Contacting Centurylink Customer Service Center
Centurylink is a cable company that offers broadband, cable television, home security, Verizon wireless and home phone service. This is one of the few companies that offer such a vast array of services from one company. Services are available for residential and commercial customers. In order to access customer support and contact information, the visitor to the official website must enter a zip code within the Centurylink service area. We entered the zip code for the headquarters in Monroe, Louisiana – 71202.
Phone Contact Numbers
If you need to contact a Centurylink customer service representative by phone, you can use one of the verified customer support phone numbers listed below.
- Residential customer support: 1-800-201-4099
- Business customer support: 1-800-201-4102
- Internet residential customer support: 1-800-788-3600
- Internet business customer support: 1-800-786-6272
- Security customer service: 1-800-256-3352
- High-speed Internet customer service: 1-800-788-3600
- Wireless customer support: 1-800-201-4099
- Corporate headquarters: 1-318-388-9000
There is a customer service mailing address listed on the support page for Centurylink. There is also a billing address for customers who want to send their payment by mail.
Attn: Customer Service
100 Centurylink Drive
Monroe, Louisiana 71203
P.O. Box 6001
Marion, Louisiana 71260-6001
You can visit the official website for Centurylink at https://www.centurylink.com. Some of the available options require you to enter a zip code. Based on your location, you may be offered different bundles and packages. New customers can request service, existing customers can change service or order new service and access their account for billing purposes all from the main website. You can also find out more information about Centurylink as a business from the main website.
Customer Service Email
There is no email address for customer service – but there is email information for the media and regulatory departments. Customers may be able to access the customer service email address after logging in to their online account with Centurylink.
When we called Centurylink customer service, the automated response system was easy to follow. The options made it easy to contact the customer service representative without any unnecessary options. When the customer service representative answered the phone, the English speaking rep was polite and extremely helpful. We were pleased that the customer service rep answered the call within one minute. We asked about the availability of service and customer care resources. The Centurylink employee guided us through the entire process without hesitation. Since we did not have access to the company email contacts, we directed all relevant questions to the customer service representative.
We had a positive customer service experience when we contacted Centurylink. Was your experience similar or did customer service not answer your questions and concerns? Let us know your thoughts.