Contacting Chanel Customer Service Center
Chanel is a fashion company that sells clothing, accessories and perfume – among other high-end items. You can order products online, so there is a customer service department ready and willing to make sure you’re happy with your purchase. Chanel sells items directly and they offer information about where customers can purchase Chanel items offline.
Contact Info:
Phone Contact Numbers
The customer service department for the Chanel phone number is available from 10 AM to 8 PM ET, Monday to Friday or 12 PM to 6 PM EST Saturday and Sunday.
- Customer Service: 1-800-550-0005
Mailing Address
The mailing address is not listed on the contact us or customer service page of the Chanel website, but it is listed in the privacy policy under the Contacting Us tab. You can write to Chanel at:
Chanel USA9 W. 57th St. 44th FloorNew York, NY 10019Attn: Consumer Relations
Official Website
Visit http://www.chanel.com for the official Chanel website. You’ll need to choose your country before accessing the website because Chanel is available all over the world and the website is available in various languages. The Chanel website is a sales site and information portal giving visitors a look into the styles and products available from the company. When you’re ready to order, you can order from Chanel.com or find a local store that offers Chanel products. All products are sent with FREE shipping and a FREE return label.
Customer Service Email
All you have to do to contact the Chanel customer service department by email is fill out the email form at https://secure.chanel.com/en_US/customer-service/contact-us.html or email Chanel customer service at consumerrelations@chanelusa.com. There is also a FAQ page that answers some of the more frequently asked questions.
We chose to contact Chanel about their fragrances. We asked if any of the fragrances were alcohol-free. We’ll update you when Chanel gets back with us.
Our Experience
We expected Chanel customer service to be the best on the planet – as we’d expect from any high-end company. We were thrilled to find you could press 0 when the automated list of options began to have the call transferred to customer service. We’re not sure where Chanel’s customer service center is located, but the automated system and the call center agent both had a strong accent that made it difficult to understand options and conversation. The agent was fantastic when it came to answering our questions about Chanel fragrances. We asked for advice on choosing a floral scent from Chanel. The agent suggested Chance, a young scent offered at an affordable price.
Contact Chanel Customer Service,
My Chanel boots are with Chanel boutique in Kuwait since mid of April for repair.
When they received it from me they informed me that they will send it to Paris to be repaired, and will take 5 months.
Its been 7 months and i did not receive it nor had a cleared answer from them.
I even complained to the manager, but no help been provided to me.
The boots had a defect from the manufacture, the flowers keep falling.
I hope you will solve my problem.
Thank you
Horrible customer service in Toronto. I bought a dress that I had tried on once in the store and once at home. I wanted to exchange it with another style and went back to the store. The size of the dress I wanted to try on was in the window, so the sales clerk showed me the same dress in a different color, but I didn’t like the fabric so I wanted to look for something else. She then told me ” Thank God I didn’t take the one in the window off the mannequin….”
I thought that if I were about to sell a $6,000 dress, I’d take it off the mannequin 100 times and it wouldn’t bother me.
Then the manager told me that she wasn’t going to take my dress back because it was “drenched in sweat”. First of all, I don’t sweat, and second I had tried on that dress twice for a few minutes. There’s no way in the world that there could be a slightest trace of sweat on that garment, but I guess it’s part of her job to try to not take returns. But that can be done without being ignorant and insulting a customer. I was not shopping at Walmart, but I felt like I were. Totally unacceptable from a store of that sort. Next time I feel like dropping a few $ 1,000s on a dress I’ll go somewhere else.
I bought some coco and it does not smell right. I have used you product for years. This is the only perfume that I can were. I get real bad migraines and I don’t with coco. My mother has worn NO 5 for as long as I can remember. The story Macy will not take it back it is over half full. What can be done. Please help me . It is the 3.4 oz coco perfume.