have email them an took them. Week to replay an still didn’t do nothing say call back next day an 4 days later still no phone call to work something out.

  38. I have a complain I was at Chuck E Cheese yesterday on the 17th of January at 2 p.m. I walked in the door with my grandchildren two women and one of my friends i sat down a waiter came over and says you cannot sit there unless you want food when did you decide that when you walking talkie cheese that you had to order food and giving them your money anyways for the kids to play the game they said okay I said okay a lot of food in a minute your way to said no need to order it now before you sit down or you can’t sit there then he decides he’s going to sign us a seat to sit when do you like people’s lives I am very disappointed in Chuck E Cheese is supposed to be a kids place and us how many people with a split need to auto before you can then we wanted then they told us to sit at a table next to a birthday party where we wanted to boost because I am older I’m not young they told me that isn’t one finally the manager came over and gave us a table then there was a booth in front of us on the side of us that said neither of a lady came in with for her kids took the sign off and set their way to came over and said you need to order food if you want to sit there she said well I’m tired I worked all day I need to sit here he said no you need to get up you need to order food to sit there she said okay let me get my kids in a lot of food she never on a pool while we were there she SAT there so I guess if you’re from another country or another race it’s okay to sit there and not a lot of food but you made me and my friend are the food before we could sit there that is not right I’m very disappointed and when I was in California they never did that at chucky cheese with my other two grandchildren I will never repeat never go to your Chuck E Cheese in Everett mass again and I will put it on facebook to all my friends that have grandchildren let’s go to Chuck E Cheese not to ever go to your experiment again thank you Mary Ellen Dion from Randolph mass

  39. I’ve been a loyal customer of CEC for almost 18 years. I’ve had good and not so great experiences at this establishment but last night I was shocked and extremely disappointed by what I realized. Chuck E Cheese is a complete scam and rip off. Each machine, game, or ride takes a quarter. But, my kids love the tokens so I like most unknowing parents buy them from the token dispenser. We all can do math and know 4 quarters per $1 so I expect if I put $10 in the dispenser I should get 40 tokens. Nooooooooooo this is the scam. Its not posted. Nor mentioned as far as I could see that you only get 3 tokens per $1. I’m sure most parents are unaware of this. There is no telling how many times I ignorantly put my money in trusting the machine would give me 4 per $1. But, last night I counted and was floored to find out I was short. But, no this is company policy. Stealing and tricking trusting parents. Now I totally understand why the mascot is a “mouse”. No no he is really a RAT. A dirty, dishonest, money hungry rat. Thanks a lot big business for showing why this world is going down hill morally.

  40. I went to Chuck e cheese in ocoee fl on 50 with my husband and kids. We had a amazing day in till my 4 year old daughter was playing a puppy game where you suppose to hit the bone down so the ball will throw in the puppy mouth. And she hit the side to the table of the game. I didn’t notice she had spit her chin. I walk her to my husband because she was crying. He notice she was cut bad. We went up front to ask for some tissue and they told us to go to the restroom, my husband didn’t want to take her in there cause it was dirty. So he ask a other associated in the prizing area she said they didn’t have noting up front. So a customer got upset and said you guys have to have a first aid kit. So she went back and ask the mananger for bandage’s. Finally manager came out and ask what happened we explained took my daughter to the er and they put skin glue. I was really upset because the associated are suppose to kno customers come first. Seem like they didn’t care. Manager told me corporate was going to call me and I have not received a call and this happened Sunday January 18, 2015

  41. I have been to the newly opened Chuckecheese in Trinidad 3 times. On my first visit my child hurt her toe on the bathroom door, and after speaking to a manager by the name of Annelie, I vowed never to return, then I was contacted by a manager by the name of Sheldon, who plead with me to give them another chance, he was sympathetic to me and my child, gave us the insurance agent name, offered us a free visit, I took him up on the offer in Jan 2015 only for him to tell me he didn’t work there anymore, however to my amazement he offered to call the manager there and make the arrangements for my visit, he did and a manager by the name of Tim assisted me, it was great, Sheldon called me back to follow up, Again!!! amazing. The guy didn’t even work there, onto my visit last week!!!! Met Annelie again, first off it seemed short staffed, the place wasn’t very busy and the staff was not very friendly. I asked her for Tim and she told me he no longer worked there, too my amazement she was sitting with another male manager tall slim dark skinned guy with few teeth, I asked if she knew where Tim or Sheldon worked? she said no! and that they are both probably in jail, because they were fired for stealing, my mouth dropped. and she and the guy started laughing. I was shocked. I asked for the owners number and she said they were out of the country and she was in charge. I even called back and got her again. I think what was said about those two guys even if it was true, was highly unethical and possibly unlawful, I plan to contact these gentlemen and inform them that their characters are being severely damaged at that place. your service at that place is nothing like what I experienced in the past. The owners need to address this young woman, I was prepared to offer those 2 guys a job with my company, I probably still will. but I will never go back to that chuckecheese! never

  42. sent a comment yesterday, have not gotten an email confirmation. I will be sending an open letter to the editor of the local newspaper in Trinidad later today.

  43. CELEBRATING MY NEICES B-DAY AT CHUCK E CHEESE LAST NIGHT AND ONE OF THE FAMILY MEMBERS FROM B-DAY GIRL WHENT OUT SIDE TO SMOKE CIGERETE. IT WAS 9PM ON THE DOT AND EMPLOYEE DIDNT WANT TO LET HIM IN. I GOT MANAGER TO SEE WAS THE PROBLEM EXPLANING THAT WAS THE GRANDFATHER OF CHILD AND HE NEEDED TO COME BACK INSIDE. THIS GUY (TONY GOMES)MANAGER WAS GIVING ME GREAF ABOUT THAT WAS THE RULES AND HE HAD TO OBEY BY THEM. NO ONE ENTERS AFTRE 9PM. AFTER I TOLD HIM I WAS MAKEING A COMPLAINT HE WANTED TO GRANT ME WITH LETTING THE INDIVIDULE INN. I ASKED FOR HIS CARD TO MAKE A COMPLAINT AND JUST GAVE ME GENERAL MANAGER CARD (CARRIE ANDRADE) WICH I WILL ALSO CONTACT. THIS GUY WAS RUDE AND DOES NOT DESERVES TO BE MANAGER THERE OR ANY OTHER PLACE NO PROFESIONALISM. I WILL NEVER GO BACK TO THAT PLACE KNOWING THERE ARE PEOPLE LIKE THAT. ON THE WEB IT STATES THAT THIS PLACE CLOSED AT 10PM. THIS WAS AT CHUCK E CHEESE IS LOCATED AT 3903 W. AIRPORT FRWY. IRVING, TX 75062.

  44. My family and I attended Chucky E Cheese today Friday, February 27, 2015 at 12:17 PM. This Chucky cheese facility is located at Buford Georgia. During our visit there one of your employee was extremely rude to my wife. My Wife approached her “Natasha” and asked her for a to go tray, she never acknowledge my wife, turned towards another employee and told her to get her tray while doing so she looked back at my wife rolled her eyes in a very disrespectful manner. It seems like this individual had a bad attitude the moment we walked in, she never once greeted us. She seems like an angry individual that hated her job, I think she’s in the wrong field for that sort of attitude. We went there with intentions of having a good time but we left they are very irritated by this employee demeanor towards my wife.

  45. My family and I went to the chuck e cheese on north shackleford in little rock and they were rude!! My daughter and I went there all the time but I will now drive 20-30 minutes out of the way to go to the one in north little before I ever return to that one again!!

  46. Visited the Springfield, Pa. Location tonight between 630 and 800pm. Everything was going well. Service was good, food was what we expected. Then it was time to go. My grandsons and I went up to redeem their coupons. The gentleman that greeted my grandson, and I quote said”what you want?” This is not a proper way to greet a child. At that time I started to take a good look around. The salad bar looked like no one had attended to it since we arrived. The floor had not been sweep. Many tables have not been wiped down or ready for service. The front inside area, where you would order food, had a head scarf laying on the floor, right in front of the hostess for at least 20 minutes. If this is the way your franchise presents it self on a Monday night, I would be afraid to visit it on a Friday!

  47. Visited to the Chino, California Chuck E Cheese last weekend for a birthday party and was not pleased. The party hostess by the name Michelle was absolutely rude to us and especially to her co-workers who were just trying to help out. Her display of arrogance totally made me lose my appetite.

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