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Contact Chrysler Customer Service

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Contacting Chrysler Customer Service Center

Chrysler is an automotive company that shares a home with Jeep and Dodge. The three websites are nearly identical. The company operates in all countries of North America, but Chrysler vehicles are found all over the world. Customers can find tons of information on Chrysler, including how to customize a vehicle, finance a purchase and contact the customer service department.

Contact Info

Customers or potential customers may want to contact the customer service department to ask questions, file a complaint or praise the company. You can contact Chrysler customer service by phone, email and snail mail. Phone calls are the fastest means of contact, but emails can be quick and easy without having to wait on hold.

Phone Contact Numbers

If you need to call Chrysler customer service you can do so from 8 A.M. to 8 P.M. Monday to Friday or 9 A.M. to 5 P.M. Saturday and Sunday. (EST)

  • Customer Service US: 1-800-247-9753
  • Customer Service Canada (English): 1-800-465-2001
  • Customer Service Canada (French): 1-800-387-9983
  • Customer Service Mexico (From US Phone): 011 (52) 55-5081-7568
  • Customer Service Mexico (From Mexico Phone): 01-800-505-1300
  • Roadside Assistance (24/7): 1-800-521-2779

Mailing Address

Chrysler Group Customer Care – US
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

Chrysler Canada Inc.
Customer Assistance Centre
P.O. Box 1621
Windsor, Ontario, N9A 4H6

Chrysler Group Customer Care – Mexico
Prol. Paseo de la Reforma #1240
Col. Santa Fe
C.P. 05109 Cuajimalpa
Mexico, D.F.

Official Website

The starting page for the Chrysler company is located at http://www.chrysler.com/en/. This official website provides all the information the customer needs to contact Chrysler customer service, schedule an appointment for maintenance or ask a question about a Chrysler vehicle.

Chrysler customer is also available on Twitter and Facebook.

Customer Service Email

The Chrysler customer service department can be contacted by email, but not directly via an email address. You must fill out a complex contact form with your VIN number if you have a detailed question about your vehicle. You can also send the contact form without the VIN number, but you’ll still have to fill in your name, address, phone number and email address. We contacted the customer service department via the contact page in hopes of learning the dedicated email address customers can use to contact Chrysler customer service. We’ll update the response when received.

Our Experience

The Chrysler customer service line automated answering service is identical to the Jeep and Dodge automated systems. The call was picked up by the automated system immediately. We were give four options to choose from with the final option being to wait on the line for a customer service representative. After just about one minute the call was answered and the representative answered our question about ordering a customer Chrysler with ease. We were not pressed into revealing personal information at any time during the call.

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Rating: 2.1/5 (21 votes cast)
Contact Chrysler Customer Service, 2.1 out of 5 based on 21 ratings
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37 Comments on “Contact Chrysler Customer Service
  1. Chrysler I could not believe there could be so many substance abusers at your company if it would be to costly to give a surprise drug test once a year at your company then I feel sorry for your situation.
    To bad there’s not enough CDL. drivers Chrysler could hire being if you made it a requirement for workers to have CDL. Lic. then by law they have to have random drug test once or twice a year.

    • Did he have his work done at a dealership. I was recently told that I needed new brakes “at a dealership”. 1 year ago I had new brake pads/drums turned. But I’m a woman, what do I know.

      Went to a reputable auto mechanic shop in business 45+ years and they said there was nothing wrong with my brakes, and THEY PUT IT IN WRITING. DEALERSHIP RIP OFF!!! I will be making a formal complaint with Chrysler soon.

  2. I have a 2007 Ram 1500 with almost 100000miles on it and the vehicle is trying to self destruct. I called Chrysler for some type of good will assistance and was refused. The problem started 30 miles ago with a antifreeze leak at the water pump. After having it replaced within five miles the belt started to squeek revealing a bad a/c compressor. Disconnecting that and attempting to restart the vehicle it only clicked when the ignition switch was turned. Thus indicating a low battery (about due anyhow). After replacing the battery and starting the vehicle again the belt started squeeking revealing a bad altenator. At this point I start believing there is a 100000mile detonator on this Truck. Not that this is an expensive repair but Chrysler claims they will document this. After buying two 1500 and one 3500 new in the past I felt make some type of effort for this customer..

  3. Ok I have thing to say i just buy new car Dode caravan 2013 from Erindale Oakvile dealer they say car is 7.9 lt a 100 km on hWY 12 ON CITY IS it big layers my car 2013 is taking 12 on Hwy and 14 on city i am asking whay you liing my laweyer is taking case

  4. I was hoping I wouldn’t have to write a review like this unfortunately I do. I have a 2007 Jeep Wrangler with ONLY 67,000 miles. A month ago the motor was making noises, I had it towed to the dealer where they looked at it and told me it needed a new engine that would cost me $7000!!! In such disbelief that a vehicle I had purchased brand new would fail on me with only 67,000 miles. I decided to remove the jeep from the dealer and have it fixed elsewhere. As I was doing so it was then the dealer told me to contact Chrysler. That following day I did. After about four days of endless phone calls, I finally got a reply. Chrysler wanted me to show proof af all my oil changes. This was no problem since the first three years of owning my jeep the oil changes were all done the dealer. I called the dealer in my old state, every jiffy lube and valvoline I have gone to and had all my oil changes faxed to Chrysler. After a couple days of them reviewing everything they did decide they would assist my repair with a $2500 down payment. Happy I wasn’t paying $7000, but still in shock I should have to pay anything for an engine that would fail on me with ONLY 67,000. It has now been a month I’ve been without a car. Chrysler would not assist me with a rental. I thought that was ridicules. Every time I would try to contact Chrysler I would be told someone would contact me by the end of the day, this never happened. I was constantly having to call over and over. A new engine cost $2500, so Chrysler is really not helping me out with anything. I’m just not having to pay for labor, but I am still having to pay for a new engine. My whole point is Chrysler knows the motor was bad on their part, not mine. Chrysler admitted they would be very angry too. Well then why Chrysler would you not fix my engine??? I recently found out there is a law in the state of CA (which I live) called the lemon law. I had received a letter from an attorney stating “consumers who own or lease 2007-2010 Wrangler vehicles experiencing problems with their engines, transmissions, airbags, steering, suspensions, wheels and water leaks may be entitled to a buy back or cash settlement under California’s lemon law.”
    Strange to see so many others are having the same problems. So Chrysler I will NEVER purchase another one of your vehicles, and I will be contacting this attorney about this issue. After an entire month of not having a car and having to deal with Chrysler jerking me around, I have also decided to call my local news about this story. I hate to do this to Chrysler, but I have no choice. I would hate for anyone else to have to go through this same thing.

    • Same story my was a jeep liberty 2007 and needs a new motor I was told no warranty no help sucks oh my only had 60,000 miles.

      • Transmission in my 2008 Jeep Libery needs to be replaced. Chrysler said that although they were offering lifetime warranty at the time I purchased my car it is no longer valid because I didnt have the car inspected at the dealer at 5 years (which was 5 months ago). What? I received nothing about this but they said “oh well”. My car has 69000 miles.

  5. purchased a 1013 dodge journey crew. window sticker mentions all the features and options that are included with this particular vehicle.
    one item that is mentioned is the compass. well, its not there, and not included in this vehicle. i assumed that features listed, like a v6 engine instead of a 4 cylinder engine might be of some interest to the potential buyer. or maybe a premium tire is listed instead of some cheapie. well as simple as it sounds, a compass is very important to me, as i have always had a real issue with directions, and am constantly getting turned around. i would not have purchased this vehicle if i knew the compass wasnt included. its that important to me to have one. i have tried several “place on the dash, or window type ” stick ons, but they dont work at all. to much magnetic interference from dash speakers? IF ITS ON THE STICKER, IT SHOULD BE PART OF THE VEHICLE AS DELIVERED!

  6. this is my 2nd Dodge Caravan, I love the vehicles, the first one I had ended up getting a slow oil leak from somewhere, and this one that I have now has the same problem and also my air bag light keeps coming on, the sensor has been replaced. But this would not keep me from getting another Dodge Caravan, I think they are a great vehicle

  7. I have a 2001 Jeep Grand Cherokee, the first year my drivers side window motor let go and a couple years later the passengers window motor let go. The past 2 months both windows in the back let go. When are you going to recall this motors. I have heard of many people having the same trouble!!!! Good vehicle with terrible window motors.

  8. Me and my wife purchased a 2011 Dodge Nitro three weeks ago at Jack Phelan Dodge in LaGrange Il. Before we left with the vehicle we noticed that Dodge only gave us one key. Every car or truck I have had, gave us two keys with our purchase. So we asked the salesman and manager where was the other key. They said the vehicle only came with one key and if we needed another it would be $135.00. I did not like the ideal we just made this big purchase and now we have to buy another key which should have been supplied to us. Is this the new low level car dealerships have stooped to? I’m very upset with Dodge and probably won’t do business with them in the future.

  9. Just contacted Chrysler customer care, and no satisfaction on an air conditioning issue on our 2010 Grand Caravan. Chrysler does not stand behind their vehicles and I will never purchase another one. Honda and Toyota make comparable minivans and that will be our next van. I suggest you reconsider if you’re thinking of buying a new vehicle.

  10. i am in total shock and disbelief. aug ’12, i purchased a brand new chrysler 200 touring.sticker price was 24,700. i just found out today book price is only 13,800.a car that i have owned for only 8 months loses almost 11,000 in value?am i soon to purchase another chrysler?and the shame of this is that i really enjoy driving them.can i afford to though?

  11. Lemon oil may be used in aromatherapy. Researchers at The Ohio State University found that lemon oil aroma does not influence the human immune system, but may enhance mood.

  12. I had my 2007 Dodge Charger in for service on July 3 2012 to have the transmission filter/transmission fluid changed with a mileage of 85,496. Shortly after this service the transmission began to go into limp mode and having to drive home going no faster than 35mph. The car was taken to the shop to have the transmission control module replace which cost over a $1000 to have done. Now the car is have a shutter issue(rumble strips) and the dealership is telling me a new transmission is the only option. From looking on the internet this seems to be a common issue. Shouldn’t this be fixed under a recall or warranty?

  13. I bought a brand new 2012 Dodge Durango Citadel Dec 2011 7 months later the engine light came on took it to the dealer and the heads needed to be replaced this was in Aug 2012 now May 2013 the engine light came back on the dealership has the car for the past 24 hours just called said they can’t find out what’s wrong. The car is 17 months old and I already have 2 trouble tickets opened with Dodge. Engine issues are serious ones and o one so far can say what’s wrong. I am at the point of contacting my attorney and evoking my “Lemon Law” rights. I bought that model because of all the safety features….reoccurring engine light appearing every year is not SAFE. I paid cash ($43,000) for this car thinking I was getting the best of SUVs and now this. Not happy and I will be taking further action.

  14. I own a 2007 Chrysler Pacifica, 27000 miles, purchased with lifetime power train warranty, missed 60 day window for 5 year inspection Chryler Corp denied ( voided) lifetime power train warranty, at this mileage bearly out of bumper to bumper warranty mileage wise driver seat reclaining part quit working, mechanism frozen according to dealer, motor, wire harness and switch ok, no shortcuts recomanded on repairs due to vehicle safety, 3 day waiting for parts,least $1000 and change, customer service from Chrysler Corp denied any help, just me and my dealer out of my pocket, similar experience with other brands like GM they went out of their way to cover cost, which involves vehicle safety, or discontinued parts.

  15. We leased a Grand Cherokee Limited from Suncoast in Seminole Florida. We are extremely unsatisfied with the outcome of the purchase. The sales representive did a bait and switch on items that were supposed to be in the vechicle, one of the owner’s Wayne agree with his sales man. Bottom line is there was supposed to be a navigation system in the jeep and it was not there. My wife went thru the “here is what is in the car” after working all day and missed the item, there was so much being shown to her. The sales man even confirmed that the only item not in the jeep was the sun roof, yet we were denied the item. We do like the Jeep but have already advised 2 people to go to a different dealer ship. Customer service just helped my mother in law with a seatbelt issue (Evie Adams)so I am trying one last time. This was the 7th lease from them, loosing a repeat customer does not seem to bother them.

    Gerald B. Yates Jr.

  16. i recently had to purchase a new remote when i picked up the car i noticed that the removable key was missing when i questioned the service manager he said it was an additional thirty dollars for the key i think the key is part of the remote ????

  17. When I purchased my 2003 Liberty Jeep, I was so proud that I bought an American made vehicle. Thinking that my Liberty Jeep would last forever and give to my grandchildren. In the first year of ownership one of my automatic windows went down with a grinding noise, it was no longer functioning. Also, it is not covered by a warranty. It cost over $400 to have it repaired by the dealership. The second went down two years later. Now the third one has done the same thing. Chrysler dealership laughed, and said “oh that’s one of the bad sides of the Jeeps because the parts are made out of plastic”. I’m now heading for $2,000 worth of repairs on windows of my Liberty Jeep. I had no idea that Chrysler has such cheap parts. Now we have the plastic gas tank near the rear axle that is life threatening. The purchase of my Liberty Jeep was with FAITH that this was a good product and that Chrysler would back up their quality, but I have found this is not true with great disappointment and it is American made. My previous car was a Toyota and it has never had any issues such as these. The new owner says it still is in great condition. I also own a Dodge, for a second time, but have had many problems. I may be purchasing a new vehicle soon, but at this point, not anything made by Chrysler.

  18. I just purchased on May 30, 2013, a 2014 Grand Cherokee Jeep Summit. The problems are as follows: Wheel Panels are coming off..Dealer stated that there are no parts available to fix them. I have taken the Jeep back to the dealer for service 4 time, because they can not correct the problem with excessive vibration/shimmy in the steering wheel and can not repair my wheel panels. Vibration/shimmy usually occurs at speeds from 60-75 MPH and when i hit a bump in the road. I feel that there are some minor damages to the front end system. They have balanced tires, changed out the two front tires and other maintenance that i am not familiar with, and the problem still exist. Some please advise! This is my number 6 jeep that I have owned. However I am really disappointed with this Grand Cherokee Summit, a 54,000 dollar jeep shouldn’t have these problems.

  19. This is not a good review for your company. I purchased a 2002 pt cruiser. I should have done my homewrok on the vechile. I have had nothing but problems. No matter what we have fixed the PT still overheats. I have put thousnads of dollars into this thing and the problem will not go away. WE have tried everything from fuse and fan to head gasket and water pump. I can not belive some type of recall did not exsit for this problem. I can guraentee I will never buy another chrysler vechile again.

  20. I think your company stinks, I couldn’t believe how bad your company dealed with our situation. I was so disappointed,in the way Chrysler handle, the engine went out, making us wait to see if there was something we did to make it go out, coming up with excuses one right after another till it ended up they had our car at a dealer ship for two and half months. We had a warranty and it was under the mileage even. Our care broke down in flagstaff Az. and we live in Phoenix. We had to rent a motel get a rental to get back home that cost us 256.00 and didn’t have a car for that long to get around in. I tell U it was such an ordeal with your corporate office I was pissed believe me You did us wrong and I think what if We had gone to mo. to see my sister in law, and it took then that long to finally figure out they would fix it that would have been a disaster. People are always committing on our car, but now I tell them don’t deal with Chrysler, cuz their not good on there word. Still even though it’s fixed I’m scared to death to go out of town with it now. I’ve talked to a lot of other companies and they said it should at the most been two weeks and U should have had it done. I’ve looked on the complaints of all your other customers and man I’m so sorry we ended up with U and that Chrysler 300 is the most beautiful car and I love the looks but it’s to bad we had to deal with such incompetence. I do hope U get better, I have alot more to say but I know this won’t even face U, cuz we are just one customer and its no big deal with just one being so dissatisfying.

  21. I cannot believe a 3 year old car needs bearings in the transmission. I also cannot believe they are on back order, by the time I get bearings I will need a new transmission.

  22. I cannot believe a 3 year old car needs bearings in the transmission. I also cannot believe they are on back order, by the time I get bearings I will need a new transmission. 2010 dodge journey.

  23. My dad currently is leasing a 2011 Town & Country. He went to his local Chrysler dealership to check what would it take to lease a new (2014) Town & Country. The salesperson went over the various rebates and incentives that were available. One of the incentives mentioned was for our “military”. Both my Dad and I congratulate Chrysler for recognizing those that are serving or have served our country. Unfortunately, my Dad was told that he did not qualify for the Military credit. My Dad is 89 years old…he served during WWII . He was wounded three times and as a result has a partial disability. He was told that he did not qualify for the discount since his disability is not 100%. Also, his honorable discharge occurred too long ago. Needless to say, he was disappointed. I have heard it said that my dad’s generation is the “greatest” generation. Is this how we honor ALL of our veterans? I don’t think so.

  24. getting tired of toyotas for 16 years, i tried the jeep cherokee in 2004. later, i traded for a 2007 liberty. in 2010 i bought a 2011 liberty. in june 2013 i was informed that the rear brakes needed replacing. i did this. ever since the brakes were repaired the rotor squeeks. i waited a while thinking they would wear down and the noise would stop. it didfnt. i took the liberty back to the dealer with my complaint. the dealer said that all jeeps did this and there was nothing he could do. he stated that the new pads being used today are cheaper but he would redo the brakes with origional pads for an additional $150. i told the dealer to forget it. now, the squeeking noise is worse than ever and i am embarrased to drive it in town. its bad to have a $32000 car that embarrases you to drive

  25. Beware of “TIPM”…. recently I had an issue with the TIPM on my 2011 Durango. The truck took several tries to get started and was getting worse. I went to several dealers on my way home from Orlando but they were all too busy. I finally made it to Naples and they said it was a “bad TIPM” and that it was on back order. it would be ~ one month to get one and I had to pay for it before they would order the part. So I did. I then called Customer Care (case # 24076095)and was told that yes it was a back ordered part and that I should continue to drive it until it stopped starting, and then they would get it towed and elevate my case status. Naturally, I was in Jacksonville when it died (~5 hours drive from Naples). I then call CC and they arranged for a tow, but I had to pay for it, because it was out of warrantee, I thought when the first lady at CC told me to keep driving it she meant they would pay for the tow…. Wrong. The next CC lady asked me why don’t you have it towed to Naples, that’s where the part was being shipped to, clearly geography was not her major. Jacksonville Dodge told me they had several TIPM ordered and said I also needed a battery, 250 bucks later they got it started and I drove back home. (did not dare to turn off so I filled up with truck running) At Naples Dodge they replaced the TIPM. So in two weeks I have spent $885.67 for a TIPM, $259.68 for a battery, $286.2 to install the TIPM, and 50 bucks to have it towed. This for a part that is national back ordered and every dealer I asked said there is a real problem that Chrysler doesn’t want to address.
    I use my car for my livelihood and replace it every three years, Do you really think Chrysler will me on my list this spring. Clearly you have an issue and this is how you want to deal with it? Really?

  26. Beware of “TIPM”…. recently I had an issue with the TIPM on my 2011 Durango. The truck took several tries to get started and was getting worse. I went to several dealers on my way home from Orlando but they were all too busy. I finally made it to Naples and they said it was a “bad TIPM” and that it was on back order. it would be ~ one month to get one and I had to pay for it before they would order the part. So I did. I then called Customer Care (case # 24076095)and was told that yes it was a back ordered part and that I should continue to drive it until it stopped starting, and then they would get it towed and elevate my case status. Naturally, I was in Jacksonville when it died (~5 hours drive from Naples). I then call CC and they arranged for a tow, but I had to pay for it, because it was out of warrantee, I thought when the first lady at CC told me to keep driving it she meant they would pay for the tow…. Wrong. The next CC lady asked me why don’t you have it towed to Naples, that’s where the part was being shipped to, clearly geography was not her major. Jacksonville Dodge told me they had several TIPM ordered and said I also needed a battery, 250 bucks later they got it started and I drove back home. (did not dare to turn off so I filled up with truck running) At Naples Dodge they replaced the TIPM. So in two weeks I have spent $885.67 for a TIPM, $259.68 for a battery, $286.2 to install the TIPM, and 50 bucks to have it towed. This for a part that is national back ordered and every dealer I asked said there is a real problem that Chrysler doesn’t want to address.
    I use my car for my livelihood and replace it every three years, Do you really think Chrysler will me on my list this spring. Clearly you have an issue and this is how you want to deal with it? Really?

  27. Worst customer service, services department, and car that I have ever had to deal with. Owned a 200 for 2 years and have already had to change battery 4 times. Upon calling the dealership, he told me to call roadside assistance to get my vehicle towed. At this point, I am already 3 hours late to work and a $40 cab ride. When the tow truck arrived at my residence, he took a quick look at the vehicle, decided it had to winched, and just left. Hours later, I receive a call asking if I want to pay for the winching service to have my car taken in. Have been on the phone for over 4 hours and am just getting the run around. One girl even gave me the number to Canada roadside just to get me off the phone. Still to this second have not received any assistance. This means another $40 cab ride home and to work tomorrow. When I called and talked to a new guy, he told me that I had to pay another addition fee because of the distance my car was being towed. 2 towns away, 5.2 miles away. Instead of getting the help I deserve, I am getting random fees thrown at me. Safe to say I’ll never buy a chrystler again. I cannot wait until I trade this car in and am just done with this situation. Its not even worth the principal of proving my point anymore. These people are complete idiots and I will avoid this situation at all cost. The famous saying ” I owned a Chrystler….ONCE”

  28. Bought a brand new Chrysler 300C and am happy with the car, however, the “Uconnect” system works poorly and I have discovered that it requires a software update. My local Chrysler dealer can not locate the necessary update in the Chrysler dealers network. I have contacted Chrysler directly to on 2 separate occasions to request assistance and in both instances have only received automated responses and no follow up. The lack of professionalism is astounding. Yes Chrysler are eager to take your money, but when you need a little help to rectify their substandard equipment they don’t want to know.

  29. I am driving my fifth town and country van. It is a 2011. I also have an 05.and have had 3 others. I live in Ky. in the summer and Fl. in the winter months. I drive I-75 back and forth. The front of the 11 has nicks in the paint from driving 70 mph. on the x-way. My 05 looks like it just came out of the factory and has been driven down and back four times. If I press to hard on the Turtle Wax it mars the paint. I am very disappointed and plan to trade the 05 when I return to Ky. It will not be for another Chrysler.

  30. I bought a 2004 Dodge neon SXT new. I still own the car and it has 324,750 miles on it. It has been hands down the best vechicle I have ever owned. Very reliable and very few repairs.

  31. Leased grand jeep 2014 has been in service for recall and 2 repairs. Once was out of service for almost 1 month.
    My time and my wife time is being wasted taking jeep to dealership . Chrysler should give us a different
    Jeep
    Will not lease or buy Chrysler next time around unless exchange on our current jeep with a new one

  32. my jeep commander is out of warrenty by six years .however since 2008 at the least there have been the same problems posted on the internet, for this vehicle floor board flooding computer going out and shutting down vehicle . no turn signals all gauges not operating all warning lights flashing windows cannot open leaving my wife in a dangerous position , not to mention mildew . this is a dangerous vehicle at this point now we cannot even drive it .I’M not asking for anything but help I bought a four wheel drive for safety for my family . joint responsiabilty I should not be expected to pay for all of these issues and the dealership they don’t even know where to look and want me to pay them for what they dont know. 90 dollars an hour to guess chrysler did you not hire engineers. is a warrenty more important then a life ? if the vehicles kill your customers your out of business.pay part of the bill. this is poor manufacturing on your part.

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