chuck-e-cheeses

Contact Chuck E Cheeses Customer Service

Write A Review

Contacting Chuck E. Cheese’s Customer Service Center

Chuck E. Cheese’s is a family-fun restaurant that offers pizza, fun and party games. The restaurant is well-known for being a cool place to hold kid’s birthday parties. Chuck E. Cheese’s is a franchise, so your local restaurant is privately owned and operated, though franchisees are required to follow a base set of rules when they sign the franchise agreement. Most Chuck E. Cheese’s locations are open from 9 AM to 10 PM Sunday to Thursday and 9 AM to 11 PM Friday and Saturday. Some locations may offer different hours, so call your local restaurant before visiting to check hours.

Contact Info:

Phone Contact Numbers

You can use the Chuck E. Cheese’s phone number to contact the customer service department. The customer service department is open between 8 AM and 5 PM Monday to Friday and 7 AM and 3:30 PM Saturday and Sunday. All hours are CST.

  • Guest Relations: 1-888-778-7193
  • Corporate: 1-972-258-8507

Mailing Address

The main mailing address for Chuck E. Cheese’s customer service is the corporate office. It will take much longer to receive a response from customer service if you send a letter, but some customers feel more comfortable expressing problems via letter as opposed to calling an agent or emailing the customer service department.

Chuck E. Cheese’sAttn: CEC Entertainment, Inc. PO Box 152077Irving, TX 75015

Official Website

Visit http://www.chuckeCheese’s.com for information on parties, menus and food allergens used at all locations. Even though Chuck E. Cheese’s locations are franchised, all must offer the same menu – though prices will vary between locations.

Customer Service Email

Chuck E. Cheese’s customer service is available by email using the contact form at http://www.chuckeCheese’s.com/company-info/contact-us.php. The website claims the FAQs section is a faster means of answering common questions, so you may want to check the FAQs section before emailing customer service.

We contacted the customer service department by email and the Thank You page claimed a response will be received within 48 hours.

Our Experience

Our Chuck E. Cheese’s customer service experience was much better than we expected. The agent answered the call without an annoying automated system. Melinda, our agent for the minute, was happy to talk with us about food allergens and children’s parties. She told us that allergen-free foods were available and that our local restaurant would work with us to make the party as safe as possible, but the agent could not promise that NO allergens would be found on the equipment or inside the restaurant.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.8/5 (11 votes cast)
Contact Chuck E Cheeses Customer Service, 1.8 out of 5 based on 11 ratings
Write A Review
24 Comments on “Contact Chuck E Cheeses Customer Service
  1. I spent lots of money last night at chucke e cheese & it had to be 1 of the worst times ever. I was celebrating my daughters 5th birthday. We were approached 5 diffrrent times starting at 9:15pm telling us to start preparing to leave cause they were having their xmas party that night. 40 % of the games didn’t work, out of pic paper, no tickets, no balls for ski ball machine, paddle missing for air hockey & so on. POP was all over the floor at all times by the pop machine. Pizza was awful, over cooked, .i had to cut it myself & it was warm not hot. My little girl got knocked down by other BIG kids when chucke came out to throw out free tickets ( she only got 2). Then employees were coming in & smelling like WEED, they were out in their cars smoking it, manager smelt it on them also (jeff) & I was watching him, he told them that he could smell it on them & they ALL were laughing then the manager saw me looking at them & he began to walk away until I said I need corporate number to report this. If your gonna have your employees doing drugs then make sure you keep it off the property & away from children. I JUST CAN’T BELIEVE THAT YOU ALLOW YOUR EMPLOYEES TO USE DRUGS, NO DRUG TESTS WHEN WORKING WITH CHILDREN. SOMETHING NEEDS TO BE DONE ABOUT THIS & I DON’T BUT I WILL CONTACT THE B.B.B

  2. i was chuckie cheese for my nephews party he is special needs he got out was in parking lot alone . when brought back in by stranger . told manager they said would take care of it . the corporate office feels since we got money back all well this needs to addressed ,for safety of all children,

  3. I was at Chuck e Chesse in Kelso Washington and had the worst experence of all times at this CEC. I had five of my grandchildren with me and I was read for a great day with them. I had called the store and asked because I was having problems with printing a coupon. They told me I would just need to write down the numbers of the coupon code. So I went in and you know when my grandkids got there they wanted tokens fast and the manager there that went by the name cinnamon that was not wearing a name tag told me she needed to see the coupon. I had to go outside of the restraunt and pull the coupon back up on my phone because reception was bad in the store. I was getting very upset because the kids had to wait now over twenty minutes for me to pull up the coupon on my phone. Then I came back inside and showed her the code because I did not want to lose reception in the store. I then stood back in line to make my order. The manager said what was that code number. I was real upset now she already seen the coupon but wanted the code again. well I told her the code number I gave her the first time I had came in and would not honor that. Well I did end up buying two sets of coupons 100 tokens for 20 dollars and several drinks. But that was not the end of our bad service we recived. I spent over 80 dollars on my visit and when we went up to check out with our tickets the young girl that was helping us had used half of our tickets and then enformed us that she would be right back. She never came back to help us she went to kid check and we waited for someone else to come help us waiting over ten minutes for another employee to help us. My grandson bought a milar balloon and when we stepped out of the restraunt it flew away. no weight on the balloon. I will not ever go to this chuck e cheese again.

  4. Im very upset we came to bring our children to chuckee cheese spent over $300 and our coupons wasnt used and we had to wait 30 mins in the line to pick out prizes thanks for ur time

  5. I would like to start off by stating that we had a blast at our son’s bday party. We went to the Chuck E Cheese in Pico Rivera, CA. This is our 2nd year having our sons bday party there. Last year our hostess (Cynthia) was awesome! She was on to of every thing. She made sure we had drinks, plates, cups, hot pizzas available at all times. She was the hostess with the mostess. Since we had such a great time, we decided to come back this year. N guess who was our hostess this year!? Cynthia!!! We were soooo excited to have her host our bdat party again. Once again, she was on top of every thing. Making sure we had every thing we needed at all times. She made sure to have all of our guests involved in the bday singing n cake cutting. She was such a great host n I want to madge sure she gets credit for her excellent work.No one at our party had a bad experience, they all were complimenting Cynthias work. With that said, I’ll b back for many more parties (especially if Cynthia is our host). :)

  6. Very dissapointed in your Louisville Ky Hurstbourne store. We got the #4, two pizzas, four drinks, for us and our son. Upon sitting, some random lady grabbed our coins saying they were hers, she had the table reserved. after minutes of arguing and her realizing rhe store manager sat us there and they were indeed ours, she rudely walked away. We ate some of one, and took my son to play games. It was his first time there, and we drove from hodgenville, ky, about an hour away. As we were playing games, we realized half did not work but took our coins. They were busy, so we didnt ssay much. I figured we would get lots of tickets as we had 90 coins. Wrong. They did not double the tickets, he had 180, and that only allowed him a car, frog and bug that I seemed to pay 53.00 for that I could have gotten for a quarter out of a machine. So in going back to our table, our food and drinks were gone, and our jackets were thrown ti the side. The manager replaced one pizza, only to go back again to our table to find our things were moved to yet another table, jackets again thrown around.. it was a horrible experience and I feel a huge waste of money and gas. We will not be going back. That was highly disrespectful.

  7. It is very greedy of your company to charge 6.99 for a salad plus tax titles and Licsence. That would bring the total to almost 8.00 dollars . Are you really that greedy why don’t you disclose your salad profit margin to the public that way we can feel good about being ripped off and cheated

  8. I did not enjoy my experience at Chuck e Cheese. Besides having to wait for 5 minutes before checking us in even though we were the only people in line, we were FINALLY aloud to enter. There were unstaffed and only had two crabby seniors working the whole place. They need to get some new, young, FRIENDLY employees. The only good thing there was the pizza other than that there are less and less games, bad employees and slow service. Next time Chuck e Cheese will NOT be my first chose to go because I did not enjoy my experience!!!!!

  9. I drove two hours to take my 3kids to the savannah,ga chain where we were greated by the rudest employees ive ever seen.it was compleat joke how the staff hid from customers all the while no kind of crowd control what so ever.and when we waited 30 min to redeem tickets the employee told me i got to wait cause she was getting off leaving alot of folks waiting whinch in turn caused utter chos….i will never visit a chuck e cheese again unless this is made right i sspent alot of money last night to be treated like crap …..very very disapointed in savannahs work ethic

  10. My brother took my children to Chuck E. Cheese’s in Toledo, Ohio on Airport Hwy. When I got home that night my brother complained of his stomach hurting and everyone (except the baby) told me how bad the pizza, veggies, and fruit tasted to them. No one finished the pizza (never happened before). My oldest daughter said the oranges tasted like liquor. Everyone knows OLD oranges taste like liquor!! How could you feed CHILDREN bad food. Who does that????? ALl of Saturday my 5 yr old son and my 40 yr old brother vomitted and pooped off this bad food. Late Saturday and into Sunday my 18 month old vomitted and pooped. YOU SHOULD BE ASHAMED CHUCK E. What happened to your wonderful customer service???? We used to RAVE about you, now every time we leave we are shaking our heads. :) SHAME ON YOU!

  11. The Chuck E Cheese located in North Little Rock, Ar is horrible! Their wings are the size of chicken nuggets and the pizza tastes aweful! Also, they have very poor management! One manager, by the name of “Anthony” is EXTREMELY RUDE AND UNPROFESSIONAL! Several complaints have ben made on him, yet his attitude continues to STINK!Another one by the name of “GRAHAM”, seems to be very incompetent! He is almost as bad as Anthony! They also take advantage of their younger work crew as seeing both managers have been there for many years. One more, by the name of Tanner, also has a very bad disposition about himself! These people have been reported to their coorporate office by numerous people, yet, there hasn’t been any change! I would discourage anyone from going there! Plus, on the weekends, it’s so crowded, you can hardly move! I know they are way over the fire and safety code numbers as to how many guests can be in the building at one time! Nevertheless, their establishment is one I wouldn’t even want to take my dog to!!!! They seriously need to do some firing and hiring of some more friendly managers!

  12. I am having my daughters 7th birthday party at the chuck e cheese in Covina on San Bernardino Rd on May 4th, 2013. I already have over 30 people coming, both children and adults. Not all of the kids have RSVP’d yet, I am expecting more. I went and asked that some tables be reserved for me. I was refused any reserved tables unless I paid for a party package. I lost my job in October, and can not afford that for the amount of children I have attending. I am going to use coupons and buy all of the food and tokens for both the children and the adults that are coming. I am looking at spending at least $500 there already. I have been taking my kids there for years and do not like being treated like an unappreciated customer! My invitations have already gone out, or I would not be having my party there. I am expecting my last child this September, and will NEVER have his party there! All I asked for was some tables, they did not even need to be in the party area. They were still not willing to accomidate me. I just hope my daughter’s party is not ruined because we might not be able to get our tables together!!!!

  13. I just wanted to say that we had our daughters 3 rd birthday at the Brentwood, Ca Chuck E Cheese. Our party coach Blake was amazing along w the store manager. We had a wonderful experience. We were a party of 22 and the employees made us all feel so special. It was worth every penny spent. Blake was so sweet and went above and beyond. Dealing w 11 three year olds can be a challenge but not for her. I can’t wait to do it again next year. Thanks again ChuckeCheese in Brentwood Ca.

  14. since you one of your representatives have called me once I have been trying to get back in contact with her for a while now about something that happened at one of your locations. If you can please contact me as soon as possible.

  15. I just wanted to mention that we had my grandsons 3rd birthday at Chuck E Cheese in Irving, TX and Johanna was our hostess. We had to ask for everything that we needed. She would wander off and we would have to go around looking for her to ask for the things we needed. She did not have cake plates or plastic ware on the table. We had to ask for the adult cups & plates. The pizza was over cooked and hard. And we had to wait for that!! Several of the machines were out of tickets and several games were out of order without “Out of order” signs posted on the machines, so we were losing a lot of our tokens in machines that were not working. I feel it’s poor management to have machines not working properly or without signs to let their customers know, especially on a Sunday afternoon. I complained to the manager (Mike) about the service and he didn’t seem to care much. He said he was surprised about that, that Johanna was one of his best employee’s and I told him that surprised me. He offered me a free visit back with a free large pizza, drinks and 20 free tokens. I explained I wasn’t asking for anything for free. I wanted him to talk to Johanna and correct the problem so the next customer didn’t have to go through the same thing. He then went to help Johanna clean up the table and was making comments about “Everyone has bad days and today must be her day” and laughing. I don’t feel that was professional. Obviously he doesn’t take customer satisfaction very seriously, but I feel if I am paying that much money for a hosted party, I expect to get the service we paid for. I hope a manager within your corporate office can find this more important than the staff at the Irving, TX location. Your prompt attention is greatly appreciated.

  16. the Chuck E Cheese located at 139 Flatbush avenue
    Brooklyn, NY, 11217 in Atlantic Center Mall. This Chuck E Cheese is one of the worse Chuck E Cheese that I have been to. I live very close to this Chuck E Cheese but travel to other locations for better customer service and a sanitary location. The bathrooms have urine and toilet tissue on the floors and there is no soap or paper towel to clean your hands. I waited over an hour and a half for 1 pizza pie and wings. After an hour I asked about the extended wait and I was told “how do you expect us to find your table with all these people here.” I do understand that there are larger crowds at Atlantic Mall but that is no excuse for unsanitary conditions and discourteous customer service. Something needs to be done. When asked about birthday parties from my peers I never mention the Chuck E Cheese at Atlantic Mall because I feel it is an embarrassment. I don’t know where to send this letter to make a difference but would like to begin to sound the alarm to an unacceptable situation that is occurring. If there is anymore that I can do please let me know. I would like to be able to walk to the Chuck E Cheese closes to me and not travel to get the proper service. All Chuck E Cheese should be equal.

  17. This short mixed kid with braids of the tyler store helped us with all of our menu options he is a great cashier of c.e.c tyler tx! He was outgoing and was excited to help us out to make great choices and save money I love the chuck.e.cheese of tyler tx! Thanks you tyler c.e.c and I think the cashiers name was dom , I’m not for sure but he was a lot of help! And he even gave me a applacation to feel out he was soo helpful !

  18. I went to celebrate my son’s and two granddaughter birthday, at Chuck E Chesse in Glen Burnie, Maryland. AT 3:14 p.m., I ordered a party trY of the hot buffalo wings and a large meat pizza combo. At 3:45 p.m., I went to the desk to inquire about my order and was told by one of the servers who delivered the other quest orders about my order, he said he would check. About 15 minutes later he came back confused stating “he was still checking” and on of my daughters went to inquire at the desk Gain. This time she was told the food had been delivered to our table. A sever came to our table check to check the tickets, and clearly could see the items were not on the table. At 4:24 p.m., I went to the manager and told him I had been waiting over an hour and fifteen minutes; he he would check the camera to see if I RECEIVED my order. I waited approximately 30 minutes and no word from the manager. I went to the desk and a person named CeeCee who I was told is the assistant manager, ask to see my receipt and I said I want the $45.+ credited back to my card. The manager said he could not give me a refund. After going back and forth CeeCee said she would only give me $27.00 back. I told her I want my card back, I reached out my hand for her to give me my card stating “I am going to call the police because she was trying to cheat me out of my money and call corporate on Monday. She threw my card at me and AND altercation started when my daughter saw her throw the card to me. The police came I did not receive all of my refund, no chargers were filed and me and my 27 quest were asked to leave without singing happy birthday to their three honorees and cutting the cake. The manager was so nonchalant and passive, I will not go to Chuck E Chesse until they change manager and fire Cee Cee. The other manager was good and the food was better I waited 15 minutes for them to replenish the salad bar.

  19. The Chuckie cheese is Mishawaka Indiana is absolutely dissugusting and the manager and staff is a joke! The place was a mess and it seemed like all the staff were running around like chickens with their heads cut off getting nothing accomplished. It was a waste of $$$ they started our party 45 mins late & the manager said he was sorry it was the new waitresses fault & didn’t offer us anything! Joke joke joke!

  20. I am very very upset with the treatment of little Jay on Sat. Dec. 21 2013 at the glen burnie chuck e cheeses. Summer and Dakota were so rude and horrible acting. That little boy has been thru so much in one year, his parents are young and don’t have a whole lot, the baby spent the first nine months of his life in the hospital so to be able to celebrate his first birthday was a huge thing to the family. But nine months in the hospital left them tight on money. So what they were a walk in party and not a reserved party with all the hoop a looopa… that should not of made a difference , they were given a bunch of tickets by family members from other party’s in the past, it didn’t make them thiefs or their friends thieves…. cripe all those two girls had to say was you are only allowed to use one at a time not all at one time… but no summer and Dakota have to make a big hoop a loo outta it and make them feel like trash… you know when I will bring my kids back to chuck e cheese… when the place manages to employ managers with personalities… who realize working at chuck e cheese is not equivilet with being god.

  21. hey i have a lil girl she is be 4 this year and she wnts to have her bd there and i was just woundering can we bring our own birthday cake how much is the pizza to have 2 diff kinds and do yal do the cups and naps and table

  22. I must give a HAND CLAP To Ms.Star at the new Waldorf,Md location..Great Job! Saturdays are VERY BUSY for Chuck.E Cheese..I usually do first open if I bring my three kids but this day we were in the area and my kids Aunt was suppose to bring them..long story short she was getting her nails done and I was turning around getting ready to get a refund and spoil my kids day. Ms.Star saw their faces and just wanted to know what happen…I explained what happen she gladly accommadated us!!!! Thank You So Much Ms.Star for making MY KIDS DAY Nt be ruined! Really Appreciated Ms.Star customer service..A+++

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *