Contact Chevrolet Customer Service

Contacting Chevrolet Customer Service Center

The two big names in American automobiles are Ford and Chevrolet. For decades men have battled over the power of Ford versus Chevrolet and generations remain dedicated to one side or the other. The Chevrolet company took a hit with the rest of the automobile industry during tough economical times in the US, but they managed to reinvent the brand and climb out of the hole.

Customer service contact options are available for contact 24/7 so you have no reason not to get in touch with Chevrolet customer service.

to leave a comment about your customer service experience.

Contact Info

The fastest way to contact Chevrolet customer service is to pick up the phone and give them a call, but not all customer service communication requires an immediate answer – so email and mail contact is also available.

Phone Contact Numbers

The customer service center for Chevrolet is open from 8 A.M. to 9 P.M. Monday to Saturday. You can also call the New Purchase customer service line from 8 A.M. to P.M. Monday to Friday or 9 A.M. to 6 P.M. on Saturday. No customer service calls are accepted on Sunday.

  • Customer Service: 1-800-222-1020
  • New Purchases: 1-800-950-2438

Mailing Address

If you’re one of those people who want to write a letter to show support or make a complaint, the mailing address for Chevrolet is:

Chevrolet
P.O. Box 33170
Detroit, MI 48232-5170

GM of Canada
1908 Colonel Sam
Oshawa, Ontario
L1H 8P7, Canada
Mail Code 163-005

Official Website

Like all other major car companies, Chevrolet offers a colorful website with pictures of new models, service departments and more. You can visit the Chevrolet website at http://www.chevrolet.com/flash.html. This is a flash website, so if you have an older computer it may not work correctly.

If social media is your thing, Chevrolet is there for you. Chevrolet will answer your customer service questions on Twitter and Facebook.

Customer Service Email

Need to contact Chevrolet by email? You’ll have to settle for a contact page because Chevrolet does not publish the customer service email address. We sent a test message with a fake problem to see if the customer service department actually addresses the problem or if they send a formatted general response.

Our Experience

One of the biggest selling points for a company is great customer service. The customer service line for Chevrolet is typical with an automated response. You can press 0 four times to move through the automated system. We were placed on hold and the call was answered almost immediately. We asked the representative if Chevrolet vehicles could be serviced at any Chevrolet dealership. Of course, the answer was yes, but that the dealership would have to schedule the appointment to fit the availability of the maintenance team.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 2.4/5 (5 votes cast)
Contact Chevrolet Customer Service, 2.4 out of 5 based on 5 ratings
Write A Review
25 Comments on “Contact Chevrolet Customer Service
  1. I have a 1994 Z28 is it common for the clear coat to peal off I notice a lot camaro are doing that. Is there anything that can be done about this. Can some one give me a explanation for this or suggestion seems to be a factory defect to me can someone help me plz thx. My cell number 678-542-4594.

  2. Just tonight I bought a “Certified” pre-owned Chevy Traverse. The sales person told me point blank that the vehicle came with floor mats. I left the showroom with the car at night (with limited visibility) and found there are no floor mats. Also, they are making me pay for an extra key where the car only came with one key. I have 72 hours to kill this deal, by law. I am seriously considering it (there are a lot of good deals out there). Killing a deal over Floor Mats… pretty silly, but I will do it. Who can help me with this issue? What a shame my first moment after spending 26K is filled with disappointment.

  3. Hi
    Could you please send me email address for wesvaal jakkaranda GM motors dealer they serviced my car in december 2012.

  4. My car, Chevrolet Captiva diesel made in 2012 with only 14,620 km has a serious problem. The engine oil was found in the radiator tank. According to the technician of Chevrolet Workshop in Jakarta, the oil cooler P/N. 95909219 and the radiator hose P/N. 95470790 shall be replaced with the new ones, but the spare parts are not available in Indonesia (which is not in-line with Salesman information before selling this car that all spare parts are available in Indonesia). It has been 3 weeks and until now I have not received any clear information from GM when my car will be ready. I would like GM to pay a serious attention on this matter by informing the estimated arrival date of the spare parts in Jakarta.

  5. I had more problem with this 2006 corvette that in car in along time headlight some thing inside them and you can clean it ,my seat is have had problem. please call me252 229 0292

  6. I bought a Sonic in Mexico last summer. It has a serious problem with the automatic transmission. There are many complaints in internet about the same problem with many cars in this country. Nobody seems to care. Can you tell me an e-mail I can send more information?
    Thank you.

    • I have had my 2013 sonic in the shop again its shaking lurching in has been repaired 4times its back in again as Im typing keep bringing yourcar back and hopefully it willbe fixed right also mine was damaged while at theshope the bumper keeps falling off abd wasnt told it happened till i picked it, my car has only 8000miles on itand im going to be contacting kemon lawyer

  7. Why do the Camaro’s have such small visors? I have a 2011 Camaro and the visors are SO small that the sun kills your eyes! Very hard to see and the visor is so small, it does not block the sun! I am thinking about going to O’Reilly’s to get a hook on visor – maybe put it on the bottom of the one that is there!

  8. Im a VERY dissatisfied customer. On February 20, 2014 i put $1000 down on a 2001 Chevy Impala at a used car lot name King Auto in Cahokia, IL. The very next day on February 21, 2014, the car shut down and caught afire while i was driving it. I was told today it was an “electrical problem” which was not MY fault or problem. The owner of the car lot refuses to give me another car unless i pay him $500 more!! They have $1000 of MY money, the car is totalled and im being treated as if IM in the wrong!! I need help.

  9. sir, purchased sail uva car on 20.01.14 my car diesel consumpion very low ,my car diesel consumed 16 km/lit, my car sail uva Reg No;TN 31 BA 3089,cuddalore,dt in TamilNadu

  10. My Chevy only has 45K miles and is less than 4 years old but I already have a lot of repair issues. What a nightmare…

  11. Sir!
    I had given my Chevy BEAT LT( full option) TN67/AK5150 for second free service maintenance with chevy dealer/workshop at A.R.A.S(P) Madurai at Nagari on 4th june14, with the complaint of Poor battery connection wich requires fequent charging and non working of A/C. But the vehicle is delivered with the same problem.Repeated request to the workshop is futile. and the vehicle is lying idle..My inability to send the vehicle back is not heeded . and sending people to repaair it.

  12. I’ve tried emailing and calling and I get no results from either. I also called the dealership where our equinox was bought and they have never heard of the problem that we are having and ofcourse now that my husband started driving it to work in January it now has 50,000 miles on it and it won’t be cover under warrant and I’m just getting a bit irritated. It was working fine on his way to work and then the radio and screen goes black, it is stuck on one station and on volume, occasionally it gets stuck on the reverse screen. The volume on the steering will also does not work. When checking on the internet this seems to be a ongoing problem with the 2013 equinox and I don’t feel we should have to be responsible for fixing something that the Chevy seems to already know about but no one will contact me back. Becky , Eminence KY

  13. got recall notice today 8/13/14.states gm has not received parts order from me? chevy dealer has same and also has same for 2009 caddy for over seven weeks. am I supposed to drive these defective vehicles forever? I have requested info as to manslaughter charges plus monetary damages being filed if I am forced to drive either vehicle and accident happens.

  14. I’ve always respected Chevy and on occasion I’ve bought a Chevy from time to time over the years. I understand the new Chevy’s have Wi Fi . Please : As an old New York Insurance Company Underwriter; I would not insure a vehicle with Wi Fi or I would charge an astronomical amount of premium for the inevitable distracted driver collision waiting to happen.

  15. I’ve purchased a 2011 Chevy cruze a year ago two days ago I almost lost my life when I was on the Florida turnpike going 70mph when the transmission went out with no warning no check engine light came on the vehicle stall and went crazy while an eighteen wheeler was behind me I was stranded at night until triple A finally came I had to pay 100 dollars out of my pocket for towing because of the distance and now have paid 80 a day for hotel The Chevy dealership first said nothing was wrong but after me telling them I almost got killed they took another look and later found out it was the transmission I’m 7hrs away from home in St.Cloud Florida I live in Ga.im at Starling Chevy yes I received a loaner car but was told I couldn’t leave the state now I’m without money to get a hotel in sitting in waiting area at the dealer spoke with the technician who’s working on my car he stated that they keep pulling him to do other jobs that’s the reason its been so long my car has been here three days please I need help I’ve missed three days of work which I’m now gonna be short on my paycheck and my rent I trusted Chevy but now I’m regretting buying it

  16. I live near Winnipeg Manitoba Canada. I bought a new Chevy malibu in dec of of 2011. I has 25000 K on it and I have no heat. the car has been warm for the first two winters and is now not warm. I took it in for that and the fact that the windshield wipers are very noisy. 3 major people at the dealer spent all morning trying to convince me they were idiots.they came up with some stupid ideas to try to tell why the heat was not cool and that it would be cool because of the four cyl. engine, and it was partly aluminum. that may sound logical but, why not the last winters?

  17. I’m writing from Bangkok, Thailand.

    I bough Chevrolet – Sonic 2 and a half month ago. First day I received the car I found unbalance of the wheel on the left one. Then I sent my car for checking at the showroom and I was told that the size of camper knot for the left and right wheel are not the same size. So they changed the knots on the left wheel. It took 10 days for this repair and I haven’t been provided with spare car to use for travel to work.

    in the last few days, (Jan 16, 2015) my car has problem again. The speed of the car is badly and there are strange sound underneath of the right wheel (actually 2 different ares). Could you suggest what has happening with this car. Can I request to change to the new car? I don’t want to continue using this one.

    Thank you very much.

    Somnuek

    • I have been buying GM products for the last 20 years from the same dealership and have recommend family and friends to purchase GM products. I own a 2010 Chevrolet Traverse I purchased new in December 0f 09 it now has 69000 miles. The warranty expired 12/28/14 and not a moth later the engine check light came on and code says there is a timing issue. I have read on GM/Traverse forums that this is a problem with the 2010s. I contact GM customer and was told sometimes GM works with customer to resolve these issues but I would have to take car to authorized GM dealer. Took car to dealer and called GM back only to be told if it is not a listed recall there is nothing they would do. Now I may have to look to trading this Traverse because I don’t have the money to repair engine issues. Being a disable veteran I have limited income to put into a car that I am still paying for. My hope was that this vehicle would be reliable for more that the five years before any major problems cause by normal driving. I have maintained the vehicle according to GM manual but it seems GM parts have not held up to the GM reputation. I am a GM buyer and have had a great experience with GM and own other GM vehicles but it seems like I need to give another auto maker a chance which I really do not wish to. So if there is anyway to help with this issue please reply.

  18. I have wrote to GM customer service, and spoke to them on the phone. My problem was resolved better than I’d hoped for. I have always bought GM cars and trucks.

  19. I bought a certified 2013 Silverado. I brought my truck to Bayside Chevrolet in Prince Frederick Md. 20678. For service and for issues with steering and tire losing air. Shawn Bennett said everything was taken care of and a rack bushing was on order and stated on invoice 277909 “will contact on arrival.” The leak was still an issue and the tires were never rotated. I was never contacted about parts. I called on 2/02/15 parts had arrived and made an appointment. The truck was at Bayside on 2/10 for a day. I was given rental promised tires rotated, no evidence of leak and steering was fixed. Tire was still in right aft position still leaking. The bump in steering issue had not changed. I scheduled another apt for 2/27. Given another rental, had to return to Bayside to show the mech the steering discrepency. They had my truck for 3 days. As I had suggested they replaced steering column. As shown on invoice 80042 a nail was found in side wall of tire! Replaced, rotated, oil changed, oil life reset. It is 3/5/15 I have put 398 miles on vehicle. Tire still in aft right location, still losing air, oil life is at 62%. I’m a licensed A&P aircraft inspector for DynCorp Int. I’m insulted by this clear disregard for simple timely maintenance. I have owned seven chevy trucks in 13 years and never thought it would be the trust and performance of the Chevrolet service Dept. to cast doubt on the Chevrolet name.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *