Contact Carowinds Customer Service

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Contacting Carowinds Customer Service Center

The Carowinds amusement parks are located in North and South Carolina. This southern treat is one of the more popular family amusement parks on the east coast. Prices for Carowinds admission are lower than other amusement parks like Busch Gardens or Kings Dominion making it easier to take large families and large groups for a day of fun.

Contact Info:

Phone Contact Numbers

Customer service is available by phone during normal business hours. The business hours change throughout the year with shortened hours at the beginning and end of the season and longer hoursĀ  during peak months.

  • Customer Service NC: 1-704-588-2600
  • Customer Service SC: 1-803-548-5300

Mailing Address

Write to Carowinds customer service at:

Carowinds 14523 Carowinds Blvd. Charlotte, NC 28273

To ensure faster customer service include you name and contact information in your letter. It is imperative that Carowinds customer service have some way to get in touch with you if the need arises.

Official Website

Visit for information on the park, seasonal hours and opening/closing dates for the amusement park. Customers wishing to order tickets online and do so for small and large groups. Special pricing is available for groups up to 100 and groups of more than 100 visitors. Special events, like the Scarowinds party, are also held at the park with special tickets issued for the event. These events and ticket prices are available on the Carowinds website.

Customer Service Email

There is no dedicated customer service email for the Carowinds customer service department, but there is an online form that customers can use to contact an agent. There is no mention if an agent will still respond after the park is closed for the season, though we suspect someone is handling communication during that time.

Our Experience

The customer service line for Carowinds can be bypassed by pressing 0. You will be transferred to a customer service agent who can answer questions about park events, ticketing and hours. Our call was placed on hold where it stayed for about two minutes. A loud male agent answered the phone and asked if he could help us, but didn’t give his name. We asked about group pricing for Carowinds passes. He advised us that groups pay $30.75 per ticket and that a minimum of 15 tickets must be purchased to qualify for the Carowinds discount pricing. That price is significantly lower than the retail price that ranges from $33.99 to $54.99.

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Rating: 2.5/5 (2 votes cast)
Contact Carowinds Customer Service, 2.5 out of 5 based on 2 ratings
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5 Comments on “Contact Carowinds Customer Service
  1. I rode the afterburn on Wednesday April 3, and the staff there was amazing. In the mean time the cafe in snoopy land had horrible service I waited in line for an hour and they didnt have silverware, or cheese and all the sodas were out of syrup

  2. We payed full price for tickets. Did not say anything when we entered the park but after only being there about 30 min they decided to close the park at 4 o’clock due to rain but no lighting.nothing open, thanks for taking my money!

  3. We had a great experience overall will definitely go back. The ride lines were good the staff was friendly and helpful. Got some good information when needed also some bad but the staff was eager and happy to help. The food was actually a lot better than expected for an amusement park we expected it to be expensive and it was but it tasted a lot better than we expected. Had an employee at one of the restaurants actually roll their eyes at me this was not expected but at the expense of my children having a great time at a good park I left this alone.

    • They made my 16 year old son pay $49.99 for a ticket last night when he already had a season pass! We will NEVER go back to Carowinds!

  4. I brought my family there one of your guys named bill who searches thing snatched my sister stuff putting her into a panic attack I told him to stop cuz her heart would stop well about an hr later her heart actually did stop and was rushed to the hospital so I will never visit your park again im very disappointed of how unprofessional your associates are they should be trained with people who have disabilities im very disappointed and upset

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