Contacting Cenlar Customer Service Center

With more than 100 years in the financial industry, Cenlar focuses primarily on subservicing. The subservicing industry allows customers to make payments directly to the company, Cenlar, instead of an outside financial institution. Cenlar in turn make mortgage payments to the lender as well as make insurance and tax payments. The subservicing company also performs all collection duties, up to and including foreclosure procedures. If you are a current customer or need additional information prior to using the services provided by Cenlar, reach out to the customer service department by phone, email, traditional mail or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

• Customer Service: 1-800-223-6527
• Corporate Headquarters: 1-609-883-3900

Mailing Address

Cenlar Corporate Center 7 Graphics Drive, Ewing, NJ 08628

Or

Cenlar Operations Center 425 Phillips Boulevard, Ewing, NJ 08618

Official Website

Customers visiting the official Cenlar website http://www.cenlar.com/ have the opportunity to learn about loan services. The website also features information relating to branded services as well as subservicing services and transitioning your current mortgage to Cenlar.

Social Media

The only social media account we found online was LinkedIn. This could present a problem if you needed to connect with the customer service department. We did not see interaction between the customer service department and customers. If you reach out to Cenlar through LinkedIn, you may not receive a response in a timely manner.

• LinkedIn: http://www.linkedin.com/company/cenlar-fsb

Customer Service Email

You have the opportunity to connect with the customer service department through the various customer contact forms. You can connect with the sales department or the general customer service department. We sent a message to the customer service department asking about the hours of operation. We explained this information was not available on the website. After sending our message, we received an automated response from the customer service department. The message stated a customer care agent would reply to our concerns within 7 to 10 business days. We recommend not including account information in your email.

• Customer Service: customerservice@loanadministration.com
• Sales: http://www.cenlar.com/contact-us/speak-with-a-sales-representative/

Our Experience

We called the customer support hotline and encountered a lengthy automated response system. After listening to the available options, we had to select zero (0) to reach the operator. The operator in turn transferred the call to the customer service department. After waiting approximately three (3) minutes, we reached a live agent. The agent was knowledgeable about products and services. The overall experience was better than expected. Were you satisfied with the outcome of the service? Take a minute to share your thoughts with us in the comment section.