Contact Chase Customer Service

Contacting Chase Customer Service Center

Chase is a part of the JP Morgan Chase company, which accounts for more than $2 trillion in customer money and investments. Chase handles the finance and banking side of the business. There are Chase Banks all over the United States.

to leave a comment about your customer service experience.

Contact Info

Chase bank is good about sharing contact information, but the bank is involved in so many different financial services that the list seems endless. We’ve listed all the major phone numbers for the bank, but the mailing addresses are for personal banking purposes only. The general contact form is the same for all banking inquiries.

Phone Contact Numbers

Check this list for the department you’re looking to contact. We tested the main customer service line and reviewed that service. There is a good chance that Chase Bank operates more than one customer service call center. The agents that answer your calls are not in the physical bank.

  • Auto Finance Loans: 1-800-336-6675
  • Auto Finance Lease: 1-800-227-5151
  • Auto Finance (New Accounts): 1-800-242-7324
  • Consumer Banking (Current Accounts): 1-800-935-9935
  • TDD Consumer Banking: 1-800-242-7383
  • Consumer Banking (New Accounts): 1-877-682-4273
  • Personal Credit Cards: 1-800-432-3117
  • TDD Personal Credit Cards: 1-800-955-8060
  • Business Credit Cards: 1-888-269-8690
  • TDD Business Credit Card: 1-800-955-8060
  • Student Loans: 1-800-487-4404
  • Home Equity Products: 1-800-836-5656
  • Investment Banking: 1-800-392-5749
  • Retirement Banking: 1-800-935-9935
  • Mortgages: 1-800-848-9136
  • Online Banking: 1-877-242-7372
  • Online Banking (Outside the US): 1-713-262-3300
  • TDD Online Banking: 1-800-242-7383
  • Commercial Banking: 1-877-226-0071
  • Business Banking: 1-800-242-7338

Customer service hours for each of these lines are different. Most of the consumer lines are open 24 hours a day 7 days a week.

Mailing Address

We’ve listed the two mailing addresses for the personal banking side of Chase Bank.

National Bank by Mail
P.O. Box 36520
Louisville, KY 40233-6520

National Bank By Mail – Physical Deliveries
Mail Code KY1-0900
6714 Grade Lane Bldg.
Ste. 807
Louisville, KY 40213

Official Website

Chase’s official website at is a secure site, so the information shared in your account and via the email form is secure. That means the information is safe and customers can feel comfortable asking banking questions without information being accessible from anywhere by anyone.

You can also contact Chase on Twitter @ChaseSupport.

Customer Service Email

There is a secure customer service email form that Chase Bank customers can use if they log in to your account. If you do not have an account you can use the general customer service email form.

Our Experience

Contacting Chase was rather easy. We endured the automated system for less than 1 minute and subsequently pressed 0 to speak with a customer service representative. When we spoke with the agent, she was friendly and professional. Due to privacy laws, the representative was not able to provide specific details of accounts. We simply asked the locations of Chase in our local area. The representative provided the information, as well as directed us to the website for further assistance.

The experience was good, but did you feel the same way when communicating with Chase customer service? Feel free to let us know in the comments below.

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90 Comments on “Contact Chase Customer Service
  1. I am disappointed that I live in the Washington, DC metro area and Chase does not have any branch locations to pay my mortgage.

  2. I’d never been tried a fast and intelligent customer support in north america ever like I did with CHASE !!
    They are fantastic !!

  3. Someone necessarily help to make critically posts I might state. This is the first time I frequented your web page and to this point? I amazed with the research you made to create this actual post incredible. Great job!

  4. Chase personnel is very efficient,I lost my debit card last week, I reported it on line, and they sent me an e-mail as soon as possible telling me that they have taken care of this matter. I received my new debit card in five (5) days. I’m happy with the service.

  5. Today I heard four words I have never heard in my life, “your card is denied”. The card has thousands of dollars worth of credit and no balance. I was at an outlet 50 miles from home. I have never been that embarrassed. Besides turning the card off, there is a canned response when you call customer service. Just once I would like to hear these people talk outside the box, like a normal person. Instead of platitudes, I would like to hear a real apology. At the end, after calling twice, knowing how upset I was, the lady says, “and please have a magical day” both times. Chase sucked the magic out of my day.

  6. ruined my trip left me with ot money the email access was crap, cutiing all my chase cards, call collect not from all countrys hey lied take anotehr card if traveling, call me cahse I am still heare with ou money you sob’s

  7. Just finding a generic email address on their web site was impossible.
    We had problems with an ATM at the Grand Canyon and are still trying to find somebody at Chase who is willing to help us sorting that out.

  8. How much does it charge if i want to transfer money from my chase bank to another one account (shinhan bank) in south korea?

  9. Had 2 transactions I needed to dispute. Called the #on credit card-no help=no real person-even tried # for lost and stolen card-no real person. A hour later finally found Ivy and Derek and was able to give my info. I’ll see what happens-they both seemed helpful=shouldn’t have so much trouble giving info to a “real” person. Think I’ll get rid of this card.

  10. I have banked with Chase for more than 15 years. My account was recently frozen and now closed. I was told that my accounts have been suspicious activity. What does this mean? I need a explanation so that I can clarify my actions, if any. I would like to continue my banking relationship with Chase. Please help me to resolve this matter.

  11. I have been a Chase customer since I had a Nations Bank account for over 14 years. I see now the new policy for depositing cash in another account. I believe soon the bank will be preventing us from withdrawing our own funds. I believe this is all the work of the ECONOMIC IDIOT Obama and will get worse. I was planning to open up an LLC bank account but now have second thoughts. I think I will place the funds in a hybrid annuity with an insurance company it will be safer away from Washington hands.

  12. I am a deployed service member and incredibly frustrated due to my inability to contact Chase. The e-mail request form does not recognize my overseas address or phone number and I cannot log-in to my account because it requires verification via text/phone with a number I do not have access to. I do not have the ability to make phone calls here, only e-mail/internet and I fear the result is going to be some unnecssary late fees when I return home.

  13. I have been a Chase Customer for years, as well as On-Line Banking always thought that the Security was great; lately I have been reading comments on line about the risks due to Security issues Chase is having.

    For the last two weeks I have been trying to get on line to pay some bills and I’m unable to logon; I just tried again now and still not able to do my online banking; this is really concerning!

    For how long will this go on? Do I need to got back to write checks and stamps to do my payments? I probably will have to in order not to be late including paying my Chase Credit Cards.

    I’m even considering Banking some where else.

  14. Chase bank should list a non customer general email address. why does every transaction made with Chase require my email address and for me to sign up with them to even receive money? Because peoples information is valuable and they know it! They are just trying to scam you out of giving them your email any way they can. Well you know what? Those are the underhanded business techniques that will pay off for you 99% of the time but not today, I’m the 1 percent and I am angry you require me to submit information in order to speak with you, or send me no reply emails. You use your customers to promote your business by having them email money, then requiring the recipient sign up for something to receive it instead of just wire transferring like normal companies. That people of Chase is crooked and it makes you crooks.
    Good day.


  16. On 6/12 I received a phone call from a gal from your office. She was inquiring about the title on a vehicle in which you hold the lien but have not yet received. She gave me the last 8 digits of a vin, the year, make, and model, and the customer’s name. Turns out the customer DID NOT purchase the vehicle. It seems as though the information that she has is incorrect. I’ve been trying to reach her several times since and she will not return my calls or respond to my messages. I want to talk with her to hopefull clear up the matter but I don’t know how. Can someone….will someone help? Please email me ASAP. Thank you.

  17. On 6/12 I received a call from a gal from your office. She was inquiring about a title on a vehicle in which you hold the lien but have not yet received. She gave me a name, year, make, model, and last 8 of the vin. I did some checking and the customer DID NOT purchase that particular vehicle. Someone else did. It seems that her information is incorrect. I have called and left several messages and she will not get back to me. You would think she would want to get this straightened out but I guess we can’t do that if she won’t get back in touch with me. Please can someone….will someone help me with this? I’m quite frustrated with the whole thing. She called me to begin with and now she won’t get back to me. Maybe she realized a mistake in paperwork or something but the least she could do would be to call me and let me know that. I will be checking my email to see if I hear back from anyone. If not I will have to just let it go and that won’t be a problem.

  18. As a Chase Customer for many years, I cannot tell you what a horrible experience it has been for me. A few months ago I was traveling out of town and purchased some clothing from a Walmart other than my home town. I then received a call from Chase Bank and the arrogant young man indicated that there was suspicious activity on my account and that he would be deactivating my card. I informed him that I was traveling away from home without cash and that I certainly did not need him to deactivate my card, in fact I made it clear, in no uncertain terms that I did not want my card deactivated. As it turned out, the “suspicious activity” was a mere Walmart purchase. Even then the Chase Rep went on to deactivate my card causing tremendous anger and frustration to me. I had to helplessly call back multiple times and by the time I reached another Chase Rep I was furious and she went on to hang up and inform me that I would no longer be allowed to utilize their phone center and would only be allowed to email them my questions. What bastards! They left me stranded without any access to my own funds and then treated me like crap on top of it! I was persistent in calling until the supervisor who blocked me actually took my call and after much stress and arguing later finally unblocked my debit card. While my personal bankers have always treated me wonderfully the treatment I received caused me to hate Chase Bank with a passion. I am in the market for a new bank whose agents have a brain in their head and care about how they treat people.

  19. I really need an email contact! Since I live in Germany and need to contact Chase by email and phone would be too expensive.

  20. This morning I withdrew cash form the ATM right next to the Chase banking window and wanted to deposit $148 into my sister’s account. The bank wouldn’t let me do that as they said it was to “protect them from money laundrying”. I have been with Chase since the days of Valley National Bank, Bank One, and now Chase. Should I be worried about other investments I have invested at Chase as they seem to worry about me being a “moneylaundryer”. I’m quite worried. I recieved a business card from a Relationship Banker and when I went on line to contact her I got several pages of people with the same name and e-mail address that have no realtion to my Chase Bank in Prescott Valley, AZ. In light of all the scams I hear about on the news, Chase Bank has me worried.

  21. Chase bank is the worse and stupidest bank in the world today and should be shut down for good. I am so pissed off at your company.

  22. I have chase debit visa should been re depoist 420.00 commany was takeing out $34.95 every month for year on to new one hope chase will do the thing in this case.

  23. They just canceled my card, because I’m not using it. I haver GREAT credit and when I had alot of money in their bank they gave me a card with an 800 limit, like I was a high-school student.

  24. Hello my name is Milton Harvey from Chicago,IL I live in the Roseland area. well i got on my computer and some one e mail me a check for $750.000 and this what it say. Union Bank Nigeria PLC and chase Bank certify that Milton Harvey agree to get pay $750.00 can you please tell me that this is a fake

  25. Tried to apply for a job, and I had to take in assessment, and half way through it they told me I won’t be even consider for the position. They are the ones thus far make you take a test. I was very disappointed with them, not giving someone a chance to prove myself. I know if I was given the chance to do the job I would have surprise them all. If you read this Chase please delete all my information, I would appreciate very much. Thank You Chase, sorry that we couldn’t have worked together, I know given the chance I would have done great things for your company.

  26. It is essential that corporations, banks, airlines, and any other American business, provide jobs to Americans only, and not have call centers overseas. I have been bragging on Chase Bank for years because of great great service, but was SHOCKED today when your customer service called me about one of my accounts and I am talking to a foreign call center. Shame on you that you are contributing to many Americans being jobless.

  27. Went to cash a check from a Chase account holder (that I had received),and I was charged $6.00 because I don’t have an account there. It was from their bank. Ridicules!!!!!

  28. Very pleased with Chase credit card services! Diana Farber,representative, was great at reversing a mistaken transaction for me within 5 minutes!
    Thanks again Diana

  29. WEBSITE-obviously not being monitored. Says available by EMAIL, then another screen SORRY NO EMAIL. Why don’t they fix instruction screen.
    IPHONE APP-worthles-doesn’t decipher check deposit that other bank apps recognize.

    WORTHLESS TECHNOLOGY–Cannot believe this is a billion $ entity.

  30. I was just wondering that why doesn’t the JP Morgan Chase Tower in downtown Houston doesn’t have any lighting at night. It needs to light up the night as not only the tallest building in Houston, but in Texas.

  31. I have never had a Chase credit card! They say I owe them money! They bought out Wamu. chase refuse for of my payments here it is 12 years later they are asking for money. they can bite me!!!!!!!!÷÷

  32. I recently gave my debit card to my son to purchase a bus pass,
    two sodas for he and I, and a small purchase at Walmart. I forgot I gave it to him and reported that he had used it without my permission. When I discovered my error, I went back to the bank and reported it to a woman who wouldn’t even take a report. She was eagerly willing to believe that he took it but not that I had forgotten that I gave it to him. She said to me “Tell it to the court!” When I told my son, he said to me “I hate you, mom! I’m not going to jail!” And then he killed himself!

  33. If I’ve already posted my comment regarding my son killing himself over Chase bank’s refusal to listen to me regarding my son’s suicide over their unforgiveable act, when can’t I view it on this site!?

  34. Okay, I know I didn’t post the last comment on this site. But since you’re blocking me from posting anything about my son’s death on this site, I’ll find other sites, venues to post it, write about it and talk about it to, on!

  35. Quick question…Does Chase support Operation Chokepoint where banking access is denied to DOJ risk industries such as payday loan, ammunition, firearms, etc.? If so, I will cancel my credit cards and close my accounts.

  36. Does Chase support Operation Choke Point the DOJ program that denies access to payday loan, ammunition, firearm companies, etc. If so I will cancel my credit cards and close my accounts.

  37. your customer service is horrible. What is the point in sending an email via the secure message center if it will not allow me to send a response? You made a promise to deliver a replacement debit card on Friday. You failed. I had to call 5 times to find out on Friday it hadn’t even shipped. One customer service agent agrued with me about UPS delivering on Saturday and that it is a business day. Do you conduct business on Saturday? Then it is a business day. My not having a way to access my money for 4-5 real days because my card was compromised is unacceptable. You are quite possibly the worst customer service I have ever experienced.

  38. It was impossible to email and would send me to a none functioning page? I was trying to log onto my account with my personal info and when I hit enter it would change all my personal log on info?
    My husband was able to log on to his account (tried different web pages from CHASE) without problem

  39. Your customer service is abolutely horrible, along with your process. I opened an account 4 weeks ago & still have not gotten an ATM card. I work 70-80 hours a week. There is a need for me to be able to access funds (as with anyone, right) outside of banking hours. (hell, its hard enough to get to a bank w/ my schedule). Instead, after numerous inquiries on when I’d get my card, even checked the post office!, I get the run around from both my local branch, & customer support. Both claim it is the other that handles replacement cards. (replacement? I never got one to begin with…) Pathetic excuses of why they can’t process a new card. I have to answer the security questions I Chose, verify ssn & acct #, why would you still use the excuse “we have to verify its you”. So, you’ll give out acct info, but you won’t order a card? Makes absolutely no sense. Not only that but going through the ENTIRE process to then be told we can’t order your card, seriously? Why waste my time.

    Glad I never closed my PNC acct like I planned on when I would’ve gotten a debit card. But instead, screw chase. You have failed to provide the services I am suppose to have, provided horrible & unprofessional customer service, & tried to give me a runaround. I’ll just stick w/ PNC.

    How about you go train your employees. That would be a good start. Then follow that with some true customer service training, because you surely failed in my books.

  40. I have had THE worst experience with your auto finance department! I am a very happy chase banker, but this process has been exhausting and I am very unhappy with the way I’ve been handled by the auto finance department. It has taken me almost 2 months to get my car on the road because of shortcomings on Chase Auto Finance Department’s end. I have reached out to an auto rep on numerous occasions both personally and through a chase banker with no avail. I am furious and I will continue to be a chase customer, but I would never refer anyone to use your auto finance department. I hope no one else ever endures what I have.

    Very Unhappy Customer

  41. I have been frustrated with Chase’s handling of the provision of 1099 forms. Some weeks ago Chase sent me a notice asking if I wished to receive my 1099 form on-line or by conventional mail. Because I am a senior citizen who is not very technologically astute, I chose the option of receiving by mail. It is now about a month since that request, and while I have received the 1099s from all my other pension plans, banks, etc. the form has yet to arrive from Chase. Why do you offer to provide such a service and not follow through on it?
    I have been very satisfied with all other aspects of Chase service but definitely not with this one.
    Annoyed and Frustrated Customer

  42. I cannot sign into my account because I am using a new computer for the first time. I can’t receive and Identification Code because the phone numbers and e-mail connected to my account are obsolete. I also live in China and so none of the numbers provided on the website are working. Someone please help me.

  43. I am seriously considering closing all of my Chase accounts (5). For the past 2 weeks I have been trying to open an account for my daughter. I’ve gone to the local branch 3 times and each time the wait is over 30 minutes. This is unacceptable. No appointments are offered/ just first come, first served. The employees don’t even care how many people are waiting. I’m sure I can find another financial institution that is willing to work with me.

  44. I have never been in this particular situation with the lack of response communication from Chase and the Fraud Recovery Dept – especially a Jerome Wallace in that department – fraud was committed against my sons college account no one did a thing except chase Froze and depleted All of my accounts without notice or investigation – we have filed a police report – I have talked to branch VP NP ONE CARES OR PROVIDES SOLUTIONS but if it was their money they would demand recourse. N ow after reading similar stories and situations Chase is existing because of bail out and Government protection – WHERE IS THE PRIVATE
    CITIZEN AND TAXPAYERS PROTECTION FROM CRIMINALS- yet we are treated as such while they getaway with it- I demand a resolution and my business account unfrozen!!!! I did NOTHING WTONG TO JUSTIFY THIS ACTION -what the bank did is just as criminal!!!

  45. Had paid a deposit in December 2014 with Visa card for a Honda ($200) lease. Never got the car. Filed a dispute with Chase after Honda charged me twice. Chase has now rebilled as of March 2014. Tommy at Chase Visa proved to Mark, on April 2nd, in disputes that my bill reflected an overcharge of $200 because of Chase’s error/rebill and Mark in disputes agreed. He PROMISED the credit was to be issued immediately, apologized for my inconvenience and assured me it would be resolved. As of today, April 11th, 2015, no credit has been issued. Val in disputes says it is an internal mistake that must be resolved while Joaquim the supervisor in disputes offers NO resolution. This has been FRUSTRATING and has served to alienate me after so many years with Chase Visa. Extremely disapointed given that I owe nothing for the Honda and the statements clearly prove Chase’s mistake. Will no longer use this card.

  46. I have a account that was close after three unauthorize checks tha were deposit to my account on May 5,2015. I reported that to chase customer service On May 6, 2015 that I never deposit any checks; They told me they will contact me after 3 business day, but they close my account on the second day with no notice even thouth I call and had already reported that I didn’t deposit this checks to my account nor did I authorized anyone to do this deposits. Today is May 16, 2015 and my problem had not yet being fix, Chase bank is holding $1200 dollars that were previously deposit to my accoun before this fradulent checks were deposit to my account. I have no news of when I am getting my money back. everytime I call Chase customer service they treat me like I was a thief who stole money from them; and all they said is that they are holding my money to cover for the overdraft checks. I just wish someone will call me back!!!!!And I hope I can get my money back

  47. Ineed personal loan to get back italy it is very long story becuase office of persnnel management has not paid my retirement over$8.250.000 dollars i need loan 25.000 and will be getting lawyer for my case with the government i am on joint base andrews for right now.

  48. I need a loan of $25.000.00 dollars to get back to italy ware i live right now office of personnel management has not paid me retirement scent 2009 august when my mother past away with interest is over$8.250.000 dollars iam on joint base andrews right now.

  49. I applied for a Chase Sapphire Preferred card yesterday (or the day before)
    and received it yesterday. I was told it would be operable today, but it
    was not When I called, I was put in touch with Ria, with whom I had a hard
    time talking. Her English is not that good and she is very negative about my

    card. I don=B9t understand what all the fuss is about and why I can=B9t use your=

    card when I had been using a Bank of America card for years. I decided, for
    personal reasons, to get a different one, but Ria told me that the answers
    to her questions were not correct, though she refused to tell me where the
    error lay. She said that my card would be inactive until someone calls me
    within 24 hours, according to her. I don=B9t understand what all this means
    and I have already told many companies of my change of card and its number.
    It would be very arduous to re-call these companies to go back to either the=

    card I had or another new one.
    Why is this happening? One question she said was a problem was my date of
    birth. That is personal and I don=B9t give that out. I did put it on your page=

    when I opened the account, but don’t wish to revisit this again. It is my
    business and nobody has the right to interfere with it.
    Thank you for you attention,
    Miki Marcu

  50. I really do not like how Chase Bank supports “Gay Pride month.” You are a bank, why do you need to support something that MANY of your customers do not? Why can you not stay neutral? I don’t want my little sister seeing that advertised on your ATM when I go to deposit checks. My family will be taking our money to a bank that sticks to BANKING. Thank you for your time.

  51. Each time I walk into your branch at 16534 N. Florida Ave in Tampa, one of your “relationship bankers” calls out from across the lobby, HELLO, MR. WILSON. in a loud voice. I have asked him to stop yelling my name out several times. It seems that he is trying to irritate me, and it is working.

    This is supposed to be a bank, not a bar.

    Take it from me, Please, this is not a greeting.

  52. I just spoke with a Chse representative in regards to my account and I must say I was completely thrown off by the customer service. Unfortunately, I am going through a financial difficulty right now. I called to speak with someone about what I could possibly do to help turn my account around. Her response was that there was nothing they could do for me. I find that to be extremely surprising given that it’s such a large bank. I have been a customer for chase for a long time now and now I know that when I actually need something they will not be the ones to support or help. I send my money, pay my bills through Chase and utilize many of the Chase features in order to promote them. It was honestly a shock to hear that from the place I thought so highly of at one point.

  53. Recently there was a fraud transaction in my savings account made by someone else who hacked my account. My card was immediately shut off without a call or email. I called immediately after finding out my card was shut off when I went inside the atm. They told me to file a claim, which I proceeded to do. They told me I would get a call the next day which I did not. I decided to call, where they then questioned me for almost an hour. The next day I went inside the bank to withdrawl money so that I can eat. They would not allow me to touch my own money. The very next day they unlocked my account so I could finally pull out money. The very next day after they locked my acct for the second time, I called and they started to ask me a ton of questions about the fraud after I already denied it and filed claim. I went inside the bank for the third time this week and I could barely get any help. Chase Bank has had me on a run around all week just so that I could use my own money. I haven’t been able to pay bills because they locked my acct several different times in one week, which has made me late on payments and had a hard time eating throughout the week due to the locked acct as well, also was not able to book my upcoming flight, which means when I get my acct back the prices for the flights will be higher Instead of taking care of their customers they treated me like a criminal. I will never suggest Chase Bank to anyone. This is the second fraud on my acct with them!!! I have had the worst week because of Chase Bank, I would like to report them!

  54. I am a nearly new member of your Sapphire Preferred card. As I haven’t received my first bill yet, I called Chase to find out why.
    You cannot believe how unqualified your personnel is. The first person said I had to go to the fraud dept. That didn’t work out and they then transferred me to the number on the back of the card, who wanted to transfer me back to the fraud dept.In the end I spoke to 6 different people and only the last one knew a little of what was going on but not totally. Now they are sending me another card with a new number and until then I cannot use the card.
    Who hires these people? There are so many out of work and those you pick can’t do their jobs. I plan on leaving Chase and your card.

  55. I have had many troubles not being able to log into my Chase account.I have talked to many different Chase employees with no success. I never opted for paperless statements but now I have them. I want to pay my bill online but cannot access my account AGAIN! I need someone to contact me ASAP via email. If my payment is late again because of your service I will cancel completely and never return again……….

  56. I have had the absolute worst customer service today. I am simply trying to notify Chase that I will be out of the country for a week.

    After speaking to 6 people including at the branch, I am pissed off. I have told every rep I do not have an ability to use a phone to make this request. Yet each Chase Rep does not understand and tries to put me into an automated system WHICH I CANNOT USE. The online version requires the same phone access.

    I have been a Chase customer for over 2 years. But, customer NO service will make me move my accounts.

  57. I keep getting offers in the mail to refinance my house with Chase. I currently have a 4% mortgage rate and have called to see if you can do any better. I was told that my 4% was better than you could currently offer. Yet, I continue to get these offers from you. I can only imagine the postage cost for Chase each month as you send out thousands of these. If you could avoid wasting $ like this you could possibly offer us a better rate; better interest on savings; give your employees a raise; etc. It used to be called “the right hand not knowing what the left hand is doing. How would YOU describe it in our “enlightened, high tech” world today?

  58. My father is in ill health and put into a nursing home which they have taken control of his finances . I have tried to get chase the power of attorney for over two weeks now and they will not discuss his account with me as he is unable to do so. I guess that they will not receive any money or that they will have to contact me because I am tired of trying to settle his account but due to paper work which they have to review which takes weeks!!by the time they do that which he does have left will be gone so frustrating it takes a act of congress to do the right thing only chase prolongs it and adds interest and late fees on top of your waiting !

  59. I need your email address and can’t find it anywhere. I’ve tried everything to get it. Can you email me direct? I am in another country and can’t call. I need to pay my bill and can’t remember my password. I also can’t get texts which is where the “code”
    Is coming from.

    Anyway, please email me so I have a way of contacting you without a phone number.


  60. Annette olivarez at your San Antonio branch was very helpful and should be commended for her excellent customer service. She helped us with a deposit from a “trust account ” today at the San Antonio branch on I 10 and huebner.

    We can’t say the same for “Susanna” from your customer service phone bank. She was rude and short with us on the phone. She wouldn’t divulge her last name.

    Many thanks to Annette!

  61. I have had nothing but bad customer service through the auto loan department. They will keep you on hold forever and don’t want to give you any answers or help. On top of that they don’t have any way to email in a complaint or contact a manager or supervisor. Maybe reaching out on here will help me out. I would hate to have to close all of my accounts do to a few idiots who don’t know how to do there job.

  62. Dear Sir/Madam,

    I applied for your freedom card at 2 months ago, but so far I didn’t get any reply from you. Please contact me.
    If I was rejected, please give me a reason.

    Thank you!
    Yuan Yue

  63. I applied for your freedom card at 2 months ago, but so far I didn’t get any reply from you. Please contact me.
    If I was rejected, please give me a reason.

    Thank you!

  64. I have been trying to tell you that I know longer have or use your credit card.
    I also do not have any # or remember any passwords. Please cancel the card has
    it has not been use in some time.

  65. I have requested necessary documentation about selling my house now for about 2 months. I keep getting requests for information, I keep sending it to Chase, but it seems like one department never talks to the other. I keep getting the red tape run around, put me on Customer Service HOLD,
    for 47 minutes at a time. This is insane. This Chase Bank is by far the WORST financial instution I have EVER worked with in my 55 years of business finance. If I have my choice, I WILL NEVER HAVE AN ACCOUNT WITH CHASE BANK AGAIN!!!! PERIOD. Their everyday Business Practices are a complete and dismal consumer FAILURE!!! Fix It Chase, Your systems are broken!!!

  66. My boyfriend went to deposit money into my account for me and since his name is not on the account he was told he wasn’t allowed to. HELLLOOOOO HE ISN’T WITHDRAWING MONEY HE’S DEPOSITING MONEY!!! I called the branch and all the guy could tell me was that because people were using Chase Bank to deposit money for illegal goods and services, that the government stepped in and changed their rules about depositing money and that unless it’s a check or money order just so they can have a paper trail that you cannot deposit cash. I’m sure these situations are going on at other banks as well, but you’re causing a disservice to customers if someone cannot go deposit money into their account simply because they aren’t on the account. What if I was in the hospital and completely unable to get to a bank?! Or what if I was at home bedridden and unable to get out of my house!? I’ve been with Chase for a long time and I think it’s now time to move on to a better a bank with better options! I’ve never seen a bank change the rules and regulations and services more than Chase Bank has. You’ll gladly open an account for anyone but you keep cutting off services! Way to go Chase Bank….YOU SUCK!!!!!!!!!!!!!!!!!!!

  67. Every time that I go to the Chase branch at 1415 Lincoln Boulevard in Venice, California, the quality of customer service is disrupted by Jackie Alvarez.
    One example, is when my ATM card would not work so I entered the branch office for assistance. The manager, David Aragon, was tied up with phone calls, one of the service blue shirts had a client in his cubicle and the other service fellow was engaged with Jackie’s personal entertaining stories.
    As the list of names on the clipboard became longer, I went to the cubicle with Jackie telling stories and told the fellow that I needed assistance. Jackie went to the next cubicle and began chatting with the other fellow who had a customer at this desk.
    This is not the first disrespectful encounter that I have observed by this employee.
    Jackie needs some brush up training of her “people skills” or needs to be placed in a position where no customer service is required while in the “banking industry.”
    Jackie’s disrespect of customer service does not represent a relationship showing that Chase is committed to its account holders.
    Barbara Eisenberg

  68. Could you please close my account temporarily? I have contacted my creditors and told them not to withdraw anything right now. I am still going for radiation treatments, 5 days a week until October 5th. I’m having to catch rides to the hospital. My daughter, Brigette Joiner, will be coming in to the bank to get my account straightened as soon as she can. I hope you can credit some of the INSF fees. Then as soon as I can I will get straight with you. I have emailed you several times about this and I never get any replies. Please help me at this critical moment.
    Thank You,
    Betty Schultz

  69. My local branch just posted a sign saying drive thru window is for business customers only. This is discrimination. I am disabled and have difficulty going in the bank when ATM will not provide service I need. Not to mention I have 6 figures in my checking and savings accounts. While I am sure you will accommodate my handicapp at the drive thru window, it is unfair to limit personal account holders from using all of you facilities.

  70. Hello,

    With TRID coming right around the corner, I would like to know how I can get our escrow company approved to work with Chase? Please advise. Thank you.

  71. Wanted to comment on the great customer service I received at the Mokena Branch on Front Street. Jeff Miller Very helpful, explains everything. Nice person.

  72. I am writing to inform you that I am severely dissappointed and unhappy about my customer service experiences with Chase bank. So unhappy, in fact, that I will be withdrawing all funds from my accounts and close them. You guys absolutely have wasted my time and cost me days of work (which is more money that you’ve cost me) on top of inaccurate “fees” that you have charged me for a mistake that YOU guys made. You have removed and credited a $250 credit four to five times now which has overdrawn my account, cost me fees, cost me late fees from other vendors (since you guys decided to take my money without my consent so I was forced to miss bill payments). Not to mention, I’ve had to speak to LITERALLY 20+ Chase employees which would pass me on to the next because none of them could explain to me what is happening to my account. Your claims department obviously needs training because they have now TWICE disputed a claim either without my consent, or the WRONG CHARGE that I explained to dispute. Each person I have spoke with was at least a 30 minute – 2 hour conversation, which means I’ve spent nearly a full DAY on the phone trying to resolve an issue that you guys just cannot seem to get right. I have never ever experienced such poor customer service. It is very obvious to me that Chase is just a big name trying to get bigger, because I as a customer do not feel like you have my best interest at heart what-so-ever, even when speaking with what the customer service reps tell me are “Escalated department”. Absolutely unnacceptable. Not to mention as well, I’ve now gone into THREE different Chase branches and spoke with multiple employees, only to be told that they cannot help me and I should call customer service. WHAT IS THE BANK FOR IF I CANNOT GO IN AND ASK A QUESTION AND RECEIVE ANY SORT OF HELP WHATSOEVER? Plus the employees cannot give out their phone number OR email address (which tells me THEY DONT WANT TO HELP YOU THEY JUST WANT TO GET YOU OFF THE PHONE!!!???) which has resulted in myslef having to call 20+ times and explain over and over again what is going on before FINALLY getting told that they don’t know what’s going on and will have to transfer me to someone else. Bottom line – If Chase would like to reach out to me to help assist with my problem I would be more than happy to spend countless hours on the phone with you again… If not, no problem. I will find another bank that won’t COST ME MONEY.


  73. I am totally disappointed with the Chase new way of banking!! No drive through window service.The line is consistantly long, with only one person working at window inside the bank. Machines annoy me and others that I have talked to,while waiting in long lines to get service. Machines will only allow either deposits or withdrawls.There is much more to banking that that!! Also, they are set up, where anyone in the bank, including all customers can see what is being entered into the machine!
    How disturbing, with all the idenity theft, as well as the other theft crimes! I’ve heard many say they will not use the machines for many reasons,like the one i just mentioned above, or they are of age that they haven’t been trained to use a machine like this. and are intimitated by it. I totally understand, and cannot believe Chase would not consider the older generation, or any age that has a busy lifestyle, and their time is limited. I have been a Chase Bank customer since the very early 70’s and am seriously considering changing banks. There are several within a couple minutes of the Chase location that I use Most people appreciate and EXPECT personal service when they are entrusting their money to a bank. I don’t think any machine can take the place of a “person to person” transaction. I think Chase has made a huge mistake by taking away their personal service and using machines to replace that!

  74. I need to contact the part of chase that is in charge of credit card billing. I am being billed for something I did not want on my credit card, unknowingly, and recieved an email saying I was late on my payment. I do not even have the credit card anymore, therefore, I do not know my credit card number. I only used it once for a promotional thing they were doing. Now they are charging me for my Prime Account thru amazon which I wasn’t aware of. Can somebody call me to help me fix this problem.

  75. I don’t think I have ever been so unhappy with an experience ever before. Yesterday I looked at my account. I had money in there. I went and got coffee and I made a purchase at a drug store. At no point yesterday did I ever get a notice that I was overdrawn. I went to bed and woke up this morning and saw that I had an alert that my account was overdrawn because an autodebit came out of my account. I also had an autodeposit hit my account around midnight so my account actually should have never been overdrawn. The debit and the deposit should have happened simultaneous. When I called the customer service line, I was told that the check that came out of my account came out around 11 at night. The deposit came in around 12. If you don’t get money in your account by 11, then the system automatically gives you a overdraft fee. But if my account was overdrawn at 11, how could I have been given a chance to fix the problem on my own? I wasn’t even alerted I was overdrawn until this morning. Yet I got charged a fee for an overdraft I never knew I had. I called customer service and basically said that I could not get the fee refunded. I asked to speak to a supervisor and they still would not help me. I used to work for a Chase branch and I know for a fact there is always a gray area. That manager could have refunded me a fee if she wanted to especially since I was never given a chance to make my account positive. I will be closin my accounts since this is the second time this has happened to me and the excuse both times was that my alerts weren’t set up right. I am absolutely not okay with this.

  76. The new policy of 1 bank teller and atm’s in the bank is a disgrace! It took me 25 minutes to see a teller. Another reason Jamie Dimon is a terrible CEO. I will be moving my money to a credit union!

  77. I was ar the Westfield branch on Thursday november 12 and required assistance printing a lreplacement debit card. They had no representative in to help me at 11:00 so when I came back a 11:20 I thought for sure there would be someone that could help me with this. Well it is now 11:45 -25 minutes I have been waiting for someone so far. Perhaps you should talk to the branch about getting more help. This is totally unacceptable.
    Vanessa Barber
    Westfield, NJ

  78. I was approved for a cc through Amazon for chase # 4640182115023189 I received the card on no day 11/9 n used it on 11/9 or 10 I added my mom as authorized user. After that arc was xhxpendf I spoke to a very rude person who toldme to. cutup my card. She spoko to my. Mom n me. She put me in hold a d called my grandmother which she had no right to do I want the card off suspended and sent back out please he! Devin Verderber

  79. Dear Chase Bank,

    Recently I applied to your administrative assistant position, but have not heard back regarding availability. Information regardless would be appreciated.

    Joseph Sabadish

  80. Customer service is a nightmare every time I call. They are rude!! I have to call my local bank or drive over there to get good customer service. You might as well get rid of your call center, they are NOT customer service oriented at all.

    I also want to add that the changes such as getting rid of tellers and replacing them with machines, closing your drive up, etc. is NOT good customer service. I will be closing all my accounts with Chase.

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