Contacting Chico’s Customer Service Center

Chico’s is an apparel retailer, specializing in apparel for women. You can purchase products online as well as at your local store. If you have concerns relating to products or want to voice concerns relating to in-store service, you can contact the customer service department by phone, email, traditional mail or through social media. You can also contact the customer service department at your local store during regular business hours.

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Contact Info:

Phone Contact Numbers

Customers have the opportunity to connect with the customer service department by calling the customer service hotline. The customer service department is open daily 8am to 2am, EST. If you need to reach the sales department or use the Live Chat feature, you can connect 24 hours a day, 7 days a week.

• Customer Service: 1-888-855-4986
• Corporate Headquarters: 1-239-277-6200
• TDD: 1-888-550-5559

Mailing Address

You can contact the customer service department by sending correspondence to the corporate headquarters. The customer service department attempts to reply to your concerns within 7 to 10 business days. You can also use the store locator tool and reach out to the customer service department at your local store.

Chico’s 11215 Metro Parkway Fort Myers, FL 33966

Official Website

Customers visiting the official Chicos website http://www.chicos.com/store/home.jsp?, have the opportunity to purchase apparel for women. The website features new arrivals, petite items, black label items and travelers. Additional products include Zenergy products, jackets, tops, bottoms, dresses, skirts, jewelry, shoes and accessories. You can also purchase clearance and discounted items. Additional information relating to products and policies is available in the Chico’s FAQs.

Social Media

You can post general concerns, comments and ask questions on social media. The customer service department will reply to your concerns within 24 hours.

• Google+: https://plus.google.com/+chicos/posts
• Twitter: https://twitter.com/chicos
• Pinterest: http://www.pinterest.com/lovechicos/
• Instagram: http://instagram.com/lovechicos#
• YouTube: http://www.youtube.com/user/lovechicos/customtab
• Facebook: https://www.facebook.com/LoveChicos

Customer Service Email

When you send the customer service department an email, you will immediately receive an automated message stating a live agent will reply to your concerns within 48 hours. In the event you do not receive a response, you will need to contact the customer service department at your local store or call the customer service hotline.

• Customer Service: csutomerservice@chicos.com

Our Experience

When you call the customer service department, you will hear an automated message. If you want to place an order, you will need to press one (1). If you need to check the status of an existing order, you will need to press two (2). If you need to reach the customer service department, remain on the line. After a few moments, the customer service team answered the call. By the end of the call, the agent addressed our concerns relating to the return policy. Overall, the level of service was better than expected. Were you satisfied with the customer service department at Chico’s? We want to hear from customers just like you. Take a moment to share your thoughts with us in the comment section.