chase-home-finance

Contact Chase Customer Service

Write A Review

Contacting Chase Customer Service Center

Chase is a part of the JP Morgan Chase company, which accounts for more than $2 trillion in customer money and investments. Chase handles the finance and banking side of the business. There are Chase Banks all over the United States.

Contact Info

Chase bank is good about sharing contact information, but the bank is involved in so many different financial services that the list seems endless. We’ve listed all the major phone numbers for the bank, but the mailing addresses are for personal banking purposes only. The general contact form is the same for all banking inquiries.

Phone Contact Numbers

Check this list for the department you’re looking to contact. We tested the main customer service line and reviewed that service. There is a good chance that Chase Bank operates more than one customer service call center. The agents that answer your calls are not in the physical bank.

  • Auto Finance Loans: 1-800-336-6675
  • Auto Finance Lease: 1-800-227-5151
  • Auto Finance (New Accounts): 1-800-242-7324
  • Consumer Banking (Current Accounts): 1-800-935-9935
  • TDD Consumer Banking: 1-800-242-7383
  • Consumer Banking (New Accounts): 1-877-682-4273
  • Personal Credit Cards: 1-800-432-3117
  • TDD Personal Credit Cards: 1-800-955-8060
  • Business Credit Cards: 1-888-269-8690
  • TDD Business Credit Card: 1-800-955-8060
  • Student Loans: 1-800-487-4404
  • Home Equity Products: 1-800-836-5656
  • Investment Banking: 1-800-392-5749
  • Retirement Banking: 1-800-935-9935
  • Mortgages: 1-800-848-9136
  • Online Banking: 1-877-242-7372
  • Online Banking (Outside the US): 1-713-262-3300
  • TDD Online Banking: 1-800-242-7383
  • Commercial Banking: 1-877-226-0071
  • Business Banking: 1-800-242-7338

Customer service hours for each of these lines are different. Most of the consumer lines are open 24 hours a day 7 days a week.

Mailing Address

We’ve listed the two mailing addresses for the personal banking side of Chase Bank.

National Bank by Mail
P.O. Box 36520
Louisville, KY 40233-6520

National Bank By Mail – Physical Deliveries
Mail Code KY1-0900
6714 Grade Lane Bldg.
Ste. 807
Louisville, KY 40213

Official Website

Chase’s official website at https://www.chase.com is a secure site, so the information shared in your account and via the email form is secure. That means the information is safe and customers can feel comfortable asking banking questions without information being accessible from anywhere by anyone.

You can also contact Chase on Twitter @ChaseSupport.

Customer Service Email

There is a secure customer service email form that Chase Bank customers can use if they log in to your account. If you do not have an account you can use the general customer service email form.

Our Experience

Contacting Chase was rather easy. We endured the automated system for less than 1 minute and subsequently pressed 0 to speak with a customer service representative. When we spoke with the agent, she was friendly and professional. Due to privacy laws, the representative was not able to provide specific details of accounts. We simply asked the locations of Chase in our local area. The representative provided the information, as well as directed us to the website for further assistance.

The experience was good, but did you feel the same way when communicating with Chase customer service? Feel free to let us know in the comments below.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 2.8/5 (5 votes cast)
Contact Chase Customer Service, 2.8 out of 5 based on 5 ratings
Write A Review
9 Comments on “Contact Chase Customer Service
  1. I am disappointed that I live in the Washington, DC metro area and Chase does not have any branch locations to pay my mortgage.

  2. I’d never been tried a fast and intelligent customer support in north america ever like I did with CHASE !!
    They are fantastic !!

  3. Someone necessarily help to make critically posts I might state. This is the first time I frequented your web page and to this point? I amazed with the research you made to create this actual post incredible. Great job!

  4. Chase personnel is very efficient,I lost my debit card last week, I reported it on line, and they sent me an e-mail as soon as possible telling me that they have taken care of this matter. I received my new debit card in five (5) days. I’m happy with the service.

  5. Today I heard four words I have never heard in my life, “your card is denied”. The card has thousands of dollars worth of credit and no balance. I was at an outlet 50 miles from home. I have never been that embarrassed. Besides turning the card off, there is a canned response when you call customer service. Just once I would like to hear these people talk outside the box, like a normal person. Instead of platitudes, I would like to hear a real apology. At the end, after calling twice, knowing how upset I was, the lady says, “and please have a magical day” both times. Chase sucked the magic out of my day.

  6. ruined my trip left me with ot money the email access was crap, cutiing all my chase cards, call collect not from all countrys hey lied take anotehr card if traveling, call me cahse I am still heare with ou money you sob’s

  7. Just finding a generic email address on their web site was impossible.
    We had problems with an ATM at the Grand Canyon and are still trying to find somebody at Chase who is willing to help us sorting that out.

  8. How much does it charge if i want to transfer money from my chase bank to another one account (shinhan bank) in south korea?

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *