Contact CBS Customer Service

Contacting CBS Customer Service Center

CBS is a television broadcasting channel and corporation. The channel carries a variety of family shows, reality TV and news programs.

to leave a comment about your customer service experience.

Contact Info:

Contact information for CBS is limited, at first glance, to an email form on the main contact page. You can find additional contacts, including the CBS phone number, on other pages of the website or external sites.

Phone Contact Numbers

There is no CBS phone number for customer service, but there is a phone number for the corporate office and investor relations.

  • CBS Corporate: 1-212-975-4321
  • CBS Investor Relations: 1-877-227-0787

Mailing Address

There are one mailing address for the CBS corporate office, but you will not find an address for CBS customer service.

CBS Headquarters51 W. 52nd St. New York, NY 10019-6188

Official Website

If you’re interested in the CBS broadcasting station, you can visit the official website at http://www.cbs.com. If corporate is more your style, visit http://www.cbscorporation.com. The broadcasting website offers visitors a look at upcoming programming, including special events and a means of contacting the station via email. Social media pages for each show are listed at the top of the show’s information page.

You’ll also find a detailed CBS store on the official website. The store sells CBS merchandise and show-inspired pieces. For instance, you can order a jumpsuit like the one’s worn on NCIS from the CBS shop.

Customer Service Email

The main means to contact CBS by email is to use the contact form on the website located at http://www.cbs.com/info/user_services/fb_global_form.php. This contact form to choose a general topic or a specific show as the topic. The form is simple; requiring only your name, email address and message to send. We sent along a message requesting customer service information for the CBS store. We’ll definitely tell you how long it takes for customer service to respond and how well they answer our question.

Our Experience

The CBS Corporate phone number is a live number directly to the CBS switchboard. The operator answered the call at 6 seconds, which means there’s no waiting time to worry about. We asked about ordering transcripts from news broadcasts. The operator told us we could call 1-800-777-8398 to order transcripts. She also told us that transcripts were available online free for most news shows. There is no specific page on the CBS site for transcripts so she said it is easiest to search for transcripts by name.

1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 1.00 out of 5)
Loading...
Write A Review
42 Comments on “Contact CBS Customer Service
  1. Please keep on Golden Boy it keeps getting better every week!!! Chi McBride is so good

    there is so much garbage on can’t believe you would even consider canceling this show!!

  2. What are you doing ??taking some shows off, putting on others I am totally frustrated ,referring to CORONATION STREET , IT WAS ON AT 7.30PM ,THEN HOCKEY TOOK Over, THEN YOU PUT IT AT 3PM ,SOME OF US HAS TO WORK ,THEN AT 12MIDNIGHT,I STAY UP TO WATCH IT AT midnight, then it’s not on , another show has taken it’s place , just to let you know I pay for the channels I want to see , and really don’t appreciate how you just can change ,on the TV,the name is showing ,but the show is not what’s on. very very frustrated viewer.which tells me your company does not give a ———- thank you !!!!!

  3. I just finished watching Big Brother. It was a struggle to watch after the 1st episode. Is it time to end the show? I cannot believe the comments of Aaryn or whatever her name is as well as the other comments about Asians, “queers”, etc.. I am so very disappointed you have not removed this ignorant racist. She didn’t even know what 9×3 equals. So much is wrong with this season and CBS for allowing it. Aaryn should be removed and filmed so we can see her ugly response and then have her brought out to Julie and watch her smile and cry her way out of her obvious hatred for others different from herself. I am sure your legal team has checked what you can get away with and this is why you are allowing this, I wonder if you cannot be sued for allowing this. I am so disappointed. Been a fan from the beginning. Last year I thought you may have jumped the shark with this show, now I know you have as far as I am concerned.

  4. Get rid of “Pretty Boy Lonnie” from CBS 2news in NYC. He makes me puke every time I see him on the news for weather.
    It’s all about him I.I.I. I said this, I said that’ etc etc etc. He’s nothing more than a soap opera actor!!! Show his degree as a Meteorologist such as other weather folks on all channels then I may consider watching CBS 2news again. Untill he’s gone I’m gone as well as TWC with you dopes!!!!!!

  5. My reception of CBS has been locked due to negociation breakdown with Rayccom. My zip code. Is 85716, Tucson, AZ. Put us on the list of unhappy people. My husband and I are further aware that CBS is having the same problem with Time Warner in many large metropolitan areas . The only people being harmed is the customer,at what point did the customer come last. We are unable to watch our regular scheduled programs forcing us to seek other entertainment on ABC, NBC, TNT ect. Ultimately you are only hurting yourself.

  6. CBS you suck how dare you charge time Warner cable millions of dollars. You were fine before you guys are so greedy. All you want is money but instead you have thousands of people hating you and im one of those people. In my own words “CBS sucks I hate CBS”!!!!!!!!!!!!!!! P.S this so stupid u started this feud.!

  7. As a viewer–with no current ‘industry’ connections–and one of the current ‘1%’–those of us who are being penalized by the childish CBS/TimeWarner p***ing contest–I find myself wondering how the cost of all the full-page ‘they started it’ ads CBS is placing in newspapers will be passed on to us? And how will CBS amortize the lost revenue?
    And are you really willing to risk the fall ratings and November sweeps?
    It is ‘show business’, have you decided this part of the demographic is worth losing forever? Remember, there are other shows on t.v….
    A pox on both your houses!

  8. CBS your an unbelievable money hungry corporation. not only do you push customers out because you want more money through the cable system, you charge us through amazon to see full episodes. no other service does this other stations have full episodes free. so its going to cost about $10 per show for that time warner customers missed, just to catch up.
    your just greedy! shame on you!

  9. Finally “Teach”, a real life program about teachers. Thank you for showing the ups and downs,the failures and successes, the late nights and early mornings, the countless tests that do not score what’s really going on in the class, but making us accountable anyway. We teachers applaude you.

  10. After watching 2 wks of the US tennis open I was unable to watch the final men’s match because my local cbs channel which is WRDW channel 12 in Augusta Ga decided to air it on their sister channe MY 12 which is not available on direct tv which is my server. You would think that the biggest tennis match of the year played in our country could be viewed by all TV customers. I am a big tennis fan and needless to say I am really disappointed that your network has let so many people down.I am not surprised withchannel 12 as they are always screwing up but this took the cake.

  11. As long as you insist on putting Assad on your screen – with the fawning and drooling over him —-of course, he IS a murderer, a despot, a liar, a dictator, an enemy of the people ———-you have lost me as a once loyal and admiring audience. It is hard to believe you consider yourself true journalists. What an insult to those of us who think of the other Hitler’s of this world and how an ill advised press tried to place them in the ‘people to be admired’ catagory. You insult my intelligence, my sense of history and my basic realization that you are harming all that is in the best interest of the United Stated. You deserve your falling ratings.

  12. Why are most of the scenes in NCIS filmed in the dark. This is one of my favorite shows which I have just turned off recently because I can’t even see the actors . Is this a fad ? I am 83 years old and have difficulty trying to see the scenes . Oh for the “good ole days ” when there was very little background music and everything was made in the daylight .

  13. We love watching. CBS, however, we have a real problem when the Broncos are playing and CBS is in charge of televising the game. We do not get your program at that time . The screen is either pixeled or it states NO SIGNAL.We have a very good reception of CBS anytime and any day except during the football game. Is someone blocking Your signal? Please ,check it out and get to the bottom of it. Thank you, Rosie

  14. To Whom It May Concern,
    This email is in regard to the references made to suicide on the various sitcoms of your network. I am a survivor of suicide. My son took his life 3 years ago using a gun which makes me quite sensitive to the hand gestures of a gun to the head, jokes about killing selves, and the total disregard for the seriousness of suicide.
    Statistics show that every four minutes a person commits suicide. You may also be amazed to learn that the trauma caused by losing someone to suicide is equated to the trauma experienced by a victim of a concentration camp.
    My purpose is to create awareness to the insensitive nature of the media. Please consider approaching other possiblies to express the frustration or other feelings of a character on the sitcoms shown on your network.

    Thank you,
    Cindy

  15. I HAD RECENTLY GONE ON LINE TO PURCASE/SEND FLOWERS IN CELEBRATION OF MY NEPHEWS 1ST CHILD. I SADLY USED FLOWER DELIVERY EXPRESS BASED OUT OF MICHIGAN. I WON’T GO INTO THE DETAILS BECAUSE IT WON’T MATTER TO CBS AND I DID POST ALL THE EVENTS ON YELP – HOWEVER ON THEIR WEB PAGE THEY HAVE THE CBS LOGO STATING CBS IS ENDORSING THEM AS THE BEST DEAL. GIVING THE IMPRESSION CBS FINDS THEM TO BE A GOOD COMPANY. THEY ARE NOT AND HAD I READ ALL THE OTHER AWFUL COMMENTS ABOUT THEM BEFORE I PURCHASED – I’D NEVER HAVE CALLED THEM. CBS NEEDS TO GET THEM TO TAKE YOUR GOOD NAME OFF THEIR WEB PAGE. I’M OUT $77.00 WHICH MAY BE PENNIES TO SOME – BUT IT ISN’T TO ME. I DON’T BLAME CBS IN ANYWAY OF WHAT TRANSPIRED. I JUST DO NOT WANT ANOTHER PERSON TO BE CHEATED AND DISAPPOINTED BY THIS COMPANY WHO IS IMPLYING CBS
    IS GIVIGN THE PUBLIC THE “NOD” TO USE THEM.

  16. Correct me if I’m wrong…CBS is the lowest in the ratings of the big three (WJLA & NBC) and we have to hear about the snow storm the next 2 hours. Really! It’s not fair when I enjoy watching Gayle King, Charlie Rose & Nora O’Donnell on CBS Morning News. You are forcing me to turn to the other networks. Does the viewers matter, do we have a say so? This happen before; if you are going to give us a weather update every 30 mins when our regular show is in progress, what’s the purpose of additional coverage? We get it… snow storm shut the DMV down, the Fed Govt and all local governments are closed along with all local schools. And roads are terrible…please stay home. What more do we need to know? Think ratings people…

  17. this is not right I come home on Sunday nites and I never get to watch the full episode of The Mentalist because it’s always ran over on my DVR because of Good Wife or something has ran over. It is un real can you fix this it is stupid should I have to Wat wait 48 hours to watch it on demand primetime I expect the program to run the time that is supposed to run it is ridiculous the time is crucial Run is a time and space to run and then during the show I get beaves and I can’t watch show for weekly testing every Sunday night so half of the program is beeping through ETAs required weekly test for a 15 minutethat is very stupid to me because the time I’m watching it is very irritating in stupid can you please fix this there has been going on for months now thank you……

  18. Please update your iTunes app, because the audio is terrible not to mention the availability of shows to watch are a week or so behind. I the audio sounds like you’re listening to something in a tin can. The NBC and ABC apps are far more superior.

  19. How can we get the last half hour of “Face the Nation” in the seattle area? So frustrating not to be able to get the panel’s discussion.

  20. I sure wish that CBS would cut down the volume of the background music on your 1 hour citcoms. It is almost impossible to hear what the actors are saying. It make a person want to find a different channel to watch and a different series to follow. Examples are CSI, CSI Miami, Person of Interest, Good Wife and more. Other programs like Surivor, Amazing Race and morning talk shows are just fine.
    PLEASE CUT THE NOICE

  21. I have been a lifelong educator and learner and I take objection to the title of your new show “Bad Teacher”. Teachers are highly trained professionals who have been underpaid and overworked forever. To create a show with that title and a “ditzy” blonde behaving inappropriately sends a wrong message to the students in today’s schools. Students need a role model that encourages them to be lifelong learners and to respect the teachers who have devoted their lives to their careers. I will not be watching this show and I hope the ratings are low and that it is removed soon.

  22. The price is right for many years and we are watching the demise of a great game show, since Drew

    we have been watching

    the Price Is Right since it’s inception and is really ridiculous the was you encourage the contestants to act and scream and act like idiots. I say bring back Bob Barker down with Dew Carey

    caey has taken the helm

  23. The price is right for many years and we are watching the demi
    the Price Is Right since it’s inception and is really ridiculous the was you encourage the contestants to act and scream and act like idiots. I say bring back Bob Barker down with Dew Carey

    caey has taken the helm

  24. the Price Is Right since it’s inception and is really ridiculous the was you encourage the contestants to act and scream and act like idiots. I say bring back Bob Barker down with Dew Carey

    caey has taken the helm

  25. the Price Is Right since it’s inception and is really ridiculous the was you encourage the contestants to act and scream and act like idiots. I say bring back Bob Barker down with Dew Carey

  26. We have been loyal watchers of the price is right all of the contestants scream an jump around like a bunch of low lifes that they are. PLEASE BRING BOB BARKER BACK

  27. I am trying to download Big Brother live feeds. On the first page it is asking for name, address and Promo Code (Coupon Code). I don’t have a Promo Code (Coupon Code). How do I obtain one?

  28. I watch cbs action all the time can’t get enough of it,but the last two weeks recordings have no ends I think it as todo with the last programme running over it’s time. Please can you help

  29. Dear Customer Service rep, I was most disturbed this week when my favorite shows that air on Tuesday nights were preempted by non other than a NY Yankee ballgame. Why do this especially when they have their own network -YES. T really like NCIS,NCIS.LA and Person of Interest.To quote a popular Broadway play title, ‘Damn Yankees’!

  30. Would it be possible to improve the sound on Elementary? I feel We miss a lot of what is being said. Their accents are bad enough, but Lucy Lu speaks so soft as well. It is such a cool show, what’s up with this problem.

  31. THIS IS THE FIRST TIME I HAVE EVER WRITTEN TO A TV SHOW BUT I MUST BECAUSE 60 MINUTES THIS PAST SUNDAY WAS SUPERB! FOR MANY YEARS, IT IS NOT SUNDAY UNLESS WE SEE 60 MINUTES. YOUR TOPICS, FEMA, INSURANCE COMPANIES, LUMBER LIQUIDATORS, ETC. WERE EXCEPTIONAL. YOUR EXPOSZAY WAS COURAGEOUS IN SUCH A CORRUPT WORLD. AS LINDENHURST SANDY SURVIVORS, OUR STORY NEEDED TO BE TOLD. WE HAD FLOOD INSURANCE ON OUR HOME FOR $180,000 WITH FEMA AND ONLY RECEIVED $70,000. OUR HOME WAS A TOTAL LOSS AND THE ARCHT, SAID HE DOES NOT KNOW HOW IT DID NOT COME RIGHT OFF IT’S FOUNDATION AND WASH INTO THE GREAT SOUTH BAY.

  32. What the heck are you people showing on channel 5 nudity are you stupid there is children out in this world still idiots and gays and woman marring woman on TV what the heck Sodom and Gomorrah was destroyed because of that don’t take our Country down to that level with you in ability to create new things for our future generations

  33. I want to register my disappointment that CBS always allows the Sunday evening 60 Minutes to run over and only show half of Madame Secretary. Madame Secretary is one of the best shows this season on CBS.

    I realize the sports shown previously will never be cut, so,why show all of 60 Minutes and cut Madame Secretary. We get enough news all the time.

  34. I’m probably speaking for thousands if not millions of mostly men but some women who would love to see Cote de Pablo and Archie Panjabi as partners of some kind tracking and removing ISIS terrorist. It would be a win win for everyone.

  35. Hey, originsl NCIS programming in Chicago CBS channel 2 has something wrong with the sound…..Please help……WTF……Thanks!!!!!

  36. Quit interrupting and deleting portions of scheduled programs to beat your competitors with nonemergent news as you did two days in a row with Supreme Court decisions. This is RUDE and selfish and not in the best interest of most viewers. These news stories will be everywhere soon enough and certainly can wait.

  37. I like watching the good wife but I live under an obese loud African American woman who has been playing it all week on demand I tried talking to her about it but she just keeps replaying episodes she seems to be characterized as a loser could you please take “the good wife” off of Comcast’s xfinity on demand list thank you

  38. I have a house in Staunton island and an apartment in Miami the person above my apartment needs to have the good wife taken off of xfinity on demand

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *