carfax

Contact Carfax Customer Service

Write A Review

Contacting Carfax Customer Service Center

Carfax is a company that claims to run background checks on the automobiles you want to purchase. You can also report fraudulent information about a specific vehicle on the Carfax website. When we searched for information on Carfax we found tons of complaints about the customer service team, but contact information for that team is hidden well within the website. We also noticed that the company does not promise to reveal all information on the vehicle – just the information given to the company. So, the report you get from Carfax is literally worthless if information is reported to an agency that does not share information with Carfax.

Contact Info

There are many reasons why a customer would need the Carfax customer service contact information, but that information is not openly available. The Carfax website does not list a Contact Us page and there is no Customer Service link. What we did find was a help page that answered common questions and listed some contact information.

Phone Contact Numbers

  • Dealer Customer Service: 1-800-274-2277
  • Banking and Insurance Customer Service: 1-800-789-6232
  • Consumer Services: 1-877-429-6148

Mailing Address

Carfax, Inc.
5860 Trinity Pkwy.
Ste. 600
Centreville, VA 20120

Official Website

The website for Carfax is online at http://www.carfax.com/entry.cfx. You can use the website to order a report, request a data correction for an existing report and contact customer service. Carfax reports are not free. You will be charged a fee for running the report. Most car dealerships have an account with Carfax and they will run a current report free for you to view before purchasing the vehicle.

Customer Service Email

You won’t find a customer service email address, but you can get in contact with customer service by calling 1-877-429-6148 and leaving your email address with the company. You can also submit the online form at http://carfax.custhelp.com/app/ask. The form allows customers to add a VIN and attach documents, if needed.

If you need to resolve an error on a Carfax report for your vehicle, fill out the Data Correction Request at http://www.carfax.com/contact/ViewConsumerdcf.cfx. You will need to provide tons of personal information to submit the form.

Our Experience

One phone number we found for Carfax customer service was the dealer customer service, not the consumer customer service phone number. The second phone number sent us to the banking and insurance group – again, not customer service. The third number is nothing more than a recorded response telling us to visit the website or leave a message with our contact email. There is NO customer service phone number for Carfax and there hasn’t been a number for at least six years.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.0/5 (11 votes cast)
Contact Carfax Customer Service, 1.0 out of 5 based on 11 ratings
Write A Review
47 Comments on “Contact Carfax Customer Service
  1. I paid for 5 reports. Used 1. My accont expired. After reading the agrement. I did see the 30 day window. This sucks. When 5 reports are bought. There should not be a time linit. Your custumer service also sucks. A message only phone number. Means to me your company doesnt have the back bone to talk to the people who pay you. In short I’m not a satified customer. I WANT MY MONEY BACK!

  2. I’ve paid my money, carfax email me an approval code. and I have been trying for a week to set up and account. everytime I go in to set up a password it rejects it.

  3. Carfax locked my online account and did not tell me me I had a 6month agreement. I had not been using Cafax as much as I thought but I had to pay full six months with 4 months of them having a locked account . No customer service just message phone. I do not recommend Carfax .

  4. I am the owner of a 2006 Toyota Camry LE, VIN 4T1BE32K96U674316. On Dec 15,2012, the Lakeside Toyota in Metairie LA showed me a CARFAX Vehicle History Report with errors that my CAR was in the Pep Boys shop (in Baton Rouge, LA)for services,three times during year 2010. I contacted the Pep Boys shop at 225-927-623 and spoke to the manager (Rusty) on Dec 17, 2012. He confirmed the CARFAX reporting error- Pep Boys has neither my name nor my car VIN in its data base. I therefore respectfully request that you correct your reporting errors….Regards, Bea-Lyn Bannister

  5. I purchaed a car and the accident was not reported on car fax and the dealer did not mention that the vehicle had a small dent on the vehicle.

    Not only that, the car was purchased off the show room floor. I mention the dent to the saleman and he said he thought I saw it. It was not mention on the sales paper about a dent sold as is.

    Is there anything that can be done about this?

    • Yes, there is. Next time while looking at cars, pay attention! CarFax, as much as I dislike them does not report dents!! Solution… Man up and be accountable to yourself.

  6. On 1-12-13,I purchased a single copy Carfax report and was charged more money than required by carfax, I requested for a single report, but was charged $54.99. Can you refund me the difference please. Thanks.

  7. I am selling my car & a potential buyer asked me for a CarFax. As I knew there was nothing wrong with my car I put the VIN # in to make sure there were no issues I was unaware of from the original owner. Your website fraudulantly said it had 21″history records”. When I clicked on the box with the explaination for “history records” it had all the horrible things that were possible. So I was so freaked out that I spent the $39.99 to buy a report only to find not only were there not 21 records, there were only 7 and all of those were for regular scheduled oil change/maintainances NOT for anything remotely close to anything serious. I’m pissed and I want my money refunded. But because you don’t have the integrity to have a customer service number available I found this…..which may or may not get to you. If anyone with any integrity would like to email me and let me know you’re refunding my money it is :
    mopup7@aol.com

    • Join the club! CarFax has fooled people into believing that they know all and tell all about a history of a vehicle. Their famous Yellow Triangle highlighting an accident report scares people and causes their car to lose value even if there was little to no damage.
      Remember, this…. If you’re ever in an accident, do NOT allow the body shop to type in your vin number as carfax will report the parts written for the repair even if they are not used. This means reduced value to your car!

  8. I ordered report, but I did not get it. They Already withdrew the amount from my bank. When I requested the refund because I did not get it. I requested the password, they send me one. When I used it to log in. it tell me the either the password or the use name is not right. I lost my money without getting the report. No Idea what to do!!!!!!!!!!!!

  9. Horrible for a company to have no way to contact them. I paid for a service I cannot even use since it will not allow me to log in. Wrong for a company to take someone’s money and not provide the service or have any way to communicate a problem so it can be solved. POOR HR! Actually NO HR!

  10. hallo ihave been burchase car fax in may 28 2013 I was charge my card 49.99 five cars I try secend car I but my car again you gays charge me$ 54.99 so ineed my many back for my card asp thank u

  11. This site is bullshit I will let everyone know not to use this peice of crap you idiots need to pay a lot of ppl back I can sue your asses!

  12. I pretty sure i did order the one car report and noticed that I was charged the fee for the unlimited service , which I havent use and not planing to. Could you refund the difference , please?

  13. I too signed for one report and they charged me for unlimited. I am going to contact the attorney general if my credit card is not full credited. The initial come on for the car I put in was 17 reports. There were only two and I do not feel I got my monies worth as my accident was not even on there. I smell a con job and I will be contacting attorney general if I do not see a credit back on my card in 24 hours.

  14. CARFAX SCREWED ME!! They are the worst company ever! They made an error on my car’s report stating it was in a major accident where the airbags deployed – totally false. I have a copy of the police report from the accident stating the air bags did not deploy – the car was just bumped. Just a scratch on the back bumper. But because of Carfax, I cannot trade it in or sell it because the value has been reduced to 1/2 of what it is worth. I have a $40,000 car that is now worth 19,000 because of a mistake come stupid entry level “keyer” made. I have left several emails, since that is the only way of getting a hold of these idiots, and have gotten no response. I am going to sue their asses!!!

    • Welcome to the club!! You probably thought Carfax was a good thing until you experienced what many many people have!!
      An error and a Devalued car!!

      You need to contact your insurance company so they will make you whole as if your car really was phyically damaged. Carfax needs taught a lesson!!

      *******In America you a presummed innoncent unless Proven guilty…..With Carfax once the report is issued, you ARE GUILTY and must Try to prove yourself innocent.

  15. After reading all the comments, I am going to contact the appropriate law enforcement people to look into this business, this doesn’t make any sense, send me my refund, or you guys will be dealt with

  16. I also was scammed they processed my credit card and would no me
    to accept the password and was not able to contact them.
    my dealership informed me that there was a lawsui pending from
    one hundred dealerships.

  17. I bought my Toyota Tundra in March 2006 with 20190 miles on it at the time. I am selling it now and got the CarFax report. It states that the DMV in California issued a branded title (Not Actual Mileage) at that time. News to me. I paid the truck off years ago and the title is fine. I went to DMV and they gave me complete records of the title. Nowhere does NAM come up at all in the DMV record. Would the CarFax just make it up or simply screw up their data entry? I understand that “mistakes happen” but let’s just see how quick they are at correction. No way to speak anyone, the online chat seems to be a bot and apparently there is no costomer service at all. Right now they are costing me $2000 in reduced value to the vehicle.

    • Another member of the Guilty until proven innocent club! Carfax says you’re guilty and you must Prove the truth! That is Wrong!!!!

  18. I purchased the unlimited searches thinking that it would also include VIN # searches. Biggest waste of $58.00 . I found the order page to be very deceptive and it wasn’t untill after my 5 searches that I found out that it only did license plate searches unlimited. I sent an email about it thru the help got a case#00316739 but that as far as it went.

  19. Carfax needs to be fined for false advertising. The offer of five car fax reports is untrue! They sneak a small print IN THE USER AGREEMENT there is a two month window for usage! Now can someone please tell me why they can show an offer of 5 reports for x amount in large print but can’t show the time limit WITH IT! Intentional fraudulent act if you ask me! I will contact my bbb, my ag office and see if we can do anything . If we can’t that’s fine I’ll start a campaign on fb and show it to my 5k friends ! If I can cost them ten sales and I get more people to post it we can put this dishonest company on the ropes

  20. What ever you do, don’t sign any contracts with carfax.
    I’ve been trying to cancel my service with them for over a year and was still getting billed for the service and now they have sent the account to collections. So I called carfax, they tell me they can’t do anything about it that I need to talk with my rep. The rep will not answer my calls or messages. How do you I resolve the problem when you can’t get ahold of anyone. Very poor customer service, be very carful doing any business with this company.

  21. I have 2011 kia Sedona that an Odometer that says ther is roll back on the vehicle and the last owner accidently wrote down the wrong mileage and we had the ky. state police has verified that there has not been no row back on the Odometer how do we get car fax to remove this from the car fax report

  22. PAID FOR A REPORT ON JUNE 4TH, 2014 AND DID NOW RECEIVE IT. INSTEAD OF A REPORT IT SAID I HAD NO MORE REPORTS I COULD ASK FOR.

  23. IM MAD AS HECK. NEED A REPORT ON CAR IM BUYING EARLY TOMORROW MORNING. PAID FOR A REPORT ON JUNE 4TH, 2014 AND DID NOT GET IT. INSETAD A STATEMENT SHOWED UP SAYING I HAD USED ALL REPUESTS FOR REPORTS THAT I PAID FOR. CANT FIND ANY PERSON OR WAY TO CONTACT YOU TO GET THIS SETTLED TONIGHT. AFRAID TO PAY FOR ANOTHER REPORT IN CASE SAME THING HAPPENS. GOING TO TRY SOMEWHERE ELSE.

  24. This is a rip off. I did not know that you only get 5 vin searches when signing up. BEWARE OF THIS COMPANY. DO NOT SIGN UP

  25. Maybe everyone can go into one lawsuit and sue them. I have a junk title linked to my car and it has Never been in an accident. I can’t trade it in now. I submitted a help request online and haven’t heard anything back yet. The problem is the dealers use this as the word and only word.

  26. I had a 2004 Hyundai Santa Fe I bought Brand New! The gang at carfax got hold of a report concerning a deer I hit… Really? I live in the country in Western PA known as White Tail Country…. The deer lived, so did my Santa Fe, so I took it to the Hyundai dealer just to check on an estimate for the very minor cosmetic repairs and they handed me a full blown estimate for a new hood, new fenders, new bumber cover, new radiator support, new radiator, new radiator fan, etc!!! They thought they would get a gravy job and the insurance would pay them yet I didn’t turn it in because the damage was very minor… I needed a new plastic bumper cover, a grill, and I chose to replace the headlight because there was a crack in it. That’s it!! Orignal hood, original fenders, original radiator and support, etc, etc…. CarFax listed all the parts the estimate listed and they cost me several thousand dollars on a situation that happened 7 years ago!!!! WRONG, WRONG, WRONG!!!!

  27. been trying for over ten minutes to contact carfax phone # to talk to someone in customer service all i got was voice saying press 1 to 9 NO HELP AT ALL.talked to someone in chat but that was also of no use. paid $49,99 for service but she did not know what i talking about told her i filled out form for getting carfax history came back what form? told her carfax report. still did not know what was talking about. you should educate your personel on what to do. said i might as well get a refund she said ok and canceled never even gave me a chanch to ask her another question just ended session which irritated me.

  28. The car Iam purchasing was in a accident w/ MODERATE damage.What does moderate mean in carfax eyes?? Would’t it be nice to talk to a person at carfax,poor customer service!

  29. You guys must not read or care how customers feel about your customer service. I just read 20 complaints, all similar to my experience and cant talk to anyone. Horrible service. Will never use again!!!!

  30. I think you should not charge my bank account if you aren’t going to send me a carfax report. I paid for 5 and then your site said it was having technical problems and I have recieved nothing- no report, no email, no phone call.I have tried unsuccessfully to contact someone at your businessseveral times now . My next cours of action is to have my lawyer file an injunction against your company to cease operations until everyone who you have ripped off is made whole again. The choice is yours.

  31. No support. Found out too late that the unlimited searches for
    60 days is only by tag number, not VIN. Not helpful at all for
    public auctions which do not have tags.

    Call, and left messages. Only time I could get a person was when I called the dealer support line. Then he quickly transferred me to a pre recorded message.

    Also found that info on my cars that I bought NEW was inaccurate.
    Wrong color reported on one car.

    Don’t waste your $ 55. Worthless Customer Support

  32. I purchased a 2 month unlimited carfax plan I was locked out and never was able to use it.I just lost $60 with nothing to show.

  33. September 12 2014 ,
    It seems after reading the comments that I too have been scammed. I purchased what read as an unlimited amount revealed after purchase was actually only five carfaxes and and unlimited car tag searches ,excuse me!. Well I too will contact the attorney general’s office or whatever is required to get what was paid for or refund my money thank you! Its got to be illegal for someone to operate in this manner.
    It seems to be your way of when purchase is made then you refuse to allow the customer to log in what a scam what a scam shame shame shame!

  34. Transferred my late husband’s truck title to my name and carfax shows it as a “second” owner. Carfax report on same truck sites a rear end collision in August of 2011, but I don’t remember any collision, insurance agent says no claims on the truck, no records of any parts replaced or repaired. Have sent two emails to carfax asking for their documentation of the accident and no reply. With that on the record, now I will have to go through the time and expense of getting an inspection that will refute any damage to the truck. What a pian in the a**! What lousy customer service or rather lack thereof.

  35. I have been trying to reach the claims dept. to find out about a false claim against our truck. I am NOT computer smart. Where do I go for info help?

  36. I own 2 car dealership’s in Ny, we subscribed with car fax to run car fax report on all our vehicles,We signed a contract to run unlimited car fax report on all on June 2012.My rep was Ed Castellon, He is very very big liar he came to me early 2014 and suggested me to try a new additional lead product for $499 on monthly basis so I agreed and when I realized lead program was not working I asked Ed Costellon to cancel the lead portion he would not return my calls he would give me run around and will not give me his supervisor name to cancel the lead portion after several email’s and text message he calls me today 9/26 and get’s very rude and tell’s me he will not cancel the lead program for a yr since I have signed the contract and when I asked him our conversation of 30 day cancellation he denied the conversation and instead threatened me he has the power to suspend my account immidiatley.He send’s me a email today 9/26 to cancel my lead program I replied him to cancel for both stores,he has suspended the entire account. I own 2 dealership’s and today at 9/26/14 like he had threatened to would do he has suspended both my dealership’s complete account unlimited car fax report and lead program. I am in a retail business and I advertise car fax on several web site’s by canceling my account without proper notice to act in this manner for a employee is very un professional and his actions are going to cost my business losses which car fax should take complete responsibility.

  37. I just purchased yesterday a 60 unlimited package little did I know it is unlimited for license plates. People in their right minds don’t show you the license plates in their ads. I want my money back.

  38. Canceling my order # 18EKRBRCE37T0 Approval Code 009967 Placed 11/4 @ 10AM William Bell 11/4 @ 10:55, It is already in dispute with VISA. YOU PEOPLE ARE NUTS!

    I can’ even access my new account – or my old account with 1 report left. Ans yes I have spent hours and hours trying to talk to a real person.

    Carfax S_cks in plain English and that’s from a 73 YO retired motor head.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *