Contacting CheapTickets Customer Service Center
CheapTickets is a discount travel service that offers cheap hotel, airline, vacation package and event tickets. The company is owned by Orbitz, another discount travel service. The company started in the late 1980’s as a small ticket consolidator and grew into a global company handling travel arrangements for millions across the globe.
CheapTickets provides several ways to communicate with the customer service department. Customers can contact a representative by phone, email, traditional mail, Live Chat and through social media.
Phone Contact Numbers
- Customer service department: 1-888-922-8849
- Customer service department (outside the U.S.): 1-312-596-5786
Orbitz Corporate HeadquartersOrbitz Worldwide Press LineChicago, IL 60601
The official CheapTickets website http://www.cheaptickets.com/ provides information and discounts on flights, hotels, car rentals and activities. The website allows customers to bundle packages to save even more money. When customers sign-up for the site, they have the ability to receive promotional information and discounts, such as 40% off hotels and 77% off group rates. Customers can find out additional information regarding products and services by visiting the CheapTickets FAQs.
Customer Service Email
When customers want to communicate with the customer support team, they will have to use the email address firstname.lastname@example.org for the corporate offices at Orbitz or https://faq.cheaptickets.com/app/answers/email_only/c/14,971. You do not need to sign up for the site in order to send an email. We sent an email asking for the hours of customer service, considering this information was not readily available on the website. We are awaiting a response.
Customers can contact CheapTickets through Orbitz on social media and additional email addresses:
- Facebook: https://www.facebook.com/Orbitz
- Google+: https://plus.google.com/u/0/+Orbitz/posts
- Twitter: https://twitter.com/Orbitz
- Live Chat: https://sales.liveperson.net/hc/71215175/?cmd=file&file=visitorWantsToChat&site=71215175&SV!skill=service-CTIX-english&LEAppKey=f907f2d9acd64b7f8c00b83bed3c2822&referrer=https%3A//faq.cheaptickets.com/app/answers/list/kw/news/c/151%23&bId=18
- Marita Thomas– Director Public Relations: email@example.com
- Jeanenne Tornatore – Travel Expert: Jeanenne.Tornatore@orbitz.com
Calling the customer service department became taxing after waiting for approximately 5 minutes. The automated system continued to “apologize”, but we continued to hold. After the substantial wait, we finally were able to speak with a customer service representative. We asked which department to contact if we need to cancel a reservation. The representative explained we could cancel reservation over the phone if needed; there was no dedicated customer service department.
The experience would have been better if the wait time was reduced, but overall the experience was satisfactory. Traveling and booking accommodations over the phone can present problems. Did the customer service representative at CheapTickets help you through the process? We want to hear your story. Let us know your experiences in the comment section below.