Contact Chanel Customer Service

Contacting Chanel Customer Service Center

Chanel is a fashion company that sells clothing, accessories and perfume – among other high-end items. You can order products online, so there is a customer service department ready and willing to make sure you’re happy with your purchase. Chanel sells items directly and they offer information about where customers can purchase Chanel items offline.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department for the Chanel phone number is available from 10 AM to 8 PM ET, Monday to Friday or 12 PM to 6 PM EST Saturday and Sunday.

  • Customer Service: 1-800-550-0005

Mailing Address

The mailing address is not listed on the contact us or customer service page of the Chanel website, but it is listed in the privacy policy under the Contacting Us tab. You can write to Chanel at:

Chanel USA9 W. 57th St. 44th FloorNew York, NY 10019Attn: Consumer Relations

Official Website

Visit for the official Chanel website. You’ll need to choose your country before accessing the website because Chanel is available all over the world and the website is available in various languages. The Chanel website is a sales site and information portal giving visitors a look into the styles and products available from the company. When you’re ready to order, you can order from or find a local store that offers Chanel products. All products are sent with FREE shipping and a FREE return label.

Customer Service Email

All you have to do to contact the Chanel customer service department by email is fill out the email form at or email Chanel customer service at There is also a FAQ page that answers some of the more frequently asked questions.

We chose to contact Chanel about their fragrances. We asked if any of the fragrances were alcohol-free. We’ll update you when Chanel gets back with us.

Our Experience

We expected Chanel customer service to be the best on the planet – as we’d expect from any high-end company. We were thrilled to find you could press 0 when the automated list of options began to have the call transferred to customer service. We’re not sure where Chanel’s customer service center is located, but the automated system and the call center agent both had a strong accent that made it difficult to understand options and conversation. The agent was fantastic when it came to answering our questions about Chanel fragrances. We asked for advice on choosing a floral scent from Chanel. The agent suggested Chance, a young scent offered at an affordable price.

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115 Comments on “Contact Chanel Customer Service
  1. My Chanel boots are with Chanel boutique in Kuwait since mid of April for repair.
    When they received it from me they informed me that they will send it to Paris to be repaired, and will take 5 months.
    Its been 7 months and i did not receive it nor had a cleared answer from them.
    I even complained to the manager, but no help been provided to me.
    The boots had a defect from the manufacture, the flowers keep falling.
    I hope you will solve my problem.
    Thank you

    • Dear all,
      i have a complain about a 200 mL bottle of coco mademoiselle, eau de parfum, that i bought from marseille’s airport (France) on july 30.
      In fact it smells nothing, as if i wasn’t wearing perfume!
      Any idea why? Is anything can be done about it? because i am really disappointed :(
      Thanks a lot for your help

      • I also bought a 200ml bottle of coco mademoiselle at Macy’s and it doesn’t have the same fragrance as the 100 ml size. Very weak and dilute Any suggestions?

  2. Horrible customer service in Toronto. I bought a dress that I had tried on once in the store and once at home. I wanted to exchange it with another style and went back to the store. The size of the dress I wanted to try on was in the window, so the sales clerk showed me the same dress in a different color, but I didn’t like the fabric so I wanted to look for something else. She then told me ” Thank God I didn’t take the one in the window off the mannequin….”
    I thought that if I were about to sell a $6,000 dress, I’d take it off the mannequin 100 times and it wouldn’t bother me.
    Then the manager told me that she wasn’t going to take my dress back because it was “drenched in sweat”. First of all, I don’t sweat, and second I had tried on that dress twice for a few minutes. There’s no way in the world that there could be a slightest trace of sweat on that garment, but I guess it’s part of her job to try to not take returns. But that can be done without being ignorant and insulting a customer. I was not shopping at Walmart, but I felt like I were. Totally unacceptable from a store of that sort. Next time I feel like dropping a few $ 1,000s on a dress I’ll go somewhere else.

  3. I bought some coco and it does not smell right. I have used you product for years. This is the only perfume that I can were. I get real bad migraines and I don’t with coco. My mother has worn NO 5 for as long as I can remember. The story Macy will not take it back it is over half full. What can be done. Please help me . It is the 3.4 oz coco perfume.

  4. just would like to know i will be going to Austria nxt year in march , is PST will be availabel next year as well. As i heard its discontinued previously and its now available again. I really hope to get it

    • My Allure Sport cologne spray nozzle is faulty (broke off). I was amazed that it could break off. How can I fix it? It seems ridiculous to throw away a three quarter filled unused cologne bottle away. Was suprise that Chanel high-end spray nozzle is of low quality. Please advice how I can fix it the problem. Hope someone can contact me soonest. Thank you.

  5. Chanel Customer Service is thee best in the world!! That Kathy, Carrie, Stephon, Allison, Scarlet and Lucile are fabulous!! Best Customer service to date!!!

  6. Customer service has no clue what is going on with orders. I placed an order on 12/23 that should have shipped overnight. My order did not go through because they said that my address OR telephone number did not match. Then i was told that my information had been updated and my order was being processed. I had to call back 5 time only to heare 4 different people tell me that my order was processing and I would recieve an email once it shipped……really I have been waiting already 4 days with no response that there was a problem with my order I just have to keep calling back. The easiest thing for me to do was cancel the order and place a order with Calvin Klein which went through with no problem. Obviously Sara from post 8 works there because Stephon, Lucile and Allison were NO HELP with the same answer…UM I’m not sure what the problem is maybe the telephone number is wrong….UM maybe the address is wrong. I have never had a problem with the billing address for any order. USELESS CRS department.

  7. Hi my comment it is very important karl lagerfield designer from chanel don;t work well in his designer that it is the bad , also it is bad actitud with a costumers and want to kill people from manoy . I don’t like him when buying some stuff from chanel costumer service ignored them, it is a dangerous bussiness because , the designer only think in Gabriel she die more than 50 years ago and also, he hopping she coming back after her dead also , i want to let you know he harrase people, and he is very bad men i don’t like him . So also his cosmetics line has rash ingredient irritaiting skin expensive and bad , also i have aperfume from the 30 i think it has poisoned on it, it was a herror from the fabric, so it can deman the company fro that, so i try to safe my life here because he say i’m gabriel and he hates me and hurst me berval and sicologist things, so I invited all people in the world has opinion about him , let the company knows, also i want to add the karl lagerfield it is the men who haiding in some where to chasing people to find his Gabriel antire world nows it is the voice of Karl lagerfield sometimes fake those voices to another person but it is the same person, He is ugly where a pony tail designer from chanel Paris , Also i want to add that Karl Lagerfield it is sicopata Crazy of the world dont has any education to treat people he is arrogant , pedante and bad agly face , annd also if i write this things i can risk my life he can harrasement me to do something bad to me becasue he no want any body knows he harrase people behiand securitys camara, and more.
    So i invited to chanel investigated this case becasue it is dangerous situation and also watching him what he is doing day and night in chanel store where he is working because he don’t complete his work , because he is watching something else en phone and try to campture every word people say a bout him

  8. Dear Chanel Service.. Since 6year i bought Coco Mademoiselle edp nd edt for my pleasure. I can say just the best from Your amazing fragrance,.What will stay my Forever Love. Unfortunately in the last year i become sick..lost my work…so this hard situation cant allow to reach my dream parfume,..I have to take medicine what is very expensive…May people r cant imagine,what mean to leave something,i used every day…then stop suddenly. Its make me sad,i missing my sweet fragrance so much. I just keep my bottles …Please, dear Service..can u help me to get a bottle of Mademoiselle…if its impossible? You ‘d make me the happiest Mademoiselle” I hope to find a new job..then to be Your customer again. Best Regards…<3 Agnes Azizah

  9. I was most disappointed with the service I received from Chanel Customer service. On Tuesday, January 21, 2014 when I first attempted to call, the 800 number was disabled. The next day I found out it was disabled due to inclement weather. Maybe I am naive, but how does inclement weather affect the answering of phones when lines can be transferred or answered remotely?

    I used the email request form and finally received an impersonal response the following day. I followed up with a call to the 800 number and reached the sole customer service rep, Stephon (also the author of my impersonal email response). Unfortunately, Stephon is not suited for this kind of work and does not understand the meaning of customer service. My request was simple – I need a material safety data sheet (official ingredients list)for the hydra beauty gel yeux product at the request of UPS through whom I am shipping (international) 3 of these items as a gift. Despite reading my address to him twice over the phone, Stephon called back today and requested my address again. When I asked him why he needed my address he said the material safety data sheet was going to be mailed to me. Go figure – It would be faster for me to jump on a plane and take the products myself, don’t you think? What is the benefit of supplying my email and fax number?

  10. Horrible customer service! My product came to me broken and they never offered an apology
    or a quick way to replace what I ordered!!! My business will go elsewhere!!!

  11. I am extremely disappointed with the service I received from Chanel Customer Service USA. Stephon was not very responsive to my request and offered to mail me a material safety data sheet when he was supplied with my email and fax number. I mailed a package to my mother last Saturday only to be called by UPS on Tuesday to provide the ingredients for the 3 Hydra Beauty Gel Yeux. I have been trying since Tuesday and still don’t have a simple ingredients list. Meanwhile my package is still on hold at the UPS depot.

  12. I was given a bottle of Coco Mademoiselle,for Christmas off a man and quite predictably they have lost the receipt. The bottle is genuine and came with all genuine wrapping and bags. The bottle is faulty and it leaks when sprayed so despite only wearing the perfume a handful of times I have used a 1/4 of the bottle. I am in the UK and would like to write/telephone/email to complain. This was given as a gift as I am unable to afford the perfume and would like to get out of it what I should!

  13. Dear Chanel,
    I work for British Airways and recently tried to buy a bottle of Chanel perfume at London Heathrow airport Terminal 5 duty free shop. I was told, the sale would refused by the staff there because I was in uniform. They quoted that Chanel did not want their products to be sold to British Airways staff. This is the same story in many Duty free airport shops around the world.
    Please let me know, either on here or in a private email as to the reason for the refusal to sell your products to BA staff.
    Many thanks

    • I am awaiting a reply from your customer services in regard to my daughters sunglasses purchased in Berlin and which are uneven on her face? The Sydney branch refuses to repair it as we purchased this item from a department store Ka de we and do not have a receipt. We have the date and all other relevant information??? I urgently require a response?? Does Chanel not honour their purchases unless its purchased from a Chanel store? Does anybody know this.. .? I am terribly disappointed and await a response?

  14. I just got off the phone with a Chanel rep and I’m so disappointed in the way the call was handled! Who would have believed that the company makes there clients pay for shipping when they are having an issue with a product!!! With all of the money women spend on skin who would have thought it!! I really believed that Chanel would take care of its clients! I guess I was so wrong! I will never buy Chanel again!

  15. I would like to lodge a formal complaint against one of the security staff of Chanel store located at Harrods UK. HIS NAME IS MILFORD DAVEY, please let me know the procedure of lodging the complaints. His attitude is terrible and the best part is he did not even feel apologies after we have highlighted his behaviour. Such customer service of CHANEL is totally UNACCEPTABLE.

  16. Dear responsible communication, first I want to congratulate the work of the store and say that I greatly admire. Despite all the quality, I would give some suggestions to ease the customer and also greater satisfaction. For example: buying online on the official website of Chanel prices along with catalog and shopping for better accessibility to customers and to other future customers know and identify with the brand.
    I hope they are possible suggestions and thanks for listening.

    Sincerely, Emily Lopes.

  17. Dear Sir/Madame,
    My name is Danhua Fenn and I have been a Chanel fan and customer for a long time.
    This February I purchased a Grand GST hand bag in Navy at HK airport. I did not pick it up untill today when my travel and work in various places in Asia and Pacific areas is finally finished and I am at the aitport again on my way home to Sweden.
    I found that the bag I chose is simply too big for me, and the staff in the store at HK airport is so kind that they allowed me to change to another midel which I appreciate very much. excellent custom service. Though due to my flight was ready for boarding I did not have enough time to choose another model which I like.
    Now I wonder if you would be able to help me with this issue in Europe. The bag is of course untouched in its original package.

    Now boarding …
    Many thanks in before hand.

    Best regards
    Danhua Fenn

  18. It’s amazing how people with money can be so stupid. Do you honestly think that the customer service reps at Chanel or anywhere for that matter, have any control over the policies and procedures? Not horrible customer service. How about horrible company that really doesn’t care about their customers. Did anyone ever think that is the issue? If Chanel cared about you or your money being spent they wouldn’t have hired who they hired to run their call center. Get a life it’s just Chanel.

  19. It’s amazing how people with money can be so stupid. Do you honestly think that the customer service reps at Chanel or anywhere for that matter, have any control over the policies and procedures? Not horrible customer service. How about horrible company that really doesn’t care about their customers. Did anyone ever think that is the issue? If Chanel cared about you or your money being spent they wouldn’t have hired who they hired to run their call center. Get a life it’s just Chanel.

  20. Hi, I am Minxin Yi. At 01/11/13, I bought a pair of shoes CHANEL shop in selfridge on London, the model of shoes is Ignacco 901 G26012*01618. The shoes I buy as gift for my friend’s brithday. I keep the shoes from 01/11/13 until to yesterday my friend brithday, during this period I never open the shoes. The problem is yesterday I gave the shoes to my friend, when she open it, she found the shoes just have one shoe, is not a pair of shoes. One shoe is not in the shoes box. The salesman just put one shoe in the box when he was packing. Could you help me deal with this problem? Thank you.

  21. Very disappointing experience at Chanel in Dublin. They mis-tagged the bag price. I have spent an hour with the shop assistants choosing a bag, trying different shapes and colours. I asked for the prices upfront and checked the price tags inside. Eventually I decided to buy two bags. I made my decision: €1860 for one bag and €1290 for the second one. When it came to payment it turns out the €1860 bag is in fact €2200. Even though the price tags in both of the samples of that bag say €1860 and the shop assistance told me that price at the very beginning.
    All they told me when they found out – “Sorry, this is the price, nothing we can do”. In the end they lost the business – I didn’t buy anything. Not because of the higher price (even though it was disappointing) – but because of the attitude of their staff. They made a mistake, mis-informed me and didn’t even try to resolve it or meet halfway.
    I am now not going to buy any Chanel bags any longer, since Chanet don’t show any appreciation of their loyal customers.
    I had a similar situation in the Tommy Hilfiger shop in New York where the dress was mis-tagged. There was no argument – they immediately accepted the responsibility and honoured the price as per the tag (70% sale discount).

  22. Hi,



    Pedro P. Morales

  23. Hi, I’m a nasim and I am eager to introduce myself and tell you that I have beautiful natural nails and I like to work with your company and for advertising use my hands I’m waiting for your answer
    Nail polish

  24. I am writing to express my utmost disappointment at the decision arrived at by your boutique manager at the Ngee Ann City outlet in Singapore, Ms Helen Pang.

    On May 20,this year, I visited Singapore and purchased a Chanel bag from the Chanel outlet at Ngee Ann City. The next day, I returned to exchange my purchase for a Chanel “boy” bag. I inspected the bag carefully and proceeded to have the fashion advisor process the sale. The fashion advisor then proceeded to have the bag packed but this was not done in my presence.

    Upon my return to Bangkok, I discovered that there were some scratches on the flap of the bag. I subsequently contacted the Chanel boutique at Ngee Ann City to see if they could offer me an exchange for the same model or to upgrade to another model or a refund. At first, Customer service names Elena called me to inform that I can exchange or refund because I was not in Singapore so it’s better for me to refund. I feel very happy with the service of Chanel. However, I didn’t know the reason why a week later Elena called me again and informed the total different thing. She said that I cannot exchange or refund. However, I really confused with her system. She told me that if I want to try then I have to send the bag to Singapore to physically inspect therefore I had the bag brought back to Singapore by a friend for the Chanel customer service staff to inspect.

    After a week, they wrote back to me to say that they could not accede to my request as the staff who served me was following proper procedure, such as wearing her gloves, when packing/wrapping the bag. As such, the bag could not have been scratched under such circumstances. There was not video evidence shown to me to substantiate this fact.

    I am not faulting anybody here and how the bag might have possibly been scratched. I would just like to highlight to you at head office that as a customer, this has left a very distasteful experience with me and I am disappointed that Chanel, as a prestigious and world renowned haute couture high fashion house, could not afford to accommodate my request for a refund.

    I will not be using this bag as the whole experience has left me mentally very drained and psychologically scarred with regards to purchasing anything from Chanel in the future. My impressions and perceptions of Chanel as a company and as a brand have also somewhat diminished.

    Chanel, being an internationally recognisable brand, should at least, out of goodwill, have offered me a refund even if it does not allow me to do a one to one exchange. As the saying goes…”once bitten, twice shy”…..and I am unlikely to look at Chanel in the same light in the future when considering future purchases.

    I thank you for your time in reading this.

  25. Only two weeks ago my husband purchased a pair of earrings from the Dubai Mall shop. One earring is faulty, the bar that goes through your ear is so loose it feels like it may fall off. I don’t expect this kind of quality from a brand such a Chanel. We are now no longer in Dubai so cannot return to the store, what do we do now? I sent an email via the link and it was returned and failed to send and said “no such user”….Not very professional.

  26. Please bring back Chanel no5 moisture mist, I used it everyday after showering now it’s been discontinued,
    It was discontinued a few years back when it was in a square container and called something different then that was replaced by a light oil spray so I started using that, then that was discontinued and replaced by the moisture mist, again that has gone and there’s nothing similar to replace it, I find the creams and lotions to much I prefer a light spray, please bring back something I miss the perfect faint aroma.
    Regards Janet

  27. I have been A Chanel customer for many years and I am very disappointed in your customer relations! I have requested a sample of the Ulta Lift Rich Cream and have been advised to call back to the store (Debenhams Glasgow Argyle Street) several times only to be told today there are no samples and there won’t be in the near future!!!!

  28. Hi, I’ve just bought a 100 ml “chance chanel” the pink one from Sabiha duty free in Turkey.
    But when I opened the vacum, I bacame shoked cause it contained the yellow one which I already had .
    I want to know why this has happend & what can you do for me?
    As I m a real fan of chanel parfumes, I can t stand this mistake.
    I’ send the photo of the box and the parfum inside , so that you can help me.
    Nooshin Ellioun

  29. I love everything about Coco Channel. .i have several of her hand bags. Could you please tell me how I can get more information on the new fall handbags. Please mail me catalog, I not able to find the bads I like on line. I truly Love everything about Channel. I must say that COCO YOU ROCK FOREVER.

  30. I bought 2 bottles of cocoa chanel last xmas from the fragrance shop thinking it was the real thing the smell was horrible I contacted the fragrance shop and they told me I’ve got to get in touch with the vendour,i was really disappointed as one was for a present,and we’ve only just opened them as we still had some of our old bottle left,i can’t believe they can sell a brand which I love and smell so lovely I wish i’d payed the extra money for the original,mind you they still charged me £76.00

  31. I brought a 150ml bottle of chanel allure sport from duty free for 90 euro. when I went to use it the spray pump does not work so can’t get any out the bottle. Is there any way of getting a refund or exchanging for one that I can use.

  32. It seems CHANEL DOES NOT HAVE GOOD CUSTOMER SERVICE.One would think such a high-end international company would be more concerned about its customers. I have a leather CHANEL handbag and it is peeling all over including the handle.It is an embarrassment and don’t know what to do with it. It looks like it has a disease. It is pink and the very thin leather is peeling off leaving a white material underneath. Very poor quality. Never seen the cheapest bag do this.

  33. I also am very disappointed with the 200Ml bottle of Mademoiselle.
    The smell is very weak not a wow factor like the smaller bottles have. Can I return for 2 100ml bottles.
    Thank you- I love the product, been using for years, but something is wrong.

  34. I was a dedicated chanel customer till to the day my coco madmesoille had leaked all the way in my bag during my trip. It spoilt my leather bag and I was left wih an empty bottle. When I made my complaint in the duty free they told me production error something wrong with the bottle. I took the photos of my bag and perfume and sent an email to consumer relations as well as Chanel consumer relations dont even bother to answer me. Is this the big company??They dont take the responsibility of their faulty products. What should we do to claim our rights?

  35. I bought Eau De Toilette 100 ml., no 19. On Brittany Ferry two weeks ago instead of my usual 19 perfume which I’ve used for many years, and the first time I used it I’ve come out in a horrible rash, and going to the doctors tomorrow why would this happen? In the past I have used Eau de Toilette yours H. Adrian

  36. I have been a dedicated customer of Chanel beauty and perfume for years,I recently bought a moisturiser and serum which irritated my skin from the store I usually use which is. Debenhams in Southend on sea Essex . when I eventually found someone able to serve me after a number of visits, as no serice one on the counter, I was told the products would be sent back to Chanel. I have heard nothing either from debenhams or Chanel even though I have sent Chanel an e mail. Need a response to this please. Thank you. Penny hawker

  37. DO NOT BUY FROM 34th Street, Macy’s, Chanel Counter. Lissette and Irene are the most unprofessional wenches I have ever come across. Go to any other Chanel Beauty counter for your own sanity.

  38. They hire these security guards, several of them and they watch like hawks. It makes me feel very uncomfortable shopping in there with an eerie eye behind me gawking at my every move. They give every shopper the stare down, and I don’t like it. It’s not a very pleasant shopping experience.

  39. All the D words come to mind when I consider you’re decision to discontinue Chanel No 5 Gift Packs into Stores this Christmas. I feel disappointed, disillusioned disgusted depressed defeated and damaged just for a start. why would you make such a silly decision? what a loss of sales. I always receive this pack as my Christmas Treat and receive all the Chanel products in one pack. Perfect for women who love No5 but cannot afford to buy it separately. Thanks so much, but this is only Australia and as far as Paris is concerned we do not count. Regards Lyn Grangier. ex Chanel No 5 Customer.



    A jolie

  42. I was brought a bottle of ANTAEUS 100ML as a present, the spray started to become weak and work as and when ! I took it to Debenhams where it was originally purchased, they tried and advised there is a problem with the spray and to contact Custmer Service. I have tried many times calling the phone number and no joy !! it seems it is impossible to speak to anyone….

  43. I would lile to repaire the accesories by at Chanel Milan this Summer.
    Now nevklage was broken!
    Thanks so much for your feed back!

  44. To whom it may concern, My sis and I were so excited to get our makeover at Macys, and buy your new products. My sis was looking for something to cover her lupus rash. We bought your new moisturizer and makeup and eye pencils, we spent about 500 dollars. little did we know we would both get conjuntavitas. I know I did not spell it right sorry. Now she is afraid to use it again. not happy.;{

  45. I would like to express my dissapointment on buying Le Volume De Chanel Waterproof mascara at £25 from Debenhams in Norwich, for my forthcoming month long cruise. I always have Chanel lipsticks perfumes all second to none, my favorites every time. So, I thought that I could not go wrong with the mascara, the price, I dont mind paying the price, but it becomes expensive when the product does not come up to expactations and I dont use it, as it becomes very thick and unsightly-dreadful it went on like a cheap product.

    I will continue to but Chanel, but as this was very dissapointing as this will stay in a make-up bag unused, or the bin!

    Thank you


  46. Chanel is beautiful brand but it’s really hard to believe that we are buying genuine or fake. I just paid for Chanel sunglasses through PayPal on eBay but I got fake from China. I was very upset and frustrated . It would be great if company can take step for those who’s selling fake products . I know it’s hard because fake sellers everywhere. But company needs to take step strictly . Thanks

  47. hi sir or madom . i bought chanel No5for womam from boots store &after lass than one year its changed its colours from yalow to cloudy yalow i would like your help please & i could send the photo of it if you need it for prove many thanks regards alia

  48. hi sir or madom
    i bought a chunale 5 and after one year it chang its couller from yellow to cloudy yellow please can you help me with this problem and boots asked me to contact you

  49. here in South Frica we need the Chanel shoe shop special in Durban we looking for the shoes in the internet found out you dont know how you going to find the shoes help us please i see a beautiful shoes on the internet hwere can i order it and so scared of scams on the internet pleas need the good avise

  50. I am very surprised not to get any replyat all to my request for jewelry repair from March 20 th.
    It’s a very disappointing experience for a world top company.

  51. I bought a pair of classic ballet from Chanel at the level Dubai Mall. After just 1 use (max. 2 hrs) of wearing the shoes one of them started cracking at the back creating a tear . I took them to my closest store which is at the Mall of the Emirates and the store Manager proudly informed me that this was very normal and not a defect and after 20 years with Chanel she knew there was nothing they could do for me . I could not accept that a pair of ballet shoes of Aed 2,200 could only be worn once before it was ruined. So i decided to take it back to the Level and Svetlana very politely took them from me and with 24 hrs they were replaced.
    It is right to say that i will not be going back to the Chanel boutique at the Mall of the Emirates again.

  52. Just called the other location and they transferred me right to repairs where that Sam girl said they could do nothing for me until they got a manager

  53. I have been using the Chanel Egoist Men’s lotion for years. My question is, why has Chanel discontinued their Chanel Egoiste “Concentree” Cologne for men? I felt this was an excellent fragrance. Is there any way to still purchase it?

  54. I have loved Chanel # 5 for my entire life. I am 59 years young. However because of your most recent Chanel # 5 spokeswoman, I refuse to wear this fragrance again. Chanel # 5 is the embodiment of class, sophistication, yet simple and refreshing. Your new “model” is anything but!!!!!

  55. I have purchase a pair of Chanel Shoes that I have worn twice after wearing these shoes they ripped on the left shoe and the charm has fall completely off. I took them back to the Chanel store in Tysons Galleria on March 21st, 2015 .The customer service rep. explain to me they would fix the shoes. I received a call stating that the shoes have been repaired and ready for pick up. On July 10th, 2015 spoke with the Assistant Manager regarding the shoes repair when she brought out the shoes they was not repair completely and they wear damage by the store . On the left shoe you could see where they mended the shoe back together also the charm was still missing. On the right shoe the charm had turned bronze from not being storage correctly. I ask the assistant Manager how we can solve this problem and she told me I had two options take the shoes or leave them. Then I ask her could I pay the difference and buy other pair of shoes, she said no and she was not going to help me anymore. I ask to speak to her manager and she explained the manager will be gone for 2 weeks. So then I ask for her to call the corporate office and she said she refuses to call them and she stated that she will not help me any farther. This is the worst experience I have ever had, Chanel is a high end rental store and they treat their customer inhumane. I have paid $800.00 for a pair for shoes that has poor quality material and poor quality service.
    I am hard working person that spend their money on a pair of shoes to treat myself and come to become a nightmare try to get my hard earned money back or just a good quality shoe.

  56. I purchased a bottle of 100 ml coco Chanel today at 9:08:2015
    However the box and bottle dropped and I am shocked that despite being in a box the bottle has completed smashed . I am shocked and the glass fragments are very dangerous at 125euros I would definitely have expected a much bette outer package and shatterproof glass- pls investigate I have been a Chanel customer for over 25yrs and am very disappointed today for the first time .
    Kindest Regards
    Penelope Best

  57. I bought a purse at Chanel in Paris, after months of using it the chanel gold symbol, turned silver. I took my purse to the chanel in Bervely Hills on 2/14/15 to have them replace the symbol. The sales people at Chanel treated me with such a demeanor!
    Today is August 14 and have not heard a word as of when I will get my purse back.

  58. Coco Mademoiselle vaporate when not use from original botle why? This is very costly for me. I love the smell and like to save . Some advise?

  59. I bought a bottle of No.5 Eau premiere and the bottle neck was somehow melted and it lost a third of the perfume. Can I get a new one or a repair for a bottle?

  60. To whom it may concern,
    I would like to make a complaint regarding the way in which I was dealt with by a Chanel representative at Duty Free Newcastle International Airport. The situation was that I had to approach the representative for help to purchase a Chanel lip gloss, a favourite choice that I often buy. During this conversation I enquired about eyeshadows again a regular purchase of mine. Following this conversation I was appalled to be told “if it is too expensive for you just leave it at the till”. This comment suggests to me that she felt I couldn’t afford the purchase.
    I took the purchases to the till and spoke to the sales person explaining the comment that was made and told to send in a complaint to Chanel.
    I paid for the purchases, which if I may say so I again, I frequently purchase and can more than afford.
    I am totally disgusted and felt belittled by the comment and was extremely embarrassed.
    Is this the kind of customer service I should now be prepared to be given from a Chanel representative? Am I to believe that I will be judged and feel ridiculed when purchasing any Chanel product?
    The date of this transaction was Friday 25th September 2015 traveling outbound to Barcelona.
    I am also sending a copy of this complaint to Newcastle Airport hoping that they will also deal with the appalling customer service.

  61. I have a pair of tortoise Mother of Pearl CC logo sunglasses and the c’s on one side came off and I lost it. Can you re order just that or can I have them sent in for repair?

  62. Thank you, At the end of September,I purchased a small leathergood from France,Printemp department store. When I opened the box,find peeling of products and exchange at Canton Road,Tsim Sha Tusi,Hong Kong shop. I would say thank you for your customer representive Miss Debby Cheuk & Miss Teresa Chung provided me with outstanding service.

  63. The Old Bond Street store’s customer service is the worst and the most unprofessional I ever received. They can not keep their promises, can’t find the Person responsible for any issues, don’t know to whom to address the problem. As a result the customer is furious, the problem (the fault of the shop assistant) is not solved. And after all that the customer (who is aBroad already) Has to find the way to solve it! It is absolutely disgraceful for such a Brand! I’m very disappointed.



  65. Hi…I behalf of my friend went to your outlet in Gurney Plaza Penang Malaysia. One of ur staff(Manager) very rude & service very2 bad. Not helping at all. This is the situation:-

    ” I came to do an exchange and she served me. I showed her item that i want to change , i asked the price of the item because its a gift for me. And she said “huh! you don’t know the price???”, i said yes because its a gift. She DON’T EVEN recommend / suggest me anything to exchange because im not sure which one to exchange. So i asked her is there anything that she can recommend me anything. She don’t suggest anything in fact she just told me that “how to recommend if I don’t know what you’re using!” And i said im using your makeup,not skincare. She still didn’t show me anything and still standing beside me and just looking at me and quiet.
    After that,i said i want to have a look at your perfume,she showed me. I asked her any recommendation? She said “how to recommend??? Different people doesn’t like the same smell maaa…so how to show you??!! (HER TONE WAS VERY2 RUDE). And she still standing beside me and just look at me. Finally I chose myself and she just take me the new one and straight proceed with the payment. Her service was very2 bad. I’m not satisfied with her service!!! “

  66. Dear Sir/Ms.
    My Grandmother, (SOPHIA SITEC), has used your product for as long as I can remember, only Chanel, never used anything else.
    Anyway, she was gifted a large bottle of Chanel #5. It was purchased at Belk, in St. Mary’s, Ga.
    She pulled the bottle out of the gift box and it was empty, due to a small crack in the bottle, she is 84 years old. She did not say anything at the time and just put it back in the box. I took her grocery shopping Friday, 1/2/2016.
    She told me about it during the trip from the grocery store. I told her I would take it back to Belk’s, She replied, No, No, this is the first time it has ever happened and that she was sure it wasn’t your fault, and she did not want to be a bother.
    That’s amazing, isn’t it?
    Well, I took it back to Belk’s and they wouldn’t replace it, because I didn’t have a receipt.
    So I thought I would write you and see if you could replace it for her? It Was a large bottle, but she would be tickled to death, if she got a replacement of any size. She has to be, at the age of 84, one of your best customers, if not #1.
    I hope you can help. Sincerely, Michael Martin.

  67. I purchased. Chanel Stylo Yeux Waterproof Longlasting Eyeliner in Espresso. Recommended by a friend & love it!!
    Imagine, then, my disappointment when after only a few weeks the product has come to the end. Took it to Debenhams White Rose, where Chanel associate said ‘ this shouldn’t have happened’. She could only give me Premium Number to phone Chanel CS myself. This was because I hadn’t a receipt!!
    Very disappointed as love your products should received Mademoiselle for Xmas!!

  68. Chanel is my favorite brand , i have complained about chanel dubai mall i return my ring to them to fix it, they damage it with glue, they have very bad customer service..

  69. I went up to the Parkway Place Chanel counter in Belk. There I met Mae she had a sincere smile and great personality. She is what Gabrielle would want it to be. Available to every woman not just a select few. She was warm and genuine and didn’t portray a fixed version of what Chanel should be. Money or not she made me feel welcome. I’d have to say she is the only one I’ve ever encountered that made me feel that way at any location. She is worth celebrating and I hope you do.
    Thanks Mae you are what Gabrielle would want and people could take lessons from your heart not just at the Chanel counter but at other beauty counters also..
    Celebrate Mae !!!!
    Thanks you for your time.
    Sincerely, JJ

  70. Dear Customer Relations,

    I recently purchased at Miami Airport Duty Free shopping the following:-
    Chanel Sublime de Chanel Mascara 10
    Chanel Soft Rose Lipstick with gloss sealer
    Chanel Le Crayon Yeux Precision Eye Definer

    I love your products I’ve probably gone through every perfume Chanel has put on the shelf.
    So I am so surprised that I am writing to you to tell you of my shock and horror that two of your products have made my face turn into an itchy mess. I thought it was just a reaction to the sealer so I stopped using it and continued with the soft rose lipstick, and then I had to stop using that because it was only getting worse. My lips are so rough itchy and under my eyes are sore. So for someone that always must wear lipstick I find myself very bare as all I can wear on my lips is Vaseline with aloe vera.
    My mascara is absolutely fine thank goodness.
    I am wondering whether I should seek medical attention or do you have any answers that other customers may have experience.
    I await your most urgent response.



  72. I was so disappointed to see that you no longer offer the double intensity lipsticks. Do you really not make them any more? Or is there a way around your website to order them?

  73. My husband bought me a Chanel Jumbo Classic Flap Bag at the Frankfurt Store.
    I just want to know if the dust bag is provided which I could not find when I open the box. Please advise as we live in Auckland NZ. Thank you.

  74. My Husband and I have been using your product for years now and most of the time we purchase our supply from either Schiphol or Charles de Gaulle (Duty Free) Airport.
    Recently, we bought an Allure Cologne Sport from Schiphol Airport. A week or two after my husband started using his cologne the cap of the bottle got stock on to the other half of top making it impossible to use the spray. We have always use a spray bottle and never experience this problem.
    Is it possible to get a replacement for my defective 75 ml Allure – Cologne Sport for my husband.
    Please advise.

  75. Bought all kind of Chanel perfume including all kind of polo’s from 1239 Broadway 8th floor, room 810. They said they are the big dealer of all kind of brand like channel, coach, Christian Dior, juicy couture, red door etc. everything they sell $15-$20 pcs. Smells ok but later its fade away and got rash on skin. Lots of people are buying so I tried but not so happy. They also said its a hole sell deal and they are the only dealers from those companies. Don’t know how true is it. bad product and I believe all fake.

  76. Once again I have bought the Chanel # 5 body dusting powder and have been unable to get the powder out because of the hard plastic [ with tiny holes ] that is secured at the top of the container. Once again I brought the box back to Saks 5th [ on 5th Ave] tp have a lovely young man named Ken wrestle with the plastic cover to remove it for me !!! This time he even injured his finger while trying to assist me. Wake up !!! PLEASE get rid of the top hard plastic …..the box of COCO Mademoiselle dusting powder still has the soft mesh top !!!!….and that works like a charm. Why make it so difficult for using your product ??!!

  77. Dear Sir/ Madam
    My name is Morteza Tahmasbi. I am 18 years old.  I am from Rasht in Iran. I am a graphics student. My favorite field of study is costume design. Although I do not study in this field, I have designed lots of costumes with ordinary and simple design tools that some experts in this field liked them and encouraged me to keep ahead in this field to flourish my talent.
    Since my costume designs have western – style, they are not acceptable in my country and I do not see any future for me and my costume design in my country. Thus, I would rather try my chance in other countries to meet my progress in this field and to achieve my important desires and goals by your help or your financial support. If you are not interested in supporting me financially, I would be pleased to share your idea about my costume designs and works.
    I am looking forward to hearing from you as soon as possible.
    Best Regards,
    Morteza Tahmasbi

  78. Dear Sir/ Madam
    I have complain about (Chanel Kuwait) many times When I want to buy somethings not available, the seller take my mobile number when the items are available BUT I surprised the items are available from some bloggers here in Kuwait by instagram. Inaddition the items ( Chanel espadrilles Black TW/CRUM LAM code No ( 16S G30898 Y 50307) Blake/ slver. In contrast Prada& miu miu and others prand are calling me, for example when I need somethings not arrive or about the size. So, If Policy Is your esteemed company following this approach with customers or needs to have personal knowledge of one of the seller man/ women to be contact me when you access some goods.

  79. Dear Sir/ Madam
    I remind you please, this second email without responding. I’m
    Check email at 18/3/2015 at 4:41am

  80. Went to pier park mall to get my wife a bottle of perfume. Neither store had any in stock! So I drove to the mall on 23rd st and guess what no Chanel at any of the stores as well!

  81. I’m always using Chanel perfumes , past few years I’m buying Au tender chance
    Unfortunately I bought a 150 ml from Oman duty free shop for 150$ and it smells like alchohol and its not the same as always. I don’t know what to do now?!

  82. Dear Madam/Sir
    I’m always using Chanel products,few days ago I bought a Chanel Chance au tender from Oman duty free shop , the seller promoted the 150 ml and I bought that 150 ml instead of the 100 ml for 150$. It is not same with the ones I used past few years , first it smelled like alcohol and when alcohol evaporates then it smells like nothing . I really have to throw it away . If possible replace it for me.
    Thank you

  83. I have been visiting the Chanel counter in my local House of Fraser store in Wolverhampton, West Midlands, UK since Christmas to try to buy a rouge noir lip pencil. They have been out of stock and have no idea when they will receive any. I am surprised as this is one of the Chanel signature products. On one occasion when I went to see if it had arrived I tried to buy a lipstick that I saw and liked and this was also out of stock. I bought a Clarins lipstick instead.

  84. Dear Sur/Ms
    I’m Tsuntra from Cambodia. I would like to know Chanel products have to ship to Cambodia if clients would like to order Chanel products?
    Really appreciate your information!

  85. Hi

    I have always bought Madmoiselle and on visiting John Lewis on Bank Holiday Mnoday decided it was time for a change. I asked the assistant on the counter for some advise on whether too buy Noir or No.19. She recommended 19 as a day perfume. I specifically asked if both would last and she said they would as they were both eau de parfum. As I did say that I loved Madmoiselle for the pure fact if I put it on at 7 in the morning I could still smell it on me at 7 at night. This is not the case for 19 it goes on at 7am and I am lucky if I can still smell it a 11am! Really not impressed for an expensive perfume! Very disappointed and not what I expect after seeking the advsie of a Chanel advisor! Please advise what I am to do.



  86. Dear Sir,

    As i had bought some product from Chanel and I already did the stamped voucher SFR_253328913 on Dec 31, 2015 at Paris Chales de Gaulle airport and I had done the tax refund approximately 30 vouchers. Anyway since almost 4 months, there is only one voucher from Chanel that I still didn’t get refund to my credit card which is huge amont money. And I have wrote email to tax refund agent they told me they still didnt get this vouchet and ask me to contact retail shop that I bought on 29 Dec 2015 at 16.20 pm at Chanel shop at 51 Avenue Montaigne – 75008 Paris facture 576828, Caisse AD2/AD122.

    Thus, could you please help me check or recommend me what I should do for it?

    Look foward to hearing from you.

    Best regards,

  87. Good evening! I am very disappointed with Chanel! I love the brand more than anything, I have purchased many items handbags,jewelry,watches etc! Today I found out that the Chanel blush brush 4 is made in China, I hope this in not the beginning of the end of Chanel!

  88. Buongiorno,
    Vi scrivo perché verrei sapere se una borsa di Chanel che ho acquistato è autentica o meno.
    Come posso fare?
    È possibile mostrarvela con delle foto e avere una vostra risposta?
    Vi ringrazio anticipatamente.
    Cordiali saluti

  89. recently while on holliday I bought a bottle of allure home sport lotion après rasage after shave lotion from Marjo-parfumerie in Amsterdam NLD 100ml, as I have allways used Chanel but after that purchase I will think about using allure again there was no smell to it at all more like a bottle of water

  90. Good Evening,
    I recently (at the Bay @Sq. 1 in Mississauga, Ontario) purchased, for the 1st time, a foundation which I love and also a “Stylo Eyeshadow”-#197 Vert Grise. When I was having the make up artist put it on, she promised that it would not crease. I bought the item ($45.00) and wore it once and after the first hour, found that it did indeed crease. I was very disappointed as I had never purchased a Chanel product before. I do not have a copy of the receipt, so I believe I will not be able to return this item. Can you please supply me with an answer. I do not want this item and am very unhappy
    Thanking you in advance,
    Nancy Hamilton

  91. I have been trying to purchase a pair of pink espadrilles ever since they came out and have tried everywhere without success in uk and internationally. What I would like to know is why are they still shown on Chanel website if I hav never been able to find them anywhere??

  92. I placed a order today and I thought it didn’t go thru so I laced it again . The first one did go thru so I wish to cancel the second one . Thanks Sue

  93. I wrote to the customer relations email address listed on your website and received an email stating that address does not exist.

    I wrote regarding the need a trademark logo for one of a pair of boots. I attached a photo which I am unable to do here. My letter read as follows:

    I am writing to request a Chanel trademark logo for one of a pair of boots that I own. The logo has somehow fallen off one of the boots and I would like to have my shoe repairman replace it. He suggested I write to you and that one would be furnished so that my boots can once again match.

    Attached is a picture of the boots as they are currently. Please send the logo replacement to Dr. Joyce Mehaffey

    Thank you very much for your help in this matter.


    Joyce Mehaffey, PH.D.

    I hope you are able to help me.

  94. Hi Customer Services,

    I was at the Chanel Brompton cross, London store yesterday and the customer service I received was disgusting!!

    I had called up earlier in the day to check availability of the mini square in which was told they had and would hold until end of day.

    I was not fussed in regards to what colour hard ware it was so didn’t ask specifically for that but gave the colour and skin I wanted to purchase.

    I had to rush after work to ensure I made it to the store before closing time at 7pm, upon arriving to find the bag put on hold was not the bag I wanted.
    It was the mini square in lamb skin but I had asked for the calf skin.

    I was already disappointed the bag I had searched high and low for was not here and made a pointless, rushed journey.

    the guy named Kahvid was extremely rude, when I said I called up I was advised it was calf skin and before hanging up I then asked what colour hard ware it was. He then replied saying i had spoken to him and he knew what I said over the phone, in which I replied I knew exactly what I sad over the phone.

    His response in that was then let’s leave it at that! I felt the way he dealt with this was totally wrong and he was very unhelpful!

    I felt he could of been more apologetic and replied with there must of been an misunderstanding let me see if any other stores have it. Instead I had to ask him to check and his response was to go another member of staff to say I do not want to serve her please can you deal with her!!!
    that me very upset and I did not feel that chanel Custer service should be like that!

    the new staff member who served me was fantastic and very helpful, even apologised on the guy behalf!
    when offering me a glass of water tho, another guy brought this out, poured it but then walked off. Seeing this made me more upset as I felt I was made to feel in the wrong as he didn’t want to talk to me to say your water is ready or some sort!

    This included other members of staff, possibly the manger too!

    I left feeling annoyed and bullied by the other member of staffs there!!!

    Please can you look into this complaint and I expect an outcome of some sort in regards to my experience received yesterday!

  95. Hello, I’m looking for Chanel flat shoes from last season..I believe there is no more in store..where can I sent the picture ?? Please response my email..thank you..

  96. I don’t know if you can help me, but I am curious. Found a bottle of Chanel no 5, tester refill in amongst some fragrances donated with an estate to a local thrift store. 100ml eau de toilette marked w clear label on front “tester refill” , cardboard cylinder protective collar, bottom of glas bottle molded w word CHANEL and a number 6 beneath that. Smells great, feel very lucky…. Just curious how old it might be. I’ve found two bottles online that look like it but neither state a date. Very excited and I’m enjoying it. Just curious. Thank you. (Lady at Macy’s perfume counter sprayed a fragrance card so I could compare, but said someone probably swiped it from a place of employment a long time ago because it sounds older, and said I was lucky if it’s not rancid). Thank you for your time. Sincerely, Robin

  97. Dear Sir/ Madam,

    I am writing to show my sadness on the shopping in Chanel shop this morning.
    ( 42 Avenue Montaigne 75008 Paris 8)
    Receipt no: 92038
    (time is 2/7/2016 ,15:27pm)

    I am very upset for the shopping today in your shop in Paris . I have told Your staff that I want to do the tax return by cash and she said no problem with that. After I reach the CDG airport today and line up for an hour , then the tax return department staff said I cannot refund by cash as it was shown “reimbursement by credit card” on the receipt.

    I feel Shocked after hearing that, besides of the wasting of my time, I feel very upset for the issue happen in my favourite Coco Chanel

    I wish to hear from your reply and receive my reimbursement safety as soon as possible

    Coco Chak

  98. I keep writing to ask for a application form and never get an answer from you can you please tell me WHY?

  99. Hi I there two weeks ago I purchased a Chanel Vitalumière foundation from Boots I have used it several times however the black top pump dispenser is broken resulting in most of the foundation all over my make up bag. I would have to say I usually do not have A problem with Chanel packaging but now I have no foundation & an extremely messy make up bag & products!! Did not expect this to happen with such an expensive item!

  100. I have a question to you. I bought a bag from your store (brussels )yesterday. When i came back to hotel. I found somethig wrong at the bag. I will go to at store today to return it. But i saw that this message. Today will be open 12.00 but i have to leave here at 11.00 to airport. How can i return my bag. Pls give me about your policy to return it. Thank you.

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