You could make it so easy to direct emails to your writers if, in addition to printing their addresses at the end of their columns, you would list them here. Since you don’t, I give your “Customer Service Experience” a D. The email address shown today for Eric Zorn is being rejected when sent.

Going through any of the above numbers just slows the process and occupies staff unnecessarily.

I agree with several of your notices. I too am having delivery problems. When I call the Trib, I am promised delivery within 60-90 minutes. Doesn’t happen. I’ve been reading the Trib since I was 8 years old. True, I only read the comics and about the Cubs at that time, but I’ve subscribed since I got marries. My family has always read the Trib, but I may cancel soon if thje delivery system doesn’t get better.

My delivery service is great. Thanks for putting the paper in the slot in the US Mailbox this rainy morning. On July 2 I asked you to contact my Carrier to do this! Now can my Carrier
let me know where I can mail tips during the year, not just at Christmas! I hope I find the paper in the mailbox slot from
now on.

Sunday 9:10 AM. Have not received my paper as of yet. If I cannot get my paper at an acceptable time, I’ll have to cancel my subscription. This delivery service is unacceptable.

I’m addressing this to A supervisor only. I CONTACTED Chicago TRIBUNE about a week or so ago, by phone to get it straightened out about receiving the sales inserts delivered on Tuesdays. As of this date, I still haven’t gotten anything. I was told that it’s already being delivered at my address, which is 635 East 71st Street Apt 1E. I haven’t seen any inserts yet. Not only that, I’m up at usually before 6 am and looks out my window all morning, so I don’t miss them.

I get your paper. I cant find a Tennis Shoe Highlited by David Syrek in his Tennis Anyone article in his Stye Page in Sundays Paper. Could you have him call me? The Sneaker is PF Flyers White TRainers with Green Sole $30.oo. Mt Phone number is 815-474-7555 Thanks I am a senior who wants to buy this shoe

I tried today to put my paper on vacation hold from 9/23 to 10/21. For more than 20 mi Nutges I got nothing but the recorded messages. Although I followed INSTRUCTIONS no acknowledgement. You are a communications company, but YOU ARE NOT, REPEAT, COMMUNICATING.

i WISH TO GET CREDIT FOR VACATIONHold. If this is not possible I wish to CANCEL (in English that means STOP) the paper totally.

Albert Erlebacher, 8232 N. Kilbourn, Skokie, 60076 aderlebacher@gmail.com

The Tribune was not delivered on Wed, Thu or Fri this week (9/16-9/18). I called and twice was advised that the paper (9/17) would be delivered within an hour. This was on Thursday and it never arrived. Today’s paper (9/18) never arrived and when I got home (4 pm) I called and the service center closes at noon. I’m getting tired of this. This happens at least once every two months but its getting old. I’m told I will receive a credit but never get confirmation. I’m told a paper will be delivered and it doesn’t show. If this happens again I will be glad to cancel my subscription and turn to another Chicago rag for my news. As the quote goes ” don’t pee down my back and tell me it’s raining!” Either fix the problem or tell me it can’t be fixed and I’ll cancel.

I’m sorry to say that I requested a reduction for my daily delivery – because of the expense. I spent at least 45 minutes on the phone with a young woman who was very difficult to understand and I had to repeat my request for a 5-day delivery instead of a daily delivery by Sept 18th, 2015.and a reduction in price As of today (Sept. 22), I am still receiving the paper. Also, I was given a free trial digital paper, which I promptly cancelled as it was so difficult trying to read it. I never want a digital paper – ever!! Also, if your customer service dept. cannot adjust my delivery requests, please let me know where I can call or how I can get more efficient service or we may be coming to the end of a 60 year association with the Chicago Tribune. This is a lose-lose situation unless you can take action on my delivery reduction. and price. Anybody out there?
Therese Gump

account #56708384. Why isn’t there a site just for home delivery vacation stops.
It would be much easier if I could confirm and print out a confirmation of my request.
Please direct me to this site if it is available. Thank You!

re: October 4, 2015 pullout crossword puzzles from Sunday life and style section

started today’s puzzle and it rang familiar. all three puzzles are exactly the same as last Sunday’s puzzles but they are titled differently and rest of section including ms. manners column is different. since I look forward to doing these puzzles as a ritualistic and highly enjoyable part of my Sunday I WAS SO DISAPPOINTED !!!!

SAME PUZZLES THIS SUNDAY AND LAST SUNDAY. NO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I tried calling your special customer service number and was told that it is not available in our area (Lake Geneva, Wisconsin). Since our seven day home delivery system is so erratic we depend heavily upon the digital version on our computer. I especially like it since I create a photo journal by taking screenshots from the digital version. Unfortunately for the past three days it fails to come up with the message “internal server error”. We get the evening edition okay but we need the more detailed regular addition. I even contacted the Olive system which is responsible for the digital version. I hope someone can get this fixed ASAP.

Have been a subscriber for 16 years, but the delivery service is so lousy lately I am thinking of quitting the paper.
For the 1st 15 years, or so, everything was great, but lately the delivery service is not good. My wife & I are very elderly and we have always asked that our carrier please drive up our wide, straight, driveway and throw the papers up to the garage door. No more! Now are always out to the street.
Last winter on my way out to get it I fell & broke my wrist.
Can you help? No one else seems to be able to help us…Thanks.

We have been subscribers since 1965,and have always had our paper delivered to our front porch. For the last three days it has been delivered to the driveway, and each day I have called the customer service phone number and been assured that the problem would be fixed. You are now using a company in the Philippines to answer the phone, and the wait time is excessive, and she would not transfer me an operator in the USA, which I thought was the law. You are doing your loyal customers a disservice by using this outsourced company. If my paper is not at my front door tomorrow, I will contact you tomorrow with my cancelation.

For the past month or more, we have received very erratic delivery service. We never had a problem with home delivery prior to this period of time. The foreign phone bank which answers the customer service calls, are always very polite, but nothing gets solved. There does not seem to be any consequence for the delivery company when they do NOT do their job as required. The customer service rep always promises to speak to the correct party to get this problem corrected, but it has never happened. I was just given a confirmation number from the rep to assure delivery: #1000Z26205. Would you kindly review this case and get back to me at your earliest convenience. It has been our experience, that if you are hired to do a job and you are unable to perform that job, you are fired. It seems that the delivery service recently hired to deliver the Tribune in my zip code, 60193, should be fired, or at least put on notice that they have a week to get their act in order.

We have gotten this newspaper for quite some time and have NEVER had such bad service from anyone. With all the times we have gotten ‘credit’ for papers that were not delivered we probably could have it for 6 more months without charge. Service is very, very bad. What ever happened to good old pride in doing your job???? Is the help that bad? or is it the newspapers’ fault??? it is a shame that we will be cancelling this newspaper because we both really do enjoy it. SAD

It took 4 complaint calls to get the delivery person to stop throwing the paper in the grass rather than my driveway. I have difficulty walking in the grass and the paper, in the past, was thrown in the driveway. I personally prefer speaking with someone in the US rather than a foreign country. They try to understand what you are saying, but many times they just don’t get it. I prefer speaking with people more locally. I want to deal with someone in Illinois. Stop transferring operators out of the country.

Since the NWI Times stared delivering the Tribune the service is unacceptable.
Last Sunday we received the Times but no Trib???Same carrier??
It is 12:25 PM Fri. 11-13-15 and still no papers. I could care less about a credit I JUST WANT WHAT I AM PAYING FOR. I think you got the short end of the stick when the NWI Times took over delivering your paper.

I have been trying to open the Trib books app I am a 7 day subscriber I even tried creating a new password can I please get someone to help me get thru. Thank you

Your early morning paper has for the last two months become a mid-morning paper. Today the paper arrived at 8:05 am. We used to get it at 5:00am.I like to read the paper before I go to work not when I get home.

No paper delivered today…called twice and told 60 to 90 minutes on automated voice system. Contacted a representative and explained I didn’t want to wait another 60 to 90 minutes…and he guaranteed it would be her in 20 minutes. Guess what, and hour later and no paper. I tried calling again and the phone just rings and rings, not even an automated system response. Sad to say in my some 40 years reading the Chicago Tribune there is really no customer service anymore.

Haven’t received my Sunday Chicago Trib the past 2 weeks. The delivery person used to put my apartment # (382) on the sleeve, but no longer does that. Someone may be stealing the papers. I am requesting that the delivery person once again put the number of my unit on the sleeve. Otherwise I’ll have to cancel.

today is 12/9/2015 Wednesday . I did not receive the chicago tribune . I notified you early this am and the paper never gets re delivered.
When will my paper get delivered to my home ??

missing sunday paper again!

Did not receive my Sunday Paper again! Paid for 3 months worth of papers in October, have to date received 4 papers. Please, please, please deliver my paper containing coupons which was the premise upon which you sold the paper to me.
I am not very computer literate so if you think that by annoying me with your non-delivery I will buy your digital news you are very wrong. The least I will do is discontinue your service and expect a refund. The most I will do is sue for wrongful advertising and theft.
Laurel Schoose

THE PAPER IS LATE ON SUNDAY….THAT IN UNACCEPTABLE. I WANTTO READ IT AT BREAKFAST NOT LUNCH!!!!! wendy turry

I have not received my paper in the last three weeks. I called the customer service line again to have the paper delivered, but the 60-90 minutes was much longer last week. Why hasn’t the contractor been notified of the issue. This is the third week in a row.

I have made several attempts to CANCEL home delivery service and it seems it stops for a week or two then starts back up again without having no authorization from me, Believing that paper belongs to my neighbors I don’t pick up the paper when it starts again. I get a bill months letter stating I owe for something i didn’t get. I have asked that paper stop August 31, 2015, at the end of August and here it is December and I just got another bill for services ending December 31, 2015 but I didn’t enjoy the service since I didn’t get the papers. This is my 6th attempt to CANCEL SERVICE. Why is it so difficult for your organization to get through your customer service to CANCEL service, when it’s your business to communicate with others. Your customer service really is disappointing. What does a person have to do to STOP Service. Every time I call I feel I calling a foreign country.

Your customer service is horrible. I prefer to speak with someone in the U.S. not the Philippines or some other country, That actually inflames, rather than calms the situation. Delivery of my paper and the TV Weekly is a problem. The delivery person throws the paper, at times, in the grass or snow, which is a problem for me as I have trouble walking and have to use a cane. There have been several changes in delivery people, which only continues to make a bad situation worse. I get NO satisfaction from “customer service.”

The Tribune needs to employ people in the U.S. who understand what we are saying. Not happy with the current situation.

I did not receive my Sunday paper and when I called and spoke to someone they assured me there was a delivery person in the area and I would get my paper in an hour. No paper…I do not like being lied to…Poor customer service.

We recently lost my father on 2-2-16 and used the tribune for his obituary. After seeing the paper my fathers name and mothers maiden name were spelled wrong! We were told it can’t be fixed after spending almost 400.00 that is a disgrace. I didn’t get what we paid for. Maybe next time we will use the sun-times.My mother was so upset i’m considering calling a radio station

I have had delivery problems with my Chicago Tribune papers for almost 6 months now. I call every Sunday to have them redeliver the papers I did not receive. I never receive the additional papers. I then call to get refunded, and I have yet to receive a refund. I believe it’s time to cancel!!

I have submitted 3 requests, spoke on the phone with someone and my price is not adjusted, I believe I am due a credit over $50. No one online is returning my requests, even though I have gotten repeated confirmations that the request went through. If I do not have a contact in 3 days, I will be filing a BBB compliant.

I was offered Wed/Sun paper (only wanted Sun) at a rate around $1.50 a week. I was charged a fourth time since this new rate was promised, every time at an increase. Please credit my account immediately.

this morning I didn’t get my newspaper. I tried to call the 800-tribune number. each time I dialed, the call didn’t go through. I wanted a redelivery, but at this rate, I know I will only get a credit. can’t read it online, because your site is so busy and convoluted and I can only read ten stories a month. why would I read ten stories per month, when I can read ten stories wed-sun, with my paper subscription. I agree with the last writer, that I was promised a subscription at $1.50/week, and I pay approximately $25.00/month. I don’t understand the math. but I would like my paper delivered as promised.

I received my Sunday Tribune but the entire front section was missing. Can it be delivered?

Dear Madam/Sir:

I would like to inform your office of a recent issue regarding my home delivery service.

Today was the third straight day I have not received my morning Tribune. As on the previous two days, I called the 800 number, followed directions, and was informed by a recording that my paper would be “re-delivered” within 60-90 minutes.

On Monday and Tuesday of this week, the re-delivery did take place within the estimated time frame. However, since today was the third straight day with not receiving the paper, I called the toll-free number and this time spoke to a “live” customer service representative. I explained my concern that this was now a trend, and he repeated the same response as the recording. promising delivery within the 90 minute window. In addition, he assured me that he would inform the district manager who would then inform the carrier. Over two hours later, I had still not received the paper and once again called customer service, spoke to another “live” representative, who advised me that the paper would be delivered later today. When I deliberately asked her to confirm that I would receive a paper today, she assured me this would be the case.

It is now 5:35 pm, and obviously I’m not going to receive today’s paper. I assume that I will receive today’s paper tomorrow, hopefully, along with tomorrow’s issue. This was one scenario outlined by customer service should I not receive the paper today. Quite frankly, I could care less about receiving today’s news tomorrow.

In the almost four years I have been receiving the Tribune (since moving to Illinois in 2012), I have never had a problem with home delivery. I value this service, do not like using the on-line edition, and trust this issue can be resolved.

I appreciate your attention to this matter.
Sincerely,
William R. Ennenbach

I have made five phone calls and sent an email inquiry, but still have not received an answer to my very basic question. I am not able to have the paper delivered, because I live in an apartment. I have tried more than once with the same results. The papers are left in the lobby. If I didn’t get downstairs by 5:00 a.m. on Sunday morning, often the paper was stolen. Obviously, it would be more convenient and less expensive to have the paper delivered, but I am not paying for a subscription for my lazy and/or dishonest neighbors to take my paper. My question is regarding the Sunday circulars. I want to know why you do not get all circulars when you purchase the paper at a store. My parents have the paper delivered to their home and they get the circulars, holiday or not. I am not referring to the coupons. I understand those are not included on a holiday. I am speaking about the store circulars such as Target, Walgreens, etc. I hope I am making myself understood and would appreciate an answer. Surely there must be someone at the Tribune who can answer my question.

I am contacting you in behalf of my Aunt. Dolores Gaittens lives at 127 Ford Street in Geneva, Ill. She is 92 years old, housebound, and her paper is being thrown at the curb. I have complaint about this before and it was taken care of. my husband and myself go by her house every Sunday and for the last 3 Sundays it has been at the curb. Before this, the driver has been putting it on her front porch. She CAN NOT walk to the curb. This has to be corrected, or I am going to have to contact the other people that I did before to get it on the porch. Now, she will be receiving the Daily Herald this week, and is paying for that paying the that porch delivery. Please get this corrected. I hope that the paper will be on her porch next Sunday. Maybe my husband should paid for the gas and time he is spending to put her Tribune on the porch. Please let me know that this will be corrected. Judy Stauner…..

The delivery service is a joke! It is nearly impossible to get in touch with Printers Row and if you do not much changes. I am on the verge of canceling my subscription and will NOT go to the e-Trib.

i signed up for 7-day print subscription last weekend…. when will it begin? i am in an slightly obscure address in riversid alhough GPS should find it… i would like the paper left between my doors as there is lots of foot traffic on the side street/alley way kinda thing i live and and commuters or students have been knowo to steal the paper in the past.

thank you

charles krebs

No tribune delivered today to 3601 main st skokie,il

This is the absolute worst paper to try and subscribe to.
On June 5th I placed my order for Sunday only delivery. Nothing happened.
On June 25th I called and gave a credit card for the 6 month Sunday subscription and promised delivery on that Sunday never happened as promised. I just tried phoning and got disconnected. Terrible customer service.
KJB

i currently have the paper delivered M to Fri and want the paper seven days .

My paper wasn’t delivered again.

This has been a constant issue this year. I’ve had to call about this for no less than 15 different occasions. This has been through several different delivery persons.

I want to know what is going on, and why your delivery people can’t seen to deliver my paper.

On Sunday, August 7, 2016 I never received my newspaper, but did not call to report non delivery. On Sunday, August 14, 2016 I never received my newspaper, so I decided to call to report non-delivery. At 9:23am I phoned the 1-800 number and talked to “J D”, he apologized and said that within the hour a paper will be delivered. At 10:47am, still no paper, so I called again and talked to “J D”, again he apologized, asked me to please hold and a few minutes later came back on the line and stated a paper should be delivered within the 1/2 hour, I told him if it is not delivered, I will be calling again. At 11:46am I called again and spoke with “J D” he again assured me that he had SPOKEN with redelivery and assured me a paper will be delivered soon. I stated that I will be calling ever 1/2 hour until I get my paper. At 12:27 pm still no paper, but this time when I called the center was closed and suggested I call the center during the hours of 6am and 5pm. If they had NONPLANS on re-delivery, they should have told me after the first call and refunded me 2 extra weeks of delivery. VERY BAD customer service.

We have been Trib subscribers for many years. The delivery has been horrible with the red plum and local grocery ads. How can people that don’t do there job get paid? I have called many times with no resolve to the issue. If you’re not going to deliver my paper, then adjust my bill. I’m not paying for undelivered papers!!

Question: Is the insert “Parade” a standard each Sunday. I have not received one for a couple of years – thought it had been discontinued. I called a couple of weeks ago when I noticed on the front page a mention of it – and received one in Sunday’s Trib the following Sunday – this past Sunday – nada.

Enjoy ALL your features and would like to have “Parade” also.

I can never find the page to do a vacation stop for the Tribune. It is very irritating. You should be able to search and go directly to it without hunting!

After getting a quote for a reduced price on my subscription, I found, upon checking my credit card statement, that I was being charged the full price. I called the service number of your paper and again was put in contact with someone with an accent that I could barely understand. And was then promised a credit to my bill that reflected what I had been quoted originally. Bait and switch tactics? I am disgusted with your customer service and misleading representatives. One more instance and I am cancelling my subscription.

Your customer service is an absolute abortion ! Your call takers can NOT be clearly understood as you have “out-sourced” this portion of your business to another country which says it all. A chicago paper that has clearly left town and could care less about Chicago & it’s customers.

Repeat above comment.

Deliverer did not drop off TV Magazine with the Chicago Tribune Delivery like neighbor, 1st time delivered was last week, but not this week, today August 13, 2017.

I didn’t receive my e copy of the newspaper today

Terrorism of the Mind

In the movie ‘Dreamscape’ — Eddie Albert plays the part of the President anesthetized for surgery, as the story unfolds, we see the emerging of one’s mind by invasive thought in a form of projection to do bodily harm.

So, today it should be noted and dealt with as an invasion of privacy and punishable as-such when individuals or organizations do the same to US Citizens;

Any projection of Thought or Dream is to-be treated more seriously as rape and assault in the Degree as-such affecting an individual’s life-path and sanctimonious well-being.

FM

I can’t get through by phone. We understood that delivery of our first two issues of the Sunday only Tribune would take up to two weeks each, which they did, and then arrive in two to three days, which they haven’t. It took six, five, and eight days, respectively, for the next three issues and we have not received the September 17 Sunday edition. Please advise.

Thank you.
Ann and John Bladholm

I did not receive the schedule for the Chicago Architecture Foundation’s Open House (October 14 and 15). It should have been included in Thursday’s paper. i am a seven day subscriber and fork out a lot of money for this. Very disappointing. I’ll remember this at renewal time.

I have been trying for 16 days to have my service restarted after being on vacation mode. At least 10 or 12 phone calls to the usual people who are supposed to help to supervisors with no result. Who do I talk to resolve this issue.