Contacting Chick-fil-A Customer Service Center
Chick-fil-A is a privately owned company specializing in boneless chicken sandwiches. The company was founded in the late 1960’s and subsequently become one of the top producing fast food restaurants in the United States. Chick-fil-A provides service in 38 states, to millions of customers each year at 1,500 locations.
The company has had its share of difficult times attempting to lure customers away from traditional fast food chains such as McDonalds and Burger King. What sets the company apart from the rest is its commitment to the customer and the customer service.
Customers wanting to voice questions and concerns have the ability to do so by phone, email, traditional mail and through social media.
Phone Contact Numbers
- Customer service: 1-877-808-2321
- Corporate headquarters: 404-765-8000
Chick-fil-A Headquarters5200 Buffington Road Atlanta, GA 30349
Visit the official Chick-fil-A website http://www.chick-fil-a.com/ in order to locate information relating to the menu and the nutritional value of the products. Customers can also research the allergens of each of the products. Since Chick-fil-A is a family restaurant, parents and kids have a dedicated page with fun activities and healthy eating tips. Prior to contacting the customer support team, the company recommends visiting the Chick-fil-A FAQs for additional information relating to the products and services.
Customer Service Email
Go to http://www.chick-fil-a.com/Connect/Contact-Us-CARES to send feedback to the customer support team and the corporate office. Customers can explain their restaurant experience or send along general questions and concerns. We sent a message asking for the hours of the customer service department. The automated response stated we would hear from a representative within 24 hours; we are still awaiting a response. Although you can contact the customer support team on the Facebook page or the Twitter page, there is no guarantee of response time.
We contacted the customer service department anticipating speaking with a friendly employee. What we encountered was an automated system attempting to direct our call to our local store. We utilized this phone number first and spoke with an employee of one of the restaurants. We asked for information on how to contact the corporate headquarters. The employee was helpful and gave us the information as requested.
We contacted the customer service team at the corporate offices and asked if the company had a toll-free number so customers could address concerns with the headquarters. The agent apologized and stated, in order to contact the customer support team; customers must call the corporate offices directly. This is an unfortunate turn of events. It appears as if the “family-friendly’ company does not pay close attention to the customer. We were not pleased with our experience. What say you? Leave a comment below.