Contacting Carfax Customer Service Center
Carfax is a company that claims to run background checks on the automobiles you want to purchase. You can also report fraudulent information about a specific vehicle on the Carfax website. When we searched for information on Carfax we found tons of complaints about the customer service team, but contact information for that team is hidden well within the website. We also noticed that the company does not promise to reveal all information on the vehicle – just the information given to the company. So, the report you get from Carfax is literally worthless if information is reported to an agency that does not share information with Carfax.
There are many reasons why a customer would need the Carfax customer service contact information, but that information is not openly available. The Carfax website does not list a Contact Us page and there is no Customer Service link. What we did find was a help page that answered common questions and listed some contact information.
Phone Contact Numbers
- Dealer Customer Service: 1-800-274-2277
- Banking and Insurance Customer Service: 1-800-789-6232
- Consumer Services: 1-877-429-6148
5860 Trinity Pkwy.
Centreville, VA 20120
The website for Carfax is online at http://www.carfax.com/entry.cfx. You can use the website to order a report, request a data correction for an existing report and contact customer service. Carfax reports are not free. You will be charged a fee for running the report. Most car dealerships have an account with Carfax and they will run a current report free for you to view before purchasing the vehicle.
Customer Service Email
You won’t find a customer service email address, but you can get in contact with customer service by calling 1-877-429-6148 and leaving your email address with the company. You can also submit the online form at http://carfax.custhelp.com/app/ask. The form allows customers to add a VIN and attach documents, if needed.
If you need to resolve an error on a Carfax report for your vehicle, fill out the Data Correction Request at http://www.carfax.com/contact/ViewConsumerdcf.cfx. You will need to provide tons of personal information to submit the form.
One phone number we found for Carfax customer service was the dealer customer service, not the consumer customer service phone number. The second phone number sent us to the banking and insurance group – again, not customer service. The third number is nothing more than a recorded response telling us to visit the website or leave a message with our contact email. There is NO customer service phone number for Carfax and there hasn’t been a number for at least six years.