Contact Centurylink Customer Service

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Contacting Centurylink Customer Service Center

Centurylink is a cable company that offers broadband, cable television, home security, Verizon wireless and home phone service. This is one of the few companies that offer such a vast array of services from one company. Services are available for residential and commercial customers. In order to access customer support and contact information, the visitor to the official website must enter a zip code within the Centurylink service area. We entered the zip code for the headquarters in Monroe, Louisiana – 71202.

Contact Info:

Phone Contact Numbers

If you need to contact a Centurylink customer service representative by phone, you can use one of the verified customer support phone numbers listed below.

Mailing Address

There is a customer service mailing address listed on the support page for Centurylink. There is also a billing address for customers who want to send their payment by mail.

Centurylink

Attn: Customer Service

100 Centurylink Drive

Monroe, Louisiana 71203

Or

Centurylink
Attn: Billing
P.O. Box 6001
Marion, Louisiana 71260-6001

Official Website

You can visit the official website for Centurylink at https://www.centurylink.com. Some of the available options require you to enter a zip code. Based on your location, you may be offered different bundles and packages. New customers can request service, existing customers can change service or order new service and access their account for billing purposes all from the main website. You can also find out more information about Centurylink as a business from the main website.

Customer Service Email

There is no email address for customer service – but there is email information for the media and regulatory departments. Customers may be able to access the customer service email address after logging in to their online account with Centurylink.

Our Experience

When we called Centurylink customer service, the automated response system was easy to follow. The options made it easy to contact the customer service representative without any unnecessary options. When the customer service representative answered the phone, the English speaking rep was polite and extremely helpful. We were pleased that the customer service rep answered the call within one minute. We asked about the availability of service and customer care resources. The Centurylink employee guided us through the entire process without hesitation. Since we did not have access to the company email contacts, we directed all relevant questions to the customer service representative.

We had a positive customer service experience when we contacted Centurylink. Was your experience similar or did customer service not answer your questions and concerns? Let us know your thoughts.

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Rating: 1.7/5 (27 votes cast)
Contact Centurylink Customer Service, 1.7 out of 5 based on 27 ratings
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39 Comments on “Contact Centurylink Customer Service
  1. Phone-in customer service sucks. I called to report residential line noise—hum and static—sept 24th and still NO repair/contact of any kind. Can hardly hear anyone when they call. Can anyone direct service to 850-997-1201 ???????????????

  2. I had phone and internet service with Qwest/CenturyLink for the past nine years. I have used the “vacation” service each year. I called CenturyLink to reactivate the account to the same service I had in April 2012. It has been a ridiculous experience! There must be a way of putting the service on “vacation” rate and restoring the service to what it was without a long and very unsatisfactory phone call. After all this frustration I have no assurance that the service is restored.

  3. God Bless you !!
    Brian F …was Awesome and Utmost Professional !! Now i can “Deploy” (for the 5th time)….and know that my family will be taken care of while im gone> TOP NOTCH COMPANY!!—Thank you!
    MSGT D Terry ..
    USAF Boise, Idaho.

  4. I have had my phones stop working about 4 times in the last 3 or 4 months. I have called for service every time and it takes at least 15 minutes to ever speak to a person. That is IF you are lucky. The last time they sent a guy out, he sait it was my telephone, charged me $95.00 and left without leaving any way to call him back. Within a day of him being there, my other 2 lines went dead again (fax and credit card machine). These are not hooked to my telephone(which is brand new, by the way). They come and go and I am losing business because my phones will ring and I can’t answer them. I can’t cash out a credit card customer because the line goes dead. I cannot order supplies because my fax machnine line is dead. This happens every couple of weeks, and you guys say it’s not your fault. Who’s fault is it??? I think it is mine because I trust you to keep my phone lines working. You could care less and do not belive me when I call for repairs. Unbelievable. I am NOT paying the $95 that you charged me for doing nothing, and am planning on filing a complaint with the ATTY. Gen. office if you persist in charging me. I need a new phone co. and will get one as soon as I can contact one. Shame on you for your lousy service and expert dodging of customer complaints. Do you think we just make this up because we have nothing better to do?

  5. I receive a small pension check from Century Link but that does not give you the right to continously call and harrass me about bundling services that I am not interested in. If you continue to call, I’ll file a complaint with FCC. No means No!!

  6. Customer service is a FAIL. First the lady was rude and talked to me like I was a child. Second the Internet goes out every so often. So I do regret ever signing up for this service and I have been told that they weren’t very good at all. But you learn from your mistakes.

  7. I had a wireless receiver installed and am very pleased with it , however I need the Wi-Fi security code on the receiver as I tried to get on the internet on laptop but cannot as It requires the security key. I was told it was on the bottom or back but that did not work. Help !!`1

  8. worse company ever! do not sign up for internet for sure. not only is it slower they they say, but it only works 50% of the time and on top of that they kept raising my monthly payments for no reason or without even telling me i then canceled service and told them i was not going to pay them for there horrible service. then 3 months later i get a call from a collector telling me i owe them $200 i am for sure going to be talking to my attorney about this one!!!

  9. tried to pay my bill..u have done updates on the site. and now the payment links dont work…so i guess i will go back to snail mailing my payments…no its not my pc…every other site i go to works just fine….Cheryl

  10. CenturyLink Issue – Refusing to correct bad billing – Refusal to put verbal agreements made with their staff in writing
    I asked for a confirming email from all staff I spoke with – ALL told me they were not allowed to send confirming emails – 11/27/12 group All agreed “my account notes” stated my bill should be 49.24 including tax but … was told they could not send an updated/accurate billing statement for Nov. 2012 – I requested a note be placed on my account stating “I refuse to pay bill until I receive billing with the correct amount”
    – Billing for internet & telephone – basic phone only, NO add-ons & lowest DSL @ 1.5m $58.77 Jan – July 2012 $59.48 Aug 2012 $59.24 Sept 2012 $64.36 Oct 2012 ( Paid $49.24 Per Brandi ID 79187 on 10/23/12 $69.36 Nov 2012
    Summary of contact with the following CenturyLink staff – Note: I’m missing the employee name & ID on the May & August calls
    1) called in May about $5.49 Router charge – was told it would end in July when my 2-yr contract ends)
    2) called in Aug $5.49 Router charge not removed from bill – called was told “whoever told you that was wrong” However a goodwill credit of $5.00 would be applied to my account starting in Sept
    3) 9/26/12 Erica ID 67084 billed 59.24 – promised 5.00 credit for router fee effective on October billing she couldn’t apply to Sept.
    4) 10/23/12 Zack ID 1123231 Total bill 69.36 – got 5.00 credit .. but .. bill is now 64.36 escalated complaint Brandi ID 79187 – she promised 20.00 credit .. told me to pay 49.24 on October bill (I did) & November billing would reflect the new rate of 49.24 (it did not)
    5) November’s bill arrives – 11/27/12 Christine – ID 1121259 @ 10:45 escalated to supervisor Shannon – ID 765 @ 10:51 escalated to supervisor Elizabeth – ID 88631 @ 10:55 asked for her supervisor – was told there is no-one higher I can speak with. She has placed it with the Resolution Group – they will be in contact with me – usually 2-3 days.
    I kept escalating to the next supervisor because of their refusal to provide written documentation of our verbal agreement(s) and their inability to provide an accurate bill. Whenever a verbal agreement is reached I have to rely on their staff to put a note on my account .. NOT ALL DO .. which is why I now request/require written documentation.

  11. Need a Fax # to change name on account do to death
    of my husband need to put it uin my name. have death certifcate to fax

    • I get calls daily and all hours from a fax machine
      with number 952-346-3700. this number references to a number in Minnesota associated with Century Link.
      If this is yours please email me with your 1-800.

  12. I would like to know what happened to the reward card we were supposed to receive according to an e-mail we received fom you on sept.04,2012. Thank you for your help.

  13. I realy gatta say there the wors darn company ever they wont fix any thang they do rong 95% of the time my internett dus not work the outher 5% ist slow and freezes up dont even try to call there so called custemer servis is a bunch of B.S. they over charge rayes your bill at any given time and bend you over with no vasoleen. Centrylink YOU SUCK and need to be shut down a sap im wrightin congress on you ty fore crappy servess and ripping me off jerks

  14. I cant beleeve this you a holes r screwing me every way you can this internett is crap your servis sux 200 dollors if i drop your sucky a holes man scrue you

  15. Gail Curto

    I disconnected service for phone and internet October 24. The modem was sent back. Final payment of $182 was made also.
    I received a bill in November and unfortunately paid $115 by mistake.

    I expect my payments to be refunded and NO MORE bills.

  16. i am going to tell you how it is-i have had a stroke which screwed up my right hand-i have always paid my bills usually paid ahead-i called ahead to pay my bill by credit card-they told me i would have to pay a charge-i really think since i have trouble using my hand and always pay my bills shows me you don’t understand customer service-i hope you never have a stroke because god help you karmas not nice

  17. Well, I can see I’m not alone. In the nine (or more) years I have had Centurylink (once Qwest)and have paid my bill with my bank bill pay option I have never been billed a late charge except now for the past few months I’m waiting for them to contact me with a solution to the problem of my SS check arives on the third, they said it’s ok as long as we have it before the next bill cycle (the 10th) and all WAS well for years, what the heck are people doing without a phone because Centurylink is just unreasonable, not customer service oriented, very rigid, I guess no grace period, this is very unlike practically any other business I deal or ever have dealt with. I’m old and we really are unused to being rudely and very shortly treated. I pity the young people entering the fabulous world of “time to pay the bills” if this is what they are going to get? Are they mad because we reelected out President Obama?? What is the problem with their customer service??? It is not well, not well at all!!!

  18. “When we called Centurylink customer service…”

    You could have knocked me over with a feather! I did not know that they have a customer service department! I thought they only have a sales, sales, sales, service department, because when I called the automated service (that you liked so much) it never gave an option of asking a simple question, such as: did you slammed me? Lucky you!

  19. So now our rates are raised again.These rates are astronomical.Century Link openly advertises its’ aggressive business practice,in particular to gain new business.You have forgotten those of us who have had your services over time.You do not recognize a need for those who are elderly and/or on fixed incomes.The packages you offer are under the guise of what you think we want or need;why do we not have the ability to choose the shows we are most interested in and not pay for all the garbage?
    I’d be willing to bet that no one from your company will respond to these comments;could greed be the reason?

  20. centurylink is a kind of un satisfaction company for me. Becouse i observe many poeple are crying ,what i mean is sending bill with out service,poeple pay the bill suden stop service,and when poeple try to meet them by phone no giving acurate answer.soooo

  21. I gotta say the customer service is terrible. Went on vacatin for three months & put our service on vacation mode.While on vacation our lap tops lost email service & needed to be reactived we were told by customer service.
    Well to make a long long story short we talked to “several” folks for hours & got a lot of why’s & why nots. Not inpressed & will be changing carriers when i get back. Century Link—NO!!!!!!!!!!!!

  22. Century Link customer service is truly awful. The wait times are way too long and more than once, the associate has been rude, condescending and unprofessional. Oh, and they didn’t resolve the problem. I think Century Link makes up charges in your bill just to see if some poor sucker will actually pay it.

  23. worst internet service ever. last time they checked I was only getting 40% signal. It always goes out at the worst time and just sucks alltogether. do yourself a favor and stay away from centurylink, they suck at everything.

  24. I had my direct tv bill put on the century link bundle package boy was that a big mistake. Century link is number one in giving the run around. As long as they get their money they could care less about the Direct Tv customers. My tv was shut off because they failed to pay direct tv , well they were supposed to turh it on within 8 hours, here I am three days later and still no tv called several times and they are trying to wipe their ______ woith Direct tv, total B.S. been trying to get a human on the phone and when I finally do he tells me to call back between 6 and 8 am, and I can resolve the issue, I call and the machine says they are updating, GO FIGURE. If there was another company for phone service I would get it. I will disconnect their service as soon as I cantlk to human. Century is a horrible ccmpany and should be ashamed of themselves.

  25. Browsing the web, when I saw a too good to be true promotion for centurylink’s internet, looks like I was completely right of my intuition. It was an easy setup with a customer support member. After days of receiving my modem for, the package requested I not hook up the modem before said date; December 17, 2013. It is now December 22, 2013 my modem has been connected since said date and still no service. I’ve tried in my best efforts to get in contact with any support from centurylink online and through 1-800’s but to none avail. To future centurylink customers, do your homework, do not get this service unless you enjoy getting fucked over in different positions. Walk away now!

  26. No customer service at all. I went to the sales office and I received the modem to start my internet service i called several times and nobody show up after 2 weeks of waiting I decided to cancel the service then they sent me a bill for $200 dollars for early termination?

  27. I have been rying to access and pay my bill for almost 1 hour !1No help> forgot password ,etc it wasn’t sent

  28. Worst company I have ever delt with. Signed up for phone and internet in July and still the phone does not work. They sent an outragous bill expecting me to pay when I still do not have working phone and work has not been completed. Have ask to speak with manager and they will not come to phone. When you do call you are on hold forever. If my service does not work I do not owe. I want their equipment out of my house.

  29. Sory my english is very poor, but when I talk to Century Link costomer service they do undrstand me. In May 2014 I make the bigest misteke and bundle my account. I have nothing but the problems with this account. Every time I call they say everything is bundle properley. Today I call 1-866-642-0444 and want some answers.I try talk to superviser name Chuck and his voice was train to sund to be very frendley but i can hear the SARKAZM in his vice.I only want costomer service to investigate my accunt from May to today and get the proper billing for the 3 months I have service with Century Link. I just want to be a happy Century link costomer,At this moment I wish I never start duing business with Century Link. I hope you will see in your record how many times I call to Century Link COSTOMER SERVICE.

  30. Wow! I had no idea a company could be as bad as this one but now I see it is not just me who is having so much fun dealing with this incredibly worthless monopoly of a business. I can’t even begin describing the problems I have had in the last two years of having to disconnect my lanline with these idiots only to have to reconnect as there is no other service in my area. They are so irreponsible and worthless. I am not paying my bill as my lanline goes down every time it rains and they never send the service folks out to fix it. Incredible!!!

  31. Trying to get through to report a phone line problem is so hard. You people need to have a more stream line repair number. After dialing the main customer service number for repair, I am required to press 1..press 2…press 1. Them I am asked som other questions. Finally, after getting a tech, I am asked so many other questions. All I know is that one of my lines is not working and need someone to repair it. We have problems often and know the drill. Thank you…not happy with how to contact you folks.

  32. I am very frustrated with the level of service I have been given related to an issue with our phone and Internet service. These dates may be slightly inaccurate, but the general information is correct. Moved into our new home 14 months ago. Started Century Link phone and internet. Great service “RZ” was tech. He was great. No major problems with service. Only issue was that the Century Link line across the street (connection to our home) was left above ground. As of two months ago, lots of construction in our area. Trucks and heavy equipment crossing line. Above ground line a concern because it has been moved from property to sidewalk and back more than once. Called about a month and a half ago (overseas agent). Was assured line would be buried in 2 weeks. Nothing happened. Have made four calls since the first. Each rep guarantees that problem will be resolved. As of today, no resolution. Today, 10 ton trucks, backhoes and tractors have been working in the lot. Backhoe came within four feet of line. My last two calls today were to a repair rep and a corporate customer service rep. The latter just told me to be patient; the area supervisor had been notified and would most likely be out today. I mentioned that none of the five or six reps I had talked to had ever called or emailed me as to the possible resolution. The corporate rep told me that is way it works. No updates or possible resolution notifications are made by Century Link. Lastly, during one of my first calls, I was given a ticket number. I called to find out the status. I was told it was closed. I asked for the resolution info. I was told there was none; it was just closed. Finally, I have been a phone customer for over 40 years. Except for a year and a half when we could not get service through your company, we have had Century Link internet service. If there is a break in the above ground line, and we are without service for more than a day, we will discontinue service. Our jobs depend on internet and phone service. Steve Winn

  33. Follow-up to my narrative above. Trevor in Omaha has contacted me and it appears with his help, we may be able to resolve this issue. He seems to know what to do, to get the right people involved.

  34. Century Link does not have a Customer Service Department, at least they don’t have one that works. If I ran my business this way, I would be out of business.

    I called on Friday, October 3, 2014 with our computer not working. We called to disconnect our land line and no one during this conversation told us that if we did that, our internet would be disconnected also. Very poor communications!!!!!!
    We asked to have the internet reconnected and were told it couldn’t be done until the next Tuesday. He also explained to us the new fast speed fibre optics that would be available in our area soon. We went over all the details and were told in order to do that we needed to pay a $65.00 charge on the books from a
    disconnect way back in 2011.
    First of all, we never disconnect our service, we put it on vacation. (One year we ordered the vacation, and on our return we find that you disconnected us instead, we were reconnected with no charge as it was your error, not ours). Second of all, we have never been notified of this charge . . . . never seen it on a monthly statement and why four years later you want us to pay this charge. We were told they couldn’t/wouldn’t do anything until this charge was paid. To get our service up and running, which we need for our business, we paid it on a credit card and were told we could take it up with the credit department.
    A service technician did come on Sunday, not Tuesday, and got our internet service running. He also found there were chewed wires at the main box, repaired them, and our internet is working.
    We have made several attempts Monday thru Wednesday to contact your Customer Service Department about this charge . . . . being on hold for 30+ minutes is totally unacceptable and when someone did answer, they needed to transfer us and we were then disconnected. I have recorded 6 attempts to contact you with no success, and have more productive things to do with my time than sit on hold.
    If we do not get this resolved, we will be seriously looking at changing providers and not staying with Century Link. We have been with U S West for years, both in Minnesota and Arizona, and never had such terrible customer service. We are ready to contact the BBB. There are other options, and right now they are looking pretty good.

    Our account information is:

    David Schmit

    We look forward to hearing from you regarding this matter.

    Dave Schmit

  35. Our business line has a hum on it. It’s Thursday and after an hour spent slogging through the CenturyLink phone system and waiting on hold, my repair is now scheduled…for NEXT Wednesday. In the meantime, we’re trying to run a business without a phone.

    CL people (if you can get hold of one) are great but their telephone communications system is awful, as is their time to repair.

  36. This so called company is run by unprofessional no couth underminded lying representives that B.S that give you run around nothing gets accomplished very unorganized. I see this going company down the tubes. Look out .DISH here i come i am going to make it a point to campain not to sign up with this company.

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