Contacting Care Credit Customer Service Center
Care Credit is a credit card company that takes applications and provides credit for customers to use for health-related expenses. The credit application is processed, denied or approved by GE Capital Retail Bank. Care Credit was founded in 1987 and is a part of the GE Capital company. There are more than 150,000 providers that currently accept Care Credit cards. The areas of healthcare primarily covered by Care Credit include:
Phone Contact Numbers
Care Credit offers a 24-hour automated line that customers can use to apply for credit. If you wish to speak with a representative, you must contact the company Monday to Friday from 9 a.m. to 9 p.m. EST. Healthcare providers currently accepting Care Credit can call 24 hours a day to process an application. Other inquiries by healthcare providers must be made between the hours of 8 a.m. and 12 p.m. Monday to Friday. Applications from healthcare providers who want to accept Care Credit should call between 10 a.m. and 7:30 p.m. EST.
- Apply for Care Credit: 1-800-677-0718
- Healthcare Providers: 1-800-859-9975
- Healthcare Providers who want to accept Care Credit: 1-800-300-3046 ext. 4519
PO Box 960061
Orlando, FL 32896-0061
The official Care Credit website at http://www.carecredit.com/index.html explains services covered by a Care Credit account. There are also links to the healthcare provider website, card holder website and Terms and Conditions of credit. You can also apply for a Care Credit card from the official website. You will be required to enter your social security number and other information when applying online – so make sure you are not connected to a public Internet access point before submitting your application.
Customer Service Email
There is no customer service email address located on the Care Credit website, but there is a link to chat with a representative about the Care Credit card.
When we called the customer service line to apply for a Care Credit account, we were required to listen to the Terms and Conditions before we could speak to a representative. You can view the Terms and Conditions on the official website to skip this step. Our call took us through a series of automated channels that eventually landed with a customer service representative answering the call after just more than 5 minutes. The wait time was greatly increased by the Terms and Conditions review. A second call was answered in less than 3 minutes. The customer service representative spoke perfect English and was happy to answer our questions about Care Credit.
From the Terms and Conditions call, we did find out that GE Capital Retail Bank will share your personal contact information with other companies even if you are not approved for a Care Credit account.