Contact Capital One Credit Card Customer Service

Contacting Capital One Credit Card Customer Service Center

The Capital One Credit Card is a service offered by parent company Capital One Financial. The parent company offers additional services including banking, auto loans and home loans. When customers need assistance, customers can contact the customer service department by email, traditional mail, phone and through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is available 24 hours a day, 7 days a week.

  • Customer service: 1-800-955-7070
  • TDD: 1-800-206-7986
  • Rewards Center: 1-800-228-3001
  • Secured Card: 1-800-219-7931
  • Prepaid Card Customer Service: 1-866-532-9632
  • Online banking: 1-866-750-0873
  • Application: 1-800-695-5500
  • Visa International: 1-800-847-2911
  • MasterCard International: 1-800-826-2181

The customer service department is available 24 hours a day, 7 days a week.

  • Customer service (Canada): 1-800-481-3239 or 1-804-934-2010
  • Applications (Canada): 1-877-277-5901

The customer service department is available Monday through Friday 8am to 5pm local time.

  • Customer service (UK): 08444 812 812 or +44 115 993 8002
  • Lost/stolen card (UK): 0800 952 5267
  • TTY general Inquiries (UK): 0115 843 3745
  • TTY suspicious activity (UK): 0115 843 3710
  • TTY late payments (UK): 0115 843 2451
  • Application (UK): 0800 952 5452

Mailing Address

Capital OneAttn: General CorrespondenceP.O. Box 30285Salt Lake City, UT 84130-0285

Capital OneAttn: Payment InvestigationsP.O. Box 30287Salt Lake City, UT 84130-0287

Capital OneAttn: DisputesP.O. Box 30279Salt Lake City, UT 84130-0279

Capital OneP.O. Box 30277Salt Lake City, UT 84130-0277

Capital One Customer ServiceP.O. Box 503Scarborough Stn. DScarborough, ONM1R 5L1

Capital OneP.O. Box 521Scarborough Stn. DScarborough, ONM1R 5S4

Executive OfficeCapital OneP.O. Box 5281NottinghamNG2 3FA

Capital One Card ServicesP.O. Box 5283NottinghamNG2 9HD

Capital One Card ServicesP.O. Box 1000CamberleyGU15 3ZQ

Official Website

Visit the official website https://www.capitalone.com/ to apply for services and sign into your account. New customers do not need an account to benefit from the information on the site. On the customer support page, customers can locate contact information, manage existing accounts and reviews the FAQs.

Customer Service Email

Go to webinfo@capitalone.comin order to send an email to the customer support team. We asked for information relating to the necessary documentation for opening an account. We received an immediate automated response stating a customer service agent would respond within 24 to 48 hours.

Additional ways to contact the customer service department include:

Our Experience

The Capital One Credit Card customer care hotline typically requires customers enter their account information. If customers wait a few seconds, the automated system takes you to the options menu. Press 0 and you are connected with a live agent. We asked the agent for information relating to late payments, in particular if a customer is having difficulty making a payment.

The agent explained the company offers several payment arrangements, including, changing the due date, and low-interest repayment. Since this was not the correct department, the agent offered to transfer our call. The customer care agent answered our concerns and provided the assistance we deserve. Not all customer service agents are the same. How was yours? Shout out below.

1 Star2 Stars3 Stars4 Stars5 Stars (4 votes, average: 2.00 out of 5)
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8 Comments on “Contact Capital One Credit Card Customer Service
  1. you’re website does not work

    united postal service (ups) is not authorized to charge my credit card

  2. I have called the “opt-out” number and was told it would take 5 business days for this to take effect.
    Today, 10/7/13, I received an offer from your company and I am NOT happy about it!. Then I call the number you have listed on the offer for questions and was told that it would take 6 – 8 weeks for this to happen. I DO Not want to receive anything from your company offering credit. It has hurt my credit report while trying to find new insurance and I don’t want credit cards!
    Remove my name immediately! If your people are sitting in front of a computer, it should be easy, go in and remove my name. Simple.
    I will contact the BBB or anyone else interested enough to listen if these offers do not stop!

    Sincerely,
    Brenda K. Harper
    Also receive offers as Brenda K. Mulder, these need to stop also.

  3. What is with the Samuel L. Jackson commercial????? Swearing???? I thought this can not possibly be. . . But it was. Who reviews your commercials? Do you think your audience is that crass and immoral that we would think that is cool? Think again. Your ad agency should be wordsmiths. And try to attract customers not push customers away.

  4. No comment, Just a question. How can I change my due date for payments? My due date now is around the 14th. I don’t get paid until the following week and this puts me late every month which makes for bad credit.Can this be rectified? Thank you.

  5. I wanted to find a way to leave a huge THANK YOU to those individuals I’ve had the great pleasure of dealing with at customer service regarding my credit card. I’ve never had a better experience with any other company. These idividuals were more than helpful and kind. They were simply amazing!! So again I extend a most sincer thank you for the incredible help you’ve provided.

    Tim
    New customer.

  6. I am quite disgusted with the service I have received form Capital One over the past two months. Approximately two months ago I ordered two rewards gift cards and have yet to see them. I have also not received my new CC with the chip, after being told it was also mailed out, a month ago.
    After speaking with four different people(one manager) over the past months, I was last told I would be called by a second manager to let me know why I’m not receiving these cards (they were reordered once). As of two weeks ago I still hadn’t received that call so I took it upon myself to call back (5th call) and was told they would give a manager my information and they would reach out to me. That was four days ago and I’ve still not heard anything.
    I have been a customer for years and pay off my balance every statement. It is very discouraging to be treated in this manner. I will be contacting the BBB following this message.

  7. Very disappointed that Samuel L Jackson is still the spokesman for your company. You’ve lost my family’s business. He has a history of racist views and commentary. His latest comments about the San Bernadino terrorist attack were way over the line. If you choose to represented by him then I’ll take my business elsewhere.

    If it were ever a white man making disparaging comments about blacks he would be apoplectic. The world would be demanding he be fired.

    It’s time for him to wake up.

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