chrysler

Contact Chrysler Customer Service

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Contacting Chrysler Customer Service Center

Chrysler is an automotive company that shares a home with Jeep and Dodge. The three websites are nearly identical. The company operates in all countries of North America, but Chrysler vehicles are found all over the world. Customers can find tons of information on Chrysler, including how to customize a vehicle, finance a purchase and contact the customer service department.

Contact Info

Customers or potential customers may want to contact the customer service department to ask questions, file a complaint or praise the company. You can contact Chrysler customer service by phone, email and snail mail. Phone calls are the fastest means of contact, but emails can be quick and easy without having to wait on hold.

Phone Contact Numbers

If you need to call Chrysler customer service you can do so from 8 A.M. to 8 P.M. Monday to Friday or 9 A.M. to 5 P.M. Saturday and Sunday. (EST)

  • Customer Service US: 1-800-247-9753
  • Customer Service Canada (English): 1-800-465-2001
  • Customer Service Canada (French): 1-800-387-9983
  • Customer Service Mexico (From US Phone): 011 (52) 55-5081-7568
  • Customer Service Mexico (From Mexico Phone): 01-800-505-1300
  • Roadside Assistance (24/7): 1-800-521-2779

Mailing Address

Chrysler Group Customer Care – US
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

Chrysler Canada Inc.
Customer Assistance Centre
P.O. Box 1621
Windsor, Ontario, N9A 4H6

Chrysler Group Customer Care – Mexico
Prol. Paseo de la Reforma #1240
Col. Santa Fe
C.P. 05109 Cuajimalpa
Mexico, D.F.

Official Website

The starting page for the Chrysler company is located at http://www.chrysler.com/en/. This official website provides all the information the customer needs to contact Chrysler customer service, schedule an appointment for maintenance or ask a question about a Chrysler vehicle.

Chrysler customer is also available on Twitter and Facebook.

Customer Service Email

The Chrysler customer service department can be contacted by email, but not directly via an email address. You must fill out a complex contact form with your VIN number if you have a detailed question about your vehicle. You can also send the contact form without the VIN number, but you’ll still have to fill in your name, address, phone number and email address. We contacted the customer service department via the contact page in hopes of learning the dedicated email address customers can use to contact Chrysler customer service. We’ll update the response when received.

Our Experience

The Chrysler customer service line automated answering service is identical to the Jeep and Dodge automated systems. The call was picked up by the automated system immediately. We were give four options to choose from with the final option being to wait on the line for a customer service representative. After just about one minute the call was answered and the representative answered our question about ordering a customer Chrysler with ease. We were not pressed into revealing personal information at any time during the call.

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Rating: 2.0/5 (28 votes cast)
Contact Chrysler Customer Service, 2.0 out of 5 based on 28 ratings
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98 Comments on “Contact Chrysler Customer Service
  1. Chrysler I could not believe there could be so many substance abusers at your company if it would be to costly to give a surprise drug test once a year at your company then I feel sorry for your situation.
    To bad there’s not enough CDL. drivers Chrysler could hire being if you made it a requirement for workers to have CDL. Lic. then by law they have to have random drug test once or twice a year.

    • Did he have his work done at a dealership. I was recently told that I needed new brakes “at a dealership”. 1 year ago I had new brake pads/drums turned. But I’m a woman, what do I know.

      Went to a reputable auto mechanic shop in business 45+ years and they said there was nothing wrong with my brakes, and THEY PUT IT IN WRITING. DEALERSHIP RIP OFF!!! I will be making a formal complaint with Chrysler soon.

  2. I have a 2007 Ram 1500 with almost 100000miles on it and the vehicle is trying to self destruct. I called Chrysler for some type of good will assistance and was refused. The problem started 30 miles ago with a antifreeze leak at the water pump. After having it replaced within five miles the belt started to squeek revealing a bad a/c compressor. Disconnecting that and attempting to restart the vehicle it only clicked when the ignition switch was turned. Thus indicating a low battery (about due anyhow). After replacing the battery and starting the vehicle again the belt started squeeking revealing a bad altenator. At this point I start believing there is a 100000mile detonator on this Truck. Not that this is an expensive repair but Chrysler claims they will document this. After buying two 1500 and one 3500 new in the past I felt make some type of effort for this customer..

    • I have a 1999 Dodge 2500 Ram Pickup. I would not purchase Ram again due to the excessive rust this truck has I ahve owned it since it was new and had to have the doors replaced in 2005 or they would have been rusted through. This cost me 6000 dollars to fix. Now a few years later the under carriage is rusting and the dash is all cracked. The material used in this year of truck was inferior. I will not purchase another Chysler product. I purchased three vehicles in the span of 3 years. I Still have a 2000 Sebring which is an excellent car. But, I feel that the more expensive vehicle should be holding up better than what it is. Both vehicles have the same amount of millage of roughly 108,000 miles.

  3. Ok I have thing to say i just buy new car Dode caravan 2013 from Erindale Oakvile dealer they say car is 7.9 lt a 100 km on hWY 12 ON CITY IS it big layers my car 2013 is taking 12 on Hwy and 14 on city i am asking whay you liing my laweyer is taking case

  4. I was hoping I wouldn’t have to write a review like this unfortunately I do. I have a 2007 Jeep Wrangler with ONLY 67,000 miles. A month ago the motor was making noises, I had it towed to the dealer where they looked at it and told me it needed a new engine that would cost me $7000!!! In such disbelief that a vehicle I had purchased brand new would fail on me with only 67,000 miles. I decided to remove the jeep from the dealer and have it fixed elsewhere. As I was doing so it was then the dealer told me to contact Chrysler. That following day I did. After about four days of endless phone calls, I finally got a reply. Chrysler wanted me to show proof af all my oil changes. This was no problem since the first three years of owning my jeep the oil changes were all done the dealer. I called the dealer in my old state, every jiffy lube and valvoline I have gone to and had all my oil changes faxed to Chrysler. After a couple days of them reviewing everything they did decide they would assist my repair with a $2500 down payment. Happy I wasn’t paying $7000, but still in shock I should have to pay anything for an engine that would fail on me with ONLY 67,000. It has now been a month I’ve been without a car. Chrysler would not assist me with a rental. I thought that was ridicules. Every time I would try to contact Chrysler I would be told someone would contact me by the end of the day, this never happened. I was constantly having to call over and over. A new engine cost $2500, so Chrysler is really not helping me out with anything. I’m just not having to pay for labor, but I am still having to pay for a new engine. My whole point is Chrysler knows the motor was bad on their part, not mine. Chrysler admitted they would be very angry too. Well then why Chrysler would you not fix my engine??? I recently found out there is a law in the state of CA (which I live) called the lemon law. I had received a letter from an attorney stating “consumers who own or lease 2007-2010 Wrangler vehicles experiencing problems with their engines, transmissions, airbags, steering, suspensions, wheels and water leaks may be entitled to a buy back or cash settlement under California’s lemon law.”
    Strange to see so many others are having the same problems. So Chrysler I will NEVER purchase another one of your vehicles, and I will be contacting this attorney about this issue. After an entire month of not having a car and having to deal with Chrysler jerking me around, I have also decided to call my local news about this story. I hate to do this to Chrysler, but I have no choice. I would hate for anyone else to have to go through this same thing.

    • Same story my was a jeep liberty 2007 and needs a new motor I was told no warranty no help sucks oh my only had 60,000 miles.

      • Transmission in my 2008 Jeep Libery needs to be replaced. Chrysler said that although they were offering lifetime warranty at the time I purchased my car it is no longer valid because I didnt have the car inspected at the dealer at 5 years (which was 5 months ago). What? I received nothing about this but they said “oh well”. My car has 69000 miles.

  5. purchased a 1013 dodge journey crew. window sticker mentions all the features and options that are included with this particular vehicle.
    one item that is mentioned is the compass. well, its not there, and not included in this vehicle. i assumed that features listed, like a v6 engine instead of a 4 cylinder engine might be of some interest to the potential buyer. or maybe a premium tire is listed instead of some cheapie. well as simple as it sounds, a compass is very important to me, as i have always had a real issue with directions, and am constantly getting turned around. i would not have purchased this vehicle if i knew the compass wasnt included. its that important to me to have one. i have tried several “place on the dash, or window type ” stick ons, but they dont work at all. to much magnetic interference from dash speakers? IF ITS ON THE STICKER, IT SHOULD BE PART OF THE VEHICLE AS DELIVERED!

  6. this is my 2nd Dodge Caravan, I love the vehicles, the first one I had ended up getting a slow oil leak from somewhere, and this one that I have now has the same problem and also my air bag light keeps coming on, the sensor has been replaced. But this would not keep me from getting another Dodge Caravan, I think they are a great vehicle

  7. I have a 2001 Jeep Grand Cherokee, the first year my drivers side window motor let go and a couple years later the passengers window motor let go. The past 2 months both windows in the back let go. When are you going to recall this motors. I have heard of many people having the same trouble!!!! Good vehicle with terrible window motors.

  8. Me and my wife purchased a 2011 Dodge Nitro three weeks ago at Jack Phelan Dodge in LaGrange Il. Before we left with the vehicle we noticed that Dodge only gave us one key. Every car or truck I have had, gave us two keys with our purchase. So we asked the salesman and manager where was the other key. They said the vehicle only came with one key and if we needed another it would be $135.00. I did not like the ideal we just made this big purchase and now we have to buy another key which should have been supplied to us. Is this the new low level car dealerships have stooped to? I’m very upset with Dodge and probably won’t do business with them in the future.

  9. Just contacted Chrysler customer care, and no satisfaction on an air conditioning issue on our 2010 Grand Caravan. Chrysler does not stand behind their vehicles and I will never purchase another one. Honda and Toyota make comparable minivans and that will be our next van. I suggest you reconsider if you’re thinking of buying a new vehicle.

  10. i am in total shock and disbelief. aug ’12, i purchased a brand new chrysler 200 touring.sticker price was 24,700. i just found out today book price is only 13,800.a car that i have owned for only 8 months loses almost 11,000 in value?am i soon to purchase another chrysler?and the shame of this is that i really enjoy driving them.can i afford to though?

  11. Lemon oil may be used in aromatherapy. Researchers at The Ohio State University found that lemon oil aroma does not influence the human immune system, but may enhance mood.

  12. I had my 2007 Dodge Charger in for service on July 3 2012 to have the transmission filter/transmission fluid changed with a mileage of 85,496. Shortly after this service the transmission began to go into limp mode and having to drive home going no faster than 35mph. The car was taken to the shop to have the transmission control module replace which cost over a $1000 to have done. Now the car is have a shutter issue(rumble strips) and the dealership is telling me a new transmission is the only option. From looking on the internet this seems to be a common issue. Shouldn’t this be fixed under a recall or warranty?

  13. I bought a brand new 2012 Dodge Durango Citadel Dec 2011 7 months later the engine light came on took it to the dealer and the heads needed to be replaced this was in Aug 2012 now May 2013 the engine light came back on the dealership has the car for the past 24 hours just called said they can’t find out what’s wrong. The car is 17 months old and I already have 2 trouble tickets opened with Dodge. Engine issues are serious ones and o one so far can say what’s wrong. I am at the point of contacting my attorney and evoking my “Lemon Law” rights. I bought that model because of all the safety features….reoccurring engine light appearing every year is not SAFE. I paid cash ($43,000) for this car thinking I was getting the best of SUVs and now this. Not happy and I will be taking further action.

  14. I own a 2007 Chrysler Pacifica, 27000 miles, purchased with lifetime power train warranty, missed 60 day window for 5 year inspection Chryler Corp denied ( voided) lifetime power train warranty, at this mileage bearly out of bumper to bumper warranty mileage wise driver seat reclaining part quit working, mechanism frozen according to dealer, motor, wire harness and switch ok, no shortcuts recomanded on repairs due to vehicle safety, 3 day waiting for parts,least $1000 and change, customer service from Chrysler Corp denied any help, just me and my dealer out of my pocket, similar experience with other brands like GM they went out of their way to cover cost, which involves vehicle safety, or discontinued parts.

  15. We leased a Grand Cherokee Limited from Suncoast in Seminole Florida. We are extremely unsatisfied with the outcome of the purchase. The sales representive did a bait and switch on items that were supposed to be in the vechicle, one of the owner’s Wayne agree with his sales man. Bottom line is there was supposed to be a navigation system in the jeep and it was not there. My wife went thru the “here is what is in the car” after working all day and missed the item, there was so much being shown to her. The sales man even confirmed that the only item not in the jeep was the sun roof, yet we were denied the item. We do like the Jeep but have already advised 2 people to go to a different dealer ship. Customer service just helped my mother in law with a seatbelt issue (Evie Adams)so I am trying one last time. This was the 7th lease from them, loosing a repeat customer does not seem to bother them.

    Gerald B. Yates Jr.

  16. i recently had to purchase a new remote when i picked up the car i noticed that the removable key was missing when i questioned the service manager he said it was an additional thirty dollars for the key i think the key is part of the remote ????

  17. When I purchased my 2003 Liberty Jeep, I was so proud that I bought an American made vehicle. Thinking that my Liberty Jeep would last forever and give to my grandchildren. In the first year of ownership one of my automatic windows went down with a grinding noise, it was no longer functioning. Also, it is not covered by a warranty. It cost over $400 to have it repaired by the dealership. The second went down two years later. Now the third one has done the same thing. Chrysler dealership laughed, and said “oh that’s one of the bad sides of the Jeeps because the parts are made out of plastic”. I’m now heading for $2,000 worth of repairs on windows of my Liberty Jeep. I had no idea that Chrysler has such cheap parts. Now we have the plastic gas tank near the rear axle that is life threatening. The purchase of my Liberty Jeep was with FAITH that this was a good product and that Chrysler would back up their quality, but I have found this is not true with great disappointment and it is American made. My previous car was a Toyota and it has never had any issues such as these. The new owner says it still is in great condition. I also own a Dodge, for a second time, but have had many problems. I may be purchasing a new vehicle soon, but at this point, not anything made by Chrysler.

  18. I just purchased on May 30, 2013, a 2014 Grand Cherokee Jeep Summit. The problems are as follows: Wheel Panels are coming off..Dealer stated that there are no parts available to fix them. I have taken the Jeep back to the dealer for service 4 time, because they can not correct the problem with excessive vibration/shimmy in the steering wheel and can not repair my wheel panels. Vibration/shimmy usually occurs at speeds from 60-75 MPH and when i hit a bump in the road. I feel that there are some minor damages to the front end system. They have balanced tires, changed out the two front tires and other maintenance that i am not familiar with, and the problem still exist. Some please advise! This is my number 6 jeep that I have owned. However I am really disappointed with this Grand Cherokee Summit, a 54,000 dollar jeep shouldn’t have these problems.

  19. This is not a good review for your company. I purchased a 2002 pt cruiser. I should have done my homewrok on the vechile. I have had nothing but problems. No matter what we have fixed the PT still overheats. I have put thousnads of dollars into this thing and the problem will not go away. WE have tried everything from fuse and fan to head gasket and water pump. I can not belive some type of recall did not exsit for this problem. I can guraentee I will never buy another chrysler vechile again.

  20. I think your company stinks, I couldn’t believe how bad your company dealed with our situation. I was so disappointed,in the way Chrysler handle, the engine went out, making us wait to see if there was something we did to make it go out, coming up with excuses one right after another till it ended up they had our car at a dealer ship for two and half months. We had a warranty and it was under the mileage even. Our care broke down in flagstaff Az. and we live in Phoenix. We had to rent a motel get a rental to get back home that cost us 256.00 and didn’t have a car for that long to get around in. I tell U it was such an ordeal with your corporate office I was pissed believe me You did us wrong and I think what if We had gone to mo. to see my sister in law, and it took then that long to finally figure out they would fix it that would have been a disaster. People are always committing on our car, but now I tell them don’t deal with Chrysler, cuz their not good on there word. Still even though it’s fixed I’m scared to death to go out of town with it now. I’ve talked to a lot of other companies and they said it should at the most been two weeks and U should have had it done. I’ve looked on the complaints of all your other customers and man I’m so sorry we ended up with U and that Chrysler 300 is the most beautiful car and I love the looks but it’s to bad we had to deal with such incompetence. I do hope U get better, I have alot more to say but I know this won’t even face U, cuz we are just one customer and its no big deal with just one being so dissatisfying.

  21. I cannot believe a 3 year old car needs bearings in the transmission. I also cannot believe they are on back order, by the time I get bearings I will need a new transmission.

  22. I cannot believe a 3 year old car needs bearings in the transmission. I also cannot believe they are on back order, by the time I get bearings I will need a new transmission. 2010 dodge journey.

  23. My dad currently is leasing a 2011 Town & Country. He went to his local Chrysler dealership to check what would it take to lease a new (2014) Town & Country. The salesperson went over the various rebates and incentives that were available. One of the incentives mentioned was for our “military”. Both my Dad and I congratulate Chrysler for recognizing those that are serving or have served our country. Unfortunately, my Dad was told that he did not qualify for the Military credit. My Dad is 89 years old…he served during WWII . He was wounded three times and as a result has a partial disability. He was told that he did not qualify for the discount since his disability is not 100%. Also, his honorable discharge occurred too long ago. Needless to say, he was disappointed. I have heard it said that my dad’s generation is the “greatest” generation. Is this how we honor ALL of our veterans? I don’t think so.

  24. getting tired of toyotas for 16 years, i tried the jeep cherokee in 2004. later, i traded for a 2007 liberty. in 2010 i bought a 2011 liberty. in june 2013 i was informed that the rear brakes needed replacing. i did this. ever since the brakes were repaired the rotor squeeks. i waited a while thinking they would wear down and the noise would stop. it didfnt. i took the liberty back to the dealer with my complaint. the dealer said that all jeeps did this and there was nothing he could do. he stated that the new pads being used today are cheaper but he would redo the brakes with origional pads for an additional $150. i told the dealer to forget it. now, the squeeking noise is worse than ever and i am embarrased to drive it in town. its bad to have a $32000 car that embarrases you to drive

  25. Beware of “TIPM”…. recently I had an issue with the TIPM on my 2011 Durango. The truck took several tries to get started and was getting worse. I went to several dealers on my way home from Orlando but they were all too busy. I finally made it to Naples and they said it was a “bad TIPM” and that it was on back order. it would be ~ one month to get one and I had to pay for it before they would order the part. So I did. I then called Customer Care (case # 24076095)and was told that yes it was a back ordered part and that I should continue to drive it until it stopped starting, and then they would get it towed and elevate my case status. Naturally, I was in Jacksonville when it died (~5 hours drive from Naples). I then call CC and they arranged for a tow, but I had to pay for it, because it was out of warrantee, I thought when the first lady at CC told me to keep driving it she meant they would pay for the tow…. Wrong. The next CC lady asked me why don’t you have it towed to Naples, that’s where the part was being shipped to, clearly geography was not her major. Jacksonville Dodge told me they had several TIPM ordered and said I also needed a battery, 250 bucks later they got it started and I drove back home. (did not dare to turn off so I filled up with truck running) At Naples Dodge they replaced the TIPM. So in two weeks I have spent $885.67 for a TIPM, $259.68 for a battery, $286.2 to install the TIPM, and 50 bucks to have it towed. This for a part that is national back ordered and every dealer I asked said there is a real problem that Chrysler doesn’t want to address.
    I use my car for my livelihood and replace it every three years, Do you really think Chrysler will me on my list this spring. Clearly you have an issue and this is how you want to deal with it? Really?

  26. Beware of “TIPM”…. recently I had an issue with the TIPM on my 2011 Durango. The truck took several tries to get started and was getting worse. I went to several dealers on my way home from Orlando but they were all too busy. I finally made it to Naples and they said it was a “bad TIPM” and that it was on back order. it would be ~ one month to get one and I had to pay for it before they would order the part. So I did. I then called Customer Care (case # 24076095)and was told that yes it was a back ordered part and that I should continue to drive it until it stopped starting, and then they would get it towed and elevate my case status. Naturally, I was in Jacksonville when it died (~5 hours drive from Naples). I then call CC and they arranged for a tow, but I had to pay for it, because it was out of warrantee, I thought when the first lady at CC told me to keep driving it she meant they would pay for the tow…. Wrong. The next CC lady asked me why don’t you have it towed to Naples, that’s where the part was being shipped to, clearly geography was not her major. Jacksonville Dodge told me they had several TIPM ordered and said I also needed a battery, 250 bucks later they got it started and I drove back home. (did not dare to turn off so I filled up with truck running) At Naples Dodge they replaced the TIPM. So in two weeks I have spent $885.67 for a TIPM, $259.68 for a battery, $286.2 to install the TIPM, and 50 bucks to have it towed. This for a part that is national back ordered and every dealer I asked said there is a real problem that Chrysler doesn’t want to address.
    I use my car for my livelihood and replace it every three years, Do you really think Chrysler will me on my list this spring. Clearly you have an issue and this is how you want to deal with it? Really?

  27. Worst customer service, services department, and car that I have ever had to deal with. Owned a 200 for 2 years and have already had to change battery 4 times. Upon calling the dealership, he told me to call roadside assistance to get my vehicle towed. At this point, I am already 3 hours late to work and a $40 cab ride. When the tow truck arrived at my residence, he took a quick look at the vehicle, decided it had to winched, and just left. Hours later, I receive a call asking if I want to pay for the winching service to have my car taken in. Have been on the phone for over 4 hours and am just getting the run around. One girl even gave me the number to Canada roadside just to get me off the phone. Still to this second have not received any assistance. This means another $40 cab ride home and to work tomorrow. When I called and talked to a new guy, he told me that I had to pay another addition fee because of the distance my car was being towed. 2 towns away, 5.2 miles away. Instead of getting the help I deserve, I am getting random fees thrown at me. Safe to say I’ll never buy a chrystler again. I cannot wait until I trade this car in and am just done with this situation. Its not even worth the principal of proving my point anymore. These people are complete idiots and I will avoid this situation at all cost. The famous saying ” I owned a Chrystler….ONCE”

  28. Bought a brand new Chrysler 300C and am happy with the car, however, the “Uconnect” system works poorly and I have discovered that it requires a software update. My local Chrysler dealer can not locate the necessary update in the Chrysler dealers network. I have contacted Chrysler directly to on 2 separate occasions to request assistance and in both instances have only received automated responses and no follow up. The lack of professionalism is astounding. Yes Chrysler are eager to take your money, but when you need a little help to rectify their substandard equipment they don’t want to know.

  29. I am driving my fifth town and country van. It is a 2011. I also have an 05.and have had 3 others. I live in Ky. in the summer and Fl. in the winter months. I drive I-75 back and forth. The front of the 11 has nicks in the paint from driving 70 mph. on the x-way. My 05 looks like it just came out of the factory and has been driven down and back four times. If I press to hard on the Turtle Wax it mars the paint. I am very disappointed and plan to trade the 05 when I return to Ky. It will not be for another Chrysler.

  30. I bought a 2004 Dodge neon SXT new. I still own the car and it has 324,750 miles on it. It has been hands down the best vechicle I have ever owned. Very reliable and very few repairs.

  31. Leased grand jeep 2014 has been in service for recall and 2 repairs. Once was out of service for almost 1 month.
    My time and my wife time is being wasted taking jeep to dealership . Chrysler should give us a different
    Jeep
    Will not lease or buy Chrysler next time around unless exchange on our current jeep with a new one

  32. my jeep commander is out of warrenty by six years .however since 2008 at the least there have been the same problems posted on the internet, for this vehicle floor board flooding computer going out and shutting down vehicle . no turn signals all gauges not operating all warning lights flashing windows cannot open leaving my wife in a dangerous position , not to mention mildew . this is a dangerous vehicle at this point now we cannot even drive it .I’M not asking for anything but help I bought a four wheel drive for safety for my family . joint responsiabilty I should not be expected to pay for all of these issues and the dealership they don’t even know where to look and want me to pay them for what they dont know. 90 dollars an hour to guess chrysler did you not hire engineers. is a warrenty more important then a life ? if the vehicles kill your customers your out of business.pay part of the bill. this is poor manufacturing on your part.

  33. I have a 2013 Jeep Wrangler Rubicon Unlimited. In the last year I have put 34,000 miles on it so it gets used a lot. I also use my 4 wheel drive often. I went to see Corey Peters @ Arrigo Jeep Chrysler in Sawgrass, FL which is about 2 hours from where I live. I have to say that I received the best possible service from the service department there. This is the second time I have brought my Jeep in for warranty work to Arrigo. It is well worth the drive. Corey took great care of me even introducing me to the technician Jesus (I think that was his name) that worked on the vehicle. They both went over the repairs and exactly what they had done. The work took all day but I was kept informed of the process because I decided to leave it at the dealership. I bought my Jeep there and could have taken it to anyone of 4 dealerships that are a lot closer to where I live. I have always gotten great service at Arrigo so I continue to go a little bit out of my way because they do that for you. I recommend this dealership to all the members of my local Jeep club as well as other people I meet. I would without a doubt buy another Jeep, this is my 6th and my second Wrangler Unlimited and when I do Arrigo will be my first and hopefully only stop.

  34. I had two of there products a Stratus which we had to put a transmission sensor every four months and now I have a 200 and been having problems since I had it!! This is not the automobile family I can stand behind. I have read horror stories of the 200 Chrysler vehicle stalling I am a witness to that ( my vehicle stopped in the middle of the highway traffic coming at night) a nightmare

  35. Just got a call from the dealer that the Tim is bad again after replacing it a year ago come on Chrysler how can we stand behind your products when we go through this

  36. I own a 2007 Caliber. After 3 years, I was told by my mechanic that the tie rods and control arms needed to be replaced immediately – safety issue, just outside of the warranty period. This week, Meineke told me the subframe under the engine was so corroded that it needed to be replaced immediately and was also a safety issue. $900. I called Chrysler customer service – no satisfaction. From what I have read online, there may have been an issue with placement of the air conditioning unit in the Calibert, causing water leakage and rust/rot. Of course, no recall. Very disappointed in Chrysler.

  37. I wrote your Customer Service Department on February 26, 2014, and have yet to receive a reply. To reiterate my problem. I have a 2002 Dodge Intrepid. The interior and exterior are in excellent condition, so I am not considering trading it. The vehicle has developed a malfunction The Malfunction Indicator light will come on and on and stay on for anywhere from 5 to 15 minutes and then go off. I had the o2 sensor replaced, but it still does the same thing. In addition it will nit start sometimes. By that I mean it will not turn over, however the horn, radio, and other electrical assessories will work. I have taken the vehicle to two Dodge dealers, and they cannot find a problem. I have also taken it to some of the best certified mechanics in the area, and they cannot find the problem. Since I live in an area where it gets extremely cold, and my wife is the primary driver, we must be able to depend on it. II would think your service departments would be able to locate any problem without me having to contact you. Also it is not the battery, I have had it checked out and it is okay. I would appreciate an acknowledgement.

  38. I have a 2012 Chysler 200 I purchased it new. It has 6300 mile on it now and when it had 3000 miles the brakes began to squeal when I back up. I’ve taken to tihe dealer twice. They tell me there is solution that it is a flaw in the design. Is this true???? I am embarrassed and humiliated to drive it because it makes so much noise. I have been a long time buyer of your cars Loved my Pacifica….So disappointed in this car. Can it be fixed??????

  39. Purchased a 2014 Jeep Grand Cherokee Limited from Transitown Dodge Chrysler Jeep on 2/21/14. It has a transmission problem was returned to the dealer on 2/24/14, 2/27/14, 3/4/14 and 3/8/14 after several attempts to fix the problem they installed a new transission, with the new transmission installed it will only go in reverse…was told by the sales department and service department to call the operations manager of the dealer..??? This Jeep is a lemon

  40. Good day,I persay do not own one of ypour fine cars,however i do have a catch phrase that i am sure will be of interest to you,thanking you in advance for a prompt reply.

  41. BOUGHT A NICE BUT USED DODGE GRAND CARAVAN OF 2008VINTAGE. HAD TO PAY OVER $350 TO GET THE IGNITION KEY AND ITS PROGRAMING. WITHIN THREE MONTHS, IT WOULDN’T START THE VAN. NEED ANOTHER MODULE AT $750 TOTAL INCLUDING PROGRAMING…THUS FOR THE OLD 75 CENT KEY AND A SIMPLE IGNITION SWITCH I NOW HAVE THE PRIVILEGE TO HAVE SPENT OVER $1000 DOLLARS. GOOD COING CHRYSTLER.
    WHAT WILL BE YOUR NEXT GREAT INNOVATION????

  42. Brought my 2013 200 to Moss Bros in SB Ca. Need oil change and 24,000 service . They recommended fuel injection service for $199. I called Jeep Chrysler of Ontario and they said the factory does not recommend that service and if they did it cost would be $99. Also I purchased service contract with the car from Moss Bros. That the finance person told me would cover all routine maintenance. Service writer says he thinks it only covers 6 oil changes. Won’t come back to Moss Bros feel like they are trying to rip me off

  43. My husband and I own 2 2013 Chrysler 200’s, I used to own a Jeep Cherokee Sport. Loved my jeep, but you can take these 2 cars and stuff them!! Not even a year old and we are on the 3rd set of rotters and brakes for one car! It has a faulty sensor light that has had to be replaced twice already!! The Chrysler emblem is coming off the front and the paint jobs are terrible!! The other car is on its 2nd set of breaks and rotters and the trip button doesn’t work! Paint is all scratched up under the door handle in the rear doors!(came that way) Both cars have under 12000 miles on them! We live in a small town (2 stop lights!), there is NO reason we should be having break and rotter issues!! Very unhappy and VERY sure these will be my last Chrysler purchase!!

  44. DO NOT BUY your vehicle from route 4 Chrysler, in NJ. I do not understand why Chrysler would have this dealership sell their cars. They are RUDE, not accommodating, They strand you out in the middle of a highway….No service vehicles and you must live within 5 miles or they will not drive you home, But DO NOT TELL YOU THAT.. UNTIL YOU GET THERE. YOU CAN ONLY CALL FOR AN APPOINTMENT even though you are at the dealership to make one. YOU WAITE ON THE PHONE FOR EVER.. THE OWNER MARK CURIOR can’t be reached HE’S IN THE HAMPTONS ON VACATION and his assistant Heather hangs up on you if she does not agree with you.

  45. And might I add this is after contacting Nancy the Chrysler Customer service, who by the way waited for the dealership to pick up the phone.

  46. You need to take a good look at a few of your dealerships if sales are not doing well.. I love my 2013 Jeep Limited, and was so excited to upgrade to the new the Jeep Summit on my next lease.. Don’t look like I am going to end up getting it after all. I am having problems with dealerships.. I am an easy going person, that don’t expect much, only the ordinary. I don’t know where to go, the ones I had experience with are horrible.. Adventure Dodge, Jeep dealership at 36845 Euclid Ave, Willoughby, Ohio 44094, I scheduled an appointment for a recall I received in the mail, went in for a recall appointment, and they said they should have checked to see if the parts were available before they scheduled, sorry we inconvenienced you.. Seems like this happens often with them. They will not have a chance anymore with me.. It’s been over a month and have not heard anything. I will not be going there to get my next Jeep when my Lease is up.. And I am the customer that also purchased a second dodge as well for my daughter, which was the 2012 Dodge Avenger I had purchased that one new in 2012 for my daughter.. I will be trading hers in for her next vehicle as well. But no where to go, for Dodge vehicles.. And also since I am getting close to my lease ending, I decided to go to another dealership to look at the new Jeeps which was Junction Jeep Dodge at 12423 Mayfield Rd, in Chardon, Ohio, last Friday, this was my last try on a Dodge Jeep dealership before I give up, was sad because I had my mind completely made up on the brown Summit and they ruined it. I had a feeling I would be forced to go to GM dealerships. I seen the brown Summit I fell in love with, was out in the lot for approx 45 minutes, they did not want to come out to help me, I was thinking maybe because I am black.. I finally left.. I am out of luck getting my next Jeep, no where to go to get the next new Jeep once my lease is over with.. So I decided to go to a GM Dealership, at Classic GMC in Beachwood, Ohio, Wow!!!! The customer service was excellent!! Since I could not find a good Jeep dealership when my lease is up, I decided my next vehicle will be the 2015 Yukon.. The dealership makes a huge impact on sales, and customer service.. And it looks like they have forgotten, that is how you keep customers coming back. Classic GMC made me feel welcome, and very helpful.. My point is, you have a customer that wants to stay with Jeep, Dodge vehicles, you have pushed my away.. I don’t think Chrysler can fix this, but just wanted to give you heads up, to take a good look at your dealerships, if you ever have an issue with drop in sales.. I am exhausted with Jeep Dodge dealerships at this point.. But at least I still have a little time left to enjoy the last of my 2013 Jeep Cherokee..

  47. I like Chrysler vehicles. I currently own a 2005 Dodge Caravan. I used to have a 2000 Sebring convertible, however a couple of years ago I gave it to my son because he needed a vehicle. I would love to have a new convertible and a new van but can’t afford it as we are retired people on fixed income. I am a member of SAG-AFTRA and would love to do a commercial for Chrysler for Union scale as I believe in the product and actually drive Chrysler products. My husband has a 1993 Dakota pickup and it is still running. Just saying.

    Ila

  48. Ward Chrysler / jeep dealer in carbondale illinois sold my daughter her first new vehicle. Very pleasant experience with entire process sales and finance staff were very helpful

  49. I am a long time Chrysler customer, first time writing to you out of total frustration. PLEASE HELP ME.

    I have a Fiat 500c 2012 that I really love. I drive from 2 to 3 hours a day, and I get my current political and economic information while I drive from an AM station in Toronto “Newstalk 1010”. However, the radio in the car does not bring that station in without a lot of static to the point I can’t listen to it. I have found that if I put the windows up or down, it clears the static for a bit, but the noise gradually increases until I move the windows again.
    The following has transpired with respect to this problem.
    1. Brampton Chrysler replaced the radio – same problem.
    2. Brampton Chrysler told me to take it to Customer Service (apparently a dealer does not take this forward for the customer. They wouldn’t help me further).
    3. I called Customer Service Canada and after some investigation and several weeks, they told me it was a design flaw and they are aware that the radio in the Fiats have an issue with AM stations, this one in particular. And my customer service rep wanted to close the case. I am supposed to be happy that Chrysler identified the problem yet left me with this issue. I also got the impression that Chrysler does not see this as a big enough problem to deal with – however, I have for years heard the latest news, listen to political leaders, analysts, economic forecasts, health issues etc and it is very important to me to make good use of those 3 hours a day I spend commuting by getting that information.
    4. I said that not getting that one station takes away a great deal of pleasure from me while I am in this car. I also said that the car comes advertised and included with an AM/FM radio – so a customer would assume the AM radio part would work. Given the customer service rep I was speaking with was told to close my case, I asked to speak to her supervisor. I was told (of course) the supervisor was unavailable, and so I left a message for the supervisor asking that person to call me back. This is a situation I have come to hate because the supervisor in any customer service rarely calls you back. And true to that gut feeling, it has been almost a month and no one has called me.
    5. I did asked the customer service rep to take this to engineering. I asked for a different model of radio if this one has been identified as having this issue. I asked for an external aerial. There has been no resolution, and no one has called.

  50. I own an 06 dodge grand caravan, and it the biggest peace of shit I have ever owned !! It has been at the dealer more time than I have bee able to use it. If you could squeeze it you would get lemon aid !!! Small wonder you sell an extended warranties, if I had not purchased one I would be screwed !!!! I have all the paper work to prove it’s a piece of crap !!!! If creator of this abortion had any balls they would purchase this THING from me so I can buy an import. And pay me for lost wages ! Small wonders the public is purchasing imports, at least they are reliable. My husbands dad was retired General Motors, their vehicles are no better. We make jokes about him rolling over in his grave when we purchased a Dodge. Now we laugh what’s he going to do when purchase an import. The only good vehicles made in America are Imports. It’s sad but true !!!!!!!

  51. Chrysler sends out a recall notice for my 2012 Town and Country for a malfunction in the rear vent window switch. Apparently the switch can overheat and catch fire. I call my local Dealer in Valencia California. Tried for two days to reach the service department. Failed! I call Chrysler Corporate and they patch me through immediately to my local dealer like magic. As I’m scheduling the appointment for the recall repair I am told by “Sam” that they will “just disconnect the switch. My response: “Um…no. I want the feature repaired not disconnected.” Sam says “We don’t have parts to fix the window so we just disconnect it. My response: “Wait. So what you are telling me is that Chyrsler sends out a recall notice for a switch malfunction that they have no parts to fix the problem?” Sam replies with “Yes that is correct. We don’t have a way to fix the malfunction so we just disconnect it.” I respond with “Um…no that is not a resolution. I bought a Van with a rear vent window feature and I do not want that feature disconnected. This is not an appropriate resolution.” Sam responds with “We don’t know when or how they will fix the window vent feature so we just disconnect it.” Two days of phones calls for what is a complete and ridiculous waste of my time. Dissatisfied, disappointed and totally apprehensive about whether my mini van window switch is going to start a fire! Absolutely poor customer service!

  52. Chrysler sends out a recall notice for my 2012 Town and Country for a malfunction in the rear vent window switch. Apparently the switch can overheat and catch fire. I call my local Dealer in Valencia California. Tried for two days to reach the service department. Failed! I call Chrysler Corporate and they patch me through immediately to my local dealer like magic. As I’m scheduling the appointment for the recall repair I am told by “Sam” that they will “just disconnect the switch. My response: “Um…no. I want the feature repaired not disconnected.” Sam says “We don’t have parts to fix the window so we just disconnect it. My response: “Wait. So what you are telling me is that Chyrsler sends out a recall notice for a switch malfunction that they have no parts to fix the problem?” Sam replies with “Yes that is correct. We don’t have a way to fix the malfunction so we just disconnect it.” I respond with “Um…no that is not a resolution. I bought a Van with a rear vent window feature and I do not want that feature disconnected. This is not an appropriate resolution.” Sam responds with “We don’t know when or how they will fix the window vent feature so we just disconnect it.” Two days of phones calls for what is a complete and ridiculous waste of my time. Dissatisfied, disappointed and totally apprehensive about whether my mini van window switch is going to start a fire! Absolutely poor customer service!

  53. I have a 2013 Dodge Dart. A couple of months ago, my passenger visor broke at the hinge and hit my daughter in the face while she was my passenger. Then right after that my check engine light came on and my trunk lid would pop open by itself. Now my shifter knob is peeling. My Dodge dealer has done the repairs at no cost, however, I lost my $400.00 tablet that was in the trunk of my car. The dealear has told me that I will have to claim it through Chrysler Corp. The car runs fine. FYI, mine is the turbo.

  54. I purchased my first Chrysler Town & Country on 04-12-2010 after having Dodge Caravans for the last 16 years. I never had a problem with the Dodge vehicles; however; the Chrysler has turned into a CASH COW !! I have the extended warranty on the vehicle and pay a deductible of $100. each and every time it goes in for servicing to the dealer. To date, I have had to take it back twice for transmissions linkage break downs; it had to go back in for an ignition recall issue; the rear shocks had to be replaced; the power on the passenger side of the van went out and you couldn’t power the door locks for that side; the fog lights quit working and they had to be replaced and just last week the drivers front wheel bearing went and had to be replaced and here is the best….I was driving on the Interstate at 65mph when the water system blew apart between the engine and the coolant system (radiator); I nearly got run over by a semi-truck that was coming up behind me and yes, my flashers were on. Oh, did I mention that the front brake pads and rotors were replaced due to the noise and pulsation of the braking system–even Chrysler recognized that one with a letter for extended policy on the brakes. Within one month of purchase, the drivers door (interior) showed rust on the interior seaming.
    Chrysler has lost their Integrity and their reputation….
    Who owns them now anyway? Too bad they lost their customer service care/concern…whatever happened to Lee Iaccocoa’s philosophies???? I might as well by a KIA or a used YUGO

    I hope Mr Ganley of Cleveland OH is reviewing this; I can document what I’m saying here and your service counter on Saturday wants to tell me that because the assigned Service Advisor isn’t on duty today; they can’t fix my vehicle and I have to wait until Monday when I can then consult with him and authorize what type of repair to make…a partial for $482.+tax OR a complete replacement for $662.+tax and by the way Mr. Ganley, your service department gave me a loaner to use while my van is being repaired and now they say I have to pay for the loaner since they discovered that it is a WEAR problem and not a covered issue in my extended warranty. What a shame I had to escalate this to corporate…I can also tell you that the customer care rep. at Chrysler spoke with your Service Dept. Mike and he told her that it only needs the partial fix and that all the other parts were good and not a safety concern and that he could have it repaired today. When I spoke to Jay, I felt like it I didn’t have the complete repair done…well, the conversation made me feel guilty if I didn’t fix everything.
    Good bye Mr Ganley…you won’t keep me as a customer. ~ JOE

  55. WE CONTACTED CUSTOMER ASSISTANCE CENTER ABOUT A PROBLEM AND RECEIVED AN EMAIL BACK THAT WE WOULD BE CONTACTED WITHIN 1 BUSINESS DAY ON JULY 29TH, AND GOT REFEERENCE NUMBER 25394048
    AND HAVE NOT RECEIVED ANY EMAIL AS OF YET EVEN AFTER I CAL
    LED AND WAS BOUNCED FROM DEPARTMENT TO DEPARTMENT AND WAS FINALLY TOLD THAT MY PRE PURCHASED OIL CHANGES WERE NOT TRANSFERRABLE TO MY 2010 DODGE AVENGER WHICH WE HAD 2 OF THE SAME MODEL. 1 WAS INVOLVED IN AN ACCIDENT AND WAS TOTALED OUT AND WE ONLY ASKED IF WE COULD USE THE REMAINING CHANGES WHICH WE HAD PREPAID IN ADVANCE.I FINALLY GOT A BIG FAT NO FOR AN ANSWER AND ASKED THAT I BE EMAILED THAT INFORMATION AND TO DATE STILL HAVE NOT RECEIVED AN EMAIL.I HAD TO REPLACE THE TOTALED CAR AND BECAUSE OF THE GREAT RESPONSE I RECEIVED I CHOSE ANOTHER AUTO MANUFACTURE AND WILL BE REPLACING MY REMIANING DODGE AT THE END OF THE YEAR OR EARLY NEXT YEAR. GUESS WHICH COMPANY WILL NOT BE ON THE TOP OF MY LIST.I AM EXTREMLEY DISAPPOINTED IN THE OH WELL WAY THIS HAS BEEN HANDELED

  56. After having problems in the past with not getting long lasting results for “check engine light repairs” I figured
    where better to have it repaired than a dealership. I left the car off on Thursday evening for the service dept. to diagnose on friday. They found the problem was the catalytic converter, of which they are charging $2,000.00 to replace. They told me the part would be in on Monday. Today is wednesday and no word on if they have completed the repair. This dealer may be playing the game of making me wait because I would not authorize them to do an additional $2,000.00 worth of work which I just two weeks prior had checked for and was told it was not necessary.
    This dealers name is Franklin Sussex Auto Mall, Route 23, Sussex, New Jersey.

  57. Worst experience ever!!!! Chrysler left my car stranded over night causing traffic and kept telling me they were sending someone and never did

  58. Today, Tuesday, August 11, 2014, I contacted your department regarding a problem with the Adaptive Cruise Control on my 2011, Chrysler 300C.
    I had the pleasure to experience the very helpful and friendly service from a lady by the name of Dolores. It has been many years and many other vehicles ago, since I was able to comment on an employee of a large company so favorably. I also know, from many years in upper level management, how important it is to get such feed back from the customer. Dolores was an Angel and should be recognized by Company Management by inserting a copy of this mail in her Personnel File.
    Sincerely,
    Hans W. K. Dittert

  59. I am amazed over the NEGATIVE comments above. However, I have experienced the same kind of problems with a number of the Cadillac’s I’ve owned. Unfortunately, Dealerships are trying to work customers over for the largest amount of money they can get, by adding problems that SUDDENLY come in play when the car is in their hands.
    Today, I asked Corporate Customer Service, to connect me with the Service Representative of the Dealership nearest to my home and talk to them prior to me. The lady did and connected me directly to the Representative to schedule an appointment for tomorrow morning.
    I’ll keep my fingers crossed (and my toes) hoping to get the service I was promised!
    Either way, I’ll report it on here!

  60. Chance #1 We bought the truck from you. We expected your company to care about what kind of vehicle they were sending off their lot representing Chrysler. We did not ever expect your company to sell a truck for $17,000 with its motor about to blow. Was this honest?
    Change #2 We brought the truck into your service shop for repairs expecting “Dodge” to understand how to competently repair a Dodge truck. Instead after a month of being in the service shop the wrong motor was placed in our vehicle and you released it to us.
    Chance #3 Within a couple of days after picking up the truck the first time we brought it back in because something was terribly wrong. The whole truck was shaking… Lithia sent us away stating our truck was fine. Then it broke down on us when we were out of town with our children..
    Chance #4 We had no choice but to bring the truck into your service shop the second time. We discovered you put the wrong motor in it and damaged potentially our whole transmition. Instead of providing excellent customer service we heard excuse after excuse of why it wasn’t your fault. Your company decided to argue back in forth with the warranty company instead of stepping up and taking care of the issue. Phone call after phone call and your company had no clue when our truck would be fixed. They dragged out the process an additional six more weeks.
    Chance #5 We picked our truck up the second time. Only to find your service shop staff clueless on the situation and refusing to put in writing what repairs they were verbally claiming they did to our truck. We spent almost an hour arguing with them regarding the incomplete paperwork and waiting for the staff to address this issue. We also discovered the damage your shop had done to the AC Compressor Brackett.. Question: who else was removing our motor and transmition if it was not your shop? Not once mind you but at least twice during the first repair and at least twice during the second repair?? Yes that means messing with the AC Compressor Brackett..
    Chance #6 We requested help from the Lithia Service Manager who at this point has never responded.
    Chance #7 We also requested help from the Chrysler Corp. Their response?? Backing Lithia of Eugene.. They feel everyone deserves a second chance?? We will never purchase another vehicle from Chrysler/Lithia of Eugene.

  61. My engine light came on 2013 CHRYSLER 300 early July. Went to my dealer an oil pressure switch was the problem. Dealer said they would order the part. Called me and told me four to five weeks from Chrysler. Tried to get my new car state inspected, it can not pass emission test with engine light on. I called customer service Chrysler Corp, promise call back within four or five days. They never called I had to call them. Since then I’ve gotten the run around, told I would be called back never happened, asked to speak with a supervisor to make a complaint they would not let me speak with a supervisor to complain they keep telling me someone will call but no one calls. Very frustrating and does not speak well of Chrysler. One small part for a new car and I can’t find out a time I will get the part, it has been over four weeks since my dealer ordered this part. Just want to know when I can expect this part for an American made car. I have been a Chrysler customer since 1980. Unbelievable!

  62. My engine light came on 2013 CHRYSLER 300 early July. Went to my dealer an oil pressure switch was the problem. Dealer said they would order the part. Called me and told me four to five weeks from Chrysler. Tried to get my new car state inspected, it can not pass emission test with engine light on. I called customer service Chrysler Corp, promise call back within four or five days. They never called I had to call them. Since then I’ve gotten the run around, told I would be called back never happened, asked to speak with a supervisor to make a complaint they would not let me speak with a supervisor to complain they keep telling me someone will call but no one calls. Very frustrating and does not speak well of Chrysler. One small part for a new car and I can’t find out a time I will get the part, it has been over four weeks since my dealer ordered this part. Just want to know when I can expect this part for an American made car. I have been a Chrysler customer since 1980. Unbelievable!

  63. My engine light came on 2013 CHRYSLER 300 early July. Went to my dealer an oil pressure switch was the problem. Dealer said they would order the part. Called me and told me four to five weeks from Chrysler. Tried to get my new car state inspected, it can not pass emission test with engine light on. I called customer service Chrysler Corp, promise call back within four or five days. They never called I had to call them. Since then I’ve gotten the run around, told I would be called back never happened, asked to speak with a supervisor to make a complaint they would not let me speak with a supervisor to complain they keep telling me someone will call but no one calls. Very frustrating and does not speak well of Chrysler. One small part for a new car and I can’t find out a time I will get the part, it has been over four weeks since my dealer ordered this part. Just want to know when I can expect this part for an American made car. I have been a Chrysler customer since 1980. Unbelievable!

  64. I am the owner of town and country 2008 and have had nothing but trouble with it. First the axle seal went bad at 35000 miles upon checking closer there was found a groove in the casing was told it would cost 3000 to fix now it’s leaking anti freeze and using oil head gasket cost not yet known . I am disgusted with the whole mess

  65. Owner of a 2008. Town and country touring van that has been nothing but trouble since I bought it 5 years ago.

  66. UNDER NEW MANAGEMENT. That’s the sign hanging outside the San Leandro Chrysler dealership. I think they should have kept the old management. I AM NOT MAKING THIS UP. IT ALL REALLY HAPPENED! First, I couldn’t get anyone in the service department to answer my calls, so I drove over. I spoke to a service advisor who told me he was working alone. I understood that. These things happen. I told him I needed my right passenger window replaced. He said he’d take my paperwork back to the Parts Department to get the window ordered. He quoted me 1 hour of labor @ $150.00 and they would have to keep the car for about 3 hours. I called the next day and was told they had my authorization to order the glass, but wasn’t sure which one to order (how many versions do they have?!). I showed up Saturday morning to have the work done and was RE-QUOTED $225.00. When I told this service advisor what the first guy had told me he replied, ” I know more than him. I’ve been doing this a long time, though not here.” He looked me up in the system and saw where $150.00 had been entered. He told me it would be 5 to 6 hours before I could pick up the car. I told him that two different quotes spoke of poor customer service and he replied, ” I don’t care when people complain about customer service and I’m trying to be nice by only charging you $150.00. I went to breakfast and received a call from them saying that they had quoted me for a switch and not a window so the actual cost would be $225.00 in labor. (the window was $371.00 incl. tax, alone) I said fine. Fix it! When I got back, I was complaining and the cashier, of all people, took me to a gentleman who said he would speak to the GM. He came back and said HE was a GM (a field commission?) and told me he would speak to the Service Advisor. When my vehicle was ready, I paid for it and, when I went to pick it up, I saw a mechanic, or whatever he was, driving off in my car. I turned and asked the advisor why this guy was taking my ‘window’ for a test drive?! Turns out he was from another dealership and had picked up my car by mistake. He was actually taking it to another dealership! They finally got a hold of him and he returned the car, less whatever gas he had burned. I was told ‘Sorry about that’ for the 9th or 10th time while I was there. This new management is a joke. I have been taking my car there for 2+ years.Tthis where I purchased it and had always received quality CS. Ironically, the newly commissioned GM told me that they had replaced all of the previous staff because their CS was poor. SMH! Oh, and by the way, the work was poor and they didn’t even clean the fingerprints from the new window. I won’t be back!

  67. My 20013 Ram has a severe history with service issues. I simply want to say that today the Chrysler Corp. has disappointed me to a degree that we will never purchase any Chrysler product again and will advise anyone to steer clear of a Chrysler or Ram product. I do not need to talk trash on a message board just simply review my Ram Truck documented history and today you simply made it clear how you stand behind the product.

  68. I own a 1989 Chrysler lebaron convertible in very nice shape it only has 100,000 miles and everything is orginal the leather seats great shape starts right up just wondering is it a classic and it shows Chrysler that their cars really last a long time.

  69. I am an owner of a 2009 Dodge Challenger. I am very angry, because someone changed the parts, namely the grill and bumper for my car. I had an accident with a deer and the body shop guy tried his hardest to do a good job. UNFORTUNELY, all the parts he got didn’t fit because of a change in the parts. Honestly, it looks like crap.. My car doesn’t even have 35,000 miles and I take very good care of it. Even the Auffenburg parts guy couldn’t do any good. I WANT MY CAR FIXED RIGHT!!!! IS THERE ANYONE WHO CAN HELP GET THIS DONE. I have been dealing with this for several months now, and I’M NOT HAPPY WITH CHRYSLER OR DODGE.

  70. My van was damanged due to flooding here in Mi on 8/11/14.I work full time and have 3 kids who are very active in sports. My youngest has medical issues and needs to go to the doctor often. This is mt 6th vehicle from Chrysler and I have never experienced anything like this before. My vehicle needs a motor but apperently they are on back order. No one can give me a date as to when my mechanic will get one. He has tried everything as I have to0. I did not take it to a dealer because I was told by them it would be months before they would even be able to look at it. So I went to a independant one but I did call my sales person who looked into it and said the same thing, back order with no date. This is rediculous. This is POOR customer service. It is not fair that I am paying for a car for months that I do not have, Dealer says well its not Chryslers fault but how is it a cutomers fault who was just trying to get home but due to mother nature, was unable to. It is kind of Chryslers fault because they can not provide the part that my vehicle needs. I have friends and family that went through the same with Ford and GMC but already have their vehicles back. I am appalled at the way I have been treated and still have no answers. I will NEVER lease or purchase a vehicle from Chrysler again. This has been an awful experience for me and my family as well.

  71. I purchased brand new from the dealership a 2009 Ram 1500 4WD with the 5.7 Hemi. The vehicle currently has 71,000 miles on it. I regularly change the oil every 3k miles, and have been good at making sure all of my maintenance is up to date. However, since about 30k miles it has been getting a periodic malfunction indicator light that would come on. The vehicle has a life time power train warranty and I have had it in to the dealership 4 times for this problem. The last time I was told that there was a cylinder 7 misfire, and they replaced the coil. However, the light came back on and stayed shortly thereafter. When I took the vehicle to the Fucillo Dealership in Adams, NY this time, they asked about changing the oil, and they stated that they needed rebuild the engine….this is where things got worse. If it were not already frustrating that we had the vehicle into the dealership 4 times, but I was informed that some of these repairs would come out of pocket despite the warranty. I was informed that I would need to pay for the new plugs, an oil change while they have the engine ripped apart, and “nuts and bolts.” I asked to have a drive line inspection completed while the vehicle was in for repairs which cost $269.00. I was origninally quoted a total price of $400.00 However, today my wife was informed that the total is now $589.00 due to labor? I believe that this dealership is ripping me off and that most of these costs should be covered under the warranty. In addition, I experienced overall poor customer service, as I requested a loaner vehicle over a week and a half ago. I was supposed to have one two days ago and was never contacted. I am very disappointment Chrysler and you have lost another customer. I will not be buying a Chrysler in the future, and will advise everyone I encounter to do the same.

  72. I went to Northwest Chrysler, Jeep, Dodge dealer for an oil change and waited 2 hours. Per service personnel was informed at 45 minutes into wait that there was a power issue due to construction at the facility and wait would be a further 20 minutes. Over 2’hours after arriving, I did get my car back, however the receipt states that a wheel alignment was recommended and acknowledged by customer. This was not mentioned to me, an estimate was not offered, and I resent falsification of this record. Why would anyone go to a dealership, pay more for service, and be penalized by such a long wait? I realize there are times when a dealership visit is appropriate, however this dealer has no merited my trust or respect. I am a former customer of Brunswick Auto Mart in Ohio, and would like the recommendation of a reputable dealer in Houston.

  73. My 1991 Chrysler was purchased late 1991 or early 1992 – new. The recall immediately involved the brake unit. Now it is under a lifetime warranty which the dealership refuses/cannot replace. They say the part is not manufactured. I say Chrysler should stand behind a lifetime warranty doing whatever it takes to fix a car I have maintained well and I love. I need this car.

  74. I was obviously ‘confused” when I decided to purchase a vehicle from an american owed company. Customer service sucks!!!! I purchased a 2011 certified pre-owed vehicle from the chrysler dealership in paramus route 4 with bumper to bumper coverage . Of course now everything wrong with the vehicle is ‘not covered”….This in conjunction wiith the multiple recalls is sickening…dont waste your time or money!!! Avoid american manufacturers at all cost!!

  75. I was obviously ‘confused” when I decided to purchase a vehicle from an american owned company. Customer service sucks!!!! I purchased a 2011 certified pre-owned vehicle from the chrysler dealership in paramus route 4 with bumper to bumper coverage . Of course now everything wrong with the vehicle is ‘not covered”….This in conjunction wiith the multiple recalls is sickening…dont waste your time or money!!! Avoid american manufacturers at all cost!!

  76. I was obviously ‘confused” when I decided to purchase a vehicle from an american owned company. Customer service sucks!!!! I purchased a 2011 certified pre-owned vehicle from the chrysler dealership in New Jersey, Paramus route 4 with bumper to bumper coverage . Of course now everything wrong with the vehicle is ‘not covered”….This in conjunction wiith the multiple recalls is sickening…dont waste your time or money!!! Avoid american manufacturers at all cost!!

  77. I am most upset with the dealership in macon, Georgia where I bought a 2014 town and country, after going there on a day whn my 2005 Chrysler van was failing. I did not know what was happening to my 2005, and I was afraid to drive it some 45 miles home. The dealership told me the computer system had crashed and it would be very expensive to fix, so I looked at buying a new van, since the dealership and the previous van had served me well. I bought a van, only to be shocked when I received my payment books and to realize that I had signed many papers, but only had a “total loss protection addendum” to show me how much I had signed up to pay and what that was going to cost me!!!! I have written a letter to the dealership to request a copy of all the papers I signed, and have since taken a loan to pay off the money that was financed through their “credit partner”. I realize that I should have been more aware of all the “loop holes” in this purchase..I just want everyone to know that you need to be careful with this dealership…..the name of the game is “sell ‘um and sign ‘um”. I wanted to take the car back, but not sure what rights I have for justice in this deal.!!!

  78. To Whom IT MAY CONCERN, My son bought a Chrysler 300HemiC. It is a 2006,was bought with only 47,800 miles approximately 3 years ago. currently making payments. Thought he was buying a reliable used car. I believe you have a problem with your Transmission’s. We bought an extended Warranty, that he paid for above the car payment. The car now has 78,700 miles and the warranty has been used many times. NOW THE TRANSMISSION HAS BLOWN UP WITHOUT A SOUND! NO WARNING IN THE MIDDLE OF DRIVING DOWN THE ROAD WITH CARS BEHIND HIM! THE PUMP WAS NOT MOVING FLUID THRU TRANNY; OVERHEATED PARTS FUSED TOGETHER. THIS IS MONEY NEITHER OF US CAN AFFORD! I MICHELE MUELLER ,HAD A KIDNEY TRANSPLANT 2.5 YEARS AGO. GABRIEL, MY SON BOUGHT THIS CAR FOR RELIABILITY, is this a cruel joke. He has a disability and has a fixed income and part time job. This is NOT RIGHT! I HAVE READ SIMILAR IF NOT LIKE PROBLEMS WITH THIS CAR. We want an answer not an excuse! I believe you Chrysler already know this.

  79. I bought a Jeep patriot new in 2012,from Steve White in Hickory, N.C. big mistake, sorriest service and rudest people I Have ever dealt with. The transmission started slipping and they did nothing, that’s ok I traded it today for a Nissan. I will never buy another Jeep because of Steve White motors. I have own three Jeeps and liked them, but no more.

  80. In early 2012, I purchased a “used” 2011 Chrysler Town & Country Van. Nice auto
    low miles, clean and virtually new. I have had no problems since the purchase and
    like it very much, however, Since I have received so many requests for me to purchase an extended warranty, the latest of which was rather “demanding”, you
    have convinced me that the Chrysler Product is NO GOOD and has to have an
    extended warranty, therefore, I will never purchase another such product. I am an old person on Soc.Sec. and need a recommendation as to which utility I should cancel and live without Gas, Elect. or Water in order to give that money to you for a warranty.

  81. We are in out mid-70’s and own a 2006 Chrysler Town and Country. It’s first major problem was that the rear AC went out six moths after a recall was over but nearly a year after we took the car to a dealer to have the AC system checked and filled! Why didn’t the dealer, who knows when recalls are issued, specifically check the potential problem of the recall.

    The next thing that is occurring is the rear dog legs on both sides are rusting out. It seems that every 2006, and particularly dark blue ones, are rusting in the same place. It bothers me that this seems to be a condition of this model.

    Having owned Maxi Vans since 1986 and never having any of these problems before, it is truly bothersome for persons of our age.

    Clem Miller

  82. What are you all going to do about the death wobble, in rams 3500 have a 97 and have never had a problem, and experienced the death wobble you are putting recalls but not to 97’s yet why arent they included/ we were told it was made poorly!

  83. My 2005 Chrysler Hemi 300C, with 50,000 miles,completely stopped working without any indication whatsoever, in the middle of the road with cars going both ways. After a moment, I was able to drive it off the roaD WHERE IT STOPPED AGAIN, AND NEVER TO START AGAIN. It was towed to a Chrysler dealer. It requires a fuel tank which is on back order and absolutely no idea when the part is coming in to the shop . It is now two weeks and no loaner is offerred…policy of management. I am an elderly senior, live alone, and therefore must now rent a car at very considerable expense, which I cannot afford. Because it is mechanical failure, insurance does not cover this….only accidents. Perhaps if the car were to have been smashed on the road, insurance would be covered. Any suggestions would be greatly appreciated.

  84. I Have a 2005 Chrysler Pacifica have 60.000 miles
    First I change all mountain mouth. Second two sensors , now the engine light comes out, get what i have to change the cathartic convert. I Problem by problem. I can’t continue spend money what’s can I do.

  85. I purchased a new 2010Dodge GC. I received a recall notice on the ignition being bad .It took 3 times to get it repaired properly.Recently I started having trouble with the keys ,first one and then the other. We replaced the batteries , with no change. I had it taken to my dealer Suncoast Jeep Dodge Chrysler in Seminole FL. To make a long story short, they replaced the whole ignition at the tune of $ 950.00.This van only has 19,200 miles on it &is like new. Should not Chrysler pay this repair bill? If not this will be my last Chrysler product.P.S. We also own a 2004 Chrysler P/T Cruiser.

  86. I been having problems with my car sense May of 2014 i been bring my car back in forward in i really need some one to look into this!

  87. I am getting a strong smell when I come to a stop in the cabin of my new 2014 ecodiesel. I had it checked at Landers Dealership in Bossier City La They could find nothing other than upc labels. That’s not the smell, smells like diesel. checked the internet other people are experencing similar problems Is there a recall yet? I would love to recommend the truck but that’s a problem that needs to fixed

  88. In 2009 I purchased an extended warranty from Chrysler Corp, though a dealer. It was a refundable contract if I didn’t use it. The term was for 5 years which expired March 10, 2014.
    When I bought it I was given a receipt from the dealer with a contract number. I was given no terms of the contract, no information of any sort. I called Chrysler warranty and asked them for the policy. They told me at the time, none was needed as it was a bumper to bumper coverage, and that my VIN would be all I needed at the Chrysler dealership if I had to make a warranty repair.

    In July of 2014 I called Chrysler to ask how I was to get a refund since I hadn’t used it. He asked me my contract number, which I gave him, but that wasn’t the contract number, just the receipt number. Eventually they found my contract number, and then asked me to fill out the refund request that I should have gotten with the contract. I told him I didn’t get anything from Chrysler, so he emailed me one.

    I sent it in and 2 weeks later got a reply that too bad, that per the contract I had had 75 days to make the refund request and I was out of time by about a month. Since I never received any contract, how was I to know there was a time limit on the refund?

    I contacted Chrysler Customer Care again, asked for the issue to be elevated, and was told someone would call me back in 24-48 hours. No one ever did. I then emailed Chrysler again, and was told sorry, but if you didn’t get the paperwork you should have requested it again. When I responded that the rep told me I didn’t need any paperwork, nor that I only had 75 days to make the request, and then questioned why would I ask for paperwork again if they told me I didn’t need any in the first place. That made no sense to me.

    I feel they purposely and knowingly didn’t send out any information, knowing that I wouldn’t know about the limited time to make a refund request, and thereby forfeiting my right to a refund. Telling me only that my VIN number was all I needed certainly is true re: warranty repairs if needed, but not the rest of the necessary info. I feel this was a unilateral contract since I wasn’t privy to the details and requirements.

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