Contact Chevrolet Customer Service

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Contacting Chevrolet Customer Service Center

The two big names in American automobiles are Ford and Chevrolet. For decades men have battled over the power of Ford versus Chevrolet and generations remain dedicated to one side or the other. The Chevrolet company took a hit with the rest of the automobile industry during tough economical times in the US, but they managed to reinvent the brand and climb out of the hole.

Customer service contact options are available for contact 24/7 so you have no reason not to get in touch with Chevrolet customer service.

Contact Info

The fastest way to contact Chevrolet customer service is to pick up the phone and give them a call, but not all customer service communication requires an immediate answer – so email and mail contact is also available.

Phone Contact Numbers

The customer service center for Chevrolet is open from 8 A.M. to 9 P.M. Monday to Saturday. You can also call the New Purchase customer service line from 8 A.M. to P.M. Monday to Friday or 9 A.M. to 6 P.M. on Saturday. No customer service calls are accepted on Sunday.

  • Customer Service: 1-800-222-1020
  • New Purchases: 1-800-950-2438

Mailing Address

If you’re one of those people who want to write a letter to show support or make a complaint, the mailing address for Chevrolet is:

Chevrolet
P.O. Box 33170
Detroit, MI 48232-5170

GM of Canada
1908 Colonel Sam
Oshawa, Ontario
L1H 8P7, Canada
Mail Code 163-005

Official Website

Like all other major car companies, Chevrolet offers a colorful website with pictures of new models, service departments and more. You can visit the Chevrolet website at http://www.chevrolet.com/flash.html. This is a flash website, so if you have an older computer it may not work correctly.

If social media is your thing, Chevrolet is there for you. Chevrolet will answer your customer service questions on Twitter and Facebook.

Customer Service Email

Need to contact Chevrolet by email? You’ll have to settle for a contact page because Chevrolet does not publish the customer service email address. We sent a test message with a fake problem to see if the customer service department actually addresses the problem or if they send a formatted general response.

Our Experience

One of the biggest selling points for a company is great customer service. The customer service line for Chevrolet is typical with an automated response. You can press 0 four times to move through the automated system. We were placed on hold and the call was answered almost immediately. We asked the representative if Chevrolet vehicles could be serviced at any Chevrolet dealership. Of course, the answer was yes, but that the dealership would have to schedule the appointment to fit the availability of the maintenance team.

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Rating: 2.8/5 (4 votes cast)
Contact Chevrolet Customer Service, 2.8 out of 5 based on 4 ratings
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10 Comments on “Contact Chevrolet Customer Service
  1. I have a 1994 Z28 is it common for the clear coat to peal off I notice a lot camaro are doing that. Is there anything that can be done about this. Can some one give me a explanation for this or suggestion seems to be a factory defect to me can someone help me plz thx. My cell number 678-542-4594.

  2. Just tonight I bought a “Certified” pre-owned Chevy Traverse. The sales person told me point blank that the vehicle came with floor mats. I left the showroom with the car at night (with limited visibility) and found there are no floor mats. Also, they are making me pay for an extra key where the car only came with one key. I have 72 hours to kill this deal, by law. I am seriously considering it (there are a lot of good deals out there). Killing a deal over Floor Mats… pretty silly, but I will do it. Who can help me with this issue? What a shame my first moment after spending 26K is filled with disappointment.

  3. Hi
    Could you please send me email address for wesvaal jakkaranda GM motors dealer they serviced my car in december 2012.

  4. My car, Chevrolet Captiva diesel made in 2012 with only 14,620 km has a serious problem. The engine oil was found in the radiator tank. According to the technician of Chevrolet Workshop in Jakarta, the oil cooler P/N. 95909219 and the radiator hose P/N. 95470790 shall be replaced with the new ones, but the spare parts are not available in Indonesia (which is not in-line with Salesman information before selling this car that all spare parts are available in Indonesia). It has been 3 weeks and until now I have not received any clear information from GM when my car will be ready. I would like GM to pay a serious attention on this matter by informing the estimated arrival date of the spare parts in Jakarta.

  5. I had more problem with this 2006 corvette that in car in along time headlight some thing inside them and you can clean it ,my seat is have had problem. please call me252 229 0292

  6. I bought a Sonic in Mexico last summer. It has a serious problem with the automatic transmission. There are many complaints in internet about the same problem with many cars in this country. Nobody seems to care. Can you tell me an e-mail I can send more information?
    Thank you.

  7. Why do the Camaro’s have such small visors? I have a 2011 Camaro and the visors are SO small that the sun kills your eyes! Very hard to see and the visor is so small, it does not block the sun! I am thinking about going to O’Reilly’s to get a hook on visor – maybe put it on the bottom of the one that is there!

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