Contacting Chuck E. Cheese’s Customer Service Center
Chuck E. Cheese’s is a family-fun restaurant that offers pizza, fun and party games. The restaurant is well-known for being a cool place to hold kid’s birthday parties. Chuck E. Cheese’s is a franchise, so your local restaurant is privately owned and operated, though franchisees are required to follow a base set of rules when they sign the franchise agreement. Most Chuck E. Cheese’s locations are open from 9 AM to 10 PM Sunday to Thursday and 9 AM to 11 PM Friday and Saturday. Some locations may offer different hours, so call your local restaurant before visiting to check hours.
Phone Contact Numbers
You can use the Chuck E. Cheese’s phone number to contact the customer service department. The customer service department is open between 8 AM and 5 PM Monday to Friday and 7 AM and 3:30 PM Saturday and Sunday. All hours are CST.
- Guest Relations: 1-888-778-7193
- Corporate: 1-972-258-8507
The main mailing address for Chuck E. Cheese’s customer service is the corporate office. It will take much longer to receive a response from customer service if you send a letter, but some customers feel more comfortable expressing problems via letter as opposed to calling an agent or emailing the customer service department.
Chuck E. Cheese’sAttn: CEC Entertainment, Inc. PO Box 152077Irving, TX 75015
Visit http://www.chuckeCheese’s.com for information on parties, menus and food allergens used at all locations. Even though Chuck E. Cheese’s locations are franchised, all must offer the same menu – though prices will vary between locations.
Customer Service Email
Chuck E. Cheese’s customer service is available by email using the contact form at http://www.chuckeCheese’s.com/company-info/contact-us.php. The website claims the FAQs section is a faster means of answering common questions, so you may want to check the FAQs section before emailing customer service.
We contacted the customer service department by email and the Thank You page claimed a response will be received within 48 hours.
Our Chuck E. Cheese’s customer service experience was much better than we expected. The agent answered the call without an annoying automated system. Melinda, our agent for the minute, was happy to talk with us about food allergens and children’s parties. She told us that allergen-free foods were available and that our local restaurant would work with us to make the party as safe as possible, but the agent could not promise that NO allergens would be found on the equipment or inside the restaurant.